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Technical Sales Engineer Are you ready to play a key role in driving Vital Energi’s growth strategy? Are you a technically minded professional with strong commercial instincts and a passion for helping customers find the right solution? We are looking for a proactive and customer‑focused Technical Sales Engineer to join our growing Head Office team in Blackburn. In this role, you won’t be hidden behind spreadsheets you’ll be a key commercial interface between our clients and our HIU product offering. You’ll translate customer needs into compelling technical solutions, support the sales cycle from enquiry to order, and help strengthen Vital Energi’s position as a trusted partner in the heat network sector. Whether you’re advising consultants on system design, supporting contractors with product selection, or helping homeowners understand their HIU, you’ll be a confident communicator who can build relationships, solve problems, and maximise sales opportunities. Key Accountabilities: • Interpret customer requirements to provide suitable, cost-effective, technically feasible HIU solutions, • Carry out necessary calculations and selections to allow preparation of HIU quotations to meet with the customers’/project teams’ requirements, • Be the point of contact for any HIU related queries from inside and outside of the company, including consultants, contractors, plumbers, homeowners and tenants, • Prepare HIU related documentation, such as works orders, technical submissions, datasheets, installation guides, commissioning procedures and O&M manuals, • Assist with the design and development of the company’s HIU offering, to meet with current/future market requirements, • Work with HIU manufacturers with a view to improving the product’s price, function and/or appearance, • Provide quotations for replacement HIU spare parts and co-ordinate the despatch as necessary, • Develop and maintain a suitable documentation library, • Attend/ address/ respond to external queries in a timely and effective manner to maximise sales opportunities and enhance the company’s reputation with existing and potential clients, • Develop and share knowledge of other industry HIU offerings, • Develop effective working processes to support the HIU function, • Other Duties:, • Control stock of HIU components to fulfil projected orders for spare parts and complete HIUs, assisting with stock takes where necessary, • Liaise with HIU/component manufacturers to ensure orders are delivered in accordance with customers’/project teams’ expectations, • Process deliveries of components and HIUs The Person: Education / Qualifications • Qualified to a minimum of HNC level in a mechanical engineering discipline, • A full UK driving licence Core/Technical Competences: • Computer literate with working knowledge of all Microsoft Office Suite applications, • Experience of using AutoCAD and/or Microsoft Dynamics would be desirable, • Knowledge of HIUs, heating & air conditioning systems and/or energy centre processes would be advantageous, • High attention to detail, • Ability to communicate professionally and effectively with customers, suppliers and colleagues, • Excellent written and oral communications skills, • Ability to work to deadlines with minimal supervision, • Accurate and efficient inputting of data The Package: • Salary negotiable DOE, • Contributory Company Pension Scheme, • Non-contributory death-in-service insurance, • Employee Assistance Programme, • 25 Days Holiday plus 8 days bank holidays., • Additional holidays awarded in line with length of service, • Option to purchase/sell additional holidays, • Onsite gym/wellbeing centre at our Blackburn Head Office, • Discounted gym membership across the UK, • EV charging points where possible The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements. Applicants must have the unrestricted and ongoing right to work in the UK for the duration of employment, without the need for sponsorship. Due to the nature of this role, we are unable to support visa sponsorship or employ individuals with time‑limited permission or conditions attached to their right to work in the UK Notice to Agency and Search Firm Representatives: Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you

