Trabajos telephone customer service en BristolCrear alertas

Role: Legal Advisor \n Location: Bristol \n Salary: Up to £28,000 per annum plus benefits \n Full Time Permanent - 35 hours per week \n Mon-Fri 0800-2000, No weekends or Bank Holidays \n CCA Recruitment Group are delighted to be partnered with a market leading brand who are recruiting for multiple Legal Advisor roles, to be based at their state-of-the-art offices in Bristol. \n This operation provides legal advice and legal expenses insurance services to millions of high-profile corporate customers. This is an inbound operation providing support and advice on a range of matter including employment issues, consumer rights, property disputes and personal injury. \n Must have undergrad or postgrad qualifications in Law. \n The Legal Advisor role… \n · Driving for positive resolutions over the phone with customers, including policy application and guidance on all products. \n · Providing high quality legal advice on a range of legal matters, predominantly through the telephone legal advice line. \n · Working within agreed service levels and quality standards. \n · Liaising with internal and external stakeholders to ensure customer satisfaction. \n · Keeping up to date with relevant legislation and case law. \n The Person… \n · Minimum qualification of LLB (or equivalent) \n · Excellent communication skills (both verbal and written) \n · A customer-focused approach \n · The ability to work independently and as part of a team \n This is a fantastic opportunity for a Legal Advisor to further their career and develop within a company that will support your goals and career ambitions. \n Please apply for the Legal Advisor today with your CV for further consideration. \n Disclaimer \n CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. \n This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Job Title: Customer Service OfficerType: Temporary ContractLocation: BristolSalary: £30,015 per annum equivalentHours: Full Time (4 days office, 1 day working from home) BRC are working closely with a leading housing organisation to recruit a Customer Service Officer on a temporary basis. This is an excellent opportunity for an experienced customer service professional to join a busy housing team as the first point of contact for residents. You will deliver a high-quality, end-to-end customer service, handling a wide range of housing-related enquiries and working closely with internal teams to ensure customers receive timely and effective resolutions. The role follows a hybrid working pattern of four days in the office and one day working from home.Duties:\n\n • Act as the first point of contact for customers via telephone, email, social media, web enquiries and face-to-face.\n, • Deliver a one-stop customer service, resolving enquiries wherever possible.\n, • Handle a variety of housing-related enquiries, including repairs, tenancy, rent and estate management.\n, • Raise and diagnose repair requests, ensuring the correct priority and instructions are issued.\n, • Liaise with contractors and internal teams to resolve customer queries efficiently.\n, • Handle challenging and sensitive conversations with empathy and professionalism.\n, • Escalate safeguarding concerns where appropriate.\n, • Maintain accurate customer records and update internal systems.\n, • Work towards individual and team performance targets while delivering an exceptional customer experience.\nRequirements:\n\n, • Previous experience in a customer service or contact centre environment.\n, • Excellent communication and interpersonal skills.\n, • Strong administration and IT skills.\n, • Experience using CRM systems, with Salesforce experience highly desirable.\n, • Ability to remain calm and professional when dealing with difficult situations.\n, • Experience maintaining accurate records and handling confidential information.\n, • Social housing experience is desirable but not essential.\n For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

The Job: \n On behalf of our client, we are seeking a Temporary Workplace Administrator. This is a temporary role for 12 months and you’ll be delivering essential office support and facilities assistance. You will provide comprehensive workplace support across day-to-day operations, helping to ensure the office runs smoothly and remains well presented. \n The role includes handling employee queries via email, Teams and telephone, maintaining clean and well-stocked workspaces, managing post and deliveries, and supporting reprographics and archive services. \n Responsibilities will include \n\n • Respond to employee workplace queries via email, Teams and telephone.\n, • Keep office areas clean, tidy, well-stocked and presentable.\n, • Replenish stationery, printer paper and consumables such as toner cartridges.\n, • Assist with meeting room and office set-up requirements.\n, • Support office moves and general workplace activities as required.\n, • Carry out filing, scanning, photocopying and other administrative tasks.\n, • Manage incoming and outgoing post, DX and courier deliveries, including special or tracked items.\n, • Provide reprographics support including printing, scanning, binding and laminating.\n, • Maintain archive systems, ensuring accurate storage, retrieval and record-keeping.\n\n \n The Person: \n The ideal candidate is proactive, detail-oriented and delivers excellent customer service with a professional and friendly approach. \n\n • Previous administration, facilities or office support experience is desirable.\n, • Strong customer service skills with a professional and friendly approach.\n, • Excellent organisational and prioritisation abilities.\n, • Proficiency in Microsoft Outlook, Word and Excel.\n, • Ability to undertake light manual handling duties and maintain confidentiality.\n\n \n The Hours: \n Monday to Friday 9am – 5pm (35 hours) \n \n The Location: \n Central Bristol, no car parking (100% office based) \n \n The Salary: \n £24,900 \n \n The Dates: \n This is to start on in a couple of week for 12 months

Recruitment Resourcer - Graduate or Junior \n Bristol \n £25,500 to £28,000 + Commission (OTE 50k) + Training + Progression + Benefits Package \n \n Are you a graduate or have proven telephone customer service experience? Do you consider yourself to be a good judge of character? Would an uncapped commission package motivate you? \n \n We at Elix Sourcing Solutions are looking for our next Recruitment Resourcer; a role where you will exclusively deal with candidates by finding, interviewing, assessing and matching candidates with roles given to you by account managers. \n \n Elix are a leading Recruitment Consultancy covering the UK, European and US Engineering, Manufacturing and Energy markets. The desk in question will be covering the UK market. \n \n What will the job look like on a day to day basis? \n \n You will be given vacancies by account managers to work and will cover a variety of roles and will be given training, development and support to ensure you are knowledgeable and comfortable with the roles you are being asked to find candidates for. Some of the candidates will come via job applications coming to your email inbox and some you will need to use LinkedIn and CV Databases in order to find candidates. \n \n This is a Monday to Friday, office based role working as part of a team of late twenties and 30's aged staff. \n \n What's it like working at Elix? \n \n We are a consultancy with recruiters who are mostly 2 jobbers, who are experienced staff who like a collaborative environment. We're more a culture of people who's goals are about buying property, investing in assets and who like having the money to travel the world whilst enjoying working around a good bunch of people who support you. \n \n It's also a key point of our culture to reward and recognise great performances so think incentive trips, restaurant meals, prizes and social events. \n \n What happens if you're interested? \n \n Firstly, click apply. Then we'll review your CV and potentially give you a call to have an informal and confidential conversation. We're open so as much as we'll want to know about you, you will likely have questions for us too. If both parties like what they hear we'll invite you down to meet in person, do a more formal interview and from there it could be an offer. \n \n INDHP

The Role \n On behalf of our client, we are seeking a Temporary Customer Contact Agent for a 4-week fixed-term contract (with potential extension). This role supports customers who are behind on mortgage payments and facing repossession. You will investigate arrears, provide empathetic guidance, and help customers understand their financial responsibilities. The role reports to a Team Manager and is supported by a Team Coach. It is a full-time, office-based position in Bristol. \n Responsibilities will include \n • Handle customer contact professionally and sensitively by telephone. \n • Support customers who are behind on mortgage payments. \n • Investigate arrears and review relevant account information. \n • Provide clear guidance to help customers understand their financial responsibilities. \n • Build rapport with customers in difficult or emotive situations. \n • Work closely with the Team Manager and Team Coach to meet service expectations. \n • Maintain accurate records of customer conversations and actions. \n • Contribute to the efficient delivery of a short-term client support assignment. \n \n The Person \n The ideal candidate is an empathetic communicator with strong telephone skills and experience in a credit control, customer service, or account management environment. You will be confident handling sensitive conversations and able to support customers in a calm, professional manner. Ideally you will have experience of working in a financial or professional services environment. \n • Effective telephone communication with empathy and tact. \n • Proven ability to build rapport and guide customers towards solutions. \n • Strong listening skills and the ability to handle emotive conversations. \n • Organised, reliable, and able to work effectively in a fast-paced setting. \n \n The Hours: \n Monday to Friday 9am – 5pm (35 hours) \n \n The Location: \n Central Bristol, no car parking (100% office based) \n \n The Salary: \n £14 per hour \n \n The Dates: \n This is to start on in a couple of week for 4 weeks with a potential extension.

Job IntroductionWe are currently recruiting for a Car Sales Executive to join our LexusDealership in Bristol.The working hours are 8:30am to 6pm, Monday to Saturday with a day off in the week as well as working 10am to 5pm on Sundays on a rota basis.Benefits include use of a company car and an OTE of £55,000.Role and ResponsibilitiesAs a Sales Executive with Listers youll make sure that every customer feels unique by understanding exactly where and how our vehicles fit into their life. Its all about matching the person to the right car and ensuring they have the features and add-ons to suit.From financing to contracts, youll aim for total customer satisfaction right through the process.You will build trust, communicate effectively and exceed our customer's expectations through qualification and creating an effective first impression.Maximising opportunities through prospecting, following-up calls, in-bound telephone enquiries, walk in prospects and internet enquiries.Maximising profit by achieving the monthly KPI's for unit sales, profit per unit, finance penetration and add-on products.Adhering to the Company's FCA and data protection obligations by accurately collecting all customer contact and vehicle data, in order to maximise the quality and content of the customer database.About youThis may suit someone who has previously worked as a car sales executive, retail manager or sales manager.Ultimately you will be able to demonstrate an ability and record of achieving and exceeding targets.The ability to quickly establish and build rapport with our customers.Hold the potential to forge a successful career in the industry.You will hold a valid UK drivers licence.Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.What we offer33 days holiday including bank holidaysCompany PensionWellness ProgrammeSick PayGroup life insuranceStaff discount on car servicingListers Benefits discounts on retailers, restaurants, cinemas & holidaysLong service and loyalty incentivesStaff referral schemeIn-house, manufacturer & professional qualificationsCompany EventsWhy Listers?Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.TPBN1_UKTJ

WH Bence have an exciting opportunity for a Service Engineer to join their team. \n \n Location: Yate, Bristol, BS37 5NG (Nationwide) \n Salary: £40,560 per annum with OTE £45,000 per annum* (dependent on qualifications and experience) \n Job Type: Full – time, Permanent, core hours working 08:00 to 16:30 (flexibility required) \n \n About Us: \n \n WH Bence has been in business for over 30 years as specialist coachbuilders. Contracts include the manufacture and conversion of vehicles for the emergency services, command & control vehicles, hospitality trailers, racing trailers and mobile medical units. Bence also provides full after sales back-up and servicing throughout the UK and Ireland. \n \n Service Engineer – This Role: \n \n We are seeking an experienced Service Engineer with a maintenance and repair background to join our expanding field service team. \n \n This is a varied and interesting role that would suit someone with a mechanical background, an eye for detail and general maintenance skills. \n \n Due to expansion, specialist coachbuilder WH Bence requires an experienced engineer to join the team. The successful candidate will work at our service premises in Yate, near Bristol, but will also be required to work on our specialist vehicle contracts throughout the UK and Ireland. \n \n A service van and company mobile will also be provided as Bence service engineers share a standby call out on rota which involved working overtime, which increased earnings. As this is a mobile role you will be required to stay away from home, occasionally. \n \n You will join the current team to provide after-sales support and fulfil long term contracts for preventative maintenance, for which training will be provided. After training you will be expected to be able to problem solve whilst on a client’s site with telephone support from the Bence Service Manager. \n \n Service Engineer – Key Responsibilities: \n \n • Carry out mobile servicing, diagnostics, and repair \n • Perform breakdown assistance \n • Complete service reports and maintain accurate records \n • Provide exceptional customer service on-site \n \n Service Engineer – You: \n \n • Must hold a full Category B driving licence to apply for this role \n • A sound knowledge of servicing and maintaining trailers and vehicles is required \n • Experience in auto vehicle electrics and hydraulics will be advantageous though not essential \n \n Service Engineer – Benefits: \n \n • Competitive salary \n • Call out payment \n • Paid overtime available \n • Pension contributions \n • Company van \n • Company mobile phone \n • Training programmes available \n \n To submit your application for this exciting Service Engineer opportunity, please click ‘Apply’ now!

