Head of customer experience jobs in WatfordCreate job alerts

Hybrid role working a minimum of 2 days a week from our offices in Croxley Park, WatfordAbout the RoleAt H. Samuel, we're proud to be part of life's biggest moments. From engagements and anniversaries to personal milestones and meaningful gifts, our customers trust us to help them celebrate what matters most. As part of our ambitious growth plans, we continue to invest heavily in our digital capabilities, enhancing our platforms, elevating the customer experience, and expanding our eCommerce team. This is an exciting opportunity to join us as we build a best-in-class digital function that will drive the next phase of our growth.As Digital Trading Manager, you'll play a pivotal role in shaping how customers experience our brand online. Reporting to the Head of Ecommerce Trading, you'll own the commercial performance of the H. Samuel website, driving growth in revenue, conversion and customer engagement through a customer-first, data-led trading strategy.This is an opportunity to lead the trading direction of one of the UK's best-known jewellery brands, combining commercial leadership, strategic thinking and operational excellence. You'll work across Ecommerce, Marketing, Merchandising, Analytics, Finance and Technology to deliver exceptional customer experiences and achieve ambitious growth targets. You'll have the autonomy to shape strategy, influence key decisions and play a significant role in accelerating H. Samuel's digital growth journey, while helping millions of customers celebrate life's most meaningful moments.Key responsibilities include Owning the commercial performance of the H. Samuel website, delivering against revenue, conversion and profitability targets.Defining and delivering the digital trading strategy, ensuring it supports both immediate commercial objectives and long-term business growth.Leading the trading calendar, bringing key campaigns, promotional events and seasonal moments to life online.Using data, insight and customer behaviour to identify opportunities, optimise performance and improve decision-making.Championing continuous improvement of the customer journey through testing, personalisation and conversion optimisation.Leading onsite merchandising, navigation, search and product presentation to maximise customer engagement and sales performance.Building strong partnerships across Marketing, Merchandising, Technology, Finance and Customer Experience teams to deliver aligned commercial outcomes.Providing insight, recommendations and performance updates to senior stakeholders, helping shape future trading priorities and investment decisions.Leading, coaching and developing a high-performing Digital Trading team.What success looks like in this role Delivering sustainable growth in revenue and profitability.Improving conversion, customer engagement and overall trading performance.Creating seamless and compelling customer journeys that inspire customers to shop with confidence.Building strong cross-functional relationships and influencing key business decisions.Developing a highly engaged and capable trading team.About YouThe successful candidate will be a commercially-minded ecommerce leader with a proven track record of driving online growth in a fast-paced retail environment. You combine strategic thinking with a hands-on approach and are passionate about using data, insight and customer understanding to deliver results.Skills and experience you will bring include: Significant experience in ecommerce trading, digital commerce or online retail leadership.A strong track record of delivering revenue growth and commercial performance through digital channels.Excellent commercial acumen and analytical capabilityExperience using tools such as Adobe Analytics, Contentsquare and advanced Excel to drive decisions and performance.Expertise in customer journey optimisation, testing and conversion improvement.Strong stakeholder management skills and the ability to influence at all levels.Experience leading and developing high-performing teams.We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: Competitive salaryGenerous discount of up to 30% off our fabulous products from day one.An annual enhanced discount to celebrate the day you joined our team.Retirement Savings plans which offer flexibility in the way you save for the future.Immediate Life Assurance from day one.A minimum of 22 days holiday per year which increases after a years' service.Recognised qualifications, study support and structured career progression.Health and Wellbeing Scheme.Financial Wellbeing scheme.Give As You Earn scheme - An easy way to support causes close to your heart.Real Rewards - exclusive discounts on groceries, travel and leisure.Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take youSignet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.TPBN1_UKTJ

Full-Time | Monday to Friday | Career Progression OpportunityWe are looking for a reliable and hardworking Installer / Trainee Loft Installer to join our growing installation team based in Watford. This is an excellent opportunity for someone who enjoys practical hands-on work and wants to develop a long-term career within the industry.The role is designed as a development position, giving the successful candidate the opportunity to build the skills and experience required to progress into a fully qualified Head Installer over time.Working Hours & PayMonday to Friday8:00am start until finish37.540 hours per weekPay rate: £12.71 per hourRole OverviewAs an Installer, you will support the Head Installer with loft installations while learning all aspects of the role, including raised loft flooring systems, loft hatches, ladders, customer service, health & safety, and finishing standards.We are looking for someone with a positive attitude, strong work ethic, willingness to learn, and excellent attention to detail.Key ResponsibilitiesSupport the Head Installer with daily loft installation workLearn how to install raised loft flooring systems safely and correctlyAssist with loading materials, tools, and equipmentProtect customer properties using dust sheets and safe working practicesMaintain a clean, safe, and organised working environmentFollow company installation procedures and instructions at all timesDevelop practical installation skills through on-site trainingHelp maintain high standards of workmanship and customer serviceAssist with cleaning all work areas thoroughly upon completionWear and maintain correct PPE and follow health & safety proceduresSupport the installation team in completing jobs efficiently and professionallyDaily DutiesArrive at the depot before 7:00am to assist with loading materials and equipmentHelp check tools, PPE, consumables, and materials before departureTravel to customer properties with the Head InstallerLay dust sheets and protect customer property before work beginsAssist with loft boarding and raised flooring installationsLearn how to fit loft hatches, ladders, and finishing trimsKeep the work area clean and organised throughout the dayAssist with removing rubbish and waste materials from siteClean surrounding areas before leaving siteObserve and learn customer handover and sign-off proceduresAssist with installation photographs where requiredFollow all company health & safety proceduresWhat Were Looking ForPositive attitude and willingness to learnReliable, punctual, and hardworkingGood practical skills and attention to detailAbility to work as part of a teamProfessional and respectful attitude towards customersConstruction or installation experience is beneficial but not essentialWhat We OfferFull training and on-site developmentCareer progression opportunities into a Head Installer roleStable full-time workSupportive team environmentHands-on practical work with varied daily tasksIf youre motivated, eager to learn, and looking for a long-term opportunity with room to progress, wed love to hear from you.TPBN1_UKTJ

