Telephone customer service jobs in CamberleyCreate job alerts

Receptionist - Camberley Package Description: Shift details; Part time 2pm-8pm week one - Tuesday & Thursday 2pm-8pm Week two Friday, Saturday & Sunday 2pm-8pm At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Camberley Heights Care Home in Surrey. If this sounds like the place for you, we'd love to hear from you! ABOUT THE ROLE Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services. Other responsibilities will include: Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly. Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager. Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have excellent communication skills both verbal and written. Be confident in using computers. Have a positive, friendly, and welcoming attitude. Have previous exposure to problem-solving and client complaints. ABOUT AVERY At Avery, we're not just one of the UK's largest providers of luxury elderly care homes - we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Receptionist - Bank - Camberley Package Description: Shift Details: 08.00-14.00 or/and 14.00-20.00 At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist - Bank at Camberley Heights Care Home in Surrey. If this sounds like the place for you, we'd love to hear from you! ABOUT THE ROLE Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as provide a range of administrative services. Other responsibilities will include: Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly. Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager. Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have excellent communication skills both verbal and written. Be confident in using computers. Have a positive, friendly, and welcoming attitude. Have previous exposure to problem-solving and client complaints. ABOUT AVERY At Avery, we're not just one of the UK's largest providers of luxury elderly care homes - we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Job Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Farnborough head office and Remote. Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. You will: • Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations., • Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use and value from our suite of products., • Be a natural problem-solver., • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries., • Provide emergency support out of hours on a rotational basis (after initial onboarding period)., • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems., • Work with connected technology providers to effectively implement integrated solutions or solve problems effecting customers., • Research and understand app log files and identify user behaviour to help diagnose an issue., • Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams., • Use software to assist you in your role, such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bug fender, as well as Microsoft suite of products. You have: • The skillset to follow up with customers and deliver timely updates on tickets and cases., • Willingness to contribute ideas, innovation and team spirit., • The ability to see challenges instead of problems., • Experience of working in a high performing busy team., • A desire to increase your technical knowledge., • A logical approach, with good judgment to ensure the appropriate customer outcome., • Initiative to resolve customer issues and provide an exceptional service., • The ability to manage a varied workload. You may have: • Experience or interest in the Care industry., • An inclination to keep up with news and developments within technology and social care., • Experience using Salesforce, Intercom and Jira., • An ambition to continuously grow and develop. Why join everyLIFE? Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions about this role, other opportunities, or working at everyLIFE, please email Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

IMU (Investigation Management Unit) Operator Permanent Full Time Warwick Grade C (£27,204.00 - 29,859.00) Those on the redeployment register will be given prior consideration. The main purpose of the role is to assess crime records and incidents to ensure the quality of recording and linking of data for crimes and incidents is maintained at all times to check against accounting rules. Main Responsibilities: • To quality assure, link, cross reference, update and process crimes and incidents in Athena in accordance with Force Policy and the National Crime Recording Standards., • To quality assure crime/incident inputs to meet the ‘Right First Time’ ethos., • To pro-actively resolve issues of systems errors upon discovery (this includes recording, linking and misidentified nominal records)., • To assess information to identify vulnerability and risk within incidents to determine requirement for officers to be deployed., • To provide administrative support including taking telephone calls and liaising with other departments/teams., • To support front line staff upon request regarding Crime/Incident Policy for recording., • To ensure Customer Service Standards are applied to the victims of crime in accordance with Victims Charter., • To mentor and support other members of the team as required., • Accurately update, retrieve and interrogate all IT systems., • Shift working including unsociable hours, weekends and public holidays., • The duties of this role will involve exposure to disturbing / unpleasant images or tasks. Knowledge: • Good data input skills and interrogation, • Competent in the use of IT, including Microsoft packages, • Proven customer service skills, • Proven ability to communicate both orally and in written form with a wide range of people, • An understanding of the principles of crime investigation, • Knowledge of National Standard of Incident Recording/National Crime Recording Standard/Home Office Counting Rules

A recruitment agency in the United Kingdom is seeking a Customer Sales Consultant to provide exceptional service in a hybrid work environment. Ideal candidates will have a strong telephone manner, experience in customer service, and the ability to work towards targets. Key responsibilities include a

