Head of customer experience jobs in LeedsCrear alertas

(Remote) Platform Engineering Manager - ScaleUp - up to £120k (base) "The best leaders don't create followers, they create more leaders." This role is the embodiment of that principle. It’s not about maintaining the status quo; it’s about building the platform—and the people—that will power the next chapter of growth for a established business thinking like a startup. Few&Far are partnering with a Sunday Times 'Best Place to Work' that is entering a pivotal scale-up phase. They have the solid foundation and customer base of a corporate, but operate with the agility, ambition, and startup mindset of a much younger company. They need a leader to architect their technical future. Here’s what’s cool about them: • The Culture: A recognised 'Best Place to Work' with a remote-first, UK-based team. They are problem-solvers, not ticket-takers., • The Scale & Impact: You won't just be keeping the lights on. You'll be developing the data platform strategy from the ground up and taking ownership of critical infrastructure that serves thousands of practices., • The Tech: They're leveraging the latest tech, including AI and LLMs, to solve real-world problems and change the face of an entire industry. Here’s what you’ll be doing: • Manage and mentor approximately 10 engineers across two key teams, • Take ownership of the platform engineering roadmap, with a sharp focus on infrastructure management, cost optimisation, and reliability., • Partner closely with the Head of Data to define and build the long-term data platform strategy., • Thrive in a fast-paced environment, expertly juggling a high volume of parallel requests and initiatives to keep pace with business ambition. Here’s what they are looking for: • A proven Engineering Manager experience in a growth-stage or mature SaaS company., • A solid background in DevOps, SRE, or Platform Engineering is ideal. A Product Engineering Manager with a strong infrastructure affinity will also be considered., • Hands-on experience with cloud platforms (AWS is a plus)., • A leader who has thrived in a transition-phase company—you know how to build and scale systems and teams, not just maintain them. So if this sounds like you then please hit that apply button to find out more or email me directly at

We are looking for an energetic and enthusiastic new Jaywinger to join our Client Services Team, supporting the day-to-day delivery of integrated campaigns across the agency. Our Account Managers are at the heart of our client partnerships. In this role, you’ll help shape and deliver integrated strategies across creative, digital, and media channels, collaborating closely with our in-house experts across strategy, content, PPC, SEO, Paid Social, and beyond. We’re looking for a driven, deliverables focused individual who can confidently manage relationships, lead on briefs and manage teams effectively, and bring opportunities and campaigns to life with the support of our talented specialists. You’ll need to be organised, proactive, and commercially astute with a natural ability to build trust and foster strong relationships both internally and externally. You’ll help clients succeed through delivering projects on time and on budget and contribute to wider account planning and strategic initiatives. Working within Client Services, you’ll support on growth opportunities for your clients and ensure excellence across both day-to-day delivery and broader campaign impact. Sound like your kind of challenge? Then you might be the person we’re looking for. You’ll be part of one of our client teams, and will report directly to a Business Director / Account Director. You'll also have access to brilliant people across our business—including media performance specialists, data scientists, strategists, creatives, and developers—who’ll support you every step of the way. Key Accountabilities Essential skills will include (but not be limited to!): • 3-4 years’ experience working directly on creative, digital, and UX projects. You’ll have a solid understanding of how ideas come to life across channels and experience supporting integrated projects. This will enable you to contribute to high-level conversations with designers, UX specialists, and strategists, as well as confidently brief, manage, and help deliver creative and digital activity., • Experience in Organic and Paid Media would be preferential. You will have an understanding of managing integrated media and digital accounts., • This is a proactive role, you won’t be sitting back waiting for briefs. You’ll actively seek out opportunities, tackle challenges head-on, and bring ideas together across teams to drive stronger outcomes for clients., • Willingness to get stuck in - supporting all levels within the team, managing day-to-day client relationships, and handling digital projects and retained accounts., • A natural organiser – you’ll be expected to juggle multiple projects, client demands and deadlines on a daily basis – working with the Account Executives and coordinating the support of a talented team internally, to make sure client’s needs are met and expectations exceeded., • Previous experience working within an integrated agency (or client-side) - You’ll be used to liaising with strategy, developers and creatives to get the work done effectively on behalf of your clients. You’ll be pulling together insights, channel strategies, and creative ideas to shape solutions, then sharing campaign ideas and results with both the client and the agency teams., • You’ll understand the customer journey and the impacts that can be made by actions at the right time and through the right channel and you have the capability to efficiently create and articulate a comprehensive integrated client strategy across the entire sales funnel., • A head for data and an analytical mindset– whether it’s evaluating a spike in a client’s results or understanding the reasons behind a lack of interactions, your naturally inquisitive nature will be spotting potential opportunities to put our data science experts to work., • Strong evidence of building relationships with clients, suppliers, and colleagues. Our Account Managers are critical to the success of our client/agency relationship and look to strike an amazing balance between client and agency to ensure we provide best in class client service., • Numerate and financially aware, you’ll have an attention for detail and be the person responsible for ensuring your account’s commercials are all in place, dotting the I’s and crossing the T’s., • Great people skills – your personality will flex from brainstorming ideas with the internal team, taking briefs from clients and trouble-shooting the natural glitches and conflicts that occur. Teamwork will be key to deliver the best results for our clients., • Confident in presenting – be it showcasing a case study to the team or delivering a presentation directly to your client on trends, competitors, or results, you’ll have some PowerPoint wizardry and presentation experience under your belt., • Ability to handle client feedback, both praise and critique, then effectively manage actions and provide feedback to the internal team whilst managing the client’s expectations on deliverables throughout a project’s process., • An interest in the bigger picture. Working alongside a number of internal stakeholders to understand the client’s business and strategically help them shape their full funnel approach. Why work at Jaywing? Jaywing has a friendly and ambitious culture. We believe in thinking big, exploring new technology, using data science to inspire creativity, caring about everything that has our name behind it, and working as one team. We believe that creativity cannot exist without method and vice versa. With clients spanning Pepsi Max, Hallmark, Jamie Oliver, Curry’s Group, Walkers, Savills and Goodyear we have a real mix and are super proud of the portfolio of 50+ brilliant brands we’ve amassed over the years. Where? The role is based in our Leeds office, with flexibility around when you come in — we typically aim for three days a week together. How to apply? Send a covering letter, CV and anything else you think showcases your talent to • Jaywing is an equal opportunities employer.