Senior Project ConsultantRemote / London | £50,000 - £60,000 OTE + Company Car + Bonus Ideally you will be based in or around the locations mentioned. Monday to Friday 8:00a, - 4:30 - Flexible A unique opportunity to help create inspiring spaces that make a real difference.We're partnering with a well-established specialist business that designs and delivers bespoke sensory environments for the education, healthcare and care sectors. Their projects positively impact schools, hospitals, care homes and specialist support facilities, creating spaces that enhance learning, wellbeing and independence. As the business continues to grow, they're looking for an experienced Senior Project Consultant to manage client projects from initial consultation through to design handover. This isn't a hard-selling sales role. It's about building trusted relationships, understanding client needs and turning ideas into innovative spaces that genuinely improve lives. The RoleWorking across London and the South East, you'll meet clients on-site to understand their vision, survey spaces and gather all project requirements before handing over to the in-house design team. You'll become a trusted advisor, helping clients explore possibilities while ensuring every project is accurately scoped from the outset. You'll be responsible for: Meeting clients across schools, healthcare environments, care homes and specialist facilities. Conducting detailed site surveys, taking accurate measurements and recording project requirements. Listening carefully to clients and translating their vision into clear project briefs. Providing creative ideas and recommendations to maximise each space. Managing projects through the sales pipeline using the CRM. Following up enquiries promptly and maintaining excellent customer communication throughout the process. Building long-term relationships with schools, academies, local authorities and healthcare organisations. Conducting video meetings where required during the consultation process. Supporting successful project delivery by liaising with the design and project teams. Attending trade shows and industry events. Completing project handovers and providing product training following installation. Attending the head office on a weekly basis.Requirements About YouYou'll enjoy meeting people, understanding their challenges and helping bring their ideas to life. You'll be naturally organised, commercially aware and confident managing multiple projects at different stages while maintaining an exceptional customer experience. We're particularly interested in people who have experience in areas such as: Project consultancy Construction Facilities Management Interior projects Building services Fit-out Technical sales Project coordination You'll also have: Strong face-to-face customer experience. The ability to understand technical requirements and accurately survey spaces. Excellent communication and relationship-building skills. A proactive and energetic approach. A creative mindset with the confidence to contribute ideas. Professional presentation and the ability to build credibility with a wide range of stakeholders. Good commercial awareness and experience managing a sales or project pipeline. The ability to work independently while collaborating with internal teams. A full UK driving licence.Benefits £50,000 - £60,000 OTE Company Car Performance based Bonus Healthcare Scheme Pension 20 days holiday plus Bank Holidays Flexible working during school holidays Remote-based role covering London and the South EastWhy Apply?This is an opportunity to join a growing business where every project has a genuine purpose. You'll work with organisations that support children, young people and adults, helping create environments that have a lasting positive impact. If you're someone who enjoys combining customer relationships, project management and creative thinking, this role offers a rewarding career with excellent autonomy, variety and earning potential. Interested? Apply today for a confidential conversation. All applications will be handled with complete discretion. IND25

Sliding Head Setter Programmer We are working with a prestigious company who produce high quality precision machined components to meet our customer specifications. The components they manufacture are used in the Medical, Optical, Aerospace, Air-conditioning Food, Electronics and Telecommunications industries, plus many more they excellent reputation and work hard to maintain it. Key skills required of the Sliding Head Setter Programmer: Must have proven experience in setting and programming CNC sliding head lathes Experience of Citizen or Star machines is required Ability to work to tight tolerances with various metals, including exotic alloys. Capable of reading and interpreting detailed engineering drawings. Must have strong attention to detail and commitment to producing high-quality work. Ideally, you will have completed an engineering apprenticeship; however, relevant experience will be considered equally valuable. Key Responsibilities Set and program Citizen or Star sliding head lathes for precision batch production. Read, interpret and work to complex engineering drawings and specifications. Perform first-off inspections and quality checks to ensure component accuracy. Work on prototype and repeat batch work in line with production schedules. Collaborate with the production team to troubleshoot, optimise and maintain machine performance. Maintain a clean and safe working environment and follow health & safety guidelines. The Role This is a hands-on role involving the setting, programming and operating of sliding head CNC lathes to manufacture small to medium batch components. You will be working to tight aerospace tolerances and with a range of high-specification materials including stainless steel, aluminium, brass, and titanium. The successful Sliding Head Setter Programmer will be rewarded with: Competitive salary: £40,000 – £50,000 DOE Overtime available (paid at time and a half) Annual performance-related bonus Company pension Free on-site parking Early finish every Friday Stable, long-term permanent employment Opportunities for development within a growing business Please send your CV to Zabina @ Quest Technical Ltd for immediate consideration

Pear Recruitment: Commercial Property Office Manager Location: Harrow Salary: £40,000 basic salary with a guaranteed minimum income of £65,000 per annum Hours: Mon - Fri 9am - 5.30pm Our client is a specialist commercial property investment company focused on sourcing and marketing income-producing freehold industrial investments across the UK. They work with private investors, high-net-worth individuals, and property professionals to deliver carefully selected investment opportunities that provide strong rental yields and long-term capital growth. As their business continues to grow, they are looking for an ambitious, organised and customer-focused Investment Sales Executive to support our investment sales team and help deliver an exceptional investor experience Role Purpose Reporting to the Head of investments you will play a key role in supporting the investment sales function by generating new business opportunities, nurturing relationships with prospective and existing investors, and providing comprehensive administrative and marketing support to the Head of Investments. The successful candidate will be responsible for lead generation, qualifying enquiries, converting leads into property viewing appointments, coordinating marketing campaigns, progressing sales, managing investor aftercare, and ensuring the smooth administration of the sales process from initial enquiry through to completion. Job Purpose To support the investment sales function by generating new business opportunities, maintaining relationships with existing investors, and providing administrative and marketing support to the Head of Investments. The role focuses on lead generation converting leads into property viewing appointments, marketing campaigns, sales progression, appointment setting, investor aftercare, and ensuring the smooth administration of the sales process. Key Responsibilities Provide day-to-day administrative support to the Head of Investments. Produce sales brochures for each investment property to be sold by liaising with the external design company. Generate new sales leads through property portals such as Rightmove and Zoopla. Create and manage targeted email marketing campaigns and support wider sales and marketing initiatives. Follow up on sales enquiries and convert leads into property viewing appointments. Deliver exceptional customer service and aftercare to existing investors. Coordinate appointments for investors, surveyors and other stakeholders through effective diary management. Progress property sales by liaising with solicitors, investors and other parties to ensure transactions proceed efficiently. Collate and distribute supporting documentation, including EPCs, floor plans, asbestos reports and other property information required during the sales process. Maintain accurate records of investor communications and sales activity using the company's CRM system. Handle telephone and email enquiries professionally and confidently. Assist with general sales administration and investment-related enquiries. Always represent the company professionally, contributing to the continued growth of the investment sales department and supporting the achievement of business objectives. Achieve agreed appointment generation and sales activity targets. Essential Experience Previous experience in sales, marketing, sales support, administration or customer service preferably in a property sales environment. Competent in Microsoft Office applications. Experience using a CRM system is desirable. Previous sales and marketing experience within the property industry is preferred. Skills & Attributes Strong administrative and organisational skills with a high level of attention to detail. Excellent written and verbal communication skills. Professional and confident telephone manner. Ability to prioritise workload and manage multiple tasks effectively. Customer-focused with excellent relationship-building skills. Self-motivated, proactive and target driven. Able to work independently and collaboratively within a team. Key Performance Indicators Qualified sales leads generated. Property viewing appointments booked. Achievement of appointment generation targets. Efficient progression of property sales through to completion. Timely follow-up of enquiries. Accuracy of CRM records and sales administration. Investor satisfaction and quality of aftercare. If you are interested in this Commercial Property Office Manager position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

