Telephone customer service jobs in TwickenhamCreate job alerts

LOCATION: Mobile TW6 2TASHIFT PATTERN: Monday to Friday, 40 hours per weekSALARY: CompetitiveIf you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!ROLE OVERVIEW AND PURPOSEPrimary responsibility is to repair all plumber and mechanical fixtures on the contract.PPM to water hygiene assets inline with the SFG20.This role requires someone who can manage workloads, meet deadlines and arrange quotations of remedial jobs over £500.Engineer is expected to be competent in general engineer works with a multi-skilled role or a biased towards mechanical, electrical tradesFull commissioning and servicing of all HVAC Equipment.Co-operation with contracts staff were necessary to achieve our employer's acceptance in line with agreed contract terms.Produce all documentation as dictated by workload, i.e.. Technical reports and reject reports for failures of components or plant.Responsible for own Health & Safety on site and follow Method Statements and Risk Assessments as standard on all sites, highlighting specific requirements as required.KEY RESPONSIBILITIESMaintenance and reactive repair to plumbing accessories to current regulations, standards and manufacturer's instructions.Mechanical and electrical general competence.Quoted work repairs and light installation work on gas equipment across our network of sites.Completing a weekly time sheet correctly and submitting it to your line managerSubmitting Expenses weekly with all supporting receipts.Completing all necessary paperwork for the customer whilst on site and obtaining a customer's signature to enable the job attended to be invoiced without any delays.Completing engineer's worksheet in full, giving full details of plant that requires additional work.Identifying lifecycle replacement requirements.RequirementsPlumbing level 2 & 3 NVQ.L8 Qualified.IPAF, PASMA.Understand SFG20 and delivering of works to a timescale.Preferred to have NVQ in Mechanical and/or electrical to backup gas qualifications.DESIRABLE BUT NOT ESSENTIAL:Extra qualifications to enable further self-delivery of our contract.Emergency lighting fundamentals.BenefitsWe're proud to offer a great range of benefits including:24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own homeMental Health support and Life Event CounselingGet Fit ProgrammeFinancial and legal supportCycle to work schemeAccess Perks at Work, our innovative employee app where you can find:Perks: discounts, gift cards, cashback, and exclusive offersLife: Search for resources and tools on topics ranging from family and life to health, money and workSupport: Online chat or telephone service for urgent support in a crisisFor more information about ABM's benefits, visit ourAbout ABM:ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.For more information, visit .ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.TPBN1_UKTJ

Entity: People, Culture & Communications Job Family Group: HR Group Job Description: Role synopsis: We are looking for a Mobility Compliance advisor to join our International Mobility team based in Sunbury, UK. The team is focused on providing a high-quality service to bp’s expatriate population. This role will support a global expat program to ensure bp and their assignees are meeting all assignment tax compliance requirements. Please note that roles based out of SJS or Sunbury will move to Timber Square, Southwark, from Q4 2027. Key accountabilities: • Manage assignee tax equalization payments (TEQ’s), including payments and collections for primarily the US, Canada and the UK., • Answer assignees questions on TEQ payments and collections., • Support with TEQ escalation process including engagement with line managers, PC&C and legal., • Issue internal tax return communications to assignees and track responses., • Work with bp’s external tax services provider to support with compliance escalations and ensure efficient running of the annual tax return process., • Monitor and deliver assignment compliance monthly/quarterly/annual related compliance activities., • Build and maintain strong relationships with internal and external stakeholders, including P&C, O&A, Tax, Global Mobility teams, payroll, and external vendors., • For allocated countries act as IM Centre of Excellence contact for expatriate tax matters., • Support Mobility Compliance consultant in delivery of projects and initiatives linked to compliance. Experience and job requirements: • Knowledge of expatriate tax and social security principles. Be able to understand legislation changes and outline impact on bp and our expatriates., • Experience of delivering or overseeing expatriate tax programmes to large global companies., • Highly motivated, willing to take on new challenges and able to focus on continuous improvement., • Excellent task management to prioritise to meet strict deadlines and deliverables timely and efficiently., • Strong verbal and written communication skills., • Accurate data skills and high attention to detail., • Excellent teamwork., • Excellent MS Excel, Word and PowerPoint skills i.e. knowledge of Vlookups etc. Why join us? At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations (Inactive), Extract, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational Knowledge, Performance and planning, Problem Solving, Project and programme management {+ 5 more} . Future Location Notice: This role will start in Sunbury, London. bp has announced a planned office move to Timber Square, London, with all positions currently advertised in Sunbury, including this one, expected to relocate around Q4 2027-Q1 2028. This presents an exciting opportunity for all employees and leaders to come together in one London location. The specific date of the move will be confirmed closer to the time. Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please _. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

