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Please note this is a training course and fees apply*\nAre you looking to benefit from a new career in Data Analysis?\nIf you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst\nWe do this using our specialised Data Analyst career programme which looks to assist and place qualified candidates into a career pathway in Data Analysis.\nPlease note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience Data Analyst as we will be looking primarily at entry level roles.\nDemand for Data Analysts has grown 20% year on year. All business decisions rely on data to ensure correct business decisions are made and therefore the role of the data analyst in the new digital world has become essential for business owners.\nUsing our experience in providing data analysis and business analysis training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in Data Analysis.\nThe courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector.\nSkills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers.\nWhether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below.\nStep 1 - CompTIA Data+ Qualification\nThe first step is completing the CompTIA Data+ Qualification accredited by CompTIA.\nThis professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data.\nStudy time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam.\nThe course is provided online and comes complete with exam simulators and revision tools.\nYou will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam.\nThis qualification will set you on a route to becoming a data analyst.\nStep 2 - Data Administration Training\nData is extracted using various method which are normally IT driven.\nTherefore, we will provide you with access to the following additional courses to ensure you are suitably employable as a data analyst.\n * Microsoft excel - to expert level.\n * Learn SQL - the programming language used for extracting data from more complex databases.\n * Learn Python 3 - Python 3 is a simple to use programming language used by many analysts.\n * Learn Tableau - Tableu is a tool which analysts use to build visually appealing dashboards for complex data making it easier for stakeholders to comprehend.\nStudy time for these courses is approximately 30-60 hours and qualification is achieved through completion of the course with no exam.\nStep 3 - Business Analysis Foundation\nBusiness Analysts and Data Analysts often work very closely together and indeed many Data Analysts become Business Analysts and vice versa.\nAdding a Business Analyst Foundation certificate will make you much more employable and enable you to cross over into business analyst roles and hybrid roles. Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT).\nStudy time for this course is approximately 15 hours and qualification is achieved through an online BCS exam.\nStep 4 - Recruitment Support\nNow you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable role based on your new qualifications and any other experience you may have.\nWe have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot.\nOur Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector.\nThey will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need.\nOur money back guarantee\nIf after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams.\nHowever, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months.\nCheck our testimonials from the hundreds of candidates we have already helped.\nWhat Now?\nTo accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front.\nEnquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Data Analyst Career aspirations

Start Your Career in Project Management with ITonline Are you looking to benefit from a new career in project management? Start our project manager course today with no experience. If you are organised, competent, dependable, and can communicate well and motivate those around you, you could have a truly rewarding future as a Project Manager. We do this using our specialised programme, which focuses on placing candidates into gateway project management positions to build the foundation of a successful project manager career. Please note this career programme is designed for entry-level individuals with limited or no experience. If you are already an experienced project management professional, this programme may not be suitable, as we primarily focus on entry-level roles. Qualified Project Managers can easily earn between £450-£1,000 per day working on contracted positions, and salaries for lower-level and entry-level positions are also highly lucrative and in demand. Average Salaries in the Project Management Sector: * Project Administrator - £26,000 * Project Coordinator - £33,000 * Junior Project Manager - £36,500 * PRINCE2 Project Manager - £61,500 * Senior Project Manager - £70,000+ Why Choose Our Project Management Training? With years of experience in project management training and expert recruitment support, we provide a seamless and often fast-tracked route into a new career in project management. Our training programme includes industry-recognised qualifications that are essential for securing a job in the project management sector. Employers across the UK and Europe recognise these certifications, helping you stand out in the competitive job market. Whether you are working full-time, part-time, or unemployed, this flexible training and recruitment package can be completed at your own pace—often in just a few weeks—allowing you to start your project management career as soon as possible. Industry-Recognised Qualifications We OfferStep 1 - APM (Association for Project Management) Qualification The first step is completing the APM Project Fundamentals Qualification (PFQ). This globally recognised certification teaches you the fundamental principles of project management. The APM is the only chartered project management group in the world. Step 2 - PRINCE2 Foundation PRINCE2 is the most recognised methodology used by Project Managers worldwide. It is essential for anyone looking to work in project management and provides a structured approach to managing projects effectively. Step 3 - Project Management Simulation With our exclusive online Project Management Simulation, you will experience a real-world project management environment by working through a simulated project alongside a Project Manager. This hands-on experience strengthens your understanding of project management principles and prepares you for your first role. Step 4 - Recruitment Support Once you are qualified for an entry-level project manager position, our recruitment support team will work with you to help secure your first role in the project management sector. We have been helping candidates start and build careers in project management since 2007, with a 4.9 Trustscore on Trustpilot. Our recruitment team provides: * Full project manager CV reviews * Guidance on suitable entry-level project management roles * Mock job interviews to build your confidence * Personalised support to help you secure your first project manager position Our Money-Back Guarantee If, after one year of passing your formal qualifications, we have been unable to help you secure a role in project management, we will refund your study fees (minus exam costs). However, most candidates secure their first project manager role within six months of qualifying. For those based near major cities like London, Manchester, Liverpool, or Birmingham, this timeframe is often reduced to under three months. Start Your Journey to Becoming a Project Manager Today! To make training accessible, we offer finance options of up to one year, allowing you to get qualified and start your new career in project management without having to cover all training costs upfront. One of our experienced project management career consultants will contact you within four working hours to answer any questions and help you take the first step toward becoming a Project Manager. We look forward to receiving your application and helping you achieve a successful and financially rewarding career in project management.

ABOUT THE ROLEAs a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOUYou should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Bank Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. #3231

Position: Solar Contracts Manager Location: Midlands & surrounding areas Salary: £45,000 - £75,000 (DOE) A fast-growing contractor within the solar and renewables sector is seeking to appoint a Solar Contracts Manager as part of their currently expanding contracts team. Backed by a £700m turnover group, with an excellent benefits package and clearly mapped progression routes, this is a genuine opportunity to get in early and build a long-term career as the business scales. The business has achieved 142% growth over the past 12 months and has clear plans to grow from £17m turnover last year to £50m within the next three years. Following rapid expansion, the company continues to invest in its people, systems and delivery capability. You will join a strong technical site delivery team, working closely with the Installation Manager and Operations Director. Solar Contracts Manager Job Overview • Overseeing the installation and commissioning of solar PV systems within the new build housing sector, • Liaising daily with installers (both employed and sub-contracted), site managers, and clients, • Ensuring the ongoing quality and health & safety on site through toolbox talks, auditing works, and providing technical support, • Assisting with more complex installations from time to time, • Ensuring that projects are completed on time and reporting directly into the Operations Director.Solar Contracts Manager Job Requirements, • Strong background within the Solar PV installation sector is essential, • Open to Lead Electricians, Install Managers etc. looking for a step-up. Or fully-fledged Contracts Managers, • Experienced in new build housing solar projects preferred but not essential, • Essential qualifications including Electrical NVQ Level 3, 18th Edition, and 2391 Inspection and Testing. Solar PV & Battery qualifications desirable, • NICEIC Qualified Supervisor experience desirable, • Based in the Midlands area and willing to travel across the region (Birmingham, Leicester, Northampton, Coventry, etc).Solar Contracts Manager Salary & Benefits, • Salary: £45,000 to £75,000 (DOE), • 25 to 30 days holiday, plus Bank Holidays, • Pension scheme, • Company bonus scheme, • 2 years death in service cover, • Critical illness cover, • Regular team and companywide social events, • Comprehensive in house and external training and development, • Access to Udemy and other training platforms

Recovery Navigators (Mental Health) – Intensive Community Rehabilitation Service Salary: £24,570 per annum Location: Small Heath, Birmingham 37.5 hours per week – flexible shift patterns to include weekend and evening working. Part time roles will be considered. We are the leading provider of mental health services in Birmingham and the West Midlands. Our Vision is “Better Mental Health for All” and our values of Respect, Partnerships, Recovery, Wellbeing and Prevention are at the heart of what we deliver. Birmingham Mind has a well-earned reputation for excelling in quality delivery and plays a key role in supporting and influencing the wider mental health system across the city. We have been able to diversify our services over recent years resulting in our offer to the citizens of Birmingham being expanded to include prevention and community-based asset services, crisis intervention, a Birmingham and Solihull wide Mental health Helpline as well as workplace wellbeing support. You will be working as part of a multi-disciplinary clinically led Community Intensive Rehabilitation Team within Birmingham and Solihull Mental Health Foundation Trust and as such although the service manager employed by Birmingham Mind will be your line manager you will be working as part of an integrated medical and psychology team. You will be working in partnership with people who are experiencing mental health difficulties who are currently living in their own accommodation within the Birmingham area and require a period of intensive rehabilitation. Your support of individuals will be a person-centred recovery approach that focuses on developing, maintaining, and strengthening individuals’ skills, abilities, and personal resilience. Ideally you will be QCF/NVQ level 3 qualified or have a willingness to work towards this qualification. It is essential that you have an empathy for people experiencing mental health issues and are committed to service user involvement and empowerment. You will have a good understanding of equal opportunities, confidentiality, safeguarding and health & safety. You will need to be flexible due to the shift patterns which include evenings and weekends. Shift patterns include 9.00am - 5.00pm and 12.00pm to 8.00pm. Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme. Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position. Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties. Closing date for applications is Thursday 5th March 2026 Interviews to take place on Monday 16th March 2026