We're looking for an Applications Engineer to become part of our experienced and supportive team. This is a varied role where no two days are the same. One day you could be proving out a brand-new machine for a customer, the next you'll be delivering operator training, developing machining strategies, or demonstrating the latest technology to customers and dealers. BASIC SALARY: £36,000 BENEFITS:· Bonus payments of up to £12k a year - as a result of the company carrying out services, machine sales and demonstrations · 25 days holiday plus bank holidays · Company car · Life insurance · Permanent Health insurance LOCATION: Watford COMMUTABLE LOCATIONS: Ruislip, Harrow, Barnet, Stanmore, Wembley, Luton, Hemel Hempstead, Potters Bar, Welwyn Garden City, Borehamwood, St Albans, Rickmansworth JOB DESCRIPTION: Applications Engineer - Industrial Machinery As our Applications Engineer, you'll play a key role in supporting customers throughout the entire lifecycle of their machines, ensuring they achieve the very best performance from their investment. Your responsibilities will include: · Visiting customer sites across the UK and Ireland to install, set up and prove our machines. · Delivering operator and engineer training for customers and dealer networks. · Developing machining methods, tooling strategies and CNC programs to solve customers' manufacturing challenges. · Supporting the sales team with technical demonstrations, time studies and machining solutions. · Carrying out machine demonstrations for customers and dealers, explaining machining processes in a clear and engaging way. · Installing machines in customer facilities and showrooms. · Testing and commissioning machines to ensure safe, reliable operation. · Providing telephone and on-site technical support for customers and dealers. · Learning new machine technologies and attending manufacturer training courses. · Supporting exhibitions, open days and customer events throughout the UK and Europe. PERSON SPECIFICATION: Applications Engineer - Industrial Machinery We're looking for an Applications Engineer who enjoys engineering just as much as they enjoy helping people. You'll ideally have: · Experience and a proven track record a similar position within CNC machinery or manufacturing. · Strong knowledge of metal cutting processes, tooling and machining methods. · The ability to develop complete manufacturing processes for finished components. · Excellent problem-solving skills and a practical engineering mindset. · Confidence communicating with customers, operators and colleagues. · The ability to work independently while also thriving as part of a collaborative engineering team. · A willingness to travel throughout the UK, Ireland and occasionally overseas. THE COMPANY: We are a world leading CNC machine tool manufacture supplying the latest CNC mill-turn technology to UK industry. We have been successfully serving UK manufacturing industry since 1974, famous also for our precision watches and electronics. Our products encompass our extensive range of high performance including sliding and fixed head CNC lathes. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: AM18602, Wallace Hind Selection

About The RoleJoin HomeServe as a Plumbing Engineer and play a vital role in keeping our customers' homes running smoothly.• Location: Harrow• Salary: £40,720 - £44,120 (depending on experience) + £3,000 guaranteed bonus in your first year• Hours: You will average 40 hours per week (including evenings, weekends and bank holidays)What you'll be doingAs a Plumbing Engineer, you'll work in customer's homes carrying out repairs and maintenance across a range of plumbing systems.Your day-to-day will include:• Diagnosing and fixing plumbing issues such as leaks, faults and damaged pipework• Completing 1st and 2nd fix plumbing work in domestic properties• Repairing and maintaining household plumbing systems• Managing jobs independently while delivering excellent customer service• Representing HomeServe in customers' homes with professionalism and careThis is a field-based role where no two days are the same, giving you variety and autonomy in your work.What you'll getHomeServe offers a competitive package designed to support you both at work and at home:• Competitive salary + £3,000 guaranteed bonus (year one)• Paid overtime opportunities• Pension scheme with income protection• 33 days holiday (buy/sell options)• Company van & fuel card• All tools, uniform & PPE provided• Access to industry-leading training & ongoing development• Free HomeServe Cover 8 policy• Smart tech salary sacrifice (Ikea/Currys)About YouWhat we're looking for• Level 2 qualification in Plumbing• Experience in 1st and 2nd fix plumbing• Experience working in domestic properties• Full UK driving licence (max 6 penalty points)• Strong customer service skills• Ability to work independently and solve problems on site• A positive, proactive approach to your workTraining and supportWe'll give you everything you need to succeed from day one:• Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office• Week 2: On-the-job training alongside an experienced HomeServe Plumbing Engineer(Where required, we will pay for your accommodation and meal allowance for your induction).Why join HomeServe?At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done.We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most.Ready to build a rewarding career with HomeServe? Apply today and take the next step with us.About UsHomeServe has got over 30 years' experience taking care of the nation's homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics, our home experts are ready to get the job done.TPBN1_UKTJ