Salary: £25,865 + OTE (£28,451).Need Flexibility to work 1 in 4 Weekends and 5 Evenings Per Month (11.My client who are based in Bagshot are seeking a new Customer Service Consultant to join their team.We are looking for candidates who have got a strong telephone manner and someone who enjoys work

Our client is a leading supplier of life saving medical and training equipment which they distribute across Europe. Working closely with healthcare organisations, charities and emergency services to improve access to high quality, easy to use equipment that supports the chain of survival in medical emergencies. They are currently recruiting for a Customer Support Executive to join their small support team. Location: Farnborough, Hampshire Salary: £26,000 - £28,000 (depending on experience) Hours: Monday to Friday 9am - 5pm This is a fantastic opportunity to work within a diverse role that combines administrative coordination, customer service and technical assistance, ensuring smooth day to day operations and an excellent client experience. You will be joining a well established team of four who have a true passion for the service provided and you will receive excellent training to work alongside them. Key responsibilities will be: Provide first line technical support (on company products) to customer via phone and email, working through trouble shooting questions Handling and managing support cases, ensuring timely resolution and escalation where required Organising collection and replacement of faulty products (extensive liaison between the customer and courier company) Operate and manage the telephone switchboard, directing calls efficiently Set up and maintain new customer and lead records within internal system Work closely with the sales team to provide comprehensive administrative and operational support Prepare and manage proformas and customer quotes accurately and in a timely manner Our ideal applicant will have/be; Previous experience within a customer service, sales administration or technical support type role Strong organisational and multitasking skills Excellent communication skills, both written and verbal High attention to detail and accuracy Customer focused Ability to work collaboratively with cross functional teams Team player and able to work well with others eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the "apply now" button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details please contact us via (url removed)

Company Description BJF Group is a leading multi-discipline Main Contractor based across the UK, specialising in delivering high-quality construction projects across various sectors - priding ourselves on our reputation for excellence and attention to detail. Across the public and private sectors, our teams deliver with care, consistency and accountability. We bring specialist knowledge, a flexible mindset, and a commitment to doing things properly, even in the most complex or sensitive environments. As we continue to grow, we are seeking a proactive and driven Project Manager to join our Project Services division to deliver projects to completion - ensuring they are on time, on budget and to the satisfaction of all parties, exceeding expectations wherever possible. We pride ourselves on nurturing talent and fostering an environment where everyone has the opportunity to thrive - if you have ambitions to play a key part in driving our business forwards, then we want you to join us at an exciting time of development and growth to realise your full potential. Position Support the delivery teams to ensure the team achieve contractual KPI's Update work orders with all necessary compliance certificates and associated documents onto the clients CAFM and local folders Ensure all telephone calls are answered and dealt with in an efficient and competent manner, according to the SLA (Service Level Agreement) for the Contract(s) Provide a Client Focus to communicate all queries, updates and expectations around KPI's and contractual agreements Liaise with Supervisors on outstanding work Promote personal and wider Health & Safety on site and amongst the team Requirements Previous experience in an office environment and communicating over the phone IT literate with experience on Microsoft packages such as Excel and Word Positive approach, resilient, determined and goal oriented. Ability to communicate efficiently, reflecting high standards of integrity, quality, customer service and health and safety Results/ task orientated, attention to detail and accuracy Commitment to continuous improvement Other information Competitive Salary Annual Leave Entitlement: 33 days per annum (inclusive of bank holidays) Group Pension Scheme: Provided by Royal London to save for your future. Free Eyesight test: Specsavers Company Funded Health Cash Plan: helping you spread the cost of essential healthcare like, trips to the dentist. Remote GP Access: speedy access to a GP by telephone or online plus electronic prescriptions 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Discounted Gym Membership at more than 3,000 gyms across the UK. Free Eyesight test: Specsavers Better BJF Initiative: wellbeing and mental health champions readily available at work. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. At BJF we look for people who seek: A career that will challenge and motivate A flexible, supportive, and caring environment The opportunity to progress, make key decisions and own their future A high level of variety in day-to-day work life TEAMS Values by BJF Group Trusted Open, honest and transparent Excellent The best in everything we do Agile At the forefront of change Motivated Driven to continuously improve together Safe Supportive of everyone’s wellbeing . We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical beliefs; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. Awarded Silver Armed Forces Covenant Employer Recognition Scheme (2022) Awarded ‘Management Team of the Year’ at the Surrey Kent Sussex (SKS(Apply online only) Awards (2022) Finalists of the Southeast Construction Awards in the Best Construction Project and Best Construction Contractor categories. (2021)

