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About the roleAs the Head of Customer Success for GMS, you will play a leading role in ensuring the success of our clients’ B2B content marketing campaigns through GMS and the wider GD Media marketing solutions offering. Head of Customer Success (GlobalData Market

Manage a Customer Success team to maintain high quality customer experience in the UK and in our new markets (speed to install, answer rates, NPS, etc). Head of AI Customer Operations. If you want to help us realise the value of our data to create differentiating AI experiences for customers and ...

Your responsibilities will include:Organising and managing global client delivery operations across functional teamsEnsuring the highest quality standards, client satisfaction, and effective cost managementDetermining future cap

Head of AI Customer Operations. Manage a Customer Success team to maintain high quality customer experience in the UK and in our new markets (speed to install, answer rates, NPS, etc). If you want to help us realise the value of our data to create differentiating AI experiences for customers and ...

What do I need?Experience from B2B events/media/marketing/content or similarExcellent interpersonal skills and client management abilityStrong team management experience, passion for leadership

Are you ready to take the lead in crafting unforgettable visitor experiences? A celebrated Art Deco landmark in the heart of London is searching for a passionate and driven Head of Retail and Visitor Experience. Head of Retail and Visitor Experience. Oversee the daily visitor experience, ensuring...

Role responsibilities:Manage a Customer Success team to maintain high quality customer experience in the UK and in our new markets (speed to install, answer rates, NPS, etc)Transform our customer journey into one that is ‘digital-fi

We are recruiting for a Head of Workplace Services to deliver FM across a exceptionally high end estate in Central London. We are looking for a customer first lead, you must have a background delivering FM and Workplace Experience services at a very high level. As a leading Facilities Management ...

THE ROLEWe are seeking a strategic and experienced Head of UX & Design to shape and elevate our user experience capabilities across a diverse portfolio of products and services. WHAT WILL YOU GAIN FROM WORKING AT BBC STUDIOS<ol&g

As our Head of Customer Experience and Sales you will be responsible for championing our customers, building two best in class teams that are capable of delivering a consistently exemplary service to our customers, whilst knocking all sales targets for six. Must be a proven leader, with experienc...

We UseMessaging: Kafka, AWS SQS/SNSWHAT YOU’LL GET IN RETURNOur location-specific employee benefits are designed to cater to the unique needs of Tideans:Flexib

Are you ready to take the lead in crafting unforgettable visitor experiences? A celebrated Art Deco landmark in the heart of London is searching for a passionate and driven Head of Retail and Visitor Experience. Oversee the daily visitor experience, ensuring seamless tour operations and high leve...

Head of Experience Test Engineering page is loadedHead of Experience Test EngineeringApply locations Billund Project House London posted on Posted 2 Days Ago job requisition id 0000022838Job Description&

As our Head of Customer Experience and Sales you will be responsible for championing our customers, building two best in class teams that are capable of delivering a consistently exemplary service to our customers, whilst knocking all sales targets for six. Must be a proven leader, with experienc...

Head of Enterprise IT Applications - must have strong IFS experienceOur client is an established and successful Manufacturing business, part of a group which has gone through exciting growth and is expanding across Europe. The Head of Enterprise Applications will be part of the I

You should have previous experience of compliance monitoring (or external or internal audit if also covering regulatory requirements) of retail investments (and be willing & able to quickly pick up pensions aspects if not covered before). You should also have staff management experience (includin...

The Opportunity:Reporting into senior leadership, and taking charge of a team of 6 BDRs and 3 AEs, this is an exciting player/manager lead role for a well established business looking to launch a new project. Real gravitas – we want someone that can own whatever s

As Head of Customer Service, you will play a key strategic and operational role in ensuring the development, continuous improvement and delivery of a best-in-class aftercare service to customers who have purchased a property from us. You will have a proven track record of accomplishments and targ...

Global Head of Learning Experience and Instructional DesignReporting to: Global Head, Learning and Skills TransformationGroupM University prepares diverse industry talent to contribute to the creative transformation of our industry.

We need someone who has a wealth of experience in CEX improvement and can work professionally at pace. Design strategy for new tooling, technologies and work closely with our senior Customer Happiness operations manager to implement and manage our third-party vendor relationships to create an exc...

We’re looking for a friendly, analytical Head of Customer Success to manage our partner relationships. You will be the first point of contact for our partners, conduct quarterly business reviews and will work closely with the wider Harper team to build out the partner success function of the busi...

Are you ready to take the lead in crafting unforgettable visitor experiences? A celebrated Art Deco landmark in the heart of London is searching for a passionate and driven Head of Retail and Visitor Experience. Head of Retail and Visitor Experience. Oversee the daily visitor experience, ensuring...

DISCLAIMERThis job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. THE ROLEWe ar

Take ownership of a strategic management role that encompasses both stakeholder and team management, being the advocate for and owner of a first-class digital customer experience for our customers, prospects, corporate customers, and partners. Experience of leading experimentation & testing progr...

