Trabajos head of customer experience en HatfieldCrear alertas

Geobear is a global ground improvement contractor committed to managing assets in the built environment, enhancing people's quality of life, and contributing to the decarbonisation of our planet. We provide non-disruptive geotechnical ground improvement solutions and operate in the UK, Ireland, Finland, Sweden, Poland, the Baltic States, China, UAE, and the United States. Immediate Opportunity for a Full-Time Fitter in the Geobear head office in Hatfield. As a Geobear Fitter, you will be a customer-focused professional dedicated to ensuring the high-quality execution of Geobear solutions. Your role will involve assisting the transport workshop team in maintaining vehicles and all associated plant such as pumps, generators, drills and compressors to ensure the continued outstanding delivery of specialist geotechnical procedures across the UK. This is a full-time role, Monday to Friday, with weekend availability and occasional night work. As a vehicle/mechanical fitter for Geobear, you will be enrolled in a comprehensive training program set out by our specialist team, covering electrical, mechanical, hydraulic, and pneumatic training to understand the plant vehicles and heavy machinery equipment essential for our work across the UK. Requirements: Full UK driving licence Key Responsibilities: • Diagnose vehicle issues using advanced diagnostic tools., • Diagnose plant issues, • Perform repairs and maintenance on engines, transmissions, brakes, and other systems., • Conduct routine services such as oil changes, tyre rotations, and brake inspections., • Communicate with customers about vehicle problems and repair timelines., • Maintain detailed records of services performed and parts used. Requirements: • At least 1-2 years of experience in automotive/heavy plant repair., • Skilled in using diagnostic tools and automotive repair equipment., • Strong problem-solving abilities and meticulous attention to detail., • Exceptional customer service and communication skills., • Valid driver’s licence, • In addition, knowledge of one of the following would be beneficial: hydraulics, auto electrics, pneumatics, or plant mechanics. Benefits: • Competitive salary, • Ongoing training and development, • There are abundant career opportunities and progression paths available

Role: National Account Manager Location: St Albans Hybrid: 4 Days in office We’re exclusively partnering with Lotus Bakeries on a major commercial growth project, supporting ten hires across National Account Management and Category Management. With a portfolio that includes Lotus Biscoff, TREK, Nakd, Peter’s Yard and BEAR, this investment reflects a clear commitment to accelerating performance across some of the most recognisable and high growth brands in the category. As part of this wider build, we’re hiring a National Account Manager to join the Biscoff UK team, reporting directly to the Head of Grocery. This is a high-visibility role within a business that blends global brand power with the agility of a growth-focused UK team. The Opportunity This NAM role sits within the Retail team and takes full ownership of key customers across Convenience, Wholesale and Cash & Carry, including accounts such as Co-op, Nisa, Spar, One Stop, Bestway and WHSmith Travel. You will have true end-to-end accountability — from annual planning and P&L delivery through to execution in store. Biscoff’s growth in the UK is driven by brand momentum, disciplined commercial execution and distribution expansion rather than constant innovation cycles. This means the role suits a commercially sharp operator who understands how to build long-term customer partnerships, optimise range, deliver promotional return and drive profitable growth. Key Responsibilities • Full day-to-day management of named retail accounts within Convenience, Wholesale and Cash & Carry, • Ownership of account budgets, forecasting and P&L performance, • Lead annual customer plans and joint business plans, • Deliver promotional plans and post-event evaluation, • Develop and present compelling range review proposals, • Support new line listings and ensure flawless in-store execution, • Work cross-functionally with Supply Chain to manage availability and minimise gaps, • Partner with Category and Shopper Marketing to build strong sell-in stories and aligned activation plans, • Build strong networks across buying, supply chain, merchandising and promotional teams, • Regular store visits to review execution and competitor landscape About You We’re looking for a commercially driven, resilient and ambitious National Account Manager who thrives in a performance-led environment. You will likely have: • Degree-level education, • Proven success managing retail buyers and delivering tangible results, • Strong P&L and margin understanding, • Analytical confidence — comfortable using data to influence decisions, • Resilience and tenacity in negotiation environments, • A collaborative, low-ego approach aligned to a team-first culture, • Experience within Convenience, Wholesale or value-led channels is highly advantageous. Press APPLY NOW or send your CV to directly