Job Title: Internal Sales SupportLocation: BirminghamSalary: £30,000 We're looking for a proactive and customer-focused Internal Sales Support professional to join a busy and growing sales team based in Birmingham. This role is vital to the smooth running of the sales function, providing day-to-day support to the sales team while delivering excellent service to customers. If you're organised, personable, and enjoy working at the heart of a commercial operation, this is a great opportunity to develop your career in sales support. The Role Reporting into the Sales Support Manager, you'll play a key role in ensuring sales activities run efficiently and customers receive a consistently high level of service. You'll work closely with the sales team, customers, and internal departments to support order processing, manage enquiries, and help drive sales performance. Key Responsibilities • Provide day-to-day administrative and operational support to the sales team, • Answer incoming calls professionally and manage messages accurately, • Build and maintain strong customer relationships through regular communication, • Raise, confirm, and process sales orders accurately within internal systems, • Chase and follow up on direct deliveries to ensure timely dispatch, • Monitor stock availability and manage stock orders to meet customer demand, • Liaise with internal departments to resolve issues impacting sales or delivery, • Provide quotations for products and services, • Handle customer queries and resolve issues efficiently and professionally, • Support account mapping and provide insights to assist sales planning, • Make outbound calls to customers and handle inbound sales enquiries, • Provide cover for sales colleagues during periods of absence, • Attend customer meetings where required to support the sales process, • Strong understanding of customer service within a sales environment, • Familiarity with sales processes, order processing, and stock management, • Confident verbal and written communication skills, • Excellent organisational skills with the ability to manage multiple priorities, • Comfortable using CRM systems, order processing software, and Microsoft Office, • A team player with a collaborative, supportive approach, • Customer-focused mindset with a proactive and positive attitude, • Flexible and adaptable, able to respond to changing priorities, • Salary of £30,000, • Birmingham-based role, • Supportive team environment Apply today to be considered.

Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career programme which looks to assist and place qualified candidates into a career pathway in Data Analysis. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience Data Analyst as we will be looking primarily at entry level roles. Demand for Data Analysts has grown 20% year on year with experienced analysts easily commanding salaries of £50k+. All business decisions rely on data to ensure correct business decisions are made and therefore the role of the data analyst in the new digital world has become essential for business owners. Below are current average salaries in the sector for lower-level positions and fully trained Data Analysts: • Junior Data Analyst - £30,000, • Data Analyst - £50,000, • Business Data Analyst - £67,500, • Data Analytics Analyst - £80,000 The courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - CompTIA Data+ Qualification The first step is completing the CompTIA Data+ Qualification accredited by CompTIA. This professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a data analyst. Step 2 - Data Administration Training Data is extracted using various method which are normally IT driven. Therefore, we will provide you with access to the following additional courses to ensure you are suitably employable as a data analyst. • Microsoft excel - to expert level., • Learn SQL - the programming language used for extracting data from more complex databases., • Learn Python 3 - Python 3 is a simple to use programming language used by many analysts. Step 3 - Business Analysis Foundation Business Analysts and Data Analysts often work very closely together and indeed many Data Analysts become Business Analysts and vice versa. Adding a Business Analyst Foundation certificate will make you much more employable and enable you to cross over into business analyst roles and hybrid roles. Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT). Study time for this course is approximately 15 hours and qualification is achieved through an online BCS exam. Step 4 - Recruitment Support Now you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable role based on your new qualifications and any other experience you may have. We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Data Analyst Career aspirations.

Production ManagerLocation: BirminghamSalary: £50,000 per annum DOEMon-Fri- Permanent positionWe are working with a well-established manufacturing business based in Birmingham who are looking to appoint an experienced Production Manager. This is a key leadership role responsible for planning, coordinating, and controlling manufacturing operations to ensure products are delivered on time, to quality, and at optimal cost, while leading and developing a high-performing production team.Key ResponsibilitiesPeople & Leadership • Lead and develop a culture of accountability across the production function, • Ensure effective resource planning to cover planned and unplanned events (absences, holidays, training, breakdowns, etc.), • Manage and develop the production management team in line with skills matrices and performance development processes, • Lead and support return-to-work meetings, disciplinary, grievance, and investigation processes in line with company procedures, • Organise, chair, and participate in management meetings as required, • Audit management teams to ensure compliance with SOPs, best practice, and operational standards, • Ensure first-line operator maintenance activities are carried out effectivelyHealth, Safety, Environment & Wellbeing, • Lead and coach accident investigations and corrective action teams, • Manage and maintain risk assessment programmes, • Identify and implement health & safety improvements, • Act as a key member of Fire, First Aid, and Emergency Response systems, • Manage toolbox talks and regular safety briefings, • Actively participate in Health & Safety management meetings, • Support inductions for new management team members, • Identify and implement relevant health & safety training requirements, • Benchmark and drive health & safety best practiceQuality, Cost & Delivery, • Monitor quality, delivery, and productivity data, identifying trends and driving improvement, • Ensure corrective action reports (CARs) are raised and closed effectively, • Liaise closely with Quality teams on quality-related issues, • Lead structured problem-solving activities to deliver sustainable solutions, • Identify and implement cost-reduction and continuous improvement initiatives, • Raise capital expenditure requests where equipment or process improvements are identified, • Ensure products are delivered to the next process to achieve 100% On Time In Full (OTIF) performanceRequirements, • Proven experience in a Production / Manufacturing Management role, • Strong leadership and people management skills, • Solid understanding of health & safety, quality, and continuous improvement, • Confident in leading investigations, audits, and improvement projects, • Data-driven with the ability to analyse performance and implement change, • Excellent communication and stakeholder-management skillsWhat’s on Offer, • Salary up to £50,000 Depending on experience, • Permanent role within a stable and growing manufacturing business, • Opportunity to make a real impact on performance, culture, and operational excellence

Role Purpose: We are seeking an experienced, values-driven Dual Registered Manager to lead two children’s homes in the West Midlands area supporting children and young people with Emotional and Behavioural Difficulties (EBD). You will provide strategic and operational leadership across both services—ensuring safe, trauma-informed, and therapeutically aligned care; driving continuous improvement; and embedding a culture where young people flourish and staff feel supported to deliver outstanding outcomes. Our services are for two young people in one home / one young person in a solo placement. You will be responsible for the day-to-day leadership, direction and management of the residential children’s service, to achieve the highest levels of performance to meet and exceed Serenity Path Care quality standards, resulting in unmatched levels of support provided to our young person. Essential: To have proven managerial skills in a Residential Care Setting for a minimum 2- 3 years Leadership & Culture • Provide visible, compassionate leadership across two homes—modelling trauma-informed, child-centred practice., • Build and sustain a positive, reflective culture of high expectations, professional curiosity, and accountability., • Maintain full compliance with the Children’s Homes (England) Regulations 2015 and Quality Standards., • Ensure accurate and timely completion of all statutory notifications, Regulation 44/45 processes, and Ofsted readiness., • Develop and implement robust quality assurance cycles—audits, action plans, lessons learned, and performance dashboards., • Serve as Designated Safeguarding Lead for both homes—ensuring a strong safeguarding culture, safe recruitment, and effective training., • Manage complex risks (e.g., CCE/CCE, missing from care, self-harm) with multi-agency collaboration and dynamic risk planning., • Oversee high-quality, individualised care plans aligned to EHCPs, Placement Plans, and therapeutic frameworks., • Ensure meaningful participation—children’s meetings, complaint processes, advocacy, and restorative approaches., • Drive progress in education, health, identity, and preparing for independence; celebrate achievements and milestones., • Oversee safe staffing models across both homes, including rotas, on-call arrangements, and contingency cover., • Lead recruitment, induction, and supervision; deliver high-quality training pathways (incl. RPi, safeguarding, trauma-informed practice)., • Support staff to achieve mandatory qualifications (e.g., Level 3 Diploma for Residential Childcare), and pursue Level 5 Leadership & Management as required., • Manage home budgets, occupancy, and financial controls; ensure value for money and reinvestment in quality., • Maintain high-quality environments—health & safety compliance, premises checks, and homely aesthetics., • Build effective relationships with commissioners, social workers, IROs, and partner agencies., • Balance time and presence across both homes, with a clear plan for visibility, oversight, and escalation routes., • Proven success as an Ofsted Registered Manager (children’s homes), ideally across EBD settings., • Level 5 Diploma in Leadership & Management for Residential Childcare (or equivalent/working towards)., • Deep knowledge of Children’s Homes Regulations 2015, Quality Standards, KCSIE, Working Together, GDPR, H&S., • Strong track record in safeguarding, Ofsted inspections, quality improvement, and multi-agency working., • Experience managing teams, budgets, and change across more than one site/service., • Child-first, outcome-focused, and ethically grounded., • Excellent judgement; calm, decisive leadership under pressure., • Strong communicator—able to influence, partner, and challenge constructively., • Ofsted judgement improvements and sustained compliance., • Placement stability, reduced missing incidents, and reduced restrictive interventions., • Educational attendance and attainment progression; health and wellbeing metrics., • Staff retention, sickness rates, and completion of qualifications/training., • Audit outcomes, timely completion of Reg 44/45 actions, and commissioner satisfaction. We are committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to enhanced DBS, robust reference checks, verification of qualifications, and ongoing safer recruitment practices. We expect all staff to share this commitment and uphold our safeguarding policies at all times. Benefits • Competitive salary with on-call enhancements and performance bonus., • Funded qualifications and clinical/therapeutic supervision., • Wellbeing support, EAP, and reflective practice forums., • Career development across a growing, quality-led organisation. Responsible for: Senior Management Team Disclosure level: Enhanced DBS

