Head of customer experience jobs in WatfordCreate job alerts

Fitters Required by Strachan Furniture Makers Ltd. Earn Full Time £1500 + per week. Fitter Van provided if required. Over four generations, Strachan Furniture Makers have become one of the UK's leading companies in the fitted furniture market supplying luxury products direct to the customer. Furniture Fitters are required to carry out fitted furniture installations of our luxury bespoke Bedroom, Home Office, Dressing Room, Lounge, Wall Bed, Library and Cinema Room fitted furniture for our discerning customers. Wishing to build upon our continued success with more new products in 2026 we seek to recruit experienced furniture fitters. Must have excellent communication skills, ability to interpret furniture designs and installation CAD drawings. Furniture delivered to site. The position requires a person with: First class installation skills to achieve successful installations Ability to interpret furniture designs and installation CAD drawings Excellent communication skills Experience in the bedroom or home improvements market. We do provide induction training and support programmes on an ongoing basis Your work will be: Local to you wherever possible Some travel will be required out of area as we operate Nationwide Full time self-employed status well remunerated on a job-by-job basis. In return: Earn £1500 + per week Van provided if required (subject to terms) Contribution towards fuel costs, parking fees and other out of pockets expenses Subsistence contribution with overnight accommodation (when applicable) Paid training and expenses at Head Office during induction Consistent, pre-planned weekly work Furniture delivered to site. Please send your CV along with any covering letter by clicking the apply link below TPBN1_UKTJ

Our client supplies, installs and services a range of industrial Battery Chargers, and related products, for industrial Uninterruptible Power Supplies (UPS). We are currently seeking a Field Service Engineer to join a nationwide team responsible for servicing Battery Chargers and their related Battery Packs at commercial/industrial locations. Responsibilities of the role will include: • To organise & complete service visits according to manufacturers recommendations., • To position, install and commission equipment at customer sites., • To repair equipment., • To advise Head Office of any sales opportunities identified during the course of duties., • To promote the company and act in a professional and diplomatic manner at all times., • To adhere to quality standards at all times., • Survey new and existing sites for installation purposes, • Feedback quality issues to the office, • Provide Technical Support to colleagues and customers as required. Any of the following experience and qualifications would be beneficial although training will be given: • Electrical/Electronic fault finding, • Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs, • Understanding of SLA, NiCD and Plante batteries, • Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial, • Experience with Battery chargers, UPS, Backup power systems/supply, emergency lighting beneficial, • Substations access experience eg. UKPN, National Grid, Western Power, Southern and Scottish power, Electrical Authorised person and CSCS all beneficial, • UK Driving License and eligibility to work in UK are essential Benefits: Our client is employee owned and offer an attractive salary and benefits package to include profit share and overtime. Following induction training this role will be working on a rota basis, from home. All PPE, training, own van, expenses, healthcare plan, overtime, uniform and certifications included. For more information on this exciting opportunity, please apply with CV, or contact Jim Lander at Rednal Recruitment Ltd. JBRP1_UKTJ

The Product Manager owns the product planning stage of the product life-cycle working closely with Epson’s head office in Japan. With a segmented approach, the Product Manager builds a comprehensive knowledge of the market place and customer values for both existing and new product segments in order to drive future product planning to grow the business. This person will be an experienced engaging professional with a good mix of technical and marketing knowledge; additionally they will work well and closely with our sales, pre-sales, in country Business Managers, marketing communications, product planning group and service teams. They will confidently and demonstratively be able to contribute to growth plans whilst keeping track of industry trends to grow the business. • Have a good knowledge and understanding of key Epson technologies and those of competitors. In addition the Product Manager should have an understanding of key technologies in the markets and be able to identify future trends., • Technically evaluate products/competitors and present findings clearly., • Through hands-on Epson/competitor testing and market specific research covering customer, competitor and channel partner information, assess product competitiveness in meeting customer needs, and identify areas of potential improvement to customer value proposition, • Track the price/features/value propositions of key competitors with a segmented approach, working with other stakeholders and customers as required. Use this information and technology development as inputs to plan future product(s)., • Contribute to the market understanding of the BU and sales teams by being the go to expert for price/features of key competitor products, own product sales performance and customer needs (VOC)., • Provide product training for both internal and external stakeholders, • Support the Business Planning and quarterly update processes, providing latest market and competitive conditions, and sales forecast for the assigned product range, • Working with the Market Research team, use external and internal data sources to build the correct segmented market sizing and trend view for business and product planning, • Assessing market situation and historical sales trends; and working with the Forecasting and Strategic Planning teams to create monthly sales forecast, • Working with the Market Research team and stakeholders, gain an insight and understanding of the customer profile for the allocated product (s). The understanding will include the market segment and resulting 'customer value' to ensure a correct understanding of the customer requirements., • Manage all aspects of launch preparation for the group of products ensuring that the necessary actions are completed on time., • Develop and implement launch plans, including product phase-out/phase-in, for new products; Develop product positioning, through definition of target market(s), product proposition and supporting key features & benefits., • Ensure all launch documentation is complete for the group of products, • Ensure the update of the ERP system (SAP) and product database (Neon) are carried out as part of the launch project for all products., • In conjunction with Seiko Epson Corporation, from the products’ differentiation, responsible for identifying the Customer Value (benefits) of the products to be launched., • Be responsible for the clear communication on all subjects related to the assigned products; identifying the target markets, developing the value propositions to be communicated and briefing Marketing Communications., • Previous experience in media product management, inkjet media products, or related project management roles., • Degree-level education preferably in a technology or marketing related subject., • A good knowledge of Epson’s key technologies and those within the competitor landscape., • Sound technical product knowledge with experience of presenting, demonstrating and training a variety of stakeholders., • Sales enabler – able to influence and work with both internal and external stakeholders., • Ability to assess and analyse market intelligence in relation to Epson’s product range., • Advanced MS Excel skills and highly IT literate., • Skilled influencer; able to build networks at all levels., • Fluent in English language; an additional European language is considered an advantage. We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation. We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions. We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society. We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence. Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running. Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team. If you require additional assistance for your application or wheelchair access to our facilities, please email . A member of our team will be happy to assist you. #J-18808-Ljbffr

