Trabajos head of customer experience en SheffieldCrear alertas

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

The Head of Operations is responsible for the leadership of high quality, profitable care services across their region.The role drives delivery of customer experience and growth, commercial business performance and effectively manages key operational risks & compliance requirements.Use customer insi

Lead Software Engineer | React & Node.js | SaaS House , Head Office based in Berkshire. Prism Digital have partnered with a super cool UK/US-based company that creates a suite of SaaS Data Visualisation tools which plug into various applications and cloud/infrastructure environments. Our client essentially provides a Data Visualisation tool akin to DataDog, Prometheus etc. that boasts value adds to its competitors. This role reports into the Director of Engineering; you'll be mentoring a team of four engineers and leading the way in the prototyping of the new cool products, which they're forever developing. This role is slightly more frontend leaning, but they're open to seeing profiles who have been more backend focused so long as you’re happy spending most of your time on the front end side of things. Approx 60% front end 40% back end split. Key requirements: • React, • JavaScript & TypeScript, • Node.js, • Previous experience working for a SaaS product company (ideally smaller-sized), • Excellent communication skills and a good educational background, • Gravitas to be able to lead a team of four awesome engineers (2 Devs / 2 QAs). Having a current lead/manager title isn’t essential so long as you have had the experience in leadings teams and have the gravitas to do so. Some of the team you’ll be leading will have been developing or 10yrs+ so you’ll have to command their respect through your coding skills and general experience. What's so cool about this client? • They've been voted as one of the best tech companies to work for in the UK, • Certified B-Corp, • People-focused, focusing on giving all their employees autonomy, praise, support and reward for their hard work, • Amazing office just outside of London, which gives you a Silicon Valley feel, only a short walk from the train station, • Product mindset: You'll have influence over the UX/UI and how the customer uses the SaaS application Benefits: • up to £95,000 per annum salary, • 10% bonus (discretionary), • Private medical insurance, • Life assurance, • Pension contributions of up to 10%, • Employee share options scheme, • Employee assistance programmes provided by LifeWorks, • Cycle-to-work scheme, • Remote first (your team is scheduled to be in the office x5 days this year), • Regularly paid for company trips This role does not accept applicants outside of the UK, nor does it offer sponsorship Lead Software Engineer | React & Node | SaaS House

Senior Software Engineer (Backend) – London, UK | Up to £80,000 | Fully Remote or Hybrid Are you a Senior Software Engineer who ships bulletproof, scalable systems that power millions of customer interactions? Do you live to dismantle legacy monoliths and rebuild with clean, modern, cloud-native architecture? Ready to own the backend transformation of the UK’s fastest-growing storage platform? The Company A leading UK storage operator with 28+ self-storage sites and a tech-first, on-demand collection service. Backed by aggressive digital investment, we’re building the most secure, flexible, customer-obsessed platform in the industry. Think scale, speed, and zero legacy drag. The Role You’ll report directly to the Head of Technology & Product and own the entire backend transformation. This is your chance to rebuild a critical national platform from the ground up, replacing legacy systems with a modern, scalable architecture that powers millions of customer interactions every year. You’ll lead a seamless migration with zero downtime, integrate cutting-edge industry solutions, and deliver fast, reliable services that make storage simple, secure, and effortless for everyone. Working in tight 2-week sprints with Product, Operations, and Security, you’ll ship features that don’t just keep the lights on; they drive real growth, delight customers, and shape the future of how the UK moves and protects what matters most. Your Profile • Deep expertise in Microsoft ecosystem: C#, .NET Core, MSSQL, Entity Framework, • Expert in WebAPI, MVC, REST; proven monolith → microservices migrations, • Strong stakeholder comms – fluent English, tech & non-tech audiences, • Bonus: TeamCity, Octopus, Azure/AWS, IoC/DI, • 2.1+ Bachelor’s in CS/STEM or equivalent battle-tested experience Package Up to £80,000 base + Private health, pension matching, staff discounts. Fully remote OR hybrid (London). Equity upside as we scale

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023. At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. PURPOSE OF JOB: Bytes is a CREST-certified penetration testing organisation with ambitious growth and expansion plans. We are looking for motivated individuals to join our testing team and work with a wide range of customers across all aspects of penetration testing. This role offers the opportunity to be part of a highly skilled and collaborative team, delivering high-quality testing and security consulting services in real-world environments. We welcome candidates with either a broad set of skills or a focus on specific areas within penetration testing. Whether you're experienced or looking to grow, this role is ideal for anyone who has been providing penetration testing or security consulting services and wants to gain further experience, achieve new certifications, or simply work with a great team. You will be working under the guidance of a team leader or Head of Assurance testing and will be actively involved in client engagements, while also having dedicated time to develop your skills and work towards industry-recognised certifications. A willingness to learn, adapt, and continuously improve is essential. Just as important is a mindset focused on collaboration, sharing knowledge, supporting peers, and contributing to a culture of growth. In addition to hands-on testing work, you will also collaborate with the sales team to ensure appropriate scoping of new business opportunities. This includes providing technical input and helping to create accurate, well-defined proposals that set the foundation for successful project delivery. This is an excellent opportunity for someone who is passionate about cybersecurity and is looking to progress their career as a penetration tester within a forward-thinking and supportive environment. KEY RESPONSIBILITIES: • Perform penetration testing assignments aligned with expertise, covering infrastructure, web applications, APIs, mobile applications, red team, and cloud configuration reviews. Delivering high-quality penetration testing services that provide real value to customers., • To work under the direction of your team leader or head of Assurance testing on internal projects, research, development, as well as increasing the effectiveness of our services by bringing new ideas and ways of working, • Collaborate with the sales team to ensure appropriate scoping of new business opportunities and creation of proposals for successful engagement delivery., • Manage customer engagements to ensure high-quality and timely deliverables. INDIVIDUAL RESPONSIBILITIES • Delivering penetration testing services to customers as part of a team, • Provide technical assistance and support to colleagues, leveraging your expertise to foster knowledge sharing, collaborative problem-solving, and a productive team environment., • Conduct quality assurance reviews of reports and proposals to ensure accuracy and adherence to industry standards., • Collaborate with the team to maintain and update the vulnerability database, ensuring it stays accurate and comprehensive, • Support scoping calls and collaborate with account managers to define penetration testing requirements, provide technical input, and ensure seamless client interactions and service delivery., • Improving knowledge and capability through both on the job learning and self-study, preparation for exams and bringing an enthusiastic can-do attitude, • Delivering high quality engagements to customers and delivering real value to them QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Requirements • BSc degree or 3 years relevant experience Professional Qualifications • Any reputable penetration testing qualification (OSCP, GPEN, Security+, CPSA, CEH, CRT) Other Requirements • Ability to pass BPSS or HMG SC vetting requirements., • Ability to adapt to a fast-moving security landscape and keep pace with latest thinking., • Strong customer focus – able to meet the demands of internal and external customers., • Excellent communication skills – providing verbal and written communication that are outstanding to your team leader and Head of Assurance testing as well as other stakeholders including customers., • Can make decisions that are well informed and timely with some direction and guidance., • Good time management, can handle conflicting priorities, and deliver excellent levels of quality. CORE COMPETENCIES & SKILLS • Vulnerability analysis and penetration testing skills and experience, • Business acumen, • Strong communicator, • Friendly and approachable, • Calm and considered, • Strong code of ethics and morals

Pre-Sales Technical Solution Architect Salary: £65,000 - £85,000 pa, DOE Location: Remote Benefits: Comprehensive & competitive benefits package Apple / Jamf Experience is essential Reporting to the Head of Technical Design, the successful candidate will work closely with Sales and play a key role in scoping, designing & presenting bespoke Technical Solutions proposals to new and existing clients. The role involves occasional out of hours work and will be required to travel from office locations and customer sites. ROLES & RESPONSIBILITIES: • Work closely with Sales in qualifying opportunities, assessing customer requirements, and develop bespoke technical solution proposals., • Present and review the solution in detail with customers, justifying the basis and case for the design and commercials, emphasising the commercial benefits, value add, and ROI., • Assist and where required be the solution lead in the production of responses to tenders, proposals including design, pricing, and supplier engagement., • Create the technical design and solution description documentation., • Establish assumptions and risks of the solution and assist in managing these throughout the transition process., • Follow internal processes for approval and cost sign off, working with the commercial team to ensure clients are presented with accurate pricing., • Work closely with the project management/operations team during the transition to handover., • Ensure customer deadlines are achieved and work with sales to help customer manage expectations., • Ensure all relevant activity related to opportunities are recorded, updated, and maintained on Salesforce., • Contribute to the development of the business’ product offering, providing potential new opportunities and propositions. SKILLS & REQUIREMENTS: • Previous experience in a Solutions Architect or Technical Design Consultant role or similar is essential., • Apple / Jamf Experience is essential., • Proven experience of leading bids, winning contracts and writing complex technical solutions proposals of varied sizes., • Analytical and logical mindset; the ability to understand a customer’s IT environment & requirements and translate into relevant solutions., • Excellent attention to detail, written, and communication skills with the ability to present to and negotiate with senior stakeholders. Technical Experience: • Jamf Pro, Connect & Protect, Jamf School / MIS programmes, • iOS, MacOS and TVOS operating systems, • Apple Business Manager / DEP, • Apple hardware range eg Macbook, iMACs, iPhones, iPads, Mac Mini, • Endpoint Protection Products and features relevant to Mac and Windows environments, • Identity solutions Azure AD, OKTA, • Other MDM/MAM Solutions preferably Microsoft Intune relevant to iOS environments, • Microsoft Autopilot and Whiteglove, • Data Loss Protection Solutions in a Mac and Windows environment, • NAS solutions, Synology, QNAP, • Microsoft Server, Microsoft Cloud Services: Microsoft 365, Azure, • Microsoft SQL design principles, • Back-up, replication, disaster recovery and availability solutions eg Veaam / Acronis, • Authentication and Identity Management services eg AD / Azure AD /OKTA / 2FA /MFA, • Managed Services, • Good general understanding of Networking and Security Solutions for Tier 1 vendors, • Desktop/EUC Design Principles For further information, please contact Alice McGlaughlin. Due to the nature of our roles, candidates must be a UK resident. Please note that we cannot offer visa sponsorship or future sponsorship for overseas candidates. Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.

Dynamics 365 Business Central Service Desk Analyst £40,000 to £50,000 Location: Remote or Scunthorpe OVERVIEW Our Business Central Service Desk Analyst plays a crucial role as the frontline contact for technical and software support. This role is dedicated to delivering exceptional customer service by efficiently resolving technical issues as well as, giving customer advice and Guidance in the form of Team calls and Recorded or Live training sessions. By actively engaging with customers and teams, the Service Desk Analyst enhances the overall customer experience while contributing to the organisation’s objectives. The role involves logging and managing helpdesk tickets, meeting service level agreements (SLAs) and KPIs, and collaborating with internal teams to resolve customer issues. Through continuous learning and adherence to compliance standards, the Service Desk Analyst ensures high-quality service delivery and fosters a positive, customer-focused environment. Business Central Experience (Essential) We’re looking for someone with a solid background in Microsoft Dynamics 365 Business Central. You’ll be the go-to expert for all our customer queries, from simple ‘How To’ type queries, through to more complex queries such as Data Investigation and Config Changes. You should be confident in: • Troubleshooting posting errors, transaction discrepancies, and general ledger issues, • Guiding users through standard posting processes such as purchase and sales invoices, receipts, shipments, and journal entries, • Investigating issues like incorrect values, missing lines, or reconciliation differences between modules, • Explaining how master data, dimensions, and document templates impact transactions and reporting, • Supporting users with setup and configuration of customers, vendors, items, and related workflows, • Thinking critically about data accuracy, financial impact, and process efficiency across the ERP, • Providing clear, user-friendly explanations for common confusion points in Business Central workflows (e.g., posting groups, dimensions, or approval chains), • Experience with integrations, reporting tools, and process improvement within Business Central is a plus KEY RESPONSIBILITIES Customer Support: Act as the first point of contact for software support enquiries, providing timely and effective assistance for technical issues as well as advise and Guidance to customers on how they can utilise the solution for their business. You will also be responsible for running Virtual training sessions and workshops for our customers when advice or training is required to support the customers continuous adoption of the solution. Communicating clearly and constructively using the appropriate communication methods. Providing updates to customers at regular intervals, ensuring expectations are set and met. Proactively encouraging customers to use the self-service portal by offering guidance and sending welcome emails as required. Ticket Management: Log, update, and manage helpdesk tickets with clear and detailed documentation to ensure transparency and accuracy. Prioritising tickets in line with operational targets, ensuring SLAs for response and resolution are consistently achieved. Ensure tickets are resolved to a high standard, getting to the root cause of issues rather than just one-off fixes. Team Collaboration: Work closely with team members and other departments to resolve issues efficiently, sharing relevant knowledge and insights. Participating in team meetings, coaching sessions, one to one/development sessions, product huddles, and handovers to enhance team performance. Assisting other teams by providing accurate and helpful information, ensuring clarity in shared objectives. Meeting targets and deadlines for tasks set by the Management and Leadership teams. Continuous Improvement: Pursue professional development through training, certifications, and self-led learning. Identifying patterns in recurring issues and propose proactive solutions to prevent future occurrences. Suggesting and implement process improvements to enhance service delivery. Compliance and Security: Adhere to GDPR regulations and internal policies to safeguard customer data and maintain confidentiality. Reporting any potential security concerns or incidents promptly to the relevant parties. MAIN TASKS: Specific tasks will include (but are not limited to) Respond promptly to incoming phone calls and emails, ensuring all interactions are logged and prioritised within defined SLAs Maintain internal systems with up-to-date and accurate customer details, such as (but not limited to) 3rd party details, module information, version information, connection information, and user details. Updating internal systems correctly, clearly, and efficiently with ticket detail, ticket summary, time spent on tickets, ticket status, and ticket categories. Communicate software version upgrades, scheduling updates, carrying out the upgrades, and notifying customers of changes. Liaise with suppliers and contractors regarding tickets, projects, and issues, ensuring effective resolution and progress updates. Deliver customer training sessions and participate in customer-facing meetings to provide clear and actionable guidance. Create and maintain customer-facing resources, such as help sheets, video tutorials, training guides, and webinars. Ensure that customer data fixes and manipulations comply with audit requirements and remain transparent and secure. Keep up to date with any industry & legislation changes that may affect our customers through research and discussion/interaction with the team. Contribute towards team strategies, goals, and targets. Contribute towards company strategies, vision, mission, and values QUALIFICATIONS, NEED TO KNOW & TECHNICAL SKILLS • Right to work in the UK., • AAT Level 2 Qualification or equivalent experience in finance or a related field., • 2 + Years supporting multiple customers on Dynamics Business Central, • Proficiency in Implementing or Supporting processes within Business Central, • Familiarity with remote support tools and ticket management systems, such as Halo, Zendesk or ServiceNow., • Understanding of ITIL processes or similar frameworks to enhance service delivery., • At least two years of experience in a customer-facing technical support role. So, who are we? The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support accounts software and EPOS solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency. We have 3 offices including our head office in Scunthorpe, an office in Hull and another office in Peterborough. Why work for us? Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most valuable asset. Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience. Accredited to The Living Wage Foundation, we are a Real Living Wage Employer and this year we achieved “Outstanding” accreditation with Best Companies... However, we’re not going to stop there and are focused on achieving 3 Star “World Class employer to work for” accreditation in the future. That’s why it’s a great time to join The HBP Group… As we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall commercial objectives but creating a great working environment for our staff to thrive. So, on top of the normal benefits, we think some of the amazing reasons to join us are: • 28 days of holiday, plus bank holidays = 36 days holiday total! – Prorated for part time employees., • Option to sell back holiday*, • Salary Sacrifice Pension Scheme*, • A pro-active team of staff and this includes a Mid-Year and Year End Appreciation Party. We also have a number of themed office days including for Pancake day and also to support our chosen charity, • A friendly inclusive environment across the whole office – we really are a great bunch!, • Enhanced Maternity Pay *, • Enhanced Paternity Pay *, • Enhanced Bereavement Leave, with our “Time to say goodbye leave”, • Free lunches, • Casual business dress code (with option to choose from our free workwear wardrobe selection), • Christmas Thank You Bonus *, • Support and guidance from your very first day!, • Tailored Training Plans to support success in your role., • Personal Development Plans to support career advancement., • On-site parking, • Company Sick Pay *, • Wellness activities, • Salary Sacrifice Electric Car Scheme*, • Salary Sacrifice Bike to Work Scheme*, • Salary Sacrifice Child Care Vouchers, • Length of service / eligibility criteria Salary range between £40,000 to £50,000 per annum (depending on experience). We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.

