Head of customer service jobs in WatfordCreate job alerts

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide. We have an exciting new position leading our Technical Services team here at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL). Our Technical Services department maintain all show related aspects of the Studio Tour including (but not limited to) lighting, sound, video, sets, props, show control and associated hardware and software. By working closely with the original filmmakers and a select pool of suppliers and third-party contractors, Technical Services ensures the Studio Tour operates to the highest standards and follows industry best practice to deliver a consistent, safe, world class visitor experience. As Technical Services Manager you will lead our high performing technical services department, ensuring that all AVL infrastructure and installations are operated and maintained to the highest standard and with exceptional levels of Health & Safety. You’ll work with key strategic partners, suppliers, internal stakeholders and the Show Experience team in the planning and delivery of Features and Show Experience projects, whilst maintaining day to day operational excellence. You will forward plan to ensure that the quality of presentation in terms of operational readiness and relevance are maintained over time, whilst anticipating and responding to changing customer needs and future trends. Manage, train, and develop the Technical Services team, ensuring high performance, compliance, and consistently high service standards. Drive technical excellence by maintaining show systems, protecting assets, and delivering planned preventative maintenance to maximise reliability and lifespan. Champion health & safety, compliance, and continuous improvement, proactively resolving technical issues and enhancing processes, systems, and visitor experience. Oversee resource planning and rota management to ensure the department is fully staffed and operationally efficient. Lead cross-functional collaboration to ensure effective forward planning and delivery of all technical installations and show operations. Act as Duty Manager and Duty Technician (Tech Zero) to manage day-to-day operations and technical delivery across the Studio Tour. Manage departmental budget, reporting (including downtime and P&L), and supplier relationships, ensuring strong cost control and SLA performance. Previous Management experience leading a Technical Services team within the tourism, leisure or heritage industry, ideally within fast moving Visitor Attractions or Live Events delivering consistently high customer service standards. Technical and maintenance expertise across AV installations/Exhibits including electronics, interactives and animatronics with familiarity with networked show control systems and associated hardware. Project management and supplier management experience with strong communication skills and key stakeholder relationship expertise. Proven ability to lead and manage multi-skilled technical teams within a fast-paced operational environment. Strong working knowledge of facilities management and work order systems, with effective problem-solving and decision-making skills. Excellent communication, organisation, and IT skills, with the ability to prioritise workload, adapt to change, and collaborate effectively across teams. Qualifications and certifications including IPAF, PASMA, IOSH, NBOSH (advantageous) This role is full time (40 hours a week), working shifts. Due to the varied nature of a visitor attraction, regular weekend and evening work will be required, across a seven-day rota. Because we never stand still, a high level of flexibility is required to suit the needs of the business. This can include working weekends, bank holidays, school holidays and late evenings, in rotation with other team members. As an ambassador for the business, the Technical Manager will support and deputise for the Head of Show Experience, in working with third parties and attending meetings in their absence. #SO Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at _ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our _ for instructions to submit your request.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates., • Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Where you’ll work: You’ll be part of the Luton cluster, covering areas like Luton, Dunstable, Houghton Regis, Harpenden, St Albans, Hemel Hempstead, Tring, Amersham, Rickmansworth, Chorleywood. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £41,600 (inclusive of London Weighting Allowance, if applicable) and a realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates., • Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Where you’ll work You’ll be part of the Enfield cluster, covering areas like Enfield, Edmonton, Palmers Green, Southgate, Wood Green, Tottenham. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £41,600 (inclusive of LWA) and realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates., • Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Where you’ll work You’ll be part of the Stevenage cluster, covering areas like Stevenage, Hitchin, Letchworth Garden City, Welwyn Garden City, Hertford. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £41,600 (inclusive of London Weighting Allowance, if applicable) and a realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates., • Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Where you’ll work: You’ll be part of the Enfield cluster, covering areas like Enfield, Edmonton, Palmers Green, Southgate, Wood Green, Tottenham. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £41,600 (inclusive of LWA) and realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates., • Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Where you’ll work You’ll be part of the Stevenage cluster, covering areas like Stevenage, Hitchin, Letchworth Garden City, Welwyn Garden City, Hertford. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates., • Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Where you’ll work: You’ll be part of the Luton cluster, covering areas like Luton, Dunstable, Houghton Regis, Harpenden, St Albans, Hemel Hempstead, Tring, Amersham, Rickmansworth, Chorleywood. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates., • Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Where you’ll work You’ll be part of the Stevenage cluster, covering areas like Stevenage, Hitchin, Letchworth Garden City, Welwyn Garden City, Hertford. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates., • Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Where you’ll work: You’ll be part of the Luton cluster, covering areas like Luton, Dunstable, Houghton Regis, Harpenden, St Albans, Hemel Hempstead, Tring, Amersham, Rickmansworth, Chorleywood. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

As Internal Sales Manager, Mortgages you will be responsible for the management of a team of internal telephone-based Business Development Managers ensuring they are actively engaged in proactive outbound sales activity daily to our broker partners across the clubs and network channels, achieving their daily activity KPl's. mortgages. The team will primarily focused on promoting our residential and buy to let mortgage products whilst also developing a good working knowledge of other West One lending products. This will include working with the Head of Intermediary Sale & Distribution s to determine calling strategy and plans for the team ongoing to ensure focus on the business requirements. Key Accountabilities To support and develop relationships with introducers to residential mortgage division (specifically mortgage introducers, clubs, networks and packagers) to support delivery of new business targets and customer service SLA's Speaking to our introducers and handling new business enquiries, including criteria and case submission queries Assisting broker partners with any aspect of broker registration, case submission requirements and support/guidance on using our broker portal Assisting the TBDM team in dealing with enquiries and case management including coaching and support towards delivery of sales targets. Handling case referrals where enquiries sit outside of standard criteria and being a point of approval for accepting exceptions. Monitoring the outbound activity of the TBDM team to ensure delivery of KPl's and business targets. Monitoring and tracking case pipeline and following up with brokers where appropriate Ensuring that any reports/CRM system is kept up to date, accurately recording the discussions/activities in Hubspot and Fusion Support with general areas such as criteria updates, sourcing system maintenance and broker databases e.g. marketing list Identify sales opportunities for referral to an appropriate sales team member as appropriate Active management of cases in CRM to ensure pipeline is kept up to date and accurate. Producing ad-hoc Ml as and when required Management of broker support assistants and TBDM's to ensure delivery of KPl's, SLA's and business targets. Support the needs of the business as required. Ensure up to date knowledge of competition (e.g., competitors, criteria, etc) Ensure up to date knowledge of product and criteria which is essential to the role Knowledge of market and competitive environment to identify sales opportunities and USP's for our products Ensure knowledge of wider Group products and criteria to identify opportunities for cross product sales This list is not exhaustive and the duties are liable to change from time to time in line with the needs of the business Skills & Competencies Demonstrate an in-depth understanding of lending policy, criteria, and products across both residential mortgages and buy to let mortgages. Develop the sales team to deliver training on our products, criteria and packaging requirements to new brokers and their teams tailored to the audience Demonstrate a detailed understanding of competitor products and criteria feeding relevant information into the product development team. Demonstrate a detailed understanding maintained in a CPD log of the general market as applicable/where enables and/or impacts sales e.g. Market Size, understanding of target market, First time buyer home purchase schemes, shared ownership, right to buy, Standard and Complex Buy To Let, drivers for market growth, current mortgage market trends/news, product transfer market, market processes such as conveyancing etc, cost of living etc, landlord regulations. Delivery of ongoing training, coaching and development of direct reports complying with our T & C scheme to ensure they can demonstrate key competencies evidenced via training plans and documented performance reviews at agreed regular intervals. Ensure knowledge of wider Group products and criteria to identify opportunities for cross product sales Ability to produce compliant training materials to support a consistent and structured approach to broker training Develop a good understanding of regulatory requirements. MCOB rules, including implementation of new regulation and Consumer Duty Knowledge & Qualifications Previous experience of building relationships or supporting clients over the telephone would be highly desirable Previous experience of managing a team to achieve KPl's and SLA's would be desirable Personal Attributes Personnel management -Ability to motivate others to achieve targets and goals -Excellent communication skills -Resilient and flexible -Team Player -Approachable and self- motivated Why Join Us? At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career. Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits. If you’re ready to build your career with a Specialist Lender and make an impact - click apply today!

