Head of customer experience jobs in DundeeCreate job alerts

Oversee the daily operations of the dessert shop, ensuring efficiency, seamless workflow, and a welcoming customer experience. Supervise staff by scheduling shifts, delegating tasks, and providing training in customer service, hygiene protocols, and teamwork to maintain high service standards. Monitor stock levels of dessert ingredients and supplies, ensuring proper storage and handling to prevent wastage and contamination while placing timely orders. Maintain hygiene and food safety standards, ensuring full compliance with health regulations and best practices in ingredient management and food handling. Manage cash handling, tills, and financial reporting, ensuring all transactions are accurate while monitoring overall shop revenue and expenses. Implement promotional strategies and upselling techniques to boost sales while enhancing customer satisfaction and loyalty. Essential Skills: Leadership: Ability to lead and motivate a team effectively. Organizational Skills: Efficiently manage multiple tasks and maintain a well-ordered environment. Problem-Solving: Quickly address operational challenges and implement effective solutions. Customer Service: Provide exceptional service to enhance customer experience and loyalty. Business Acumen: Understand financial aspects, including budgeting and cost management.