Job descriptionHead of Business - JLR WatfordFun, exciting, rewarding work. Join us for the ride.Working with world-class brands as a Head of Business you'll have the drive to deliver outstanding and trusted experiences for our customers.As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and rechargeSave money every day with our exclusive retail discountsDrive a great deal with discounts on new and used cars, plus servicing offersPlan for the years ahead with our company pension schemeBalance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matterCommute for less with our cycle-to-work schemePrioritise your wellbeing with dedicated support for you and your family24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easilyMake a difference with a paid day to volunteer in your communityInvest in your future with our company share purchase planEarn financial rewards when you refer a friend to join the teamKeep learning and growing with our training and development opportunities for everyone.Life assurance with the option to increase coverWe're open to flexible working options - just askWhat you'll do day to day Drive the performance of each department in order to ensure that excellent customer service is provided and all financial targets are achieved.To create with each Department Manager co-ordinated, detailed annual plans, in line with defined long term goals, for each section of the business covering all targets for profitability, productivity, resource control and development.To establish and develop the retail centre organisation and control systems to ensure the efficient operation of each department, consistent with its present and future objectives.To monitor continuously all adverse trends and potential problems, and take corrective action in a timely manner.To monitor all competitive threats and opportunities to the business to ensure the long-term profitability of the Company and protection of the franchise.To direct the activities of each department manager to ensure they and their staff are continually contributing to the objectives of the business.Helpful skills and qualificationsDon't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Previous proven experience within a similar positionCustomer awarenessTrack record of successBrand affinityNegotiation and communication skills.Ability to meet deadlines and work under pressureFull UK driving licenceWe value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - Teamwork - ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.TPBN1_UKTJ

Are you a commercially driven Finance Director looking to make a genuine impact within a fast growth consumer products business? Do you thrive in fast paced, entrepreneurial environments where finance plays a key role in shaping commercial strategy? Can you lead a finance function whilst partnering with senior stakeholders to drive profitable growth? MacGregor Black are partnering with a market leading consumer products business on the search for a Finance Director. This is a permanent role based in Watford. This is a rare opportunity to join an innovative, international consumer products business with an exciting product portfolio and ambitious growth plans. Reporting directly to the Managing Director and working closely with Group Finance, you will play a pivotal role in driving commercial performance, supporting strategic decision making, and leading the finance function through the next phase of growth. • Lead the finance function, delivering accurate monthly management accounts, board reporting and meaningful commercial insight., • Own the budgeting, forecasting and reforecasting process across revenue, margin, EBITDA and cash flow., • Partner with the Managing Director and leadership team to support business planning, challenge assumptions and identify commercial opportunities., • Deliver detailed analysis across product profitability, pricing, customer performance, promotional activity and new product launches., • Drive robust financial controls, governance and compliance across the business., • Manage working capital performance, including inventory, debtors, cash flow and supplier payments., • Support the implementation of a new ERP system, embedding strong finance processes, reporting and controls., • Oversee financial planning relating to international sourcing, freight, shipping, landed costs, duty and currency exposure., • Manage relationships with auditors, banking partners and external advisors., • Lead, develop and mentor the finance team, promoting continuous improvement and high performance., • Support operational finance across supply chain, logistics, licensing and product compliance., • ACA, ACCA or CIMA qualified., • Proven experience as a Finance Director, Head of Finance, Financial Controller or similar senior finance leader., • Background within consumer goods, FMCG, manufacturing, wholesale or product led businesses., • Strong commercial finance experience with budgeting, forecasting, business partnering and financial planning., • Excellent understanding of working capital, inventory and cash flow management., • Experience supporting ERP implementation or major finance transformation projects., • Confident influencing senior stakeholders and providing commercial challenge at executive level., • A proactive leader who combines strategic thinking with a hands on approach. #J-18808-Ljbffr

Head of Operations | Hertfordshire / North London Border (On site) Salary: Competitive + extensive benefits package Lead Operations. Drive Growth. Shape the Future. I’m delighted to be partnering with an ambitious and fast-growing pharmaceutical business in the search for an experienced Head of Operations. My client has built an excellent reputation for quality, compliance and customer service, supplying pharmaceutical products to customers across the UK and international markets. As they continue to invest in their operations and enter an exciting new phase of growth, they are looking to appoint a dynamic operational leader to help shape the future of the business. This is a fantastic opportunity to join a business at a pivotal stage in its journey, where you’ll have genuine influence over operational strategy, process improvement, people development and business growth - all whilst operating within a highly regulated environment. The Opportunity Working as part of the senior leadership team, you’ll take overall responsibility for leading warehouse and operational activities, ensuring the business continues to deliver exceptional service to both UK and international customers. Working closely with Commercial and Quality, you’ll help create a more proactive, efficient and scalable operation, balancing customer expectations with regulatory requirements in a fast-paced environment. You’ll lead a small but expanding operational team, developing capability, improving processes and creating a culture of accountability, collaboration and continuous improvement. Key Responsibilities • Provide strategic leadership across all operational activities., • Drive operational excellence, efficiency and continuous improvement., • Lead warehouse and distribution operations within a GDP-regulated environment., • Develop forecasting, planning and resource management processes to improve operational visibility., • Champion customer service while ensuring regulatory compliance remains uncompromised., • Build strong relationships across Commercial, Quality and other business functions., • Coach, develop and empower operational leaders and team members., • Deliver operational projects that support future business growth., • Monitor operational performance through meaningful KPIs and data-driven decision making., • Foster a culture of accountability, collaboration and continuous improvement. About You My client is looking for an experienced operational leader who enjoys building structure, developing people and driving operational performance within a growing business. You’ll be equally comfortable contributing to strategic discussions as you are supporting operational decision making and leading teams through change. To be successful, you’ll bring: • Proven experience leading warehouse, manufacturing logistics or supply chain operations., • Experience within a GDP, GMP, pharmaceutical, healthcare or similarly regulated environment., • Strong leadership and people development skills., • Excellent planning and organisational capability., • Experience delivering operational improvements and embedding best practice., • A collaborative leadership style with the ability to build strong relationships across multiple departments., • Strong commercial awareness alongside an unwavering commitment to quality and compliance., • The ability to remain calm, decisive and solutions-focused in a fast-moving operational environment. Why Apply? This is much more than a traditional operational management role. My client is offering the opportunity to join a successful and growing organisation where you’ll play a key role in shaping the future of the operation. You’ll have the autonomy to introduce new ideas, influence strategic direction and help build an operation capable of supporting ambitious growth plans. If you’re an experienced operational leader looking for your next challenge within a business that genuinely values innovation, collaboration and continuous improvement, I’d love to hear from you. Keywords: Head of Operations, Head of Supply Chain, Head of Distribution, Head of Manufacturing, Operations Director, Supply Chain Director, Distribution Director, Manufacturing Director, Factory Manager, Operations Manager, General Manager, Plant Manager, Pharmaceutical, Pharmaceuticals

