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Finance Systems Analyst - Remote/Office Hybrid Working - Permanent - Financial Service Group - Cheltenham Your new company Hays Accountancy & Finance are partnering with a rapidly growing Financial Services Group based in Cheltenham, Gloucestershire to recruit an experienced & dynamic Finance Systems Analyst. Reporting to the Head of Finance, the role is responsible for the administration, governance and ongoing development of the company’s finance system. Ensuring system integrity, accurate financial data, along with efficient workflows, while acting as a subject-matter expert and key point of contact for finance system users across the business. The position offers remote/office hybrid working once settled in of 2 days on-site, 3 days remote per week, along with a competitive benefit package and the opportunity to really take ownership of the financial systems for the group. Your new role Your key duties will involve administering, maintaining and setting up sales invoices, general ledger accounts, bank detail input, system triggers, statements of work, along with time-sheet coding. You will set up new finance employees as business users within the finance systems, process access change requests, manage timesheet approvers, and perform quarterly access reviews. You will be heavily involved in master data management, setting up new supplier/customer records, along with onboarding new legal entities. You will manage and maintain finance system workflows, supporting the closing of financial periods within the system, and inputting month-end exchange rates for approval. You will develop/improve system reports to support finance requirements, along with providing finance systems training to new users. Ultimately, you will act as the finance systems subject-matter expert, providing ongoing user support across the business, problem-solving along with dealing with any technical queries. What you'll need to succeed To be considered for this permanent Finance Systems Analyst role, you will need experience in a similar position, experience working with finance/ERP systems, including time sheet, invoicing or general ledger platforms. High attention to detail with strong analytical skills, organised with the ability to manage multiple priorities, along with being proactive and solutions-focused. You will have an understanding of financial processes or internal controls, experience in report development/system configuration, and knowledge of user access management. You will need strong communication skills to build relationships internally/externally at all levels, along with the ability to work effectively with Finance, IT and wider business stakeholders. Experience within the Financial Services sector and Sage Intacct would be advantageous but not essential. What you'll get in return This varied Finance Systems Analyst position offers a salary between £40,000 - £48,000 per annum, dependable on experience based in Cheltenham, Gloucestershire. Remote/office hybrid working is offered once settled in of 2 days on-site, 3 days remote per week, flexible working hours, discretionary annual bonus scheme, life assurance, income protection, enhanced pension contributions, an option to buy more holiday days, private health insurance & further group benefits. A great opportunity to really take the lead in the financial systems for a rapidly growing & successful financial services group. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. # 4788355

