Trabajos head of customer experience en DundeeCrear alertas

Job Ref: 13169 Branch: Apex City Quay Hotel & Spa Location: Apex City Quay Hotel and Spa , Dundee Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Posted date: 29/05/2026 Closing date: 12/07/2026 Why join Apex Hotels? This is a unique and exciting opportunity to join Apex Hotels in Dundee on our Management Apprentice Programme. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the fantastic team as we believe it is our personality, style and friendliness that makes Apex Hotels We are looking to nurture and develop the next generation of leaders within Apex Hotels. This great opportunity offers a unique route to achieving a BSc (Hons) Degree in Business Management whilst working to gain the necessary skills and leadership experience required for you to begin your successful management career within one of the UK's leading hotel groups. You will be based within the Food & Beverage Department, reporting directly to the Food & Beverage Manager with support from the operations manager. Following your first six months you will have the opportunity to move into other operational departments, Kitchen and Conference & Events to learn the core, key elements of the guest journey in those areas, creating the ability for you to support each department at key times. The goal is to support you in your journey in becoming a guest focused manager who will be able to step into various Food & Beverage departments seamlessly, supporting day to day delivery. This is an opportunity to join a warm and welcoming team, where you will have fun, meet many new people, make friends, and enjoy your work. Hospitality is such a thriving industry that could take your career in endless directions! As Management Apprentice, you will play a key role in within the team, using your passion for excellent customer care to motivate and support those around you and exceed guests' expectations you will: Responsibilities • Attend University of Dundee 1 day per week for 4 years., • Participating in ongoing training & development to develop personal and professional skills., • Ensure the smooth day to day running of the operational area you are assigned in line with Apex Brand Standards., • Anticipate guests' needs whenever possible to exceed expectations., • Support relevant Department Head in the smooth onboarding of our people and timely delivery of operational skills training to ensure the highest standards of guest service and satisfaction., • Assist in developing and leading hotel specific projects in line with Business Management Curriculum, • Assist in the preparation and presentation of reports on matters related to projects to senior management., • Demonstrate behaviours reflective of Apex Family Values. Personal Characteristics and Competencies: • You will have a passion for the hospitality industry with a desire to progress to a managerial position within the next 5 years., • You will have the required qualifications to gain entry to the degree level course or be expected to gain these from exams currently being undertaken. For example, a Modern Apprenticeship in a relevant area (SCQF Level 6), OR, A Foundation Apprenticeship in a relevant area and two Highers (English, Maths preferred), OR 4 Highers at Grade B or above., • You will demonstrate full commitment to managing the demands of full-time employment and academic study., • You will have good communication and IT skills relevant to the role and be ambitious to develop these skills., • You will bring your own personality to work to ensure exceptional guest service, • You will have excellent customer care skills to deal with guest complaints in a calm and positive manner and bring to a suitable conclusion, • You will have previous experience of setting high performance standards. University Programme Requirements: • Resident in Scotland at the start of their work programme., • Right to work in Scotland., • No qualification at the same level in the same subject. You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover About Apex Hotels Apex Hotels is a stylish and contemporary collection of family owned 4* boutique hotels based in Edinburgh, Glasgow, Dundee, London and Bath. Each hotel has its own unique character, but one thing's for certain, we pride ourselves on delivering a Warmer Welcome to all our guests, no matter which hotel they choose to stay in. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you'd like to apply, then please click apply. We look forward to hearing from you! About the Apex City Quay Hotel and Spa The Apex City Quay Hotel & Spa has award-winning spa facilities, a restaurant, bar and meeting rooms. It's a ten-minute stroll from RRS Discovery, Caird Hall and high-street shops. The hotel has 151 bedrooms, features ample natural light through floor to ceiling windows and boasts a fantastic view of City Quay or river Tay. The Quayside Bar & Grill overlooks Dundee City Quay.

Job Ref: 13073 Branch: Apex City Quay Hotel & Spa Location: Apex City Quay Hotel and Spa , Dundee Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Shift pattern: 5 from 7 days Hours per week: 40 hours per week Posted date: 04/05/2026 Closing date: 20/06/2026 Why Join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Sous Chef in Dundee. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Kitchen Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role Overview: This is a great time to join our team as a Sous Chef you will assist in spearheading the culinary experience and assist in driving our approach in delivering a high-quality food offering. You will be results driven and you will assist the Head Chef work closely with our supply chain partners, in house centralised services, and on property kitchen and Restaurant teams to continue developing, researching, and implementing appropriate efficiency and quality changes across all outlets. As a Sous Chef, you will ensure the smooth running of the Hotel Kitchen teams you are assigned and assume full accountability in the absence of the Head Chef, acting in their capacity, and as directed by Management. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share. Main Responsibilities • Assist in the Management of all food and sundry costs through rigorous stock control measures, • Analyse, and present monthly profit and loss commentaries with follow on corrective activity as directed by the Head Chef, • Assist with Daily / weekly payroll and food cost analysis in accordance with forecasted and materialised revenue levels to ensure optimal performance with overspend corrected within the same trading period and as directed by the Head Chef, • To consistently conduct time in motion studies across all kitchen functions in accordance with technology and process adoption identifying incremental efficiencies without impact to the culinary brand proposition, and as directed by the Head Chef, • Assist the Head Chef work with the Food and Beverage Manager to translate annual strategic business plans into considered departmental scorecard targets and associated activity plans, • Assist the Head Chef in developing a multi skilled culinary team that delivers payroll flexibility., • To be highly visible at key service periods focusing attention to detail on culinary delivery, • Maintain team focus on 'the Customer's need' with service personalisation About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: • Clear and influencing communicator with the ability to interact across all levels, • Possess a sales and profit driven mentality, • Assists in building and developing a guest centric team culture, • Ability to identify and manage best resources to assist in achieving targets, • Food Safety Management and Professional Cookery qualification at level 2 or above, • Coaching, supporting, challenging mentality that delivers operational results, • Creates an open environment You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. If you are interested, click apply. We look forward to hearing from you! About the Apex City Quay Hotel and Spa The Apex City Quay Hotel & Spa has award-winning spa facilities, a restaurant, bar and meeting rooms. It's a ten-minute stroll from RRS Discovery, Caird Hall and high-street shops. The hotel has 151 bedrooms, features ample natural light through floor to ceiling windows and boasts a fantastic view of City Quay or river Tay. The Quayside Bar & Grill overlooks Dundee City Quay.