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Fresh Pizza and fresh pasta - MODERN concept offering POSITION AVAILABLE IMMEDIATELY BRAND NEW KITCHEN/BAR/DINING SPACE £35,000-£39,000 per annum (depending on experience restaurant on one floor 40 hours a week 2 days off 65 cover venue Relaxed, dining setting family friendly/children friendly/dog friendly venue responsibilities: customer focused team oriented individual to achieve the goals of the business cash handling maintenance standards for service Deliveries and ordering for drink stock casual, relaxed all day dining brand new refurbishment and fully renovated venue an opportunity to join a long standing hospitality group with a proven track record for training and development

Pub in West London Sales around up to 20k a week Roughly 100 covers venue Looking for an experienced GM who can lead both FOH and BOH house and drive business forward. You would be someone from a pub background Good knowledge about wines and spirits You know the numbers and how to control costs In return, £40000 + 20% share of service + profit share

Join a practice that’s revolutionising smiles and lives. If you are passionate about dental care, whether you're just starting or already enrolled in a dental nursing course, this role in our dynamic team is perfect for you. About the Practice We prioritise exceptional dental care with cutting-edge equipment and techniques. Our team is dedicated to making patients feel confident and supported from their first step through our doors. About You • Right to work in the UK (valid National Insurance required), • Enrolled or planning to enrol in a GDC-approved Dental Nurse course, • Hepatitis B immunisations (in process or completed), • Enhanced DBS check necessary (or willing to attain), • Friendly and calm demeanor, • Ready to engage in both clinical and administrative tasks, • Interested in aesthetics and cosmetic dentistry (preferred) Key Responsibilities • Assist dentists during procedures, • Adhere to infection control protocols, • Manage clinical equipment and stock, • Update and maintain accurate patient records, • Support reception and admin duties when needed, • Engage with patients for a positive experience Benefits • Continuous training and CPD opportunities, • Recognition for excellence, • Health and wellbeing support, • Up to 30 days annual leave plus bank holidays, • Discounts on food, fitness, and retail, • Life assurance cover, • A supportive, inclusive work environment If you’re enthusiastic about transforming dental experiences and patient confidence, we’d love to welcome you to our team. Apply now to begin a rewarding career in dental healthcare.

Job description Gaucho are looking for an enthusiastic and experienced Receptionist to join one of our Gaucho teams! The ideal Receptionist candidate will be passionate and want to grow within a busy, high end environment. They will demonstrate personality and warmth towards guests, and be a Gaucho ambassador. Key responsibilities of the Receptionist • Maintaining skills and product knowledge as taught at the Gaucho Academy, • Attending and responding to all post-academy company training, • Demonstrating a positive approach to own role and teamwork, • Supporting, training and acting as a role model to new members of the team, • Completing quality preparation of all duties to set up and close the restaurant and shift to standard, • Greeting guests warmly and showing them to the bar or restaurant in accordance with Cycle of Service standards, • Transferring guests elegantly from the bar to the best available table and ensuring they are seated according to Cycle of Service standards, • Updating and monitoring section, cover and status information throughout service and informing the manager of any issues, • Previous experience as a Receptionist, • Enthusiasm for hospitality, and a fast-paced working environment, • 50% off your bill at all Gaucho and M Restaurants, • Industry Apprenticeship opportunities, cycle to work scheme and access to our employee discounts platform, • Training in the Rare L.A.B, • Career development and training, • Staff food breakfast and lunchtime of every day worked

Front of House Receptionist & Practice Administrator Battersea Square Vets: independent clinic in London We are looking for a highly organised, confident Front of House professional to join our team in a full-time, in-person role, combining reception, concierge, client care, and practice administration. This position suits someone who enjoys accuracy, and responsibility, alongside client interaction in a busy clinical environment. Working hours: Full-time role Shifts worked between 8.30am and 6.30pm Saturday mornings 9am–12pm, one in three The role: You will play a key role in keeping the clinic running smoothly day to day. While client-facing skills are crucial, strong organisational and administrative skills are essential for this position. Key responsibilities include: Managing the front desk and maintaining a clean and organised reception area Booking appointments and coordinating clinic schedules accurately Handling phone calls, emails, and messages efficiently Managing payments, invoices, and client accounts Maintaining accurate client and patient records Supporting insurance claims Driving administrative follow-ups Assisting with stock control and medication ordering Working closely with the team to support clinic workflow About you: We are looking for someone who: Has previous reception, administration, or front of house experience Is highly organised with excellent attention to detail Enjoys administrative tasks and working with systems and processes Communicates clearly and professionally with clients and enjoys client communication Enjoys and is comfortable with speaking to clients by phone and in person Is comfortable chatting to clients and welcoming them to the clinic Is comfortable around animals and in a clinical setting where animals may be unwell Can prioritise tasks and stay calm in a busy environment Is reliable, proactive, and works well as part of a team Veterinary experience is helpful but not essential Very strong organisation and admin skills, and very strong customer skills are key to this role. Why work with Battersea Square Vets: Independent, family-run practice with a supportive working culture Clear structure, responsibility, and variety in the role. A team environment that values reliability and professionalism Meaningful client interaction alongside essential admin work How to apply: Please send your CV and a short covering note Job Type: Full-time Benefits: Employee discount