AR895 – Project CoordinatorLocation: YateSalary: £28,000 - £34,000Overview:First Military Recruitment are currently supporting a client in the search for a Repairs & Installations Coordinator.The successful candidate will be responsible for coordinating all quoted repair and installation works from receipt of order through to completion. You will ensure labour, materials, plant and resources are organised efficiently while providing excellent customer service throughout the project lifecycle, including after-sales support and warranty coordination.Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.Duties and Responsibilities: \n\n • Coordinate all quoted repair and installation works from order receipt through to successful completion.\n, • Order and manage all required parts, materials and plant for each project.\n, • Request labour from the Service Planner, providing accurate job information to enable efficient scheduling.\n, • Liaise with suppliers to ensure materials and equipment are available and delivered on time.\n, • Coordinate site activities with customers, engineers and internal departments.\n, • Arrange plant and equipment requirements where necessary.\n, • Monitor the progress of works, ensuring projects are completed on time and to the required quality standards.\n, • Maintain accurate job records, documentation and CRM updates throughout the project lifecycle.\n, • Work closely with Operations and Planning teams to ensure the smooth delivery of quoted works.\n, • Provide after-sales support, managing warranty claims and resolving post-completion queries.\n, • Keep customers informed with regular updates on project progress and delivery timescales.\n, • Support incoming customer enquiries and provide assistance where required.\n, • Take ownership of repair and installation projects from initial order through to completion.\n\n Skills and Qualifications: \n\n • Previous experience in a coordination, scheduling or administrative role, ideally within a service, engineering or operational environment.\n, • Strong organisational skills with the ability to manage multiple projects simultaneously.\n, • Excellent attention to detail and commitment to delivering high-quality work.\n, • Strong communication skills with a professional telephone manner.\n, • Ability to build effective working relationships with customers, suppliers and colleagues.\n, • Good numeracy skills with the ability to understand labour, material and plant requirements.\n, • Competent in Microsoft Office and experienced using CRM or job management systems.\n, • Proactive, organised and able to work effectively under pressure.\n, • Reliable with the ability to take ownership of tasks through to completion.\n, • Experience within construction, engineering or service delivery environments is advantageous.\n, • Knowledge of coordinating labour, site-based works or warranty processes would be beneficial.\n\n Location: YateSalary: £28,000 - £34,000

Customer Service Administrator \n Location: AvonmouthSalary: £28,000 - £32,000 DOE + BenefitsHours: Monday to Friday, 8:15am - 5:00pm (1-hour paid lunch break)Holiday: 25 days annual leave plus Bank HolidaysJob Type: Full-Time, Permanent \n The Opportunity \n We are currently seeking a proactive and organised Customer Service Administrator to join our busy transport and logistics operation in Avonmouth. \n This is an excellent opportunity for an individual who thrives in a fast-paced environment and enjoys providing outstanding customer service. Working within a supportive office-based team, you will play a key role in ensuring customer enquiries are managed efficiently and freight movements are coordinated effectively. \n Key Responsibilities \n\n • Support the Customer Service Manager with daily administrative duties\n, • Monitor and respond to customer emails in a timely manner\n, • Handle customer enquiries, bookings, quotations and service-related queries\n, • Liaise closely with the transport and operations teams to support customer requirements\n, • Maintain high levels of customer service and customer satisfaction\n, • Monitor outbound deliveries and provide updates to customers when required\n, • Accurately enter and update booking information using internal systems\n, • Maintain customer records and online portals\n, • Manage inbound telephone enquiries relating to deliveries and general customer requests\n\n About You \n\n • Previous experience within a customer service or administration role\n, • Logistics or transport experience would be advantageous but is not essential\n, • Excellent verbal and written communication skills\n, • Strong organisational and multitasking abilities\n, • High attention to detail and accuracy\n, • Confident using IT systems and learning new software\n, • Positive, proactive and team-focused approach\n\n Benefits \n\n • Supportive and friendly working environment\n, • Full training and ongoing development opportunities\n, • Private medical scheme\n, • Bonus opportunities\n, • Long-term career progression opportunities\n, • 25 days annual leave plus Bank Holidays\n

Store Manager – BRISTOL CRIBBS CAUSEWAYPermanent | Full Time£33,000 p.a + fantastic benefits, including 50% staff discount and a day off to celebrate your birthday!Lead with confidence. Empower your team. Own your store.We're looking for a Retail Store Manager who thrives on developing teams, delivering exceptional customer experience and driving commercial success.This is your chance to shape the future of our Cribbs Causeway store. Where every day brings the opportunity to inspire others, lead with authenticity and make a real impact.As our Store Manager you will…Lead, inspire and develop a high-performing teamCreate an inclusive, confidence-boosting customer experienceOwn your store's commercial performance and KPIsMaintain excellent operational and visual standardsCoach your team with honesty, support and a growth mindsetBuild a culture where everyone feels respected, valued and empoweredChampion our Ann Summers brand and values every dayYou'll be great if you…Have leadership experience in fast-paced Retail, Hospitality or Leisure environment.Are confident, self-motivated and passionate about peopleLove delivering exceptional service and boosting customer confidenceAre commercially sharp, KPI-focused and proactiveCommunicate clearly and lead by exampleThrive in an inclusive culture built on empowerment and authenticityFeel connected to the brand and our valuesA bit about Ann Summers…You might know us for our iconic lingerie or the invention of the Rampant Rabbit—but we're so much more!We're a brand that EMPOWERS, loves to PUSH BOUNDARIES, thrives on MAKING IT HAPPEN, and is ALWAYS INCLUSIVE.Our talented people are at the heart of everything we do, and we're proud to champion diversity, equality and the confidence to be your authentic self. Be part of a brand that inspires people to feel great about who they are.What we bring to the party…Our talented people are at the heart of our retail business, and they're the ones who make our brand the incredible success that it is. We recognise achievement and champion career progression.As an Ann Summers Store Manager, you will enjoy a competitive salary, brilliant development opportunities and a generous range of perks, including:£33,000 salary, plus incentives and recognition for your achievements29 days' holiday (including bank holiday allowance) + an extra day for every year of service (up to a limit)Your Birthday Off50% staff discount from day one and access to sample salesWorkplace Pension & Life AssuranceAccess to THRIVE, our award-winning learning platformColleague engagement initiativesReward Gateway savings and discountsEmployee Support Programme via Retail TrustSeason ticket loan schemeLove Ann Summers? Apply now and own your next chapter!The Candidate JourneyReal people. Real connections. That's how we hire.All successful candidates will be contacted for an initial telephone chat to discuss the role and your experience. Should you be successful, you will then be invited for a virtual interview and finally an in-person practical assessment.We use AI as a support tool only. Your application is always reviewed by our Talent Team and Hiring Managers. Feel free to use AI for prep or research but your application should reflect your authentic experience, voice and story. Stand out by being yourself!We regret that due to high volumes we are unable to acknowledge every application.Applicants must have the legal right to work in the UK. We are unable to offer visa sponsorship for this role.Ann Summers complies with GDPR. Your details will be kept on file for twelve months unless stated otherwise.#RMTTPBN1_UKTJ

I'm currently recruiting for a Travel Experience Administrator to join a well-established client in BS1 on a temporary basis to support travellers exploring Japan. \n Working hours: Friday–Tuesday (off: Wednesday & Thursday) / 8:30am-5:00pm during BST until 25 Oct, 8;00am-5:30pm during GMT \n Hourly rate is £14.30 per hour. \n Key responsibilities: \n\n • \n Communicate with suppliers in Japanese via fax, telephone, and email \n • \n Coordinate with the Customer Experience Team on customer experience issues \n • \n Recording actions taken in TESS, our customer experience ticketing system \n • \n Troubleshoot with our suppliers during service disruptions – earthquakes, typhoons etc \n • \n Liaise with service providers to ensure seamless service delivery \n • \n Research and identify new suppliers for restaurants and experiences \n • \n Respond to simple customer enquiries when appropriate to ensure a positive client experience \n\n We’re looking for someone who: \n\n • \n Passion for helping people and a proactive approach to continuous improvement. \n • \n Ability to communicate professionally and smoothly with suppliers, build trust, and work empathetically and effectively \n • \n Overseas living or work experience \n • \n Experience in customer service roles \n • \n Strong interest in travel and tourism (professionally or personally) \n • \n Experience using databases (CRM, reservation systems, etc.) \n • \n Native-level Japanese with business-level English (TOEIC 750+), or native-level English with near-native Japanese proficiency (JLPT N1 or equivalent) \n\n To apply for this brand-new job, click "apply" and send your cv to

Office AdministratorAvonmouthSalary: Up to £27,000 per annum (depending on experience) Contract: 12-Month Fixed Term Contract Hours: Full time, Monday - Friday We're looking for an organised and proactive Office Administrator to join a busy and friendly team based in Avonmouth.This is a varied role offering a mix of administration, data entry, customer service and general office support duties.Key Responsibilities• Managing and updating records and information on internal systems• Processing documentation and maintaining accurate records• Raising and tracking paperwork as required• Handling telephone and email enquiries• Providing administrative support to the wider team• Supporting reception when needed• Liaising with internal departments and external contacts• General office administration and ad hoc tasksAbout You• Previous administration or office support experience• Strong attention to detail and accuracy• Confident using Microsoft Office packages including Word and Excel• Excellent communication skills, both written and verbal• Comfortable working in a fast-paced environment• Able to manage multiple tasks and prioritise workload effectively• Positive, flexible and team-oriented approachWhat's on Offer• Supportive team environment• Varied and interesting workload• Opportunity to gain valuable experience within a successful organisationIf you're an organised administrator looking for your next opportunity, we'd love to hear from you.