The Head of Internal Bridging Sales is responsible for the day to day management and development of the internal sales function. The ideal applicant must have Bridging Experience Direct line management of a team of internal Telephone Business Development Managers, ensuring they are actively engaged in proactive outbound and reactive inbound sales activity daily to our broker partners and introducers, achieving their daily input KPI’s and sales targets. The role oversees the Sales Admin function and has direct line management responsibility of the Sales Admin Team Leader. Training, coaching and developing the team to achieve and exceed business objectives – across bridging, commercial and development finance products. If this sounds like you, then this could be the perfect next step in your career. Apply today and let’s grow together at West One Loans. Key Accountabilities To manage the internal Bridging sales division – both TBDM team and Sales Admin To ensure their behaviours and activities support the delivery of new business targets, KPIs and customer service SLAs. Working with Short Term Operations Manager to ensure MI and all other data required to do and develop the role is obtained and delivered to the Sales Team Supporting the TBDM team in dealing with enquiries and case management including coaching and support towards delivery of sales targets. Performance management and KPI setting for TBDMs/Sales Admin for ongoing career development. Handling case referrals where enquiries sit outside of standard criteria and being a point of approval for accepting exceptions. Monitoring and tracking case pipeline and ensuring teams are following up with brokers where appropriate and ensuring that the CRM system is kept up to date. Work with the marketing team to Identify sales opportunities from warm leads and campaigns for referral to an appropriate TBDM. Liaising with product teams to provide regular competitor analysis to the internal sales teams to identify sales opportunities and USPs for our products. Knowledge of the general mortgage market, trends, and news Up-to-date knowledge of West One products and criteria Ensure knowledge of wider Group products and criteria to identify opportunities for cross-product sales HubSpot Champion: Train new team members on HubSpot CRM in line with company user guide Monitor usage and ensure best practice for accurate MI Manage reporting and dashboards for product areas Troubleshooting and support to users Ensuring data accuracy and integrity This list is not exhaustive and the duties are liable to change from time to time in line with the needs of the business Skills & Competencies Team player Self motivated Good communication skills essential for dealing with brokers and borrowers Proactive Logical and organised Problem solver Approachable Sales management Achievement of targets, SLA’s and KPI’s Knowledge & Qualifications Must have Bridging experience from either a brokerage, specialist lender, bank or non-bank lender. Previous experience of building relationships or supporting clients over the telephone would be highly desirable Previous experience of managing a team to achieve KPI’s and SLA’s Personal Attributes Personnel management Ability to motivate others to achieve targets and goals Excellent communication skills Resilient and flexible Team Player Approachable and self- motivated Proactive and able to identify and highlight areas of opportunity or improvement and advise on actions required Ability to meet and exceed targets Robust and comfortable working under pressure Why Join Us? At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career. Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits. If you’re ready to build your career with a Specialist Lender and make an impact - click apply today!

Our client is a globally respected mechanical engineering leader, delivering precision-engineered components and mission-critical technologies that keep essential operations running across energy, life sciences, advanced manufacturing and high-tech industrial sectors. Known for unmatched reliability, deep technical authority, and customer partnerships built over decades, they operate at the premium end of the market. The Opportunity This is a rare opportunity to take on a leadership role within a globally recognised, premium engineering solutions provider operating across complex and safety-critical industries. Following a strategic restructure, the business is investing heavily in strengthening its technical capability - placing this role at the centre of how technical services are delivered, scaled and improved. Critically, this position sits within the core leadership structure, reporting into the Head of Internal Sales & Customer Excellence, offering real visibility and influence. The Role You will lead the Technical Services function, ensuring the delivery of high-quality, responsive and solution-led technical support to customers, field sales teams and internal stakeholders across the UK and international network. This is a hands-on leadership role, combining team management, technical oversight and operational improvement. You will play a key role in shaping how enquiries are triaged, solutions are defined, and customer outcomes are delivered. You will also act as a critical interface between technical, commercial and operational teams, ensuring alignment, efficiency and continuous improvement. What We’re Looking For • Degree in Mechanical Engineering (or equivalent technical background), • Proven experience leading teams within a technical/engineering environment, • Strong understanding of mechanical systems and technical applications, • Experience managing technical enquiries, quotations or solution-driven workflows, • Commercial awareness with the ability to identify opportunities from demand, • Highly organised with strong attention to detail, • Confident communicator, able to engage across technical and non-technical audiences Key Responsibilities Leadership & Team Management • Lead, develop and performance manage the Technical Services team, • Set clear priorities, workflows and service standards, • Build a collaborative, knowledge-sharing culture across the function Technical Oversight & Delivery • Act as the escalation point for complex technical enquiries, • Oversee the triage and prioritisation of all incoming enquiries and quotation activity, • Ensure technical accuracy across solutions, specifications and applications, • Support technical evaluation to determine the correct solution pathway Process, Systems & Continuous Improvement • Own and optimise Technical Services workflows, processes and automations, • Drive improvements across enquiry management, technical response and delivery timelines, • Manage and maintain technical resources, documentation and knowledge libraries, • Ensure alignment with wider business strategy and operational goals Commercial & Customer Impact • Partner with sales and commercial teams to identify upsell and solution opportunities, • Support technical input into bids, projects and complex customer requirements, • Ensure a consistently high standard of customer experience and responsiveness Cross-Functional Collaboration • Act as a key interface between technical services, engineering, sales and operations, • Support field sales, customer service teams and internal stakeholders, • Contribute to wider team activity, ensuring continuity during peak periods or resource gaps Compliance & Technical Governance • Support compliance-related enquiries (e.g. material standards, regulatory requirements), • Ensure adherence to quality, accuracy and engineering best practice Why This Role? • Opportunity to shape and lead a critical technical function, • Work within a premium, globally recognised engineering environment, • High-impact role with real influence across operations and customer delivery, • Platform to progress into broader leadership or commercial roles Location/Hours: Fully onsite role at their beautiful premises in Kings Langley, Hertfordshire - Core hours 08:45–17:00 (Mon–Thu), 08:45–16:00 (Fri), with flexitime options This role would suit an experienced technical lead looking to step into a more visible, strategic position, while remaining close to the engineering and customer interface. If this sounds like you then please apply today! Due to high application volumes, only shortlisted candidates will be contacted - but we genuinely review, appreciate and value every application and wish you the very best in your search.