We are looking for a dedicated and organized Office Administrator to assist with preparing and managing office files online. The ideal candidate must be proficient in MS Word and possess strong English communication skills, both written and verbal. Requirements: • Proficiency in MS Word and general office software., • Strong organizational and administrative skills., • Good command of the English language., • Ability to work independently and meet deadlines., • Ability to work on weekends A personal laptop is required, as you will be working from our Richmond or Hounslow location. This role is suitable for international students who are looking for part-time administrative experience in a professional setting. If you are interested, please send your CV and a brief cover letter explaining your suitability for the role.

Job Title: Hostess Location: NEW High-End Bar/Lounge, Chiswick, London Job Type: Full-Time/Part- September opening! Located in the heart of Chiswick, our bar/lounge is renowned for its elegant ambiance, exceptional service, and sophisticated clientele. We are seeking a well-presented and professional Hostess to join our distinguished team. If you thrive in a high-end environment and have a passion for hospitality, we want to hear from you. Role Overview: As the Hostess, you will be the welcoming face of our establishment, ensuring every guest receives a warm reception and an unforgettable experience from start to finish. Your role is vital in maintaining the luxurious atmosphere our guests expect. Key Responsibilities: • Warmly greet guests upon arrival and ensure they feel welcome., • Manage reservations and coordinate seating arrangements efficiently., • Present menus and provide initial information about our offerings., • Maintain a pristine and organized reception and seating area., • Collaborate closely with the bar/lounge team to ensure seamless service., • Address guest inquiries and resolve any issues with professionalism., • Uphold the bar/lounge’s high standards of service and presentation. Requirements: • Must be over 21 years of age., • Impeccable presentation and grooming standards., • Previous experience in a high-end hospitality environment is preferred., • Outstanding interpersonal and communication skills., • Strong organizational abilities and attention to detail., • Ability to work flexible hours, including evenings and weekends., • Familiarity with reservation systems is an advantage. Benefits: • Competitive salary and gratuities., • Opportunities for career advancement and professional development., • Work in a vibrant, upscale environment., • Employee discounts on food and beverages., • Prime Chiswick location with excellent transport links., • ⁠COMPETITIVE SALARY! Application Process: We are committed to hiring the best and therefore have a strict interview process to ensure our team maintains the highest standards. If you believe you have what it takes to excel in this role, please send your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this position to - Application Deadline: Join us in delivering unparalleled service and creating memorable experiences for our guests. We look forward to meeting you! Further details will be discussed at the interview stage.

Kensington Olympia Dental Clinic is a modern private dental clinic delivering high-quality care with a premium, patient-first experience. We are hiring a commercially minded Practice Manager to lead day-to-day operations, drive team performance, and consistently convert enquiries into bookings and treatment acceptance. This role is ideal for someone with strong dental practice management experience who is highly organised, and confident leading a sales-focused front-of-house and patient journey. The Role You will be accountable for clinic performance across: • Reception and patient journey, • Diary utilisation and capacity planning, • Conversion rates (enquiries → consultations → treatment), • Team standards, training, and accountability, • Operational compliance and smooth daily execution You will work closely with clinicians and leadership to ensure an excellent patient experience while maintaining strong commercial performance. Key Responsibilities Operations & Leadership • Lead the reception/admin team and keep the clinic running to a premium standard, • Own the daily schedule: appointment flow, clinician utilisation, and minimal downtime, • Implement and maintain SOPs, checklists, and high-performance routines, • Manage stock, labs, suppliers, and service contracts Sales & Growth (Core Priority) • Drive booking conversion from calls, WhatsApp, website leads, and walk-ins, • Ensure follow-up systems are executed daily (no lead left behind), • Track and improve treatment acceptance through confident patient coordination, • Coach the team on scripts, objection handling, and premium patient communication, • Monitor key performance metrics and report weekly performance with action plans People & Culture • Recruit, train, and performance-manage reception and admin team members, • Run daily huddles and weekly reviews, • Promote a calm, professional, accountable clinic environment Compliance & Quality • Ensure smooth compliance with clinic standards (policies, records, protocols), • Work with leadership to maintain quality, audits, and governance routines Requirements (Must Have) • Minimum 2+ years as a Dental Practice Manager or senior dental management role, • Strong understanding of private dentistry operations and patient journey, • Proven ability to increase conversion, fill diaries, and drive sales outcomes, • Highly organised with excellent attention to detail and follow-through, • Confident communicator (phone, WhatsApp, email, in-person), • Comfortable leading a team and holding standards firmly, • Experience in a premium/private clinic environment (London preferred), • Knowledge of dental software(DENTALLY)/CRM systems, • Experience implementing scripts, scorecards, and performance dashboards How to Apply Apply with: • Your CV and a short cover note answering:, • Your dental management experience (clinic type, team size), • One example of how you improved conversions/diary utilisation, • Your notice period and availability Language: Portuguese and Spanish (preferred)