Role Purpose We are looking for an energetic and enthusiastic new Jaywinger to join our Client Services Team, supporting the day-to-day delivery of paid media and organic campaigns for some of the biggest clients in the agency. Our Senior Account Managers are the heartbeat of our client partnerships. In this role, you’ll play a key part in shaping and delivering cross-channel media strategies, working with leading brand names and collaborating closely with our in-house experts across PPC, SEO, content, and Paid Social. We’re looking for a strategic thinker who can confidently manage client relationships, lead on briefs, and bring campaigns to life with the support of our talented media and creative teams. You’ll need to be organised, proactive, and commercially astute with a natural ability to build trust and foster strong relationships both internally and externally. While you’ll get the chance to contribute to wider campaign activity, your focus will be on helping clients thrive through high-performance paid and organic media. You’ll work alongside your Account Director to uncover opportunities for growth and ensure day-to-day excellence in campaign delivery. Sound like your kind of challenge? Then you might be the person we’re looking for. You’ll be part of one of our client teams, managed by a Client Services Director, and will report directly to an Account Director. You'll also have access to brilliant people across our business including media performance specialists, data scientists, strategists, creatives, and developers who’ll support you every step of the way. Key Accountabilities Essential skills will include (but not be limited to!): • 3 – 4 years’ experience minimum in Organic and Paid Media. You will have a strong understanding and proven experience managing integrated media and digital accounts, enabling you to have high level strategic conversations with clients and channel specialists alongside understanding of all aspects of media activity briefing and delivery., • Willingness to get stuck in - supporting all levels within the team, managing day-to-day client relationships, and handling digital projects and retained accounts., • A natural organiser – you’ll be expected to juggle multiple projects, client demands and deadlines on a daily basis – working with the Account Executives and coordinating the support of a talented team internally, to make sure client’s needs are met and expectations exceeded., • Previous experience working within an integrated agency (or client-side) - You’ll be used to liaising with media experts, analytics, developers and creatives to get the work done effectively on behalf of your clients. You’ll be pulling together insights, channel strategies, and creative ideas to shape media solutions, then sharing campaign ideas and results with both the client and the agency teams., • You’ll understand the customer journey and the impacts that can be made by actions at the right time and through the right channel and you have the capability to efficiently create and articulate a comprehensive integrated client strategy across the entire sales funnel., • A head for data and an analytical mindset– whether it’s evaluating a spike in a client’s results or understanding the reasons behind a lack of interactions, your naturally inquisitive nature will be spotting potential opportunities to put our data science experts to work., • Strong evidence of building relationships with clients, suppliers, and colleagues. Our Senior Account Managers are critical to the success of our client/agency relationship and look to strike an amazing balance between client and agency to ensure we provide best in class client service., • Numerate and financially aware, you’ll have an attention for detail and be the person responsible for ensuring your account’s commercials are all in place, dotting the I’s and crossing the T’s., • Great people skills – your personality will flex from brainstorming ideas with the internal team, taking briefs from clients and trouble-shooting the natural glitches and conflicts that occur. Teamwork will be key to deliver the best results for our clients., • Confident in presenting – be it showcasing a case study to the team or delivering a presentation directly to your client on trends, competitors, or results, you’ll have some PowerPoint wizardry and presentation experience under your belt., • Ability to handle client feedback, both praise and critique, then effectively manage actions and provide feedback to the internal team whilst managing the client’s expectations on deliverables throughout a project’s process., • An interest in the bigger picture. Working alongside a number of internal stakeholders to understand the client’s business and strategically help them shape their full funnel approach. Why work at Jaywing? Jaywing has a friendly and ambitious culture. We believe in thinking big, exploring new technology, using data science to inspire creativity, caring about everything that has our name behind it, and working as one team. We believe that creativity cannot exist without method and vice versa. With clients spanning Pepsi Max, Hallmark, Jamie Oliver, Curry’s Group, Walkers, Savills and Goodyear we have a real mix and are super proud of the portfolio of 50+ brilliant brands we’ve amassed over the years. Where? This roles is based in our HQ in the centre of Leeds, and a stunning office 10 mins walk from the Leeds train station. How to apply? Send a covering letter, CV and anything else you think showcases your talent to Jaywing is an equal opportunities employer.

