Head of customer experience jobs in BirminghamCreate job alerts

"If you are a specialist in learning and capability or bring a broader HR background and if this opportunity excites you wed love to hear from you" Theres never been a more exciting time to join the Capability, Learning and Talent function at the Department for Work and Pensions the largest capability function in the Civil Service. As the department continues its bold transformation journey, the skills and potential of our people are at the heart of our success. Were building a future-ready workforce. That means investing in our leaders and managers, embracing digital and AI capabilities, and anticipating the skills well need to thrive in a rapidly evolving world. In this pivotal role, youll help shape strategy and lead the delivery of impactful capability initiatives. Youll bring ambition, insight, and leadership to a dynamic environment guiding your team to deliver, identifying capability needs and gaps, and helping us respond with agility and purpose. Please see the candidate pack attached to the advert for Key Responsibilities. Its an exciting time to be part of DWP! Person specification The successful candidate must be able to demonstrate their knowledge, experience and skills against the following essential criteria: • A senior leader in the HR/People Function, demonstrating breadth of HR experience and/or depth of capability and learning expertise. You will be able to set direction and shape the outputs of a team of expert learning professionals., • Experience of leading professional HR teams. You will use your people management and leaderships skills to create an inclusive, collaborative and high performing culture, building capability and flexing resources to ensure customer needs are met., • You will be able to draw on data and insight to develop evidence-based strategies and translate them into deliverable plans that have an impact on the business., • Experience of communicating, engaging and influencing, building collaborative and productive stakeholder relationships across an organisation, system and enterprise., • You will have a track record of using Project Management principles and practices to deliver outcomes, tracking progress, projecting future delivery and measuring risk and impact., • You must have achieved CIPD Chartered Fellow membership or be willing to work towards this upon commencement of your role.Behaviours We'll assess you against these behaviours during the selection process: • Leadership, • Communicating and Influencing, • Seeing the Big Picture, • Delivering at Pace Benefits Alongside your salary of 81,000, Department for Work and Pensions contributes 23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing and compressed hours., • Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes., • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience. If you think you have the experience and energy to take on these stretching and demanding role, we would be very keen to hear from you. To apply for this post, you will need to complete the online application process outlined below no later than 23:55pm on 8th September 2025. • A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years; For more information about the roles and the applications process, please see the candidate pack attached. Reasonable Adjustments At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, especially those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact as soon as possible, before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what additional support or adjustments you might need during the recruitment process. For further information regarding reasonable adjustments, please see following link: Reasonable Adjustments , Civil Service Careers Artificial Intelligence For further information regarding the use of Artificial Intelligence (AI) within applications, please see following link: Artificial intelligence and recruitment , Civil Service Careers Feedback will only be provided if you attend an interview or assessment. This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : DWP Senior Recruitment Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments SCS1 Head of Capability Candidate Pack Opens in new window (pdf, 497kB)