Annata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead you will be involved in dealing with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous improvement projects. In addition, you will be assigned to a number of customers and partners, becoming their main day-to-day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: • Ability to triage a support ticket, • Able to follow support processes, • Applying knowledge to be able to replicate and progress the ticket, • Effective communication to the customer and internally with colleagues, • Completing standard documentation, • Prioritization of work, • Ticket turnaround to ensure that customer SLAs are met, • Logging tickets through to 3rd parties as/when required, • Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates and requests., 3. Manage the D365 service updates when applicable., 4. Manage customer Business as Usual (BAU) releases when applicable., 5. Customer change requests – Involved in completing functional design documentation and providing estimates to the customer for the requested work., 6. Project management for smaller projects (Under 50 days)., 7. Timely and effective response to requests for advice and/or assistance. Responsibilities: 1. Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause., 2. Handle partner and customer incident, request and change request tickets efficiently., 3. Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required., 4. Ensure all support documentation is completed in line with support processes., 5. Work to ensure SLAs are met in line with support agreements., 6. Effective escalation of support tickets where SLA may breach., 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings., 8. Maintain strong relationships with other departments within Annata, ensuring the customer and partner tickets are resolved quickly., 9. Managing multiple concurrent issues and escalations at any one time. Skills and Experience: Required 1. Extensive Microsoft Dynamics Experience: Minimum of 5 years’ hands-on experience with Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE), ideally within a support, customer service, or service delivery environment., 2. Issue & Escalation Management: Proven ability to manage multiple concurrent issues and customer escalations in high-pressure situations, ensuring timely resolution while maintaining high standards of service quality., 3. Problem Solving & Initiative: Self-motivated and proactive in diagnosing and resolving technical and functional issues reported by customers and partners, demonstrating ownership and accountability., 4. Organizational & Prioritization Skills: Strong organizational capabilities with a keen attention to detail, ensuring tasks are prioritized effectively and critical information is clearly communicated and actioned., 5. Communication & Stakeholder Engagement: Excellent interpersonal and communication skills, with the ability to convey technical concepts to non-technical audiences in both written and verbal formats., 6. Customer Service Excellence: Demonstrated ability to manage customer expectations, respond to inquiries professionally, and deliver a consistently positive customer experience., 7. Support Tools & Systems Proficiency: Skilled in using support platforms and ticketing systems to track, manage, and report on customer support activities., 8. Documentation & Knowledge Management: Capable of creating and maintaining support documentation, including FAQs, troubleshooting guides, and knowledge base articles to improve customer self-service and internal efficiency., 9. Stakeholder Relationship Building: Adept at building trust and rapport with internal and external stakeholders, fostering collaborative relationships that support long-term customer success., 10. Cross-Functional Collaboration: Experience working closely with cross-functional teams—including product, engineering, and account management—to resolve complex issues and relay customer feedback effectively., 11. Time Management & Multitasking: Strong time management skills with the ability to handle multiple customer inquiries and support tasks simultaneously, ensuring deadlines and service levels are consistently met., 12. Release & Service Update Management: Prior experience coordinating Microsoft Dynamics BAU (Business-as-Usual) releases and service updates, including planning, communication, and post-release support., 13. Third-Party Ticket Handling: Experience in logging and managing support tickets with external vendors and Microsoft, ensuring accurate tracking and timely follow-up., 14. Reporting & Insights: Proficient in generating reports and dashboards for internal and external stakeholders, providing insights into support performance, customer health, and service trends. Desirable 1. Global Support Experience: Prior experience working within a global or multi-regional support model, demonstrating an understanding of regional service expectations, time zone coordination, and cultural nuances in customer engagement., 2. Project Tracking Tools: Familiarity with project tracking and collaboration tools such as Microsoft Project, Jira, or Asana, with the ability to monitor progress, manage dependencies, and support cross-functional initiatives., 3. Support Analytics & Metrics: Ability to interpret and analyse support data, including ticket trends, resolution times, and customer satisfaction metrics, to identify areas for improvement and inform strategic decisions., 4. Microsoft Dynamics Dual Write: Experience with Microsoft Dynamics Dual Write integration between F&O and CE is preferred, including understanding of data synchronization and troubleshooting common sync issues., 5. SQL Server Management Studio (SSMS): Proficient in using Microsoft SQL Server Management Studio for querying databases, investigating data-related issues, and supporting root cause analysis., 6. Microsoft Azure DevOps: Skilled in using Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning., 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor’s Degree in Computer Science, Business Administration, Information Technology, or a related field. What Annata Stands For: Annata is a Microsoft Global Independent Software Vendor (ISV) since 2001. With its roots in Iceland, Annata is one of the leading global ISVs and industry partners from Microsoft with offices in all continents. Built on Microsoft Dynamics 365, our A365 solution offers a comprehensive suite of capabilities designed to propel automotive, trucks & buses, and equipment businesses into the realm of digital transformation. Our team consists of employees with different nationalities, origins, religions, and cultural backgrounds. We actively support diversity and demand our employees to respect different opinions and lifestyles. In virtual teams, we utilize the know-how of our international colleagues and secure the maximal output for our clients. We appreciate personal contact with our customers and colleagues, but we also aim to reduce travel to a sensible level – in order to support our employee’s work/life balance and to reduce our ecological footprint.

Lead Full Stack Engineer | React & Node.js | SaaS House , Head Office based in Berkshire. Prism Digital have partnered with a super cool UK/US-based company that creates a suite of SaaS Data Visualisation tools which plug into various applications and cloud/infrastructure environments. Our client essentially provides a Data Visualisation tool akin to DataDog, Prometheus etc. that boasts value adds to its competitors. This role reports into the Director of Engineering; you'll be mentoring a team of four engineers and leading the way in the prototyping of the new cool products, which they're forever developing. This role is slightly more frontend leaning, but they're open to seeing profiles who have been more backend focused so long as you’re happy spending most of your time on the front end side of things. Approx 60% front end 40% back end split. Key requirements: • React, • JavaScript & TypeScript, • Node.js, • Previous experience working for a SaaS product company (ideally smaller-sized), • Excellent communication skills and a good educational background, • Gravitas to be able to lead a team of four awesome engineers (2 Devs / 2 QAs). Having a current lead/manager title isn’t essential so long as you have had the experience in leadings teams and have the gravitas to do so. Some of the team you’ll be leading will have been developing or 10yrs+ so you’ll have to command their respect through your coding skills and general experience. What's so cool about this client? • They've been voted as one of the best tech companies to work for in the UK, • Certified B-Corp, • People-focused, focusing on giving all their employees autonomy, praise, support and reward for their hard work, • Amazing office just outside of London, which gives you a Silicon Valley feel, only a short walk from the train station, • Product mindset: You'll have influence over the UX/UI and how the customer uses the SaaS application Benefits: • up to £95,000 per annum salary, • 10% bonus (discretionary), • Private medical insurance, • Life assurance, • Pension contributions of up to 10%, • Employee share options scheme, • Employee assistance programmes provided by LifeWorks, • Cycle-to-work scheme, • Remote first (your team is scheduled to be in the office x5 days this year), • Regularly paid for company trips This role does not accept applicants outside of the UK, nor does it offer sponsorship Lead Full Stack Engineer | React & Node | SaaS House

Senior Functional Consultant – D365 Customer Engagement (CE) £70,000 – £100,000 + Benefits UK-Wide | Hybrid | 3 Days Onsite (Nearest Office) We’re supporting a globally recognised consulting organisation who are in a period of significant expansion across their Dynamics 365 Customer Engagement practice. They are looking for a Senior Functional Consultant to play a key role in leading CE workstreams across enterprise-scale programmes, working with well-known clients across a mix of industries. This is not just configuration and delivery. It’s a chance to shape solution design, influence strategy, guide customers through transformation, and mentor internal teams as the practice continues to grow. What You'll Be Doing: • Leading functional workstreams from discovery through to deployment, • Working closely with client stakeholders, Microsoft, and near/offshore delivery teams, • Producing and presenting solution options (HLD / LLD), • Providing functional leadership across analysis, design, testing, data migration & cutover, • Coaching and mentoring consultants within the CE practice, • Supporting on bids, demos, proposals, and wider go-to-market initiatives What They're Looking For: • Strong experience delivering Dynamics 365 CE solutions in a consulting or partner environment, • Hands-on design and configuration experience across Sales, Customer Service, Customer Insights or CCaaS, • Confident leading customer workshops and explanation of solution options, • Experience guiding workstreams and working with cross-functional teams, • Comfortable engaging with C-suite and senior business stakeholders, • Power Platform understanding (Power Apps / Power Automate) is beneficial Why This Could Be a Strong Move: • Opportunity to influence and grow a CE practice, not just deliver, • Strong learning and development pathways, with support for certifications, • Exposure to major enterprise transformation programmes, • Real progression into Practice Leadership / Head of / Director track over time Package: • £70,000 – £100,000 depending on experience, • Excellent benefits & bonus scheme, • Hybrid working – 3 days onsite per week (closest office)