JOB TITLE: Senior HR Business Partner- Aviation LOCATION: London, Heathrow HOURS: 40 hours per week, flexibility required to support a 24/7 operation CONTRACT: Permanent You will need to be a versatile, diverse and experienced HR generalist who has a proven successful record of leading and delivering all aspects of HR and IR with dedication and passion, whilst keeping abreast with changes in employment legislation. You be responsible for shaping the performance and development systems for all ABM Aviation UK Ltd team members as well as designing and supporting the company talent frameworks. This includes performance management, succession planning and workforce/human resource planning whilst guiding and managing Human Resources services for the Company. Confidentiality is key as well as loyalty to the operational Directors, HR and the Company. You need to be able to give a clear picture with full understanding of how each division or site is running and what is happening at all levels. Effective people skills are critical to always ensure good relationships with all team members and external contacts. You will also be responsible for developing and implementing the HR planning of each division or site and l produce accurate and timely HR reports monthly in order to provide accurate information to the Senior HR Director and operational leads. The Senior HR Business Partner is the strategic People partner for ABM's London Heathrow Passengers Requiring Support (PRS) contract. Partnering with the Account Director and senior operational leadership team, the role translates the contract strategy and ABM UK & I People Strategy into a focused account people plan with clear priorities, ownership and measurable outcomes. Reporting initially to the VP, HR UK & Ireland, the role is accountable for ensuring people priorities support safe and consistent service delivery, colleague experience, operational performance and client confidence within a complex, high-profile 24/7 aviation environment. This is an individual contributor role with no direct reports. It delivers outcomes through influence: coaching operational leaders, building manager capability and bringing together the right People specialists and business stakeholders to deliver agreed priorities. The role has a critical focus on strategic workforce planning, frontline leadership capability, talent and succession, colleague engagement and voice, attendance, retention, performance, inclusion and workforce stability. It uses people, operational and client insight to identify root causes, anticipate risk and target action where it will have the greatest impact. The role also provides senior People leadership for organisational change, employee and industrial relations, business-critical people risks and people-related client governance, working closely with Employee Relations, Recruitment, Learning & Development, Talent, Engagement, Communications Shared Services, People Insights, HR Technology and People Programmes. • Lead the development and delivery of the London Heathrow PRS account people plan, aligned to the contract strategy, ABM UK & Ireland People Strategy, operational priorities and Enterprise strategy., • Act as a trusted adviser to the Account Director and senior operational leadership team, providing commercially focused, practical and insight-led People advice., • Build effective relationships with relevant client stakeholders and contribute to people-related client governance, reviews and improvement plans., • Translate operational priorities, service requirements and client expectations into clear workforce, leadership, culture and colleague-experience outcomes., • Ensure people activity supports contract performance, service continuity, colleague experience and client confidence, escalating material risks to the HR Director., • Deliver outcomes through influence rather than formal authority, setting clear expectations with leaders and maintaining accountability for agreed people outcomes., • Coach and challenge operational leaders and managers to build ownership, capability, consistency and confidence in people leadership., • Bring together Employee Relations, Recruitment, Learning & Development, Talent, Engagement, Shared Services, People Insights, HR Technology, Communications and People Programmes around the account's priorities., • Establish clear ownership, handoffs, timescales and escalation routes so specialist support is joined up, timely and aligned to operational need., • Act as a senior escalation point for complex people risks, stakeholder challenges and cross-functional dependencies, ensuring the VP HR has early visibility of material issues., • Develop and drive a practical account culture and engagement plan that supports an inclusive, respectful and high-performing frontline environment., • Strengthen team member voice and communication across shifts, locations and workforce groups, ensuring leaders listen, respond and visibly follow through on feedback., • Use engagement, retention, attendance, employee-relations and operational insight to identify themes, address root causes and prioritise targeted interventions., • Coach leaders to improve performance, attendance, wellbeing, recognition and the quality and consistency of the day-to-day colleague experience., • Work with Communications, Engagement and other specialist teams to ensure account activity is coordinated, accessible and relevant to frontline colleagues., • Lead strategic workforce planning for the London Heathrow PRS contract, aligning workforce capacity and capability to service demand and operational requirements., • Work with leaders to identify recruitment and retention pressures, future skills, critical-role dependencies, capability gaps and succession risks., • Partner with Talent, Recruitment and Learning & Development to strengthen frontline leadership, critical-role succession, career pathways and workforce capability., • Support organisational design, structure reviews and changes to ways of working, ensuring