We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever-expanding team. Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe? Then Join our Whale Family! We are seeking an individual to be the first point of contact for all customer inbound enquiries then coordinate all required works with engineers, customers and suppliers to ensure jobs are completed on time in line with customer expectations, service level agreements and internal KPI’s. You will be working in the Service Department 5 days a week in the Solihull office. Some of the duties include – • Be the first point of contact for enquiries, queries and disputes via phone and email, • Ensure enquiries are dealt with professionally, effectively, and efficiently, • Populate and maintain effective planner to ensure works are completed on time, • Proactively manage all “units down” to ensure they are returned to service in line with expectation, • Speak with engineers daily via phone, • Ensure all customer concerns are logged using appropriate process, • Ensure engineers work sheets are processed and sent to customer with invoice as required, • Ensure accurate notes are updated on all jobs, databases, and portals, • Take completed jobs from work in progress to invoiced, • Manage purchase order numbers to ensure suppliers and customer invoices are paid, • Manage customer portals and ensure they are up to date and compliant, • Carry out daily administration not limited to loading of parts, purchase order numbers, raising jobs, invoicing and timesheets, • Source parts when required for service repairs and preventative maintenance jobs, • Process new, and renewal, maintenance agreements, • Review and raise credits when required within authorisation limits, • Maintain and review the work in progress (WIP) to ensure all jobs are being actioned, • To produce contract specific reports and participate in review meetings where required to analyse current service measures and performance, • Cover work for the wider team during busy period and for periods of absence, • Carry out any additional requirements and tasks as requested by your line manager If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer. What are the benefits? • One off £500 per annum holiday bonus when you take 5 days off in one block, • Bonus scheme based on the performance of the company, • Private medical insurance (BUPA), • Competitive Company Pension Scheme, • Secure employment with a longstanding supportive business with opportunity for advancement, • Annual pay reviews, • 25 days holiday (plus statutory days) per calendar year – 5 days more than the legal requirement, • £500 Referral Scheme, • Death in service for employees, • Employee assistance programme – offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP, • Employee discount scheme including restaurants, holidays, retail vouchers and more, • Cycle to work scheme, • Full training, equipment and PPE provided, • Long service awards, • Free parking

Job Title: Service Manager, Adolescent Safeguarding Location: Dudley Rates: £400 - £500 per day Contract: Interim We have implemented Family Safeguarding Practice across children's services. It is a strengths-based, whole-family approach to child protection, bringing together individual multi-disciplinary teams comprising of professionals from children's and adult services to work intensively with families to reduce the number of children entering into care or becoming subject to child protection planning. The Adolescent Safeguarding service is continuing to drive improvements and practice development to embed the family safeguarding model into our practice with adolescent children and their families. We have secured additional resourcing on a secondment basis to continue to drive performance and improvement within Adolescent safeguarding. We are looking for a confident and passionate manager to act as a service manager through a secondment opportunity. As the service improvement service manager, you will drive performance across the adolescent safeguarding service, ensuring that the voice of the child and family group decision making is at the heart of our work, alongside creative, innovated and child centred planning, to keep children of all ages safe. We are looking for a candidate who has proven track experience in developing and managing partnerships and leading teams to help our children and families reach their aspirations and goals. The right candidate will manage a range of resources and budgets and be creative in delivering services which positively impact on the outcomes our children and young people and their families aspire to achieve. Service Manager will also be part of our Emergency Duty Team Call Out Rota - however, the maximum number of days they would be required to cover is never more than 3 so this shouldn't have an impact on them not applying for this post as it's likely they are on a similar rota elsewhere already. Key priorities for the role include: • Service management oversight of care planning and management of care plans for children, • Strategic support and oversight of development and improvement in the service, • Oversight of MACE/ exploitation panels and responses, • Management support to existing TMs and SMs, • Support and oversight in terms of Legal pathways for children open within the service, • Practice improvement and development in terms of management oversight and practice with families and children., • Support to relaunch family safeguarding principles and practice within adolescent safeguarding

Part time Primary School Business Manager (3 days a week) Based in Aston, Birmingham£20 - £22ph dependant on experience Your new companyAn inner city Primary School based in North Birmingham is looking for a Part Time Business Manager (3 days a week). The role is 3 days a week to cover long term sickness and to start as soon as possible.Your new roleThe Business Manager role will be to provide support to the Headteacher to ensure the effective leadership, management and administration of the Academy with specific overall responsibility for Estate & Facilities Management, Health & Safety, Risk Management, HR and Financial Management ensuring that the Academy meets all legislative requirements and policies are fully implemented. This will also include responsibility for all non-teaching requirements of the school including Finance and Budget Management, HR, Premises and Facilities Management, Catering, School Clubs, Marketing and Grants and Health and Safety. The school will only consider applicants with relevant experience within a school environment.What you'll need to succeedYou will ideally need to have experience of dealing with aspects of premises management and in particular running contracts, health and safety and carrying out risk assessments. We are looking for someone with experience of managing and monitoring budgets and producing end of month management accounts. Applicants will need to have a financial and/or SBM qualification and be able to demonstrate their experience in all of these areas. This is a senior appointment in the school and you will need to show strong leadership skills to be able to communicate clearly and sensitively with staff and parents What you'll get in returnHays Education has had an established Support Service desk in Birmingham for over ten years, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

ROLE OVERVIEW Role: Deputy Community Manager Reporting to: Community Manager Property: Cortland Broad Street, Birmingham Of Units: 440 Units Amenities: Resident Lounge, Workspaces, Gym, Courtyard, Sky Lounge COMPANY OVERVIEW At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in Build-to-Rent (BTR), our high performance continues to drive exponential growth – and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. With developments across the UK in cities like Watford, Manchester, and Birmingham, we are dedicated to delivering better living on every level. We are looking for above and beyond team members to help create the new gold standard for renting in the UK – one with the highest level of service where the resident always comes first. ROLE RESPONSIBILITIES As a Deputy Community Manager, you will support the Community Manager in the seamless operation of Cortland Broad Street, a flagship Build to Rent community. Your focus will be on delivering an outstanding resident experience, assisting in property operations, maintaining occupancy targets and ensuring smooth team coordination. You will work alongside the Community Manager to foster a welcoming and engaging community while maintaining operational efficiency and compliance. As the Deputy Community Manageryou would be performing several roles simultaneously, such as: Resident Experience & Community Engagement • Support the Community Manager in ensuring an exceptional living experience for all residents., • Act as a key point of contact for resident queries, resolving concerns with professionalism., • Assist in planning and executing resident events and initiatives to build a vibrant community., • Promote resident engagement through digital platforms, newsletters, and social media., • Maintain a welcoming atmosphere within the community, embodying Cortland’s hospitality-driven approach. Operational & Property Management • Assist in overseeing the day-to-day management of the property, ensuring high standards of service., • Conduct regular property inspections to ensure compliance with health and safety regulations., • Work with maintenance teams to address service requests efficiently., • Ensure accurate tenancy administration, including leasing documentation and renewals., • Support in ensuring that Cortland are fully compliant with any local legislation requirements, for example, local council licensing schemes, • Support in implementing operational policies and procedures that align with Cortland’s standards., • Ensuring you are proactive in upcoming property management and rental sector legislation and take steps with your team and line manager to prepare for any required changes to ensure full compliance, • Support the Community Manager preparing reports as required by the business for their Line Manager on key performance indicators, • To hold weekly team meetings to ensure responsibilities are allocated, milestones agreed and there is efficient use of resources amongst your team, • To deal with any Resident issues that may arise and to lead the team to act in the same manner, • To ensure that Residents receive exemplary levels of service from on-site staff and any third party. Complaints or expressions of dis-satisfaction should be taken seriously, and Cortland’s complaints processes should be followed at all times The Deal Sealer • Go above and beyond to make prospective residents feel so at home they will never want to leave, • Optimise occupancy and increase viewings by finding new ways to boost online engagement, update promotions and advertising, and create new marketing strategies, • Shop the competition to stay one step ahead so that we always offer the best level of service, • Communicate with clarity and enthusiasm, assuring prospective residents that your development is where they want to live and a place, they will love to call home, • Support in processing deals efficiently and keep the residents updated consistently throughout Financial & Commercial Performance • Assist with rent collection, budget management, and financial reporting., • Monitor occupancy levels and take the lead in leasing efforts to achieve the business targets ensuring to monitor teams performance, • To be fully informed of competitors and industry trends in order to provide insights to support strategic decision-making., • Help track property performance against KPIs and SLAs. Team Leadership & Development • Provide guidance and support to on-site team members, including leasing and resident experience staff., • Act as a deputy in the absence of the Community Manager., • Assist in training and developing the team to ensure consistent delivery of high service standards., • Foster a positive team culture that reflects Cortland’s core values., • Hold regular 121 meetings with your team to drive performance and engagement in their role THE CORTLAND DIFFERENCE At Cortland, we create, reimagine, and manage apartment communities for over 150,000 residents in the US and UK. Headquartered in Atlanta, GA, we have communities and regional offices all over the US and UK. We cover the apartment living experience from wall to wall – from concept to completion, including investment management, design, build, and operations – while remaining entirely focused on delivering resident-centric, hospitality-driven service. Our success is fuelled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into exceptional living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