About the job Job summary Senior Interaction Designer The Intellectual Property Office (IPO) is seeking a senior interaction designer to contribute to its digital transformation. This role involves designing user-centred public services at scale within multidisciplinary teams , aligning with Government Design Principles . Key responsibilities include identifying and resolving complex public infrastructure issues, promoting best practices and standards in user centred design, and mentoring junior designers. The successful candidate will be proactive, take ownership of design activities (like facilitating critiques and documenting user journeys), and possess excellent leadership, collaboration, presentation, and communication skills to work effectively with various stakeholders. Find out more on our Design in Government blog . Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: • Design and Develop User-Centred Services: Work in agile, multidisciplinary teams to rapidly develop design concepts for complex transformation programs, collaborating with service managers and programme directors. This includes actively participating in user research, creating prototypes, and designing user interactions across various channels, devices, and technologies, all while being able to justify design decisions with evidence and data., • Promote and Implement Design Excellence : Champion a consistent, high-quality user experience by promoting reusable design elements and best practices across the IPO and wider government communities. This involves contributing to user-centred design standards and guidance, utilising the GOV.UK Design System, and ensuring designs meet accessibility, legal, and security requirements, as well as the GOV.UK Service Standard., • Lead and Mentor Design Professionals: Provide management support, coaching, mentoring, and training to other designers (including HEO Interaction Designers), focusing on their development, the quality of their work, and ensuring adherence to best practices. Person specification Essential criteria • Experience working effectively in an agile, multi-disciplinary team environment, delivering iterative design components as part of a project team., • Experience in designing accessible solutions across various channels to meet customer needs. Proven ability to produce essential user-centred design deliverables, such as user flows, process flows, service blueprints, and site maps., • Proficient in using prototyping tools like GOV.UK Prototype Kit, Figma, or Adobe XD to create and validate high-fidelity prototypes., • Experience in conducting usability testing, either independently or collaboratively with user researchers., • Demonstrated experience working with the GOV.UK Design System, Service Manual, and design principles, including the ability to recommend new patterns or update existing ones within the system., • Experience in leading community of practice activities., • Proven ability to mentor and coach designers across the UCD profession. How to Apply Click the 'Apply now' button and complete the application form by providing the following: Your CV • Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc., • Make sure it clearly shows how you meet the essential criteria listed in the Person Specification. 750-word Personal Statement • Use this to explain why you're suitable for the role ., • Structure your statement around the essential criteria in the Person Specification., • Make sure to provide clear examples to show how you meet each requirement. For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below. Please visit our Civil Service Careers page - IPO - Recruitment Support , Civil Service Careers (civil-service-careers.gov.uk) If you require job-specific information, please contact Dominic Read E-mail: Telephone: Behaviours We'll assess you against these behaviours during the selection process: • Leadership, • Working Together, • Developing Self and Others, • Delivering at Pace Benefits Alongside your salary of 47,766, Intellectual Property Office contributes 13,837 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • Unlimited Pluralsight video learning access, • Access to Microsoft's ESI training suite, • Hybrid working with no core hours, • Substantial support for career progression, • 25 days annual leave moving to 30 days in annual increments, • You will also get 8 days public leave and 1 day privilege leave For more information about what's on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert. Please note that benefits may be subject to change. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience. Additional details on security and vetting Successful candidates must pass a disclosure and barring security check and if successful you must also hold, or be willing to obtain, a higher Security Clearance . For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, depending on the level of clearance, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. For this role the successful individual will need to have consistently lived in the UK for a minimum 5 years in order to meet the relevant security clearance. Further information on the vetting process can be found at National security vetting: clearance levels - GOV.UK If you have questions regarding this or are unsure if you meet the eligibility criteria, please contact Stage 1 - Sift An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience Your CV will be used to assess your suitability for the role and Your 750 word Personal statement will demonstrate your Experience against the listed person specification/essential criteria. Stage 2 - Interviews If invited to interview Behaviours and Experience based questioning will be used. Please note candidates that proceed to the interview stage will be required to deliver a presentation against the Ability And Behaviour Success Profile. Further details will be provided in the invite to interview information. Interviews for this role will be carried out in person at our Newport Office. This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. If a suitable position opens up during this time, we will reach out to individuals in merit order. Applicants to note: CVs sent direct to the IPO will not be accepted. There may be important information contained within the job role profile candidates may also wish to refer to. We recommend candidates download and save a copy of the role profile for reference. This post is being advertised to Internal , across Government and External candidates at the same time. Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment. We do not routinely reimburse travel expenses for candidates, however if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information. In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text. If you require a reasonable adjustment at any stage of the recruitment process, then please let the recruitment team know via; Please be aware that only one application per candidate is permitted for each recruitment campaign. Multiple applications, including those made using different accounts, may result in your application being withdrawn or rejected at any stage of the process. For more information on the IPO's terms and conditions, please review the attached IPO Modernised Terms and Conditions document attached at the bottom of this advert. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Leading established multi-brand Tour Operator, based in Gloucestershire are looking for a highly driven, commercially focussed Revenue Optimisation Manager to drive revenue and passenger growth leading to sustainable profitability. You will be a commercially driven and strategic manager to head up the Revenue & Yield Team, leading the performance of our UK and European touring portfolio and driving revenue growth across digital marketing channels. Reporting to the Commercial Director, you'll play a key role in delivering commercial targets by tracking performance, identifying opportunities, mitigating risk, and optimising portfolio performance from launch through to departure. Working cross-functionally with Product, Marketing, Operations, and Insight, you'll help shape and deliver commercial strategy across the business. This is a hybrid role, and would suit someone prepared to relocate to enable 3 days in the office per week, or it is commutable from locations including Bristol, Birmingham, Swindon and Oxford. JOB DESCRIPTION: Commercial Planning & Portfolio Strategy Support delivery of annual and seasonal capacity, pricing, and product plans to achieve revenue and profit targets. Lead route planning using customer insights and performance data to optimise coverage and identify growth opportunities. Provide data-driven capacity recommendations and support product development and budgeting.Pricing & Yield Management Develop and manage pricing strategies using market trends, competitor analysis, and sales performance. Optimise yield through pricing, promotions, and capacity adjustments. Work with Marketing, Product, and Operations teams to maximise sales performance and manage underperforming products.Performance & Forecasting Monitor revenue, passenger, yield, and profit performance against budget and forecast. Provide commercial insights, recommendations, and recovery plans where needed. Develop accurate forecasting models and collaborate with Finance and Insight teams to support business planning.EXPERIENCE REQUIRED: The ideal candidate will bring strong experience in pricing, yield management, forecasting, and leadership, combined with excellent analytical skills, commercial acumen, and a strong understanding of consumer behaviour and market trends. We're looking for an inspiring leader who can think strategically, solve problems creatively, and deliver results. You will not be afraid to challenge the status quo - an attitude of continuous testing, learning and improving to deliver strong and improved revenue/ passenger growth is vital for this role. Advanced Excel skills are essential. INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually

Customer Sales Administrator / Customer Service Advisor | Cheltenham |£28,500 - £30,000 (office based) You would need to be able to drive and would be required to work weekends. There are a full time and a part time position available. The Full time – Monday to Friday 8.30am – 5pm and 1 in 4 Saturdays. When working a Saturday, you have the Monday off. Part time – Thursday – Monday 8.30am – 5pm, so covering every weekend. Currently the position is split between Thursday, Friday, Monday in Ross – Saturday in Cheltenham and a Sunday from home. The Company My client has a cluster of companies to support The role My client is looking to add to their already established & knowledgeable team to ensure that they can continue to meet and deliver excellent customer service. Are you a sales professional with a knack for providing excellent customer service? Do you thrive in a fast-paced environment and have a keen eye for detail? Key responsibilities • Handling enquiries in person, over the phone, and via email with confidence and professionalism., • Managing the full sales journey — from enquiry and reservation through to move-in., • Converting leads into bookings and promoting storage units, contents protection, packaging, and other add-on services., • Using their CRM system to manage leads, process bookings, record customer interactions, and maintain accurate data., • Supporting their head office team by responding to inbound sales and customer service enquiries for 18 unmanned sites across the UK., • Taking ownership of the store’s appearance and operations — ensuring it remains secure, clean, and well-presented at all times., • Monitoring unit availability, completing site checks, and reporting maintenance needs., • Ensuring compliance with health & safety and site security procedures. Your profile • 2–3 years’ experience in a customer-facing role such as sales, retail, hospitality, or property., • A confident communicator with excellent phone etiquette and the ability to sell in person and over the phone., • Strong IT skills, including experience using CRM platforms to manage bookings, tasks, and customer records, • Highly organised with strong attention to detail and accuracy in admin tasks., • A proactive, hands-on individual who enjoys working independently and taking responsibility for results., • A friendly, commercially minded attitude and a genuine desire to help customers., • A positive, can-do mindset and an enthusiasm for learning and development., • Full UK driving license required. For further information, please contact Rhian Mountjoy By responding, we will register you as a candidate with Seymour John Limited. To understand how we will use your personal data, please read the Privacy Policy on our website