An established pharmaceutical business is seeking a Head of Pharmacy to lead its commercial engagement across the UK pharmacy sector. This senior role carries responsibility for shaping pharmacy strategy, managing key accounts, and driving sustainable growth across generic, branded generic and OTC portfolios. The position sits at the intersection of commercial leadership, pharmacy relationships, and market access, requiring a deep understanding of the UK pharmacy landscape, NHS structures, pricing dynamics, and supply considerations. The successful candidate will have great leadership and mentoring experience. Knowledge and experience within CMO would be desirable but not essential. There is scope to develop and grow within the business to manage and lead other business units. Key Responsibilities Pharmacy Commercial Strategy • Develop and execute a UK pharmacy strategy across multiple, independent, symbol group and buying group customers., • Set clear commercial priorities, revenue targets and KPIs for pharmacy channels., • Ensure pricing, positioning and promotional activity reflect market conditions and customer needs. Key Account Management • Lead senior relationships with pharmacy multiples, buying groups and key independent customers., • Negotiate listings, rebates, supply agreements, and promotional activity., • Maintain long-term, trust-based partnerships focused on reliability, value and compliance. OTC & Consumer Health (Pharmacy-Focused) • Support growth of OTC and consumer health products within pharmacy and retail environments., • Collaborate on category management, merchandising initiatives and seasonal campaigns. Wholesalers & Distribution • Manage commercial relationships with national and shortline wholesalers., • Negotiate pricing, service levels and stock availability to support pharmacy customers. Commercial Execution & Supply Alignment • Work closely with Supply Chain and Operations to ensure continuity of supply in a highly competitive and price-sensitive market., • Respond to UK-specific market challenges including shortages, concessions and tariff changes. Compliance & Governance • Ensure all commercial activity aligns with MHRA, ABPI, PAGB, NHS procurement guidance, competition law and the UK Bribery Act., • Promote a culture of ethical, compliant engagement across the pharmacy-facing commercial team. Financial & Performance Management • Lead pharmacy pricing strategy and manage profitability at national and account level., • Oversee commercial budgets, promotional spend and margin performance., • Provide clear reporting and insight to senior leadership. Leadership & Collaboration • Lead, coach and develop a high-performing commercial team., • Collaborate closely with Regulatory, Medical, Quality, Finance and Supply Chain functions to deliver aligned outcomes. Experience & Background Essential • Extensive experience within UK pharmaceuticals, with a strong focus on pharmacy channels., • Proven track record managing commercial relationships with pharmacy multiples, buying groups and wholesalers., • Deep understanding of UK pharmacy economics, drug tariff dynamics and supply considerations., • Strong commercial judgement, negotiation capability, and financial acumen., • NHS tendering experience., • Experience operating in highly regulated environments., • Strong leadership and mentoring experience within a matrix or cross-functional organisation. Education • Degree in Pharmacy, Life Sciences, Business or a related discipline.