Are you a health professional with experience of Work Capability Assessments (WCA) and Personal Independent Payment (PIP) health assessments and auditing assessment reports against agreed assessment criteria? Would you love the opportunity to join a team committed to the successful delivery of specialist services for some of the most vulnerable customers in the UK? DWP are looking for a health professional to fill the role of Joint Head of Clinical Audit and Observations, in Contract Management and Partner Delivery Directorate (CMPD) Controls and Assurance Division (CAD). CAD is responsible for the controls environment for DWPs suite of nationally contracted health assessment and employment support contracts working to ensure these contracts deliver value for money and protect the public purse, and great customer service. The successful candidate will: - • Be an active member of the CMPD senior leadership community, communicating a clear and compelling vision to teams, partners and suppliers, supporting delivery of CMPD and DWP aims and objectives and role modelling a culture that strives for excellence., • Provide inspirational and visible leadership to a large team of health professionals, including DWP employees, secondees and contracted Health Care Professionals (HCPs), whilst actively promoting diversity and inclusion, and supporting staff health and wellbeing., • Directly manage a team of PIP or WCA Lead Auditors supporting them to deliver a programme of Clinical audit and Clinical observations., • Work with the Joint Head of Clinical Audit and Observations to develop and oversee the delivery of a clinical continuous professional development programme for Controls and Assurance Division (CAD) Health Professionals in order develop highly skilled Health Professionals and to ensure maintenance of registration with relevant accreditation bodies., • Use robust knowledge and understanding of PIP and or WCA Health Assessments to provide expert clinical advice to support team members and wider DWP stakeholders., • To maintain, develop and champion effective controls for DWPs health assessment contracts including managing the delivery of audits and ensuring appropriate feedback is given to the Assessment suppliers with a keen focus on quality and delivery., • Effectively work in partnership with other DWP teams and support a matrix management model to ensure the effective delivery of Clinical Observations., • Develop and maintain robust processes to support the quality and consistency of clinical audits to support high standards of clinical practice., • Embed the DWP Clinical Governance Quality and Standards to continuously improve the quality and consistency of the clinical audits delivered by CAD.Person specification Working Pattern This is a full time post, but applications are also welcome from those with alternative working patterns. Working patterns will be discussed on an individual basis, but successful applicants may need to be flexible and/or be prepared to consider alternative working patterns where required to meet with Finance Groups operating hours from 8am to 6pm. Essential Key Criteria: Lead Criteria 1 • High level of clinical confidence with extensive experience of undertaking PIP assessments, auditing assessments and quality assuring audit against agreed criteria with aproven ability to build, lead and inspire high performing teams with a supportive, open and engaging leadership style and a track record of prioritising staff wellbeing and promoting diversity and inclusion., • Excellent written and verbal communication skills with the ability to provide clear and unambiguous feedback (verbally and in writing), justifying sound clinical judgement in potentially challenging situations., • Up to date professional body registration with no conditions on registration unless they relate solely to a disability, and evidence of up-to-date continuous professional development. Medical applicants must hold a licence to practise., • Strong interpersonal skills and experience of building highly effective, trusting relationships and working collaboratively with senior leaders (internal and external), using relationships and networks to influence and deliver efficient and effective services for the organisation. Memberships Recognised Health Governing body (e.g. GMC, NMC etc.) Behaviours We'll assess you against these behaviours during the selection process: • Leadership, • Seeing the Big Picture, • Making Effective Decisions, • Communicating and Influencing, • Changing and Improving Benefits Alongside your salary of 79,272, Department for Work and Pensions contributes 22,965 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. For this role your indemnity and professional regulation fees are also covered. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes., • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. CV The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short, and allows an initial check of eligibility, Only include relevant experience to the role within the CV section please put the main content of your evidence and skills in your Personal Statement. Personal statement When completing your personal statement, please read and understand the Key Criteria thoroughly as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the key criteria, but please ensure you evidence: the key personal requirements and what have you done that relates to the requirements. You dont have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why, what you can do and the skills you have that are transferable to the key requirements, and the life experience or passion you have that are linked to this role. Written Sift The written sift will be conducted using evidence from your CV and Personal Statement and will be assessed against the Key Criteria within the advert. Should a large number of applications be received, an initial sift may be conducted using the lead criteria annotated below. If your application proceeds to full sift all criteria will be considered. Lead Criteria 1 • Evidence of at least 5 years clinical experience as an approved Health Professional post registration, with current registration validated and up to date Continuous Professional Development. Further details around what this will entail are listed on the application form. Your CV will only be considered for applications that progress to job offer and will assist the vacancy holders in matching skills to suitable opportunities/locations. It will not form part of the sifting process or be scored. Interview: Applicants meeting the agreed minimum standard will be interviewed using the blended approach. The interview panel will be a minimum of two people. The interview will assess: Behaviours and Strengths,Theinterview aims to be more of a conversation exploring the candidates capability for the role. Candidates will be asked further probing questions to determine suitability for the role. Sift and Interview dates to be confirmed. Postings: Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business. If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards You will be asked for your preferences for up to 2 locations, these will tell us where you would prefer to work if you are successful. Please do not select a location unless you are prepared to accept a role in that location. Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles here . Selection We will notify all candidates as soon as possible. Successful candidates will be posted in merit order based on your location preferences, where appropriate, and the geographical requirements of the business. Dependent on your position on the merit list, if none of your location preferences remain at the point we make a job offer, DWP may offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held. The roles available will be based in Blackpool Peel Park, Brunel Way, Blackpool FY4 5ES Birmingham 3 Arena Central, Bridge Street, Birmingham B1 2AX Glasgow Atlantic Quay, Glasgow G2 8SP. Leeds Quarry House, Quarry Hill, Leeds, LS2 7UA. Manchester 2 St Peters Square, Manchester, M2 3AA. Newcastle Benton Park View, Newcastle-upon-Tyne, NE98 1BA. (Please note: that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from September 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027) Sheffield Hartshead Square, Sheffield, S1 2FD. Some travel may be required. A reserve list may be held for a period of 12 months from which further appointments can be made. Reserve list candidates will be posted in merit order by location. Further Information Find out more about Working for DWP Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website . If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email . Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. New entrants are expected to join on the minimum of the pay band. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments DWP CMPD Candidate Pack (New) Opens in new window (pdf, 779kB) DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 67kB)