Who are Diligenta?Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.Summary of the roleWe currently have a vacancy for a Senior Claims Assessor in the claims department in Bristol, Salisbury or Peterborugh. This role involves making fair, correct, efficient decisions whilst hitting our targets as well as effectively assessing claims in at least one or more of the following areas, depending on the business need: Income Protection & Waiver of Premium, Critical Illness, Permanent Total Disability and Death claims.What you’ll be doing\n\n • Making admittance and medical decisions and make recommendations within admittance authority for declines / terminations / mis-representation.\n, • Proactively manage a nominated portfolio of claims.\n, • Liaising with claimant(s) throughout the claims process and thoroughly investigate all claims, requesting and using appropriate medical and other evidence to assess the claim proactively within the agreed service standards\n, • Making recommendations to develop innovatively the Company’s claim philosophy and protocols.\n, • Providing authoritative technical support to the Risk Claims administration teams.\n, • Meeting service delivery measures of agreed service levels and elapse times.\n, • Undertaking projects, sponsored by the Risk Claims Manager, to develop the effectiveness of the Company’s claims management and improve its standing in the eyes of key stakeholders\n, • Carrying out technical audits and review technical competencies, providing feedback and coaching to ensure claims are managed in accordance with the Company’s claims philosophy and protocols and that claims assessors are maintaining appropriate levels of technical competence and safeguarding the company’s relationship with Aviva and our reinsurers.\n, • Meeting Technical and Quality Audit targets.\nWhat we’re looking for\n\n, • Previous experience in at least one of Income Protection, Waiver of Premium, Critical Illness, Permanent and Total Disability and Death Claims assessment\n, • Excellent telephone manner with the ability to deal with anxious distressed and sometimes angry customers\n, • Strong Microsoft and general PC skills.\n, • Proven ability to make admittance, declinature and medical decisions and make recommendations within admittance authority.\n, • Proven ability to coach and mentor less experienced claims assessors to enable them to develop their technical knowledge.\n, • Flexibility and adaptability\n, • Planning and organisational skills\n, • Excellent letter writing skills, the ability to draft detailed non-standard letters.\n, • A good level of general education in appropriate subjects is preferred.\nBenefits\n\n, • 31 days including Bank Holidays\n, • Eligibility for an annual discretionary bonus scheme\n, • Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)\n, • Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods\n, • Cycle to Work Scheme & Interest free Season Ticket loans\n, • A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing\n, • A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave\n, • A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection\n, • Apply to find out about our other benefits\nIf you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.Ready to take the next step in your career? Apply today and become part of our innovative team!

Are you a proactive sales professional with a technical mindset? How about joining the team at this global engineering firm, working in B2B sales and customer account management. \n \n Working within a well-established, busy contact centre on the outskirts of BRISTOL, you will be the primary point of contact for a diverse customer base of SME's and large enterprise clients. \n \n This is not just an order-taking role; it is a proactive, relationship-driven position where you will identify growth opportunities and deliver tailored solutions. \n \n What you will be doing: \n\n • Promote compatible products and services to meet sales targets\n, • Manage accounts with a hands-on approach, ensuring an exceptional experience across phone, email, and face-to-face interactions.\n, • Stay updated on supplier offerings to provide expert advice and value-added solutions to customers.\n, • Proactively source products to meet specific customer requirements.\n, • Work closely with external sales teams to track quotations and convert opportunities into successful sales.\n\n \n What you need to bring: \n\n • GCSEs in Maths and English as a minimum, and if you have some Engineering experience or qualifications this would be a huge bonus.\n, • Previous experience working in technical products would be highly beneficial e.g. electrical, industrial, mechanical, electronic.\n, • Experience working in telesales or telephone-based account management would be really helpful.\n, • Proficiency in Microsoft Office and a methodical, persistent approach to problem-solving.\n\n \n Why you will love this job: \n\n • Basic salary £28-30k plus performance related bonus up to 5%\n, • 25 days annual leave (increasing with service), plus the option to flex up or down by 5 days.\n, • 5% employer pension contribution, life assurance (2x salary)\n, • Health and wellbeing services, discounted gym memberships\n, • Enhanced maternity/paternity leave, paid time off for volunteering\n\n \n Ready to join a thriving organisation who are the go-to company in their field? Apply today to take the next step in your sales career.

Are you looking for a new rewarding role? Want to feel like you've achieved something at the end of each day? Our client is currently looking for an empathetic individual to join their Customer Service team in the Heathrow area. This role is a temporary position starting asap and will be on going, Monday-Friday 08:00-17:00, with working a Saturday morning every third week. After 6 weeks training this role will become home based. Key Duties include: Answering incoming calls from customers or healthcare professionals Answering queries via the phone and email Logging machine faults Making outgoing calls arranging deliveries for customers Chasing up orders and deliveries Checking stock Processing and filing driver documentation Person/skills: Great communication skills Able to work in a fast pasted environment Computer literate If you get satisfaction from helping others this is the perfect role for you! Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.

We are recruiting a remote working, Multi-lingual Customer Support Coordinator,fluent in Italian, German & English. Our client is a market leader within the music industry. Paying a salary of £30,000 to £32,000 the London Headquarters is growing rapidly and requires candidates seeking a temporary, full time Customer Service Advisor role. The role is fully remote but does require occasional visits to their central London offices. The business creates and innovates products and services for DJ’s, Musicians, Clubs and the music community. This is a fabulous opportunity for candidates with an interest in music and DJ's to join a prestigious international organisation. Fluency in Italian, and German is essential. Within the Customer Support team, the Multi-lingual Customer Support Coordinator will help resolve client queries/issues in relation to products and ecommerce sales received either by telephone, email or other channels. Duties & Responsibilities: • Handle incoming customer enquiries in relation to products or ecommerce sales, • Responsible for assigned customer service tickets, • Following the internal procedure for customer service operations and meeting its service level goals, • Where necessary liaise with other internal departments and third-party service providers, • Identify customer queries which require a high level of technical expertise, • Initiate the process for ecommerce returns Skills & Experience : • Multi-lingual, fluent in Italian, German & English, • Experience using Zendesk or other relevant customer service systems, • Technical customer service experience is essential, • Proficient in all Microsoft Office packages, • Knowledge or interest in DJing and music would be an advantage, • Additional languages would be an advantage Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities. Anne Jagger Recruitment Ltd is an employment agency and employment business. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role. If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.

Job: Mortgage Advisor Location: Hybrid - 3 days per week in the Wolverhampton or Telford branch Basic Salary: up to£30,000 (depending on experience) OTE: £85,000- £90,000 Hours: 8:30am- 5:30pm Mon - Fri + every other Saturday, with a day on in the week in lieu An exciting opportunity has arisen for an experienced Mortgage Advisor to join a leading estate agency in Wolverhampton or Telford. This is a fantastic opportunity for the right individual to join award-winning team! The successful candidate must be fully CeMAP qualified (or equivalent) and have experience in providing face-to-face, telephone and online client mortgage and protection advice. Key Responsibilities: • Provide expert mortgage and protection advice to clients referred by the agency's three busy offices., • Growing the business alongside (the owners) to expand to multiple advisors and lead providers., • Build strong relationships with estate agency staff and clients to maximise lead conversion., • Manage the end-to-end mortgage process, ensuring excellent customer service and compliance., • Work closely with the business owners to contribute to the growth and strategy of the company. What We’re Looking For: • Fully qualified Mortgage Advisor (CeMAP or equivalent)., • A proven track record in mortgage sales and delivering exceptional client outcomes., • Strong interpersonal and relationship-building skills., • A self-motivated person with the ability to work independently and contribute to the wider business. Benefits: • Access to MyStaff Shop benefits, • Reward structure includes shopping vouchers, • Full admin suppport from a dedicated team who support, chase, prepare, and pre-qualify customers, • Up to £1,200 in potential annual savings (likely from perks and rewards)

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Spanish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Spanish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday on a twilight shift 4pm - 12am. The Person: • Fluent or Professional level Spanish is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

We are now recruiting for a Spanish & English speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then 2 days a month following this. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone and email, including support for online orders and managing web order returns. The role is a permanent position, paying up to £27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Spanish and English language skills. Duties • Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times., • Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues., • Record all customer interactions ensuring that issues are resolved in a professional and timely manner., • Monitor and process web order returns., • Web order tracking., • Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries, • Work with Sales Admin to ensure accuracy with web order processing., • Interact and communicate with our supplier and vendor partners regarding customer activity/orders., • Monthly report showing support statistics from Zendesk and general update on Support for EMEA region., • Assist the Ecommerce Manager as required in carrying out ad-hoc tasks. Knowledge and Skills Requirements • Spanish and English language skills are a must-have., • Previous use of a CRM or Orders system would be useful., • Experience of a customer ticketing system would be a major advantage., • Excellent communication skills (both written and verbal) including a warm telephone manner., • Customer service experience is essential with a genuine interest in customer care., • Excellent organizational skills with ability to multi-task and extremely detail oriented., • Ability to resolve complaints and queries ensuring a high level of customer service., • Able to follow direction and complete tasks independently., • Proactive and highly motivated team player., • Proficient in all Microsoft Office Packages., • Ability to work to tight deadlines and be able to demonstrate excellent time management skills. We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info.

Contract Type: Permanent Location: Plymouth Salary: £38,000 - £43,000 (D.O.E) Hours: Full-time, 67.5 hours per fortnight (on an alternating pattern of 37.5 hours per week and 30 hours the next week) Join one of the biggest and most respected national eCommerce successes in our industry. cmostores.com is an online supplier of building materials, sold across multiple eCommerce stores. Our mission is to provide customers with top-quality products and exceptional service to meet their needs. As an innovative and customer-centric company, we are committed to delivering excellent solutions to roofing professionals, contractors, and DIY enthusiasts alike. Key Responsibilities • To oversee all aspects of the financial operations that impact the Sage200 financial system covering Sales, Purchase, Bank and Nominal ledgers. To review all accounting tasks related to the ledgers to ensure they operate efficiently and are kept up to date., • To ensure that the finance team meet all Financial timetable deadlines, • To manage the Credit Controller, Purchase Ledger supervisor and the Accounts Assistant, • To maintain filing and controls to meet company and audit requirements, • To help develop and improve systems and methods, • To provide support within the finance function according to business need Requirements • Previous working experience of working at Finance Manager level, • AAT level 4 or equivalent, • GCSE, or equivalent, English and Maths grade C or above, • Proven people management experience, • Confident with Microsoft Excel and using formula, • Analytical and inquisitive approach, • Have a flexible approach in order to meet deadlines and accommodate change in a fast-growing environment, • Experience of implementing new processes and procedures, • Understanding and experience of financial governance, • Knowledge of VAT, • Experience using Sage200, • Commitment to and focused on quality, promotes high standards in all they do, • Consistently thinks about how their work can support and assist colleagues to make the business a success, • Clear communicator with good writing, data entry and telephone skills, • Ability to work effectively as part of a team, • Problem solving skills, • Able to work on own initiative, organising and prioritising own workload to set deadlines, • Maintain confidentiality and trust at all times, • Actively develops themselves and supports others to do so cmostores.com is an equal opportunities employer. A note to all applicants – is unable to offer sponsorship of any kind Benefits • Extra day off every fortnight, • Employee Assistance Programme, • BHN Extras (discount scheme), • Cycle to work scheme, • On-site parking, • Company events, • Competitive holiday allowance