Job Type: Full time We have an exciting opportunity for a Head of Customer Service to join our team within Vistry South London, at our Stratford office. As our Head of Customer Service, you will deliver outstanding customer service to our customers and partners, by being responsible and accountable for the strong and effective management of the Customer Services Department to achieve and maintain a 5* star service. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Company car, car allowance or travel allowance, • Salary sacrifice car scheme available to all employees, • Up to 39 days annual leave plus bank holidays, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Christmas company shutdown, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • Extensive experience working in a Customer Services/ Care department for a housebuilder or contractor, • a minimum of proven length of service experience in addition to qualification, • Detailed understanding of NHBC standards & customer handover requirements along with Partner Delivery handover processes, • Detailed understanding of HBF Survey process and 5* Status, • Experience or people management and project leading, • Experience of managing legact construction issues, • Good understanding of Microsoft Office, Excel, Outlook, • Ability to handle complaints and manage difficult situations, • Able to write accurate, concise, and grammatically correct correspondence in response to customers and client’s complaints, • Able to write accurate, concise and grammatical correspondence to Client’s and Supply Chain Partners., • Solid understanding of NHBC Standards, building regulations and legal obligations, • Engagement with Housing Associations and Warranty Providers., • Manage the preparation of Client Customer Service Welcome and Introduction Packs for issue. Ditto Sub-Contractors., • Attendance to weekly build and sales meetings, • Manage and continually monitor sub-contractor performance during warranty period and end of defects process., • Manage effectively the NHBC resolution process., • Act as a point of escalation for complex / challenging customers., • Good understanding of Development Agreement and Employers Requirements obligations, • Prompt cost recovery through contra charging, retention recovery, etc., • Facilitation of introductory meetings with partners in advance of practical completions., • Regular review and implementation of ‘out of hours’ service provider schedules including cost review and level of service provision provided., • Management of latent defects, • Manage Pre-Handover plot familiarization and functionality testing., • Understanding of Build processes, • Knowledge of Build Contracts, • Excellent planning and organisational skills, • Capable of strategic vision, • Decision making/problem solving/multi-tasking, • A polite, tactful, and assertive attitude, • Patience and calmness under pressure, • Responsible for staff performance reviews., • Excellent communications skills, • Good team working skills, • Behave in line with our values, • Capable of working under minimum supervision, • Ensure sub-contractors and directly employed technicians are attending defect in accordance with the requirements of the companies Code of Conduct., • Production of weekly and monthly reports to any given timescales., • Attend inter departmental review meetings as necessary., • NVQ levels 3 & 4 in customer services, • Be working towards or completed an ONC / HND in Construction, • Experience of Keys, • Experience of COINS, • Ensure that all reported defects are dealt with promptly, economically and to the total satisfaction of our customers and partners., • To communicate effectively with our customers and partners at all times, • Respond to customers and partners’ complaints/queries, assessing the necessary remedial works and organising the resources to deal with any reported issues., • Visit customers and partners when and where necessary in response to telephone calls, emails or letters., • Respond personally and professionally to formal complaints in line with Group Policy., • Liaise effectively with sub-contractors/suppliers and colleagues in all customer care matters., • Relay information regarding customer care issues to other departments in a timely manner., • Monitor and evaluate defects data and report to the Production, Commercial, Technical and Quality Departments as required., • Utilise customer service software and portals to ensure that defect rectification is monitored and controlled, • Prepare reports for regional and JV board meetings regarding customer service data and performance against specified criteria, • Ensure that in conjunction with the regional build department, houses are built to the highest standard and at all times meet with the company’s required standards and adopting a tenure blind approach. This may require site visits and on-site meetings., • Ensure that the Customer Services Manager carries out regular audits of work in progress and report the findings., • Ensure that the Customer Services team work closely with the Production team to deliver a product which exceeds the expectations of our customers and partners., • Monitor data on defects to ensure that negative trends and patterns are addressed, • Review data/reports generated by Keys and ensure satisfactory progression of remedial actions., • Seek urgent permanent resolution to re-occurring problems and communicate directly with Production, Technical and Commercial teams. Monitor progress against such interventions and act as appropriate to drive change, • Collect research and implement quality improvement ideas as required following trend analysis reviews., • Ensure that the customer service department operates efficiently and cost effectively., • Liaise with those responsible for financial matters and discuss the customer care budget on a regular basis., • Approve invoices and instigate contra-charges and cost recovery where applicable., • Monitor costs regularly to ensure that budgets are not exceeded., • Establish track record of exceeding targets, KPI’s, SLA’s with customer focus the core., • Represent the Customer Services team at the Monthly Regional HS&E Meeting, • Proven management and / relationship management experience at senior / strategic level role Join us in making Vistry. #LI-HA1