School Caretaker Required in Birmingham Days: Monday to Friday plus during holidays Hours are between: 7:00am - 5:00pm (hours may vary) School Caretaker Experience is required As caretaker, you will play an integral role in ensuring the schools are a safe, inviting, and positive learning environment for students, staff and visitors. You will work to ensure the highest quality of site maintenance. You will support the management and operations of premises-related functions at the academy including buildings and grounds maintenance, security, cleaning, health and safety, lettings of our facilities and contractors. Duties to include: • Locking or unlocking of the school as required and ensuring general security of the site, • Routine maintenance of school buildings and grounds and also undertaking minor repair work, for example changing light bulbs, erecting shelves, painting and redecorating, minor plumbing, as well as grounds maintenance including grass-cutting, • Cleaning duties including litter, bins, and toilets; assistance with deep cleaning of classroom and school pool/changing rooms., • Porterage of heavy objects for example stock, furniture, or equipment, • Ensuring the school has sufficient stock of cleaning resources, • Overseeing of external contractors visiting the school site, • Work with the Premises Manager to ensure compliance with Health and Safety legislation and guidance, • Act as first aider and fire warden, • Work with the Premises Manager to ensure cover for all agreed Academy opening hours, which may include evening and weekend use., • Work with the Premises Manager to ensure the general security of the buildings and grounds., • Assist with maintaining risk assessments and management plans ensuring that they are up to date and comply with any action plans to rectify any deficiencies identified., • Follow fire safety and evacuation measures and ensure fire risk assessments are followed. Maintenance & Cleaning, • Carry out simple repairs and general maintenance, carrying out works safely and to a high standard to help keep it in a good state of repair and appearance., • Promptly identify and make safe any hazards on site, reporting these to the Premises Manager., • Work with the Premises Manager in conducting routine inspections and keeping records using the building management system., • To ensure that all plant and other equipment are available and working effectively during the opening hours of the academy and adjusted as required for evening and weekend use., • To have or be willing to obtain a DBS certificate on the update service., • Provide a minimum of two references to cover the last 24 months of employment., • Right to work in the UK.

Interim HR Manager (FTC – Maternity Cover | 12–14 Months) - March/Early April Start We’re working with a growing, private equity-backed, multi-site UK Engineering Services business, to appoint an experienced Interim HR Manager to cover maternity leave. This is a fantastic opportunity for a confident, hands-on HR leader who enjoys operating at both strategic and operational levels in a fast-paced environment. Reporting to the CFO, you will lead a small HR function and partner closely with senior leadership to support a growing, nationwide business. You’ll take ownership of the full HR remit from employee relations, performance management, recruitment oversight, compliance, engagement initiatives and executive reporting, to also supporting business growth and integration activity. This role offers visibility and influence at senior level. We’re keen to speak with candidates who can demonstrate: • Proven experience as an HR Manager / Senior HR Generalist, • Clear M&A / integration experience - harmonisation of systems, processes, contracts etc, • Strong UK employment law knowledge and ER confidence, • Experience advising and influencing senior stakeholders, • Ability to balance hands-on delivery with strategic priorities, • CIPD Level 5 (or equivalent experience) desirable This is a broad and autonomous HR leadership role with genuine executive exposure. You’ll have the opportunity to shape and deliver the people agenda within a growing organisation that values HR input at senior level. It offers variety, influence and the chance to make a meaningful impact during a key period for the business. If you’re an experienced HR professional seeking a credible interim opportunity with real scope, we’d welcome a confidential conversation.