Position: Warehouse and Purchase Administrator Salary: Competitive salary dependant on experience, plus benefits and opportunities, overtime paid x1.5 Hours: Monday to Thursday 6.30am till 15.15pm and Friday 6am till 1pm Location: Commutable from Camberley, Bracknell, Farnborough, Farnham, Guildford, Aldershot and surrounding areas Company: A very modern, well established and growing manufacturing company who specialize in the Aerospace and Defence Industry are on the lookout for a Warehouse and Purchase Administrator to support the Purchasing Manager and company in the purchase process; tracking metrics to reduce expenses, negotiating deals, and managing suppliers. For the Warehouse duties, this is a hands on role, taking the responsibility of the Goods-in, Goods-out, Stock and General Warehouse duties. Working in a small team, you will be covering a range of work and duties with a strong focus on booking materials and stock in on the system and moving it around and to Production. The role primarily will be data administration, raising purchase orders and liaising with suppliers, collaborate with relevant managers and directors in the company. This role is an exciting role for someone seeking a career; to put roots down, learn, develop and build their future. If you are looking for a company and role that provides support, development and challenges, don't delay and apply now! Responsibilities: • Systems maintenance and reporting., • Raise and process purchase orders for suppliers (suppliers & sub-contractors)., • Builds and maintains relationships with suppliers either. Securing good procurement deals., • Coordinate with manager to monitor inventory and determine supply needs., • Ensuring stock accuracy on ERP, involvement in stock cycle counts., • Help prepare weekly / monthly statistics and reporting., • Coordinates with fellow team members, managers, and directors., • Adhere to the company’s health and safety requirements and complete training as required., • Assist in other duties as requested. Requirements: You may have experience as an administrator or assistant within purchasing, warehouse or procurement or something similar would be an advantage. • Good IT skills, Microsoft Office and Excel., • Be organised and able to gather information from key sources to assist with problem solving., • Hardworking, positive and a flexible attitude to work., • Be able to work effectively and efficiently to meet target deadlines., • Good verbal and written communication skills, good Maths and English skills., • Great customer service, confident telephone skills., • Warehouse experience., • Movement of stock and goods received, • Forklift experience is preferred, but not essential as training will be give given., • Physically fit, manual handling of materials., • Full UK Driving license., • Can work independently within a fast-paced environment. Additional benefits: • Pension scheme., • Discretionary bonus scheme., • Holiday: 33 days/year including bank holidays., • Life assurance (3x basic annual salary)., • Enhanced maternity/paternity pay (subject to eligibility)., • Cycle-to-work scheme. If this role sounds of interest, please apply now and send your most up to date CV to Vicky at TechNichols Resourcing to be considered. Or call TechNichols Resourcing and speak with Vicky for further information. We will endeavour to get back to all applicants but if you have not heard back within 5 working days unfortunately your application has been unsuccessful

Complaints Handler Location: Bracknell This is a temporary role for 12 weeks, with potential to remain further - but not guaranteed. Salary: £32,715 P/A (£15.50 - £17 P/H) Hours of work: 37 hours per week – 8.30AM to 5PM Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Bracknell. Our client is looking to recruit Complaints Handler/Customer Relations Officers to join their busy team. As a Complaints Handler/Customer Relations Officer you will be responsible for: Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with Respond and resolve customer complaints and escalations. Liaise with internal departments and third parties to manage the enquiry with professionalism. To provide a solution to customers within satisfactory timescales Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint. Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one. To respond to customers’ needs in person and via email. The Ideal Complaints Handler will have/be: Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed challenging situations. Excellent English skills with strong letter writing skills. Confident, and if necessary, authoritative on the phone. Strong interpersonal and influencing skills. Ability to prioritise workload. Work independently as well as part of a team. Strong customer service and telephone skills. Good negotiating skills. To be considered please submit your CV asap