Mobile VehicleTechnician -Walsall Location: This position is coveringthe local and the surrounding area. Salary: £18.58 per hour (£38,652 per year) with an exceptional career progression plan to increase your base salary. Any overtime worked is £27.87 per hour after 40 hours! work 45 hours per week and your salary is £45,800 Hours: Monday to Friday, 40 hours, with shifts falling between 8am and 5pm, (up to 8pm in the summer months) with 1 in 4 Saturdays with a day off in the week. We have exciting new opportunities for a Mobile Vehicle Technician based in the local area of Walsall. We are recruiting across the area so we will tailor the area to you based on your location. This Mobile Vehicle Technician is working for one of the UKs leading vehicle breakdown companies who provider a first-class service to thousands of customers. Exceptional company to work for with a wide range of benefits including starting your day as soon as you start the van. Fantastic benefits package that includes: Mobile Vehicle Technician No additional travel time - start and finish on your driveway. 31 days annual leave rising to 33 with time served Training from day 1 A fully equipped state of the art company vehiclewith tools and uniform Free breakdown cover for you and your household Access to a broad range of career progression opportunitiesand industry leading training Company life assurancelinked to pension Flexible benefits site providing numerous benefits including health and wellbeing. Mobile Vehicle Technician role: Identifying problems and advising the customer on the vehicles issues. Vehicle servicing & general maintenance including electrical & vehicle Diagnostics. Mobile Vehicle Technician / Roadside Technician are the face of the business so its important you deliver exceptional Customer Service. Mobile Vehicle Technician requirements: We are looking fora minimum level 2 Vehicle maintenance and Repair. You must have proof of qualifications as these will be asked for If you are time served we can discuss options but you must have at least five years of experience as a full timeMechanic Must hold a full UK driving licence Have a strong all round technical experience maintenance, Technical, Electrical, and Diagnostic experience Consultant Billy Olivier Octane Recruitment Ref:28877 VTMDL Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. TPBN1_UKTJ

Sales Enablement Manager Our client is looking for an outstanding candidate to fill the newly created role of Sales Enablement Manager. This newly created role is part of a wider Sales Process re-engineering drive to ensure they are known to >90% of their Top 1000 opportunities. This strategic role forms the hub of their Commercial team that includes their Sales Director, Head of Customer Success, Business Development and Marketing team. This role will be fast paced and requires a genuinely hungry self-starter who can manage their own workload and shifting priorities day to day. You will be an enthusiastic employee joining a rapidly scaling business that has the potential to be a true market leader. This opportunity will also ensure you are well-positioned to move into a senior role ahead of your tenure based on the impact you directly make on the business. You are a researcher, a top-level CRM and LinkedIn practitioner. Researching all opportunities through their core 14 customer segments, you’ll be enriching their Sales Pipeline, reaching out to target customers and ensuring their Business Development Managers have full diaries with the right customers and opportunities. Key Responsibilities Data Enrichment: • Using the entire suite of commercially available tools, you’ll ensure that our client’s CRM has a rich flow of fresh data, insights, connections and contacts. You’ll be responsible for Sales Funnels, data quality and reporting in conjunction with the MIS team. Product Development: You’ll work closely with the wider commercial, marketing and product team to develop our client’s customer proposition. This will cover as a minimum: • New client activation process, • Sales materials both physical and digital, • Sales and Marketing campaign coordination, • Customer Segmentation management, • Competitor intel and mapping Sales Team Activity and Effectiveness: • You’ll be working to ensure field-based teams diaries are full of maximum customer face time. You’ll typically work their diaries 3 - 4 weeks in advance., • You’ll be engaging customers directly through phone, email and social media to enable initial F2F meetings for the field BDM’s. Field Team Pre and Post Meeting Management: • You’ll be a detective. Joining the dots, identifying decision makers in target opportunities, identifying their connections, their contacts, cross referrers and their current and historic relationship mapping., • You will be the central activity hub, driving appointments and diaries., • You’ll ensure the Business Development team are fully briefed and prepped for their meetings and be there to capture the follow up actions and ensure they get done efficiently. Skills & Competencies: • Proven track record in any but preferably several of the following: Sales management administration; Telesales leadership; New business development; CRM and data enrichment., • Strong commercial acumen and negotiation skills., • Excellent communication, presentation, and interpersonal abilities., • Customer-focused mindset with a passion for delivering value., • Experience in account management or client relationship roles., • Knowledge of vehicle logistics, fleet operations, or automotive retail. What Characteristics Are They Looking For? • Attitude: A can-do attitude that is always positive., • Enthusiasm: They are very flexible on prior experience and existing skills set – the most essential thing is a fantastic attitude and enthusiasm to help their business reach its full potential., • Personality: Very friendly and helpful demeanour – a person that will naturally fit into the team and build effective working relationships quickly., • Proactivity: A proactive and independent individual with strong decision-making skills, and able to use initiative., • Curiosity: An analytical, reflective mind and a genuine interest and passion in their business., • Ambition: To personally succeed and develop quickly., • Resilience: The ability to operate in a demanding, fast-paced environment. What's In It For You Grow with them: You will be part of a growing and ambitious company! They want you to be happy and enjoy coming to work where you are surrounded by a supportive team. In the heart of Birmingham: They are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city! Socials and more! Social events and activities are held in the building once a month. They have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda. Fitness and wellbeing: Your wellbeing and health matters to them. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too. Time to relax: Well-deserved time off- you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum. Join Our Client If you want to be part of a forward-thinking, sustainable company and you embrace positivity, they would love to hear from you! Click apply now and complete your application.