Qualified Social Workers Only Qualified Social Workers Only Job Title: Supervising Social Worker Location: Midlands Job Types: Permanent Working Hours: 37.5 Hours Per Week Monday - Friday Pay: Up to £42,000.00 per year to include car allowance Participation in out-of-hours rota: Yes Annual Leave Entitlement: 30 days (plus birthday) Responsible To: Registered/Deputy Manager Main Purpose of Job To represent Swiis Values while providing a comprehensive and flexible social work service to foster carers and children/young people as required. In compliance with all regulatory requirements and Social Work England Standards of practice. Support and Supervision of Foster Carers • Manage and supervise a caseload of approved foster carers., • Monitor and evaluate, the continued suitability and competence of Foster Carers ensuring they provide a safe, healthy, nurturing and learning environment for children/young people., • Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in the Swiis policies and procedures., • Support Foster Carers to evidence their competence against the TSD Standards and complete the workbook within specified timescales, assess evidence provided and sign off each standard where sufficient evidence has been provided., • Provide and record regular supervision to allocated foster carers in line with Swiis’s operational procedures, as to frequency and content; and undertake such additional support visits/telephone contact with foster carers as placement agreements/ contracts may specify or require., • Work in partnership to help identify any needs within the foster family e.g. respite, activities, holidays, with all members of the child’s network, including contributing to all relevant meetings and any other tasks defined., • Contribute to foster carer annual reviews, within required timescales, providing written evidence of competence. Presenting annual review reports to Swiis panel as required., • Identify learning and development needs of foster carers. Document these in the Personal Professional Development Plan (PPDP) and recommend actions required to address them., • Undertake re-assessments of current foster carers where necessary., • Attend any meetings to support foster carers, children and young people., • Support foster carers in preparing children and young people for independent or semi-independent living., • Assisting with or delivering foster carer workshops and support groups., • Participate in the Out of Hours duty system. Safeguarding Children and Young People • Social Workers must ensure each child has an accurate and up to date care plan on file and that carers have a copy available for reference., • Work in partnership with the relevant authority to ensure that the child and young person’s needs, as identified in the care plan and placement agreement, are met., • Ensure that each child/young person has in place a current Placement Plan (with delegated authority), a Health & Personal Education Plan, and where appropriate, a Pathway Plan., • Individual risk assessment and safe caring documents are completed for all children/young people, including behaviour management plans where appropriate., • Ensure each child has a placement agreement on file and that carers have a copy available for reference if appropriate., • Ensure that comprehensive case recordings are completed and maintained within policy timeframes and added to the relevant agency database., • Demonstrate a sound knowledge of fostering regulations & child safeguarding procedures., • Participate in negotiations between Swiis and Local Authorities to ensure that each child or young person placed is carefully matched with a foster carer capable of meeting their needs., • Ensure all paperwork and procedures in relation to critical Incidents and notifiable events are completed., • Ensure compliance with the Social Work England, or equivalent body, requirements necessary to retain the job title and registration., • Attend social, educational, and leisure activities relating to the support of children, young people, and foster carers., • In consultation with the line manager, ensure that learning and development needs meet the requirements of professional development., • Ensure that all foster carers and household members, support persons, etc aged 18+ have an up-to-date DBS., • Attend meetings and/or provide reports for commissioning or care teams to address individual needs and care packages. Administration • Take responsibility for administration in relation to the social work task to include file administration, typing of all communication, reports and case recordings and comply with database compliance policies and procedures, ensuring that all requirements of the system are met., • Maintain data management of all information regarding foster carers and children in line with Data Protection and Swiis storage, retention, archive, policy., • Ensure our recordkeeping and data processing procedures comply with GDPR requirements and agency Policy related to data protection. Additional Duties • The post holder will be expected to demonstrate that Swiis’ Values are at the heart of all they do., • The post holder will be expected to undertake training and development deemed necessary for the pursuance of the post., • The post holder will be expected to reach a minimum basic standard of I.T. competence to be able to use Company electronic systems effectively., • The post holder will be expected to ensure to comply with Equal Opportunities Policy and Procedure in all employment practices. Health & Safety Responsibilities • Be familiar with the Company’s Health and Safety Policy and ensure that all relevant rules and procedures are conformed to at all times., • Identify all risks to health and safety and take suitable and adequate measures to eliminate, reduce or control those risks., • Ensure that all employees are aware of the safety, fire and first aid facilities and procedures., • Ensure that staff specifically nominated to carry out duties as part of the health and safety policy are adequately trained, supported and have the resources to carry out their role i.e. first aid personnel, safety officers, fire wardens, safety representatives., • Personally undertake health and safety training and periodically review and update own level of awareness of health and safety., • Ensure the proper use of all equipment issued in the interest of health, safety or welfare i.e. protective clothing, hands-free mobile telephone kit, lifting equipment., • Ensure that any situation that represents a danger and all accidents/incidents are dealt with promptly and sufficiently by the appropriate person., • Take responsibility for own health and safety and that of others by following health and safety systems and procedures and keeping all work areas clean and tidy., • Take responsibility for fire prevention i.e. ensure that staff do not smoke in offices and cars, overload electrical circuits, wedge open or block fire doors etc. Driving (if applicable) • Acquire, maintain, tax and adequately insure a vehicle fit for business purpose reporting any change in vehicle or insurance cover immediately to HR., • Maintain a full current licence and report any endorsements or disqualification immediately., • Obey all applicable road safety legislation., • Plan journeys to avoid travelling in adverse weather conditions and for excessive hours taking a break at least every two hours., • Ensure that passengers are carried only in accordance with the vehicle manufacturer’s design specification with a seat for everyone and seat belts worn on all journeys., • Avoid the use, where possible, of hands-free’ mobile telephones, whilst driving. Equal Opportunities/Diversity • Set a good example of appropriate behaviour and ensure that there is a supportive working environment., • Avoid unlawful discrimination in all operations and aspects of recruitment and management of staff i.e. promotion, training, pay, benefits, discipline etc., • Ensure that staff know what standards of behaviour are expected and intervene to stop discrimination, bullying or harassment., • Report complaints of discrimination, bullying or harassment immediately to line manager/Group HR. Benefits • Competitive annual salary of up to £42,000 to include car allowance, • 30 days (plus birthday), • Excellent Private Dental and Healthcare Scheme available*, • Company Pensions Scheme with options to increase contributions, • Life Assurance benefit of up to 3 times your annual salary paid to your beneficiaries, • Swiis are currently operating a hybrid home working schedule, *This is subject to change depending on the needs of the business., • Additional payment for OOHS About Swiis: Swiis Foster Care is a national leading Independent Fostering Agency with consistently Outstanding Ofsted inspections due in part to the high-quality service provided to our foster carers and children and young people in our care. Swiis Foster Care is a family-owned independent fostering provider which has been operating for over twenty years. Swiis Foster Care is a continuously expanding company and offers significant development opportunity for the right candidate. Apply now If you believe that you have the appropriate experience and ambition to work for one of the finest Independent Foster Care Agencies in the UK and have the desire to really improve outcomes for children and young people looked after, then please submit an up-to-date CV detailing a full employment history. Swiis is an equal opportunities employer. We are committed to ensuring that our staff have excellent working conditions and genuine career opportunities. We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake the appropriate checks which will include an Enhanced Disclosure & Barring Service Check.

Workplace Coordinator – ISS Birmingham Office Highly desirable: Hospitality, front‑of‑house, cleaning, retail experience. Overview / Role Purpose We are seeking a highly motivated Workplace Coordinator to support the safe, efficient and effective running of the ISS Birmingham workplace. In this customer‑facing role, you will help curate a world‑class workplace experience for ISS employees and stakeholders, while ensuring all activities are delivered in line with ISS methodologies, standards and values. We are looking for someone who is passionate about workplace service, able to build strong relationships, and confident supporting both day‑to‑day operations and continuous improvement initiatives. Acting as an ambassador for the ISS core story, People Make Places, you will play a key role in delivering a five‑star workplace experience. Key Responsibilities • Deliver high‑quality workplace services in line with ISS procedures, policies and experience standards., • Respond effectively to all end‑user and client requests, ensuring expectations are exceeded., • Maintain a safe and compliant workplace in accordance with HSEQ requirements., • Support catering and cleaning provisions on site, undertaking required training., • Operate to agreed SOPs and keep workplace documentation and records up to date., • Build strong working relationships to drive a ‘One Team’ approach across ISS., • Support the Workplace Manager with safety, security, technical and sustainability compliance., • Strong background in a customer‑facing environment with excellent written and verbal communication skills., • Highly organised with the ability to work under pressure and respond decisively in fast‑moving situations., • Proactive learner who can develop technical knowledge and understand ISS processes and systems., • Confident working independently and collaboratively, with a motivated and flexible approach., • Intermediate Microsoft Office capability and a solid understanding of health and safety principles., • Customer Focus, • Financial Acumen, • Drives Results, • Directs Work, • Collaborates, • Drives Engagement, • Instils Trust, • High satisfaction levels from end users, stakeholders and line management., • Demonstration of ‘One Team’ behaviours and strong collaborative relationships., • Compliance with all ISS standards and delivery of a consistent five‑star workplace experience., • ISS employees within the workplace, • End users across all ISS business areas, • Key stakeholders including CLT, SLT and Operations Performance, • ISS UK Property Team

Role Purpose To assist the Senior Product Manager in developing and managing the Bank’s product offering, with consideration applied to the commercial, market and regulatory operating requirements through robust risk management in addition to managing and influencing key stakeholder relationships. Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week. This role can be based from our Birmingham or Milton Keynes office. Role Duties • Assist the Senior Product Manager in the management of the Bank’s Savings product offering – the development of new product strategies/propositions and ongoing management of existing products., • Regularly research and analyse customer needs and the UK Savings market., • Monitor market competition by comparing the company's Savings products and criteria to competitors' products and make recommendations in line with business needs., • Source data for product line communications by defining product marketing communication objectives in collaboration with the Marketing & Communications team., • Assist the Senior Product Manager by preparing new product proposals or change requests for committee approval., • Assist in the production of management information for short-term and long-term product forecasts, special reports, and analysis of the Savings market. Required Skills • Experience within Financial Services or Banking environment, • Background where strong written and verbal skills were required, • A passion for product analysis, development and building relationships About Us Gatehouse Bank was established in 2007. With offices based in London, Birmingham, Milton Keynes and Wilmslow, we’re one of the fastest growing banks of our kind in the UK. We are a British, Shariah-compliant bank and follow a set of principles which promote fair play. Our products are transparent, fair and socially responsible. Additional Details We offer highly attractive reward package; the typical benefits include: • 25 days holiday entitlement increasing with service, • Pension plan, • Private medical insurance, • Dental cover, • Income protection, • Life assurance, • Employee referral bonus Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with. We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations. We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise. For more details about how we handle your personal data and your rights, please see our full Privacy Policy: ___

KITCHEN MANAGER WANTED — POSSIBLY THE SECOND BEST JOB IN THE WORLD First place is still being a rockstar astronaut with unlimited pasta… but this is very close. This isn’t just another chef job. This is your kitchen. Your menus. Your standards. Your chance to cook incredible fresh food in one of Birmingham's busiest, most vibrant all day venues — with the freedom to lead, create, and actually enjoy the process. If you’ve ever wanted autonomy, creativity, and the power to say “let’s try this” and actually mean it… keep reading. Location Gas Street Social, The Mailbox, Wharfside Street, Birmingham B1 Salary + Hours • 42-44hrs a week, • £36-£45,000 per annum What you’ll be running A buzzing 150-cover city restaurant and bar serving brunch, lunch and all-day goodness, 6 1/2 days a week. Big energy. Fresh food. Proper team spirit. What you get • Very Competitive salary with annual pay reviews, • Daily staff meals (yes, actual good ones), • A genuinely supportive team who’ve got your back, • Work-life balance that isn’t just a poster on a wall, • Closed on Christmas Day — because real humans work here, • Freedom to shape and develop seasonal fresh menus, • Ongoing training, growth, and chances to explore our other venues What we need from you • A kithen manager who knows their craft and cares about the details, • Someone who runs a tight, organised kitchen without running it like a war zone, • Strong stock and labour control (you know the drill), • High standards of cleanliness and professionalism, • A leader who trains, mentors and lifts the whole team, • Admin tolerance level: manageable (weekly rota + daily orders — we handle the rest) Translation: You cook brilliantly. You lead confidently. You care about people. You want to build something you’re proud of. If you’re ready for a role with real ownership, real creativity, and real opportunity — this is a rare one.