General Overview This is a role for someone who is passionate about solving domestic property subsidence issues to the highest technical standard. The role covers all aspects of Engineering for our residential subsidence repair business. It is a hands-on role in all aspects, including site visits and being personally responsible for deliverables including supporting our Global businesses. Key tasks include: Accurately diagnosing subsidence properties both structurally and geotechnically and creating technically correct treatment plans, Feasibility of schemes, design, design checking, quality assurance of all residential designs, quote quality checking and advising the operations department on engineering matters. About the Company At Geobear, we’re building something incredible. Established over forty years ago, Geobear is a fast-growing ground engineering contractor specialising in sustainable solutions, working in various market sectors. We are looking for excellent new people to join our business and be an integral part of our growth plans. We prioritise our values and provide a place where you can be yourself and thrive. Geobear offers opportunities for development, growth, and a remarkable career. We work directly or indirectly for all the major infrastructure owners and built very strong relationships in this market. We have achieved significant growth over the past few years and have very ambitious and exciting growth plans for the next 15 years. What Sets Geobear Apart Geobear leads the industry with sustainable and efficient ground stabilisation solutions. Our advanced resin injection technology is a non-disruptive, faster, and more sustainable alternative to traditional methods. Sustainability: Our eco-friendly solutions reduce the carbon footprint, addressing ground stabilisation issues worsened by climate change. Efficiency: We deliver projects swiftly with minimal disruption, ideal for businesses needing quick turnaround times. Innovation: Continuous innovation ensures state-of-the-art, effective, and sustainable solutions. The company vision is on continuous improvement Culture: We foster a growth mindset culture where every team member has an opportunity to harness their skills and experience and to develop their professional skills to advance in the company if they perform well over time. Join Geobear and be part of a team that’s making a significant positive impact on the environment and the future of ground engineering. Our Vision and Values Purpose: We enhance people’s quality of lives by reducing stress and expedite decarbonisation of the planet. Vision: To be the world leading provider of sustainable geotechnical asset management solutions. Our Culture If you are hungry for growth, enjoy targets and are open-minded about new ways of thinking and doing things, you will find it great working for Geobear. Our job is to solve problems for our clients, so the more proactive a problem solver you are, the better you will fit into our team of dedicated colleagues. We strive to keep our clients' world running with our proven technology which saves time, money and the impact on the world. Qualifications • Educated to degree standard in Civil & Structural Engineering, M Eng / MSc (Eng) preferable, • A track record of designing geotechnical solutions, preferably in domestic subsidence space, • IT skills across multiple platforms - Google Suite/MS Office/Salesforce/Plaxis, • Experience in retaining wall analysis and design., • Member of ICE / IStructE Experience • c10 years experience in engineering, • Variety of project sizes and complexities (all causations of subsidence), • Ideally coming from a contracting and / or consulting business and / or loss adjusting and / or building control with experience in building / foundation engineering and repair. This role requires someone who is used to dealing with multiple tasks at a time with strong ICT skills, preferably Salesforce. Experience of dealing directly with both customers and internal stakeholders. They will have a good knowledge of building techniques and design. Personal attributes • Passion for subsidence in domestic properties and technical excellence., • Strong team player and excellent communicator., • Operates with high integrity, is resilient and takes ownership of their objectives. This person should be knowledgeable, highly organized, dynamic and flexible in their approach and should be of a strong character and have the ability to challenge performance and be challenged., • Hands-on individual who is used to working in a fast paced changing environment. Someone who can work under pressure, solve problems and is a good team player., • Ability to work with speed to issue design and QA approvals, • Ability and willingness to carry out virtual inspections of residential dwellings to diagnose the problem Responsibilities • Visiting properties online (80%), • Visiting properties in person (20%), • Diagnosing properties, • Creating designs, • Technical support of Area Managers, • Training of Area Managers, • Proactive customer work to educate the market, • Developing feasibility schemes, • Designing a suitable repair for buildings that have suffered from subsidence, • Checking of internal design in accordance with in house design guidelines, • Checking the quality of quotations in lines with in house quoting guidelines, • Signing off Certificates of Structural Adequacy., • Overseas support during holiday periods, • Working with operations to learn how designs perform on site, • Supervising retreatment works on site, • Customer facing meetings (CPDs, account reviews), • Supporting Head of Social Housing and Head of New insurance business in business development