Operations Manager 📍 Northwood, Middlesex 💷 £50,000 - £65,000 per annum (Dependent on Experience) 🕒 Full Time | Permanent About The Well Group The Well Group Limited is a specialist compliance and facilities management provider delivering Water Hygiene, Legionella Control, Plumbing & Heating and Facilities Management services throughout London and the South East. Our clients include Local Authorities, Schools, NHS organisations, Housing Associations and Commercial Property Owners. As part of our growth strategy, we are actively expanding our Electrical, Fire & Security and Training divisions and are seeking an experienced Operations Manager to lead and execute the delivery of our procedures and services and support the next phase of our growth. The Opportunity This is a key leadership role within the business, responsible for the day-to-day operational delivery of contracts, projects and compliance activities. Reporting directly to the Managing Director, you will oversee Supervisors, Compliance Personnel, Administrators and operational support functions, ensuring services are delivered safely, compliantly, profitably and in accordance with company procedures. You will take ownership of operational delivery from instruction through to invoicing, ensuring resources, systems, processes and personnel are effectively managed to support customer satisfaction, profitability and sustainable growth. Key Responsibilities Operational Management • Manage the day-to-day operational delivery of all contracts and services., • Lead and support Supervisors, Compliance Personnel, Administrators and operational support staff., • Ensure works are delivered efficiently from instruction through to completion and invoicing., • Monitor operational performance across all divisions., • Manage labour allocation, scheduling and resource planning., • Oversee subcontractor performance and supplier relationships., • Drive continuous improvement across operational systems and procedures. Contract Delivery & Commercial Performance • Ensure contractual KPIs and service levels are achieved., • Monitor profitability and margins across contracts and projects., • Review operational performance and identify opportunities for improvement., • Ensure jobs progress efficiently through to invoicing and payment., • Support commercial decision making through operational reporting and analysis. Compliance, Quality & Accreditations • Work closely with the Compliance Manager to maintain company accreditations and certifications., • Support annual audits and accreditation renewals., • Ensure operational teams work in accordance with company quality management systems, policies and procedures., • Maintain compliance with contractual, statutory and regulatory obligations., • Promote a culture of quality, safety and continuous improvement. Procurement & Tender Support • Support procurement activities and supplier management., • Assist with tender submissions, framework applications and bid opportunities., • Participate in pricing exercises and operational reviews., • Contribute to quality responses, mobilisation plans and delivery methodologies., • Support the growth of new service lines and contracts. Systems & Administration • Oversee the effective use of Joblogic and operational systems., • Monitor operational KPIs and management information., • Support payroll processes in conjunction with the Accounts Team., • Ensure operational records, reports and documentation are maintained accurately., • Develop and improve operational procedures and reporting systems. Essential Requirements • Proven experience in an Operations Manager, Head of Operations or Senior Contract Management role., • Experience within Facilities Management, Compliance Services, Building Services, Water Hygiene, M&E or a related sector., • Strong leadership and people management skills., • Experience managing operational delivery teams., • Strong commercial awareness and understanding of contract profitability., • Experience managing KPIs, SLAs and customer relationships., • Excellent organisational and communication skills., • Full UK Driving Licence. Desirable Requirements • Experience working with Local Authorities, Schools, NHS or Public Sector clients., • Experience within Water Hygiene, Legionella Control or Statutory Compliance services., • Experience using Joblogic or other CAFM systems., • Knowledge of ISO management systems and accreditation processes., • Experience supporting procurement and tender submissions. Success Measures • Contracts delivered safely, compliantly and profitably., • KPI and SLA targets consistently achieved., • Company accreditations successfully maintained., • High levels of customer satisfaction., • Operational processes consistently followed., • Efficient management of operational teams and resources., • Successful support of tender and procurement activities., • Reduction in operational issues requiring Managing Director intervention. Why Join The Well Group? This is an exciting opportunity to join a growing compliance and facilities management business with ambitious plans for expansion across Water Hygiene, Facilities Management, Electrical Services, Fire & Security and Training. You will play a pivotal role in shaping operational excellence, supporting growth and helping build a business recognised for quality, compliance and customer service. To apply, please submit your CV together with a short covering statement outlining your relevant experience and achievements.

Business Development Manager Sector: Life Science (academia and Industry) Location: home office based with c2-3 days travel per week Salary: competitive package based around skills and experience We are excited to be working with an established and innovative supplier of Life Science services to industry and academia and supporting their search for a Business Development Manager. They are seeking an experienced New Business Developer who has an established background selling drug discovery; industry and academia. This is "new business" focused role will be home office based with regular travel to customer sites and to their facilities in the north of the UK. It’s an exceptional opportunity for an ambitious and success orientated individual who is looking to play a pivotal role in developing the division and will see very real results from their sales efforts. You’ll be working with the Senior Management Team to shape the division and will have a direct impact of the formation and development of the offering. Specific responsibilities will include: • Lead generation through proactive out-bound activity including client visits, attending events/exhibitions, marketing campaigns and cold calling. Nurturing leads and closed for service sales, • Develop and maintain the customer CRM, • Host customers at site to demonstrate capabilities & service offering, • Negotiate packages with customers, • Develop sales proposals and prepare standard sales contracts in line with specific procedures., • Perform market/competitor research, • Liaise with senior management over the innovation and development of service offering to establish a foothold in the market and carve a niche to meet the demands of customers The successful candidate will have the following skills and experience: • Degree qualified in a Life Science related discipline (or with equivalent industry experience working in or selling similar lab services), • Proven experience of working in a scientific sales environment, • Well networked with Academics and Pharma/Biotech professions within the Life Sciences sector, • Experienced in a tender sales process, • Fluent in English with excellent verbal and written communication skills, • Knowledgeable of Assay validation, cell/tissue culture, bio-, tissue, cell- banking, • Ability to build and establish collaborative relationships, • Self-motivated, positive and ambitious, • Driver with full UK driving license and able to travel regularly to cover territory; including visiting to their Head Office in the north For additional information about this exciting new opportunity please contact Richard Taylor

Tech Ops Analyst About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Service Management Location: London, UK (Hybrid Working Model - at least twice a week in the office) Comp: Negotiable (base) + Company Performance Bonus (10%) + Equity + UK iProov Benefits iProov is growing fast, and we’re looking for a Technology Operations Analyst to join our Service Management team. If you’re passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing role, you’ll handle technical queries, provide timely and accurate responses, and help protect iProov’s brand. Strong communication and problem-solving skills are essential, as you’ll triage and troubleshoot issues, enhance customer understanding, and feed insights back to our product teams to shape future improvements. How you can make an impact • Act as the initial contact point into iProov for customer and partner queries and driving any service issues through to resolution, • Perform 1st line application support to all incoming tickets to the customer service desk: triaging, diagnosing, troubleshooting, resolving where possible, and managing escalations to second line Technical Support Engineers and then third-line support when required, • After guidance and mentoring from a Senior Process Automation Engineer, you'll begin by handling basic fixes within the Appian platform., • For context, Appian is a low-code development platform that allows iProov to rapidly build custom business applications with minimal coding. It's primarily used to automate complex workflows, manage cases, and support business process management (BPM)., • Manage and maintain our customer knowledge base, identifying any gaps that need to be closed on frequently asked queries, • Collaborate with other teams in iProov to address customer and partner queries that involve cross functional team interaction, • Act as a liaison between technical teams and business stakeholders, translating technical issues into business impact., • Communicate incident and problem management updates to relevant stakeholders., • Identify and analyse incident data to identify underlying recurring issues and propose preventative measures as part of continual service improvement., • Prepare post-incident reports and conduct incident review meetings with stakeholders., • Maintain a problem management database to track and document root causes and resolutions., • Tracking all problem records and appropriate actions through to resolution involving the management E2E of internal improvement initiatives, • Chairing regular Problem review boards and tracking problem record progress, • Support and participate in audits where necessary What we would like to see from you • Experience with data analysis tools and techniques to extract meaningful insights and address problems., • Possess a foundational understanding of the Appian platform and a strong interest in developing deeper expertise in enterprise technologies. We also welcome individuals with limited experience but a clear enthusiasm and willingness to learn., • Confidence in communicating with a wide range of developers and technical resources, • Excellent communication skills with an attention to detail, • Ability to work in a busy environment and “wow” the customer while protecting iProov’s business reputation, • Ability to prioritise tasks and requests while balancing both customer needs and iProov capability, • Be a great team player in a cross functional environment, • Be capable of working independently and handling variable ticket volumes accordingly, • A can-do attitude, eagerness to learn and make an impact Nice to have, but not essential • Basic understanding of Appian objects and their functions, • Active Appian Certified Associate Developer certification, • Willingness to pursue additional certifications as the role evolves, • Foundational knowledge of database concepts, including tables, queries, and basic data modeling Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass a UK Security Clearance checks. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.