About The Role Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare! As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel. You’ll be the go-to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile. Key Responsibilities • Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media., • Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!, • Communicate courteously and provide customers with help and advice by telephone, email, and chat., • Collaborate with various departments to seek further product information to resolve queries., • Stay updated with any changes made to Tropic’s products., • Record relevant data and statistics into Excel spreadsheets., • Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges. What We're Looking For • A proven track record in customer support., • A natural people person with superb communication skills, capable of building lasting relationships., • A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas., • Exceptional organisational skills, comfortable managing time-sensitive tasks., • Familiarity with Zendesk is a plus; however, a willingness to learn is essential., • Previous administrative experience and the ability to work to tight deadlines., • Passionate about being part of a team committed to sustainability and natural beauty. What We Offer • Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon., • Hybrid Working: Enjoy a blend of office (3 days) and remote (2 days) working., • Hours: Full-time, 12-month FTC., • Shifts: Monday to Friday, 8am to 4pm and 11am to 7pm, with the occasional weekend shift., • Salary: Starting from £25,000 (depending on experience)., • Perks & Benefits: Generous annual leave, 24/7 well-being support, Discounted gym membership, Pension scheme, Exclusive skincare collection & 50% discount for family and friends, Annual product allowance, Free breakfast bar & well-being treats, Access to retailer discounts, Social events, On-site parking., • Start Date: Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds! Tropic's Commitment to Equal Opportunities Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Hungarian. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Hungarian based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 8am - 4pm The Person: • Fluent or Professional level Hungarian is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail is required for well-established insurance company. SALARY: £25,000 per annum LOCATION: Remote / Working from Home - candidates MUST be UK based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail. Working as the Customer Service Adviser / Sales Support Agent you will be professional, people-focused and will join a fully remote team. This is a phone-based role, speaking directly with: • New prospects: Helping them understand the products and find the right insurance cover for their needs, • Existing customers: Assisting with queries about policies, helping with changes, and supporting them through claims or renewals As the Customer Service Adviser / Sales Support Agent you will be the voice of the company — empathetic, clear, and solution-oriented. You will be given the tools and training you need, but will need to be someone who learns fast, takes initiative, and thrives in a flexible environment. DUTIES Your duties as a Customer Service Adviser / Sales Support Agent will include: • Answer inbound calls and respond to customer queries with clarity and professionalism, • Make outbound calls to guide new prospects to assist them in finding the right insurance cover based on their business needs, • Assist existing customers with policy queries, changes, and mid-term adjustments, • Provide friendly and accurate support throughout the customer journey — from quote to renewal, • Work independently and take ownership of your workload CANDIDATE REQUIREMENTS • Fluent in English, • Excellent phone manner with strong verbal communication skills, • Previous experience in customer service or phone-based sales (essential), • A fast learner, confident using web-based systems, • Comfortable working independently in a 100% remote role, • Strong organisational skills and attention to detail, • Experience in the insurance industry (preferred but not essential) BENEFITS • Fully remote position with all training provided, • Opportunity to grow in a supportive, customer-first company, • No rigid scripts. Just real conversations and support, • A small friendly team of colleagues that works collaboratively HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13669 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work Remotely. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Job title: Customer Service advisor Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ Hours: 42.5 hours a week Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story. **Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. **Great career development opportunities – grow with us. Role Overview: First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers. Key Responsibilities: • Responsible for the reception area, including greeting customers and providing a positive and welcoming experience., • Deliver exceptional customer service., • Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars., • Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines., • Regularly update the customer with progress on their repair., • Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs., • Process payments and issue invoices., • Supporting with handling complaints in line with Company policy., • Adhere to all company policies, procedures, and service level agreements., • Knowledge and compliance with Health and Safety regulations. Skills and experience: • Strong attention to detail., • Ability to deal professionally with the issues that arise., • Excellent communication skills in all areas, including by telephone, email and in face-to-face situations., • Computer literate., • Ability to understand, implement and review complex processes., • Proactive., • Ability to organise time and resources., • Good time management and prioritisation skills., • Handling confidential information. Benefits • 33 days holiday (including bank holidays), • Personal health cash plan – claim back the cost of things like dentist and optical check ups, • Enhanced maternity / paternity / adoption / shared parental pay, • Monthly and Annual Bonus schemes, • Life assurance: three times basic salary, • Free breakfasts and fruit, • Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose: Make someone's bad day better Values: • Make it happen – Be accountable. Take the initiative, work fast, and do a great job., • Strive for better – Be bold. Challenge the norm – make small improvements often., • Win together – Be a team-player. Win together, learn together, respect each other.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. The Role Veeva’s European Business Consulting Group is a priority growth area for Veeva. It offers a differentiated consulting service in Life Sciences with a compelling value proposition - building on Veeva’s position as the digital partner of choice for 85% of the top 20 Pharmaceutical companies. As a Senior Consultant, you will manage complex and novel consulting projects for Veeva customers – managing teams and planning, organizing, and tracking all aspects of delivery. You will analyze complex problems, build insightful solutions, and develop close working relationships with customers to deliver demonstrable, sustainable value at the forefront of digital and commercial innovation. Opportunities are available across Europe for this role as this is a remote position. There is no work location requirement if a candidate is in proximity to an airport and able to meet travel requirements. Qualified candidates must be legally authorized to be employed in the EU (for EU locations) and the UK (for UK-based candidates). \n What You’ll Do • As a Senior Consultant, you will be expected to:, • Lead complex projects as the operational face of the Veeva Business Consulting team, with responsibility for planning, organizing, and managing all aspects of delivery, including scope, quality, resources, risk, and timelines, • Be responsible for the end-to-end design, build, and delivery of deliverables that meet overall project goals and objectives, • Identify and proactively solve problems faced by the client, • Be a trusted client contact for operational and strategic questions, developing the relationship through face-to-face discussions, workshops, telephone and email contact, • Manage the work and priorities of team members in your project (s), • Support and mentor Consultants and Associates in developing skills and professional capabilities, • Bring clients a superior level of Industry, market, and functional insight, • Proactively lead business development opportunities and proposals, • Develop and disseminate thought leadership and campaigns that differentiate Veeva Business Consulting in the market Requirements • Bachelor's degree and excellent academic record, • 8+ years of consulting experience in an established strategic/management consulting organization, • Experience in Life Sciences, particularly in the Commercial and Medical area, • Good understanding of Commercial, with proven expertise in two or more of the following areas: multi-channel strategy and optimization, product launch, go-to-market strategy, commercial model design, key account planning and management, segmentation and targeting, insight and analytics, brand strategy, and medical affairs, • Good understanding of commercial / marketing technology and, ideally, Veeva's platforms and solutions and how business consulting offerings can both leverage and support these, • Good understanding of the business capabilities and drivers underpinning digital technology in Health and life sciences and the market forces and trends driving industry changes in Health & Life Sciences, • Experience in leading business development activities to build customer relationships and sell work, • Proven analytical skills, able to quantitatively and qualitatively assess problems and communicate responses across a range of issues, • A problem-solving mindset: anticipating issues early, analyzing and proactively finding solutions, • Demonstrated leadership of others in the delivery of complex deliverables, • Highly effective project management skills, • Able to work effectively with people at all levels in an organization and quickly establish credibility, • Have a strong personal impact and can influence and persuade a range of stakeholders, • An effective communicator verbally and written, in English and in the local office language Nice to Have • Graduate-level qualification, PhD, and/or MBA, • Strong network in Top 20 Life Science companies, • Experience with digital technologies – channels, analytics tools, emerging technology, • Experience working with SaaS solutions, • Understanding/experience of AI and its applications in sales and marketing, • Fluency in additional European languages Perks & Benefits • Highly competitive remuneration, • Opportunity for rapid growth and progression, • Allocations for continuous learning & development, • Health & wellness programs \n #RemoteUK BCCommStrategy Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

Job: Mortgage Advisor Location: Remote (West Midlands) — with travel to the Shrewsbury office once or twice a month Basic Salary: up to£30,000 (depending on experience) OTE: £85,000- £90,000 Hours: 8:30am- 5:30pm Mon - Fri + every other Saturday, with a day on in the week in lieu We are seeking a Mortgage & Protection Adviser to provide exceptional levels of advice and customer service within one of our top AR's customer remortgage team. In addition to this you will also be responsible for dealing with leads from major employers in the region offering mortgage & protection advice as an employee benefit; this is a fantastic opportunity for the right individual to join their award-winning team! You will receive quality leads, dealing with existing clients that are due to remortgage or offered advice as part of their employee benefits package! You will be tasked with helping them with their mortgage, protection and home insurance requirements proving a 5-star service every step of the way. The successful candidate must be fully CeMAP qualified (or equivalent) and have experience in providing face-to-face, telephone and online client mortgage and protection advice. You will: • Process our existing clients remortgage, protection and home insurance requirements, • Be highly confident in providing protection advice to compliment the mortgage and maximise case size, • Be able to identify changes in client circumstances which could impact on protection shortfalls, • Have a minimum of 1 years face to face mortgage and protection experience, • Have a demonstrated track record of consistently achieving sales targets in the mortgage and protection sector, • Be able to provide quality advice on a face-to-face basis, via Teams and telephone, • Work in a consistent and compliant manner to FCA standards, • Have admin support to process client cases through to successful completion, • Be fully CeMAP qualified (or equivalent to offer mortgage & protection advice What you will get in return: • Opportunity for career development in an ambitious and growing company, • Quality appointments, • Flexible hybrid working, • Uncapped Bonus Structure, • OTE £85-90,000 with competitive salary and uncapped earning potential Benefits: • Access to MyStaff Shop benefits, • Reward structure includes shopping vouchers, • Full admin suppport from a dedicated team who support, chase, prepare, and pre-qualify customers, • Up to £1,200 in potential annual savings (likely from perks and rewards)

Heim is recruiting for a freelance phlebotomist specifically in Aberdeen, Inverness and the Highlands. You will be joining a group of existing phlebotomists, providing high-quality care to our clients and liaising with our Clinical Operations Team as required to report on activities. This role requires you to be able to travel and have your own car, as the vast majority of our appointments are delivered in the community (usually within the patient's home). The role is suitable for an experienced Phlebotomist (at least six months full-time) who wants to work flexibly. By joining Heim, you will have access to the best tools to support you as a freelance phlebotomist and the flexibility to work at hours and schedules that suit your “work life balance”. Heim's technology will let you communicate effectively and seamlessly with patients, log task completion, manage cancellations and seek support live. To be successful in this role, you will need to have a strong track record in providing excellent phlebotomy services for at least six months. Be part of the innovative service in home healthcare testing by joining Heim. You will be someone who is reliable, friendly, honest and able to maximize customer experience. At Heim, we value our staff and will offer successful candidates: • Flexibility and competitive pay rate, • Weekly pay, • Regular clinical and managerial supervision and support, • A programme of in-service training and exciting development opportunities, • Opportunity for service development and audit, • Agile working devices to support community and clinic based working, • Experience: Minimum 6 months phlebotomy experience, • DBS Disclosure of convictions (enhanced, child and adult), • Insurance: Personal professional indemnity insurance (evidence required), • References: 2 referees, at least one from your recent employment, • Driving License: Full driving license and access to own vehicle, • Language: Fluent English (required) Main Duties & Responsibilities Clinical duties: • To carry out blood tests requested and booked domiciliary visits, as a lone practitioner with telephone and mobile app support., • To seek advice and support from a more senior/experienced colleague / Heim Clinical team for matters outside the sphere of responsibility, knowledge, or skills., • To ensure that domiciliary blood samples are posted or brought to the hub in time for the courier collection., • To document into the patient’s medical record of blood tests taken., • Report to the Heim Clinical team and seek advice on specific risks that are identified, e.g. unsafe environmental conditions., • To carry out your duties in accordance with company protocols and guidelines. Requirements: • Adhere to company policies and procedures at all times., • Be comfortable working with a digital mobile tool to coordinate job assignments and record patient notes., • Take reasonable steps to manage and promote a safe and healthy working environment., • Respect the confidentiality and privacy of patients and carers at all times., • Maintain a constant awareness of health, welfare, and safety issues affecting colleagues, patients, relatives, and self and report incidents or near-miss events to the Clinical Operations Manager., • To function as an integral part of the phlebotomy team., • Attend relevant meetings as required., • Have working knowledge and an understanding of relevant legislations/policies e.g. Equal Opportunities, Health and safety and confidentiality., • Maintain compliance with all relevant training and participate in development and appraisal., • This is not an exhaustive list of duties, and the post holder may be required to undertake any other duties as required, to meet the needs of the service, so long as they do not exceed the level of responsibility expected for this grade.