Insight Manager – Customer & Market Insight 📍 Birmingham – 2 days/week 💰 Up to £55,000 + Bonus Join a well-respected UK bank at a pivotal moment as they invest in their marketing and insight function. This is a chance to shape a new position focused on deepening customer and market understanding, driving strategy, and challenging assumptions. The Role Reporting to the Head of Insight, you’ll: • Lead customer & market research projects (quant & qual), • Translate data into engaging, actionable stories, • Build a consistent view of customer needs, behaviours & market trends, • Support segmentation and proposition development, • Influence stakeholders across product, marketing & strategy, • Manage agency relationships and deliver insight for PR when needed About You • Experience with insight or customer research (quant + qual), • Strong communicator with commercial awareness, • Confident managing research projects from brief to delivery, • Financial services background helpful but not essential Why This Role? • Brand new position – real autonomy & ownership, • Insight is a growing focus – your work will drive change, • Values-led culture, IIP Platinum employer, collaborative team Interview Process • 30-min intro call, • On-site interview (Solihull) Interested? Apply via the link on this page

Logtek Ltd has an exciting opportunity for a Compliance (Equipment) Auditor to join the team. The role will primarily be field based with occasional working from home and the Head Office (Quinton, Birmingham) as part of the team. Location: Field based Salary: Up to £30,000 per annum depending on experience Job Type: Full time, permanent About Us: Logtek was formed in 1996 and provides logistics and operational services for the control and management of returnable transit packaging (RTP) – principally plastic trays and bulk containers as used in the grocery and retail supply chain. Logtek’s core functions are: • Hygienic tray washing via industrial machinery processes, • RTP Rental services, • Equipment repair, • Asset Management of our customer’s RTP utilising bespoke and innovative technology Why Us? We are a part of the global IPL Schoeller group with manufacturing sites and offices across Europe, the Americas and China. We are a small, friendly, and sociable company to work for with a strong company culture. There is so much opportunity to grow and develop your career with us and to become part of our succession planning program. Full, extensive training and support will be provided to assist you in becoming successful in this role. “Great place for great people to work.” Your Role This role will ideally suit someone located in the West Midlands or North West of the UK: flexible with their time and has experience travelling. Extensive travel in the UK with regular overnight stays is essential. This is a unique role, to proactively represent Logtek within the Supplier, Customer, and Depot base (or Retail Supply Chain sector) conducting audits, ensuring equipment compliance and process adherence. Key Responsibilities • Develop and conduct direct training programs for equipment users and implement improvement programs with underperforming suppliers, • Support our retail Contract Delivery during busy periods and as cover for leave, • Responsible for suppliers delivering agreed KPI performance levels, • Working with the customer to develop and implement agreed strategies and projects, • Carry out a compliance and audit function for suppliers nationally, • Continually review service levels and priorities, • Identify business development opportunities for shared gain potential with customer, • Work closely with the customer to develop new business potential, • Ensure agreed customer objectives are understood internally and implemented What You`ll Bring Previous experience working in a similar role, or in managing returnable transit equipment and supply chain processes is desirable, however, those wishing to progress and who can demonstrate a willingness to contribute positively and develop their career are encouraged to apply. You will need to be professional, reliable, flexible, hardworking and be prepared to ‘hit the ground running.’ Excellent analytical and communication skills is a fundamental part of the role. Key Requirements • Confident, assertive with excellent communication skills (verbal and written) and the ability to liaise with Customers and our Customer’s Suppliers effectively, • Efficient, organised with the ability to prioritise workload and work under pressure, • Great attention to detail and analytical skills, • Proactive, organised, hardworking, self-motivated, and adaptable, • Knowledge and experience in using Microsoft Word, Excel (Intermediate level) is essential, • A full, clean driving license What We Offer The successful candidate should expect to receive a competitive salary and excellent company benefits, including: • Fully expensed company car, • Fuel card (includes reasonable personal use), • Attractive Contributory Pension scheme, • Life Assurance, • 25 days’ holiday per annum, • Length of service award, • Friendly office working environment with free on-site parking, • Overnight accommodation and subsistence costs paid, • Equal opportunities employer