Job Description – Health and Safety Officer Who are we? Stern Energy operates ground-mounted photovoltaic systems with a current capacity of 400 MW in the UK. We are among the largest operators in Europe with activities in 5 countries and over 1.6 GW under management. We are specialised in proposing and executing revamping and repowering projects to enhance the performance of the assets we operate. How do we work? EXPERTISE, RESPONSE, TRANSPARENCY AND PASSION: our values guide our work. Our professional commitment is to translate the expertise gained into maximum plant efficiency and maintenance of long-term performance. We provide an integrated, timely and effective service based on a "Total Quality" approach of experience, know-how and nationwide services. We continually invest in equipment and technology to refine our procedures and operating methods; we provide our services through internal staff to ensure autonomy and maximum responsiveness. Transparency is key to our work so that our customers can rely on constant control of the plants and the quality of services provided. Customer relations is our passion for building a lasting relationship of trust. We have a dedicated internal team of specifically qualified, multi-disciplined engineers boasting significant expertise, all of whom are solution providers. Main responsibilities • Reviewing and managing risk assessments, method statements and permits to work., • Evaluate and update existing health and safety procedures to align with new legislation or policy changes., • Provide guidance, support, technical information and assistance to subcontractors who work on our sites., • Collaborate with departments and the Head of Health and Safety to develop and implement effective, best-practice safety systems., • Supporting accident/incident investigations and Root Cause Analysis (RCA) of near misses and incidents to ensure safe working procedures are being followed in respect to company policy and UK legislation and regulations., • Perform regular site inspections/audits and prepare detailed reports for the Head of Health and Safety. Skills and Qualifications • Strong experience working in a Health and Safetyenvironment., • Highly organised with the ability to prioritise multiple demands., • Experience or an understanding of the electrical or solar PV sector would be of benefit, but is not essential., • Knowledge of UK health and safety standards and legislation., • Strong interpersonal and communication skills., • Relevant certifications (e.g., NEBOSH, IOSH) are a strong advantage., • Experience with ISO 45001 would be of benefit., • Ability to work independently and collaboratively in a hybrid work environment., • Proficiency in English. A great benefits package to include: • Employee Assistance Programme: 3rd party support for help when you need it, • Pension scheme, • Bonus programme, • Company sick pay, • Inflation support scheme, • Team building day., • Great company culture and regular events, • Wellness Wednesday for 30 minutes every week for mindfulness on top of lunch break, • Extensive learning and development programme, • Regular wellbeing check-ins, • Company mobile phone, • Laptop, • 25 days of annual leave plus Bank holidays At Stern Energy, we are deeply committed to promoting equality and inclusion, and we celebrate the diversity of our team—both those who are with us today and those who will join us in the future. We encourage applications from individuals of all backgrounds, regardless of gender, gender identity, national origin, religion, social, cultural, or ethnic background, sex, sexual orientation, age, disability, pregnancy, veteran status, or any other characteristic protected by law. Our hiring decisions are based solely on business needs, job requirements, and qualifications. We strive to be an equal opportunity employer, fostering an inclusive environment where everyone is respected and free from discrimination or harassment.