This range is provided by Burns Sheehan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from Burns Sheehan Head of Application Support - £80,000 + 10% bonus A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally. This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications. The ideal Head of Application Support will have experience with the following: • Leading a team of circa 10 IT professionals (predominantly offshore) in the operational and software maintenance of alarm signalling devices and platforms., • Owning the 2nd/3rd line customer support for application, network, and device-related needs., • Driving operational and project efforts within the team to ensure reliable change delivery., • Overseeing team activities, assigning tasks, and ensuring operational delivery meets customer needs., • Mentoring team members, providing feedback, and setting priorities., • Ensuring security is integrated into all aspects of the application environment., • Developing and owning a roadmap of technology projects and changes. The ideal Head of Application Support will have experience with the following: • Experience with Microsoft Windows Server and Debian/Ubuntu Linux system administration., • Line management experience, including managing offshore teams., • Automation and configuration management skills., • Experience in IoT and/or Fire and Security or similar industries at scale (100k+ devices)., • Experience with system maintenance, patching, and backups. This is a fantastic opportunity for an experienced IT leader to make a significant impact in a rapidly growing, private equity-backed international IoT company. If you're ready to lead a dedicated team and take ownership of critical application platforms, please apply! Head of Application Support - £80,000 + 10% bonus • Director, • Full-time, • Information Technology, • Technology, Information and Media Referrals increase your chances of interviewing at Burns Sheehan by 2x Get notified about new Head of Technical Support jobs in Watford, England, United Kingdom. London, England, United Kingdom 4 days ago London, England, United Kingdom 4 days ago London, England, United Kingdom 3 weeks ago Hemel Hempstead, England, United Kingdom 3 weeks ago Hitchin, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London Area, United Kingdom £140,000.00-£150,000.00 9 hours ago London, England, United Kingdom 1 week ago Greater London, England, United Kingdom 6 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 5 months ago London, England, United Kingdom 4 days ago Welwyn Garden City, England, United Kingdom £70,000.00-£80,000.00 10 hours ago London, England, United Kingdom 2 weeks ago Woking, England, United Kingdom 6 days ago London, England, United Kingdom 4 weeks ago London, England, United Kingdom 1 week ago Woking, England, United Kingdom 5 days ago London, England, United Kingdom 4 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Vehicle Technician – Borehamwood We are recruiting for an experienced Vehicle Technician, Automotive Technician, Motor Vehicle Technician or Mechanic to join a busy fleet workshop in Borehamwood. Applicants must hold a Level 3 qualification in Light Vehicle Maintenance and Repair or equivalent, have strong servicing and repair experience, hold a Full UK Driving Licence and have the right to work in the UK. LCV experience would be advantageous but is not essential. Job Details Location: Borehamwood Salary: £39,729 basic OTE: £45,729 including bonus and overtime Hours: 42.5 hours per week – day shifts only Overtime: Regularly available, paid at time and a half Reference: 31694 Vehicle Technician Company Benefits Up to 8% annual performance bonus – not based on time saved Overtime paid at time and a half 24 days' annual leave, increasing to 26 days with service Option to buy or sell up to 5 days' annual leave Birthday off Company pension and Save As You Earn Share Scheme Life assurance at 2x salary Health Cash Plan and Dental Plan Colleague Assistance Programme Exclusive vehicle leasing schemes Retail discounts and cashback IMI-accredited manufacturer training Hybrid, EV and specialist technical training Vehicle Technician Role Service, maintain and repair a varied fleet of cars and light commercial vehicles Diagnose and rectify mechanical and electrical faults Carry out vehicle inspections and MOT preparation work Use diagnostic equipment to identify faults efficiently Ensure vehicles remain safe, roadworthy and legally compliant Complete job cards and workshop documentation accurately Maintain high repair standards while minimising vehicle downtime Vehicle Technician Requirements Level 3 qualification in Light Vehicle Maintenance and Repair or equivalent – essential Previous Vehicle Technician, Automotive Technician or Mechanic experience Strong servicing, maintenance and mechanical repair skills Diagnostic and electrical fault-finding experience LCV or van experience advantageous but not essential Full UK Driving Licence – essential Looking for a stable, long-term position with ongoing technical development Right to work in the UK How to ApplyIf you're interested in this Vehicle Technician vacancy in Borehamwood, please apply with your CV and one of our consultants will contact you upon receipt. This is a fleet-based position without retail sales targets or customer-facing pressure, offering day shifts and extensive technical development through an IMI-accredited training centre. Training includes Hybrid and Electric Vehicles, tail lifts, braking systems and vehicle electrics. All applications will be treated in the strictest confidence. Consultant: Robert Samuels RSVT Octane Recruitment is one of the UK's leading Automotive and Motor Trade recruitment agencies. We recruit across the UK for main dealerships, independent garages, bodyshops, fleet operators, HGV companies, manufacturers, engineering businesses and head office functions, placing permanent, temporary and contract staff. If this Vehicle Technician role isn't quite right, we also recruit for similar positions including Vehicle Technician, Automotive Technician, Motor Vehicle Technician, Car Technician, Fleet Technician, LCV Technician, Diagnostic Technician and Service Technician roles across the UK. TPBN1_UKTJ