Location: Hybrid - London HQ (Fleet Street) + Remote Department: Customer Success Reports to: Head of Customer Success Base pay + Variable pay up to £10K annual performance-linked incentive Kamma exists to simplify one of the most complex and risky aspects of the housing market, making it clear, accurate, and easy to manage. Property licensing changes frequently, mistakes are costly, and even high-profile figures, such as Chancellor Rachel Reeves, _. We help customers stay compliant without stress, avoid major fines and turn compliance from a cost into a commercial advantage, while supporting higher standards in rental homes across the UK. Our platform has been rebuilt with fast, adaptable technology that allows us to launch new products quickly and respond to regulatory change. With enforcement rising and rent repayment orders set to double, demand for our solutions is accelerating. We already work with major names, including Foxtons, JLL, Knight Frank, Chestertons, Leaders Romans Group and Spicerhaart, and recent integrations open powerful new routes for distribution and growth. We are an AI-native company, always striving to find AI-first solutions. We train team members in new and evolving AI tools. We will work together to automate as many repetitive tasks as possible, allowing you to focus your time on the tasks that add the most value. This is a great time to join. The foundations are strong, momentum is clear, and we are scaling towards Series B revenue levels. You will join a curious, ambitious team motivated by solving problems with pace. Our culture rewards ownership, clarity of thinking and getting things done. It is a rare moment to join with equity options aligned to the impact you will have. Property licensing risk is increasing fast, and as we scale our platform and customer base, Customer Success becomes critical to retention, expansion and trust. We are hiring a Customer Success Manager to join our small but growing Customer Success team. You will be responsible for delivering proactive Customer Success for our mid-sized and Enterprise customers, which is central to retaining and expanding revenue over the next 12 months as we scale towards Series B. This is a new role and a new function at Kamma, with a significant opportunity to shape how we deliver world-class service while segmenting our approach by customer value. Your work will directly influence how we support enterprise customers through high-touch relationships, while enabling excellent, scalable and increasingly self-serve experiences for SMB clients. If you enjoy owning complex customer relationships, driving commercial growth and helping to build scalable systems that allow teams to focus where they add the most value, this role is for you. You will use your technical knowledge, sharp commercial instincts, and execution rigour to deliver value across different customer segments, with a primary focus on mid-sized and enterprise accounts, while supporting the transition to full self-serve support for SMB customers. Success in this role is defined by three outcomes: • Becoming a subject matter expert: on the regulatory complexities around property licensing to add the maximum amount of value to customers., • Operational Excellence: Ensuring successful technical integration for mid-sized and Enterprise customers, fast resolution of complex product queries, and reliable service across all segments. Delivering practical, on-the-ground feedback to help the Head of CS build a high-performing, world-class function., • Retention & Growth: Owning the full client lifecycle from initial setup through renewal, driving commercial expansion and account stability, with variable compensation linked directly to expansion and upsell outcomes. The hands-on work you do covers the full client journey: • Own Client Relationships & Service Delivery: Lead high-touch account management for mid-sized and enterprise customers, while playing a key role in shaping how we scale support for SMBs. As we move towards increasingly automated and self-serve support, you will help design, test, and improve the workflows and tooling that get us there, while stepping in where needed in the interim. You take ownership of the customer journey post-sale, from onboarding and adoption through renewal and expansion., • Onboarding: Lead and execute technical and operational onboarding for mid-sized and enterprise customers, including API integration, setting up the customer for long-term success with Kamma, • Drive Commercial Expansion: Identify, qualify, and close upsell and cross-sell opportunities within your customer portfolio (with the support of the Head of Customer Success)., • Contribute to Scaling: Work closely with the Head of Customer Success, providing practical, real-world feedback on workflows. You will help design and refine automated, self-serve tools and processes to ensure SMB customers receive excellent service at scale, while protecting time and focus for high-value customer relationships., • Experience: 5+ years in Customer Success or similar client-facing roles within SaaS or PropTech, with experience owning relationships for mid-sized or Enterprise customers., • Proven Track Record: Demonstrated expertise in managing complex client programmes and closing revenue opportunities (upsell and cross-sell), • Technical Acumen: You are comfortable speaking about API integrations, data flows, and technical solutions with both product teams and client stakeholders., • Environment: Comfortable in an early-stage environment with evolving processes, and motivated by the opportunity to help define those processes from scratch., • Tech Stack: Tech savvy and AI curious, comfortable learning and using modern tools and CRM systems (we use Intercom, HubSpot, Slack, Monday.com, etc) and other customer analytics and relationship tools., • Purpose and impact: help raise housing standards across the UK, • Strategic visibility: We are a small company, so you will work closely with the senior leadership, including the Head of Customer Success and commercial leadership, • High autonomy: play a foundational role in building a Customer Success function that becomes a true competitive advantage for Kamma, • Salary:, • Base Salary: £45,000 – £55,000 per annum, depending on experience., • Variable Pay: Up to £10,000 annual performance-linked incentive., • Equity: Participation in the company share option scheme., • Hybrid working: two office days per week in our central London HQ, • Great benefits including:, • 25 days holiday, which increases with tenure + we usually close for the Christmas period, • 2 charity days per year, • Pension scheme, health insurance, cycle-to-work scheme, book allowance, home office budget, curiosity budget and more. If you are an experienced Customer Success Manager who wants to own complex customer relationships, shape a function from the ground up and help scale a mission-driven company, we would love to hear from you.