We're looking for an Applications Engineer to become part of our experienced and supportive team. This is a varied role where no two days are the same. One day you could be proving out a brand-new machine for a customer, the next you'll be delivering operator training, developing machining strategies, or demonstrating the latest technology to customers and dealers. BASIC SALARY: £36,000 BENEFITS: · Bonus payments of up to £12k a year - as a result of the company carrying out services, machine sales and demonstrations · 25 days holiday plus bank holidays · Company car · Life insurance · Permanent Health insurance LOCATION: Watford COMMUTABLE LOCATIONS: Ruislip, Harrow, Barnet, Stanmore, Wembley, Luton, Hemel Hempstead, Potters Bar, Welwyn Garden City, Borehamwood, St Albans, Rickmansworth JOB DESCRIPTION: Applications Engineer - Industrial Machinery As our Applications Engineer, you'll play a key role in supporting customers throughout the entire lifecycle of their machines, ensuring they achieve the very best performance from their investment. Your responsibilities will include: · Visiting customer sites across the UK and Ireland to install, set up and prove our machines. · Delivering operator and engineer training for customers and dealer networks. · Developing machining methods, tooling strategies and CNC programs to solve customers' manufacturing challenges. · Supporting the sales team with technical demonstrations, time studies and machining solutions. · Carrying out machine demonstrations for customers and dealers, explaining machining processes in a clear and engaging way. · Installing machines in customer facilities and showrooms. · Testing and commissioning machines to ensure safe, reliable operation. · Providing telephone and on-site technical support for customers and dealers. · Learning new machine technologies and attending manufacturer training courses. · Supporting exhibitions, open days and customer events throughout the UK and Europe. PERSON SPECIFICATION: Applications Engineer - Industrial Machinery We're looking for an Applications Engineer who enjoys engineering just as much as they enjoy helping people. You'll ideally have: · Experience and a proven track record a similar position within CNC machinery or manufacturing. · Strong knowledge of metal cutting processes, tooling and machining methods. · The ability to develop complete manufacturing processes for finished components. · Excellent problem-solving skills and a practical engineering mindset. · Confidence communicating with customers, operators and colleagues. · The ability to work independently while also thriving as part of a collaborative engineering team. · A willingness to travel throughout the UK, Ireland and occasionally overseas. THE COMPANY: We are a world leading CNC machine tool manufacture supplying the latest CNC mill-turn technology to UK industry. We have been successfully serving UK manufacturing industry since 1974, famous also for our precision watches and electronics. Our products encompass our extensive range of high performance including sliding and fixed head CNC lathes. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: AM18602, Wallace Hind Selection

Job Title: Mortgage Underwriter Location: North Hertfordshire - Hybrid. 2-3 days per week in the office. It is expected to be based in the office full time during the first 2 weeks. Salary: On Application Hours: Monday - Friday 9 am - 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of?employee discounts, rewards and?perks across?a number?brands,?restaurants, holidays and "away"?days.??About our client and the role of Mortgage Underwriter Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for an experienced Portfolio BTL and Commercial Underwriter to join their established underwriting team, in either Hertfordshire or Cheshire. You will assess new lending applications for commercial and residential mortgages for professional landlords, to evaluate quality, credit risk, and compliance with the lending policies and risk appetite. You will prepare clear and concise lending summaries, approving applications within your delegated authority or making well-reasoned recommendations to the Head of Underwriting, Director of Credit & Underwriting, or the Credit Committee. Responsibilities for the role Mortgage Underwriter Conduct thorough research, analysis, and assessment of individual lending applications, identifying key risks and making informed lending decisions or recommendations. Identify any exceptions to the Bank's lending policies or guidance, providing clear recommendations and appropriate remedial actions where required. Support post-sanction administration activities, ensuring all processes are completed accurately, promptly, and in accordance with the Bank's policies, procedures, and management information (MI) requirements. Maintain a high standard of accuracy and accountability for all data entered and records maintained. Contribute to strategic projects and continuous improvement initiatives designed to enhance the Bank's performance, governance, and control environment. Consistently demonstrate the Bank's values and behaviours, acting as a positive ambassador for the organisation. Build and maintain strong working relationships with colleagues across the Business Development Team, providing expert support and fostering effective collaboration. Support the day-to-day credit operations of the Bank, ensuring all activities are conducted in compliance with applicable legal and regulatory requirements. Contribute to the successful delivery of the annual lending objectives while maintaining strong credit quality and prudent risk management. Promote full compliance with Anti-Money Laundering, Treating Customers Fairly, and Customer Conduct and Outcomes standards, delivering an exceptional customer experience reflected in positive customer feedback. Champion the strategy, values, and culture of the company, embedding these principles in relationships with customers, suppliers, and stakeholders to support sustainable business growth and performance.Experience and skills required for the role of Mortgage Underwriter Must have held a lending mandate/Delegated Authority sanctioning mandate Proven experience of underwriting commercial and residential property investment loans to small and medium sized businesses. Experience of underwriting commercial owner-occupier (and OpCo / PropCo) deals and a good understanding of balance sheet lending is preferable. Ability to work within tight time constraints. Ability to develop and manage relationships at key levels in the business. Good team working, organisational and administration skills. Driven and ambitiousFor more information regarding the role of Mortgage Underwriter please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