Full-Time Italian Head Chef (London, W6) We are an authentic Italian deli restaurant in London, looking for a skilled and passionate Italian Head Chef to lead our kitchen team. This is a full-time position, perfect for an experienced chef with a deep understanding of Italian cuisine and culture. Key Responsibilities: • Overseeing all kitchen operations, including food preparation and presentation., • Creating and maintaining authentic Italian dishes using traditional techniques., • Ensuring health, safety, and hygiene standards are strictly followed., • Managing food stock levels, inventory, and cost control., • Training and supervising kitchen staff to maintain high standards of Italian culinary traditions., • Designing menus that reflect seasonal ingredients and regional Italian flavors., • Collaborating with management to enhance the dining experience. Requirements: • Native or fluent knowledge of Italian cuisine and culture., • Proven experience as a Head Chef or Senior Chef in an Italian restaurant., • Expertise in authentic Italian cooking techniques and recipes., • Strong leadership and team management skills., • Thorough knowledge of kitchen health and safety regulations., • Ability to work efficiently in a fast-paced environment., • Creativity and attention to detail in menu development and food presentation. Details: • Location: London, • Hours: Full-time, • Salary: Competitive, starting from £40,000 per year, depending on experience and skills. If you are an Italian chef with a passion for authentic cuisine and are ready to bring your expertise to our kitchen, we’d love to hear from you! How to Apply: Please send your CV and a cover letter. Join us and lead our kitchen in delivering the true taste of Italy in London!

Internship Opportunity — Social Media & Brand Assistant Le Petit Maus Location: London (hybrid / remote) Duration: 3–6 months (flexible) Start date: Immediate Compensation: Travel expenses covered About Le Petit Maus Le Petit Maus is a design-forward children’s brand founded in London, known for our colourful, illustrated swaddles (3 new product launched coming) and playful—not traditional—approach to newborn essentials. We blend fashion, storytelling and function, and are expanding our brand presence across social, retail and press and have been seen in Tatler, House and Garden, and Countrylife We’re looking for a creative, proactive intern to join us and support our next stage of growth. Role Overview This is a hands-on role ideal for a student or recent graduate interested in fashion, social media, branding, PR or digital marketing. You’ll work closely with the founder to shape how Le Petit Maus shows up across channels, help drive brand visibility, and get exposure to the operational side of running a growing consumer brand. Key Responsibilities Social Media & Content (Primary Focus) • Support in defining and executing our social media content strategy across Instagram, TikTok and Pinterest and Email, • Create engaging posts, reels, stories, moodboards and visual assets that align with our brand aesthetic, • Conduct light competitor and trend research to inform content ideas, • Help manage the social posting calendar and track performance, • Assist with photography/videography for new products and campaigns Influencer, Press & Community Engagement • Coordinate gifting and outreach to influencers, stylists and parenting creators, • Support communication with press contacts and PR enquiries, • Maintain lists of creators, partners and press materials, • Help manage inbound messages across platforms and support community engagement Inventory & Operational Support • Assist with stock checks and light inventory management tasks, • Help prepare press packages, influencer mailers and product shipments, • Liaise with fulfilment partners when needed 🌟 What We’re Looking For • Someone super creative, organised and excited about building a brand, and willing to appear on the socials themselves with some acting, • Strong interest in fashion, children’s lifestyle, social media or marketing, • Comfortable with Canva/ marketing tools or willing to learn quickly, • Strong communication skills and attention to detail, • Ability to take initiative and work independently when needed, • A positive, can-do attitude — we’re a small team and we move fast! 💛 What You’ll Gain • Real experience shaping the social and brand presence of a growing fashion/lifestyle brand, • A portfolio of content and brand work you can showcase, • Exposure to PR, influencer marketing, product development and e-commerce, • Hands-on learning in a friendly, entrepreneurial environment, • A chance to be part of a creative brand on the rise How to Apply Please send your CV, a short note about why you'd like to join Le Petit Maus, and (if you have one) a small portfolio or examples of content you’ve created We can’t wait to hear from you 💕