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Claims Handler to join our growing team in Birmingham. This is a key role in delivering a first-class claims experience to our clients, providing timely, empathetic, and effective claims handling across a variety of insurance products. Here at NFP (an Aon company), we pride ourselves on being a local business with a global reach. This isn’t just corporate jargon, it highlights our commitment to building close, lasting personal relationships with our clients, while possessing the rare capability of solving their full range of business and people challenges around the world. Using your skills, you will be: • Dealing with incoming enquiries from clients, insurers and other third parties in a professional and timely manner, • Managing client’s claims including advice on cover and indemnity, • Actively monitor progress on outstanding claims and provide timely and accurate feedback to clients and Account Executives, • Liaising with Insurers, Loss Adjusters and other third parties, • Dealing with claims on behalf of carriers on a delegated authority basis where agreements are in place, • Providing technical and administrative support to the Directors and Account Executives, • Undertaking other duties as assigned by Team Manager, • Running and amending client reports We're looking for someone with: • A high level of inter-personal skills with an ability to build successful, mutually beneficial business relationships, • Communication skills – someone who is able to communicate to people with various levels of knowledge, face to face, over the telephone and in writing, • Strong negotiation skills, • Planning, organisational and time management skills, • Problem-solving, • Computer literacy and a thorough understanding of Company software, • Good IT skills in particular Microsoft Word/Excel/Outlook, • Report writing, • Experience handling Property, Casualty and Motor claims, • Experience working in a Commercial Insurance setting, • Knowledge of FCA regulatory requirements What you'll love about working here: • Working in a dynamic, fast-paced organisation in an exciting industry, • The opportunity to do globally impactful work from day one, • Learning from industry and business line specialists with decades of experience, • A huge variety of projects to work on and challenges to solve, • Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being, • A rich suite of employee benefits and out-of-work perks We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you.

Role: Transport Manager - Blenheim Locations: Birmingham / Coventry / Leicester Contract: Full‑time | Permanent Salary: Up to £42,000 (Dependant on experience) Outcomes First Group is the largest independent provider of high-quality special needs education and care in the UK. We deliver research-led, personalised education that helps every child thrive. Our vision is to empower every child with a world-class education that nurtures potential and inspires lifelong learning. Our mission is to unlock that potential through personalised learning and opportunity, and our promise is simple: we listen, work together, and hold each other accountable to make the remarkable happen. The Role We are looking for a dedicated and experienced Transport Manager for our Blenheim division to ensure the safe, compliant and efficient operation of all vehicles and drivers under our Operator Licence. You will play a key role in keeping our transport services running smoothly, supporting schools and colleagues, and ensuring that all statutory and safety requirements are met. What You’ll Be Doing • Ensuring full compliance with all Operator Licence requirements, • Verifying drivers have the correct and valid licences, • Overseeing tachograph calibrations and drivers’ hours compliance, • Ensuring all vehicles are safe, roadworthy and maintained to regulatory standards, • Managing daily walkaround checks and driver defect reporting, • Coordinating repairs, inspections and maintenance with external providers, • Maintaining accurate records of inspections, defects and service history, • Supporting daily transport operations, timetabling and vehicle allocation, • Handling incident reporting, investigation and resolution, • Acting as the main point of contact for the Office of the Traffic Commissioner, • Providing updates, guidance and best practice across transport operations, • Maintaining transport documentation, logs and compliance records, • Identifying opportunities to improve safety, efficiency and compliance Essential Experience & Skills • Category D Driving Licence, • Transport Manager Certificate of Professional Competence (CPC), • Strong understanding of passenger transport legislation and compliance, • Experience managing transport operations, vehicles and drivers, • Confident using digital systems and transport‑related software, • Excellent attention to detail and a methodical, thorough approach Desirable Skills • Previous responsibility for an Operator Licence, • Excellent communication and stakeholder‑management skills, • Ability to work collaboratively with internal and external teams Benefits • Life Assurance, • Pension scheme with contribution options, • “Your Wellbeing Matters” mental and physical health support, • Family Growth Support, including enhanced maternity and paternity leave, • Flexible benefits via Vista (discounts, Cycle to Work, Electric Car Scheme, critical illness cover and more) We are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. We are an Equal Opportunities Employer. UK applicants only. This role does not offer sponsorship. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and statutory requirements, which may affect timescales.

Got a track record of building brilliant relationships that deliver real outcomes? The Challenge: We're Europe's biggest Performance CSS, managing £1.2B in GMV for retailers like B&Q, Boots, and JD Sports. Our mission: 4x our impact to £5B in 24 months using proprietary AI that finds opportunities others can't see. Location: Birmingham (2 days a week in office, 3 days remote). Salary: Competitive salary + performance bonus. Department: Retail Partners Team Start Date: ASAP - reviewing applications weekly. We're looking for a Key Account Manager who genuinely enjoys working with retailer affiliate, marketing and PPC teams to help them succeed. Someone who gets satisfaction from solving problems, building trust, and delivering exceptional results through strong relationships. If you have a strong track record of relationship-building and delivering results, we'll teach you the specifics of affiliate and PPC. The Role You'll manage a portfolio of Enterprise retail clients, serving as the primary point of contact for their affiliate managers, marketing teams, and PPC specialists. You'll help these teams get the best results from their performance marketing campaigns. What You'll Actually Be Doing Client Relationship Management • Build strong working relationships with retailer affiliate managers, marketing teams and PPC specialists., • Understand each retailer's performance marketing strategy and how we fit into it., • Develop practical account plans with realistic KPIs for each retail client., • Run regular business reviews that actually add value to their affiliate and PPC campaigns., • Keep the CRM up to date (yes, it's boring, but it matters). Retention and Growth • Ensure clients renew because you've delivered tangible outcomes., • Identify opportunities to deliver additional value through complementary solutions., • Hit your quarterly targets by focusing on client outcomes, not pushy sales tactics., • Forecast accurately based on the real value you're delivering. Day-to-Day Excellence • Learn and understand your retail clients' businesses, their marketing goals and campaign objectives., • Provide practical guidance that drives real outcomes for their teams., • Coordinate with our internal teams (Sales, Traffic Management, Marketing) to deliver results., • Handle escalations professionally when things go wrong (because sometimes they do)., • Focus relentlessly on what moves the needle for your clients. Working with Events and Resources • Encourage client engagement through our events and leadership resources., • Share best practices and insights that help clients achieve their goals. What We're Looking For Essential Experience • You've got a proven track record of building and maintaining exceptional B2B client relationships, • You're outcomes-focused, with evidence of delivering measurable results for clients, • You can demonstrate how your relationship-building has driven real business value, • You can juggle multiple retail accounts without dropping the ball The Right Approach • You genuinely care about client outcomes and measure your success by theirs., • You're organised and prepared for client meetings., • You can analyse data and turn it into actionable recommendations., • You communicate clearly, whether the news is good or bad., • You solve problems rather than pass them on., • You build lasting relationships based on trust and results. What Really Matters • You thrive at exceptional customer success and relationship-building., • You're driven by achieving tangible outcomes for your clients., • You find satisfaction in delivering outstanding value to retail clients., • You're comfortable learning new sectors quickly (we'll teach you affiliate and PPC)., • You build trust through consistent delivery, not false promises. Why This Works for the Right Person This role is perfect if you're passionate about building relationships that deliver measurable outcomes. You'll have the opportunity to become a trusted partner to leading Enterprise retailers, making a real difference to their performance. We don't expect you to know affiliate marketing or PPC inside out. We do expect you to bring exceptional relationship skills and an outcomes-focused mindset. We'll teach you the technical bits. You'll work with established Enterprise retailers, have the support you need to succeed, and be recognised for the exceptional value you bring through your relationship expertise. What We Offer • A customer success role where relationship excellence and outcomes are truly valued., • Enterprise retail clients with established affiliate and PPC programmes., • Full training on affiliate marketing and PPC (we'll teach you everything you need)., • A team that values doing the job well., • Competitive salary that rewards exceptional performance., • We offer 25 days annual leave plus all UK public holidays with the opportunity to buy more., • The tools and support to actually help your clients succeed., • Company pension., • Discretionary bonus., • Group life assurance of 10x fixed annual salary up to £500,000 cover., • Training budget., • Charity donation salary sacrifice match scheme., • Charity personal event donation match scheme., • External counselling service available., • Access to the UK bike2work scheme and Electric Vehicle schemes., • Full ongoing training is provided within the team and from external training source. Interested? If you're thinking, "this sounds like a company that values outcomes and relationship excellence over sector experience," we should talk. Tell us about your track record of building exceptional client relationships and the outcomes you've achieved. Show us examples of how you've delivered measurable value through relationship excellence. Don't worry if you haven't worked in affiliate or PPC before, we can teach you that. NO AGENCIES - Please note we do not accept applications from agencies. We will treat all CV's submitted as Direct Applicants. Redbrain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, disability, gender reassignment, pregnancy and maternity, sex or sexual orientation, race, religion or belief or any other protected characteristic. This policy applies to all employment practices within our organisation, including but not limited to recruitment, promotion, compensation, benefits and training. *