Technical Sales Manager Are you a technical sales professional with experience in water treatment and consultative, long-cycle sales? This is an opportunity to own and develop the EPC channel with strong growth potential. You'll have the autonomy to shape strategy, win major projects, and make a measurable commercial impact. BASIC SALARY: Up to £65,000 BENEFITS: ·Bonus (2% of increased turnover) ·23 Days Annual Leave ·Pension LOCATION: This role covers the UK and Ireland. Whilst it is predominantly home-based, you will be required to attend our head office in Hitchin as and when needed. You could be based anywhere in the UK or Ireland. COMMUTABLE LOCATIONS: Hitchin, Birmingham, Northampton, Manchester, Milton Keynes, Leeds, Oxford, Watford, Hemel Hempstead, Belfast, Cambridge, Coventry, Nottingham, Sheffield, Luton, Ireland, Bristol JOB DESCRIPTION: Technical Sales Manager / Water Treatment / EPC This is a new business-focused role targeting EPC (Engineering, Procurement & Construction) contractors across the water and industrial sectors. You'll identify, develop and convert opportunities within a long, technical sales cycle, requiring early engagement at specification stage and a consultative approach. Working closely with engineering teams, you'll develop fit-for-purpose solutions aligned to client requirements. In your first 12 months, you'll be expected to build a pipeline within key EPC and power generation accounts and secure initial project wins, establishing yourself as a trusted partner in the sector. KEY RESPONSIBILITIES: Technical Sales Manager / Water Treatment / EPC As our Sales Engineer, you will: ·Identify and develop new business opportunities within EPC contractors and major projects and uncover new market opportunities with existing clients. Your 1st year target £1.5 million ·Engage early in the project life cycle to influence specifications and solution design ·Manage long sales cycles from initial contact through to project award - a typical sales cycle between 6 months and 2 years ·Work closely with internal technical teams to deliver compliant, commercially viable solutions ·Review customer specifications and drawings to confirm compliance with system design ·Support tendering and technical sales activity by collaborating with internal teams to define process requirements, review specifications and drawings, contribute to costings and commercial input, and coordinate the preparation of compliant, high-quality tender documentation and proposals PERSON SPECIFICATION: Sales Engineer - Water Treatment We're looking for a technical sales professional who is comfortable operating in a consultative, engineering-led environment. You'll be confident engaging with stakeholders at all levels, able to navigate long and often complex sales cycles, and comfortable balancing technical detail with commercial outcomes. You'll be comfortable operating in a role with a high degree of autonomy, where you are expected to pro-actively generate and develop opportunities. You will: ·Have experience selling into the EPC market ·Demonstrate a proven track record in B2B sales, ideally within capital equipment or technical solutions ·Be experienced in managing the full sales cycle, from lead generation through to closing and account development ·Ideally have experience within water treatment or a related sector ·Be willing and able to travel across the UK and Ireland, and potentially Europe, as required, although the requirement is minimal THE COMPANY: We are an established business specialising in the high quality skidded systems, custom engineered and back up by decades of experience. For over 20 years we have been offering our customers a unique service. As well as stocking a wide range of water treatment products, we can build and test complete water treatment systems to suit your requirements. By integrating the products we stock into a customised skidded system, we are able to deliver high quality systems at competitive prices and short lead times. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Sales Engineer, Business Development Manager, Project Sales Engineer, Proposals Engineer, Water Treatment, Process Engineering, Power Generation, Utilities, Industrial Engineering, Oil & Gas, Chemical Processiong, EPC, Engineering, Procurement & Construction, Capital Equipment, Engineered Systems, Water Treatment Plants, Filtrations Systems, Process Equipment, Bespoke Engineered Solutions INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18492

Hybrid role, Croxley Park, Watford Are you ready to lead performance marketing at scale, shaping the future of digital growth across two of the UKs most iconic jewellery brands? At Signet UK & Ireland, home to H. Samuel and Ernest Jones, were on a journey of transformation and growth. As part of Signet Jewelers the worlds largest retailer of diamond jewellery were continuing to invest in our digital capabilities, recognising performance marketing as a critical driver of our future success. This newly evolved role reflects that commitment. The opportunity As Head of Performance Marketing, you will take ownership of our end-to-end digital acquisition and performance media strategy, driving profitable growth across ecommerce and omnichannel. Youll lead a talented in-house team, manage a multi-million-pound media budget, and work cross-functionally to ensure we reach customers in the right place, at the right time, with the right message. This is a high-impact leadership role where strategy meets executionperfect for someone who thrives in a fast-paced, commercially driven retail environment. Core responsibilities include Define and deliver a best-in-class performance marketing strategy across H. Samuel and Ernest Jones. Lead and optimise the full channel mix including Paid Search, Paid Social, Programmatic, Affiliates, SEO and emerging platforms. Drive profitable growth in traffic, customer acquisition, ecommerce revenue, and omnichannel performance. Own and manage a multi-million-pound marketing budget, ensuring strong ROI and efficient media investment. Use data, attribution models, and incrementality testing to continuously optimise performance. Partner with Ecommerce, CRM, Brand, Analytics and Retail teams to deliver joined-up, customer-first campaigns. Identify and unlock new growth opportunities, technologies and innovation across the digital landscape. Build, lead and develop a high-performing performance marketing team, alongside managing key agency and platform partners (Google, Meta, affiliates and more). What success looks like Strong delivery of revenue, ROI/ROAS and traffic growth. Continued ecommerce growth and improved acquisition efficiency. Increased contribution from digital to omnichannel sales. A high-performing, engaged team and best-in-class stakeholder collaboration. What were looking for Proven leadership experience in performance marketing or digital acquisition, ideally within retail, ecommerce, luxury or a fast-paced agency environment. Expertise across paid media channels, SEO, attribution and full-funnel optimisation. Strong commercial acumen with experience managing significant media budgets. Advanced analytical capability, with experience using tools such as GA4, Adobe Analytics, Power BI or similar. A passion for data-driven decision-making, innovation and continuous testing. The ability to influence at all levels and bring teams together behind a shared growth agenda. We offer a fantastic job and more We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: Competitive salary Generous discount of up to 30% off our fabulous products from day one. An annual enhanced discount to celebrate the day you joined our team. Retirement Savings plans which offer flexibility in the way you save for the future. Immediate Life Assurance from day one. A minimum of 22 days holiday per year which increases after a years service. Recognised qualifications, study support and structured career progression. Health and Wellbeing Scheme. Financial Wellbeing scheme. Give As You Earn scheme An easy way to support causes close to your heart. Real Rewards - exclusive discounts on groceries, travel and leisure. Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But thats not all, we are part of the worlds largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need. TPBN1_UKTJ

Our client is a globally respected mechanical engineering leader, delivering precision‑engineered components and mission‑critical technologies that keep essential operations running across energy, life sciences, advanced manufacturing and high‑tech industrial sectors. Known for unmatched reliability, deep technical authority, and customer partnerships built over decades, they operate at the premium end of the market. The Opportunity This is a rare opportunity to take on a leadership role within a globally recognised, premium engineering solutions provider operating across complex and safety-critical industries. Following a strategic restructure, the business is investing heavily in strengthening its technical capability - placing this role at the centre of how technical services are delivered, scaled and improved. Critically, this position sits within the core leadership structure, reporting into the Head of Internal Sales & Customer Excellence, offering real visibility and influence. The Role You will lead the Technical Services function, ensuring the delivery of high-quality, responsive and solution-led technical support to customers, field sales teams and internal stakeholders across the UK and international network. This is a hands-on leadership role, combining team management, technical oversight and operational improvement. You will play a key role in shaping how enquiries are triaged, solutions are defined, and customer outcomes are delivered. You will also act as a critical interface between technical, commercial and operational teams, ensuring alignment, efficiency and continuous improvement. What We’re Looking For Degree in Mechanical Engineering (or equivalent technical background) Proven experience leading teams within a technical/engineering environment Strong understanding of mechanical systems and technical applications Experience managing technical enquiries, quotations or solution-driven workflows Commercial awareness with the ability to identify opportunities from demand Highly organised with strong attention to detail Confident communicator, able to engage across technical and non-technical audiences Key Responsibilities Leadership & Team Management Lead, develop and performance manage the Technical Services team Set clear priorities, workflows and service standards Build a collaborative, knowledge-sharing culture across the function Technical Oversight & Delivery Act as the escalation point for complex technical enquiries Oversee the triage and prioritisation of all incoming enquiries and quotation activity Ensure technical accuracy across solutions, specifications and applications Support technical evaluation to determine the correct solution pathway Process, Systems & Continuous Improvement Own and optimise Technical Services workflows, processes and automations Drive improvements across enquiry management, technical response and delivery timelines Manage and maintain technical resources, documentation and knowledge libraries Ensure alignment with wider business strategy and operational goals Commercial & Customer Impact Partner with sales and commercial teams to identify upsell and solution opportunities Support technical input into bids, projects and complex customer requirements Ensure a consistently high standard of customer experience and responsiveness Cross-Functional Collaboration Act as a key interface between technical services, engineering, sales and operations Support field sales, customer service teams and internal stakeholders Contribute to wider team activity, ensuring continuity during peak periods or resource gaps Compliance & Technical Governance Support compliance-related enquiries (e.g. material standards, regulatory requirements) Ensure adherence to quality, accuracy and engineering best practice Why This Role? Opportunity to shape and lead a critical technical function Work within a premium, globally recognised engineering environment High-impact role with real influence across operations and customer delivery Platform to progress into broader leadership or commercial roles Location/Hours: Fully onsite role at their beautiful premises in Kings Langley, Hertfordshire - Core hours 08:45–17:00 (Mon–Thu), 08:45–16:00 (Fri), with flexitime options This role would suit an experienced technical lead looking to step into a more visible, strategic position, while remaining close to the engineering and customer interface. If this sounds like you then please apply today! Due to high application volumes, only shortlisted candidates will be contacted - but we genuinely review, appreciate and value every application and wish you the very best in your search