The Opportunity In this hybrid working role, you will be responsible for providing an accurate and efficient HR administration service with respect to all aspects of the employee lifecycle, including changes to personal details, changes to terms and conditions, family leave and the processing of leaver documentation. The role will also be responsible for supporting HR administration along with the maintenance of the iTrent HR system, as well as being the first point of contact for any HR queries from the business and the wider HR team. Location: This role will be based at our Head Office in Birmingham (Trinity Park, B37 7ES) with an informal arrangement to allow hybrid working Fixed Term Contract: 12 Months What you will be doing • Be an 'ambassador' for the HR service and 'champion' self service., • Undertake data entry for HR transactions relating to employee lifecycle (post recruitment), including changes to personal details, processing changes to terms and conditions and leaver documentation., • Undertake administrative support in the delivery of HR calendar events (e.g pay review)., • Undertake administrative support to the HR team for bulk employee communications, HR change projects etc., • Ensure all personnel records are maintained and secure, complying with obligations under GDPR., • Administrative tasks including printing, scanning, maintaining documentation, producing letters and processing or HR Invoices., • Provide timely support and guidance and be the first point of contract for all colleagues on HR related queries., • Processing absence such as sickness, family leave, AWOL etc., • To input to HR projects where required., • Identifying process improvements., • Processing payroll changes and assisting with payroll checking (e.g new starters, salary amends and leavers)., • Collaborate with other departments, functions and third parties (payroll, finance, benefits etc). What we will need from you Essential: • Excellent oral and written communication skills, • Excellent attention to detail and accuracy, • Excellent customer service focus, including experience of telephone based work and query handling, • Well organised, with ability to work to tight deadlines, • Strong team player but also able to work on own initiative, • Experience in using HR system, • CIPD Level 3 completed or working towards, • Previous HR Administration experience and good understanding of HR policy, procedures, and legislation (for example, in relation to Right to work) What we can offer you • Competitive salary, • 26 days annual leave (with the opportunity to buy or sell up to 3 days holiday), • Private medical insurance for yourself (with the option to buy family cover), • Life Assurance, • Defined contribution pension scheme matched up to 8%, • 2 days volunteering opportunities, • Flexible and Agile working, • Flexible Benefits scheme Who we are Tilbury Douglas is a leading UK building, infrastructure, engineering, and fit-out company delivering critical projects across health, education, highways, justice, defence, aviation, water, and environmental sectors. Our people are at the heart of our success. We embrace diversity, encourage fresh ideas, and are proud to have achieved Investors in Diversity status. Please Note: • We do not hold a sponsorship licence., • This role requires Baseline Personnel Security Standard (BPSS) clearance, including identity, employment history, and criminal record checks. We look forward to receiving your application!

Insight Manager – Customer & Market Insight Location: Solihull (2 days per week in office) Salary: Up to £55,000 + 1% performance bonus (recent payouts £1,700–£3,000) The Company We’re partnered with a well-established UK financial services provider that’s investing heavily in customer-centric strategy. The business has a strong reputation for sustainability, specialist services, and long-term growth. It’s an exciting time to join as they shift towards a more insight-led approach to marketing and proposition development. The Role This newly created position sits within the Group Marketing function and reports into the Head of Insight. You’ll play a key role in developing a consistent and commercial understanding of the business's customer base, to support brand, digital, and proposition teams. This is a strategic, insight-led role focused on driving customer-first decision making across the organisation. Key Responsibilities • Build a comprehensive understanding of customer behaviours, needs, and segments., • Prioritise insight work based on commercial value and strategic goals., • Design and commission qualitative and quantitative research projects., • Identify knowledge gaps in customer data and generate actionable insight., • Develop personas, customer journeys, and insight-led narratives., • Deliver findings through engaging formats – presentations, decks, short videos, etc., • Maintain competitor and market intelligence., • Manage research agency relationships and insight project delivery., • Work cross-functionally with analytics, brand, content, product, and media teams. Skills & Experience • Strong grasp of consumer behaviour and segmentation techniques., • Experience commissioning and running qualitative and quantitative research., • Familiarity with tools like Excel for basic data analysis and trend tracking., • Strong communication and stakeholder management skills., • Ability to align insight with commercial and strategic goals., • Client-side experience preferred; financial services background a bonus but not essential. Benefits • £55,000 base salary, • 1% annual profit-sharing bonus (recently paid £1,700–£3,000), • 2 days per week in Solihull office (flexible, usually Tues/Weds), • Opportunity to shape a newly created role, • High visibility across brand, digital, and marketing functions, • Autonomy and support to build insight capability from the ground up How to Apply Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page. Keywords Insight Manager, Customer Insight, Market Research, Consumer Behaviour, Segmentation, Qualitative Research, Quantitative Research, Behavioural Economics, Stakeholder Engagement, Customer Strategy, UK Jobs, Research Agency, Customer Experience