More2Life, part of the Key Group of companies, has been a pioneering force in the Equity Release market since its launch in 2008. Our mission is to help over 55's live their later life with freedom and peace of mind. We're committed to achieving this mission by providing innovative, customer-focused lending solutions that meet the unique needs of those aged 55 or over and their families. We are looking for a qualified Senior Solicitor to lead and develop our Group Lending Legal Team. The legal team supports the lending function of our Group providing expert property legal advice, strategic guidance, and operational support across the full end-to-end lifecycle of lifetime mortgage products. The Head of Group Lending Legal Team is a senior leadership role with primary responsibility for overseeing the property and conveyancing related legal aspects of lifetime mortgage lending within more2life, together with the provision of legal oversight on key contracts and commercial arrangements. The role plays a key strategic role in shaping lending policies, managing legal risk and providing oversight and direction on conveyancing related legal issues arising from secured lending activity. The successful candidate will act as the senior legal authority for our lending division, ensuring regulatory compliance, legal risk management, operational excellence, and high-quality technical legal support to the wider business. Main role & responsibilities: As well as leading, mentoring and developing the legal team you will play a key role in providing legal leadership across the full lifetime mortgage cycle. Working closely with Underwriting, Risk, Compliance and Operations teams, you will provide expert legal oversight and strategic support across the business. Origination & Conveyancing * Provide senior legal oversight of all legal property conveyancing related aspects of lifetime mortgage lending, * Provide expert advice on complex conveyancing matters, including leasehold, title defects, estate rent charges and non-standard property issues, ensure processes align with regulatory requirements, lender policies, and industry standards. Post Completion * Support the Servicing team on post completion activity including transfers of equity, part sale of land and service charge arrears * Instructing and managing external legal advisors on repossession litigation, providing clear advice to senior stakeholders on risk, progress and outcomes Contract Support * Drafting, reviewing and advising on a range of commercial contracts supporting the lending business, with a particular focus on supplier agreements. * Providing legal advice on contractual risk, negotiating terms and ensuring agreements align with internal policies and commercial objectives * Working with Operations and the Head of Supplier Relationships to support effective supplier onboarding and ongoing contract management Legal Risk & Governance * Identify, assess, and mitigate legal risks across the lending lifecycle. * Ensure compliance with relevant legislation, regulation, and best practice * Contribute to governance frameworks, internal policies, and audit responses. * Provide clear and pragmatic legal advice to senior stakeholders. * Advise the business on legal risk, policy changes, and legislative developments affecting conveyancing and lifetime mortgage products Stakeholder Engagement * Act as a trusted legal adviser to senior leadership and key business stakeholders. * Work collaboratively with Compliance, Risk, Operations, and Customer teams. * Represent the legal function in internal forums, projects, and change initiatives. Continuous Improvement * Drive process improvements and efficiencies within the legal function. * Embed consistent standards, strong controls, and high-quality legal outcomes. * Support transformation initiatives and growth of the lending business. Ideally, we will be looking for: * Qualified Solicitor (England & Wales) with a minimum of 7 years PQE in Residential Property gained either in house or in private practice * Experience of drafting and negotiating commercial contracts * Ability to identify and communicate legal issues to a non legal audience * Strong technical knowledge of conveyancing and mortgage-related legal work. * Experience managing or leading legal teams. * Strong commercial awareness and ability to provide pragmatic business-focused advice. * Experience within lifetime mortgages, equity release or specialist lending is desirable Most of all we look for people who display and work around the core values of our business: Ambitious - to break ground to help our customers enjoy a better retirement. While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Supportive - relationships are key to everything we do. Personal - going above and beyond to offer exceptional service. Integrity - honest, true and transparent in all of our relationships. xrnqpay Responsive - whatever the challenge we'll deliver the right result. Expert - experts in our field, our thirst for knowledge never stops