About The Role Join HomeServe as a Plumbing Engineer and play a vital role in keeping our customers' homes running smoothly. • Location: Watford • Salary: £40,720 - £44,120 (depending on experience) + £3,000 guaranteed bonus in your first year • Hours: You will average 40 hours per week (including evenings, weekends and bank holidays) What you'll be doing As a Plumbing Engineer, you'll work in customer's homes carrying out repairs and maintenance across a range of plumbing systems. Your day-to-day will include: • Diagnosing and fixing plumbing issues such as leaks, faults and damaged pipework • Completing 1st and 2nd fix plumbing work in domestic properties • Repairing and maintaining household plumbing systems • Managing jobs independently while delivering excellent customer service • Representing HomeServe in customers' homes with professionalism and care This is a field-based role where no two days are the same, giving you variety and autonomy in your work. What you'll get HomeServe offers a competitive package designed to support you both at work and at home: • Competitive salary + £3,000 guaranteed bonus (year one) • Paid overtime opportunities • Pension scheme with income protection • 33 days holiday (buy/sell options) • Company van & fuel card • All tools, uniform & PPE provided • Access to industry-leading training & ongoing development • Free HomeServe Cover 8 policy • Smart tech salary sacrifice (Ikea/Currys) About You What we're looking for • Level 2 qualification in Plumbing • Experience in 1st and 2nd fix plumbing • Experience working in domestic properties • Full UK driving licence (max 6 penalty points) • Strong customer service skills • Ability to work independently and solve problems on site • A positive, proactive approach to your work Training and support We'll give you everything you need to succeed from day one: • Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office • Week 2: On-the-job training alongside an experienced HomeServe Plumbing Engineer (Where required, we will pay for your accommodation and meal allowance for your induction). Why join HomeServe? At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most. Ready to build a rewarding career with HomeServe? Apply today and take the next step with us. About Us HomeServe has got over 30 years' experience taking care of the nation's homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics, our home experts are ready to get the job done. TPBN1_UKTJ

This is you: a self-starter, with great communication & sales skills, a persuasive ‘people-person’ who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level. You’re excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by head office, and all the training you need to make your business a success straight out of the blocks. And this is us! Anglian Home Improvements, the UK’s leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for 60 years. All our products are made in Britain to the highest industry standards. But the quality products and excellent customer service are only made possible by having great people representing us – and we want to grow our team of outstanding sales and business development representatives. What you’ll be doing You’ll be quickly trainedup to know the products inside out; you’ll be proud of them, and confident in selling them to customers using your existing and growing sales abilities. Your role will involve: Following up on warm sales leads, visiting customers in their own homes or utilising our new remote selling framework Giving persuasive business development pitches to convert quotes to sales Educating customers about the products and services offered, thinking on your feet and cross-selling other products where appropriate Working with customers to meet their unique requirements and get the job right first time, every time. What we’re looking for You’ll need to be self-motivated and confident communicating with a variety of customers at a senior level. You’ll be: Proactive and results-driven Flexible towards varied workloads and working hours Able to provide a consistently high level of customer service Ideally experienced within Home Improvements (or similar!) A driver with a full UK driving licence and your own car What we can offer you This is truly a career where your hard work pays off – the more you put in, the more you get out! With OTE of £75k-100k (with uncapped earning potential), you’ll also enjoy amazing bonuses - holidays, weekends away, tickets to sports events, and a full support package. You’ll receive industry-leading training within your role along with a tour of our factory to help you reach your full sales and business development potential enabling you to take home market leading commission! If you want a rewarding self-employed career where you answer to yourself, manage your own time, and earn an enviable amount of money along the way, apply today, or request a call back. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

SF Executive is partnered with a private equity backed, manufacturing business that is seeking a Head of Commercial Finance (HCF). You will report to Chief Commercial Officer (CCO) and have a dotted line to the Chief Financial Officer (CFO). The HCF must thrive in an ultra-fast-paced, dynamic environment, demonstrating agility, resilience, and the ability to robustly challenge and influence senior stakeholders. The role demands superior analytical capabilities, a relentless focus on profitable growth and cash generation, and the ability to lead a lean, high-performing team The HCF will be responsible for the following. • Accountable for the commercial financial strategy for the business and supporting the CCO in financial value creation - Oversee weekly and monthly operations financial reporting processes, ensuring accuracy and timeliness and which are action-oriented - Design, implement and continuously improve reporting system throughout the business to ensure that stakeholders get the right data and insights in a timely and actionable manner - Responsible for the commercial budget and forecasting process, including sales, trade promotions, gross margins and marketing spend - Working with the Group Financial Control, ensure ongoing monitoring of key controls in the areas of commercial finance to provide reasonable assurance to the board that the system of internal controls is fit for purpose - Ensure appropriate business partnering capability to ensure in equal measures, both support and constructively challenge to the commercial organisation - Support the customer negotiations that the commercial function undertakes, by providing a data-driven approach and scenario analysis - Perform ROI and payback analysis to ensure constant value creation - Ensure full understanding of margin drivers and to highlight/advise stakeholders on margin variances and how to capitalise/correct on margin trends. - Working with the Head of Shared Service in terms of driving working capital improvements in the area of debtor management - Ensure robust processes in the way that commercial finance functions. Advising the commercial function in terms of wider process improvements The successful HCR will be a qualified (ACA/ACCA/ACMA) and experienced finance lead. You will have worked within a manufacturing environment and you will have ideally been exposed to the pace of private equity backed business. This role is being offered on a hybrid basis. The expectation is to work 4 days from site with a flexible day from home