Trainee Dental Nurse Permanent, Full-Time Schedule: Monday to Friday, 9:00 am – 5:00 pm Saturdays, 9:00 am – 1:00 pm About Us We are a friendly and busy dental practice with three modern surgeries. Our clinic is only a short walk from the city centre and well-connected by local transport links. We provide both NHS and private care, offering a full range of treatments from routine check-ups to cosmetic dentistry such as Invisalign, implants, crowns, veneers, whitening, and advanced hygiene services. Your Role As a Trainee Dental Nurse, you will support our dentists and hygienists in delivering excellent patient care. Full training is provided, so no previous dental experience is needed. Key responsibilities include: • Preparing treatment rooms and assisting during appointments, • Supporting patients before, during, and after treatment, • Maintaining accurate records and scheduling, • Managing stock and sterilising equipment, • Following strict hygiene and infection control protocols About You Enthusiastic about starting a career in dentistry A good communicator with clear English skills Organised, reliable, and eager to learn Professional, punctual, and a team player Eligible to work in the UK (visa/permits if required) Enrolled of planning to enrol on the NEBDN dental course, must provide letter of enrolment What We Offer • Competitive pay package, • Training support, • Uniforms and PPE provided, • Pension contributions, • Employee Assistance Programme (EAP), • Health cover, • Ongoing career development and support No experience required — just motivation and a genuine interest in dental care. Apply today and start your journey towards becoming a qualified Dental Nurse!

Cleaning & Hygiene • Wash dishes, pots, pans, utensils, and kitchen tools., • Keep work surfaces, counters, and floors clean at all times., • Empty bins and handle waste safely and regularly., • Clean down equipment (grills, fryers, ovens, fridges) after service., • Ensure hygiene standards (food-safe sanitising, cross-contamination control). Food Preparation Support • Wash, peel, and chop vegetables (e.g., parsley for tabbouleh, onions, tomatoes, garlic)., • Portion and pack takeaway condiments (garlic sauce, tahini, pickles, etc.)., • Assist with basic prep for meats (marinating shawarma or kebabs under chef supervision), • Measure and prepare ingredients for mezze (hummus, baba ghanoush, lentils, etc.)., • Refill stock in fridges/freezers for quick access during service. Service Support • Pack food into takeaway containers neatly and consistently., • Check orders before handing to front staff/delivery to ensure accuracy., • Refill and organise packaging materials (boxes, wraps, cutlery, napkins), • Help chefs during busy periods (fetching ingredients, passing items, simple plating). Stock & Organisation • Receive and store deliveries (check freshness and rotate stock – FIFO)., • Keep dry storage, fridge, and freezer areas tidy., • Monitor low-stock items and report to chef/manager. Other Duties • Follow health & safety rules (fire safety, use of cleaning chemicals)., • Assist with opening/closing duties (setting up kitchen, end-of-day cleaning)., • Be flexible to cover small tasks as needed in a takeaway-only setting.

CBI Academy is looking for a highly organized and efficient Office Assistant to join our team in Ealing, London. As an Office Assistant, you will provide administrative support to our team, ensuring the smooth operation of our office. • Provide administrative support to the team, • Manage office supplies and equipment, • Handle incoming and outgoing mail and correspondence, • Maintain office records and files, • Assist with event planning and coordination, • Provide excellent customer service to students, parents, and visitors • 1+ year of experience in an administrative role, • Excellent organizational and time management skills, • Good communication and interpersonal skills, • Proficiency in Microsoft Office and other office software, • Ability to work in a fast-paced environment • Competitive salary and benefits package, • Opportunities for career growth and professional development, • Training and support to enhance administrative skills, • Dynamic and supportive work environment If you are a motivated and organized individual who is passionate about administration, please apply with your CV and a cover letter. Address: Ealing Broadway, London