The Company A successful business whose product is as great as their customer service! Based in Aylesbury, but offering hybrid working, we have a great opportunity for an enthusiastic customer service specialist to join them on a full time, permanent basis. Offering hybrid working with one day per week in the office (Wednesday) if local, or fully remote if further away. Ideally looking to start on 13 May 2025. The Role You will be the first point of contact for all incoming enquiries on the phone and via email. Providing an answer at first touch or escalating if needed, all whilst delivering the highest level of service ensuring the brand reputation is upheld. • Answer calls within set SLA's., • Handle all retention & renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies., • Outbound calling including but not limited to; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications., • Objection handling including but not limited to; policy cancellations, premium increases, claims decisions., • Deal with enquiries on phone and email, including renewals and claim enquiries., • Update customer details online., • Ensure enquiries are dealt with in set SLA's. About You We are looking for customer focussed individuals who are passionate about the customer experience. • Customer retentions OR sales experience - essential., • Excellent telephone manner., • Able to manage multiple enquiries., • Can think on your feet and problem solve., • Able to listen and negotiate to provide a solution., • Have empathy when dealing with difficult calls. Other • Mon - Fri, 36 hours per week on a shift pattern between 9am - 6pm., • £23,700 - £25,000 basic salary plus realistic OTE of £30k., • Generous benefits package.

Transport Operator Location: Cribbs Shift: Monday- Friday Nights Job Description: We are looking for an enthusiastic Transport Operator to join our team. This position will work closely within the transport team and will involve all aspects of transport administration processes, as well as coordinating the day-to-day running of this busy contract. Based in Cribbs Causeway, the role will be responsible for controlling transport operations for both Bristol- and London-based drivers. This is a growing operation, with plans to expand in line with increasing customer demand, offering an exciting opportunity to be part of a developing and fast-paced environment. Key Responsibilities: Planning & Organisation: Effectively coordinate transport activities across both peak and off-peak periods to ensure smooth and efficient operations. Operational Leadership: Manage day-to-day transport challenges, providing clear direction and conducting thorough driver debriefs. Customer Engagement: Build strong working relationships with customers to maintain high service standards and seamless operations. Driver Coordination: Support, manage, and debrief drivers to ensure compliance, performance, and continuous improvement. Resource Management: Maximise fleet and resource utilisation through proactive planning and effective allocation. Reporting & Analysis: Produce regular operational reports, identifying trends and making informed recommendations for improvement. Communication: Handle queries professionally across multiple channels, including email, telephone, and face-to-face interactions. Performance Monitoring: Assist in the production and analysis of KPIs and daily operational statistics. Operational Support: Provide hands-on support in the event of breakdowns or disruptions to minimise impact on service. Team Collaboration: Foster positive working relationships within the team, contributing to a supportive and high-performing environment. Required Experience: Previous Transport operations experience working within the Transport and Logistics industry. Knowledge of Manpack traffic system is advantageous. Ability to communicate at all levels. Strong geographical knowledge of the UK. Excellent organisational skills and prioritising workload. Attention to detail is critical and working to deadlines daily. Able to work as part of a team and on your own initiative. Computer literate. MS packages to include, Word, Excel, and Outlook. Why Join Gregory Distribution Ltd? Competitive Salary : £33,000 to £35,000pa depending on experience. Hours : 21:00pm - 06:00am Monday to Friday Training : Monthly Courses for a variety of areas. Benefits : Additional holiday purchasing scheme, Retail discounts with Hapi, Retail Trust Wellbeing Support, and more. Career Growth : Explore opportunities for professional development within our expanding business Company Benefits : Excellent holiday allowance. Life assurance, pension, and sickness scheme. Extras : Christmas Savings Club, Black Circle Tyre Discount, Free Uniform and paid Volunteer Day. Wellbeing Support: Benefit from the Retail Trust Wellbeing Support program. Team Environment: Be part of a strong culture of teamwork and collaboration. How to Apply If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient application Eligibility : Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage. Contact Us : For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs. Note to Recruitment Agencies : We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you. Subject to terms and conditions.

Company description:Khne + Nagel (AG & Co.) KGJob description:? Are you passionate about sales and looking to make a real impact in the world of logistics? Were seeking a dynamic Freight Account Manager to join our market-leading International Road Logistics team. If you're driven to win new business, deliver exceptional service, and help our clients thrive, we want to hear from you! Apply now to take your career to the next level with a company that values growth, innovation, and accountability. We are currently recruiting for a Freight Account Manager to join our highly successful, market-leading International Road Logistics team. Due to continued growth and investment, we are seeking a Sales Executive who will be responsible for generating new business and promoting our freight services to both potential clients and existing customers. This role will encompass full account management, from initial telesales through to delivery, with the Account Manager expected to drive profit growth through effective customer management.We are looking for enthusiastic, innovative, and motivated individuals with a genuine passion for sales. The ideal candidate will go the extra mile to understand the unique needs of each customer, providing a tailored account management service that adds real value to their business. The role also requires offering unrivalled accountability within the industry.How you create impact Generate new prospect leads and new accounts over the telephone and face-to-face.Role will involve Telesales, Face to Face selling (B2B), Negotiations and Presentations.Consistently grow the gross profit and achieve the targets as set out in the Account Manager Scheme.Achieve Sales productivity and revenue targets.Provide a high level of internal and external customer care.Provide customers with accurate and cost effective quotations.Prepare weekly/monthly figures of sales activity as instructed by the Branch Manager.Profile description:What we would like you to bring Experience working in a proactive telesales or cold calling sales role ideally with Outbound telesales experience.Previous logistics experience is beneficial, but were equally open to motivated individuals looking to step into the sector.Experience of generating own sales leads would be beneficial.Experience of working to targets and KPIs.GCSE Maths and English Grade C or above (or equivalent).Strong administration and organisation skillsFull Driving License.We offer:What's in it for you If you would like to become a valued member of our team, we will make sure that youre rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.Company Car: Enjoy a hassle-free commute with a company car.TPBN1_UKTJ

Part-Time Business Support Assistant Location: Central Bristol Salary: £10,891.96 per annum (pro‑rated from FTE £26,436.80) Hours: 09:00 – 17:30 Days: Thursday & Friday, with flexibility to cover Monday–Wednesday when required Holiday: 25 days per annum (pro‑rated) About the Role This is a varied part-time position supporting the smooth operation of the organisation. The role provides front‑of‑house reception, business support, facilities coordination, and administrative support to clients and the office. Key Responsibilities Providing a professional and friendly front‑of‑house reception service Managing calls, visitors, conference rooms, and shared inboxes Handling incoming and outgoing post and courier services Supporting clerks, marketing, and business services teams Assisting with events, meetings, and general office support Maintaining office facilities, supplies, and health & safety standards First-line IT support (Teams, Zoom, conference rooms) Supporting finance tasks including invoice processing and data entry (training provided) Administering mini‑pupillage applications Supporting GDPR compliance and record management Benefits Private Medical Insurance Group Life Assurance Income Protection Scottish Widows Pension (5% employee / 3% employer) Person Specification Professional, friendly, and customer‑focused Calm, reliable, flexible, and proactive Strong organisational and multitasking skills Excellent communication and telephone manner Good working knowledge of Microsoft Office If you are interested, please click APPLY

Want a better, more flexible, way of working with a high earning potential - then you are in the right place! We are looking for sales professionals to join our busy sales team to work with our customers to design their dream Fitted Bedroom, Home Office or Living Space. Previous direct selling experience would be advantageous. Full CAD & product training is provided to the highest standard allowing you a flying start into the business. What we can offer you: Excellent earning opportunity and flexible full time working High number of in-bound company booked appointments – no cold calling Weekly paid commissions with a realistic opportunity to earn £50,000 to £100,000 p.a. Full sample kit provided What we want from you: Good communication skills and a positive attitude A strong desire to succeed Ideally previous sales experience although not essential A focus on exceptional customer service * Your own transport, telephone and laptop If you have the drive and skills to join our fabulous team, please apply and we will be in touch. Interviews will be arranged locally with the Regional Sales Manager

Juice Recruitment is delighted to be supporting a thriving, family run automotive business in Bristol, with the appointment of a Service Advisor to join their friendly and close knit team. \n Looking for a customer-focused role where no two days are the same? Join a friendly, family-run automotive business where you'll build lasting customer relationships, receive ongoing training, and become a valued member of a close-knit team. Our client specialises in the servicing, maintenance and repair of motorhomes, caravans and campervans, delivering exceptional customer service and high quality workmanship.\n This is an exciting opportunity for an enthusiastic and personable individual who enjoys building relationships with customers and thrives in a varied, fast paced environment. Working as the first point of contact, you will play a key role in ensuring every customer receives an exceptional service throughout their vehicle's journey. DAY TO DAY:\n\n • Welcoming customers and carrying out vehicle check ins upon arrival.\n, • Creating and managing job cards using the internal CRM system.\n, • Understanding customer requirements and communicating these effectively to the workshop team.\n, • Providing regular updates to customers via telephone, email and face to face.\n, • Preparing estimates, invoices and processing payments.\n, • Explaining completed work and any additional recommendations to customers.\n, • Ordering parts and supporting stock management where required.\n, • Maintaining accurate customer records and updating internal systems.\n, • Building strong, lasting relationships with customers through honest, transparent communication.\nWE WOULD LOVE TO SEE:\n\n, • Previous experience within a Service Advisor, Customer Service or Service Administration position.\n, • Excellent communication skills with the confidence to build rapport with customers.\n, • A positive, proactive approach and genuine passion for delivering exceptional customer service.\n, • Good IT skills and confidence using CRM or internal systems.\n, • A practical or mechanical understanding of vehicles or maintenance would be advantageous.\n, • The ability to manage multiple priorities within a busy environment.\n, • A team player who is adaptable and happy to support different areas of the business when required.\n, • A full UK driving licence together with access to your own transport, or you must live locally, as the site has NO public transport links.\nBENEFITS:\n\n, • £26,000 to £35,000 per annum, depending on experience.\n, • Permanent, full time opportunity.\n, • Monday to Friday, 8:30am to 5:00pm.\n, • One in every three Saturdays, 9:00am to 1:00pm, paid at time and a half.\n, • 30 minute lunch break - unpaid, two paid 15 minute tea breaks each day.\n, • Ongoing training and development.\n, • Branded workwear provided.\n, • Employee discounts.\n, • Free on site parking.\n, • Complimentary refreshments.\n, • Friendly, supportive working environment\n\n