accountabilities, spans and interfaces enable effective service delivery., • Bring relevant external insight from aviation, facilities management and frontline service environments to challenge thinking and inform practical solutions., • Lead the business partnering contribution to organisational change, service improvement, technology and process implementation, TUPE, mobilisation and demobilisation activity affecting the account., • Work with People Programmes and specialist teams to confirm the right delivery model, roles, governance and account support for each activity., • Provide senior stakeholder management, business context, people-risk insight and local implementation support so change is effectively coordinated, adopted and embedded., • Identify people risks, dependencies and colleague impacts that may affect service continuity, operational performance or client confidence, and ensure effective mitigation is in place., • Maintain effective relationships with employee representatives and trade unions, supporting constructive engagement and early resolution of workforce issues., • Support the VP and Industrial Relations & HR Policy Centre of Expertise with pay negotiations, collective consultation and other industrial-relations activity affecting the account., • Partner with Employee Relations on complex, high-risk or business-critical matters, ensuring decisions balance legal, commercial, colleague, operational and client considerations., • Use employee-relations data and case themes to identify systemic issues, strengthen manager capability and reduce repeat risk., • Establish a clear account people scorecard and governance rhythm, combining people, operational and relevant client measures to track delivery and impact., • Use workforce data and qualitative insight to identify emerging risks, trends and opportunities and turn them into focused action., • Provide clear, timely updates to the Account Director, account leadership team and HR Director on progress, risks, decisions and support required., • Evaluate the impact of people interventions and adjust priorities where outcomes are not improving at the required pace., • Contribute to continuous improvement of the People Operating Model, ensuring the account receives proactive, joined-up and value-adding support., • A clear, measurable London Heathrow PRS account people plan is agreed, owned and delivered in line with contract and client priorities., • Progress is demonstrated against agreed baselines and targets for colleague engagement, retention, attendance, workforce stability, manager capability and other priority people outcomes., • Workforce capacity, capability and succession risks are identified early and translated into practical action that supports service delivery., • Frontline leadership capability, critical-role succession and accountability for people outcomes are strengthened., • Complex employee and industrial relations risks are managed proactively, with repeat themes reduced and service disruption minimised., • Change is effectively coordinated and embedded, with colleague impact, operational continuity and client confidence actively managed., • Specialist People support is joined up and timely, with clear ownership, handoffs and accountability for outcomes., • People insight informs decisions and people activity makes a visible contribution to colleague experience, operational performance and client confidence., • Significant senior HR business partnering experience in a complex, unionised, frontline, customer-service or regulated environment; aviation or facilities management experience is desirable., • Demonstrable experience of developing and delivering strategic account people plans that improve workforce, leadership, culture and business outcomes., • Strong track record of influencing senior operational and client stakeholders, delivering through others and retaining accountability without formal authority or direct reports., • Experience of strategic workforce planning, organisational effectiveness, talent and succession, manager capability and employee engagement in a large operational workforce., • Strong employee and industrial relations experience, including complex case management, trade-union engagement, collective consultation and pay negotiations., • Ability to use people, operational and commercial data to diagnose issues, establish priorities, measure impact and communicate clear recommendations., • Experience of leading or supporting organisational change, TUPE, mobilisation, technology or process implementation in a business-critical environment., • Strong commercial judgement and an understanding of how people outcomes affect contract performance, service delivery, colleague experience and client confidence., • Resilient, credible and collaborative, with the ability to work at pace, navigate ambiguity and maintain effective challenge in a high-profile 24/7 operation., • CIPD qualification required., • Degree-level education or equivalent experience., • Further development in HR business partnering, change, employee relations or organisational design desirable. *Please note that obtaining an airside pass is an essential requirement of this role. As part of this process, the successful candidate will be required to complete a full five-year background check, including a criminal record check* We're proud to offer a great range of benefits including: • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home, • Mental Health support and Life Event Counseling, • Get Fit Programme, • Financial and legal support, • Cycle to work scheme, • Access Perks at Work, our innovative employee app where you can find:, • Perks: discounts, gift cards, cashback, and exclusive offers, • Life: Search for resources and tools on topics ranging from family and life to health, money and work, • Support: Online chat or telephone service for urgent support in a crisis For More Information About ABM's Benefits, Visit Our ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. #J-18808-Ljbffr