At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact. We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes. We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for… This 12-month fixed-term role will lead the embedding of Allwyn’s Social Value strategy, governance, processes and ways of working, ensuring they become fully integrated into business operations and owned by leaders across the organisation. Provide leadership and direction to the Social Value team during a period of capability building, process improvement and embedding of new ways of working, while developing sustainable ownership across the business. Working closely with the Chief Impact Officer and senior stakeholders, the role will ensure Social Value priorities are delivered efficiently, consistently and in a way that supports future organisational capability. • Co-ordinate the delivery of Allwyn’s Social Value 2027 strategy to support Allwyn’s wider business strategy., • Ensure Social Value contributes to wider commercial, reputational and organisational goals., • Provide specialist advice, insight and challenge to senior stakeholders across the business., • Establish and embed scalable Social Value operating models, governance processes and ways of working., • Build organisational capability and accountability for Social Value activities across the business., • Embed existing frameworks, guidance and documentation to support sustainable delivery., • Manage the Social Value budget and support the Chief Impact Officer with investment prioritisation decisions., • Manage relevant supplier expenditure and maintain external partnerships., • Lead prioritisation decisions to maximise impact and value., • Hold operational accountability for delivery of the Social Value Fund, maintaining effective governance, monitoring and impact measurement, whilst overall executive ownership remains with the Chief Impact Officer., • Develop business cases and investment recommendations to support Social Value priorities., • Driving Allwyn’s consumer DE&I agenda across the organisation around inclusion and accessibility as part of the broader Social Value strategy, working in close alignment with the Head of Customer Experience., • Embed the use of Allwyn’s Inclusion Compass and accessibility commitments across the organisation, supported by the Social Value Manager., • Work cross functionally to advocate for inclusive practices, products and experience, working closely with the Senior DE&I Manager (internal Workplace) role., • Manage the partnership with Allwyn’s accessibility partner to ensure targets and deliverables are met in a timely way and against budget, • Working with the Chief Impact Officer, deliver the Social Value governance framework, reporting cycle and KPI framework., • Ensure robust measurement and reporting of Social Value outcomes., • Lead reporting requirements for senior leadership, governance forums, Allwyn Group and external stakeholders., • Oversee impact measurement, performance tracking and continuous improvement activity., • Ensure appropriate risk management and controls are in place for Social Value activities., • Responsible for Allwyn’s annual modern slavery statement and policy and appropriate oversight., • Embed governance processes and reporting disciplines that can be maintained through existing business functions., • Support implementation and governance of Allwyn’s Net Zero roadmap and ensure effective reporting and stakeholder alignment, • Ensure environmental commitments are translated into operational delivery plans., • Monitor progress against sustainability targets and ensure effective reporting and governance., • Influence business decisions to balance commercial objectives with sustainability ambitions., • Oversee the evolution of employee volunteering and community impact programmes, connecting colleagues with the purpose of The National Lottery, and ensuring outcome measurement (for example to our company EVP metrics)., • Simplify and modernise existing processes to increase meaningful participation while reducing administrative effort., • Explore technology and automation opportunities to improve efficiency and reporting., • Build effective partnerships with key internal and external stakeholders., • Navigate complex stakeholder and political environments where Social Value commitments intersect with public, community and regulatory interests., • Represent Social Value across cross-functional forums and industry networks., • Work with Communications and Public Affairs to enhance Allwyn’s reputation through impactful storytelling and stakeholder engagement., • Lead and develop a multi-disciplinary Social Value team., • Create a high-performing, commercially aware and delivery-focused culture., • Build capability within the Social Value team and wider business to enable sustainable delivery following the completion of the FTC., • Coach and support key stakeholders to take ownership of Social Value priorities and processes., • Ensure knowledge transfer, documentation and succession arrangements are in place to maintain capability and momentum., • Ensure resources are aligned to organisational priorities., • Significant leadership experience in Social Value, ESG and/or responsible business., • Understanding of accessibility and disability inclusion frameworks., • Strong commercial acumen and understanding of balancing social impact with business outcomes., • Experience managing budgets, suppliers and investment decisions., • Experience influencing senior leaders and Executive stakeholders., • Strong understanding of social impact measurement and governance., • Ability to navigate complex stakeholder and political environments., • Experience leading multi-disciplinary specialist teams., • Experience working with public bodies, regulators, charities or community organisations., • Knowledge of ESG, Social Value and sustainability reporting frameworks., • Experience working with executive stakeholders., • Social Value commitments delivered against agreed annual objectives. Accurate and timely reporting and governance., • Positive progress against Net Zero, DE&I and volunteering targets., • Social Value governance, reporting and operating processes embedded and adopted across the organisation., • Clear ownership and accountability for Social Value priorities established within permanent business teams., • Sustainable frameworks, documentation and ways of working implemented., • Increased organisational capability and reduced dependency on specialist support., • Successful transition of responsibilities and knowledge at the conclusion of the FTC., • Improved efficiency and reduced administrative burden within Social Value processes., • Positive stakeholder feedback and engagement. At Allwyn, we are dedicated to changing lives and growing the National Lottery responsibly, championing its positive impact on people, places, and the planet. Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to market to enjoy which is all supported by our responsible play values and making them accessible to all. Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10-year license. Sustainability – Our aim is to become a net zero national lottery. We have 2030 targets to decarbonise our operations and energy. We’ve already transitioned to renewable energy providers, made our London and Watford offices zero gas, and ensured our fleet consists of low-emission vehicles. In addition, we’re working with our value chain partners to develop a net zero target date. Empowering every voice – We believe in creating a culture where everyone feels they belong, can be themselves, has access to opportunities and can thrive for the benefit of good causes. Our diverse teams are working hard to make all parts of The National Lottery inclusive – whether people play a game in a store or online, because when everyone can play, everyone wins.. An inclusive reward offering with wellbeing at the centre At Allwyn, inclusion is built into how we care for our people. Our benefits and policies support colleagues and their families at every stage of life and career. By prioritising wellbeing and belonging, we create a workplace where everyone feels valued, rewarded, and empowered to succeed. Our people are more than colleagues - they’re winners, driving positive change and making a real difference in communities. • Company Bonus Scheme, • Matched pension contributions up to 8.5%, • 26 days annual leave + 2 Life Days (and bank holidays), • Single Private Health Cover, • Complimentary Private Medical, • Income Protection, • Flexible Benefits – EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes., • Enhanced Family Leave (Maternity, Paternity, Adoption), • Wellness Allowance £500, • Employee Assistance Programme, • Discounted Health Assessments, • Volunteering Days, • Matched Funding We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job. If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we’ll be happy to help. #J-18808-Ljbffr