Operational Support Advisor Are you ready to play a key role in supporting Vital Energi’s exciting growth strategy? The Opportunity This role is initially a 6-month fixed-term contract but with the positive potential in line with performance and output against deliverables to move to a permanent position. We're excited to say that we're looking for a number of Operational Support Advisors to join our dynamic E&AM team at our state of‑the‑art Head Office, Blackburn. As an Operational Support Advisor, you will play a key role in ensuring the smooth and efficient running of our Operations and Maintenance (O&M) and residential business functions. You will provide high-quality support to both internal teams and external customers, delivering every interaction with professionalism, diligence and a consistently high standard of service. Tasks will include coordinating with engineers to schedule planned and reactive maintenance activities, ensuring all work is organised, prioritised, and completed efficiently and accurately for customers and clients. To supplement, you will also provide operational support to the E&AM function by assisting with data‑cleansing tasks across existing platforms and ticketing systems, responding to clients/ end users providing a positive and professional level of support to resolve/ address/ manage the service tasks promptly and efficiently. The Role Day to day you will be involved in: * Plan and coordinate daily business operations, including scheduling, logistics, and resource allocation, to support our engineers in the servicing of HIUs (Heat Interface Units) for both residential and commercial clients. * Providing excellent customer service by regularly updating clients on the status of service appointments and maintaining clear, professional communication at all times. * Respond to all incoming calls within SLA targets, ensuring every customer receives exceptional service and a positive experience. * Manage multiple Freshdesk inboxes (reactive, commissioning, and servicing), ensuring all enquiries are responded to within agreed SLA’s * Support with queries in a timely manner, ensuring appropriate collaboration with team members or other departments when required * Support the ongoing development and optimisation of business systems that underpin service delivery, with a focus on help desk platforms and maintenance management system administration. * Support the cleansing of a large backlog of customer case data ‘tickets’ * Perform precise data cleansing and data entry tasks, alongside routine system updates, to ensure information remains current and accurate. * Liaise with customers to clarify or update information as part of data quality activities * Assist with day to day administrative and operational support across the team * Provide flexible support across the team as required The Person Skills/Experience * Previous experience scheduling engineers * Successful portfolio in an administration, support or customer service role * GCSEs (or equivalent) including English and Maths * Basic IT skills, including experience with Microsoft office suite * Excellent communication skills (written and verbal). * Proactive and solution-focused approach. Competencies Customer Focus * Communicates clearly with a friendly, professional approach. Handles customer queries with confidence and is committed to creating a positive experience every time. Attention to Detail * Delivers consistently accurate work, ensuring information is handled correctly and tasks are completed to a high standard. Teamwork * Collaborates well with colleagues, contributes to shared goals and steps in to support the team whenever needed. Problem solving * Demonstrate effective problem‑solving when coordinating engineers, recognising when information or requests appear incorrect or inconsistent. The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements. Applicants must have the unrestricted and ongoing right to work in the UK for the duration of employment, without the need for sponsorship. Due to the nature of this role, we are unable to support visa sponsorship or employ individuals with time‑limited permission or conditions attached to their right to work in the UK Notice to Agency and Search Firm Representatives: Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you