Head of Service Delivery & Strategic Partnerships Hertfordshire (Hybrid) £85,000 + Full Package Our client is a highly respected specialist contractor delivering electrical compliance, life safety, security and installation services across London and the South East. With a strong reputation for quality, reliability and customer service, they support a diverse portfolio of housing providers, managing agents, commercial clients and construction partners. As part of their continued growth, they are seeking an experienced operational leader to oversee a substantial client portfolio, drive service excellence and strengthen key strategic partnerships. The Opportunity This senior leadership position carries responsibility for the delivery, commercial performance and governance of a diverse portfolio generating approximately £5m-£10m annual turnover. Working alongside fellow operational leaders and reporting directly to the executive team, the successful candidate will oversee multiple service disciplines including: Electrical compliance and testing Fire and life safety systems Security solutions Planned and minor project worksThe role combines operational leadership, financial accountability, customer relationship management and team development, ensuring outstanding service delivery across a broad client base. Key Responsibilities Operational Leadership Take ownership of the successful delivery of maintenance, compliance and project services across a multi-client portfolio. Ensure all contracts are delivered safely, efficiently and in accordance with agreed service standards. Provide leadership across operational teams, driving consistency, accountability and continuous improvement. Oversee resource allocation to ensure effective deployment of engineers, supervisors and support teams. Balance planned programmes, reactive works and project activity to maximise productivity and client satisfaction.Client & Partnership Management Act as the executive sponsor for key strategic customer accounts. Build and maintain strong relationships with senior client stakeholders. Lead regular performance reviews and strategic meetings. Identify opportunities to enhance service delivery and expand existing partnerships. Support customer retention initiatives and long-term contract sustainability.Commercial & Financial Performance Assume full accountability for portfolio profitability and financial results. Develop annual budgets and support long-term business planning. Monitor revenue, margin performance, forecasting accuracy and cash conversion. Review contract performance and implement corrective actions where required. Ensure projects are commercially managed through planning, delivery and close-out stages.Team Leadership Lead and mentor Contract Managers and operational support teams. Foster a positive, performance-focused culture aligned with company values. Support succession planning and employee development initiatives. Drive engagement, accountability and high professional standards across all levels. Conduct regular performance reviews and ensure clear development pathways are maintained.Compliance, Quality & Governance Ensure compliance with all relevant legislation, regulations and industry standards. Maintain robust health, safety and quality management processes. Oversee risk assessments, method statements and operational controls. Monitor subcontractor performance and ensure contractual obligations are met. Lead investigations, corrective actions and compliance reviews where necessary.Business Growth & Contract Mobilisation Collaborate with business development teams on new opportunities, renewals and framework submissions. Provide operational input into pricing, resourcing and mobilisation strategies. Support smooth onboarding of new contracts and service transitions. Identify efficiencies and innovation opportunities that enhance client outcomes and profitability.Reporting & Stakeholder Communication Provide regular operational and financial updates to senior leadership. Present performance against KPIs, budget targets and strategic objectives. Maintain visibility of risks, opportunities and improvement initiatives. Contribute to wider business planning and operational strategy.Experience & Qualifications Essential Significant experience leading multi-service technical or compliance contracts. Proven track record managing large customer portfolios with direct responsibility for relationship management. Demonstrable experience overseeing operational budgets and profit-and-loss performance exceeding £5m annually. Strong understanding of service delivery within housing, property services, facilities management or related sectors. Experience managing large operational teams including managers, supervisors, administration staff and field-based engineers. Excellent stakeholder engagement and communication skills. Strong commercial awareness with a results-driven approach.Desirable Knowledge of electrical compliance, fire safety systems, security installations or building services environments. Experience working with housing associations, local authorities or large residential property portfolios. Understanding of construction and contractor management requirements. Formal health and safety qualifications such as SMSTS, IOSH or NEBOSH. Experience leading contract mobilisations and managing specialist subcontractor networks. Established industry relationships within London and the South East.If you are interested in this role, have any questions, or wish to apply then please send us a copy of your CV Rob Utilise Recruitment

Service Advisor – Watford We are recruiting for a Service Advisor, Automotive Service Advisor or Aftersales Advisor to join a busy dealership in Watford. Applicants must have strong customer service and communication skills, experience working in a target-driven environment, hold a Full UK Driving Licence and have the right to work in the UK. Previous automotive Service Advisor or Aftersales experience is advantageous but not essential. Job Details: Location: Watford Salary: £34,000 basic + bonus OTE: £45,000 Hours: Monday - Friday 8 - 6, 1 in 5 Saturdays, 8.30 - 4 Reference: 31233 Service Advisor Company Benefits 33 days' annual leave including bank holidays Manufacturer-led training and ongoing development Career progression across multiple sites Company pension scheme Life Assurance with options to increase cover 24/7 access to healthcare professionals Dedicated wellbeing support for employees and their families Discounts on new and used vehicles and servicing Exclusive retail discounts Industry-leading family-friendly policies Company share-purchase plan Cycle-to-work scheme Paid volunteering day Employee referral rewards Flexible working options available on requestService Advisor Role Act as the main point of contact for customers throughout servicing and repairs Book workshop appointments and complete pre-appointment calls Keep customers updated on vehicle progress and completion times Liaise with Vehicle Technicians and workshop colleagues regarding repairs Explain maintenance and repair recommendations clearly to customers Identify suitable additional service and repair opportunities Maintain accurate customer records and deliver excellent customer serviceService Advisor Requirements Strong customer service and communication skills Previous experience working in a target-driven role Confidence identifying customer needs and appropriate upselling opportunities Strong organisation and time-management skills Ability to manage a busy workload and work effectively under pressure Full UK Driving Licence Right to work in the UK Previous Service Advisor or automotive Aftersales experience is advantageous Previous VAG experience or a relevant VAG qualification is desirableHow to ApplyIf you're interested in this Service Advisor vacancy in Watford, please apply with your CV and one of our consultants will contact you upon receipt. All applications will be treated in the strictest confidence. Consultant: Robert Samuels Octane Recruitment RSOJ Octane Recruitment is one of the UK's leading Automotive and Motor Trade recruitment agencies. We recruit across the UK for main dealerships, independent garages, bodyshops, fleet operators, HGV companies, manufacturers, engineering businesses and head office functions, placing permanent, temporary and contract staff. If this Service Advisor role isn't quite right, we also recruit for similar positions including Service Advisor, Senior Service Advisor, Aftersales Advisor, Automotive Service Advisor, Service Receptionist, Aftersales Executive, Workshop Controller and Customer Service Advisor roles across the UK