Position Overview To provide a comprehensive and efficient administrative service to the Food & Beverage team To manage the office environment providing an exceptional guest and colleague experience, by maintaining office essentials, coordinating administrative duties and anticipating customer needs in a professional manner ensuring a seamless service experience What you'll get: Competitive salary plus excellent Service charge Complimentary nights with breakfast within Dorchester Collection 50% F&B discount at selected restaurants at The Dorchester and Coworth Park Very generous Employee Introductory Scheme offered Team members' awards and incentives schemes Contributory pension scheme entitlement from date of commencement Life assurance cover for all team members Uniform laundered complimentary Complimentary meals whilst on duty at our team members' restaurants Complimentary Internet at allocated computers in team areas Cycle to work scheme Occupational Health, including subsidized massage treatments and health clinics Complimentary Eye Test for VDU users What you'll do: F&BAdministration Typing and sending all F&B departments related correspondence, menus etc. including those relating to some restaurant enquiries and confirmations Compose letters on behalf of the F&B team in line with Coworth Park standards Type special menus for groups, promotions etc. and other menus as required Operate and manage the computer system according to office procedures, filing documents in a logical and easily accessible system Maintain an up to date filing system and accurate trace system Manage office supplies and hotel collateral, ensuring enough stationery is available and stocked Sort, date stamp, distribute and collate post for F&B team and frank all outgoing mail Answer the telephone within three rings in a friendly, courteous and efficient manner, providing accurate information to the caller Meet and greet visitors, create a warm welcome, conduct show rounds and deal with all enquiries professionally Assist in research for promotions, projects and competitors analysis etc. Attend meetings and take minutes as required. Ensure office, kitchen and reception areas are kept tidy and clean at all times Receive and coordinate pick up of deliveries Coordinate meeting room diary and ensure meeting room is set up accordingly Restaurant Reservations Take reservations and accurately record any special requirements, payment and contact details Confirm reservations both verbally and in writing ensuring special requirements are referred to Respond to all external and internal F&B enquiries (via email or website) within 24 hours Ensure timely and efficient internal communication on all details to a reservation e.g. menu and wine choice, final number of guests, menu/place card requirements etc. to relevant departments Health & Safety Comply with all statutory and company health and safety, fire, bomb and security regulations Ensure job required certificates are kept up to date Flexibility Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required You may on occasion be required to adjust your hours of work to cover the business needs What you'll bring: Hospitality background Previous experience within an operational role Strong administration skills with office management experience Proficient in MS Office Previous experience in Opera and Delphi Knowledge of food & beverage Excellent written and spoken English Good organisational skills Can work to deadlines within a pressurised environment Takes initiative Immaculate presentation Ability to prioritise work load Team player Experience of taking minutes at meetings Self-starter We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at TPBN1_UKCT