Job Description Summary Help strengthen our Team as our Head of Network Operations. Capita is seeking a dynamic and experienced Head of Network Operations to lead the strategic and operational management of our network infrastructure across multiple business units. This role is pivotal in ensuring the resilience, performance, and scalability of our network services, supporting mission-critical operations and enabling digital transformation across the organization. What you’ll be doing: Leadership & Strategy • Lead and develop the Network Operations team, fostering a high-performance culture across Tier 1, Tier 2, and Tier 3 support levels., • Define and execute the operational strategy for network services, aligned with Capita’s broader technology and business goals., • Drive continuous improvement initiatives, including automation, monitoring, and proactive incident management. Operational Excellence • Oversee 24/7 network operations, ensuring high availability, performance, and security of all network services., • Manage major incidents and escalations, ensuring timely resolution and effective communication with stakeholders., • Own the operational KPIs and SLAs, ensuring compliance and reporting against agreed metrics., • Collaboration & Stakeholder Engagement, • Work closely with Design, Delivery, and Security teams to ensure seamless integration and transition of network solutions., • Partner with business units to understand requirements and deliver scalable, secure, and cost-effective network solutions., • Engage with vendors and service providers to manage contracts, performance, and service delivery. Risk & Compliance • Ensure network operations adhere to regulatory, security, and compliance standards., • Lead risk assessments and mitigation strategies for network infrastructure and services., • Budget & Resource Management, • Manage operational budgets, including forecasting, costs, and resource planning., • Support workforce planning, including shift patterns and allowances to ensure coverage and retention. What we are looking for: • Proven experience in leading large-scale network operations in a complex, multi-site environment., • Strong technical background in enterprise networking (Cisco, Juniper, SD-WAN, cloud networking)., • Experience managing 24/7 operations and shift-based teams., • Excellent leadership, communication, and stakeholder management skills., • Strong understanding of ITIL, incident/problem/change management processes., • Experience with network monitoring and automation tools., • Ability to manage budgets and vendor relationships effectively. Desirable Qualifications: • CCNP/CCIE or equivalent certifications., • ITIL Foundation or higher., • Experience in service provider or managed services environments., • Familiarity with cloud platforms (Azure, AWS) and hybrid networking models. What you’ll be doing: Leadership & Strategy • Lead and develop the Network Operations team, fostering a high-performance culture across Tier 1, Tier 2, and Tier 3 support levels., • Define and execute the operational strategy for network services, aligned with Capita’s broader technology and business goals., • Drive continuous improvement initiatives, including automation, monitoring, and proactive incident management. Operational Excellence • Oversee 24/7 network operations, ensuring high availability, performance, and security of all network services., • Manage major incidents and escalations, ensuring timely resolution and effective communication with stakeholders., • Own the operational KPIs and SLAs, ensuring compliance and reporting against agreed metrics., • Collaboration & Stakeholder Engagement, • Work closely with Design, Delivery, and Security teams to ensure seamless integration and transition of network solutions., • Partner with business units to understand requirements and deliver scalable, secure, and cost-effective network solutions., • Engage with vendors and service providers to manage contracts, performance, and service delivery. Risk & Compliance • Ensure network operations adhere to regulatory, security, and compliance standards., • Lead risk assessments and mitigation strategies for network infrastructure and services., • Budget & Resource Management, • Manage operational budgets, including forecasting, costs, and resource planning., • Support workforce planning, including shift patterns and allowances to ensure coverage and retention. What we are looking for: • Proven experience in leading large-scale network operations in a complex, multi-site environment., • Strong technical background in enterprise networking (Cisco, Juniper, SD-WAN, cloud networking)., • Experience managing 24/7 operations and shift-based teams., • Excellent leadership, communication, and stakeholder management skills., • Strong understanding of ITIL, incident/problem/change management processes., • Experience with network monitoring and automation tools., • Ability to manage budgets and vendor relationships effectively. Desirable Qualifications: • CCNP/CCIE or equivalent certifications., • ITIL Foundation or higher., • Experience in service provider or managed services environments., • Familiarity with cloud platforms (Azure, AWS) and hybrid networking models. About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. Check out our website ___ for more information What’s in it for you? • 23 days’ annual leave rising to 27 days holiday in time with the opportunity to buy extra leave, • company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more, • volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office, • access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform, • opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose 🤝 Customer first, always 🧑 💻 Fearless innovation ✅ Achieve together 💙 Everyone is valued

Position : Sales Manager, Head of Sales, Location : Sheffield - please note that this role is office based in Sheffield if not out with customers. There is no scope for hybrid working Sector : Capital equipment. Project values £500,000 to £10 million with long sales cycles Territory : United Kingdom, Ireland and Scandinavia Reporting to : Managing Director Salary : C £70,000 basic plus car and bonus scheme Purpose : As Regional Sales and Account Manager for Capital Equipment for the United Kingdom, Ireland and Scandinavia you will take responsibility for building relationships with previous customers, current customers and prospects to develop opportunities to quote for large capital investment projects in the heavy engineering sector. Projects are high value, typically from around £500,000 for a small project to £10 million + for complete major systems. Orders can be for new or replacement plant. There are something around 2,500 potential customers in the designated region ranging from large multi-nationals to small family businesses. Sales cycles are long, and will need a high degree of customer management coupled with competent technical / engineering knowledge to be able to propose solutions that are fit for purpose in terms of cost, performance, delivery and sustainability. The Role : Your main responsibilities will include: • Taking full responsibility for all customers and prospects within the region, • Building relationships with customers and prospects to gain an understanding of their current equipment condition and future plans to replace / upgrade their plant., • Ensuring that customer requirements are full understood to allow for the provision of detailed and accurate quotations to be provided, • Managing and maintaining the CRM system to ensure that all data relating to potential opportunities is accurate at all times, • Providing forecasts and revenue plans to the Board, • Managing historic customer pricing analysis to ensure quotations made to customers are in line with market prices and previous order pricing, • Negotiating high value contracts, • Presenting our full product offering to customers, understand both OPEX and CAPEX spending pattern providing innovative and proactive solutions, • Develop and maintain a sales strategy for each defined customer, • Contract definition and elaboration of Technical and Commercial Proposals collaboration, • Collaborate as required with the other Group companies worldwide, • Coordination for Sales activities and sales follow-up by monitoring project progresses About You : • Holds a formal qualification in an engineering or technical subject. Whilst a degree level qualification is preferred HNC / HND level qualifications are also acceptable, • Proven experience of success in a B2B sales environment within engineering, manufacturing or very similar is essential, • Experience of CAPEX project sales is essential ; experience of OPEX and aftermarket sales is preferred, • High level of commercial awareness, • First class interpersonal and relationship building skills, • Strong negotiation skills, • Proficient with CRM systems, • Full UK driving licence, • Able to travel throughout the UK, Ireland and Scandinavia, • Project management experience is desirable

Mission Rubber UK are a part of the worldwide leader Mission Rubber Group for Flexible Rubber Couplings & rubber seals for drainage. Covering the UK Market and Ireland, we are supported by our German head office to service the construction industry. Job Overview We are are seeking a Sales Manager to join our growing sales team. The ideal candidate will be responsible for growing sales within the Middle of England, South Coast, Wales and occasional trips to Ireland. The Sales Manager will focus on growing sales with the current customer base, look to grow the sales with potential new customers and help target customer groups that include Builders Merchants and Drainage Specialist. This role offers the successful Candidate numerous opportunities of growth and experience in a market place where we have ample opportunities to gain market share. Travelling is essential for the role. Key Responsibilities of the role: • Effectively manage and develop sales through the stockists and merchants already associated with Mission Rubber., • Promote sales by effective customer service and generally raise awareness of the Company and its products throughout the sales territory., • Give advice to stockists and new customers on product displays & positioning., • Ensure all customer requirements are followed up, maximising sales as far as possible while strictly adhering to dispatch and administration procedures at all times., • Maintain an up to date industrial and commercial knowledge of competitors, products and price., • Work directly with the Directors of the company to target potential merchant groups, OEM customers and independent customers that specialise in our target audience., • Work in association with our market leading internal sales team to assist in generating and securing further sales where possible. Essential Skills and Philosophy Required • Excellent Communication Skills (written and vocal)., • Negotiation Skills., • Full Driving License., • Sales experience., • Proven track record to build relationships with new customers., • Self-motivated., • Team Player., • Well Organised., • Ability to plan and prepare for client meetings., • Computer skills on Microsoft packages., • Well Presented. Key Aspect of our recruitment process for who we are looking for: As a manufacture selling via the building materials supply chain, we require someone who has worked within a manufacturing environment. Our recruitment process is based on core values rather than product knowledge as this can be learned with the training we supply. The ideal candidate will be able to attend the office when not travelling. The offering: • Competitive basic salary with an achievable bonus targets ., • Company car options, • Expense account, • Company phone, laptop and required tools to do the job effectively., • 25 Days holiday, • Positive work culture, • Time with our Germany Head office to receive training on the full product range., • Mission Rubber will offer the support and training needed to be as effective as possible. This includes training seminars with our partners in the industry and supporting you with marketing materials to supply to customers to increase sales with a product line.

Head of Data Science & Analytics £80,000 - £90,000 per annum Fully Remote My client is a leading EdTech business in the UK that empowers educators to create interactive and customizable teaching materials in minutes, turning static lessons into dynamic, student-centred learning experiences. With millions of active users across the globe, strong organic growth and a beloved product by teachers, the company is entering an exciting new chapter as they drive innovation through emerging technologies such as AI to build an even more powerful product. The Head of Data Science & Analytics will build and lead the team that powers data driven decision making across the business. The role will be responsible for establishing best in class data practices and analysis, improving data accessibility and enabling every business function to leverage insights for smarter decision making. Day to day you will be responsible for leading the delivery of high quality analysis that drives strategic and operational decisions; develop frameworks for tracking performance measuring outcomes and running testing; translating complex data in clear and actionable insights. You'll be supporting product innovation by exploring and implementing new AI/ML approaches. You'll establish and scale best practice for making data accessible, reliable and actionable as well as expand the use of self service analytics, ensure data and insights are available to inform strategic and operational decisions. You will also lead and mentor a high performing data analytics team. • The successful candidate will have at least 5 years experience in data science and analytics and will have had some previous experience managing a team., • Proven expertise in applied data analysis and a deep understanding of experimentation, statistical modelling, and advanced analytics., • Hands-on experience with MLOps practices, cloud environments (AWS or Azure), and classical ML model deployment., • Proficiency in Python, SQL, modern data science tools/platforms and BI tools., • Experience enabling data accessibility and self service analytics at scale. Ideally you'll have a background in SaaS, EdTech or a similar industry along with experience of integrating advances analytics or AI/ML into customer facing products. This is an fantastic opportunity to join a market leader in the field of EdTech using the most advanced technology for their continued product innovation. The role is fully remote but the team are highly collaborative and inclusive and are looking for someone with as much passion as them for delivering the best product possible.

Key Points • Head of Customer Success, • Leading Hospitality Tech Management Platform, • Salary - £55 - £65K + Bonus, • YOY growth – Doubling Revenue in 2025 / 26 About The Company • Scale Up – Hospitality Management Software working with Hotels, Bars, Restaurants etc, • Disrupting the market – working with Hilton / Brewdog / Radison etc, • Doubling revenue in 2025 /26, • Remote first working About the Role • Head of Customer Success – with strong progression to director level, • Managing, onboarding and expanding relationships with existing accounts whilst looking for upsell opportunity, • Client facing role - suitable for extroverted individuals! About the Candidate • 5+ Customer Success experience in the hospitality space, • Experience working to commercial targets is a huge bonus, • Passionate, Energetic and target driven Package and Benefits • Base salary - £55k - £65k + Bonus, • Remote first working, • Equity options on joining and directorship within 18 months!

Purpose and Scope: The Strategic Insights Lead is a senior leader reporting to the Head, Customer Engagement Excellence. This leader is both visionary and results driven with a track record of success transforming similar organizations into customer focused teams delivering critical “run the business” insights – e.g. market intelligence, competitive insights, and forecasting - while building leading capabilities for the future. Global Insights function is core to our ability to deliver growth, enable innovation, and drive operational excellence across all regions and therapeutic areas. This role will be accountable for building people capabilities covering a broad range of activities at the global, regional and local levels that include but are not limited to brand team performance, competitive intelligence, customer insights, forecasting, impact analyses, and omnichannel execution. This leader brings a mix of advance technical skills along with an innate ability to coach and direct his people on ways to work with a variety of stakeholders – e.g. marketing, medical affairs, market access, global brand strategy, corporate strategy, new product portfolio, finance, development - while consistently delivering results. This leader will take pride in people development. With a team of ~100 across 26 regions/markets, the Strategic Insights Lead will be expected to continuously enhance the performance through technical skill improvements, stakeholder management, coaching and thought leadership development. Their teams support the insight and analytics of stakeholders in markets and above, requiring this leader to operate at levels of the organization and across the brand life cycle. Responsibilities and Accountabilities: Strategic Leadership • Define and execute the global vision for insights and aligned with corporate strategy and long-term growth objectives., • Serve as a strategic advisor to executive leadership, enabling data-informed decision-making across market, market access, medical affairs, new product portfolio, global brand, finance and corporate functions., • Identify opportunities to automate reporting, forecasting, and insight generation., • Thought leader responsible for defining the standards, processes and future capabilities needed to enhance our use of insights leading to decisions that better informed by data, • Oversee global forecasting, performance metrics, HCP/patient journey analysis, customer insights and competitive intelligence., • Build and evolve robust capabilities in primary and secondary market research, behavioural analytics, and predictive modelling., • Oversee all local brand team insight resources including but not limited to, forecasting, performance metrics, HCP/patient journey analysis, omnichannel execution, customer insights and competitive intelligence., • Lead and own (end to end) the development, implementation and continuous improvement of standardized KPIs, dashboards, and performance measurement frameworks to evaluate marketing, sales, and patient engagement initiatives., • Attract, develop, and retain top-tier talent across geographies and disciplines., • Lead and mentor a high-performing, global team of insights professionals across geographies., • Foster a culture of curiosity, innovation, accountability, and cross-functional collaboration., • Collaborate with key partners across marketing, medical affairs, market access, global brand strategy and growth X hub corporate strategy, new product portfolio, finance, development to unify insights strategies., • Engage with stakeholders at the global, regional and local level, • Represent the insights and analytics function with external stakeholders, including partners, agencies, and advisory boards., • Ensure global consistency while allowing for regional customization and market-specific dynamics. Required Qualifications: • Education: MBA, MSc, PhD, or equivalent in Life Sciences, Business, Economics, or a related field., • Experience: 15+ years in analytics, insights, or strategic functions within the pharmaceutical, biotech, or healthcare sector., • Deep experience in both developed and emerging markets., • First-hand experience in the US market and Japan is a plus, • Proven track record of driving strategic impact through data and insights in a global matrix environment., • Understanding of the insight and data landscaping as it pertains to Marketing, Market Access and Medical Affairs and across the brand lifecycle, • Demonstrated success working with Digital / Technology teams to build future capabilities that are fit for purpose, effective and differentiating, • First-hand experience working in an Agile organization where it is adopted at scale across all functions, • Strong leadership, communication, and stakeholder management skills, including with Executive Committees., • Executive presence with a collaborative and decisive leadership style., • Passion for innovation and patient-centricity., • Experience with digital transformation initiatives and agile., • Exposure to enterprise AI/ML applications in pharma., • Ability to thrive in complexity and drive clarity from ambiguity. Working Environment At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. ***Thank you for your interest in the position. We appreciate the time and effort you put into your application. Please note that only candidates selected for an interview will be contacted.