At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact. We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes. We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for… This role will report to the Senior Planning and is to business partner with the National Account and Retail Sales teams to support the delivery of agreed objectives, OPMs and initiatives, leading Go-To-Market execution and providing Ready to Pan and Ready to Sell across both teams, including account facing engagement where required. To support Senior Retail Planning Manager with the implementation and delivery of annual business and contact plans. To be the internal voice of Retail with key stakeholder functions regarding the Retail execution of the consumer plan, ABP and key Retail initiatives. The role will involve high levels of collaboration across internal and external stakeholders as you will support leading retail initiatives and supporting in delivering our retail transformation plan, as well as leading two Retail Planning Executives. • Partner with Channel Managers and the National Accounts team to shape channel strategies that deliver agreed commercial objectives, KPIs and transformation priorities., • Set clear retail priorities and lead retailer engagement and sell-in strategies for head offices and stores across game changes, campaigns and national events., • Lead the end-to-end delivery of the Consumer Plan through National Accounts, ensuring activity is operationally viable and fully Ready-to-Plan, Ready-to-Sell and Go-to-Market ready., • Own the quarterly consumer and campaign planning process for National Accounts, ensuring customer insight, risks and opportunities inform decisions and future plans., • Oversee retailer-led communication requirements and the effective deployment of store assets and retailer-owned channels., • Create best-in-class Ready-to-Sell and ABP materials that are compelling, insight-led, actionable and aligned to the wider Go-to-Market cycle., • Own the GEMi roadmap in partnership with the Retail Systems team, prioritising new features and enhancements that improve sales effectiveness and user experience., • Develop and deliver content for quarterly briefings and national sales conferences, translating business priorities into clear actions for field teams., • Coordinate operational inputs, including game closures, literature reviews, boot stock and operational updates, so Sales teams are fully prepared to deliver., • Act as the escalation and issue-resolution lead for Retail Sales Managers and Divisional Sales Managers, enabling timely decisions and protecting delivery milestones., • Work cross-functionally with Retail Activation, MarComms, Games, DS&I, Brand and other teams to align requirements and enable seamless field execution., • Lead strategically important sales projects, managing internal, external and third-party stakeholders to agreed scope, budget, timescales and outcomes., • Lead the development and maintenance of a compelling Category Story that clearly communicates the value of The National Lottery to retailers and trade bodies., • Translate category insight into timely, retailer-facing messages and practical sales tools, incorporating feedback from National Accounts and field teams., • Maintain a rolling six-month plan so Category Story content remains aligned to retailer challenges, commercial priorities and upcoming Go-to-Market activity., • Provide leadership across campaign and initiative planning, ensuring the voice of Retail, operational feasibility and Go-to-Market readiness are embedded from the outset., • Coordinate inputs from DS&I, Games, Brand, Product, MarComms, Retail Activation and other teams, securing timely decisions and senior approval where required., • Act as Retail lead for priority initiatives, managing scope, dependencies, budgets, risks and milestones through to successful implementation., • Drive the design and execution of retail incentives across National Accounts and Retail Sales, ensuring activity is commercially robust, compliant and measurable., • Support ABP reporting and portfolio governance, providing clear insight on progress, risks, opportunities and recommended actions., • Use data, retailer feedback and post-implementation reviews to evaluate performance and continuously improve future plans., • Lead, coach and develop two Retail Planning Executives, setting clear objectives, prioritising workload and building capability and accountability., • Champion effective ways of working across the Retail function, constructively challenging where plans are unclear, impractical or not sufficiently customer focused., • Experience working in or with a high performing National Account team., • Experience working with 1 or more Top 4 UK Grocers (or equivalent), • Delivery of high-profile retail-based initiatives to high standards, on time & in budget, • A passion for problem solving and the ability to work on your own initiative in a high paced environment, • Experience of finding complex solutions quickly & efficiently, • Demonstrated capability in data handling and producing clear, effective written communications, • Confident operating within digital systems and technology driven environments, • Skilled in managing stakeholder relationships and delivering clear, professional communication, • Proven ability to organise and deliver successful events, • Strong data analysis and written communication skills, • Line management experience At Allwyn, we are dedicated to changing lives and growing the National Lottery responsibly, championing its positive impact on people, places, and the planet. Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to market to enjoy which is all supported by our responsible play values and making them accessible to all. Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10-year license. Sustainability – Our aim is to become a net zero national lottery. We have 2030 targets to decarbonise our operations and energy. We’ve already transitioned to renewable energy providers, made our London and Watford offices zero gas, and ensured our fleet consists of low-emission vehicles. In addition, we’re working with our value chain partners to develop a net zero target date. Empowering every voice – We believe in creating a culture where everyone feels they belong, can be themselves, has access to opportunities and can thrive for the benefit of good causes. Our diverse teams are working hard to make all parts of The National Lottery inclusive – whether people play a game in a store or online, because when everyone can play, everyone wins.. An inclusive reward offering with wellbeing at the centre At Allwyn, inclusion is built into how we care for our people. Our benefits and policies support colleagues and their families at every stage of life and career. By prioritising wellbeing and belonging, we create a workplace where everyone feels valued, rewarded, and empowered to succeed. Our people are more than colleagues - they’re winners, driving positive change and making a real difference in communities. • Company Bonus Scheme, • Matched pension contributions up to 8.5%, • 26 days annual leave + 2 Life Days (and bank holidays), • Single Private Health Cover, • Complimentary Private Medical, • Income Protection, • Flexible Benefits – EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes., • Enhanced Family Leave (Maternity, Paternity, Adoption), • Wellness Allowance £500, • Employee Assistance Programme, • Discounted Health Assessments, • Volunteering Days, • Matched Funding We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job. If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we’ll be happy to help. #J-18808-Ljbffr

Are you an experienced Senior Product Owner who enjoys taking ownership, supporting others, and has experience delivering meaningful system change? Do you thrive in a fast-paced financial services environment where customer value, commercial focus, and collaborative delivery are equally important? If this sounds like you, then this could be the perfect next step in your career. • Collaborate with business and technology stakeholders to identify initiatives aligned with Enra’s objectives., • Define, scope and break down work into value-generating features, enhancements and fixes., • Prioritise and manage product backlogs using business, customer and system insights., • Write clear functional specifications with acceptance criteria and sign off completed deliverables., • Review and resolve customer and user issues applying expert system knowledge., • Lead complex high-value initiatives with autonomy and act as the senior product escalation point., • Mentor less experienced Product Owners to raise standards across the team., • Deputise for the Head of Software Product and represent the function in senior forums., • Foster transparency and continuous improvement across the team and wider business., • Maintain product documentation and identify, elevate and manage risks., • Strong commercial focus with ability to assess feature value., • Excellent communication and stakeholder management at all levels., • Self-motivated, proactive independent thinker who thrives in collaborative teams., • Expert in business analysis, process and data modelling., • Comfortable working with a high degree of autonomy and leading by example., • Minimum 4 years’ experience in a Product Owner role including delivery of large-scale system change., • Demonstrable experience operating at senior level and mentoring junior colleagues., • Tertiary qualification in a relevant field is desirable., • Experience in credit lending or financial services., • Extensive experience working in Agile environments including Scrum and Kanban., • Familiarity with Atlassian products is an advantage., • Team player who lifts others up., • Flexible approach to shifting priorities and stakeholder needs., • Able to lead independently and also deputise effectively as required., • Committed to openness, fairness and continuous improvement. Why Join Us? At Enra Specialist Finance, we’re growing fast and looking for ambitious people who want to be part of our exciting journey across Enra, West One Secured Loans, West One Development Finance and Aria Finance. We’ll give you the tools, training and support you need to succeed, while offering clear opportunities to progress your career. This is an in-office role based in Watford with work-from-home at manager discretion. Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days and a host of additional benefits. At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are very focused on developing and maintaining our culture and remaining dedicated to the CREDIT values on which Enra was built: Customers, Results, Energy, Development, Invention and Teamwork. We live and breathe these values every day and want to ensure they underpin our future success. So, if you want to build a career in specialist finance, with an employer focused on providing brilliant customer service, lending responsibly, and creating a great office environment to develop its people, then look no further than Enra. #J-18808-Ljbffr