Key Purpose of the Role: To drive revenue growth for Battersea Chef Limited T/A Varanasi Chefs by developing new business, managing key customer accounts (dine-in, takeaway and delivery), and implementing sales and marketing initiatives that promote the restaurant’s authentic cuisine, online ordering, and special offers. Main Duties & Responsibilities: • Sales Strategy & Planning: Develop and implement a sales and business development plan to increase dine-in reservations, takeaway orders and home delivery sales for Varanasi Chefs., • Set, monitor and report on weekly and monthly sales targets across restaurant, collection, and delivery channels., • Market Research & Business Development: Conduct local market research in Battersea and surrounding areas to identify corporate clients, event organisers, hotels, and local businesses for regular catering, group bookings and private functions., • Analyse customer feedback and market trends to recommend new offers, packages and promotional activities suitable for an authentic Indian cuisine restaurant., • Customer Accounts Management: Develop and maintain strong relationships with key customers, including corporate clients, party organisers and repeat local customers., • Negotiate and manage contracts, pricing, and payment terms for group bookings, party menus and regular corporate catering., • Ensure timely invoicing and follow-up for B2B accounts to maintain healthy cash flow and minimise aged debtors., • Online Ordering & Promotions: Oversee and grow the performance of the restaurant’s online ordering and delivery channels, including the website ordering system and any third-party platforms, ensuring accurate menus, pricing and availability., • Plan, implement and track promotional campaigns such as collection and delivery discounts on orders over a set value, loyalty initiatives and seasonal offers to increase order frequency and basket size., • Monitor digital metrics (online orders, conversion rates, customer reviews) and propose continuous improvements., • Brand & Marketing Support: Work with management to promote Varanasi Chefs’ brand as a fine, authentic cuisine provider, highlighting quality ingredients, speciality dishes and signature menu items in all sales communications., • Coordinate with any external marketing/IT providers (e.g. website management company) to keep offers, gallery images, and contact information up to date and aligned with sales campaigns., • Support social media and local community engagement (flyers, local partnerships, events) to drive table bookings and online orders., • Reservations & Capacity Management: Work closely with the restaurant manager and head chef to forecast demand for peak periods, special events and seasonal occasions and align staffing and stock levels accordingly., • Promote advance table reservations and pre-order menus for busy nights to maximise covers and ensure smooth service., • Sales Reporting & Analysis: Compile and analyse daily/weekly sales figures by channel (dine-in, collection, delivery, online) and by product category., • Prepare regular sales and market reports for senior management, including performance of promotions, customer trends, and recommendations for menu pricing or product focus., • Quality & Customer Service Support: Liaise with front-of-house and kitchen teams to ensure that service quality and customer satisfaction reflect the restaurant’s promise of high-quality food and excellent customer service., • Monitor online reviews and direct customer feedback, identifying service or product issues and working with management to resolve them and prevent recurrence., • Team Support & Training: Provide guidance to front-of-house staff on upselling techniques, promotion details and key selling points of special dishes and offers., • Where required, support the induction of new staff by explaining current promotions, key customer accounts and service standards relevant to sales., • Compliance & Company Standards: Ensure all sales activities, pricing, promotions and representations of Varanasi Chefs are accurate, honest and compliant with UK consumer and advertising standards., • Protect the company’s reputation by maintaining professionalism in all dealings with customers, suppliers and partners.

Job Title: Sales Person Required for a Prestigious Academy Business academy looking for a very professional highly motivated, results-driven Sales Person to join our team at a leading educational institution located in Ealing, London. As a Sales Person, you will be responsible for promoting our academy and its courses to potential students, parents, and educational institutions. • Promote our Academy and its courses to potential students, parents, and educational institutions, • Meet and exceed sales targets through effective communication and negotiation skills, • Build and maintain relationships with existing and potential clients, • Identify new business opportunities and develop strategies to pursue them, • Provide excellent customer service to students, parents, and agents, • Work closely with the marketing team to develop and implement marketing strategies, • Maintain accurate records of sales activities and customer interactions, • Participate in events, exhibitions, and trade shows to promote the academy • 2+ years of experience in sales, preferably in an educational institution, • Excellent communication and interpersonal skills, • Proven track record of meeting or exceeding sales targets, • Ability to work in a fast-paced environment and adapt to changing priorities, • Strong organizational and time management skills, • Fluency in English, additional languages are a plus • Competitive salary and commission structure, • Opportunities for career growth and professional development, • Training and support to enhance sales and communication skills, • Dynamic and supportive work environment If you are a motivated and driven individual who is passionate about sales and education, please apply with your CV and a cover letter. Address: Ealing Broadway, London

Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.