Head of Technical Full-time | Permanent Up to £70,000 Based in Frampton on Severn The Role Reporting to the Site General Manager, the Head of Technical is the guardian of technical excellence, ensuring products meet the highest standards of safety, legality, quality, and integrity. Working closely with Production, Operations and Milling teams, you will embed robust technical governance into daily operations - balancing compliance, commercial priorities and artisan craft. Through leadership, continuous improvement and a strong floor presence, you will ensure technical standards are a cultural norm, not a tick-box exercise. Key Responsibilities Food Safety & Quality Leadership Own and continuously develop the Food Safety & Product Integrity framework across all sites. Lead and maintain HACCP, including TACCP and VACCP, ensuring risk assessments are robust, current and operationally embedded. Provide expert oversight of allergen management, gluten control, traceability, raw material risk profiling, testing regimes and product verification. Act as the senior authority on food safety and legality, with the autonomy to stop production or dispatch where necessary.Certification & Audit Management Lead technical strategy for BRCGS Food Safety, FEMAS, Organic, Biodynamic and Gluten-Free certification schemes. Act as senior technical representative during third-party audits, customer visits and regulatory inspections. Ensure audit findings drive meaningful improvements rather than reactive compliance. Oversee the Gluten-Free Management Programme, ensuring segregation, validation and verification remain rigorous.Technical Governance Oversee supplier approval, raw material risk assessments and finished product specifications. Approve and technically sign off critical documentation and specifications. Lead investigations into significant food safety or quality incidents, ensuring root cause analysis and preventative actions are robust. Lead the annual Management Review for the Food Safety & Quality Management System.People Leadership Line manage and develop Technical and Hygiene team members. Oversee hygiene contractors and ensure the effectiveness of hygiene systems. Define and maintain technical and food safety standards for induction and ongoing training. Foster a culture where technical discipline and artisan craft complement one another.Who We're Looking For A technically strong, commercially aware food manufacturing professional who combines deep food safety expertise with practical, hands-on leadership. You'll be credible on the production floor, comfortable leading audits, and confident making decisions that protect product integrity. You recognise that technical excellence underpins both compliance and premium product performance. Qualifications & Experience Essential Degree (or equivalent experience) in Food Science, Food Technology, Microbiology or related field. Significant technical leadership experience within food manufacturing. Strong working knowledge of BRCGS Food Safety and food safety management systems. Practical HACCP experience, ideally as a leader or chairperson. Experience leading external audits and delivering strong audit outcomes. Hands-on experience in a production environment

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. Lead, shape, and elevate the customer experien

Has a strong record of shaping and embedding member experience strategies that operate across an organisation, not just within a single team. Has demonstrable experience leading member-focused functions, with accountability for experience and outcomes. The organisation serves a large, diverse profes

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal c

A global sports innovation company in Greater London is seeking a Head of Experience Design to lead a cross-functional team focused on shaping the future of AI-driven digital experiences. Applicants should have a significant track record in defining customer experiences and problem spaces, alongside

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Strong experience in customer analytics, advanced SQL skills, and familiarity with tools like Power BI are essential. This position offers high visibility and the chance to create a lasting impact on the organization's data strategy. Harnham is seeking a high-impact Customer Insight leader to shape

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

Candidates should have extensive experience in facilities management, strong financial acumen, and a proven track record in leading diverse teams. The position emphasizes enhancing workplace experiences and creating strategic partnerships with clients. This role involves managing integrated faciliti

Neve Jewels Group is seeking an IT leader to drive transformational change across its tech initiatives.You will manage diverse technology teams, ensuring alignment with business strategies and fostering high performance.Responsibilities include overseeing change delivery, developing governance frame

SOLICE is searching for a Membership & Client Experience Director to enhance the member journey and ensure service excellence across all touchpoints. You will lead relationship-building efforts and manage strategic partnerships while driving the growth of our membership community. Join us at this ex

We are looking for a Head of Experience Design to join On's newly formed AI Lab. Experience working on 0-1 products, new service models, or experiences with emerging technologies. We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company��

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Operating at the intersection of Customer Success, Product, Engineering, Revenue, and Operations, this role ensures a seamless, data‑driven, future‑ready post‑sale support experience that drives customer satisfaction, retention, and product adoption. We are seeking a Global Head of Customer Su

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This role is crucial in enhancing guest experiences in our unique collection of guesthouses. Chateau Denmark in Greater London is looking for a Head Housekeeper to manage its housekeeping team and maintain exceptional standards across guest accommodations. The ideal candidate should have leadership

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Good working kno

As our Head of Global Customer Service, you’ll be part of the Customer Service team working closely with brilliant people across the business. Global Strategy & Standards: Define the global customer service vision, frameworks, and operating standards to deliver a consistent, premium, and brand‑a

This role is crucial for driving occupancy and exceptional customer experiences across Residential Aged Care, Home Care, and Retirement Living. The position offers a hybrid working model and an array of comprehensive benefits including leave options and salary packaging. Whiddon is seeking an experi