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As a Senior TAM, you will be the named, persistent technical owner for the mission-critical workload that anchors your customer's Vercel relationship, across a portfolio of concurrent accounts. You are a peer to their VPs of Engineering and CTOs, and the first line of coordination for every Vercel workstream attached to that workload, across Support, Engineering, Product, and Sales. On a large customer several Vercel roles are engaged at once, and you are the person who keeps them coherent. The Solutions Architect stays technically accountable for the account as a whole. On the accounts you cover, you take over the post-sales technical relationship for that workload from the Solutions Architect, through a structured handover. The SA stays on the account and continues across everything outside your scope: new teams, new workloads, and expansion. This is a billable, customer-funded role. Customers purchase Senior TAM engagement as part of their Vercel relationship, and you will carry a portfolio of concurrent accounts. You will not be on-call, you will not write production code, and you will not carry a sales quota. You will own the technical relationship, drive proactive risk identification and architectural guidance, and ensure every other Vercel engagement on your accounts (e.g. Platform Consumption, Forward Deployed Engineers (FDEs), Professional Services projects, audits, workshops) lands successfully and compounds in value over time. Our Professional Services team is structured around a simple frame: PS delivers outcomes, FDE delivers velocity, TAM delivers continuity. You are the continuity. You are the reason a customer's second year on Vercel is more valuable to them than their first. You will report to the Head of Professional Services and will be located within the Americas or EMEA region. • Own the post-sales technical relationship for a portfolio of strategic enterprise accounts. You are the customer's named technical owner, the person their VP of Engineering calls when something matters. You take this accountability over from the Solutions Architect at deal close, through a formal handover, and you hold it for the life of the engagement. You co-own each account with the Account Executive, with clear domain boundaries: you own technical, they own commercial, and both of you have veto rights within your domain. You run a defined cadence with each account: a weekly Cadence Call, a monthly business review, a quarterly business review with the customer's technical leadership, and an annual roadmap workshop., • Lead post-incident pattern ownership and technical triage. You are not the 24/7 first call. Customer Support remains the front line, but when an incident escalates or a pattern emerges across multiple incidents, you take ownership. You drive the post-mortem, identify the architectural root cause, and own the remediation roadmap. You commit to responding within 4 business hours in your local time zone to any P1/P2 escalation routed to you, and you are the customer's escalation path when standard Support channels need acceleration., • Drive proactive technical strategy, cost optimization, and architectural guidance. You spend the majority of your time on work the customer doesn't yet know they need: architectural reviews, technical risk mapping, cost and usage optimization, pre-launch readiness assessments, and translating Vercel's product evolution into specific opportunities for the customer's business. Solutions Architecture does this work across many customers. On your workload you do it deeper, more often, and with the sustained context that comes from holding the relationship over years. The best TAMs save customers more than the cost of the engagement through this work alone., • Scope and orchestrate Vercel's broader engagement on your accounts. When your customers need hands-on engineering work, a deep audit, or a launch readiness review, you scope and hand off to a Forward Deployed Engineer. Enablement and training go to Developer Success Engineering, and fixed-scope delivery work goes to Professional Services. You do not deliver these engagements yourself. You coordinate, track, and capture what those engagements produce, then integrate it back into the customer's technical roadmap. What you add is making sure they happen at the right time, with the right scope. Throwaway demos and illustrative proofs-of-concept are part of the job; code that ships to a customer's production environment is not., • Operate as the customer's voice inside Vercel. You translate customer technical needs into signal for Product, Engineering, and Support, using the same Vercel-internal channels that Solutions Architects and Developer Success Engineers use today. You hold internal teams accountable to commitments you've made to your customers. In the early phase of the function, you will do this primarily through influence and relationships built up by the broader Forward Deployed Engineering org; over time, this will operate through defined cross-functional service-level agreements you help establish., • Make the engagement self-funding. The Account Executive owns the renewal. You own the technical case for it. What you are accountable for is the work that makes the engagement worth buying again: the cost and usage optimization that pays for it, and the platform adoption you drive on the account. On a healthy account, the value you create exceeds what the customer pays for this role. The engagement is renewed annually, and your customers' decision to renew is the most honest measure of the value you've delivered. You will be measured against a 90%+ engagement renewal rate, with supporting metrics including TAM-specific CSAT (target 4.5+ / 5), escalation responsiveness against the 4-hour SLA (target 95%+), influence on Professional Services and FDE attach, and the platform adoption you drive on your accounts, measured as accelerated consumption., • 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company (TAM, Solutions Architect, Developer Success, Field Engineer, or hands-on technical consultant), with personal ownership of strategic relationships: QBRs, roadmap, workshops, renewals. Internal SA/DSE/CSE candidates encouraged to apply., • Deep technical experience with a platform product, and evidence of getting credible on an unfamiliar one fast. Breadth across a platform matters more here than depth in one corner., • Platform experience. You have run a technical platform at scale in a customer-facing role and are fluent in the build and deploy path: CI/CD pipelines, environment and preview strategy, release mechanics, and the cost and performance patterns that separate a healthy deployment from a runaway one., • Infrastructure and cloud-provider depth. Production-grade, architectural reasoning on AWS, GCP, or Azure., • Demonstrated fast ramp. You earned customer trust on an unfamiliar, technical product., • Prior production experience with Next.js and Vercel is a strong advantage. It is not a requirement and the assessment measures your ability to learn., • You optimize for the customer and can quantify outcomes. You actively create incremental value for a customer’s adoption through spend management, risk mitigation, and shape their adoption journey., • You operate with high agency across complex relationships. You steer cross-functional outcomes without formal authority, challenge flawed technical decisions without burning the relationship, and build trust fast when picking up an engagement someone else started., • Strong written communication, particularly for executive and incident contexts. You can compress a complex technical situation into a one-page executive summary shaping action and accountability., • Willing to travel approximately 4-8 times per year to customer offices for QBRs, roadmap workshops, and incident retrospectives, generally in-region., • Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company (AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub, etc.)., • Have hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks., • Have run an annual technical roadmap workshop or "Well-Architected Review"-style engagement with an enterprise customer., • Have experience transitioning from a delivery or support role into a customer-owning role, and can articulate what changed in how you operated., • Have direct experience as a Solutions Architect, Support Engineer, or technical delivery lead at a developer platform or infrastructure company, particularly one with a similar split between pre-sales SA and post-sales technical ownership. #J-18808-Ljbffr