Operations Director (SaaS) — Fully Remote (UK) Package: £80,000–£90,000 base + performance bonus Location: Fully remote within the UK/EU (occasional travel for quarterly offsites) Reports to: CEO (exec team member) We are looking to recruit an experienced, commercially savvy Operations Director to own four mission-critical areas of my clients SaaS business. You will be hands-on with systems and integrations (including hardware connectivity), convert data into action, scale processes to ensure customer satisfaction. The Operations Director will play a key role in shaping the company’s growth strategy, improving processes, and ensuring a seamless link between commercial objectives and day-to-day delivery. The role: • Lead the day-to-day operations of the business, ensuring efficiency, quality, and compliance, • Design and implement operational strategies, processes, and policies to support business growth, • Oversee business-critical functions such as systems, customer delivery, supply chain, finance operations, and compliance, • Analyse operational performance and provide regular reporting on KPIs, risks, and opportunities to the leadership team, • Lead on systems and process improvements, including integrations and automation, • Manage relationships with suppliers, partners, and key stakeholders, • Drive a culture of accountability, continuous improvement, and customer excellence across teams, • Support the CEO/Board in long-term strategic planning, forecasting, and investment decisions, • Ensure health & safety, regulatory compliance, and risk management across the business, • Lead and inspire cross-functional teams, developing talent and embedding best practice The candidate: • Proven experience as an Operations Director, Head of Operations, or senior operational leadership role, • Strong commercial awareness with the ability to analyse data and drive decisions based on insight, • Track record of leading teams and implementing scalable systems and processes, • Technically confident: able to oversee business systems, integrations, and hardware/software linkages where required, • Excellent leadership, communication, and stakeholder management skills, • Strong problem-solving ability and hands-on approach to delivering solutions, • Resilient, adaptable, and experienced in working in fast-paced, high-growth businesses Interested? Please click ‘apply’ today!

Transport Manager - Birmingham Based (Salary Circa £40k experience dependant) Are you a seeking a new challenge in Transport/Logistics Management? Do you want to work with a forward thinking, family-owned business that will give you the freedom and support to grow as they grow? Do you have extensive knowledge of transport, fleet maintenance and compliance across all vehicles to ensure they meet regulatory requirements? Our client is a Wholesale business that is rapidly growing and has ambitions over the next few years to grow the business and the Transport Manager will play a key part in supporting these ambitions. This role is ideal for an inspirational leader with a proven track record in Transport & Logistics, particularly wholesale, retail, grocery, B2B or B2C environments. If you are commercially minded, passionate about customer service, and thrive in a fast-paced, results-driven environment, this is the perfect opportunity for you. What does the role involve? As the Transport Manager, you will report directly to the Head of Operations and take a proactive role in managing and developing the transport operations to ensure the highest standards of service, compliance, and efficiency. You will oversee a team, manage fleet maintenance, and ensure all operational procedures are followed to meet KPIs and customer expectations. Key Responsibilities: • Fleet Management: Take full ownership of fleet maintenance and compliance across all vehicles, ensuring they meet all regulatory requirements., • Team Management: Lead and develop the team to ensure consistent adherence to operating procedures and KPIs, while fostering a culture of continuous improvement., • Customer Service: Act as the primary point of contact for all delivery-related queries and resolve any delivery issues promptly, ensuring exceptional service delivery., • Delivery & Operations Management: Plan and organize deliveries, coordinate transfers between depots, prioritize hospitality orders, and manage fuel card usage and agency driver cover., • Planning & Coordination: Ensure effective daily route planning, manage absences, holidays, and breaks, and react swiftly to challenges and spikes in workload., • Team Performance: Develop the team through training and performance management, ensuring they meet objectives and addressing performance issues swiftly., • Continuous Improvement: Strive for excellence in customer service by ensuring all orders are completed within agreed timeframes, product availability is communicated promptly, and the safe and secure loading of customer orders., • Third-Party Coordination: Handle third-party delivery quotes and support depot export customers with quotes, queries, and delivery requirements. What qualities will you need to be successful? • Experience: Proven background in Transport and Logistics management, ideally within large space wholesale, retail, grocery, B2B, or B2C sectors., • Leadership Skills: A natural leader with a strong ability to inspire and manage a team, driving performance, and customer satisfaction., • Customer Focused: A passion for delivering excellent customer service and finding solutions to any issues that arise., • Commercial Minded: Able to manage operational costs effectively while driving efficiency and productivity., • Strong Organizational Skills: Ability to plan, prioritize, and react swiftly to changes in workload and unexpected challenges. If you are interested in this Transport Managers opportunity and possess the skills necessary, please apply below. SP Exec Search is a specialist Hospitality & Retail recruitment consultancy