Job Title: Logistics Coordinator Location: Bracknell Salary: Competitive Job Type: Permanent, Full time, Office Based (Monday - Friday) About BSRIA: BSRIA is a science-driven, independent organisation providing practical guidance and commercial solutions for the built environment. With 70 years of expertise, BSRIA delivers impactful insights through market intelligence, consultancy, testing, compliance, research, training, and instrumentation. About the role: As a Logistics Coordinator, you will be responsible for ensuring efficient daily operations, supporting business logistical processes, building and maintaining strong client relationships and improving organisational effectiveness. This role includes coordinating cross-functional activities, administrative tasks, streamlining and documenting workflows, and providing operational support across BSRIA. Key Duties and Responsibilities: Operational Excellence & Efficiency: - Assisting the implementation and delivery of operational policies and procedures. - Support BSRIA with process optimisation and project coordination to ensure smooth operations. - Coordinate with colleagues to ensure correct interpretation of customer requirements and subsequent delivery thereof. - Facilitate stakeholder feedback. -Ensure corporate platforms such as the CRM are utilised in accordance with company policy. - Identify process challenges and propose streamlined alternatives. - Assist in implementing new business tools, software, and automation. - Support the execution of strategic initiatives and business plans. Administrative & Logistics Management: - Plan and coordinate the transportation of goods, ensuring timely deliveries. -Lead the preparation and checking of items for dispatch/ receipt. - Coordinate scheduling, correspondence, shipping and customs documentation. - Coordinate inventory, procurement, and supplier relationships. - Maintain databases, records, and reports for business operations. - Complete project documentation including use of customer platforms. - Resolve any logistics related issues, such as damaged goods or delivery discrepancies. Financial Performance & Management: - Assist with providing team financial status, including financial forecasts against budget. - Act as a link with Finance to ensure accurate financial reporting and escalate deviations as necessary. Communication & Stakeholder Management: - Analyse logistics data and generate reports as requested by the Management team. - Collaborate with stakeholders to schedule shipments. Quality: - Adhere to corporate and quality policies and where new or modified versions are required, engage with stakeholders to ensure alignment across the organisation. - Maintain compliance with ISO/IEC 17025, ISO 9001 and other corporate policies. - Maintain detailed records of activities and ensure documentation is accurate and complete. - Ensure compliance with local, national and international transportation regulations. - Any other duties commensurate with the role About you: Skills and Knowledge: - Strong team player - Good IT skills - Microsoft Office - Ability to prioritise and multi-task and work in a fast-paced environment - Confident, accurate, analytical, and commercially aware - Confident telephone skills and manner - Good presentation and strong customer service skills Qualifications & Experience: - Minimum of 2 years of experience in administrative or logistics role. What can BSRIA offer you: - Workplace Pension Scheme - Life Assurance - 4 times annual gross reference salary - (email address removed) - Online GP Support Services - 26 Annual Holidays (pro-rata) and additional Bank Holidays - Eye tests - Electrical Vehicle Charging point in the car park - Employee well-being: Employee Assistance Programme (24/7 confidential service) Unfortunately, we are unable to offer visa sponsorship for this position. Applicants must already have the necessary right to work in the UK. Candidates with the experience or relevant job titles of: Import Coordinator, Logistics Coordinator, Logistics Supervisor, Stock Control Coordinator, Supply Chain Administrator, Logistics Admin, Office Administrator may also be considered for this role

Service Desk Analyst (Customer Service Helpdesk) Location: Farnborough Business Park (Office based role) Working pattern: 4 days on / 4 days off shift pattern (Rotating shifts, 7am-7pm / 7pm-7am) Job type: Full time, Permanent Competitive starting salary - Uncapped overtime options - 20% salary uplift for shift work - Full training and development included - 25 days annual leave Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent / Helpdesk Operator) to join our growing Customer Service team at our new office in Farnborough . We have numerous prestigious managed service contracts that we are currently delivering on and we have an increasing order book. We are in a great place to expand our team to support the growth we are experiencing. Plenty of at-the-desk training is provided and career development is on offer! THIS IS A SHIFT BASED ROLE: 4 days on / 4 days off shift pattern role , where the successful Service Desk Analyst will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am every shift (breaks are included). This role will see you work out of our modern office based in Farnborough. Service Desk Analyst - What you'll do: Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and our external customers over a wide range of platforms - telephone, email, B2B and customer portals Collect data and log incidents, requests and queries via a dedicated online customer portal Ensure that excellent customer service is provided to the customer consistently Follow up actions in a timely manner and provide regular customer updates to meet promises made Attend team training sessions when required Order and arrange spare parts for various IT related incidents or requests via an internal logistics application process Coordinate / arrange and schedule Engineers or Field Engineering resources to customer sites Maintain rapport with our customers by displaying a detailed understanding of their support requirements and understanding of the contracts Maintain high levels of incident ownership throughout the Incident Lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely resolutions Achieve or exceed customer specific Service Level Agreements (SLA's) Understand and proactively operate the 'Escalations Procedure' Meet the Service Desk Key Performance Indicators (KPI's) as set by the Service Centre Manager Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Helpdesk Agent / Helpdesk Operator) is passionate about customer service and communication, by acting as the first point of contact for any IT-related issues, requests, and incidents that come in from our customers. This role focuses on customer support, and is NOT a technical troubleshooting / fixing / 1st Line IT related role. Although a specific Service Desk Analyst job history or experience is not essential, we would welcome and strongly consider experience from retail, customer service, coordinator / coordinating, or administration environments. On-the-job training will be provided so you must be willing and flexible. Proficiency in using Microsoft Office programs, like Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams, is required. If you're eager to start and develop a career in an entry-level role such as a Service Desk Analyst, this could be the perfect start for you. Service Desk Analyst - Key requirements: Administration, Coordinating / Coordinator, Retail or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre , retail, public sector etc.) Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Call handling / telephone-based customer service / customer assistant experience is welcomed Successful experience of working in a team and working on your own ITIL Aware (Desirable but not essential) Commutable to the Farnborough office daily Full UK driving license - highly desirable Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. Other additional benefits with this role: Continuous training and development Company matched pension scheme Access to the Flexible Benefits portal A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 2,500 brilliant, dedicated people committed to getting the job done well. We're guided by our Core values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused TPBN1_UKTJ

Warm, approachable, and customer‑focused.