At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact. We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes. We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for… This 12-month fixed-term role will lead the embedding of Allwyn's Social Value strategy, governance, processes and ways of working, ensuring they become fully integrated into business operations and owned by leaders across the organisation. Provide leadership and direction to the Social Value team during a period of capability building, process improvement and embedding of new ways of working, while developing sustainable ownership across the business. Working closely with the Chief Impact Officer and senior stakeholders, the role will ensure Social Value priorities are delivered efficiently, consistently and in a way that supports future organisational capability. Strategy & Leadership • Co-ordinate the delivery of Allwyn's Social Value 2027 strategy to support Allwyn’s wider business strategy., • Ensure Social Value contributes to wider commercial, reputational and organisational goals., • Provide specialist advice, insight and challenge to senior stakeholders across the business., • Establish and embed scalable Social Value operating models, governance processes and ways of working., • Build organisational capability and accountability for Social Value activities across the business., • Embed existing frameworks, guidance and documentation to support sustainable delivery. Commercial & Financial Accountability • Manage the Social Value budget and support the Chief Impact Officer with investment prioritisation decisions., • Manage relevant supplier expenditure and maintain external partnerships., • Lead prioritisation decisions to maximise impact and value., • Hold operational accountability for delivery of the Social Value Fund, maintaining effective governance, monitoring and impact measurement, whilst overall executive ownership remains with the Chief Impact Officer., • Develop business cases and investment recommendations to support Social Value priorities. Inclusion and Accessibility • Driving Allwyn's consumer DE& I agenda across the organisation around inclusion and accessibility as part of the broader Social Value strategy, working in close alignment with the Head of Customer Experience., • Embed the use of Allwyn’s Inclusion Compass and accessibility commitments across the organisation, supported by the Social Value Manager., • Work cross functionally to advocate for inclusive practices, products and experience, working closely with the Senior DE& I Manager (internal Workplace) role., • Manage the partnership with Allwyn’s accessibility partner to ensure targets and deliverables are met in a timely way and against budget Governance & Reporting • Working with the Chief Impact Officer, deliver the Social Value governance framework, reporting cycle and KPI framework., • Ensure robust measurement and reporting of Social Value outcomes., • Lead reporting requirements for senior leadership, governance forums, Allwyn Group and external stakeholders., • Oversee impact measurement, performance tracking and continuous improvement activity., • Ensure appropriate risk management and controls are in place for Social Value activities., • Responsible for Allwyn’s annual modern slavery statement and policy and appropriate oversight., • Embed governance processes and reporting disciplines that can be maintained through existing business functions. Net Zero & Environmental Impact • Support implementation and governance of Allwyn's Net Zero roadmap and ensure effective reporting and stakeholder alignment, • Ensure environmental commitments are translated into operational delivery plans., • Monitor progress against sustainability targets and ensure effective reporting and governance., • Influence business decisions to balance commercial objectives with sustainability ambitions. Volunteering & Community Impact • Oversee the evolution of employee volunteering and community impact programmes, connecting colleagues with the purpose of The National Lottery, and ensuring outcome measurement (for example to our company EVP metrics)., • Simplify and modernise existing processes to increase meaningful participation while reducing administrative effort., • Explore technology and automation opportunities to improve efficiency and reporting. Stakeholder Management • Build effective partnerships with key internal and external stakeholders., • Navigate complex stakeholder and political environments where Social Value commitments intersect with public, community and regulatory interests., • Represent Social Value across cross-functional forums and industry networks., • Work with Communications and Public Affairs to enhance Allwyn's reputation through impactful storytelling and stakeholder engagement. People Leadership • Lead and develop a multi-disciplinary Social Value team., • Create a high-performing, commercially aware and delivery-focused culture., • Build capability within the Social Value team and wider business to enable sustainable delivery following the completion of the FTC., • Coach and support key stakeholders to take ownership of Social Value priorities and processes., • Ensure knowledge transfer, documentation and succession arrangements are in place to maintain capability and momentum., • Ensure resources are aligned to organisational priorities. Essential • Significant leadership experience in Social Value, ESG and/or responsible business., • Understanding of accessibility and disability inclusion frameworks., • Strong commercial acumen and understanding of balancing social impact with business outcomes., • Experience managing budgets, suppliers and investment decisions., • Experience influencing senior leaders and Executive stakeholders., • Strong understanding of social impact measurement and governance., • Ability to navigate complex stakeholder and political environments., • Experience leading multi-disciplinary specialist teams. Desirable • Experience working with public bodies, regulators, charities or community organisations., • Knowledge of ESG, Social Value and sustainability reporting frameworks., • Experience working with executive stakeholders., • Social Value commitments delivered against agreed annual objectives. Accurate and timely reporting and governance., • Positive progress against Net Zero, DE& I and volunteering targets., • Social Value governance, reporting and operating processes embedded and adopted across the organisation., • Clear ownership and accountability for Social Value priorities established within permanent business teams., • Sustainable frameworks, documentation and ways of working implemented., • Increased organisational capability and reduced dependency on specialist support., • Successful transition of responsibilities and knowledge at the conclusion of the FTC., • Improved efficiency and reduced administrative burden within Social Value processes., • Positive stakeholder feedback and engagement. At Allwyn, we are dedicated to changing lives and growing the National Lottery responsibly, championing its positive impact on people, places, and the planet. Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to market to enjoy which is all supported by our responsible play values and making them accessible to all. Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10-year license. Sustainability – Our aim is to become a net zero national lottery. We have 2030 targets to decarbonise our operations and energy. We’ve already transitioned to renewable energy providers, made our London and Watford offices zero gas, and ensured our fleet consists of low-emission vehicles. In addition, we’re working with our value chain partners to develop a net zero target date. Empowering every voice – We believe in creating a culture where everyone feels they belong, can be themselves, has access to opportunities and can thrive for the benefit of good causes. Our diverse teams are working hard to make all parts of The National Lottery inclusive – whether people play a game in a store or online, because when everyone can play, everyone wins.. At Allwyn, inclusion is built into how we care for our people. Our benefits and policies support colleagues and their families at every stage of life and career. By prioritising wellbeing and belonging, we create a workplace where everyone feels valued, rewarded, and empowered to succeed. Our people are more than colleagues - they’re winners, driving positive change and making a real difference in communities. • Company Bonus Scheme, • Matched pension contributions up to 8.5%, • 26 days annual leave + 2 Life Days (and bank holidays), • Single Private Health Cover, • Complimentary Private Medical, • Income Protection, • Flexible Benefits – EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes., • Enhanced Family Leave (Maternity, Paternity, Adoption), • Wellness Allowance £500, • Employee Assistance Programme, • Discounted Health Assessments, • Volunteering Days, • Matched Funding We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job. If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we’ll be happy to help. #J-18808-Ljbffr

Your mission: The Product Manager owns the product planning stage of the product life-cycle working closely with Epson’s head office in Japan. With a segmented approach, the Product Manager builds a comprehensive knowledge of the market place and customer values for both existing and new product segments in order to drive future product planning to grow the business. This person will be an experienced engaging professional with a good mix of technical and marketing knowledge; additionally they will work well and closely with our sales, pre-sales, in country Business Managers, marketing communications, product planning group and service teams. They will confidently and demonstrably be able to contribute to growth plans whilst keeping track of industry trends to grow the business. • Have a good knowledge and understanding of key Epson technologies and those of competitors. In addition the Product Manager should have an understanding of key technologies in the markets and be able to identify future trends., • Technically evaluate products/competitors and present findings clearly., • Through hands-on Epson/competitor testing and market specific research covering customer, competitor and channel partner information, assess product competitiveness in meeting customer needs, and identify areas of potential improvement to customer value proposition, • Track the price/features/value propositions of key competitors with a segmented approach, working with other stakeholders and customers as required. Use this information and technology development as inputs to plan future product(s)., • Contribute to the market understanding of the BU and sales teams by being the go to expert for price/features of key competitor products, own product sales performance and customer needs (VOC)., • Provide product training for both internal and external stakeholders, • Support the Business Planning and quarterly update processes, providing latest market and competitive conditions, and sales forecast for the assigned product range, • Working with the Market Research team, use external and internal data sources to build the correct segmented market sizing and trend view for business and product planning, • Assessing market situation and historical sales trends; and working with the Forecasting and Strategic Planning teams to create monthly sales forecast, • Working with the Market Research team and stakeholders, gain an insight and understanding of the customer profile for the allocated product(s). The understanding will include the market segment and resulting 'customer value' to ensure a correct understanding of the customer requirements., • Manage all aspects of launch preparation for the group of products ensuring that the necessary actions are completed on time., • Develop and implement launch plans, including product phase-out/phase-in, for new products; Develop product positioning, through definition of target market(s), product proposition and supporting key features & benefits., • Ensure all launch documentation is complete for the group of products, • Ensure the update of the ERP system (SAP) and product database (Neon) are carried out as part of the launch project for all products., • In conjunction with Seiko Epson Corporation, from the products’ differentiation, responsible for identifying the Customer Value (benefits) of the products to be launched., • Be responsible for the clear communication on all subjects related to the assigned products; identifying the target markets, developing the value propositions to be communicated and briefing Marketing Communications., • Previous experience in media product management, inkjet media products, or related project management roles., • Degree-level education preferably in a technology or marketing related subject., • A good knowledge of Epson’s key technologies and those within the competitor landscape., • Sound technical product knowledge with experience of presenting, demonstrating and training a variety of stakeholders., • Sales enabler – able to influence and work with both internal and external stakeholders., • Ability to assess and analyse market intelligence in relation to Epson’s product range., • Advanced MS Excel skills and highly IT literate., • Skilled influencer; able to build networks at all levels., • Fluent in English language; an additional European language is considered an advantage. We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions. We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society. We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence. Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running. Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team. If you require additional assistance for your application or wheelchair access to our facilities, please email . A member of our team will be happy to assist you. #J-18808-Ljbffr