Interim Head of Technical – Chilled Food Manufacturing A well-established, high-growth food business is seeking an experienced Interim Head of Technical to lead its technical and quality function through a period of transition and improvement. Reporting to the Operations Director, this interim assignment will involve stabilising the existing technical team, maintaining customer compliance, and conducting a comprehensive review of current systems and processes. The role will include delivering a short-term stabilisation plan and developing a clear roadmap for how the business can improve in terms of product quality and consistency. We’re looking for a proven technical leader with short shelf-life food experience and a track record of driving quality improvement in fast-moving, high-care environments. You’ll bring both rigour and empathy, able to quickly gain trust, provide clarity, and deliver tangible change. Key priorities include: • Interim leadership of the technical and quality team, • Ensuring compliance with all customer and audit standards, • Completing a detailed health check of technical systems and supplier management, • Identifying root causes of product performance issues and implementing corrective actions, • Developing a roadmap for technical and quality excellence

Job Title: Global Procurement Regional Implementation Lead Location: London, Sheffield, Birmingham, Southampton & Edinburgh Contract Type: Fixed-Term Contract (FTC) Start Date: January 2026 Industry: Financial Services – Asset Management / Insurance Company: Global Banking Institution Some careers shine brighter than others. If you’re looking for a career that will help you stand out and fulfil your potential, this opportunity offers support, rewards, and exciting new directions. Your Career Opportunity Dynamic and proactive, Global Procurement delivers tangible commercial value. A varied remit spans all aspects of the procurement lifecycle worldwide—from leading relationships with suppliers to ensuring alignment across spending plans. Highly engaged with the business, Procurement specialists develop deep strategic understanding. This leads to stronger approaches to measuring success and ultimately ensures the organization operates ever more effectively. Global Procurement is part of Digital Business Services, providing essential operational and technical support to global teams and helping improve customer service and efficiency. Operations, Services, and Technology combine global expertise and technology to help stay ahead of the competition. The Global Procurement Change and Innovation team helps shape and implement strategic change for internal and external third parties, delivering outcomes that support strategic priorities and add value. The team brings execution skills, a design-led approach, and delivers at pace to achieve desired business outcomes on large, complex, cross-functional projects including local regulatory initiatives. Within a value stream approach, the Regional Implementation Lead will be accountable for the regional implementation and management of key strategic change programmes across Global Procurement Services including Source to Contract, Procure to Pay, Third Party Management including Supplier Management, and other key areas. What You’ll Do • Work closely with the Global Procurement Head of Change and Innovation, Procurement Service Process and Product Owners to manage and achieve delivery against identified initiatives and outcomes, • Manage all key region/market stakeholders enabling delivery outcomes to be met, • Be the key regional SME for all region/market regulatory requirements, • Manage and report on progress to stakeholders, oversee the tracking of risks/issues/dependencies, • Promote adherence to project/programme governance model and use defined standards and tools for processes such as risk logs, change control, and resource requests, • Work closely with each project team and delivery stakeholders to ensure smooth change delivery, • Build, maintain, and strengthen mutually beneficial, sustainable relationships with internal and external stakeholders, • Engage stakeholders through effective communication, conveying complex and technical information in a meaningful and compelling way, • Leverage stakeholder relationships to ensure synergies between people and groups are recognised and harnessed, • Proactively apply change management approaches and techniques, • Establish relationships with key project, region, and market stakeholders, • Adopt Global Procurement Change Governance and standard Change Frameworks, • Act as a role model to create and maintain a collaborative team environment that supports and encourages professionalism and team development What You Need to Succeed • Strong working knowledge of procurement processes and services, • Experience in one or more Procurement specialties: sourcing, procure to pay, third party management, supplier management, procurement operations, • Ability to grow a network of stakeholder relationships to facilitate effective delivery, • Flexibility and resilience in responding to multiple requirements and competing priorities, • Ability to grasp complex and incomplete information to make timely decisions, • Experience with change implementation techniques and approaches, • Strong communication skills across a range of stakeholders, • Experience in Programme / Project Management, • Strong written and verbal communication skills, • Strong analytical and problem-solving skills, • Ability to work within a team and/or independently, • Self-starter with ownership mindset, • Awareness of Change Frameworks, Agile methodologies, and best practice techniques, • Understanding of organizational purpose, values, culture, and transformation fundamentals, • General financial services industry knowledge with specific functional expertise, • Proficiency in at least one of the following platforms: Coupa, Oracle Fusion, or ServiceNow.

Head of Strategy and Insights – Doha, Qatar Join our client as Head of Strategy and Insights, where you will define the future of their premium onboard experience. This role is best suited to experienced consultants or advisors from leading global firms who have delivered insight-led, end-to-end strategy across premium travel, hospitality, luxury goods, or aviation. You’ll lead a high-impact team across strategy, insights, and PMO—driving innovation from concept through to execution in a fast-paced, globally recognised environment. What You’ll Be Doing: • Define and lead the global product and customer experience strategy using best-in-class methodologies developed through consultancy work., • Apply deep consumer behavioural insights to shape strategic initiatives across inflight products, cabin design, service models, and digital experiences., • Lead strategic decision-making through structured frameworks, data analytics, market modelling, and stakeholder alignment., • Direct cross-functional teams and external partners through large-scale transformation and customer experience projects., • Manage strategic project governance, roadmap execution, milestone tracking, and delivery assurance., • Translate high-level strategy into executable programmes, ensuring alignment with long-term vision and commercial objectives., • Establish KPI tracking, performance dashboards, and strategic reporting for C-level review., • Act as a strategic advisor to VP/SVP-level stakeholders across multiple departments., • Lead trend forecasting and innovation scanning to inform future product and consumer strategy., • Build and coach a high-performing team with a consulting-style delivery culture focused on agility, clarity, and impact., • Bring thought leadership from global luxury, hospitality, and premium lifestyle sectors. What We’re Looking For: • Bachelor’s degree required; MBA or Master’s in Strategy, Business or similar highly preferred., • Minimum 10 years’ experience, including time with a top-tier consulting or advisory firm, • Proven ability to run multi-market consumer strategy, product positioning or experience transformation projects for premium brands., • Background in sectors such as luxury travel, aviation, hospitality, or high-end retail/lifestyle., • Excellent stakeholder engagement skills—able to present complex insights to executive audiences., • Experience delivering full lifecycle projects—from strategy development through to implementation., • Strong commercial mindset—comfortable with investment modelling, ROI, and strategic prioritisation., • Deep understanding of customer research, market segmentation, and behavioural insight techniques. Interested? Reach out to Alchemy Global Talent Solutions today.

The company: • A market-leading SaaS platform helping global brands simplify risk, compliance, and security awareness. Trusted by some of the biggest names across tech, finance, and government., • Recently acquired in a huge £100M+ deal, fuelling serious investment, product expansion, and international growth., • A team spread across the UK, US, and APAC, all working with pace, ambition, and purpose., • A company that genuinely looks after its people. Flexibility, trust, and development aren’t perks here, they’re part of the culture. Also a Certified B-Corp!, • If you want to join a brand that’s scaling fast, backed for success, and still small enough for your work to matter, this is the one. The opportunity: • This is a seriously exciting one. Leading the SME CS team, you’ll own and scale the Digital / Tech-Touch Customer Success function for a global SaaS brand., • The goal is simple: Build a digital-first CS engine that drives adoption, retention, and growth through automation, in-app engagement, and smart data. You’ll design the strategy, get hands-on with delivery, and shape how Customer Success operates at scale., • You’ll be working with platforms like Salesforce, Gong, HubSpot, and in-app engagement tools such as Pendo or Userpilot. The foundations are already there and it’s your job is to take them to the next level., • You’ll have freedom to test, iterate, and prove what works. Think one-to-many onboarding, automated journeys, and scalable digital engagement programs. There’s also scope to grow the team, owning how the function evolves across the business. The ideal candidate: You’ll need to show proven, measurable success in building or transforming a Digital Customer Success model. This isn’t a theory role.. They want someone who’s done it before and can show the results. Your job title is less important, but you’ll demonstrate that: • You know how to turn usage data into actionable engagement plans, • You’ve built scalable digital programs that boost adoption and reduce churn, • You’re confident driving strategy but not afraid to get hands-on, • You know how to partner with Product, Marketing, and Data teams to create seamless customer journeys, • You’re naturally analytical, commercially minded, and outcome driven, • You thrive in fast-paced SaaS environments and love seeing metrics move in the right direction, • You don’t need to come from the same industry. What matters is a track record of delivering success through digital CS and an ability to build from the ground up. The package: • £90,000 base salary + 25% bonus, • 25 days annual leave (plus bank holidays), increasing with tenure, • Private healthcare, • Generous pension contributions, • Dedicated training and development budget, • Flexible working and genuine work-life balance, • Global team socials and company events This is a tremendous opportunity to shape the future of Customer Success for a fast-scaling global brand. You’ll build the blueprint for digital engagement and prove just how powerful a tech-touch CS strategy can be. Although I said job title isn’t important, people from the following backgrounds would be interesting: Head of Digital Customer Success, Digital CS Manager, Scaled Success Lead, Customer Success Operations Manager, Digital Experience Manager, Customer Engagement Lead, CS Enablement Manager, Lifecycle Marketing Manager, or Senior CSM owning digital programs.

Job Title: Department Leader – Regulatory Affairs– IVD’s Job Type: Full-Time, permanent position Location: Outskirts of Edinburgh, Scotland, UK – 3x a week on site or REMOTE with ocassional travel once per month Remuneration: Competative remuneration package The role is a full-time, permanent position working 37.5 hours per week. Reporting into the Head of Quality and Regulatory Affairs. This role can offer relocation support to the right candidate that matches the requirements however you MUST hold the FULL right to work in the UK. The business does not offer sponsorship. An exciting opportunity to join an established and growing IVD manufacturer and support a growing Regulatory Affairs Department. As a Regulatory leader you will be responsible for leading the team and ensuring continuous improvements within the Regulatory function. Responsible for the initial registration of new products and for ensuring the continued registration for all products after initial registration or approval, by liaising with regulatory bodies to address compliance issues and to provide this information to the appropriate staff groups. The Department Leader for Regulatory Affairs is also responsible for acting as an active participant in team meetings that relate to changes to developed products that will require further registration and regulatory submissions. The Department Leader is also responsible for managing and supporting the regulatory team, as well as supporting other members of regulatory affairs team across the wider group as required. The Department Leader is also responsible for supporting customer organisations with the appropriate documentation to facilitate registration/maintenance of products. Key Responsibilities: • Serve as a member of the Regulatory and Quality Management Team for oversight and guidance of the entire organisation on RA and Quality strategy and activities, • Ensure that technical documentation and the EU declaration of conformity of the devices for which the business is the legal manufacturer are drawn up and kept up to date, • Manage, prepare and maintain regulatory documentation to enable the Company to comply with ISO13485 standard and to ensure regulatory compliance with the 98/79/EC IVD Directive (IVDD), Regulation (EU) 2017/746 (IVDR), FDA Code of Federal Regulations and Canadian Medical Device Regulations, Part 1 as well as regulations required for rest of world submissions., • Interpret complex legislation and provide expert advice to Management and all staff on all aspects of US FDA, European and worldwide Regulatory Legislation relevant to activities and collaborative undertakings with external organisations, • Assist with the implementation of the Company's Quality Policy to ensure compliance with Good Manufacturing Practice (cGMP), ISO13485 standard, the 98/79/EC IVD Directive, Regulation (EU) 2017/746 (IVDR), FDA Regulations, Health Canada Medical Device Regulation, Part 1 (SOR/98-282), • Contribute to the design and implementation of new quality systems and procedures and identify areas for potential improvement to ensure the concept of continuous quality improvement is realised, • Lead in the management, planning, coordination, preparation and interpretation of relevant information necessary for product licence applications to ensure successful granting, maintenance and development of such licenses by the FDA including but not limited to BLA, 510(k) and PMA submissions for immunohaematology reagents., • Compile and submit initial registration/approval submissions in international markets post initial submission in EU, USA and other large territories, • Compile product information for the preparation of technical files and regulatory dossiers to support product license applications and product licence maintenance for worldwide Regulatory Authorities, • Review analytical data from laboratory processes, clinical field trials and product evaluation data to support product registration and licence applications, • Advise staff on data and information required for successful licence applications and registrations and co-ordinate their efforts to ensure that their contributions to regulatory applications are produced to an appropriate standard for submission, • Lead RA team in the assessments of product changes for impact to existing registration/approvals, • Compile and submitproduct change notifications to regulatory agenciesas required, • Support and guide team members in the preparation of technical files and regulatory dossiers to support product licence applications and product licence maintenance for the worldwide regulatory authorities, • Serve as Company contact for regulatory/registration activities with third party business partners, • Ensure continued registration by completing necessaryregistration renewals as required, • Conduct routine regulatory reporting required as condition of approval (FDA Annual Reports), • Liaise with regulatory agencies and external customers/distributors to provide information to support regulatory processes and to confirm compliance issues, • Support budget preparation and maintenance of budget utilisation, • Lead recruitment and team management, • Perform any other duties as reasonably requestedfrom the Companyfrom time to time., • Conduct all duties in compliance with Good Manufacturing Practice (GMP), Good Documentation Practice (GDP) and appropriate regulatory requirements. Qualifications/Requirements: • A relevant degree or professional qualification and extensive experience in a regulatory affairs environment., • At least 10 years within RA., • Extensive experience of filing US regulatory applications (BLA, 510(k), PMA submissions) and EU CE marking (IVDD/IVDR) applications., • Extensive post-market experiences ensuring ongoing regulatory compliance. For more information, please reach out to me at This role can offer relocation support to the right candidate that matches the requirements however you MUST hold the FULL right to work in the UK. The business does not offer sponsorship.