Place2Be is looking for a Facilities Manager in Greater London to oversee the Head Office and training centres. This hands-on role involves managing reception services, office administration, and Health & Safety compliance while ensuring a welcoming environment for all staff and visitors. The ideal

This role involves supervising front-of-house operations, mentoring the team, and ensuring exceptional customer service. Boparan Restaurant Group is looking for a Front of House Supervisor at Slim Chickens in York. Candidates should have supervisory experience in a fast-paced restaurant environment,

MTVH is looking for a Director of Leaseholder Services to provide strategic leadership for its leasehold and shared ownership services across a portfolio of 20,000 homes. The role demands substantial experience in leasehold management, a strong understanding of governance, and the ability to drive s

The Green Recruitment Company is seeking a hands-on electrician in Greater London to ensure high standards in customer experience and quality control across multiple sites. The successful candidate will be responsible for defining standards in customer care and health & safety, as well as overseeing

A global risk management consultancy seeks a Global Head of Workplace Services accountable for delivering effective office support across its global network. Strong leadership experience in workplace services, operations, or facilities is essential.

This role offers competitive benefits including up to 28 days of holiday and various health perks, creating a fulfilling work environment where personal expression is encouraged. A leading hospitality group in Greater London is seeking a Head Housekeeper to manage the housekeeping department. The id

In the newly created Head of Leadership, Learning and Experience role, you will develop and mobilise a plan to enhance the capability and culture of PortmanDentex, driving engagement, performance and contribution of our workforce. Experience in leading colleague experience initiatives to impact enga

Octopus Electric Vehicles is seeking an experienced leader to manage its Client Onboarding team in London on a full-time, hybrid basis. This role offers an exciting chance to contribute towards a sustainable future.

Borough Kitchen is seeking a Customer Service Manager to enhance their online customer experience in the UK. Ideal candidates will demonstrate strong retail or eCommerce experience, excellent communication skills, and a genuine passion for customer service and quality products.

A leading restaurant in Greater London is seeking an experienced Head Server to lead the front-of-house team in delivering exceptional guest experiences.

RELX is seeking a Head of Platform to lead the delivery and evolution of its internal developer platform, which is crucial for engineering transformation. The ideal candidate will have over 15 years of experience in platform or infrastructure engineering and a proven track record in driving cultural

Professional demeanor: You present yourself professionally and courteously, ensuring your communication and approach align perfectly with our elegant centres and premium client experience. As part of our Operations team, you will provide an exceptional, seamless experience for our clients and their

A global data management firm in Greater London seeks a Global Head of Pipeline Operations and Client Experience. This role focuses on ensuring operational excellence and a seamless experience for clients across various products. The firm offers a collaborative environment, emphasizing diversity and

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

Use of AI and technology: We recognise the growing role of AI and emerging technologies in the workplace. You present yourself professionally and courteously, ensuring your communication and approach align perfectly with our elegant centres and premium client experience. We are driven by a desire to

Customer & Market Insights – Champion the voice of the customer across the business; turn customer insight and market trends into actions that support growth; build understanding of our customers and what matters to them. Customer Services – Lead a customer service experience that feels personal

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You deeply understand the high‑stakes expectations of B2B and enterprise customers, including those in regulated sectors. Experience leading or building a cust

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of each. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP str

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

Successful candidates will have 5 years of relevant experience, a track record of process building, and a startup mentality. Fleek is seeking a People Ops & Workspace Manager based in London to take ownership of company operations, ensuring efficient payroll, benefits management, and an inspiring of

You will ensure customer needs are exceeded, providing fast service and managing customer accounts. Besides a vibrant workplace, Booker offers various benefits including discounts and a retirement savings plan. Booker Group plc seeks a Branch Assistant in Peterborough to support the Customer Service

You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed. You'll lead a global team of ten, with seven direct reports and one team lead you’ll coach to independently run their sub‑team of three. You have ma

Bucks Head is seeking an experienced Front of House Team Leader to inspire and guide the team to deliver exceptional guest experiences. Located in the heart of Camden, this position offers a lively work environment with weekly incentives, discounts on food and drink, and many more perks.

The Head of Client Management-EmployeeExperience is the functional leader responsible for defining, embedding, and continuously improving the client management and client success discipline across Aon’s Employee Experience business. Head of Client Management-Employee Experience. Significant experi