Entity: People, Culture & Communications Job Family Group: HR Group Job Description: Role synopsis: We are looking for a Mobility Compliance advisor to join our International Mobility team based in Sunbury, UK. The team is focused on providing a high-quality service to bps expatriate population. This role will support a global expat program to ensure bp and their assignees are meeting all assignment tax compliance requirements. Please note that roles based out of SJS or Sunbury will move to Timber Square, Southwark, from Q4 2027. Key accountabilities: Manage assignee tax equalization payments (TEQs), including payments and collections for primarily the US, Canada and the UK. Answer assignees questions on TEQ payments and collections. Support with TEQ escalation process including engagement with line managers, PC&C and legal. Issue internal tax return communications to assignees and track responses. Work with bps external tax services provider to support with compliance escalations and ensure efficient running of the annual tax return process. Monitor and deliver assignment compliance monthly/quarterly/annual related compliance activities. Build and maintain strong relationships with internal and external stakeholders, including P&C, O&A, Tax, Global Mobility teams, payroll, and external vendors. For allocated countries act as IM Centre of Excellence contact for expatriate tax matters. Support Mobility Compliance consultant in delivery of projects and initiatives linked to compliance. Experience and job requirements: Knowledge of expatriate tax and social security principles. Be able to understand legislation changes and outline impact on bp and our expatriates. Experience of delivering or overseeing expatriate tax programmes to large global companies. Highly motivated, willing to take on new challenges and able to focus on continuous improvement. Excellent task management to prioritise to meet strict deadlines and deliverables timely and efficiently. Strong verbal and written communication skills. Accurate data skills and high attention to detail. Excellent teamwork. Excellent MS Excel, Word and PowerPoint skills i.e. knowledge of Vlookups etc. Why join us? At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. There are many aspects of our employees lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations (Inactive), Extract, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational Knowledge, Performance and planning, Problem Solving, Project and programme management {+ 5 more} . Future Location Notice: This role will start in Sunbury, London. bp has announced a planned office move to Timber Square, London, with all positions currently advertised in Sunbury, including this one, expected to relocate around Q4 2027-Q1 2028. This presents an exciting opportunity for all employees and leaders to come together in one London location. The specific date of the move will be confirmed closer to the time. Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. TPBN1_UKTJ