What will be my core responsibilities? To support the Head Service Delivery and supervise efficient running of Service Delivery Teams. Providing excellent customer service and support to our clients, Account Managers, and our supply chain partners. Focusing on the daily management of the Service Delivery Team’s performance and delivering or exceeding our customer SLA’s, KPIs along with set targets and objectives. Accountable for the effective supervision your Service Delivery Team, ensuring calls are answered, calls logged accurately and promptly within timescale set, that all information held within our internal CAFM system is correct, procedures are written and that the processes are followed. Conduct regular call monitoring to assess quality and provide feedback and coaching Analyse call handling performance and productivity and take action to resolve any issues. Ensure you’re your team are meeting / exceeding contract requirements, and manage expectations and timelines for the customer and all internal stakeholders if timelines are going to slip. Conduct monthly 1:1s, mentoring team members, targets & objective setting and absence management. Complete checks to ensure accuracy of tasks and real time position, reporting on Team stats and targets set by Head of Service Delivery. Prioritise daily tasks and raise any concerns with the Head of Service Delivery - Acting as a point of escalation. Highlight client concerns or potential delays to the Head of Service Delivery / Account Managers. Provide support on analysing and managing customer support issues via telephone/email where required. Ensure you have a clear understanding of the services we provide for our clients in all aspects relating to work order management. Assist Account Managers / Contracts Managers to provide support with tracking and closing individual cases as and when the business requires. What do I need to be successful in this role? Demontrable experience in a call centre/helpdesk environment Experience mentoring, coaching, training and developing team members Knowledge of provision of Facilities Management Services and what this entails. Well developed communication skills and able to work collaboratively with a range of stakeholders Good analytical ability with a commercial mindset Confident user of different systems and comfortable working with large datasets and pulling reports A flexible and adaptable approach to work, and able to make sound decisions regarding priorities We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates

Office Administrator\n \nAvonmouth\n \nSalary: Up to £27,000 per annum (depending on experience) \n \n \nContract: 12-Month Fixed Term Contract \n \nHours: Full time, Monday - Friday \n \n \nWe're looking for an organised and proactive Office Administrator to join a busy and friendly team based in Avonmouth.\n \nThis is a varied role offering a mix of administration, data entry, customer service and general office support duties.\n \n \nKey Responsibilities\n \n \n• Managing and updating records and information on internal systems\n \n• Processing documentation and maintaining accurate records\n \n• Raising and tracking paperwork as required\n \n• Handling telephone and email enquiries\n \n• Providing administrative support to the wider team\n \n• Supporting reception when needed\n \n• Liaising with internal departments and external contacts\n \n• General office administration and ad hoc tasks\n \n \nAbout You\n \n \n• Previous administration or office support experience\n \n• Strong attention to detail and accuracy\n \n• Confident using Microsoft Office packages including Word and Excel\n \n• Excellent communication skills, both written and verbal\n \n• Comfortable working in a fast-paced environment\n \n• Able to manage multiple tasks and prioritise workload effectively\n \n• Positive, flexible and team-oriented approach\n \n \nWhat's on Offer\n \n \n• Supportive team environment\n \n• Varied and interesting workload\n \n• Opportunity to gain valuable experience within a successful organisation\n \n \nIf you're an organised administrator looking for your next opportunity, we'd love to hear from you.\n \n \n

Job Description: German Speaking Customer Services Executive LANGUAGES German LOCATION Bristol, south west England (Hybrid Working Available) THE JOB We are hiring for a German Speaking Customer Services Executive to join an international leisure brand company and work as part of a friendly and supportive team. JOB RESPONSIBILITIES As a German Speaking Customer Services Executive, you will support both customers and the sales team by managing orders, resolving customer enquiries, coordinating deliveries, and ensuring a seamless customer journey from order through to delivery. Key Responsibilities: Deliver excellent customer service to German speaking customers via email and telephone Manage customer orders from receipt through to delivery Maintain and update the order book, ensuring customers and sales teams are informed of any changes Process customer orders, amendments, cancellations and returns Manage customer account portals and online systems Liaise with sales, finance, warehouse and logistics teams to ensure orders are fulfilled on time Resolve customer queries professionally and efficiently Support payment queries and credit control communication Provide alternative product solutions where appropriate Support key account customers with day-to-day account administration Assist colleagues across the customer support team when required Maintain accurate customer records using CRM and ERP systems Participate in team meetings and contribute to continuous improvement initiatives CANDIDATE PROFILE, SKILLS & EXPERIENCE Fluent German and English (spoken and written) Previous experience in Customer Service, Customer Support, Sales Support, Internal Sales, Account Management, Customer Success, Order Processing, Administration, or Office Support Excellent written and verbal communication skills Strong organisational and time management skills High attention to detail Positive, proactive and customer-focused attitude Ability to prioritise workload and meet deadlines Strong Microsoft Office skills, particularly Excel and Outlook SALARY & BENEFITS Competitive salary of £27,600 + bonus of £500 per 1/4 25 days annual leave, increasing with service Hybrid working – 4 set days in the office per week Can purchase up to 1 week of additional annual leave Choice of a clothing allowance (£75 per quarter) or gym membership contribution (£200 per year) Cycle to work scheme (tax free purchase of a bike) Company sick pay * Pension 3% company contribution, minimum of 5% staff contribution. APPLY If you're a German speaking customer service professional looking for your next opportunity in customer support, sales support, account management, administration, customer success, or order processing, we'd love to hear from you. Submit your CV today and take the next step in your career with an international business that values its people and invests in their development

Location: Hybrid (site-based as per client requirements or remote working depending on project needs) Preferably South-West based. Hours: 40 hours per week (8am – 5pm) Reports to: Account Manager Salary: £28k Role Overview The Contract Support will provide comprehensive administrative and operational support to ensure the smooth delivery of services across multiple client sites. This role combines administrative accuracy with proactive operational coordination, supporting managers, service teams, subcontractors, and clients. The position requires excellent organisational skills, strong communication, and the ability to oversee processes from scheduling to compliance. Key Responsibilities • Administration & Reporting o Manage service department administration including report preparation, electronic uploads, and document organisation. o Assist with quotations, purchase orders, and cost tracking. o Support managers with weekly, monthly, and ad-hoc reporting, including helpdesk stats and trend analysis. o Maintain accurate records in CAFM/job management software and close down completed jobs with associated paperwork. • Job & Task Coordination o Input, track, and monitor reactive and planned jobs in CAFM/job management systems. o Allocate tasks to engineers and subcontractors, ensuring timely completion. o Follow up on outstanding works, inspections, remedial actions, and paperwork. o Support scheduling and ensure subcontractor PPMs are booked on time. • Client & Team Liaison o Act as a point of contact for client queries via email, phone, or meetings. o Liaise with service teams, procurement, subcontractors, and engineers to ensure smooth operations. o Escalate issues to Account Managers where required. • Compliance & Quality Assurance o Scan, review, and maintain compliance documentation. o Assess completeness of subcontractor paperwork, RAMS, and certificates. o Monitor upcoming inspections and coordinate dates with clients and contractors. o Drive continuous improvement by identifying process gaps and suggesting enhancements. Role Objectives • KPI’s & SLA’s: Ensure that all contracted services within the Business Unit are delivered in accordance with all contract specific service level agreements (SLA’s) and key performance indicators (KPI’s) as guided by the Account Manager. • Ensuring compliance: Adhering to all statutory, client, and company policies and procedures relevant to the contract deliverables, including QSHE processes. • Service delivery: Delivering exceptional standards of service and customer care to clients. • Revenue generation: Supporting income generation to achieve or exceed agreed financial performance targets. These objectives are essential for ensuring the successful delivery of FM services and maintaining high standards of service excellence. Essential Skills • Proven administrative experience in a helpdesk, contract support or facilities background. • Experience in overseeing or coordinating contractors/engineers. • Strong IT proficiency including Microsoft Office and CAFM/job management systems. • Excellent organisational skills with a methodical approach to tasks. • Strong communication skills (written and verbal) with a professional telephone/email manner. • Ability to work independently, manage multiple tasks, and collaborate effectively across teams. • High attention to detail and accuracy in all aspects of work. • Self-motivated, adaptable, and proactive in problem-solving

Graduate Trainee Sales Executive Bristol (Aztec West Business Park) | £29,000 - £31,000 + Annual Profit Share Bonus Full Time | Permanent | Monday to Friday | Office-Based Build a Successful Career in B2B Sales Are you an ambitious graduate looking to build a successful career in professional B2B sales? Would you like to join an established business where you'll receive excellent training, build valuable commercial experience and develop long-term relationships with trade and commercial customers across a wide range of industries? This is an excellent opportunity to join a friendly, supportive team where you'll play an active role from day one. You'll learn the business, develop your sales skills and take ownership of building your own customer portfolio while working alongside experienced colleagues who will support your development. About the Business Our client is a long-established specialist distributor supplying genuine spare parts and replacement products from many of the world's leading manufacturers. Working with leading brands across heating, ventilation, hot water, domestic appliances and commercial catering equipment, they support a diverse customer base including electrical wholesalers, contractors, facilities management companies, maintenance providers, service engineers and trade professionals throughout the UK. Their reputation has been built on combining extensive product knowledge, excellent customer service and reliable availability, helping customers quickly source the correct parts to keep homes, commercial buildings and public facilities operating efficiently. As part of a larger group, the business offers the stability and resources of an established organisation while maintaining the supportive, close-knit culture of a local team. They are committed to developing their people through structured training, ongoing mentoring and genuine opportunities to build long-term careers within the business. The Role This is a proactive, relationship-focused sales position where you'll be responsible for developing your own portfolio of customers while identifying opportunities to grow sales across both new and existing accounts. Working alongside an experienced team, you'll receive the product knowledge and commercial training needed to become a trusted point of contact for your customers. You'll spend your time building relationships, preparing quotations, following up opportunities and helping customers find the right products and solutions for their business. You'll enjoy plenty of variety, balancing outbound business development with account management and inbound customer enquiries, giving you the opportunity to develop a broad range of commercial skills. Your responsibilities will include: Developing relationships with new, existing and dormant business customers Proactively generating new business opportunities by telephone Managing your own portfolio of customer accounts Preparing quotations and following opportunities through to order Growing existing accounts through regular contact and excellent customer service Identifying additional sales opportunities across the product range Maintaining accurate CRM records and customer information Working closely with colleagues to deliver the best outcome for customers Handling inbound enquiries and providing knowledgeable sales support About You This role would suit someone who: Has recently graduated (in any discipline) or is an ambitious early-career professional Enjoys speaking with people and building long-term relationships Is commercially minded and motivated by achieving results Has excellent communication and interpersonal skills Is organised, proactive and eager to learn Wants to build a long-term career in B2B sales No previous industry experience is required. Your attitude, enthusiasm and willingness to learn are far more important than your existing knowledge. What's on Offer? £29,000 - £31,000 starting salary Annual Profit Share Bonus Structured training and ongoing mentoring Comprehensive product and industry training Opportunity to build valuable B2B sales and account management experience Friendly, supportive and collaborative working environment Long-term career stability within a successful business Monday to Friday working hours Full-time permanent position Apply Today If you're ready to take the first step towards a rewarding career in professional B2B sales, we'd love to hear from you