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start

Earn up to £700 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Has an overall passion for customer service. As a Receptionist , you will welcome our members and provid e a premium experience by managing their queries and bookings both f ace to face and by telephone, all whilst k eeping the reception area clean, tidy, and presented to brand standards.

Employee of the Month' rewards and Long Service Awards'.

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

Employee of the Month' rewards and Long Service Awards'.

What you will be doingYou will have a key role ensuring we deliver an excellent service to our customers, creating an inviting and pleasant environment. The role of Relief Kitchen Assistant will involve the delivery of Hospitality Services within our Campus, Care Homes, and Community Centres to exce

The role of Care Assistant will involve the delivery of Care Services within our Care Homes to excellent standards.

A Full clean driving license with D1 category is essential for this roleWhat you will be doing: Providing safe and effective driving and transport services for older people and people living with dementia Ensuring vehicles are maintained to a proper standard of road worthiness and cleanliness and co

Employee of the Month' rewards and Long Service Awards'.

The role of Care Assistant will involve the delivery of Care Services within our Care Homes to excellent standards.

Employee of the Month' rewards and Long Service Awards'.

The role of Care Assistant will involve the delivery of Care Services within our Care Homes to excellent standards.

What you will be doingYou will have a key role ensuring we deliver an excellent service to our customers, creating an inviting and pleasant environment. The role of Kitchen Assistant will involve the delivery of Hospitality Services within our Campus, Care Homes, and Community Centres to excellent s

As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a Bank Housekeeping Assistant is so important.The variety of

What you will be doingYou will have a key role ensuring we deliver an excellent service to our customers, creating an inviting and pleasant environment. The role of Kitchen Assistant will involve the delivery of Hospitality Services within our Campus, Care Homes, and Community Centres to excellent s

Employee of the Month' rewards and Long Service Awards'.

Please note: We do not offer visa sponsorship for this role.Applicants must have the legal right to work in the UK.Are you passionate about making a positive difference in the lives of older people? Do you have a caring nature and enjoy working as part of a supportive team? If so, we would welcome y

Employee of the Month' rewards and Long Service Awards'.

Please note: We do not offer visa sponsorship for this role.Applicants must have the legal right to work in the UK.Are you passionate about making a positive difference in the lives of older people? Do you have a caring nature and enjoy working as part of a supportive team? If so, we would welcome y

Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET). Why not use your skills to make a difference and join our Home Tech Team in Newca

Living Wage Employer) Location: Capgemini, Inverness or Nairn Hours: Saturday and Sunday, between 7am and 6pm (minimum 14 hours)Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first po

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.The RoleHelping residents to remain as active and independent as possibleSupport residents with p

We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop.

NEW STARTER BONUSLet your brilliance shine with Sussex Housing & Care.If youre looking for job satisfaction, to be part of a friendly and supportive teamat Woodlands Care Home in Crowborough, and to brighten peoples lives, look no further, though please note the due to the responsibilities of the ro

Teaching Assistants Kettering Schools (Long & Short Term Roles)Company: Synergy EducationLocation: Kettering, UKSalary: Competitive (based on experience)Job Type: Temporary & Permanent opportunitiesAre you passionate about making a difference in childrens lives? Synergy Education is looking for ent

Position:GermanSpeakingCustomerServiceAdvisorWorkinghours:MondayFriday08:00am5pmLocation:EdinburghSalary:£24,800+£1,000Whowearelookingfor.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Position:Dutch Speaking Customer Service AdvisorOperating hours:Monday Friday 8am 5pmLocation:Fountainbridge, EdinburghSalary:£26,800Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:33 days annual leaveWorkplace health cas