Client-Side Property Manager – Essex /Herts (Hybrid) – c£70k + £4.5k car & extensive benefits We’re working with a niche national developer which specialises in high end heritage sites. With an award winning portfolio of sympathetic yet modern designs, their estates are overseen by top quality managing agents who are held to the highest standards from handover through snagging and beyond. As a result of both a healthy pipeline of new developments under construction and a commitment to maintaining standards, they now seek a Client Side Property Manager to manage managing agents as follows: • Non-portfolio role, working on a hybrid basis (1-2 days WFH once settled) from an Essex/Herts borders head office., • Managing the managing agents who themselves manage a Southeast based portfolio of high-end developments, • Upholding quality throughout, ensuring the high standards placed upon the management companies are reflected in the services they provide to residents at all times, • Liaising with residents in relation to escalated issues as they arise, going back to the managing agent in question with your findings/decision, • You will come from a stable career background with extensive block management experience, ideally (but not essentially) underpinned by recognised professional qualification, • You will have managed the handover/snagging process of new builds from completion, and understand the timescales within which residents expect issues to be resolved where defects have been identified and acknowledged, • First and foremost you will be service minded, quality focused and technically proficient with outstanding customer services skills and a desire to uphold an industry leading reputation Salary for the successful client-side property manager will include a basic salary from £60k - £70k plus £4,500 car allowance, bonus, and extensive benefits as well as BUPA and 5 weeks holiday to start. If you would like to move away from portfolio management in a client side role dedicated to improving the standards of property management across high end new builds, please apply now for immediate consideration and further info

Managed Care Consultant Home-based - Must be based in Herts. Full-time - Salary from £32,000+ (DOE) We are seeking a Managed Care Consultant to oversee client services and care delivery across Herts. This home-based role involves regular regional travel (typically no more than 90 minutes from your home location) and occasional attendance at the Kent head office for meetings. The Role You will be responsible for: Managing and reviewing client care packages to ensure high standards and regulatory compliance Conducting client reviews and maintaining accurate, person-centred care plans Supporting new client assessments and service start-ups Acting as a key point of contact for clients and families, ensuring an excellent customer experience Managing, supporting and performance-reviewing care staff within your region Supporting recruitment, training compliance and staff retention Investigating and resolving client or staff concerns professionally and effectively About You Experience in a client-focused role within a regulated environment (healthcare, care, social services, police, housing, or similar) Care sector experience is advantageous but not essential Strong understanding of compliance, quality standards and governance Excellent communication, organisation and time-management skills Confident working independently and managing a varied workload Full, clean UK driving licence and access to your own vehicle Salary & Benefits Salary from £32,000+, depending on experience Company car provided after 6 months (Own vehicle required initially – mileage expensed) 4 weeks’ holiday, rising to 5 weeks after 2 years Health cash plan Workplace pension Bonus scheme Enhanced pay for on-call duties Location & Hours Must be based in Herts Home-based with regional travel Monday to Friday If you are highly organised, client-focused and experienced in working within a regulated environment, we’d love to hear from you. PlEASE NOTE, DUE TO VOLUME WE ARE UNABLE TO RESPOND TO UNSUCCESSFUL APPLICATIONS

Title: Customer Service Administrator Reporting to: Customer Service Manager Main Objective: To ensure customer orders are processed promptly and efficiently, consistently delivering exceptional service. Key Responsibilities: Manage key accounts, providing an exceptional level of customer service within agreed Service Level Agreements (SLAs). Accurately process orders using the company system. Monitor order progress in coordination with the European Head Office. Proactively follow up on orders to keep clients informed and satisfied. Collaborate closely with Sales Managers to ensure all customer requirements are met and resolved efficiently. Confirm stock availability and provide accurate delivery forecasts. Coordinate with carriers and couriers to facilitate deliveries and investigate any delayed consignments. Essential Skills and Experience: Proven experience in customer service, demonstrating a strong commitment to excellence. Clear and effective communicator, skilled at maintaining positive customer relationships. Proficient in Microsoft Office applications. Ability to multitask and perform well under pressure. Flexible and proactive approach, with a positive, can-do attitude within a small, dynamic team. Computer literate; knowledge of SAP is advantageous but not essential. Excellent attention to detail. Team player who can also work independently using their own initiative. Salary: £28,000 - £30,000 per annum, including potential bonus

Lead Engineer – Commercial Plumbing & Drainage Location: Central London & Greater London (Head Office: Hatfield, Hertfordshire) Salary: £50,000 per annum Job Type: Full-Time, Permanent About the Role We are looking for an experienced Lead Engineer to join a growing commercial plumbing and drainage company specialising in the hospitality sector. This is a senior, hands-on position where you will act as the technical lead and work closely with the Managing Director, becoming their trusted "right-hand person" on all technical aspects of the business. This role is ideal for someone who takes ownership, thrives on solving complex problems, and has the confidence to manage projects from initial inspection through to completion. Key Responsibilities Lead and deliver commercial plumbing and drainage projects across Central London and Greater London from start to finish. Diagnose complex plumbing and drainage issues and develop practical, cost-effective solutions. Carry out site surveys and prepare accurate, detailed quotations. Produce comprehensive written reports following inspections and completed works. Manage projects through every stage, ensuring works are delivered safely, efficiently and to the highest standard. Work closely with the office team in Hatfield to coordinate engineers, schedules, materials and client communication. Build and maintain strong relationships with clients through professional communication and exceptional customer service. Ensure all work complies with current regulations, company procedures and health & safety requirements. Provide technical leadership and support to engineers where required. Essential Requirements Significant experience within commercial plumbing and drainage. Strong background working in the hospitality sector, including restaurants, hotels, bars and commercial kitchens. Proven experience in a Lead Engineer, Senior Engineer or Supervisory role. Stable employment history demonstrating long-term commitment within the industry. Excellent fault-finding and diagnostic skills. Ability to independently survey, scope, price and quote complex plumbing and drainage works. Experience managing projects from quotation through to completion. Strong report-writing skills with the ability to produce clear, professional quotations and technical reports. Excellent communication skills with clients, engineers and office staff. A proactive problem solver who uses initiative and thrives on finding solutions. High standards of workmanship and attention to detail. Full UK Driving Licence. What We're Looking For We're looking for someone who takes ownership, leads by example and enjoys overcoming technical challenges. You'll be expected to think independently, make informed decisions and consistently deliver exceptional service. If you're the type of engineer who believes there's always a solution, we'd love to hear from you. Salary & Benefits £50,000 per annum. Permanent, full-time position. Predominantly Central London and Greater London projects. Head office based in Hatfield, Hertfordshire. Company vehicle. Company phone and equipment. Pension. * Paid holiday