Role Purpose In this role, you will manage and grow relationships with strategically important clients, focusing on renewal negotiations and long-term relationship management. As the main point of contact for designated clients, you will act as the overall relationship owner, ensuring client satisfaction, retention, and expansion opportunities. Key responsibilities include developing and maintaining a client health status, executing account strategies, and leading renewal discussions to drive successful outcomes. You will collaborate with internal teams to deliver value across all JoinedUp by Beeline products and services, ensuring clients' needs are met while identifying opportunities for growth and contract renewals. This role reports to the Global Head of Operations. Responsibilities: • Own client relationships and ensure overall satisfaction and retention., • Lead contract renewals and negotiate terms to meet growth and revenue targets., • Establish and maintain strong, productive relationships with key client stakeholders., • Develop and execute strategic account plans to drive long-term value and expansion., • Collaborate with internal teams to deliver solutions and meet client needs., • Ensure SLAs are met and operational efficiencies are maintained., • Mediate client issues and provide timely resolutions., • Communicate account status and opportunities to leadership., • Achieve defined revenue and strategic targets for assigned accounts. Requirements: • Bachelor’s Degree or equivalent experience, • Proven Sales negotiation experience, • Proven Account Management skills required in order to create, maintain and enhance customer relationships, • Proven Relationship Management skills both with clients and internal teams, • 2 or more years of Staffing/ MSP /VMS experience, • 1 year of account/project or program management experience (Min), • Experience with change management Desired Competencies: • Contingent Workforce Management experience, • Technical competence (understand software, hardware, networks, etc), • Motivated, goal oriented, persistent, and a skilled negotiator, • High level of initiative and works well in a team environment, • Excellent written and oral communication skills, • Team player, ability to meet deadlines, punctual, organized, fluent communicator with ability to build relationships., • Proven understanding of business drivers, • Strong problem-solving skills, • Passion for process and organizational change management, • Knowledge of Beeline products This role is fully remote, but onsite client visits may be required. Our Company: For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beeline’s seasoned expertise, collaborative innovation, and industry-leading partner network. Our Vision: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes. Our Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce. To learn more about Beeline, our solutions, our culture, and available positions visit . Equal Opportunity Employer Minorities/Women/Veterans/Disabled All emails from Beeline will be sent from an email address ending at “beeline.com". Should you have any doubts about the authenticity of an email, or other communication that is represented as coming from Beeline, please send an email to , before taking any action in relation to the correspondence, and certainly before providing any further contact information to that individual whatsoever

Working for a global travel technology business that heavily customises their software for individual implementations, the Head of Product Management / Product Lead / Product Director role involves leading a transition to become a product-led SAAS business with a more productised offering. Initially working alone across a matrix team of project managers, business analysts, developers and designers, you’ll shape the strategy and build a product team to build the SAAS offering, introducing product management disciplines to validate and prioritise products, features and requests based on value to the customer base and commercial viability. ESSENTIAL experience includes knowledge of travel reservation, airline booking systems or passenger notification record / PNR flows (eg Amadeus, Sabre or Navitaire). This is fully remote role (or hybrid if preferred), working UK/European hours. Candidates for the Head of Product Management / Product Lead / Product Director will: • Develop high-level roadmaps in line with business growth targets and direction., • Build a commercially-driven Product strategy in line with other company strategies., • Managing stakeholders and communication to customers and internally., • Introduce product management process and practices, evangelising product management across the business., • Act as a senior IC Product Manager for key projects, • Manage the entire product lifecycle from strategic planning to tactical execution, • Specify requirements for current and future products, working with customers and internal teams to define and refine product requirements., • Identify and assess potential partner relationships for the products., • Develop and manage relationships with customers, and creating forums for Customer involvement in Product discovery., • Maintaining industry and product knowledge, and keeping up to date with market and technological trends., • Built and lead a high performing team of product managers capable of delivering the product roadmap. Candidates for the Head of Product Management / Product Lead / Product Director role must have: • Strong experience as a senior product manager or product leader., • ESSENTIAL - experience includes knowledge of travel reservation, airline booking systems or passenger notification record / PNR flows (eg Amadeus, Sabre or Navitaire)., • Full lifecycle product management experience, developing strategy through to execution and in-life., • Experience implementing product management structure and processes.

Customer Service & Order Management Coordinator Department: Supply Chain & Operations Reporting to: Head of Merchandising & Planning Location: UK ABOUT FABLE AND MANE Fable and Mane is an innovative, dynamic, and modern hair care brand inspired by ancient Indian beauty secrets, using performance-led, potent ingredients in all its formulas. Created by two entrepreneurial siblings, Akash & Nikita Mehta, Fable & Mane has taken the beauty world by storm, revolutionising the hair care category to become one of the best-selling brands in Sephora. What is it like to work at Fable and Mane? We disrupt as we do, constantly challenging norms to bring fresh ideas to life. We are free to play, fostering creativity and innovation in everything we do. Our empathy unites us, building strong connections within our team and with our community. Our heritage fuels our future, blending ancient wisdom with modern practices to inspire and drive our success. Together, we’re crafting an inclusive space where everyone’s story matters, and where we push each other to grow every day. ABOUT THE ROLE As Customer Service & Order Management Coordinator you will: • Build and maintain strong relationships with Key accounts, ensuring orders are delivered accurately and within a timely manner., • Lead the end-to-end global order management process for B2B and B2C channels and customer base., • Collaborate closely with Commercial, Marketing, and Finance teams to align stock flow with brand strategy., • Analyse performance, identify risks and opportunities, and ensure operational efficiency across all global markets. WHAT YOU’LL DELIVER This will include but not limited to: Customer Service • Responsible for management of global orders for all retailers in NA, UK, ME, India and future regions, including digital channels like Amazon B2B orders. Ensuring orders are processed on time and meet forecasts; pricing, quantity, timing per customer., • Understand global and regional requirements for each customer and proactively highlights any risks based on inventory, shelf life, or not meeting financial objectives., • Partner with Marketing Team to support key activities including activations, Mailers, Holidays, and special events., • Partner with Accounts to translate orders to invoices for on time and accurate payments., • Point of contact for all order management queries, from creation through to order fulfilment ensuring 98%+ on-time delivery, • Maintain order tracker, updating weekly to capture stock shipped, order dispatch dates and highlighting any risk to supply or customer service., • Responsible for weekly order status connects with internal teams providing reports for weekly/monthly/quarterly/annual actuals vs forecasts., • Provide troubleshooting assistance for customer orders and relevant problems while understanding best practices for shipping to key international regions., • Respond to specific customers’ requests to ensure excellent customer service and customer experience. Stock & Inventory Management • Daily stock level monitoring across US, UK, and EU ensuring 95%+ product availability, • Support Head of Merchandising on weekly stock replenishment plans by market ensuring optimal inventory levels aligned to sales velocity., • Weekly inbound stock tracking reports identifying shortages, damages, and delivery variances with resolution plans., • Support Head of Merchandising by highlighting risk and opportunity assessments flagging supply constraints, overstock situations, and market trends., • Work with supply team to strategize excess stock clearance plans including markdowns, promotional recommendations, and liquidation timelines., • Stay up-to-date with new products and launches. Supply Chain & Logistics Operations • Monthly 3PL performance scorecards tracking KPIs (order accuracy, fulfilment speed, damage rates)., • Ensure all fulfilment KPI’s and SLA’s are met to the required standard, • Work with Head of Merchandising to improve dispatch (WH+ Shared) KPIs (dispatch time, % non-ships % inc. shipments, returns processing time), • Oversee RTV process, • Resolution and communication of issues raised by transportation, logistics, imports/exports and customs, escalating where required, • Liaise with warehouse logistics supporting with upcoming product launches including samples, GWP, • Assist efficiency of 3PLs (goods receiving, stock rotation, inventory), taking an active role in cooperation with Supply and Demand teams, • Weekly outbound logistics coordination across D2C, B2B, and retail channels., • Assist with supplier batch-code management Reporting & Documentation • Responsible for daily and monthly departmental reporting on weekly orders statuses, • Supplier invoice tracking and approval ensuring on-time payment and preventing supply disruptions., • Organise relevant import export documentation with Suppliers and Freight Forwarders, • Intercompany shipment documentation including commercial invoices, customs paperwork, and transfer pricing records., • Vendor onboarding packages including relationship setup, system integration, and performance baseline establishment., • Responsible for maintaining database and providing all required information to commercial team for all products, sets, samples, gifts with purchases, required for retailer forms. QUALIFICATIONS & EXPERIENCE • Bachelor’s degree, • 3+ years’ experience in customer service, order management, account management or logistics., • Strong Excel and ERP skills (SAP preferred)., • Experience managing B2B & B2C global orders and 3PL partners., • Excellent communication, organisation, and problem-solving skills.

Our client, a global leader in their field, is looking for a Global Head of Privacy (Compliance) to join their team on a permanent basis. The organisation is at an exciting juncture in their growth story and as a result, they are looking for a lawyer with a background in Privacy to support them on their journey. The role reports into the Chief Compliance Officer who is hugely inspirational, and they are looking for someone to work in partnership with them – helping to build out a best in class privacy function both in the UK and internationally. The role will involve having responsibility for the global vision and execution of our client’s privacy and data protection agenda, ensuring that their business meets all regulatory obligations while driving innovation and marketing growth. The role plays a pivotal part in balancing compliance with opportunity, managing privacy risk, promoting responsible data practices, and enabling value creation through ethical and compliant data use. Working across the business, this leader will embed privacy principles into their culture, processes, and strategic decision-making. Primary Responsibilities will include: • Delivering on a large-scale, multi-country programme design, to strengthen and harmonise privacy compliance across 19 markets, • Develop and implement a proactive, business-focused global privacy strategy aligned with long-term growth objectives, • Establish and maintain a global governance framework that provides visibility, accountability, and effective oversight of privacy issues, • Collaborate with the Digital, Marketing and IT teams to design compliant solutions for data collection, consent, cookie management, retention, and responsible use, with a strong focus on digital marketing, AdTech, and customer data platforms, • Tracking emerging privacy laws and regulations globally and guiding the organisation’s response to new or evolving requirements To be considered for the role you should: • Be a qualified lawyer experienced in privacy and data protection matters on an international scale, • Have significant experience in digital marketing, AdTech, and consumer data, • Have experience of managing a team, • Be able to demonstrate your ability to provide commercially sound and pragmatic advice within complex, fast-moving organisations, • Have proven experience in effective cross-functional leadership, stakeholder engagement, and influencing on an international scale This is a truly unique opportunity to work with one of the most ambitious organisations during their “build- up” phase, where you be central to the success of their growth plans. If this opportunity sounds of potential interest, then please do send your CV to Alexia -

Head of Operations and Growth 12 months Fixed-Term-Contract Full-time or Part-time About Us Operam Academy is an established and fast-growing provider of education and training to the global construction industry. We help organisations to develop the capability and capacity they need to achieve their business goals for collaboration, innovation, and sustained success. Our mission is to enable all construction industry professionals to acquire the knowledge they need to undertake their role in the management and collaborative production of information. So far, we have educated 30,000+ industry professionals in over 65 countries and have an ambitious growth strategy to significantly increase our global reach. The Opportunity We are looking for a highly motivated and experienced Head of Operations and Growth to drive operational efficiency and global business growth, whilst ensuring that our learning solutions are delivered seamlessly and effortlessly. • Role: 12-months FTC. Available for both full-time or part-time applicants., • Salary: £70,000; plus company and individual performance related bonus and workplace pension., • Location: Remote with occasional travel to London and the head office in Letchworth., • Holiday: 25 days annual leave., • Benefits: Opportunities for professional development. The Role Your key responsibilities will include (but are not limited to): • Operational Management: Oversee daily operations and business systems to ensure efficiency and quality delivery of learning solutions., • Strategic Planning: Develop and implement strategic plans to enhance operational effectiveness and drive business growth., • Financial Oversight: Manage financial planning, budgeting, and reporting to ensure the financial health of the organisation., • Client Relationship Management: Support the creation and maintenance of strong relationships with clients, ensuring satisfaction and repeat business., • Sales and Marketing: Oversee sales and marketing plans to drive sales and attract new customers., • Quality Assurance: Implement and monitor quality assurance processes to uphold the highest standards in learning content development and delivery. The Person You must have: • Strong leadership, strategic planning, and financial management skills., • Evidence of engaging and managing internal and customer relationships at all levels., • Evidence of driving business growth for an international scale-up., • A Bachelor's or Master’s degree in Business Administration, Management, or a related field., • Excellent language, communication and interpersonal skills., • Excellent problem-solving and decision-making abilities., • Strong data-driven analytical skills., • Strong ethical standards and integrity. Application Process If you’re passionate about business operations and eager to make a meaningful impact, we’d love to hear from you. Please submit your CV via our LinkedIn job posting. Qualified candidates will be invited to submit a cover letter to support their application. Once the posting closes, selected candidates will be invited to a one-to-one introductory video call. From there, shortlisted applicants will progress to a formal interview, which will include competency-based questions and a short pre-prepared presentation. Full details will be provided in advance. The formal interview is intended to be the final stage of the recruitment process; however, additional interviews may be scheduled if necessary.