Position: Mechanical Design Engineer (Refrigeration) Contract: Permanent, Full Time Location: Remote - Based anywhere in the UK (Head office is based in Leicestershire) Salary: circa £75K plus company car or cash allowance & benefits & performance bonus Industry: Industrial Cooling & Refrigeration PRS Engineering has engaged with a key client and a leading Industrial Cooling & Refrigeration specialist operating and delivering high value projects across the UK with headquarters based in Leicestershire. Due to team expansion and winning new projects, we are seeking a Design Engineer with a background in CO2 Systems, Industrial Cooling Technologies &/or Industrial Refrigeration to support business requirements and oversee key projects. This is a remote working role with occasional attendance at the Leicester office will be required as will site visits and surveys. Job Purpose • To design and propose light industrial and commercial systems., • Detailing costs and designs to customers while meeting legislative and customer specific requirements., • To create a design from an initial brief and/or drawing, whilst adhering to the latest company and industry standards., • Produce detailed design, consisting of but not limited to: Cold room heat load calculation, cabinet heat load calculations, produce engineering sheets and pipework isometric drawings, equipment selections and pipe work sizing, • Knowledge of CO2 systems essential, Glycol/Chiller experience desirable but not essential., • Produce data for Design of Contracts project handover including: Equipment/supplier/sub-contractor procurement schedule, identify PED category of system and inform compliance team if CAT 4, calculate system refrigerant charge, produce high level program of works and high level phasing if required., • Take on projects as and when required and see them through to successful completion, • Day to day functions as requested and required by your line manager, • 2D & 3D CAD Skills (no particular preference on software tools)

A leading technology firm is seeking a Head of Retail Technology Delivery & Support. This senior leadership position drives the technology strategy for Paddy Power's retail operations, focusing on enhancing customer experiences and operational efficiency. The role requires proven experience in manag

Proven leadership experience across marketing analytics, business intelligence, customer insight, and marketing operations. The Head of Marketing Analytics role leads the organisation's marketing data strategy, transforming customer and performance data into actionable insight that drives smarter de

A leading property development company in the United Kingdom is seeking a passionate Regional Head of Customer Care to lead their customer care function. The ideal candidate will have leadership experience in customer care, a strong understanding of NHBC standards, and excellent communication skills

A leading care provider in Leeds is seeking a motivated Head of Hospitality to manage hospitality and care assistants, ensuring a smooth dining experience for residents. Ideal candidates will have dining supervision experience, be passionate about customer care, and possess strong communication skil

A leading home construction company in Leeds is seeking a Regional Head of Customer Care to drive exceptional homeowner experiences. This full-time position offers an opportunity to impact customer experiences in a meaningful way. The role involves leading a customer-first culture, ensuring high-qua

A leading charity organization in the UK is seeking a Head of Client Experience Delivery to manage client journeys and drive continuous improvements. This strategic role demands senior-level expertise in customer experience within complex environments, focusing on quality assurance and effective lea

Proficiency in customer care systems, CRM platforms, and Microsoft Office. We’re looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five-star homeowner experience from the moment our customers receive their keys. Regio

A leading housing company in the UK seeks a Regional Head of Customer Care to enhance customer experiences and uphold quality standards. The successful candidate will have experience in customer care within the residential construction industry, strong leadership skills, and a data-driven approach t

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. The profile we are looking for.

Regional Head of Customer Care. Regional Head of Customer Care. At Gleeson, we're proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise.

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. With this in mind, we have designed an interview process which w

Driving five-star customer service through inspirational leadership, coaching, and development of the regional customer care team. Regional Head of Customer Care. Regional Head of Customer Care.

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Experience working in or alongside CRM-led businesses (HubSpot strongly preferred; Salesforce, Dynamics, Pipedrive or similar also relevant).

Berkshire based - hybrid role Please send your CV to me, Martin Warner, and I will get back to you as soon as possibleMy client is is expansion mode and is actively looking to recruit a very strong Client and Customer Manager who will join a hardworking and motivated team of

Head of Customer SuccessWho we are?Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. As a Head of Customer Success </

A leading health and pharmacy company is seeking an experienced Head of Benefits & Wellbeing to innovate and shape the benefits and wellbeing agenda for over 50,000 colleagues. This permanent role involves creating an exciting strategy to enhance colleague experiences, leading a dedicated team, and

A leading analytics firm in London is seeking an experienced Head of Existing Customer Analytics to lead a high-impact team focused on data-driven insights. You will be responsible for shaping how the business serves and retains customers, optimizing their value through advanced analytics. This stra

The company thrives on innovation and creating delightful customer experiences, offering a fast-paced and empowering environment. A pioneering technology firm based in Greater London is seeking a Customer Success Leader to drive the success of its AI-native CRM. This senior role involves hiring and