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, on-going temp contract £15.00 - £15.86 per hour (40 hour week) We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on an on-going temporary contract. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction. Create action plans to ensure complaints are resolved effectively. Proactively respond to concerns at the earliest stage to prevent escalation where possible. Investigate and register all complaints, reporting in accordance with company and client procedures. Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes. Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction. Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager. Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed. Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback. Produce a monthly report outlining survey findings and actions taken to address any issues identified. Key Experience Previous experience working in a customer service environment is essential. Experience working with Local Authorities or Registered Housing Providers is desirable. Proven ability to work in a busy environment and meet challenging deadlines. Knowledge of Reactive Maintenance Services is desirable. You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success. Please apply online now. TPBN1_UKTJ

Role Overview Our client is a specialist motor broker based in Twickenham. They focus exclusively on providing tailored motor insurance solutions to personal lines clients, and are looking for a diligent and empathetic Complaints Handler to join our Complaints & Quality Control team. This is a customer-focused role at the heart of how we put things right. You will take ownership of customer complaints from first notification through to final resolution, investigating each case thoroughly, communicating clearly and fairly with customers, and ensuring every complaint is handled in line with FCA rules and our own internal standards. You will work closely with the wider Complaints & Quality Control team, as well as underwriting, claims, and customer service colleagues, to identify root causes and help drive improvements across the business. Key Responsibilities Complaint Investigation & Resolution Take ownership of allocated complaints from receipt through to closure, acting as the customer's main point of contact throughout. Investigate each complaint thoroughly, gathering all relevant policy, claims, and call/correspondence records to establish the facts. Determine a fair and reasonable outcome for each case, applying sound judgement and treating customers fairly at every stage. Draft clear, empathetic, and well-evidenced final response letters within FCA-mandated timescales. Regulatory Compliance Handle all complaints in accordance with FCA DISP rules, including acknowledgement, holding, and final response deadlines. Maintain accurate and complete complaint records on the complaints handling system, ensuring full audit trails. Escalate complaints appropriately to the Financial Ombudsman Service where required, and support the preparation of FOS case files. Keep up to date with regulatory changes and guidance relevant to complaints handling in general insurance. Customer Communication Communicate with customers by phone, email, and letter in a professional, clear, and empathetic manner, particularly where customers are distressed or vulnerable. Manage customer expectations proactively, providing regular updates on the progress of their complaint. Identify and appropriately support vulnerable customers in line with the company's vulnerable customer policy. Root Cause Analysis & Quality Identify trends and root causes across complaint volumes and feed these back to the relevant teams and management. Contribute to quality control reviews and calibration sessions to ensure consistency of complaint outcomes. Support the wider Quality Control function in reviewing calls, files, and processes to identify areas for improvement. Recommend process, training, or policy changes where complaint themes suggest a wider issue. Reporting & Stakeholder Liaison Maintain accurate complaint MI and support the preparation of regular complaints reports for senior management. Liaise with underwriters, insurers, and claims handlers as needed to gather information relevant to a complaint. Support the Complaints & Quality Control Manager with ad hoc projects, audits, and regulatory reporting requirements. Person Specification Essential Experience & Skills Previous experience handling complaints within a UK general insurance or insurance broking environment. Sound working knowledge of FCA DISP rules and the wider regulatory framework for complaints handling. Strong written communication skills, with the ability to produce clear, well-structured final response letters. Excellent investigative skills, with a methodical and fair approach to establishing the facts of a case. Confident, empathetic telephone manner, including experience supporting vulnerable customers. Good working knowledge of Microsoft Office, particularly Word and Excel. Strong organisational skills with the ability to manage a caseload and consistently meet regulatory deadlines. Desirable Experience working within a personal lines motor broking environment. Familiarity with OpenGI or other broker management systems. Experience preparing case files for referral to the Financial Ombudsman Service. Cert CII or working towards a relevant insurance qualification. Personal Attributes Calm, fair-minded, and resilient, with the ability to manage difficult conversations professionally. A genuine customer advocate who is comfortable balancing customer outcomes with business and regulatory requirements. Highly organised, with strong attention to detail and the ability to manage competing deadlines. A team player who is willing to share insights and contribute to a culture of continuous improvement. What We Offer A key role within an established personal lines motor broker, working directly with customers to put things right. Ongoing training and support in complaints handling and regulatory best practice. A supportive and collaborative working environment based in Twickenham. Competitive salary commensurate with experience. Opportunity for career progression within the Complaints & Quality Control team. TPBN1_UKTJ