Resident Services Manager Location: Northwest (travel required between Morecambe and Accrington) Reporting to: Head of Resident Services The Opportunity An established, private equity-backed residential property business operating within the Build-to-Rent sector is seeking a Resident Services Manager to join its growing Northwest team. With a substantial and expanding portfolio of single-family rental homes and a strong pipeline for future development and acquisitions, the business is entering an exciting phase of growth. This role offers the opportunity to play a key part in delivering high-quality resident experiences while supporting the mobilisation and ongoing management of new and existing communities. The Role As Resident Services Manager, you will take full ownership of a designated portfolio across the Northwest, ensuring both residents and properties are managed to the highest standards. This is a varied, hands-on role combining property management, estates oversight, and resident engagement. You will act as the on-the-ground representative, delivering an exceptional customer experience while driving operational performance and resident retention. Key Responsibilities Property & Tenancy Management Conduct in-person and virtual viewings with a strong focus on converting enquiries into lets Manage the full lettings lifecycle including tenancy agreements, deposits, check-ins and check-outs Carry out property inspections and ensure tenancy compliance Oversee inventory management and coordinate utilities and council tax updates Support rent collection and minimise arrears Drive tenancy renewals and focus on reducing resident churn Handle resident queries and resolve issues in a timely, professional manner Identify and manage anti-social behaviour, escalating where required Resident Experience & Engagement Act as the primary point of contact for residents, delivering excellent customer service Implement resident engagement strategies, including communications and community initiatives Build strong relationships with residents to enhance satisfaction and retention Liaise with local stakeholders including councils, community groups, and authorities Estates & Maintenance Management Conduct regular site inspections to ensure assets are maintained to a high standard Coordinate planned and reactive maintenance with contractors Monitor completion of works and ensure resident satisfaction Manage compliance checks and ensure all statutory obligations are met Support landscaping and environmental standards Oversee defect reporting and resolution during handovers and re-lets Mobilisation & New Schemes Support the mobilisation of new developments and refurbished homes Liaise with construction teams to ensure smooth handovers Identify and track defects, ensuring timely resolution Prepare properties for occupation, ensuring readiness for new residents About You Proven experience in residential property, lettings, or estates management Strong understanding of tenancy management processes (including check-ins/outs and inventories) Knowledge of relevant legislation and best practice (e.g. Renters' Reform) Highly organised with the ability to manage a varied workload independently Excellent communication and interpersonal skills Customer-focused with a proactive, solutions-driven approach Confident managing challenging situations and resolving disputes IT literate and comfortable using property management systems Full UK driving licence and access to a vehicle Package & Benefits Discretionary bonus of up to £4,500 per annum Car allowance of £4,000 per annum plus mileage Strong long-term career progression within a growing platform Additional Information Travel required across the Northwest portfolio (Morecambe to Accrington) Flexibility to work occasional evenings and weekends to support viewings and resident move-ins Why Apply? This is an opportunity to join a forward-thinking, growth-focused operator in the Build-to-Rent sector, where you can take real ownership of your portfolio and play a key role in shaping thriving residential communities

The role offers the chance to shape the future direction of the team while maintaining a hands-on caseload of high-quality work. Service Care Solutions is working with a long-standing and highly regarded law firm, based in. Lead and oversee a team of 10 Private Client solicitors.

The role will lead a major UK & Ireland service division, with responsibility for field service, service supervision, aftersales support, customer satisfaction, service performance, operational efficiency, and the continued development of a high-performing team. The successful candidate will be some

Head of Service – Responsive Repairs – Local Authority Client based in West of England. We are currently recruiting for a Head of Service – Responsive Repairs on behalf of a Local Authority client. The role will lead operational teams and contractors to ensure high-quality, customer-focused re

Liftec Express is seeking a Head of Service Operations to oversee its services across London and Southeast. The successful candidate will manage P&L, enhance customer satisfaction, and lead a high-performing team. Offering a competitive salary plus benefits like car allowance and pension, this is a

Service Care Solutions are recruiting on behalf of a local authority based in the Essex region who are seeking a Head of Legal Services on a permanent basis. Lead and oversee the council’s Legal Services function, ensuring the delivery of high-quality, commercially focused legal advice across a br

A leading beauty retailer based in Greater London is seeking a Head of Education & Service to oversee product training and service education. This role involves strategic leadership in training delivery, development of the Learning Management System, and collaboration across teams.