THE ROLEWe are seeking a strategic and experienced Head of UX & Design to shape and elevate our user experience capabilities across a diverse portfolio of products and services. WHAT WILL YOU GAIN FROM WORKING AT BBC STUDIOSWe offer a

Support delivery of the Bank's VC data strategy to provide actionable MI on the outcomes being experienced by our customers with additional needs. Experience of designing solutions through research, insight and user-testing with a variety of audiences. Support the Bank's work to help proactively ...

Job DescriptionAre you technically well rounded and capable of leading people?Then join the LEGO Group’s Creative Play Lab and contribute to inventing ground-breaking new play opportunities and never-seen-before creativ

Prior experience as a Head of/VP Customer Service, with a history of building and managing teams. Lead a Customer Service team of approximately 10 in the UK, focusing on customer obsession. As VP of Customer Service, you will:.

Experience of designing solutions through research, insight and user-testing with a variety of audiences. Support delivery of the Bank's VC data strategy to provide actionable MI on the outcomes being experienced by our customers with additional needs. Whatever came before, we're proud to bring t...

You will work closely with all areas of the Bank to support the development of the Bank's customer outcome reporting, through both ongoing MI and production of the annual Consumer Duty Board Report. You will work closely with the Head of VC Strategy to bring together the Bank's insight and eviden...

We are looking for a customer first lead, you must have a background delivering FM and Workplace Experience services at a very high level. We are recruiting for a Head of Workplace Services to deliver FM across a exceptionally high end estate in Central London. You will be responsible for a numbe...

As the Head of Customer Experience Analytics at Back Market, you will lead a high-impact analytics function that empowers teams with data-driven insights to enhance customer engagement, retention, and overall experience. By building and mentoring a team of analysts, you will enable Back Market to...

Head of Customer Services and Banking OperationsLocation: London Employment Type: Permanent, full-time position Weare seeking a highly experienced Head of Customer Services andBanking Operations to lead and manage our Customer ServicesDepartment. Proven experience in banking operations, customer ...

As a Head of Customer Experience and Growth, you will be working strategically with our current and prospective clients to drive mutual value creation and enduring partnerships across the Legal, Life Insurance, CTP and Workers Compensation / Self Insurance sectors. Our fast-growing team of more t...

Job Description Are you technically well rounded andcapable of leading people? Then join the LEGO Group’s Creative PlayLab and contribute to inventing ground-breaking new playopportunities and never-seen-before creative experiences for LEGOfans of today and tomorrow! As Head of Experience Test En...

We are seeking a strategic and experienced Head of UX & Design to shape and elevate our user experience capabilities across a diverse portfolio of products and services. The Head of UX & Design will champion user-centred design, leading teams of UX Designers, UI Designers, and Service Designers. ...

Our Investors Spark Capital, Canaan,Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (ShravinMittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures(Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures(Ali Hamed), Nikesh Arora, Samih Toukan, and many othercontext-specific...

Experience with CRM software and customer success platforms. Strategise the next level of customer service required to ensure our donors have the best experience with our products. Lead and mentor a team of customer service leads, customer success executives and account manager.

Choose how often (in days) you would like to receivejob alerts by email: Head of User Experience & Design Permanent- Full Time London, GB, W12 7FA Job Closing Date: 21/04/2025 THEROLE Please submit your portfolio link to your resume when applyingas we will be reviewing these as part of applicatio...

Proven experience in IT customer support, with a track record of managing support teams and delivering excellent customer service in a technology-driven environment. In conjunction with the Head of Information Security deliver a comprehensive assurance framework for the Service Desk and Desktop e...

Qualifications:Instructional Design Experience: 7+ years of experience in instructional design with a proven track record of developing and implementing successful learning programs. Global Head of Learning Experience and Instructional Design. This role offers a unique opportunity to contribute t...

As the Head of Service Delivery for our client, you'll be responsible for overseeing the daily operations of the Support Teams, ensuring exceptional leadership, and fostering collaboration with other departments to achieve the broader objectives of the Operations Department. Ideally, you will hav...

We are seeking a strategic and experienced Head of UX & Design to shape and elevate our user experience capabilities across a diverse portfolio of products and services. This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, i...

You should have previous experience in compliance monitoring (or external/internal audit that also covers regulatory requirements) of retail investments (and be willing & able to quickly pick up pensions aspects if not previously covered). Through application, all candidates signify their accepta...

My client, a high-growth cyber security training platform with over 4 million users and 900+ global customers, is looking for a Head of Customer Success to lead their customer strategy. Head of Customer Success (Remote - UK hours overlap required). Manage and grow a team of customer success profe...

Experience of designing solutions through research, insight and user-testing with a variety of audiences. Support delivery of the Bank’s VC data strategy to provide actionable MI on the outcomes being experienced by our customers with additional needs. Designing and implementing policy, processes...

You will work closely with all areas of the Bank to support the development of the Bank’s customer outcome reporting, through both ongoing MI and production of the annual Consumer Duty Board Report. You will work closely with the Head of VC Strategy to bring together the Bank’s insight and evide