Head of Product Management - Savings, Mortgages book - FinTech Based: Birmingham or London Hybrid - 3 days a week The Head of Product will provide both "hands on" delivery as well as strategic leadership and oversight of the bank’s product portfolio (savings and mortgages), ensuring it delivers sustainable growth, customer value, and competitive advantage in line with the bank’s vision and regulatory obligations. You would be accountable for defining and executing the product strategy, overseeing the development and lifecycle management of products, and ensuring they meet the evolving needs of customers, stakeholders, and regulators. This a "hands on" Leader role, so joins as a key contributor to the SLT and an active player in the banks "Go to Market" strategy, will work collaboratively across business units including risk, compliance, operations, technology, and commercial teams to deliver innovative, compliant, and profitable products. Require someone to foster a culture of customer-centricity and digital innovation, ensuring that product propositions are simple, accessible, and aligned to market trends and regulatory requirements. The role will also drive governance, financial performance, and risk management of the product suite, ensuring that products remain commercially viable, operationally sound, and socially responsible, while supporting the bank’s strategic priorities. Skills & Experience • Proven ability to develop and execute product strategies aligned to business goals and regulatory requirements., • Commercial awareness, with experience of managing P&L and driving profitability., • Knowledge of market trends, competitor activity, and emerging technologies impacting the banking sector., • Expertise in product lifecycle management, from concept through launch, maintenance, and retirement., • Proven leadership skills with the ability to inspire, coach, and develop high-performing teams., • Excellent stakeholder management and influencing skills at senior and board level., • Ability to foster cross-functional collaboration with technology, operations, compliance, and commercial teams. What's on offer • This is an exciting time to "get stuck in, have impact" and work with a great team as they look to build on their product proposition, customer engagement and market strategy., • The key Product lead position, part of SLT and play a highly influential role in the commercial product launch, management and propositions of a forward thinking fintech., • Competitive Salary, Attractive Bonus & Benefits package, • Future Leader Development

HEAD OF CRM • Based in North-East of Wales, • Salary - £75k+ DOE, • Strong background in CRM & implementation, • 4 days onsite A respected name in UK retail, this organisation is dedicated to delivering excellent value and a consistently strong customer experience. With a broad national presence, they foster a supportive team environment and actively promote intern...

It is always a good idea to include a covering letter outlining your experience as a Head of Customer Solutions with your application as this will enhance your chances of selection and improve your prospects of landing the Head of Customer Solutions role you desire. If you feel that you have the ski

You'll be responsible for ensuring there is an exceptional customer experience throughout the store, you will also manage daily operations, and motivate your team to achieve their goals. As the head of the store, you'll be responsible for making sure our customers are stoked, our sales are through t

Whats in it for you?Join a fast-growing, design-led British menswear brand | Lead a high-impact team with real influence across the business |Creative, collaborative culture with a focus on craftsmanship and quality |Full time | Free parkingWhat will you be doing?Leading and scaling our customer ser

As Head of Guest Experience, you’ll set the standard for what great looks like. Transform Experiences: Lead the creation of unforgettable guest journeys across the UK’s premier short-term let and nature-based holiday brands. Annual STIP Company-wide Bonus Scheme offering up to an additional 25%

What you’ll do Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclu

Concentrating on supply chain development efforts in building partnership engagement with assigned customers through joint strategy development, workshops to understand the customer ambitions and needs, as well as the development of tailored value propositions for selling the full range of freight a

Contracted to 13 hours per week Flexible shifts on offer; days This is more than just a job; it’s an opportunity to make a real impact by helping people stay connected, stimulated, and truly feel part of a community. If you’ve got experience planning or running activities in any setting, that’

The Head of User Experience and Engagement will be at the heart of this, ensuring that the university community are informed and engaged in their digital future and can make best use of existing and future digital tools and technologies. Be passionate about ensuring that user experience is at the he

What you'll do Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience Work together to make everyone's day bet

The Head of Customer Success is accountable for optimising the Moorepay relationship with our customers leading to the expansion of scope, referenceable customer testimonials, customer retention and improving brand and transactional NPS scores. The Head of Customer Success will be required to lead,

Your duties will include: Supporting the bank’s way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure

Extensive experience in senior CRM, customer lifecycle, or customer marketing strategy roles within. Head of CRM & Customer Engagement (15M FTC). Lead the global CRM and customer engagement strategy, delivering personalised and data-driven experiences.