Job IntroductionWe are currently recruiting for a Car Sales Executive to join our ToyotaDealership in Bristol.The working hours are Monday to Saturday, with a day off in the week and working Sundays on a rota basis (8.30 to 6pm Monday to Friday, 9am to 5pm on Saturdays and 10am to 4pm on Sundays).Benefits include use of a company car and an OTE of £55,000.Role and ResponsibilitiesAs a Sales Executive with Listers youll make sure that every customer feels unique by understanding exactly where and how our vehicles fit into their life. Its all about matching the person to the right car and ensuring they have the features and add-ons to suit.From financing to contracts, youll aim for total customer satisfaction right through the process.You will build trust, communicate effectively and exceed our customer's expectations through qualification and creating an effective first impression.Maximising opportunities through prospecting, following-up calls, in-bound telephone enquiries, walk in prospects and internet enquiries.Maximising profit by achieving the monthly KPI's for unit sales, profit per unit, finance penetration and add-on products.Adhering to the Company's FCA and data protection obligations by accurately collecting all customer contact and vehicle data, in order to maximise the quality and content of the customer database.About youThis may suit someone who has previously worked as a car sales executive, retail manager or sales manager.Ultimately you will be able to demonstrate an ability and record of achieving and exceeding targets.The ability to quickly establish and build rapport with our customers.Hold the potential to forge a successful career in the industry.You will hold a valid UK drivers licence.Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.What we offer33 days holiday including bank holidaysCompany PensionWellness ProgrammeSick PayGroup life insuranceStaff discount on car servicingListers Benefits discounts on retailers, restaurants, cinemas & holidaysLong service and loyalty incentivesStaff referral schemeIn-house, manufacturer & professional qualificationsCompany EventsWhy Listers?Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.TPBN1_UKTJ

French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid Full time Permanent £23,809 per annum J139463 Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for French based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 8am – 4pm The Person: • Fluent or Professional level French is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Location Winchester with hybrid home working Hours 37.5 hours per week, Monday to Friday 09.00 - 17.30 Basis Permanent Salary £30,000 per annum with OTE £35,000 - £38,000 + enhanced benefits package About us We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our developments are beautifully designed, offering stunning community living for the over sixties. We have created an exciting new opportunity for a Sales & Lettings Progressor to join our fantastic Sales & Lettings team. About our role While our long-term goal is to transition to Build-to-Rent (BtR), we currently have over 200 homes available for purchase, which require the support of our dedicated Sales Progression Team, who play a vital role in driving the pipeline from initial reservation through to legal completion within set timelines. They are essential to the Sales & Lettings department, not only in working together to help hit our targets, but also collaborating with the treasury team to meet critical deadlines. Reporting to the Sales Operations Manager, you’ll be joining a small, highly motivated team that is an integral part of the Sales & Lettings department. Key responsibilities will include Sales • Through your research & with estate agents, establish a 4-6 week selling price for our customer's property, • Make introductions with our customers' estate agents, • Ensure that our customer's estate agent is aware of the conditions of sale and any discounts or incentives offered, and the target exchange/completion dates agreed by both parties, • Maintain regular and routine contact with estate agents to obtain progress updates regarding the status of our customers' property, including the number of viewings, feedback, price reductions or offers, • Liaise with our own solicitors to ensure all enquiries are responded to in a timely manner, • Attend weekly sales progression meetings with the regional customer teams, providing the most up-to-date information regarding the status of reservations and what actions are required to stimulate the pipeline, • Work in close partnership with our regional customer sales teams to ensure all sales are moving through the pipeline in agreed timescales, • Over time, visit each site within the portfolio to enhance knowledge and give better customer service Lettings • Set up new Tenancy agreements upon receipt of a reservation from the sales team, • Producing Tenancy Agreements based on the terms of the reservation, • Register customer deposits, • Conduct referencing on our prospective Tenants, • Apply for and manage credit checks for our prospective Tenants, • Ensuring all Tenancies are compliant with legislation (Right to Rent Checks, Deposit Certificates etc. Additional Information • Hybrid role with weekly attendance at our Winchester office or our sites as and when required, • You must be comfortable working in a target-driven environment with the ability to work independently., • The role involves making a high number of telephone calls, it is essential to be self-motivated with an excellent telephone manner About you You will have a positive, ‘can do’ approach and be a team player, whilst also being self-motivated to work independently with an ability to build strong, immediate rapport with external professionals and internal stakeholders. Experience • Experience of property sales progression is desirable but not essential, • Knowledge of the home buying and selling process in England, Wales and Scotland would be considered an advantage, but not essential., • Understanding of the new homes sales process would also be advantageous Skills & Knowledge • Excellent IT skills - knowledge of Google Workspace is preferred, or an aptitude and willingness to embrace new technology, • Experience of Salesforce CRM is advantageous but not essential, • Highly developed negotiation and influencing skills, • Organised, efficient and a natural multitasker, • Able to build rapport whilst also having assertive conversations when required, • Good levels of spelling, punctuation and grammar, • ARLA / Property Mark qualification is desirable but not essential Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities What happens next Although we embrace technology to support our recruitment process we value a human touch so a member of our hiring team will carefully consider your application. If your profile demonstrates the skills and experience we are looking for we'll invite you to join us for a telephone screening providing you with an opportunity to discuss your profile in more detail, and for us to provide you with a more in-depth overview of the role you have applied for as well as answer any questions you have. From there the process will be role specific, but will include an in-person stage and could include a short online assessment. Rest assured we'll keep you updated through the process and if at any stage you require any additional support, or have any questions please don't hesitate to contact us. If you have the skills and experience we are looking for we'd love to hear from you! As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.