Salary: £90–120k & Equity Options Location: Remote-first (with meetups in London) A high-growth, mission-driven cybersecurity scale-up are looking for a Head of QA to elevate quality from a process to a culture — embedding automation, consistency, and collaboration across all products and teams. What You’ll Be Doing • Lead the QA transformation strategy across web, desktop, and mobile security products, • Embed automation-first principles into the secure development lifecycle, • Build scalable frameworks and test architectures for complex, multi-platform environments, • Integrate automated tests into CI/CD pipelines to improve reliability, visibility, and release confidence, • Define and track key quality metrics including automation coverage, defect escape rate, and release stability, • Coach and scale a high-performing QA team while fostering a culture of shared quality ownership, • Drive cross-functional collaboration across Engineering, Product, and Security teams, • Champion modern tooling, continuous improvement, and data-led decision-making to reduce risk and accelerate delivery What You Bring • Proven leadership in QA within high-growth or cybersecurity-focused environments, • Strong hands-on expertise in automation framework design, CI/CD integration, and test reliability, • Advanced programming experience in JavaScript/TypeScript and Python, • Experience leading QA across multi-platform stacks (web, desktop, mobile), • Track record of mentoring and scaling QA teams while embedding a culture of ownership and accountability, • Strategic mindset with the ability to balance speed, risk, and user trust, • Excellent stakeholder management and communication skills, • Familiarity with performance testing, observability, and modern QA tooling, • Passion for building secure, seamless user experiences that earn customer confidence Why Join Join a fast-scaling, mission-driven cybersecurity company redefining how organisations protect themselves in the digital era. You’ll be part of a team that values innovation, autonomy, and impact — where your work directly strengthens digital trust across thousands of users. Enjoy a remote-first culture, flexible working, generous learning and development budgets, equity, private healthcare, and a collaborative, security-first team committed to excellence and growth. If you’re ready to lead with purpose and redefine what quality means in cybersecurity, apply now to learn more.

The company: • A market-leading SaaS platform helping global brands simplify risk, compliance, and security awareness. Trusted by some of the biggest names across tech, finance, and government., • Recently acquired in a huge £100M+ deal, fuelling serious investment, product expansion, and international growth., • A team spread across the UK, US, and APAC, all working with pace, ambition, and purpose., • A company that genuinely looks after its people. Flexibility, trust, and development aren’t perks here, they’re part of the culture. Also a Certified B-Corp!, • If you want to join a brand that’s scaling fast, backed for success, and still small enough for your work to matter, this is the one. The opportunity: • This is a seriously exciting one. Leading the SME CS team, you’ll own and scale the Digital / Tech-Touch Customer Success function for a global SaaS brand., • The goal is simple: Build a digital-first CS engine that drives adoption, retention, and growth through automation, in-app engagement, and smart data. You’ll design the strategy, get hands-on with delivery, and shape how Customer Success operates at scale., • You’ll be working with platforms like Salesforce, Gong, HubSpot, and in-app engagement tools such as Pendo or Userpilot. The foundations are already there and it’s your job is to take them to the next level., • You’ll have freedom to test, iterate, and prove what works. Think one-to-many onboarding, automated journeys, and scalable digital engagement programs. There’s also scope to grow the team, owning how the function evolves across the business. The ideal candidate: You’ll need to show proven, measurable success in building or transforming a Digital Customer Success model. This isn’t a theory role.. They want someone who’s done it before and can show the results. Your job title is less important, but you’ll demonstrate that: • You know how to turn usage data into actionable engagement plans, • You’ve built scalable digital programs that boost adoption and reduce churn, • You’re confident driving strategy but not afraid to get hands-on, • You know how to partner with Product, Marketing, and Data teams to create seamless customer journeys, • You’re naturally analytical, commercially minded, and outcome driven, • You thrive in fast-paced SaaS environments and love seeing metrics move in the right direction, • You don’t need to come from the same industry. What matters is a track record of delivering success through digital CS and an ability to build from the ground up. The package: • £90,000 base salary + 25% bonus, • 25 days annual leave (plus bank holidays), increasing with tenure, • Private healthcare, • Generous pension contributions, • Dedicated training and development budget, • Flexible working and genuine work-life balance, • Global team socials and company events This is a tremendous opportunity to shape the future of Customer Success for a fast-scaling global brand. You’ll build the blueprint for digital engagement and prove just how powerful a tech-touch CS strategy can be. Although I said job title isn’t important, people from the following backgrounds would be interesting: Head of Digital Customer Success, Digital CS Manager, Scaled Success Lead, Customer Success Operations Manager, Digital Experience Manager, Customer Engagement Lead, CS Enablement Manager, Lifecycle Marketing Manager, or Senior CSM owning digital programs.

Head of Installation & Construction Location: Home-based (with regular travel to sites across the UK) Work Pattern: Approx. 50% working from home, 50% travel to customer and construction sites Join Saint-Gobain Offsite Solutions – a leader in modern methods of construction – as our new Head of Installation & Construction, where you’ll play a key role in driving excellence across our timber frame installation operations. About the Role You’ll take ownership of our OSS Installation team and sub-contract labour to deliver high-quality timber frame construction projects nationwide. Working closely with our housebuilder clients and internal teams, you’ll ensure that every site is delivered safely, efficiently, and to the highest standards. Reporting directly to OSS Technical, Design and Construction Director, you’ll oversee 2–3 direct reports and lead the internal teams who manage subcontractors. This is a hands-on leadership role, involving regular site visits, progress checks, health & safety updates, and programme management to keep projects running smoothly. Key Responsibilities • Lead and manage the OSS installation and subcontract teams to safely deliver timber frame build programmes on time, on budget, and to specification., • Oversee health & safety standards and ensure compliance across all sites., • Support pre-construction and delivery planning to optimise build quality and efficiency., • Provide experienced guidance to sales, estimating, and design teams., • Drive performance improvements through KPI management and reporting., • Maintain strong relationships with clients and internal stakeholders., • Support your team’s development through coaching, training, and clear communication. About You We’re looking for a leader who combines deep technical knowledge with great people skills. You’ll need to be confident managing multiple projects and teams while keeping a customer-first mindset. Essential Experience: • Proven experience in timber frame construction (preferably large-scale / housebuilder sites), • Background managing teams or subcontractors in construction., • Strong understanding of on-site installation processes and health & safety practices, • Excellent organisational, leadership, and communication skills, • Ability to work independently and travel regularly across the UK. Why Join Us? At Saint-Gobain Offsite Solutions, you’ll be part of a forward-thinking, innovative business that’s helping shape the future of construction. You’ll enjoy a supportive culture, professional development opportunities, and the chance to make a real impact in a growing area of our business.

About Bedford Bedford Consulting is one of Anaplan’s largest and most established Gold Partners, recognised as Anaplan’s EMEA Partner of the Year for 2025 - our tenth consecutive win. We help businesses make smarter, faster decisions by connecting their planning processes through Anaplan’s cloud-based platform. With certified expertise across all functional and industry specialisations, we’re committed to delivering excellence for our clients and continuous growth for our people in a collaborative, values-driven environment. Role Opportunity An exciting opportunity for a Project Manager is now open within the Project Management Office. The role will work closely with the Bedford Professional Services teams, across all regions, to manage projects within Bedford’s Services and Product portfolio to deliver value to both Bedford’s customers and its business. Reporting into the Head of PMO, project management responsibilities include the management and transition of projects via the ‘Anaplan Way’ Agile based methodology with the required governance and control in line with Bedford’s project delivery framework. The Project Manager, ideally with EPM or Application Development experience, will be managing several (sometimes large and complex) projects simultaneously to their respective plans. This role will also play a crucial part in delivering the right outcomes to the satisfaction of Bedford’s customers. It is important therefore, the candidate has significant experience of communicating effectively to all levels of a business and different external stakeholders, as well as being used to working in a dynamic & fast paced environment. Reports to: Head of PMO Location: Hybrid – mixture of remote working and travelling to customer site or London Head Office approx. x2 days per week Key Responsibilities • Govern the definition of project scope and objectives, involving all relevant stakeholders, to drive the project through its ‘Foundations’ phase., • Develop a project plan to manage each project from, adhering to Bedford’s governance criteria and commercial parameters., • Lead internal resources/teams as well as all partners (third parties/vendors) and Customers for the seamless execution of projects, ensuring all projects are delivered on-time, within scope and to budget., • Manage changes to the project scope through the appropriate project or commercial control methods. Feeding through lessons learned through to Bedford management for corrective action as part of the Continuous Improvement process., • To manage project risks and issues appropriately, providing the correct risk management response and action from review with relevant internal business and/or Customer/partner function or stakeholders., • Measure and report project performance (RAG) using suitable services and techniques (such as the traditional RAID log and planning tools) regularly communicating to management and escalating as required in an appropriate method, with possible solution options to any challenges faced., • Providing full financial control end to end during the project. Budget tracking/forecasting and time-recording to keep to project tolerances., • To manage the transition of projects in an assured and auditable manner. Formally transitioning the products and/or solution into the Bedford Care team and Manage Services for business-as-usual support, both from a Bedford and Customer perspective before ‘Go-Live’ and closing the project correctly., • Lead and encourage all professional services team members throughout project delivery. Formulating collaboratively agreed plans and keeping the project team always updated with progress and any risk or issue management., • Work effectively with all key stakeholders to manage business expectations, both internal and Customer based. Providing confidence (backed up by evidence based objective project reporting) and building relationships to ensure Bedford project delivery will deliver to the outcomes expected., • To undertake continuous learning (periodically researching new tools and methods, or new business concepts or frameworks) and consider how to optimise productivity, reduce waste and generate more customer value. Key Pre-requisites • Proven technical project management experience of 5 years plus within an IT Professional Services and/or Manage Service environment., • Experience working within an IT Consultancy as well as an advanced knowledge of Software Development Lifecycle projects, • Knowledge of Anaplan, products/services and delivery projects, would be advantageous., • Excellent Customer-facing and internal communication skills, both written and verbal., • Solid organisational skills, including attention to detail and multitasking, as well as an ability to prioritise demanding workloads to maintain productivity., • Strong Microsoft Office (Outlook, Teams, Word, PowerPoint, Excel) skill is essential. Working knowledge of Software Development tools such as Jira would also be advantageous., • Certification within Agile PM, Project Management Professional (PMP), PRINCE2 or similar is required., • Professional qualification in degree, equivalent discipline or alternatively to hold significant industry experience., • Able to manage several large and/or complex project deliveries in parallel at any one time., • Excellent presentation skills with proven ability to speak comfortably in front of groups and to executive audiences., • Able to chair meetings and facilitate workshops with differing audiences, assimilating information and leading discussion to achieve clear objectives., • Ability to thoroughly understand related industry technology, to formulate and articulate effective solutions with attention to commercial parameters., • Experience of working with CRM, ERP and ITSM platforms – to underpin the full Sales into Service project lifecycle - and has working knowledge of ITIL., • Good at team building, enthusiastic, self-motivated and able to motivate others as well as resolve conflicts to achieve common goals and objectives., • Personable and able to build key relationships (to be flexible in approach) and trust with colleagues, partners and customers., • A record of contributing to the wider PMO department, helping both the PMO and the wider business to achieve its strategies as well supporting the aim of continuous improvement. Company policy statement Our preferred selection process includes a combination of interviews and assessment centres. Additionally, to protect our business interests and ensure employee wellbeing, we reserve the right to conduct proportionate pre-employment checks and ongoing diligence both before and during employment.

Our client is looking for a strategic and hands-on VP of Product to lead product vision, strategy, and execution for a fast-scaling business. This is a senior leadership role working closely with the CEO, CTO, and wider leadership team to define the roadmap and deliver world-class products that drive growth and customer impact. Key Responsibilities • Define and execute the company’s product strategy in line with business goals., • Lead, mentor, and scale a high-performing product management team., • Drive the full product lifecycle - from discovery to delivery - ensuring customer needs translate into measurable outcomes., • Collaborate cross-functionally with engineering, design, marketing, and sales., • Own product metrics, performance, and user experience standards., • Champion a data-driven, customer-centric approach to innovation. About You • Proven experience as a Head of Product / VP of Product in a scaling environment., • Strong background in B2B or SaaS products (or relevant sector)., • Skilled in building and leading teams across multiple product lines., • Excellent communication, leadership, and stakeholder management skills., • Strategic thinker with a bias for action and delivery.