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. You are applying for a role with HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited. Working options | Office-based with optional rotational remote working in line with divisional requirements Working pattern | Full time Working hours | 37.5 (Monday – Friday) hours per week Reports to | Insurance MD What we’re looking for: We are seeking an ambitious and commercially focused Head of Schemes to lead our successful Total Landlord Insurance (TLI) and Hamilton Fraser Cosmetic businesses. Reporting to the Insurance MD, this is a key leadership role responsible for driving profitable growth, enhancing customer outcomes, and strengthening our position within the market. You will lead the commercial and operational performance of the Schemes Division, developing and delivering strategies that support sustainable growth while building strong relationships with insurer partners, clients and other key stakeholders. The role also plays a critical part in identifying new business opportunities, developing strategic partnerships and representing the business at industry events, exhibitions and insurer review meetings. Working closely with senior leadership, you will use data and insight to drive performance, oversee quality, risk and regulatory compliance activities, and foster a culture of continuous improvement. You will also lead, coach and develop a high-performing team, ensuring the division continues to deliver exceptional results for customers, partners and the wider business. Some of the things you’ll get up to: • Leading the day-to-day and strategic performance of our Schemes Division, ensuring we consistently deliver excellent customer outcomes, operational efficiency and commercial results., • Using data, insight and KPIs to identify opportunities, improve performance and support informed decision-making across the division., • Building and developing strong relationships with insurer partners, key clients and stakeholders, while identifying and securing new business opportunities that drive growth., • Representing Total Landlord Insurance (TLI) and Hamilton Fraser Cosmetic at industry events, exhibitions, networking opportunities and insurer business reviews, helping to strengthen our market presence and partnerships., • Working closely with the Insurance MD to shape and deliver divisional strategy, ensuring alignment with wider business objectives and long-term growth plans., • Driving product, process and system improvements in collaboration with teammates across the business to enhance customer experience and commercial performance., • Monitoring market trends, customer needs and competitor activity to ensure our schemes remain relevant, innovative and competitive., • Supporting financial planning and budget management, helping to deliver sustainable growth and cost-effective operations., • Championing a customer-focused culture by using feedback, quality monitoring and performance insights to drive continuous improvement., • Overseeing complaints, quality assurance, audits, risk management and regulatory compliance activities to ensure high standards and strong governance across the division., • Creating and maintaining a strong risk-aware culture, ensuring FCA requirements, governance standards and internal controls are consistently met., • Leading, coaching and developing Scheme Leads and their teams, fostering a high-performance culture aligned to our values and Leadership Framework., • Supporting recruitment, performance management, development and succession planning to ensure we continue to build capable and engaged teams. We’d like you to have: • Significant leadership experience within the insurance industry, ideally gained within a schemes, broker, MGA or digital insurance environment, with a strong understanding of the UK insurance market., • An inspirational leadership style, excellent stakeholder management skills and the ability to influence at all levels of an organisation., • A deep understanding of insurance products, FCA regulation and industry trends, alongside the ability to apply this knowledge to drive commercial success., • Strategic thinking skills, with experience shaping plans, driving innovation and delivering sustainable growth., • Proven experience leading both operational and commercial performance across multiple teams, delivering measurable improvements in service, growth and profitability., • A track record of developing strategic partnerships, managing key stakeholder relationships and identifying opportunities for business growth., • Strong communication and influencing skills, with the ability to build credibility and present complex information clearly to a range of audiences., • Excellent analytical and decision-making skills, with the confidence to use data and insight to solve problems and drive continuous improvement., • A proactive, customer-focused mindset, with a passion for delivering exceptional service and quality outcomes., • The ability to thrive in a fast-paced environment, balancing competing priorities while leading by example., • Experience leading, coaching and developing high-performing teams, creating an environment where people can succeed and grow., • Strong commercial and financial acumen, including experience of budgeting, financial planning and driving business performance. Benefits: • 28 days holiday + UK bank holidays, • Life assurance, • Private health care for you and dependents, • Employee assistance programme, including GP line, cashback for treatments, advice line, • Season ticket loan, • Rental deposit loan, • Annual leave purchase scheme, • As part of the HFIS Group, access to discounted personal insurance is available At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training. We have a relaxed and friendly environment, and our dress code reflects this. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. #J-18808-Ljbffr

About The Role Join HomeServe as a Plumbing Engineer and play a vital role in keeping our customers' homes running smoothly. • Location: St Albans (with travel to Watford), • Salary: £40,720 - £44,120 (depending on experience) + £3,000 guaranteed bonus in your first year, • Hours: You will average 40 hours per week (including evenings, weekends and bank holidays) What you'll be doing As a Plumbing Engineer, you'll work in customer's homes carrying out repairs and maintenance across a range of plumbing systems. Your day-to-day will include: • Diagnosing and fixing plumbing issues such as leaks, faults and damaged pipework, • Completing 1st and 2nd fix plumbing work in domestic properties, • Repairing and maintaining household plumbing systems, • Managing jobs independently while delivering excellent customer service, • Representing HomeServe in customers' homes with professionalism and care This is a field-based role where no two days are the same, giving you variety and autonomy in your work. What you'll get HomeServe offers a competitive package designed to support you both at work and at home: • Competitive salary + £3,000 guaranteed bonus (year one), • Paid overtime opportunities, • Pension scheme with income protection, • 33 days holiday (buy/sell options), • Company van & fuel card, • All tools, uniform & PPE provided, • Access to industry-leading training & ongoing development, • Free HomeServe Cover 8 policy, • Smart tech salary sacrifice (Ikea/Currys) About You What we're looking for • Level 2 qualification in Plumbing, • Experience in 1st and 2nd fix plumbing, • Experience working in domestic properties, • Full UK driving licence (max 6 penalty points), • Strong customer service skills, • Ability to work independently and solve problems on site, • A positive, proactive approach to your work Training and support We'll give you everything you need to succeed from day one: • Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office, • Week 2: On-the-job training alongside an experienced HomeServe Plumbing Engineer (Where required, we will pay for your accommodation and meal allowance for your induction). Why join HomeServe? At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most. Ready to build a rewarding career with HomeServe? Apply today and take the next step with us. About Us HomeServe has got over 30 years' experience taking care of the nation's homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics, our home experts are ready to get the job done. JBRP1_UKTJ