Head of Commercial Growth Location: Ruislip, West London Salary: £100,000 Basic Salary + Quarterly Bonus Scheme Working Pattern: Hybrid – 4 Days Office / 1 Day Home Benefits: Excellent Benefits Package The Opportunity An exciting opportunity has arisen for an exceptional Head of Commercial Growth to join a highly respected and growing business operating at the intersection of marketing, client services, data and commercial consultancy. This is a newly enhanced leadership role, created to drive the next phase of business growth by bringing together Sales, Marketing and Data Insights under a single commercial leader. Sitting as a key member of the Senior Leadership Team, you will be responsible for developing and executing the company's growth strategy, driving revenue performance, strengthening client relationships and ensuring marketing and insight functions directly contribute to commercial success. We are particularly interested in candidates from agency, media, marketing services, professional services, consultancy or adjacent sectors who have experience leading integrated commercial functions and delivering measurable growth. The Role As Head of Commercial Growth, you will take ownership of the entire commercial engine of the business, leading teams across Sales, Marketing and Data Insights to create a high-performing growth function. Commercial & Sales Leadership Develop and execute the commercial growth strategy to achieve ambitious revenue targets. Lead both client retention and new business acquisition activities. Build and maintain senior-level relationships with key clients and stakeholders. Personally lead high-value commercial opportunities, pitches and strategic negotiations. Drive forecasting, pipeline management and commercial reporting. Ensure commercial propositions are competitively positioned whilst protecting profitability and margin. Marketing Leadership Lead the marketing function to strengthen brand awareness, market positioning and lead generation. Develop integrated marketing campaigns that generate qualified commercial opportunities. Align marketing and sales activity to improve lead conversion and customer acquisition. Oversee thought leadership, content, events, digital marketing and brand development initiatives. Establish clear performance metrics and ROI measurement across all marketing activities. Data Insights & Growth Strategy Lead the development and commercialisation of data and insight-led propositions. Use market intelligence, client insights and performance data to identify growth opportunities. Ensure insights are translated into meaningful commercial conversations, client value and revenue generation. Drive the use of data, reporting and analytics to improve decision-making, forecasting and business performance. Work closely with leadership teams to identify emerging trends and future growth opportunities. Leadership & Collaboration Lead, mentor and develop a multi-disciplinary commercial team. Foster a culture of accountability, collaboration and continuous improvement. Partner closely with operational and client service teams to ensure commercial commitments are deliverable and profitable. Act as a key member of the Senior Leadership Team, contributing to broader business strategy and decision-making. About You To succeed in this role, you will be a commercially minded leader with a proven track record of driving growth within a service-led environment. You will likely bring: Significant experience in a senior commercial, growth, sales or client leadership role. A background within an agency, media, marketing services, communications, consultancy or similar environment. Proven experience leading sales, marketing and/or business development functions. Strong understanding of data-driven marketing, client growth and commercial strategy. A track record of delivering sustainable revenue growth and building high-performing teams. Excellent stakeholder management and relationship-building skills. Strong commercial acumen, strategic thinking and operational execution capability. The confidence and credibility to influence at executive and board level. What's on Offer £100,000 base salary Quarterly bonus scheme (four bonus opportunities per year) Hybrid working (4 days office / 1 day home) Excellent benefits package Senior Leadership Team position Significant influence over business growth and strategy Genuine opportunity to shape and build a best-in-class commercial function This is an outstanding opportunity for an ambitious commercial leader seeking a role with genuine strategic influence, leadership responsibility and the opportunity to make a lasting impact on a growing business. What You Need to Do Now: If this sounds like the role for you, don’t wait - apply today with your up-to-date CV! If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice. What You Need to Do Now: If this sounds like the role for you, don’t wait - apply today with your up-to-date CV! If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful

About The Role Join HomeServe as a Water Supply Pipe Engineer and play a vital role in keeping our customers' homes running smoothly. • Location: Harrow • Salary: £37,220 - £41,810 (depending on experience) + £1,500 guaranteed bonus in your first year • Hours: You will average 40 hours per week (including evenings, weekends and bank holidays) What you'll be doing As a Water Supply Pipe Engineer, you'll work in customer's homes carrying out repairs and maintenance on water supply systems. Your day-to-day will include: • Diagnosing and repairing leaks on water mains • Laying and replacing pipework • Excavation and reinstatement work where required • Managing jobs independently while delivering excellent customer service • Representing HomeServe in customers' homes with professionalism and care This is a field-based role where no two days are the same, giving you variety and autonomy in your work. What you'll get HomeServe offers a competitive package designed to support you both at work and at home: • Competitive salary + £1,500 guaranteed bonus (year one) • Paid overtime opportunities • Pension scheme with income protection • 33 days holiday (buy/sell options) • Company van & fuel card • All tools, uniform & PPE provided • Access to industry-leading training & ongoing development • Free HomeServe Cover 8 policy • Smart tech salary sacrifice (Ikea/Currys) About You What we're looking for • Experience working on water mains (repairs, installation, leak detection) • Full UK Driving Licence (max 6 penalty points) • Strong customer service skills • Ability to work independently and solve problems on site • A positive, proactive approach to your work Training & Support: We'll set you up for success from day one with a structured onboarding programme: • Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office • Week 2: On-the-job training alongside an experienced HomeServe WSP Engineer (Where required, we will pay for your accommodation and meal allowance for your induction). Why join HomeServe? At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most. Ready to build a rewarding career with HomeServe? Apply today and take the next step with us. About Us Not Specified TPBN1_UKTJ

Job Title: Head of Internal Sales Location: Hertfordshire Salary: Confirmed on application Hours: Monday to Friday 9 am to 5.30 pm Benefits: Competitive pension, life assurance, private medical, dental, and eye care 25 days annual leave plus bank/public holidays and annual leave purchase option PerkBox rewards, refreshments, and social/team events Excellent development and career progression opportunities About the position of Head of Internal Sales: We are exclusively partnering with a fast-growing specialist lender to appoint a Head of Internal Bridging Sales, making this an excellent opportunity for an experienced bridging finance professional ready to step into a senior leadership role within a highly ambitious and expanding business. This position will lead and develop a high-performing internal sales and sales admin function, driving results across bridging, commercial and development finance products. The ideal candidate will bring proven bridging finance experience from a lender, brokerage, bank or specialist finance environment, alongside people management, coaching and performance leadership capability. This is a high-impact role offering genuine influence over sales performance, team development and broker engagement, with strong earning potential, excellent career progression and the chance to play a key role in a growing specialist lending operation. Responsibilities for the role of Head of Internal Sales: Lead, manage and develop the internal Bridging Sales team, including Telephone Business Development Managers and Sales Administration Drive outbound and inbound sales activity to achieve and exceed KPIs, targets and service levels Coach and develop the team to improve performance, productivity and career progression Manage pipeline activity, conversion rates and overall sales performance across bridging, commercial and development finance Support complex cases, broker enquiries and exceptions requiring senior input or approval Build and maintain strong relationships with brokers, introducers and key market partners Ensure accurate CRM usage, MI reporting and pipeline management across the team Work closely with operational and product teams to improve processes and identify sales opportunities Monitor market trends and competitor activity to support business growth and product positioning Promote a high-performance, customer-focused and compliant sales culture across the team Experience and skills required for the role of Head of Internal Sales: Proven experience in bridging finance (lender, brokerage, bank or specialist lender) - essential Previous experience in sales or business team management within financial services Strong track record of delivering against targets, KPIs and performance metrics Experience in commercial, development or short-term property finance Ability to manage and develop teams through coaching and performance management Strong broker/introducer relationship management and pipeline control experience Experience handling complex cases, referrals and structured lending decisions Excellent communication skills and ability to perform in a fast-paced, target-driven environment For more information regarding the role of Head of Internal Sales, please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