Our well-established client based in Hertford is recruiting a maintenance technician to join their team. This is a full-time, permanent position working 40 hours per week and will be required to work weekends on a rota basis. The core working hours for this role is 8:00 am - 4:30 pm (A Day off in Lieu of the following week would be given for weekend working). This role is paying a competitive salary of £27,916 per annum. Reporting to the Head of Maintenance and Compliance, you will carry out planned and preventative maintenance and minor repairs to ensure the building remains safe, compliant and fit for purpose Key Responsibilities: • Carry out minor repairs to building fabric, joinery, furniture, decoration, plumbing and basic electrics., • Repair doors, windows, locks, fixtures, fittings and furniture., • Inspect and report issues with fire doors, alarms, signage and firefighting equipment., • Carry out basic plumbing repairs, including taps, toilets and blocked sinks/drains., • Complete minor plastering and structural repairs., • Maintain accurate records of work and materials used., • Identify and report Health & Safety issues., • Ensure work complies with relevant regulations and procedures., • Undertake training to maintain relevant skills., • Drive company vehicles when required., • Support the wider Maintenance Department as needed. Knowledge, Skills and Experience: • Full clean driving licence (essential), • Good general level of education (GCSE or equivalent), • Demonstrable experience in a similar role, • Excellent organisational and time management skills, • A broad knowledge of building maintenance, plumbing/ drainage and basic electrical safety, • Experience of undertaking minor repairs to buildings, fittings and equipment, • Excellent customer service skills Personal Attributes: • Ability to work to deadlines and under pressure, • Ability to work unsupervised and use own initiative, • Willingness to work flexibly when required, and the ability to adapt to the needs of the role, • Conscientious, trustworthy and reliable Benefits: • Lunch is provided, • 25 days annual leave with enhanced entitlement for long service, pension and group life assurance., • Professional development, • The successful post-holder will be joining a vibrant intellectual community. Due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion. We wish you the best of luck in your job search

Customer Relations Manager (12-Months) Location: Hybrid | Salary: £160 a day paid PAYE Umbrella Are you an experienced Customer Relations Manager with a background in residential housebuilding? Do you thrive in a fast-paced environment where delivering an exceptional customer journey is at the heart of everything you do? We are recruiting on behalf of a leading PLC housebuilder for an experienced Customer Relations Manager to join their team on a 12-month fixed-term contract. This is an excellent opportunity to join one of the UK's most respected developers, playing a key role in ensuring customers receive outstanding service throughout their homeownership journey. The Role Reporting into the Head of Customer Care, you will lead the Customer Relations team, ensuring exceptional levels of customer satisfaction while driving operational performance and continuous improvement. You will be responsible for managing customer care processes from legal completion through to the end of the warranty period, leading a team of Customer Service Coordinators and working closely with Construction, Technical and Commercial departments to resolve issues efficiently. Key Responsibilities • Pre handover snagging and home demos, • Manage customer complaints and escalated issues, ensuring timely and satisfactory resolutions., • Monitor customer satisfaction, KPIs and NHBC/HBF customer survey performance., • Build strong relationships with internal departments including Construction, Technical, Sales and Commercial., • Ensure defects are managed efficiently and completed within agreed timescales., • Analyse customer feedback and identify opportunities to improve processes and service delivery., • Produce regular reports on team performance, customer satisfaction and outstanding issues., • Ensure compliance with company policies, procedures and customer care standards., • Support the wider business in achieving industry-leading customer satisfaction scores. About You • Previous experience as a Customer Relations Manager, Customer Care Manager or similar within a residential housebuilder is essential., • Strong understanding of the customer care process within new-build housing., • Experience managing and developing customer service teams., • Excellent communication and stakeholder management skills., • Ability to manage multiple priorities in a fast-paced environment., • Commercially aware with strong problem-solving and decision-making abilities., • Proficient in Microsoft Office and customer management systems., • Full UK driving licence. What's on Offer • 12-month fixed-term contract with a leading PLC housebuilder., • Hybrid working available., • Opportunity to join a well-established, highly respected business with an excellent reputation for quality and customer service., • Immediate start available

What you'll bring to the team** Deep UX design experience, with at least 5 years in senior or leadership roles within enterprise software environments A track record of defining and executing UX strategy for a broad product built by multiple teams* Experience partnering closely with Product and En

You lead the Customer Success function and are accountable for three connected pillars of scope: client onboarding from post-sale to go-live; management of the client-delivery vendors who perform subcontracted work on our behalf; and Client Portal customer onboarding and support. At GoGlobal, the He

Alfa is seeking a Head of User Experience to define and own the UX vision across its enterprise software suite. You will lead the ongoing evolution of Alfa's design system, build a UX community of practice, and partner with Product and Engineering to translate complex workflows into intuitive experi

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Over time, you will turn that work into the operating system for Customer Success at RevenueCat: account plans, customer tiers, health signals, review cadences, handoff rules, playbooks, hiring profiles, enablement loops, and scaled programs that help us serve more customers without becoming bloated

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State Street is seeking a Global Head of Client Engineering, Managing Director to establish and lead a new Client Engineering team within GLFX. This leadership role demands deep FX or fintech experience and a proven ability to deliver.

Fourth is seeking a Head of Customer Adoption, EMEA to own Independent and SMB segments of Fourth's customer base — about 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybr

The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from te

The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from te

Aveni is seeking a Head of Customer Success to lead and scale a team in a remote-first UK setup. You will own metrics like GRR, NRR, customer health, and satisfaction while shaping the Voice of the Customer to influence product direction and strategy. You will own the CS operating model, drive custo

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An experienced marketing leader with a strong understanding of digital assets and financial markets. With teams across multiple international markets, the business is entering an exciting phase of growth as institutional adoption of digital assets accelerates. Lead the evolution of the company's br

Fourth LTD in London is seeking a Head of Customer Adoption, EMEA, a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success acro

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An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successful charitable leisure trust operating a portfolio of community leisure centres across South Gloucestershire. Reporting as part of the senior leadership team, you'll take ownership of the entire custome

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You have a comprehensive knowledge of UK regulatory laws and FCA Regulations with previous experience in Online Broking and a willingness to lead and mentor a small dedicated team of compliance professionals, ideally with some previous staff management experience. This position offers an excellent o

A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. They're looking for someone with the credibility and gravitas to become the senior Customer Success voice in the room when it matters most, leading strategic customer conversations,

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