National Account Manger - Retailers Working on behalf of our client Mach are seeking a National Account Manager to provide the effective, profitable and progressive commercial management for key retail accounts within a successful food manufacturing business. This includes the day to day responsibility for the profitable growth of our clients' key retail accounts as well as the development of new business for these accounts within the business. You will be working closely with all other departments including NPD, Marketing and Site Operations, whilst engaging multi-site teams. Candidate requirements include: • Sales/ A/C Management with UK retailers, • Good understanding of sales, marketing and NPD processes, • Strong communication, customer relations & negotiation skills, • Attention to detail alongside with strong organisational skills, • Proactive and flexible approach towards work, • PC literate, • Good presentation skills, • Driving Licence Role • Monday to Friday - office based, • Some flexibility with hybrid, • Travel to customers as needed (all expenses paid), • Bonus scheme, • Company Pension, • Private Medical Cover, • Genuine development opportunities Mach is a recruitment agency working on this role.

Business Development Manager Contract Type: Permanent Location: Birmingham (Hybrid – 3 days office / 2 days home) Salary: £100,000 per annum Car Allowance: £680 per month Car Lease Allowance OR £730 per month Car Cash Allowance Pension: 5% employer contribution Annual leave: 28 days annual leave (excluding public holidays) Travel: Yes 20% travel to and from other sites around the midlands area and adhoc travel to Europe Medical Cover: Family Medical Cover About the Role We are seeking a driven and commercially astute Business Development Manager (BDM) to play a pivotal role in identifying, developing, and transferring new business opportunities within the warehousing sector. Working closely with Marketing and Sales, you will share market insights, generate high-quality leads, and help shape future growth. This is a strategic position focused on sustainable growth, brand elevation, and early engagement with senior customer stakeholders. Key Responsibilities: • Execute strategic business development initiatives within the warehousing sector, • Proactively identify new business opportunities and drive lead generation, • Develop and manage target account lists across designated verticals, • Prepare high-level ROM (Rough Order of Magnitude) estimates prior to formal Sales handover, • Build and maintain strong relationships with clients, partners, and consultants, • Engage senior decision-makers early to position the company’s value proposition, • Identify key stakeholders and assess their role in the buying process, • Ensure seamless handover of qualified leads to Sales and Sales Engineering, • Conduct market research and competitive analysis to inform business development strategy, • Identify market trends and translate insights into actionable growth plans, • Collaborate with Marketing and Sales to generate and qualify MQL and SQL leads, • Enhance brand awareness and drive interest in solutions, • Represent the company at trade shows, networking events, and industry forums, • Manage targeted lead generation campaigns and digital initiatives, • Design and optimise channel and vertical market structures, • Develop and implement integrator partner programmes, • Coach and mentor Business Development colleagues, • Promote continuous professional development through training and mentoring Skills & Experience • Strong commercial acumen, including ROI, payback period, and NPV analysis, • Proven experience building sales pipelines in complex B2B environments, • Ability to visit customer sites, identify opportunities, and engage senior leadership, • Excellent networking and relationship-building skills, • A strategic mindset with a long-term growth focus, • Self-motivation, proactivity, and a results-driven approach, • Strong organisational skills and the ability to manage multiple priorities, • Experience conducting market research and translating insights into strategy, • Knowledge of digital marketing and communications, • Experience owning demand generation via digital tools, email, and social media, • Ability to develop solution-focused campaigns to maximise engagement, • Understanding of digital optimisation across website, social media, and marketing technology, • Experience transitioning from traditional media to interactive digital communications

Workforce Manager Full Time | Monday–Friday 09:00–17:00 Up to£50,000 per annum Reporting to Director of Operations Are you a workforce planning specialist who thrives on structure, data, and operational excellence? We’re looking for a Workforce Manager to take full ownership of clinical workforce planning, scheduling and utilisation across a fast-growing mental health and neurodevelopmental service. This is a pivotal role ensuring the business has the right clinicians, with the right skills, in the right place, at the right time. You’ll sit at the heart of operations - bridging clinical leadership, recruitment, payroll and finance - ensuring services run efficiently, profitably, and in line with patient demand. You will lead the Clinical Liaison / Scheduling team and take end-to-end responsibility for: Workforce Planning & Demand Management: • Own demand and capacity modelling across Private, Adult NHS and Children’s services, • Translate referral forecasts into clear workforce requirements, • Identify gaps, risks and surplus capacity, • Align recruitment pipelines with service growth Scheduling & Rota Management: • Lead all clinical rota creation and optimisation, • Maximise clinic utilisation and patient throughput, • Reduce DNAs, late cancellations and underused capacity, • Hold clinicians accountable to agreed session templates and standards Leave & Availability Management: • Oversee holiday and absence approvals, • Ensure real-time workforce visibility, • Arrange cover to minimise patient impact Onboarding & Readiness: • Coordinate induction, training and deployment, • Ensure clinicians are scheduled in line with scope and competency, • Set clear productivity and reporting expectations Payroll & Data Integrity: • Validate payroll (employed & contractor clinicians), • Reconcile shifts vs schedules, • Resolve pay queries quickly and accurately, • Maintain high-quality workforce reporting data Performance & Reporting: • Track KPIs: utilisation, fill rates, cancellations, cost to serve, • Identify inefficiencies and capacity bottlenecks, • Escalate workforce performance concerns appropriately If you'd be interested in knowing more about thsi opportunity - please contact me on: 02394 211 142

Quality Improvement Manager Location: Hybrid (with regular travel to services as required) Department: Quality Reporting to: Head of Quality About the Role We are looking for an experienced and values-driven Quality Improvement Manager to join Muve Healthcare Group. This is a pivotal leadership role focused on driving continuous improvement, regulatory compliance, and high-quality practice across our services. Leading a team of Compliance Officers, you will work in close partnership with operational, clinical, and senior leaders to ensure our services consistently meet and exceed CQC and Ofsted standards, while embedding a culture of learning, accountability, and best practice. This role suits someone who thrives on influencing positive change, translating insight into action, and improving outcomes for people with learning disabilities, autism, and complex needs. Key Responsibilities • Lead, conduct, and contribute to balanced, fair, and evidence-based audits and thematic reviews aligned with the Muve Healthcare Quality Assurance Framework, CQC and Ofsted requirements., • Work alongside the Head of Quality to design, implement, and continuously improve quality assurance and audit systems., • Support the development, review, and implementation of policies and procedures to ensure alignment with regulatory, legislative, and best practice requirements., • Produce clear, concise quality and compliance reports and presentations for internal stakeholders and governance meetings., • Contribute to learning from serious incidents, safeguarding concerns, and complaints, ensuring robust oversight and compliance with procedures., • Ensure the voice, lived experience, and outcomes of the people we support and their families are embedded within all quality improvement activity., • Monitor progress against agreed improvement and compliance action plans, escalating ongoing non-compliance or emerging risks where appropriate., • Provide expert advice, guidance, and coaching to operational and clinical teams to support sustainable improvements in practice., • Line manage and support Compliance Officers, offering coaching, development, and oversight of audit and review activity., • Promote a positive, open, and learning-focused culture across the organisation., • Proactively identify areas for improvement and develop clear, time-bound action plans., • Maintain up-to-date knowledge of regulatory changes, sector developments, and best practice in social care., • Provide flexibility and cross-cover within the quality team to meet organisational needs. What We’re Looking For Essential Experience & Skills • Strong knowledge of relevant legislation and regulatory standards, including CQC Fundamental Standards., • Sound understanding of safeguarding, adult protection processes, and responsibilities., • Knowledge of best practice in adult social care, particularly supporting people with learning disabilities, autism, and complex needs., • Experience of quality assurance, audit, and continuous improvement frameworks., • Understanding of wider legal and regulatory frameworks, including the Mental Capacity Act and Health & Safety legislation., • Experience working within an operational, quality, or compliance role in adult care and support services., • Proven experience assessing and improving quality and managing risk in regulated environments., • Experience line managing staff and supporting teams to achieve measurable improvements., • Excellent interpersonal, communication, and influencing skills., • Strong organisational skills, able to prioritise workload and deliver against agreed KPIs., • Willingness and ability to travel regularly between services., • A collaborative, values-led approach with a passion for driving meaningful improvement. Qualifications • Level 4 or 5 Diploma in Health and Social Care (or equivalent), or a recognised Auditor qualification., • Willingness to undertake further relevant training.