A leading motoring organization is seeking a Head of Digital Product to transform customer journeys and deliver innovative market experiences. Join a supportive team that values diversity and offers a range of benefits including annual leave and personal development opportunities. This role involves

As the Head of Customer Journey Experience Strategic Transformation you will lead and champion the development of the overarching, ambitious, customer experience strategy for BUK’s priority Customer Journeys. Gathering and analysis of data from a wide range of sources to create in-depth insights i

The Head of Customer Success is responsible for the continued growth and retention of Core and Growth customer bases. Flourish are recruiting for a Head of Customer Success in central london in the tech sector, with a focus on data. Knowledge of software industry.

A prominent theatre in Greater London is seeking a strategic Head of Enterprise and Visitor Experience. You will lead visitor services and Front of House operations while maintaining a strong culture of Health & Safety and service excellence. In this role, you will shape the theatre’s public-facin

A leading customer service organization is looking for a Head of Customer Experience to lead and define the customer experience strategy. Ideal candidates will have proven leadership experience in customer experience or service design, with a strong understanding of customer behavior and journey des

We are looking for an experienced and forward‑thinking Head of Developer Experience (DevEx) to join our Engineering team and help us define and lead the strategy to improve engineering productivity, developer experience, and adoption of AI‑powered tooling across Arbor's product and platform team

The Head Of Customer Operations Will Ideally Have. The Head Of Customer Operations Will. Lead and inspire a team of managers and service professionals to deliver outstanding results.

A leading travel technology company in Greater London is seeking a Head of Workplace Experience to enhance workplace culture and employee productivity. This role involves strategic leadership across multiple offices and managing projects to ensure a safe and inclusive environment. Ideal candidates w

A leading financial services provider in Greater London seeks a Head of Existing Customer Analytics to lead a team delivering data-driven insights for optimizing customer relationships. This full-time position offers hybrid working with a salary range of £100K–£110K plus benefits. Responsibiliti

HEAD OF/DIRECTOR OF EXISTING CUSTOMER STRATEGY. Prior experience leading Existing Customer Strategy (working with things like credit limit increase/decreases, repricing, cross‑sell etc). This role offers the opportunity to lead the ECM team to really build out this function and define the future g

Head of Customer Success at Hyper Growth eCommerce SaaS. Proven experience leading and scaling Customer Success teams in a SaaS or tech-led environment. Award-winning digital checkout software, driving optimum eCommerce operations and retail logistics.

Head of Experience Test Engineering page is loaded## Head of Experience Test Engineeringlocations: Billund Project Houseposted on: Posted Yesterdayjob requisition id: 0000029191Job DescriptionThen join the LEGO Group’s Creative Play Lab and contribute to inventing ground-breaking new pla

A leading casual dining restaurant group in Greater London is seeking a Director of Projects and People Experience to drive strategic initiatives enhancing business effectiveness and employee experience. The ideal candidate will have experience in fast-paced environments and demonstrate high integri

You should have at least 3 years’ experience as a Head of Compliance with a similar payments business, able to operate at a strategic level, advising the Board and senior Leadership Team whilst still able to roll up your sleeves and carry out some of the detailed work yourself. EXCLUSIVE: HEAD OF

Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. We’re looking for a senior, hands‑on Head of Customer Experience to own and elevate the end‑to‑end journey for our c

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Own and implement the Customer Success strategy, building scalable playbooks and frameworks. B2B SaaS Customer Success, Account Management, or similar roles.

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

A prestigious private hospital in London is seeking a skilled Head of Patient Experience to enhance quality care and drive patient feedback initiatives. The ideal candidate possesses a Professional Registration in Nursing, a strong commitment to patient care, and experience in managing complaints. R

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal c

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. A wide range of Sky VIP rewards and experiences. Please include portfolio/content showing evidence of your experience across these

A major utility company in the UK seeks a Head of Customer Experience to lead transformational initiatives that enhance customer engagements. Candidates should have proven experience in large-scale customer experience improvements and a passion for customer centricity. This strategic role involves c

The front-line of problem solving, combining a technical mind with people skills to build customer experiences that delight and scale. Understanding our primary partners (installation businesses) and customers (homeowners and landlords) and delivering a comprehensive offering that supports them. To