Your duties will include: Supporting the bank’s way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure

Head of Customer Management Logistics/LogTech at Trimble Inc. We celebrate differences and actively pursue Diversity, Equity, and Inclusion to reflect our customers and the places we live and work. We have programs to ensure our people feel seen, heard, welcomed, and that they belong, regardless of

Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: Company pension of up to 7% matched contributions after just 3 months An enhanced digital health and wellbeing service, including virtual GP appointments, f

Part-Time Head of Marketing Opportunity! Must have legal experience. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please be aware we receive a lot of applicants for our roles if you have not been contacted within

Why this job matters Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. Market leading paid carer��

Proven experience in a Head of Customer Success or Sales Leadership role, ideally in a related industry. The successful candidate will be an experienced sales and customer success leader with a passion for team development, a structured and proactive approach, and the ability to influence both custo

As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Automatic enrolment into our profit share scheme. A range of holiday, retail and leisure discounts.

Working across a diverse, multi-site estate, you’ll shape a culture of operational brilliance, customer experience, and high-performance development. Head of Product & Experience - Beverage Innovation. Head of Product & Experience – Beverage Innovation.

Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds

The Head of User Experience and Engagement will be at the heart of this effort, ensuring that the university community are informed and engaged in their digital future and can make best use of existing and future digital tools and technologies. The University has ambitious plans and is in a period o

Wondering What’s In It For You? Being part of the EE family brings a huge number of benefits including the below: A great starting salary of £21,620 plus incentives throughout the year Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every y

We’re looking for a Head of Engineering to lead the teams building Yoto’s digital shopping experience - powering our global store and ensuring a fast, seamless and inspiring journey for customers everywhere. Head of Engineering, Buyer Experience. After 4 years of service, you are also eligible f

Some of our most popular benefits are: A wide range of discounts at various retailers and food outlets including 15% off online shopping at Ocado The ability to share in our success through free shares and a range of share plans Tools & support for your health and wellbeing Option to purchase additi

Proven experience in a Head of Customer Success or Sales Leadership role, ideally in a related industry. The successful candidate will be an experienced sales and customer success leader with a passion for team development, a structured and proactive approach, and the ability to influence both custo

Long Description Wondering What’s In It For You? Being part of the Plusnet family brings a huge number of benefits including the below: A great starting salary of £21,620 plus incentives throughout the year Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband – saving

The Head of Resident Experience will lead the organisation’s approach to delivering high-quality customer services that meet the diverse needs of our residents. If you have any questions or would like an informal chat about the role of Head of Resident Experience, please contact HR. As the Head of

Why this job matters Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. Market leading paid carer��

You will own the customer growth strategy across multiple channels including digital, social, partnerships, and strategic accounts while also leading initiatives to re-engage lapsed customers. Proven track record as a DTC growth leader with experience in high-volume, high-quality customer acquisitio

You should have an understanding of the rights and responsibilities of people with support needs, the ability to listen effectively and communicate clearly and the ability to work as part of a team. It is vital you read the job description and person specification, in your experience statement pleas

They are committed to being a truly customer-first business and are currently seeking for a Head of Customer Experience to join their Head Office leadership team in Hertfordshire. As Head of Customer Experience, you will focus on embedding CX excellence across all touchpoints, protect revenue by fix

We’re looking for a motivated and reliable Cleaner to join our Facilities (Soft FM) team in one of our local schools. Are you someone who takes pride in creating safe, welcoming spaces for others? Do you want to be part of a supportive, professional team that helps schools thrive? If so, we’d lo

The Head of First Line Risk and Customer Conduct will ensure seamless delivery of governance and controls, drive proactive risk management, and oversee the operation of controls. We’ve got a fantastic opportunity for an experienced Risk leader to join our Homes Financing (Homes) Leadership team as

Wondering What’s In It For You? Being part of the EE family brings a huge number of benefits including the below: A great starting salary of £21,620 , plus incentives throughout the year Our Smart working model which supports you to create a flexible working routine that works for you Huge discou

Retail inMotion are looking for a passionate individual who is an expert in delivering customer excellence, using all element of the P&L to drive profitable growth whilst ensuring passenger insights remain at the heart of decision making to ensure we deliver for both our customers (airlines) and the