Better places, thriving communities. Main Purpose of Role The Senior Electrical HV Tendering Engineer be responsible for developing proposals for major electrical works including 11/33/132kV projects spanning BESS, Solar Parks, Data Centres I&C etc up to £15m+. Working in close partnership with key stakeholders to include Business Development, Design Engineers and Project Managers, the Senior Tendering Engineer ensures the successful delivery of proposals to both new and existing customers. Also responsible to manage Tendering Engineers within the team. These sectors are a key area of growth for ESM Power, and we are looking for an experienced Tendering Engineer to join our growing and successful team. Key Duties and Responsibilities · Assessment of bid opportunities leading to agreed bid / no-bid review including assessing key projects and client criteria. · Assess and evaluate any risks and potential problems. · Responsible for checking the accuracy and completeness of client's tender documents. · Evaluations of options and alternatives · Assist in the technical and estimating element of preparation of tender and quotations from specification and drawings within defined time periods – In conjunction with Procurements, liaise with Sub-contractors and supplies to obtain the best available quotations. · Review tender documentation and assess a project technically and being responsible for the overall estimate of cost based upon client specification and technical requirements. · Produce formal handover documentation on accepted work. Attend handover meetings where required and explain project scope, estimate, clarifications and assumptions. · Completion of all company procedure documents and financial information including database and tendering diary. · Review and peer review all projects with the estimating team. · Assist with client meetings to provide technical support. · Mentor and develop the technical understanding with team members. · Ensure a consistent approach for the production of proposals. · Ensure monthly and weekly management reports are generated as required. · Build and maintain tender database. · Assist with the correct closure of projects including lessons learnt. · To work alongside members of the Bid team in review of contract T&C's ensuring suitable terms are referenced on all quotations. · To perform all duties in line with the Company's HSQE Policies and Procedures. Job Context/ Key Challenges · To work to challenging deadlines on providing proposals for approval. · To manage interface with Business Development roles and ensure conflicting priorities are satisfactorily resolved. · Cross functional working with the project managers / design engineers when handing over new projects and reviewing variations. Dimensions: · Approval of estimates up to £15m. · The Senior Electrical 132kV/33kV Tendering Engineer role will be fully accountable to the Head of Tendering. Qualifications and Experience The person carrying out this role is likely to be a highly mobile, motivated, and experienced with a proven track record of supporting teams in a demanding customer focused environment. The ability to work under pressure and achieve challenging deadlines is essential. Excellent communicator at all levels with the ability to build good working relationships both within ESM Power and with external customers. HNC/HND in electrical engineering Experience within the DNO sector and non-regulated sectors. Experienced Engineer with a proven track record in providing technical solutions and costing for an electrical and civil engineering environment. Knowledge of HV & LV installations and switchgear Experience up to and including 132kV. In addition, you will need to demonstrate. • Good knowledge of Microsoft Office, Outlook, Word, Excel., • Good written, verbal and presentation skills., • Self-motivated, enthusiastic and able to motivate staff to meet tight deadlines., • Well organised, tidy worker with good work presentation skills Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

We’re looking for a Director of Operations to join a fast-paced, direct-to-consumer business set to double in size over the next five years. Reporting directly to the C-suite, this newly created role will lead and develop a large, multi-site operational team while driving the delivery of key strategic initiatives. As a pivotal member of the leadership team, you’ll play a central role in building the operational foundations for the company’s next stage of growth and ensuring its continued success. This person can be based anywhere but needs to be able travel to the sites across the UK (North, Midlands, South) and to the head office when required. Responsibilities • Build and lead high-performing operational teams across fulfilment centres, fostering a culture of trust, accountability, and continuous improvement., • Shape and execute the operational strategy, inspiring and guiding the team through every stage of growth., • Deliver world-class results across key KPIs — including cost efficiency, customer lead times, and order accuracy — setting ambitious targets and holding the team to exceptional standards., • Champion business continuity and operational resilience, ensuring the team can adapt effectively to change or disruption., • Drive automation and continuous improvement initiatives across fulfilment sites, identifying opportunities to enhance efficiency, optimise systems, and reduce costs., • Oversee relationships with third-party partners, including automation providers, ensuring seamless integration and high performance., • Lead the planning and scaling of resilient fulfilment operations, • Collaborate closely with cross-functional teams in technology, product, finance, and commercial to deliver aligned, scalable operational solutions., • Ensure all operational processes uphold the highest standards of clinical governance and regulatory compliance., • Represent frontline teams and customers, ensuring strategic decisions reflect real-world operational impact. Requirements • A seasoned operations leader with deep expertise in e-commerce logistics, ideally within pick-pack-ship environments., • Technically adept and forward-thinking, with strong knowledge of warehouse automation and technology integration., • Commercially minded, with proven success in budget management and data-driven decision-making., • Experienced in scaling operational teams and distribution networks in e-commerce, retail, or consumer healthcare., • Skilled in end-to-end supply chain management, including import processes and automation., • Collaborative, with experience partnering across technology, product, and other business teams to drive operational excellence in fast-paced environments., • Proven P&L ownership and a track record of delivering commercial success.

Head of Product Design (UI/UX, AI-Forward) - Contractor Downstream · Open to employees in Austria, Belgium, France, Germany, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, Spain, Switzerland, and the United Kingdom About Downstream Downstream is transforming the construction industry by building a marketplace for equipment rentals, portable toilets, and roll-off dumpsters. We are scaling fast. Our vision: bring price transparency, automation, and intelligence into one of the most manual, underserved verticals in the economy. We’re inspired by clean design and modern architecture—and we’re pushing forward with AI-native product thinking, not bolting it on later. The Role We’re hiring a Head of Product Design (UI/UX) who is obsessed with creating intuitive, elegant, and impactful user experiences. You’ve shipped something before—whether at a startup that scaled, a product that users loved, or a platform that redefined a workflow. You know the pain of turning complex problems into simple, usable solutions, and you want another shot at shaping an industry from 0 → 1. At Downstream, you’ll work directly with our CEO, CTO, and Product team to: • Define and own the design vision for our marketplace, supplier tools, and customer experience., • Lead end-to-end design for web and mobile, including UX flows, UI systems, and visual identity., • Architect AI-native product experiences that feel intuitive, not artificial—helping users trust automation and agents in critical workflows., • Collaborate with engineers and product managers to ship fast: prototype, test, iterate, and refine., • Build and scale our design system so we can move quickly without sacrificing quality. Responsibilities • Drive the product design strategy across customer, supplier, and internal platforms., • Build and maintain UI/UX standards that reflect simplicity, trust, and efficiency., • Design AI-native experiences—where agentic systems interact seamlessly with users, data, and decisions., • Conduct user research and usability testing with construction industry stakeholders., • Mentor and grow a design team as we scale. What We’re Looking For • Battle-tested designer: You’ve shipped real products (startup, marketplace, SaaS, or similar)., • AI-forward mindset: You don’t just add AI—you design around it, making it feel natural and empowering., • Builder’s DNA: Comfortable with ambiguity, speed, and iteration. You’ve felt the pain of building in the real world and still want more., • Technical & design skills:, • UI/UX design (Figma, Sketch, or equivalent), • Strong UX research and prototyping chops, • Design systems and component libraries, • Understanding of modern frontend frameworks (bonus: Flutter, React), • Experience designing for AI interactions (chat, agents, workflows), • Startup mentality: Hands-on, resourceful, willing to go beyond your job title., • Industry experience: Construction tech or marketplaces a huge plus—someone who can empathize with our users. Nice-to-Haves • Experience in marketplaces, logistics, SaaS, or fintech., • Familiarity with B2B workflows and procurement tools., • Contributions to open-source design systems or AI products. Why Downstream • Early-stage, high-growth startup with real traction., • Work with a small, sharp, and ambitious product + engineering team., • Opportunity to shape AI-native product experiences in an industry that hasn’t seen this level of innovation before., • Competitive salary + equity

We are delighted to be partnering with a high-growth Fintech start-up seeking to appoint a Money Laundering Reporting Officer (MLRO). This is a key hire and the role is of a remote nature with occasional travel to London as and when business needs arise. An equity component is offered in addition to a competitive salary. Job Summary The MLRO will be the firm’s statutory Head of Financial Crime Compliance, directly responsible for oversight of all anti-money laundering (AML), counter-terrorist financing (CTF), and sanctions compliance activities. The successful candidate will be instrumental in the FCA authorisation process, embedding a robust financial crime framework, and ensuring the firm meets all regulatory requirements under the Electronic Money Regulations 2011 (EMRs) and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLRs). Key Responsibilities: Regulatory and Strategic • FCA Licence Application: Act as the lead for all Financial Crime elements of the FCA EMI licence application, including drafting the Financial Crime Chapter of the Regulatory Business Plan, conducting gap analyses, and interacting with the FCA during the application process., • Regulatory Accountability (SMF17): Hold the SMF17 designation, maintaining the required Statement of Responsibilities (SoR) and being personally accountable to the FCA for the firm's financial crime controls., • Governance: Report directly to the Board of Directors on the effectiveness of AML/CTF systems and controls, at least annually. AML/CTF Systems and Controls • Risk Assessment: Develop, implement, and maintain the firm’s formal Money Laundering and Terrorist Financing Risk Assessment (MLTRA), ensuring it is current and covers all products, services, customers, and geographies., • Policies & Procedures: Establish, implement, and maintain comprehensive, written AML/CTF policies, procedures, and controls, covering Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Sanctions screening, and transaction monitoring., • Suspicious Activity Reports (SARs): Act as the statutory point of contact for external communication with the National Crime Agency (NCA), receiving internal suspicious activity reports, evaluating them, and submitting SARs to the NCA where appropriate., • Transaction Monitoring: Oversee the design, tuning, and operation of the automated transaction monitoring systems, ensuring appropriate risk typologies are covered., • Sanctions: Ensure the firm’s Sanctions screening program is effective, covering customers and transactions against global sanctions lists (OFSI, OFAC, UN, etc.). Training and Culture • Training: Develop and deliver mandatory, bespoke, risk-based AML/CTF training programs for all staff, management, and the Board of Directors, ensuring they understand their personal responsibilities., • Oversight: Foster a strong financial crime compliance culture throughout the organisation. Required Knowledge and Experience: Category Requirement • Experience: Minimum of 5 years of progressive experience in Financial Crime/AML Compliance within the UK financial services sector. Must have prior experience as a Money Laundering Reporting Officer (MLRO) or Deputy MLRO (DMLRO) in an FCA-regulated Payments Institution (PI) or Electronic Money Institution (EMI)., • Regulatory Deep, practical working knowledge of the MLRs 2017, EMRs 2011, Proceeds of Crime Act 2002 (POCA), and the FCA Handbook (especially SYSC and SM&CR rules)., • Technical: Proven experience in drafting and implementing AML/CTF policies, performing MLTRAs, managing Transaction Monitoring systems, and reporting to the NCA. Qualifications: • A recognised AML/Financial Crime professional qualification (e.g., ACAMS, ICA Diploma in Anti-Money Laundering). Skills: • Excellent leadership, communication, and stakeholder management skills, capable of influencing the Board and challenging senior management.

Procurement Manager | £55k to £65k | Rotherham (on-site) A leading engineering and manufacturing business in Rotherham is seeking an experienced Procurement Manager to take ownership of procurement strategy and drive commercial improvement across the supply chain. Reporting to the Head of Commercial and Supply Chain, this pivotal role will shape the direction of procurement activity - overseeing supplier relationships, category strategy and stock management to ensure exceptional value, service, and efficiency. Responsibilities: • Actively lead the Head office Procurement team in line with the goals of the wider Business strategy., • Development of product category strategies aligned with business needs, building a supply chain capable of delivering the desired customer service levels, at competitive costs., • Drive savings by developing and applying various strategies such as volume leverage, supplier concentration, and negotiate prices, shipping schedules and other terms as required., • Development of collaborative long-term partnerships with suppliers, ensuring our products meet our Engineering requirements., • Drive cost improvements across the supply chain through continuous review and revision., • Development of a strategy with key stakeholders within the business on inventory management and ensure the MRP system reflects the strategy., • Monitor and evaluate supplier performance against metrics for price, quality, delivery, and customer service., • Implementation of appropriate department KPI’s and measure and monitor performance against these., • Ensure that procurement activity is compliant with all relevant regulatory and best practice frameworks ie. ISO9001 / 27001., • International trade compliance, including understanding of export control compliance, denied party screening, export license requirements. Person Specification Essential: • Degree qualified in a relevant discipline., • Competent in all Microsoft Office applications, with strong proficiency in Excel., • Proven experience within an international procurement or supply chain role., • Working knowledge of international trade and related compliance requirements., • Experience working in a customer-focused environment with a strong service ethos., • Self-motivated, enthusiastic, and proactive in identifying and solving problems., • Creative thinker, contributing to continuous improvement across processes and systems., • Strong communicator with the ability to influence and engage at all levels., • Demonstrated ability to develop, motivate, and support team members., • Capable of working independently and under pressure to meet tight deadlines., • Adaptable and able to promote, embrace, and manage organisational change., • Committed to maintaining a positive and collaborative working environment. Desirable: • CIPS (or equivalent) Diploma in Procurement & Supply (Level 4 or above), or currently working towards a Professional Diploma in Procurement & Supply., • Strong analytical skills with the ability to interpret complex data and drive informed decision-making., • Experience using SAP or similar ERP/MRP systems., • Proven ability to manage and resolve challenging supply chain issues effectively., • Strong leadership qualities, with the ability to inspire and develop others., • Entrepreneurial and commercially minded approach to management.