Repairs Planner Location: Kingston Upon Thames Salary: Up to £28,000 per annum Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Repairs Maintenance Planner to join their busy team based in Kingston Upon Thames on a permanent basis. This is a fast-paced and varied role, ideal for someone with experience in repairs and maintenance planning, scheduling or administration. You will be responsible for coordinating appointments, scheduling operatives and contractors, liaising with residents and supporting the successful delivery of responsive repairs and maintenance works. You will also be responsible for the planning and coordination of damp and mould works, ensuring appointments are arranged efficiently and works are progressed within the required timescales. Key Responsibilities Scheduling repair appointments and managing resident diaries. Planning and coordinating operatives' and subcontractors' workloads. Planning and coordinating damp and mould works, ensuring jobs are scheduled and progressed efficiently. Liaising with residents, operatives, supervisors and subcontractors regarding appointments and work updates. Raising, updating and closing jobs on internal systems. Monitoring outstanding repairs and damp and mould works, ensuring jobs are completed within agreed service level agreements. Handling incoming calls and emails from residents, clients and contractors. Supporting supervisors and contract managers with administrative duties. Maintaining accurate records and ensuring compliance with company procedures. Assisting the wider administration team with day-to-day office duties. Delivering excellent customer service and resolving scheduling queries efficiently. Monitoring workloads and prioritising urgent repairs where required. Skills & Experience Previous experience as a Repairs Planner, Scheduler, Maintenance Coordinator or Administrator. Experience within social housing, property services or construction is highly desirable. Experience planning or coordinating damp and mould works would be advantageous. Excellent organisational and time management skills. Strong communication skills with the ability to liaise with a wide range of stakeholders. Ability to prioritise workload and work effectively in a busy, fast-paced environment. Good IT skills including Microsoft Office and scheduling systems. Strong attention to detail and a proactive approach to problem-solving. Customer-focused with a professional telephone manner. If you are interested in this role, please reach out to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. We are an equal opportunities employer. INDTJ TPBN1_UKTJ

A major UK & International Freight Forwarding organisation are experiencing major growth and are looking to add a Senior Air Import Coordinator to their team.This vacancy is for a senior air import clerk so they need to be able to work using their own initiative as they will be in the office as the only Import clerk on shift on some occasions over the weekend. ROLE: Senior Air Import Operator BASIC SALARY: £36k to £40k LOCATION: Heathrow HOURS: 4 on 4 off day shift & itll be 12-hour shifts from 0700-1900 hrs ( with a 1 hour lunchbreak ). ROLE: Managing the air Import process for clients from start to finish including customs clearance . Outstanding Customer Service Managing High Volume of air import shipments with minimum issue Assist customer with their Supply Chain Model Managing Information Flow between Systems Manage Origin Offices Pre-Alerts Origin management Customs Entries Transport Deliveries Internal / external communication Liaising with Customers through Email & telephone. Job costing / Invoicing System updates Skills required: Must have at least 4 years Air Import and customs clearance experience - Essential If they have Cargowise and/or Sequoia experience, this would be an advantage. Must have experience of dealing with Import customs clearances Proactively action duties on a daily basis, supporting the team during times of absence or holidays. Customer Service Able to process different types of customs entries Accuracy Able to handle multiple customers & clearances each day Knowledge of Cargowise & Sequoia an advantage Financial Awareness Able to work using their own initiative Manage customer issues and the ability to deal with minor issues, disputes, or complaints. TPBN1_UKTJ

Or an Ex HGV Technician, Service advisor, parts tech etc someone who is dynamic, has a real flair & drive about them. Respond to telephone and walk-in enquiries by greeting customer with the appropriate salutation To take bookings for service & repair work either through personal contact with the cu

Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are seeking an experienced gas engineer to join our busy team to carry out service, and repairs on domestic heating and hot water systems for our customers. Overview of Role: The primary responsibility of the Heating Engineer will be to maintain and repair heating systems in our clients' properties. They will ensure that the heating & hot water systems are operating efficiently and safely, and that any repairs are completed in a timely manner ensuring customer satisfaction. Key Responsibilities: Carry out service and maintenance works on a variety of domestic properties across the region. Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards. Communicate updates and progress of work, completing the required paperwork electronically and manually. Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work. To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements. Key Attributes & Requirements: Gas qualifications are essential for this role including as a minimum CCN1, CENWAT, HTR1, CKR1. Out of Hours evening and weekend cover on a rota basis is required as part of this role A friendly and professional attitude to build strong relationships with clients & tenants It is important that we complete all the appropriate criminal and reference checks before you start working with us. Working hours are: 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs 1 hour for lunch daily, call out rota to go on doing evenings & weekend work. What We Offer: Company vehicle and fuel card Support provided for professional qualifications Employee wellbeing programme, occupational health support, telephone support- counselling for staff Service level awarded annual leave Enhanced maternity & paternity packages Dental/Healthcare cash plan Cycle to Work Scheme Electric Vehicle Leasing Scheme Gender & Equality Working Group Sureserve Academy- a platform for development, career progression Employee Voice programme Social activities for all of our Teams Sureserve Legends- celebrating the fantastic ways in which our employees live our values. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK. TPBN1_UKTJ

Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are looking for a dynamic & motivated commercial gas engineer, with strong technical expertise, and solution oriented approach to join our team. Overview of Role: The Commercial Engineer will work closely with our engineering teams to provide technical solutions to our clients, and attending premises to carry out service, breakdown and repair work. You will be an COCN1 gas qualified engineer with experience in commercial gas heating and hot water systems. Key Responsibilities: Carrying out service and maintenance works on a variety of properties across the region. Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards. Communicate updates and progress of work, completing the required paperwork electronically and manually. Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work. To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements. Key Attributes: With a friendly and professional attitude, you will build strong relationships with our clients and their tenants, ensuring all works meet the required standards. Experience in working on commercial gas heating and hot water systems COCN1 Qualified Working hours: 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs 1 hour for lunch daily, call out rota to go on doing evenings & weekend work. What We Offer: Company vehicle and fuel card Uniform & mobile device Support provided for professional qualifications Employee wellbeing programme, occupational health support, telephone support- counselling for staff Service level awarded annual leave Enhanced maternity & paternity packages Dental/Healthcare cash plan Gender & Equality working groups Bike to Work Scheme Electric Vehicle Leasing Scheme Sureserve Academy- a platform for development, career progression Employee Voice programme Social activities for all of our Teams Sureserve Legends- celebrating the fantastic ways in which our employees live our values. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK. TPBN1_UKTJ

You’ll create the perfect atmosphere in which our customers can have enlivening experiences and enjoy our famous pizza. Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers.

While we welcome applications from all candidates, some roles may require candidates to have the right to work in the UK without restrictions due to the nature of the service and staffing requirements. Location: Copperclay Mews, Easingwold, York We are looking for a Domestic Operative to join

Deliver parcels safely and efficiently to customers in your local area. Provide a reliable and friendly service.

Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. It's our mission to provide an outstanding customer experience. Whilst a safe working environment goes witho

Responsibilities will include: Completing multi-drop customer deliveries safely and efficiently Delivering thermoplastic sheet, rod and tubing Loading and securing the vehicle correctly Assisting with unloading at customer sites Providing a professional and helpful service to customers Carrying out

Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. It's our mission to provide an outstanding customer experience. Whilst a safe working environment goes witho

Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services. What you'll be doing Complete all deliveries into customers homes in a safe and professional manner. Communicate effectively with the customer prior to delivery to ensure t

Ensuring fast, reliable delivery for our customers.