Senior National Account Manager – Grocery St Albans Competitive salary + bonus & benefits I’m partnering with Biscoff UK, part of the wider Lotus Bakeries group, to recruit a 3 x Senior National Account Managers for their UK team. Lotus Bakeries is an international snacking business with a portfolio that includes some of the most recognisable brands in indulgent and natural snacking, and Biscoff is now a true flavour platform in its own right across retail, foodservice and partnerships. Reporting into the Head of Retail UK, you’ll be a key member of the retail team, responsible for a group of strategically important customers, with a focus on Grocery – owning everything from annual plans and budget through to execution in store. Key Responsibilities: • Full day-to-day management of key retail customers across Grocery., • Ownership of budget planning, P&L, range review proposals and JBPs, • Support new line listings and deliver the promotional plan, • Work with supply chain to maximise availability, fix gaps and ensure all products are correctly positioned and tagged online, • Produce accurate forecasts, use retailer systems and continuously review promotional performance, • Attend external customer meetings, building a strong network across buying, supply chain, formats, merchandising and promo planning, • Get out into store regularly to check execution, understand the shopper and review the competitive set, • Work with the Category team to optimise existing ranges and build compelling sell-in stories for NPD, • Partner with Shopper Marketing to agree media spend and strategy in line with ATL brand plans, • Collaborate across operations, finance, marketing, customer service and NPD to deliver key retail targets About You: • Educated to degree level, • 4+ years’ account management experience dealing with FMCG buyers, • Proven track record of driving sales and profitability on Top 4 FMCG accounts, • Results-orientated with the ability to deliver account/channel targets, • Highly numerate, with strong understanding of P&Ls, margins and promotional economics, • Strong selling and negotiation skills – able to win and influence buyers and internal stakeholders, • Excellent organisational, written and verbal communication skills, • A genuine team player with resilience and tenacity – comfortable handling tough negotiations, • Analytical mindset – confident working with data and bringing relevant insight on your accounts If the role and responsibilities sound like a good fit for you, then I’d love to speak to you! Find out more about our available opportunities or how we can help you further your career – contact us today. Please get in touch with or click “Apply Now” to be considered for this vacancy: Call: 020 7871 8000 Email: The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

THE CLIENT Our client is a globally respected leader in lighting solutions supplying into a variety of markets. With a current turnover of around £30m in Europe, they are looking to grow to £45m+ over the next 3 years. A key component to this growth will include a strong strategic focus on expanding their footprint in continental Europe, as well as developing successful new product ranges for a range of industries in line with the company’s strategy. Due to these growth plans, the company are looking to recruit an experience Engineering & Development Director who will play a key role in shaping and executing the product strategy, while having the chance to make a tangible impact on a respected global brand. THE ROLE – ENGINEERING & DEVELOPMENT DIRECTOR The Director of Engineering & Development is responsible for leading all engineering, product development, compliance, and technical innovation activities for lighting systems. This role provides strategic and hands-on leadership across electronic, mechanical and optical development, with a strong focus on mechanical design, electronics and PCBA development, and technical documentation compliant with industry regulations and standards. The successful candidate will ensure the delivery of robust, manufacturable, and cost-effective designs while supporting new product introduction, continuous improvement, and customer-specific development programs on time and within budget. SKILLS AND EXPERIENCE Candidates will have exceptional engineering and product leadership skills and a successful track record of operating in a leadership position for a comparably sized business in a relevant industry. Candidates’ experience will also include: • Bachelor’s degree in Electrical/Electronics Engineering, or related field, • Minimum 10 – 15 years of engineering experience within lighting or relevant sectors, with 5+ years in a senior leadership role., • Strong hands-on background in electronic design and PCBA development., • Experience working in a regulated, high-volume manufacturing environment., • In-depth and proven knowledge of LED lighting systems, associated electronics, and control circuitry., • Manufacturing materials – primarily plastics and metals., • Manufacturing processes, • PCBA documentation, release processes, and change control., • EMC, thermal, and reliability design principles., • Strong problem-solving and root cause analysis skills. THE OPPORTUNITY This is an exceptional opportunity to join a high-performance organisation/group with a clear vision, robust investment, and significant headroom for growth. You will work closely with the Managing Director, the Head of Project Management and the Supply-Chain team in shaping and executing the product strategy, while having the chance to make a tangible impact on a respected global brand.

* * SALARY: From £56,816 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full time, permanent CLOSING DATE: 09/03/26 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Direct Bank Product Manager who will play a key role in shaping, developing and delivering the savings product strategy and proposition for our Direct Banking division. In this role, during pre and post go live phases you will be responsible for the research, design, development and implementation of the product strategy, as well as the ongoing monitoring of product performance. You will ensure that all products meet customer needs while fully adhering to regulatory requirements and expectations. What you’ll be doing: • Support the development and delivery of the product strategy to achieve business objectives and ensure strong Consumer Duty outcomes., • Contribute to strategic planning and the long‑term product roadmap for savings deposit products, including prioritisation and management to ensure smooth, timely delivery that meets customer needs and commercial targets., • Prepare business cases for new product launches and pricing changes, ensuring the deposit portfolio aligns with funding requirements and commercial goals., • Actively support the creation, enhancement and implementation of new deposit products and propositions within the savings bank., • Partner with wider organisational reporting teams to design, develop and monitor analytics, performing quantitative analysis to support effective portfolio management and inform product decisions., • Support the Head of Direct Bank Product & Strategy in maintaining ongoing product compliance and ensuring Consumer Duty Fair Value Assessments are completed for all products., • A solid understanding of the retail banking and/or financial services sectors, including products, distribution channels and the end‑to‑end customer journey., • Significant experience operating within a digital and commercially driven environment., • Proven experience in product innovation and/or product development within banking/financial services., • Experience working within the UK savings market (desirable)., • Strong customer insight skills, using collaboration and a range of research techniques to optimise the customer experience end‑to‑end., • A good understanding of the regulatory framework governing retail deposits and the UK savings market., • A demonstrable track record of successfully delivering change through both internal teams and external partners. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

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