Leadership: Provide leadership, ownership, and accountability for the Technology Service Delivery & Operations team ensuring that we deliver consistently high standards of operational services and exceptional user experience across Service Desk, Infrastructure and Platform and Visitor Technology Ser

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You are comfortable discussing software products and can translate customer issues into clear, actionable insights for technical teams. You deeply understand the

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. Based in the heart of London, it is a special place defined by community and service. Deep knowledge of fundraising regulations,

Catch22 is seeking a Deputy Head of Service for their Offender Management Unit in HMP Thameside, London. This permanent role involves overseeing operational delivery, ensuring performance standards, and managing a team of coordinators. Catch22 offers a full-time position with a focus on improving li

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. You will manage relationships with service delivery partners and focus on providing safe, compliant homes. This is a permanent, full-time role wit

The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning pro

Proven strategic leadership experience within a customer solutions, sales, commercial or energy services environment, including accountability for P&L performance and evidence of delivering profitable growth. Senior customer engagement – Lead strategic customer engagement and major negotiations, r

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. The ideal candidate will have strong analytical skills and a focus on delivering excellent customer experiences. This full-time position offers a flexible

Lead, coach, and develop Team Leaders and Customer Success Executives to deliver against service and growth goals. Customer Experience & Journey Management. Customer satisfaction (CSAT, NPS).

As the Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will also work closely with other Heads of Practice and Ser

The University is looking for a Head of Service in Artificial Intelligence (AI) to spearhead building a coherent strategic cross-institutional approach. With a turnover in excess of £200 million, over 15,000 students and a total staff of approximately 2000, the University provides high quality teac

As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP stream. Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of e

The Head of Customer Resolution is a senior position responsible for leading Peabody's regional resolution services, ensuring resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Lead and develop a high performing team of Customer Success Managers who build strong, trusted partnerships with customers and consistently deliver

Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks, to build a team full of real A‑Players. Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscriptio

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. With strong understanding of digital customer journeys, segmentation, personalization techniques, omni-channel strategies, and familiarity with A/B testing methodologies. This role is based out of our Restaurant

Head of Product role at Government Digital Service (GDS). The Government Digital Service (GDS) is the digital centre of government. We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people across the UK, with hubs in Manchester, London and Bristo

Blink - Employee Experience Platform is seeking a Head of Support to lead their global support function from London. The role involves managing a high-performing, distributed team, ensuring a seamless customer experience, and building scalable support systems. Ideal candidates will have significant

Head of Operational Excellence Development. Everyone gets a paid day off annually to volunteer. We’re flexible; most roles let you mix office and home working.

Optiml Ag is seeking a Head of Delivery & Customer Success to spearhead the implementation and customer growth of its innovative Real Estate Decision Intelligence software. Desired candidates must bring over 10 years of experience in enterprise SaaS delivery, with a strong focus on collaboration and

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

A leading global insurance services provider is seeking a Head of Service Operations to lead their multi-site Client Services function in the London Market. Ideal candidates will have senior leadership experience in Insurance Client Service delivery and an engaging, data-driven leadership style.

Software of Excellence is looking for a Head of Customer Marketing to enhance growth and customer retention across the UKI and international markets. You will lead the marketing strategy to deepen customer engagement, overseeing a high-performing team and aligning cross-functional efforts. The ideal

Our client is a well-established operational services company delivering specialist pipeline engineering, gas and water network services across the UK. If you have senior operational leadership experience in utilities or infrastructure and want to take on a strategic role with real impact, this oppo

We’re partnering with a well-established and forward-thinking organisation as they continue to invest in their finance and customer operations function, with the appointment of a Head of Service Charge. This opportunity would suit a qualified finance professional with strong leadership experience,

This full-time position offers a salary of £72,252 and includes various employee benefits, like complimentary spectacles and a cycle to work scheme. Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. You will develop a customer-focused culture and manage the retail portfolio

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. Knowledge of customer service software and tools. You will be responsible for leading a team of customer operations executives, defining customer support policies

A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction. This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits.

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

WeAreTechWomen is seeking a Head of Customer Engineering to lead teams delivering cloud transformation outcomes for customers. The role emphasizes customer engagement, strategic planning, and thought leadership within the Google Cloud environment, targeting businesses and government agencies.

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

The Head of Service Configuration, Change & Transition is accountable for establishing and governing Service Management disciplines across the IT and Network technology estate to deliver a scalable, resilient, and high‑performing operational environment that underpins Hyperoptic’s customer exper