Technical Sales Manager Are you a technical sales professional with experience in water treatment and consultative, long-cycle sales? This is an opportunity to own and develop the EPC channel with strong growth potential. You'll have the autonomy to shape strategy, win major projects, and make a measurable commercial impact. BASIC SALARY: Up to £65,000 BENEFITS: ·Bonus (2% of increased turnover) ·23 Days Annual Leave ·Pension LOCATION: This role covers the UK and Ireland. Whilst it is predominantly home-based, you will be required to attend our head office in Hitchin as and when needed. You could be based anywhere in the UK or Ireland. COMMUTABLE LOCATIONS: Hitchin, Birmingham, Northampton, Manchester, Milton Keynes, Leeds, Oxford, Watford, Hemel Hempstead, Belfast, Cambridge, Coventry, Nottingham, Sheffield, Luton, Ireland, Bristol JOB DESCRIPTION: Technical Sales Manager / Water Treatment / EPC This is a new business-focused role targeting EPC (Engineering, Procurement & Construction) contractors across the water and industrial sectors. You'll identify, develop and convert opportunities within a long, technical sales cycle, requiring early engagement at specification stage and a consultative approach. Working closely with engineering teams, you'll develop fit-for-purpose solutions aligned to client requirements. In your first 12 months, you'll be expected to build a pipeline within key EPC and power generation accounts and secure initial project wins, establishing yourself as a trusted partner in the sector. KEY RESPONSIBILITIES: Technical Sales Manager / Water Treatment / EPC As our Sales Engineer, you will: ·Identify and develop new business opportunities within EPC contractors and major projects and uncover new market opportunities with existing clients. Your 1st year target £1.5 million ·Engage early in the project life cycle to influence specifications and solution design ·Manage long sales cycles from initial contact through to project award - a typical sales cycle between 6 months and 2 years ·Work closely with internal technical teams to deliver compliant, commercially viable solutions ·Review customer specifications and drawings to confirm compliance with system design ·Support tendering and technical sales activity by collaborating with internal teams to define process requirements, review specifications and drawings, contribute to costings and commercial input, and coordinate the preparation of compliant, high-quality tender documentation and proposals PERSON SPECIFICATION: Sales Engineer - Water Treatment We're looking for a technical sales professional who is comfortable operating in a consultative, engineering-led environment. You'll be confident engaging with stakeholders at all levels, able to navigate long and often complex sales cycles, and comfortable balancing technical detail with commercial outcomes. You'll be comfortable operating in a role with a high degree of autonomy, where you are expected to pro-actively generate and develop opportunities. You will: ·Have experience selling into the EPC market ·Demonstrate a proven track record in B2B sales, ideally within capital equipment or technical solutions ·Be experienced in managing the full sales cycle, from lead generation through to closing and account development ·Ideally have experience within water treatment or a related sector ·Be willing and able to travel across the UK and Ireland, and potentially Europe, as required, although the requirement is minimal THE COMPANY: We are an established business specialising in the high quality skidded systems, custom engineered and back up by decades of experience. For over 20 years we have been offering our customers a unique service. As well as stocking a wide range of water treatment products, we can build and test complete water treatment systems to suit your requirements. By integrating the products we stock into a customised skidded system, we are able to deliver high quality systems at competitive prices and short lead times. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Sales Engineer, Business Development Manager, Project Sales Engineer, Proposals Engineer, Water Treatment, Process Engineering, Power Generation, Utilities, Industrial Engineering, Oil & Gas, Chemical Processiong, EPC, Engineering, Procurement & Construction, Capital Equipment, Engineered Systems, Water Treatment Plants, Filtrations Systems, Process Equipment, Bespoke Engineered Solutions INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18492 TPBN1_UKTJ

General Manager Rickmansworth, Herts £45k - £50k (depending on experience) About the Company A long‑established UK business supplying high quality products to trade customers is seeking a proactive General Manager to lead operations and support ongoing growth. The company is known for reliability, strong service standards and a collaborative, down‑to‑earth team culture. This is a key leadership role with real influence over day‑to‑day performance and long term improvement. The Role Based at the head office, you will oversee the smooth running of all operational areas, including office functions, customer support, logistics, facilities and field‑team coordination. You will lead and develop staff, ensure compliance, streamline processes and work closely with senior leadership to support strategic goals. This role suits someone hands‑on, organised and people‑focused, who enjoys improving systems and bringing teams together. Key Responsibilities • Oversee the daily operations of the internal sales office, ensuring team efficiency and high levels of customer service., • Lead and support teams across office, logistics, and field‑based roles, • Oversee daily operational workflow and ensure high service standards, • Manage facilities, equipment and basic IT requirements, • Ensure compliance with health & safety policies and legislation, • Improve processes, systems and internal communication, • Support senior leadership with planning, reporting and operational strategy, • Build strong relationships with suppliers and service providers, • Assist with customer related operational or logistical issues when needed About You • Experience in general management, operations or office management, • Experience in a product‑based or trade‑focused environment, • Strong leadership and people‑management skills, • Highly organised with a practical, problem‑solving mindset, • Confident communicator with strong interpersonal skills, • Good understanding of health & safety and facilities management, • Strong IT literacy (Microsoft Office, CRM systems), • Understanding of B2B customer service (desirable), • IOSH/NEBOSH or similar certification (desirable), • Degree‑level education (desirable) What’s on Offer Competitive salary Private medical cover Company pension On‑site parking Training and development opportunities Supportive team environment with long‑term stability

Your core focus will be improving the quality and effectiveness of the customer experience: helping more customers sell, helping them sell faster, increasing satisfaction throughout the journey, and increasing lifetime value by consistently embedding relevant additional revenue streams into the cust

Experience of delivery of high-quality customer services. This is a high-impact opportunity for a forward-thinking professional to shape the future of transport infrastructure and services. WeAreSandwell/downloads/file/20/heads-of-service-economy-regeneration-cp.

Sigma Recruitment is seeking a dynamic leader for a key role in customer service and internal sales within an SME manufacturing environment. The ideal candidate will possess proven leadership experience in customer service, be hands-on, and understand the commercial aspects that drive performance. T

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

Head of Client Product – Financial Institutions. Head of Client Product – Financial Institutions. The Head of Client Product – Financial Institutions owns CSC’s end‑to‑end client product strategy for financial institutions across EMEAglobally, covering banks and near‑banks including tr

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. Strong understanding of digital customer journeys, segmentation, personalization techniques, omni‑channel strategies, and familiarity with A/B testing methodologies. Work with Media & Affiliate agencies to defi

This role involves managing a team, implementing customer care policies, and addressing customer issues promptly. The ideal candidate will possess strong analytical skills, previous experience in customer care management, and a proactive, positive attitude. The position allows for flexible working a

The position offers an OTE of £70,000 along with various company benefits including pension and discounts on services. The role demands a proactive leader who can drive the sales team to achieve outstanding results and exceed customer expectations. You will manage the sales process, support your te

Combined Selection Group Ltd is seeking a Head of Service (AC) in the United Kingdom to lead all Air Conditioning service delivery operations. This position offers a dynamic environment focused on quality engineering output and customer satisfaction. The role includes managing engineers, ensuring co

You will enhance both Seller and Customer Experiences while owning the Voice of the Seller program.

We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery. This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business

Above all, you will be motivated by making a tangible difference, improving services, strengthening performance, and ensuring residents receive the standard of service they deserve. We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first

Centrica plc is seeking a Head of Engineering (Salesforce) to oversee the engineering capability and technical health of Customer Platforms. Ideal candidates will have substantial experience in software engineering, specifically in large scale customer platforms and CRM systems like Salesforce. A co

As a Manager of Customer Success at Anthropic, you'll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. Location‑based hybrid policy: We expect all staff to be in one of our offices at leas

Leading and developing a team of customer success professionals with clear ownership of retention and expansion revenue. You will take ownership of a well-established team, shape how customer success drives revenue, and play a visible role in a business moving steadily towards profitability. Custome

Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. Head of Service Operations (Service & Repairs). You will take full ownership of oper

B Corp™ is seeking a Head of Customer (Experience & Operations) to enhance customer engagement within the property sector. This role involves operational leadership, improving customer experiences, and managing a day-to-day customer operation. The ideal candidate will thrive in a fast-paced enviro

Alongside this, you will elevate the customer experience, shifting the business from reactive service delivery to a proactive, high‑quality client offering that builds trust and long‑term relationships. Head of Commercial & Operations (UK). This role offers a level of ownership, influence and im

Vistry Group PLC is looking for a Head of Customer Service to lead the Customer Services Department in Greater London. This position involves ensuring excellent customer service delivery, managing defects, and handling customer complaints. Candidates should have significant experience in customer se

We are looking for a Head of Service Delivery to oversee Intigriti’s technology-driven services and the development of new offerings in line with customer needs and company strategy. Oversee delivery of continuous programs (including Managed Vulnerability Disclosure Programs (VDP) and Bug Bounty),

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Acting as the voice of the customer, you'll remove barriers to great in-store experiences, shape new service and selling propositions, and lead transformation that