Rate: £18.51 per hour Umbrella Term: 3 months initially Hours per week: 37 Location: Remote but 1st day on site for induction MAIN DUTIES: 1. Assist with the administration and maintenance of all manual and computer records relating to the levy, collection and recovery of Council Tax, Business Rate, Benefit Overpayments and other debts owed to the council. 1. Provide detailed advice and assistance to customers and their representatives on a wide range of enquiries, complaints and issues, including liability, discounts and exemptions and debt recovery to a high standard of customer service including in writing, email, over the phone and face to face. 1. Process correspondence and data including the maintenance of computer records using a range of appropriate office technology and systems in order to record, update and access information as appropriate. 1. Trace debtors who have moved without leaving a forwarding address. This will also include undertaking tracing searches and utilising software or contacting external bodies to establish a forwarding address. 1. Pro-actively pursue debtors who miss or make late payments, and issue reminders, summonses and other relevant notices, as appropriate in line with legislation and council policy. 1. Negotiate payment arrangements directly with customers and/or their representatives over the telephone and in face-to-face interviews, having regard to the total debt owed by the customer to the Council and taking into account the customer’s financial circumstances and vulnerability. 1. Use discretion to identify vulnerable customers who may be suffering extreme financial hardship or other specific issues. Ensure appropriate support and advice is provided to the customer through the relevant internal service area or external organisations using recognised referral options. 1. Monitor that repayment agreements are being adhered to, and make decisions regarding the most appropriate method of recovery for each case, within a set of prescribed guidelines. 1. To provide advice and guidance to customers on current policy and legislation specific to customers needs. 1. Liaise with the Benefits team to resolve issues and queries where appropriate to maintain accuracy of information held and provide additional information and advice when required. 1. Liaise with other Council Services, Courts, Civil Enforcement Agents, Landlords and other external bodies on revenues and benefits matters, as directed. 1. Undertake any training deemed appropriate to the post and the development of the service to ensure an up to date knowledge of legislation, policies and procedures. 1. To ensure that all information remains confidential and is not disclosed to any unauthorised person’s, paying particular attention to the Data Protection Act and related legislation and policy and procedures. 1. To assist with any duties commensurate with the grade of the post. 1. Under the supervision of Assistant Team Manager for Revenues undertake valuation work as appropriate including but not limited to new properties, structural changes or improvements requiring more detailed technical knowledge in order to report to the Valuation Office Agency. 1. Under the supervision of the Assistant Team Manager process refunds and write off’s. 1. Provide advice and guidance and use discretion in order to determine and process applications for Uninhabitable Discounts and Disabled Band Reductions including undertaking property inspections if appropriate. 1. To liaise with Customer Services and provide advice, guidance and training as appropriate, contributing to continuous improvement, efficient processes and an excellent customer focussed service. . Must have Council tax recovery experience - Business rates desirable not essential. MRI system usage currently. Experience • Dealing with work of a confidential nature, • Experience of dealing directly with customer enquiries, • Experience of administration of revenues and/or benefits service, or in debt recovery is desirable Knowledge • A good understanding of customer service principle, • Working knowledge of rules and regulations regarding Council Tax and/or Business Rates, • Knowledge and understanding of debt recovery procedures Skills & Competencies • Able to demonstrate excellent verbal and written communications skills, • Able to form good working relationships with others and work as an effective team member, • Able to meet deadlines and targets, • Able to remain calm and patient under pressure, • Excellent attention to detail with the ability to produce accurate work, • Good keyboard and IT skills, • Proficient in use of Microsoft Office packages, • Willing to contribute ideas on service improvements and developments, • Enthusiastic and adaptable, • Concern for efficiency and quality within the department We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle. That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people. Here’s what you can look forward to: Perks Hub • Hundreds of global and local perks, available online 24/7, • Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc • Shopping discounts from the biggest brands, all year round, • Save money on everything from the supermarket shop to summer holidays Wellness Hub • Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts • Mindfulness, meditation and sleep resources, available on all your devices • Guides to help with everything from anxiety to stopping smoking, • Confidential mental health helpline, 24/7 access to a qualified counsellor Celebration Hub Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world Company polls where everybody can vote for the winners Culture Hub • A single place to find company updates, photos, benefits information and lots more! • Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time Pre-Compliance Checks for Successful Applicants: At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes: • Identity Verification: Confirming the authenticity of your identity documents. • Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement). • Right to Work Verification: Ensuring you have the legal right to work in the UK. • Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions. These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process. Equal Opportunities Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply. BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know. Armed Forces Covenant We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are: • No member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen • In some circumstances special treatment may be appropriate especially for the injured or bereaved.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. The Role Veeva’s European Business Consulting Group is a priority growth area for Veeva. It offers a differentiated consulting service in Life Sciences with a compelling value proposition - building on Veeva’s position as the digital partner of choice for 85% of the top 20 Pharmaceutical companies. As a Consultant, you will manage workstreams on consulting projects for Veeva customers – planning, organizing, and tracking all aspects of delivery in that workstream. You will analyze complex problems, build insightful solutions, and develop close working relationships with customers (through face-to-face discussions, workshops, email, etc.) to deliver demonstrable, sustainable value at the forefront of digital and commercial innovation. Opportunities are available across Europe for this role as this is a remote position. There is no work location requirement if a candidate is in proximity to an airport and able to meet travel requirements. Qualified candidates must be legally authorized to be employed in the EU (for EU locations) and the UK (for UK-based candidates). \n What You’ll Do • Lead a workstream(s) in a project engagement: planning, organizing, and managing all aspects of delivery, including scope, quality, resources, risk, and timelines, • Be responsible for the end-to-end design, build, and delivery of deliverables that meet specific project goals and objectives, • Identify and proactively solve problems faced by the client, • Be a primary client contact for operational project questions, developing the relationship through face-to-face discussions, workshops, telephone and email contact, • Manage the work and priorities of Associate Consultants in your workstream, • Support and mentor Associates in developing skills and professional capabilities, • Build trusted relationships with client stakeholders, • Bring to your clients a good level of Industry/ market/ functional insight, • Input into business development opportunities and proposals, • Help develop and disseminate thought leadership Requirements • Bachelor's degree and excellent academic record, • 2+ years of consulting experience, • Experience in Life Sciences, particularly in the Commercial and Medical area, • Good understanding of Commercial, with deeper expertise in two or more of the following areas: multi-channel strategy and optimization, product launch, go-to-market strategy, commercial model design, key account planning and management, segmentation and targeting, insight and analytics and brand strategy, • Good understanding of commercial/marketing technology and, ideally, Veeva's platforms and solutions and how business consulting offerings can both leverage and support these, • Good understanding of the business capabilities and drivers underpinning digital technology in Health and life sciences and the market forces and trends driving industry changes in Health & Life Sciences, • Proven analytical skills, able to quantitatively and qualitatively assess problems and communicate responses across a range of issues, • A problem-solving mindset: anticipating issues early, analyzing and proactively finding solutions, • Demonstrated leadership of others in the delivery of complex deliverables, • Highly effective project management skills, • Skilled in facilitating collaboration amongst team members, • Able to work effectively with people at all levels in an organization and quickly establish credibility, • Have a strong personal impact and ability to influence and persuade a range of stakeholders, • An effective communicator verbally and written, in English and in the local office language Nice to Have • Experience with digital technologies – channels, analytics tools, emerging technology, • Experience working with SaaS solutions, • Understanding/experience of AI and its applications in sales and marketing, • Fluency in multiple European languages Perks & Benefits • Highly competitive remuneration, • Opportunity for rapid progression, • Allocations for continuous learning & development, • Health & wellness programs \n #RemoteUK BCCommStrategy Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Role Description This role is responsible for getting these exciting products to market, and ensuring as many established businesses as possible can benefit from them. Working with the growth and product teams, the Cash Management Executive will identify opportunities, and make contact via telephone and email to convert customers to our business current account and savings offerings. Your key goal will be winning active new accounts, and as such you will be responsible for the full end to end onboarding journey, from identifying potential customers to delivering live, actively used accounts. The focus will be on new to Allica customers that are in our established SME target segment (minimum 12 months trading), with have cash balances (£50k+) that can benefit from our savings rates. Our Cash Management Executive will work with the whole of Allica – including relationship management teams, product, marketing, and operations to ensure that prospective customers receive exemplary customer service and a great first impression of Allica Bank. It is vital that our Cash Management Executive is very confident and capable of remote sales to SMEs by telephone. They should also be strong stakeholder managers with a focus on customer outcomes and delivering value for both Allica Bank & their customers. Principal Accountabilities Able to clearly communicate Allica’s value proposition to decision makers (eg Owner, Director, FD) in our target customer market. Working with lists of prospects of variable intent to generate high quality business current account and savings opportunities. Understanding our onboarding process and requirements. Supporting customers and prospects through this process to quickly and smoothly open and actively use their current and savings accounts, delivering a great customer experience that will drive a deeper relationship with our customers. Typically being the first Allica Bank representative that SMEs speak to, so always being professional, courteous and friendly. Proactively learning our products and criteria over time, so that you can identify opportunities, becoming ever more efficient and effective at engaging and qualifying prospects and converting them to active customers. Gaining feedback from customers and prospects on potential future features they need and want from their bank and bank account, following through and feeding these into the Product teams. Working with our Marketing and Data teams to feedback your learnings from customer interactions, helping us to drive ever better customer outcomes, targeting, segmentation and messaging. Delivering the business plan for your role, and actively managing your objectives and personal development plan. Making your colleagues proud that you represent Allica, by ensuring excellent service for our SME customers, prospects and advisors. Working closely and collaboratively with all areas of Allica to ensure a seamless and professional service is always provided. Complying with all mandatory policies, and adherence to operational procedures to maintain internal controls. Personal Attributes & Experience You will have a proven track record in telephone-based lead generation with established SMEs (typically 5-250 employee firms), using established business development skills to build relationships with prospects and convert to Allica Bank customers. You will have excellent interpersonal and communication skills, together with evidence of outperformance in similar roles through earning customer and colleague trust. You will evidence a track record of working in fast paced environments, dealing with change well and showing an adaptable approach to deliver on the organisation’s goals. You will demonstrate the ability to work collaboratively with specialist colleagues such as Relationship Managers, Operations, KYC/B and underwriters, to deliver a positive outcome for our customers. You’ll have a proven track record of exceeding targets, providing excellent customer service generating new income opportunities and always considering risk and reputation when making decisions or finding solutions. A good understanding of SME financial products (eg payments, lending, accounting, CRM), and ideally specific expertise in business current accounts. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: Full onboarding support and continued development opportunities Options for flexible working Regular social activities Pension contributions Discretionary bonus scheme Private health cover Life assurance Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Heim is recruiting for a freelance phlebotomist in Aberdeen and surrounding areas. You will be joining a group of existing phlebotomists, providing high-quality care to our clients and liaising with our Clinical Operations Team as required to report on activities. This role requires you to be able to travel and have your own car, as the vast majority of our appointments are delivered in the community (usually within the patient's home). The role is suitable for an experienced Phlebotomist (at least six months full-time) who wants to work flexibly. By joining Heim, you will have access to the best tools to support you as a freelance phlebotomist and the flexibility to work at hours and schedules that suit your “work life balance”. Heim's technology will let you communicate effectively and seamlessly with patients, log task completion, manage cancellations and seek support live. To be successful in this role, you will need to have a strong track record in providing excellent phlebotomy services for at least six months. Be part of the innovative service in home healthcare testing by joining Heim. You will be someone who is reliable, friendly, honest and able to maximize customer experience. At Heim, we value our staff and will offer successful candidates: • Flexibility and competitive pay rate, • Weekly pay, • Regular clinical and managerial supervision and support, • A programme of in-service training and exciting development opportunities, • Opportunity for service development and audit, • Agile working devices to support community and clinic based working, • Experience: Minimum 6 months phlebotomy experience, • DBS Disclosure of convictions (enhanced, child and adult), • Insurance: Personal professional indemnity insurance (evidence required), • References: 2 referees, at least one from your recent employment, • Driving License: Full driving license and access to own vehicle, • Language: Fluent English (required) Main Duties & Responsibilities Clinical duties: • To carry out blood tests requested and booked domiciliary visits, as a lone practitioner with telephone and mobile app support., • To seek advice and support from a more senior/experienced colleague / Heim Clinical team for matters outside the sphere of responsibility, knowledge, or skills., • To ensure that domiciliary blood samples are posted or brought to the hub in time for the courier collection., • To document into the patient’s medical record of blood tests taken., • Report to the Heim Clinical team and seek advice on specific risks that are identified, e.g. unsafe environmental conditions., • To carry out your duties in accordance with company protocols and guidelines. Requirements: • Adhere to company policies and procedures at all times., • Be comfortable working with a digital mobile tool to coordinate job assignments and record patient notes., • Take reasonable steps to manage and promote a safe and healthy working environment., • Respect the confidentiality and privacy of patients and carers at all times., • Maintain a constant awareness of health, welfare, and safety issues affecting colleagues, patients, relatives, and self and report incidents or near-miss events to the Clinical Operations Manager., • To function as an integral part of the phlebotomy team., • Attend relevant meetings as required., • Have working knowledge and an understanding of relevant legislations/policies e.g. Equal Opportunities, Health and safety and confidentiality., • Maintain compliance with all relevant training and participate in development and appraisal., • This is not an exhaustive list of duties, and the post holder may be required to undertake any other duties as required, to meet the needs of the service, so long as they do not exceed the level of responsibility expected for this grade.

Rewards and Benefits on offer: • Working for a blue-chip company with a great team-based culture., • The role is only working Monday to Friday- no weekends!, • Home based position from day one!, • World class training and development opportunities The Company you will be working for: MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Swedish Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need, please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants to do not live local to the company site, however, you will be required to travel to the office every 3 to 4 months for training or meetings. The Role you will be doing: • Handle inbound calls from consumers and distributors, • Address customer enquiries via telephone and email in Swedish and English, • Providing quality advice and information to consumers and distributors., • Resolve queries and keep customers updated on the status of their enquiries., • Process inbound calls accurately and efficiently., • Make effective use of down time, by assisting colleagues with other tasks., • Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service., • Fulfil any other ad-hoc duties., • Working Monday - Friday either 8am - 4pm / 9am - 5pm About you: • Fluent in Swedish and English, • You must have a customer service background, • You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied., • You will be a great team player and you will be motivated by helping solve customers’ problems.

Customer Service Advisor • Home Based / Remote working, • Salary - £26,000, • Full time / 40 hours per week A well known and established brand is looking to grow their customer service team and offer their new advisors the opportunity to work from home. We are looking for exceptional Customer Service Advisors to provide the best customer support experience. The role is full time, working a 40 hour week Monday - Friday on a shift basis between the hours of 8am - 7pm plus occasionally working on a Saturday morning (additional hours paid in lieu) with full equipment provided. The Key Duties & Responsibilities include: • Taking inbound calls, emails or messages dealing with a variety of customer service queries, • Accurate recording of information onto a live system, • Resolution of customer enquiries (oral and written) based on competent working knowledge, • Query handling in response to customer requests with the support of clear information and processes, • Striving to provide a professional service at all times, • Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service Skills & Knowledge Required: • Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely, • Experience working within a fast paced contact centre environment (must have taken upwards of 70 calls a day), • Experience working to contact centre metrics such as average handling time, call volumes etc Benefits: • Private health care (for you and dependants), • Employee assistance programme including, cashback for treatments, GP line, advice line, • Group life assurance, • Additional leave purchase scheme, • Discounted home and travel insurance, • Mortgage advice service, • 23 days annual leave + UK bank holidays This is the perfect opportunity to develop your career with a growing company and be part of a supportive and friendly team. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Service Desk Analyst 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire Location: Warwickshire/Remote working (1 day per week onsite) TXP are recruiting for a customer focused Service Desk Analyst who is Midlands based, to start on the 22nd September. This is a superb opening to join TXP on a 6 month fixed term basis; the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - • Experience in a busy telephone based customer services environment, • 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role, • Professional and polite telephone manner, • Proven customer service experience, ideally gained in a busy environment, • Experience of MS Office & Lotus Notes, • Demonstrable analytical and problem-solving skills, • ServiceNow - desirable, • Desirable: Some Datacentre/Cloud deployment experience We are TXP. We help businesses and organisations move forward, at pace and at scale. We believe in the transformative power of combining technology and people. By providing consulting expertise, development services and resourcing, we work closely with organisations to solve their most complex business problems. Our work transforms organisations - and we take that responsibility seriously. We focus on success, pursue excellence and take ownership of everything we do. Achieving that level of performance requires an inclusive and supportive working environment. We believe in the power of technology and people, and we help everyone here to succeed. At TXP, you can multiply your potential. If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.