Apprenticeship Internal Quality Assurer – Health & Social Care Level 5 If you are a qualified Health and Social Care Internal Quality Assurer (Level 5) who has a passion to support others to deliver high-quality Health and Social Care Apprenticeships, then we have the perfect role for you. With over 25 years of experience t2 group has grown to become the largest specialist provider of Apprenticeships to the Health and Social Care Sector. We work with thousands of employers across the UK, so working with us provides significant job security as well as excellent career progression opportunities. We are looking to recruit a dedicated individual who wants to make a difference and has a passion for training and quality. Over the last 2 years we have developed our curriculums extensively in line with the Ofsted EIF, have implemented a fully digital enrolment process and we continue to implement changes to complement our wide range of on-line learning resources. Salary £31,000 -Benefits of working with t2 group • Home based role with travel (mileage paid), • Laptop and mobile phone provided, • 25 days annual leave + bank holidays (increasing with length of service), • Christmas & New Year shutdown period, • Pension scheme, • Specsavers scheme, • Access to 1000's of student discounts inc. Unidays, Student Beans and TOTUM, • £500 employee referral bonus scheme, • Enhanced sick pay & maternity reward vouchers, • Employee well-being and assistance programme, • Access to EV company car scheme, • Life assurance cover The Role As an Internal Quality Assurer, you will be responsible for maintaining the quality assurance of our qualifications in line with awarding organisation requirements and t2 group quality assurance operating procedures. You will take a pro-active approach to supporting Personal Development Managers (Assessors) to deliver progressive teaching, learning and assessment visits with learners in line with our curriculum approaches and awarding organisation standards, observing practice and working with them to drive improvements through Quality Development Plans and team standardisations. With the support of your line manager, you will work closely with the Operations teams to ensure learners remain on track with their programme and complete their Apprenticeship in a timely manner, completing quality assurance checks at the required stages. You will have a clear set of KPIs and will manage your own diary to ensure you achieve these. If this is of interest and you fit with our Mission, Brand Promise and Values below and you have the experience, skills and competencies and qualifications required then we would really like to hear from you. Our recruitment process begins with a simple telephone interview to ensure you have a full understanding of the role and a feel for us as a business. We can answer any questions you may have before moving to the next stage of our interview process where you will have the opportunity to meet with one of our Lead Internal Quality Assurers. Mission, Brand Promise and Values Our Mission is ‘to close the gap between performance and potential’ Our Brand Promise is ‘to get you where you want to be’ Our Values are: -Understanding what we do and why -Doing whatever it takes to get it done -Keeping it simple not complex -Growing people with the business -Celebrating success Skills & Competencies -A passion for education, standards and quality -A thirst for developing your skills to become the best at what you do -Excellent time management, organisation and planning skills -Ability to work under pressure and to strict deadlines and targets -Assertiveness and objection handling skills -Professional and approachable -Excellent IT Skills -Competent in Literacy and Numeracy -Ability to build relationships and engage both learners and employers -Ability to communicate at all levels Qualifications -You will need to possess a relevant IQA qualification -Ideally you will possess your H&SC Apprenticeship Level 5 or equivalent. -Minimum of 2 years’ experience at senior level in the Health & Social Care Industry Additional Information You must have your own transport, a Broadband connection at home and car insurance covered by business use. All business mileage and expenses are covered by the company. T2 is committed to providing a safe environment for all learner’s and employees. To find out more about our commitment to safeguarding please go to our t2 website. NB. Your employment with the Company will be conditional upon receipt of a satisfactory enhanced DBS check and references.

Title: Property Claims & Quality Assurance Manager Job description: Who are we? At TBRN our expertise lies in property claims management, with quality building repairs via our contractor network at the heart of what we do. We support a range of businesses including Insurers, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities in managing the entire process of a property claim. Our skilled workforce is made up of surveyors, engineers and claims handlers who efficiently and effectively determine the most appropriate settlement route, proactively manage the lifecycle of the claim along with the claim cost, manage customer expectations and ensure brand protection for our clients. The Opportunity We are seeking a claims and quality assurance manager to support the ongoing development and maintenance of high-quality standards across the business. This role plays a key part in identifying gaps in quality and supporting directors and managers in addressing those gaps, ensuring that all client outputs are professional, accurate, and aligned to individual client needs. There is a strong focus on providing feedback, coaching and practical support to help people develop and maintain high-quality outputs. This is a senior, non-line-management role, providing technical oversight, peer review, quality assurance and acting as a point of escalation and referral for claims-related matters. Key responsibilities Quality Assurance & Review: • Carry out detailed checks on reports exceeding individual employee Delegated Authority (DA) limits prior to release, ensuring accuracy, correct format, appropriate language, claims terminology, and grammar., • Provide clear, constructive feedback to employees on report quality and technical accuracy, supporting continuous improvement and professional development, • Conduct monthly Internal Quality Reviews (IQRs) on both “in-flight” and closed claims, producing reports in an agreed format for directors and senior management., • Act as a point of escalation for claims-related matters, providing technical guidance and support., • Provide cover undertaking reviews of proposed cash settlements that exceed internal DA limits, prior to offer (during management holidays and absence). Training & Development: • Assist in identifying individual and business-wide training needs based on quality reviews, performance feedback, and emerging trends., • Provide ongoing coaching, guidance, and constructive feedback to employees to support improvements in report quality, technical decision-making, and overall performance., • Support the development of training plans and materials in conjunction with managers and senior stakeholders. Support, Complaints & Client Engagement: • Act as a general point of referral and “voice of experience” for employees, with more complex technical matters escalated to senior management as required., • Participate in Complaints Team meetings and assist both employees and clients with complaints management (supporting role, not overall responsibility)., • Attend client review meetings where appropriate to support quality discussions and feedback. About you The role would suit someone with significant property claims experience and a strong focus on quality, who is looking for a desk-based position where they can use their expertise to review work, provide constructive feedback and support the development of others, rather than manage their own caseload. We are looking for: • Strong experience in a quality assurance, technical assurance, or senior property claims role., • Excellent attention to detail with a strong understanding of report standards, claims terminology and quality frameworks., • Confidence providing constructive feedback and influencing quality improvements without direct line management authority., • Comfortable working with senior stakeholders, including clients., • Strong communication skills, both written and verbal., • Able to balance technical review, advisory support, and coaching responsibilities. Why join us • Opportunity to play a key role in shaping and maintaining quality standards across the business., • Senior-level exposure without direct people management., • Collaborative working environment with directors and senior stakeholders., • A role with real influence on performance, development and client outcomes. The package Our people are what makes our success. The package, which we are continuing to review and develop includes the following, some of which have an initial qualifying period: • Location - applicants are invited nationwide as we are flexible around the role being based fully remotely (home working), at our office or a hybrid of the two. Our offices are at Moreton, Wirral., • The salary range is circa £40,000 to £50,000. Usual working hours are Monday to Friday, 8.45-5.15 (37.5 hr week), • Starting annual leave entitlement of 31 days (including bank holidays), increasing with length of service. Opportunity to purchase additional leave in addition to your birthday off and volunteer day to ‘give back’, • Healthcare cash plan with wellbeing 24/7 helpline and virtual GP access, face to face counselling sessions, gym membership discounts and online wellbeing tools, • Support of professional development including payment of membership fees and training/qualification opportunities by agreement, • Yearly discretionary bonus, • Annual salary review, • Social and charitable events, • Recruitment referral programme Job Types: Full-time, Permanent Pay: £40,000.00-£50,000.00 per year

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview We are looking to recruit an Account Manager to join our growing Charities Team based out of our Birmingham office. Our Charities team is a fast-paced, collaborative group of dynamic professionals who are all driven to succeed. If you share this attitude, we look forward to hearing from you. You will be responsible for delivering retention cross-sale and quality targets along and ensuring effective servicing of client accounts. How you'll make an impact • You will take ownership of and look after a portfolio of cross-class commercial clients within the Charities division., • Creating documents for new customers, along with any mid-term adjustments and renewals information., • Ensure all customer details are recorded accurately and entered on to the system in a timely fashion to ensure data integrity., • Obtain renewal terms for customers, always ensuring you've explored other options before providing the best available solution., • Delivering your individual and teams’ retention, cross-sale and quality targets., • Prepare renewal closings from meeting minutes and ensure cover is bound by renewal date., • Liaise with clients and insurers. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required., • Deal with account queries and credit control matters highlighting any concerns., • Apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required., • Commercial insurance knowledge is essential., • Experience dealing with the Charities sector is ideal., • Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable as is being educated to GCSE standard or equivalent., • Worked to targets within a regulated, measurable framework and achieved SLA’s., • Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills., • Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information., • Highly accurate with a strong attention to detail, using initiative when assisting team members., • Fully proficient in Acturis. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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