Join to apply for the Plumbing Engineer - Watford role at TieTalent 18 hours ago Be among the first 25 applicants Join to apply for the Plumbing Engineer - Watford role at TieTalent About • Location - Watford, • Full Time -40 hours per week. This includes some weekend, evening and bank holiday work, • Salary -£38,800 - £42,950 (salary dependent upon experience). Plus a £3000 guaranteed bonus in your first year About HomeServe are now recruiting for directly employed Plumbing Engineers to join our team! • Location - Watford, • Full Time -40 hours per week. This includes some weekend, evening and bank holiday work, • Salary -£38,800 - £42,950 (salary dependent upon experience). Plus a £3000 guaranteed bonus in your first year HomeServe offers an industry leading reward package to attract the best in our field: • Additional paid overtime, • Fantastic pension scheme including Income Protection Cover, • 33 days days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week, • Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months, • Free HomeServe Cover 8 policy, • Employee assistance programme looking out for you and your family, • Company van with fuel card, • Use of company tools, uniform and PPE, • Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development, • Learning and development opportunities, • Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager About the role: At HomeServe we put the customers' experience at the forefront of everything we do. As a Plumbing Engineer you will undertake the maintenance and repair work of plumbing systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. About The Candidate What you must have: • Level 2 in Plumbing (if successful, copies of your certificates must be provided), • 1st and 2nd fix plumbing experience, • Experience working as a plumber in domestic housing, • Full UK Driving Licence with no more than 6 penalty points, • Excellent customer service, • Proactive, 'can do' attitude, • Keen eye for detail and problem-solving skills At HomeServe youll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support To help you settle in to your career at HomeServe, you will undertake our extensive training programme. • Week 1 -You will attend our Head Office in Walsall Monday - Friday, where we will coverall things HomeServe, health and safety and provide you with your tools and equipment, • Week 2 -You will be buddied up with an experienced HomeServe Plumbing Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The Next Steps If you believe you are who we are looking forward for then click apply now! It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen. About The Company Here at HomeServe we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing. HomeServe has got over 30 years' experience taking care of the nations' homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics our home experts are ready to get the job done. 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A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Id

This senior leadership role is accountable for delivering an outstanding customer experience, ensuring the efficient processing of customer requests, maximising service delivery performance and driving continuous improvement across all customer service functions. An exciting opportunity has arisen f

A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. They're looking for someone with the credibility and gravitas to become the senior Customer Success voice in the room when it matters most, leading strategic customer conversations,

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. A track recor

Credit Technologies, a UK fintech, seeks a hands-on Head of Product to own the product function and customer experience.

Reporting to the Director of Engineering Effectiveness and Capability, you will lead teams focused on developer experience, tooling and the evolution of our SDLC in the agentic AI space. You’ll drive strategy and execution with a mix of hands-on engineering empathy and executive perspective. Tesco

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

Priva seeks a Customer Operations Director to lead customer service, order management and sales support across international Building Automation markets. The role demands 10+ years in customer service or sales support, 5+ years in leadership, and a track record of driving change.

FlatPlan is seeking a Head of Customer Success to lead the onboarding, support and development of relationships with publishers such as Apple News and The Athletic. You will work closely with leadership to shape customer experience from sales handover through to ongoing support and account growth. Y

Burghley House Preservation Trust Limited is seeking a visionary Head of Visitor Operations to join the Senior Leadership Team and shape every aspect of the visitor experience at one of England’s great heritage destinations. The role focuses on delivering exceptional customer experiences while bal

Costa Coffee in the United Kingdom seeks a Director of Global People Services to lead Payroll, People Systems, People Operations and Employee Relations. You will harness data and technology to improve decision-making, embed continuous improvement, and partner with senior leaders to shape a best-in-c

Regulatory Technology business in the UK is seeking a senior Customer Success Leader to define the operation of a scaled CS function and lead two Customer Success Managers. You'll coach your team and participate in executive discussions, ensuring customer value is delivered and renewal strategies ar

Professional membership of CIOB, RICS or equivalent and experience of Asta Powerproject would be advantageous but are not essential. Lovell is looking for an experienced Construction Director or Head of Construction to lead the delivery of residential developments across the South West. Based from o

We're hiring a Head of Customer Success to lead the teams working with publishers once they become customers, improving how we onboard, support and develop those relationships as we grow. Specialist input: Our Head of Client Strategy uses publisher data to advise on performance and growth, working a

The Head of Customer Success, EMEA will be responsible for overall revenue retention and product adoption of a large portfolio of customers and ARR, leading and mentoring regional customer success teams across EMEA. The ideal candidate has experience in scaling Enterprise SaaS customer success opera

A leading EdTech company in the UK seeks a Head of Developer Experience (DevEx) to lead efforts in enhancing engineering productivity and adopting AI-powered tools. This remote role offers competitive benefits and emphasizes flexible working arrangements.

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This position focuses on customer retention and governance, offering a central role in a growing organization. Ideal candidates will have senior experience in Custome

We are looking for an experienced and forward‑thinking Head of Developer Experience (DevEx) to join our Engineering team and help us define and lead the strategy to improve engineering productivity, developer experience, and adoption of AI‑powered tooling across Arbor's product and platform team

As Head of Design, Insights & Colleague Experience, you’ll define and lead our approach to colleague experience, bringing together research, insight, service design and journey transformation to turn colleague needs into simpler, smarter and more personalised experiences. Lead research, insight, s

Releaf Dispensary Ltd in the United Kingdom seeks a Head of CRM to own the full post-acquisition patient journey. You will lead a team of 5, drive retention strategies, and shape communications and membership offers that keep patients engaged and on treatment.

Head of Customer Success – Construction Financial Software. You’ll inherit an existing team of two Customer Success professionals, but the opportunity is considerably bigger than simply managing the current function. BUILD THE CUSTOMER FUNCTION FOR A CONSTRUCTION SOFTWARE BUSINESS ENTERING A MAJ

Head of Customer Success for a construction financial software business expanding in the UK. You will own the entire customer lifecycle, from onboarding to renewal, guiding a small team and shaping processes to support rapid growth. You’ll drive adoption, retention and expansion, develop customer

EY is seeking a senior leader in mixed-method customer insights to translate deep customer understanding into strategic direction.

You lead the Customer Success function and are accountable for three connected pillars of scope: client onboarding from post-sale to go-live; management of the client-delivery vendors who perform subcontracted work on our behalf; and Client Portal customer onboarding and support. At GoGlobal, the He