To continue delivering smiles to all our customers, we’re opening additional spots for delivery partners, specifically during the busy months. Offering seasonal delivery opportunities helps us to ensure that the number of delivery partners on our programme matches our anticipated customer demand,

Travel expenses paid - 55p per mile Full Time (3 shifts) / Part Time (2 shifts) Days or Night shifts available Bank shifts available (0 contracted hours per week, as and when available) Shift times vary depending on which home you are working at Up to 30 days annual leave, plus 8 bank holidays, depe

To continue delivering smiles to all our customers, we’re opening additional spots for delivery partners, specifically during the busy months. Offering seasonal delivery opportunities helps us to ensure that the number of delivery partners on our programme matches our anticipated customer demand,

Overtime: Not applicable Weekend Work: Not required Pay Frequency: Weekly RESPONSIBILITIES / DUTIES Completing up to 20 multi-drop deliveries per day Delivering office supplies including stationery, cleaning products and office furniture Loading and unloading the vehicle safely and efficiently

To continue delivering smiles to all our customers, we’re opening additional spots for delivery partners, specifically during the busy months. Offering seasonal delivery opportunities helps us to ensure that the number of delivery partners on our programme matches our anticipated customer demand,

Committed to customer care and first-class service provision Knowledge of Health and Safety COSHH regulations Empathy and a desire to make a difference to the lives of our residents Ability to multi-task, work under pressure and on own initiative in a fast-paced environment To share our values and d

What youll do Collect parcels from your local delivery unit at an agreed time Deliver parcels safely and efficiently to customers in your local area Provide a reliable and friendly service Use our route optimisation software to plan an efficient delivery round What youll need A suitable medium or la

To continue delivering smiles to all our customers, we’re opening additional spots for delivery partners, specifically during the busy months. Offering seasonal delivery opportunities helps us to ensure that the number of delivery partners on our programme matches our anticipated customer demand,

What You Need Must be 25+ due to insurance requirements Valid UK driving licence held for at least 2 years Maximum 6 points on your licence No driving convictions Clean criminal background Reliable, professional and committed to providing great customer service Comfortable working independently and

To continue delivering smiles to all our customers, we’re opening additional spots for delivery partners, specifically during the busy months. Offering seasonal delivery opportunities helps us to ensure that the number of delivery partners on our programme matches our anticipated customer demand,

Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational h

Once you have uploaded all required documents and passed your background check, you can start delivering smiles, backed by Amazon! Delivering packages to Amazon customers is a great way to earn extra money with a trusted company that puts safety and innovation first. To continue delivering smiles to

Paid business mileage Flexible schedule up to 6 days/week Full onboarding and ongoing support from our dedicated team The Role Start point: Weybridge Delivery area: Hayes & surrounds Deliver parcels to homes & businesses efficiently and professionally Follow planned routes and schedules Provide exc

HOW TO APPLY If you are interested in this position, please apply below or send a covering letter and your CV to dpssenquiries @ solosupportservices.

Offering seasonal delivery opportunities helps us to ensure that the number of delivery partners on our programme matches our anticipated customer demand, all to maintain the highest programme standards. Once you have uploaded all required documents and passed your background check, you can start de

Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational h

T Delivery Driver – Glass & Materials Location: Ealing / West London Pay: £16.Hours: Monday–Friday, 7:00am–5:00pm Paid Hours: 9.Saturday Work: Available Employment: First 3 months self-employed, then permanent PAYE We are currently recruiting on behalf of an established client for an experien

All our adult services are regulated by the CQC, and our children's services are also regulated by Ofsted. Today, with more than 5,500 team members nationwide, we are one of the country's leading family-owned care providers, delivering high-quality care and support services across more than 170 loca

To continue delivering smiles to all our customers, we’re opening additional spots for delivery partners, specifically during the busy months. Offering seasonal delivery opportunities helps us to ensure that the number of delivery partners on our programme matches our anticipated customer demand,

Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational h

To continue delivering smiles to all our customers, we’re opening additional spots for delivery partners, specifically during the busy months. Offering seasonal delivery opportunities helps us to ensure that the number of delivery partners on our programme matches our anticipated customer demand,

PMLD School Care Assistant SEN School Kingston Location: Kingston, South West London Role: PMLD School Care Assistant Contract: Full-time, long-term Start: ASAP / September 2026 A specialist SEN school in Kingston is looking for a caring and committed School Care Assistant to support pup

Once you have uploaded all required documents and passed your background check, you can start delivering smiles, backed by Amazon! Delivering packages to Amazon customers is a great way to earn extra money with a trusted company that puts safety and innovation first. To continue delivering smiles to