General Overview This is a role for someone who is passionate about solving domestic property subsidence issues to the highest technical standard. The role covers all aspects of Engineering for our residential subsidence repair business. It is a hands-on role in all aspects, including site visits and being personally responsible for deliverables including supporting our Global businesses. Key tasks include: Accurately diagnosing subsidence properties both structurally and geotechnically and creating technically correct treatment plans, Feasibility of schemes, design, design checking, quality assurance of all residential designs, quote quality checking and advising the operations department on engineering matters. About the Company At Geobear, we’re building something incredible. Established over forty years ago, Geobear is a fast-growing ground engineering contractor specialising in sustainable solutions, working in various market sectors. We are looking for excellent new people to join our business and be an integral part of our growth plans. We prioritise our values and provide a place where you can be yourself and thrive. Geobear offers opportunities for development, growth, and a remarkable career. We work directly or indirectly for all the major infrastructure owners and built very strong relationships in this market. We have achieved significant growth over the past few years and have very ambitious and exciting growth plans for the next 15 years. What Sets Geobear Apart Geobear leads the industry with sustainable and efficient ground stabilisation solutions. Our advanced resin injection technology is a non-disruptive, faster, and more sustainable alternative to traditional methods. Sustainability: Our eco-friendly solutions reduce the carbon footprint, addressing ground stabilisation issues worsened by climate change. Efficiency: We deliver projects swiftly with minimal disruption, ideal for businesses needing quick turnaround times. Innovation: Continuous innovation ensures state-of-the-art, effective, and sustainable solutions. The company vision is on continuous improvement Culture: We foster a growth mindset culture where every team member has an opportunity to harness their skills and experience and to develop their professional skills to advance in the company if they perform well over time. Join Geobear and be part of a team that’s making a significant positive impact on the environment and the future of ground engineering. Our Vision and Values Purpose: We enhance people’s quality of lives by reducing stress and expedite decarbonisation of the planet. Vision: To be the world leading provider of sustainable geotechnical asset management solutions. Our Culture If you are hungry for growth, enjoy targets and are open-minded about new ways of thinking and doing things, you will find it great working for Geobear. Our job is to solve problems for our clients, so the more proactive a problem solver you are, the better you will fit into our team of dedicated colleagues. We strive to keep our clients' world running with our proven technology which saves time, money and the impact on the world. Qualifications • Educated to degree standard in Civil & Structural Engineering, M Eng / MSc (Eng) preferable, • A track record of designing geotechnical solutions, preferably in domestic subsidence space, • IT skills across multiple platforms - Google Suite/MS Office/Salesforce/Plaxis, • Experience in retaining wall analysis and design., • Member of ICE / IStructE Experience • c10 years experience in engineering, • Variety of project sizes and complexities (all causations of subsidence), • Ideally coming from a contracting and / or consulting business and / or loss adjusting and / or building control with experience in building / foundation engineering and repair. This role requires someone who is used to dealing with multiple tasks at a time with strong ICT skills, preferably Salesforce. Experience of dealing directly with both customers and internal stakeholders. They will have a good knowledge of building techniques and design. Personal attributes • Passion for subsidence in domestic properties and technical excellence., • Strong team player and excellent communicator., • Operates with high integrity, is resilient and takes ownership of their objectives. This person should be knowledgeable, highly organized, dynamic and flexible in their approach and should be of a strong character and have the ability to challenge performance and be challenged., • Hands-on individual who is used to working in a fast paced changing environment. Someone who can work under pressure, solve problems and is a good team player., • Ability to work with speed to issue design and QA approvals, • Ability and willingness to carry out virtual inspections of residential dwellings to diagnose the problem Responsibilities • Visiting properties online (80%), • Visiting properties in person (20%), • Diagnosing properties, • Creating designs, • Technical support of Area Managers, • Training of Area Managers, • Proactive customer work to educate the market, • Developing feasibility schemes, • Designing a suitable repair for buildings that have suffered from subsidence, • Checking of internal design in accordance with in house design guidelines, • Checking the quality of quotations in lines with in house quoting guidelines, • Signing off Certificates of Structural Adequacy., • Overseas support during holiday periods, • Working with operations to learn how designs perform on site, • Supervising retreatment works on site, • Customer facing meetings (CPDs, account reviews), • Supporting Head of Social Housing and Head of New insurance business in business development

Head of Sales (Contract / Interim) Remote (UK) Part time or full time options ASAP start A high-tech engineering business with world-leading methane detection technology is now at a turning point. The product works, the trials are successful, and the interest is real; but the next step is conversion. We’re looking for a Head of Sales to turn paid trials into commercial deployments, driving six-figure deals with enterprise clients across oil and gas, energy, utilities, wastewater, and biogas sectors. This is about momentum: taking what’s already in play and getting deals over the line. The Role You’ll be brought in to create immediate commercial impact, driving progress through complex enterprise sales cycles and establishing the path from pilot to scale. You’ll focus on: • Moving existing opportunities from demo and paid trial to first purchase and multi-unit rollout., • Managing relationships with major enterprise customers; typically utilities, downstream oil and gas, and large energy firms., • Structuring deals that blend capital sales with recurring service or cloud revenue., • Adapting commercial models (capex vs opex) to suit customer funding approaches., • Building executive-level trust and setting up for long-term expansion., • Installing sales discipline – pipeline clarity, forecasting, cadence, and progress reporting. Typical deal values range from £50,000–£100,000 for initial units, expanding to £250,000–£500,000+ as deployments scale. What We’re Looking For • Proven experience in enterprise-level, consultative sales within downstream oil and gas, utilities, waste water, or energy sectors., • A track record of converting trials into scalable commercial contracts., • A pragmatic, hands-on operator who can build momentum fast and work with existing pipelines., • Comfortable engaging at senior levels in large organisations and managing multi-stakeholder deals., • Experience building commercial traction in early adoption markets., • A “get stuck in” attitude - someone who’s taken a product from zero to meaningful revenue before. What You’ll Get • The opportunity to make an immediate impact on climate outcomes while generating substantial revenue., • Direct access to senior leadership shaping the company’s next phase., • The opportunity to make a measurable impact fast - converting live opportunities and defining a scalable sales approach., • A seat at the table influencing pricing, partnerships, and future go-to-market direction., • Possible conversion from a contract to a permanent role within the business., • We are aware day rate is undisclosed; that’s because there isn’t a set range per se, and we want to hear from you. You can expect to be paid well for the value you bring. The Impact You’ll be the person who bridges the gap between interest and income – turning pilots into commercial proof, accelerating sustainable practices for some of the most polluting industries, and setting the commercial foundation for growth in the UK and Europe. Interested? Contact ISL Talent to discuss the brief and how you could deliver immediate impact.

✔️ Company: Branded Food and Private Label Food Business ✔️ Size: Large/UK Market Leader. ✔️ Role: Sales Director- Foodservice ✔️ Level: Senior. ✔️ Based: Home-Based. UK Wide. ✔️ Offer: £Six Figures + Car Allowance + Bonus + Pen + Phi Head of Foodservice | Brand & Private Label | FMCG | Foodservice | Strategy & Leadership The Business Our client is a market-leading Branded & Private Label Food Business, supplying premium chilled and ambient food solutions to the Foodservice & Out-of-Home (OOH) sector. Their taste-inspired, high-quality products have made them the go-to supplier for major Foodservice operators, wholesalers, and contract caterers across the UK. With a reputation for being first to market with market-leading NPD, they have built strong, long-term relationships with National & Regional Foodservice Customers, Wholesalers, and Buying Groups. Their next phase of growth is focused on Foodservice expansion, and they are now looking for a dynamic commercial leader to drive this agenda forward. The Role This is a pivotal leadership role within the business, responsible for driving total Foodservice sales growth. You will take full ownership of the Foodservice channel, shaping the strategic commercial plan, securing new business wins, and further strengthening existing customer partnerships. Key Responsibilities: ✅ Create & Lead the Foodservice Strategy – Define the vision for growth across National & Regional Foodservice, Wholesale, and OOH channels. ✅ Own & Expand Key Customer Partnerships – Strengthen relationships with major Foodservice operators, contract caterers, wholesalers, and buying groups. ✅ Drive a Customer-Centric Growth Agenda – Work closely with Culinary, NPD, and Marketing teams to create solutions that meet evolving Foodservice trends. ✅ Build & Lead a High-Performing Commercial Team – Develop a dynamic team to ensure best-in-class service across the Foodservice channel. ✅ Deliver Commercial Excellence – Maximise profitability while maintaining quality, innovation, and category leadership in the market. ✅ Champion Innovation & Sustainability – Work with chefs, food development teams, and key stakeholders to drive sustainable NPD and category expansion. With ambitious growth targets of c.35% over the next 3-5 years, this role is instrumental in shaping the future of the Foodservice channel within the business. Why Apply? ✔️Lead a game-changing Foodservice growth agenda. ✔️Work with a high-calibre SLT, influencing the future of the Foodservice & OOH channel. ✔️Fast-track your career – this is a clear step towards a more senior role in the Group. Candidate Requirements • Senior Foodservice Commercial/Sales leadership experience, ideally at Head of Sales, Director of possible Senior Controller Level., • Strong track record of developing and winning business with National Foodservice Customers, Wholesalers, and Buying Groups., • A strategic commercial mindset, with the ability to drive profitable growth, secure new business, and nurture long-term partnerships., • Proven leadership skills, capable of inspiring and developing a high-performance commercial team., • Ideally experience in chilled or ambient food categories within the Foodservice & OOH industry. However, the client is also open to other categories., • A deep understanding of customer needs in Foodservice, including menu trends, operational challenges, and supply chain solutions.

A growing energy storage company is hiring a Head of Sales to lead the commercial strategy for its second life battery energy storage systems. The business has strong backing from major strategic investors and is moving into a phase of industrial scale growth across the UK and Europe. The Head of Sales will own the sales strategy, develop the customer pipeline, and guide a high performing team. The remit covers leadership, sales process development, customer engagement, and market expansion. The goal is simple: build a strong commercial engine and increase market share in a fast moving sector. Responsibilities • Set and deliver the overall sales strategy, • Drive sales performance to hit revenue targets, • Manage the full pipeline from initial contact to closing, • Use data to evaluate performance and adjust approach, • Represent the business with customers and stakeholders, • Support marketing activity and market positioning, • Ensure a consistent, high quality customer experience, • Lead, develop, and support the sales team, • Build long term customer relationships and expand the network, • Stay current on product updates and industry developments, • Identify new opportunities and emerging markets, • Ensure compliance with internal policies and regulations Requirements • Senior sales experience in battery, solar, EV charging, or related sectors, • Strong commercial network and industry knowledge, • Proven ability to lead a successful sales team, • Skilled in negotiation and commercial structuring, • Clear communication and confident presentation skills, • Strong understanding of sales strategy and process discipline, • Comfortable working in a fast paced, scaling environment, • Degree advantageous but not essential, • Experience with second life batteries beneficial but not required

Head of Operations and Growth 12 months Fixed-Term-Contract Full-time or Part-time About Us Operam Academy is an established and fast-growing provider of education and training to the global construction industry. We help organisations to develop the capability and capacity they need to achieve their business goals for collaboration, innovation, and sustained success. Our mission is to enable all construction industry professionals to acquire the knowledge they need to undertake their role in the management and collaborative production of information. So far, we have educated 30,000+ industry professionals in over 65 countries and have an ambitious growth strategy to significantly increase our global reach. The Opportunity We are looking for a highly motivated and experienced Head of Operations and Growth to drive operational efficiency and global business growth, whilst ensuring that our learning solutions are delivered seamlessly and effortlessly. • Role: 12-months FTC. Available for both full-time or part-time applicants., • Salary: £70,000; plus company and individual performance related bonus and workplace pension., • Location: Remote with occasional travel to London and the head office in Letchworth., • Holiday: 25 days annual leave., • Benefits: Opportunities for professional development. The Role Your key responsibilities will include (but are not limited to): • Operational Management: Oversee daily operations and business systems to ensure efficiency and quality delivery of learning solutions., • Strategic Planning: Develop and implement strategic plans to enhance operational effectiveness and drive business growth., • Financial Oversight: Manage financial planning, budgeting, and reporting to ensure the financial health of the organisation., • Client Relationship Management: Support the creation and maintenance of strong relationships with clients, ensuring satisfaction and repeat business., • Sales and Marketing: Oversee sales and marketing plans to drive sales and attract new customers., • Quality Assurance: Implement and monitor quality assurance processes to uphold the highest standards in learning content development and delivery. The Person You must have: • Strong leadership, strategic planning, and financial management skills., • Evidence of engaging and managing internal and customer relationships at all levels., • Evidence of driving business growth for an international scale-up., • A Bachelor's or Master’s degree in Business Administration, Management, or a related field., • Excellent language, communication and interpersonal skills., • Excellent problem-solving and decision-making abilities., • Strong data-driven analytical skills., • Strong ethical standards and integrity. Application Process If you’re passionate to make a meaningful impact, we’d love to hear from you. Please submit your CV via our LinkedIn job posting. Qualified candidates will be invited to submit a cover letter to support their application. Once the posting closes, selected candidates will be invited to a one-to-one introductory video call. From there, shortlisted applicants will progress to a formal interview, which will include competency-based questions and a short pre-prepared presentation. Full details will be provided in advance. The formal interview is intended to be the final stage of the recruitment process; however, additional interviews may be scheduled if necessary.

Smile Materials was built to inspire progress. Guided by joyous, purposeful principles, we transform discarded materials into beautiful, functional architectural panels and surface products. From our factory on the southwest coast of Wales, our work reaches architects, designers and luxury brands around the world. Our distinctive, circular materials are specified for everything from retail displays and counters to furniture, signage and shower panels. Whether a bespoke order or a large-scale production run, we deliver with creativity, precision and care. Together with our network of like-minded manufacturing partners, we’re expanding the reach of circular design globally, turning would-be waste into design with impact. To support with our extensive growth plans, we have a very exciting opportunity for a multi- talented team member to join our customer facing team. The Key Account Manager role will drive the growth and expansion of the business by identifying strategic opportunities within our Key Accounts and inbound enquiries, whilst seizing the opportunity to identify, build and maintain new customer relationships. This position plays a critical role in shaping the Company’s future by promoting business relationships, exploring new markets and contributing to revenue generation. You will have a major impact on our revenue and therefore, we are looking for someone with strong sales/business generation experience within a relevant industry. You’ll have Sales success within architecture, design, manufacturing or similar and a real passion for what we do and our products. This is essential as you’ll need an appreciation of our market and the right ability and attitude to pick up multiple responsibilities within these areas. What you will be doing • First and foremost be an ambassador for excellent customer experience, delivering above and beyond for our most crucial clients. Be their dedicated point of contact developing and building relationships of integrity aligned to our brand mission and TOV., • Proactively manage allocated Key Accounts by constantly seeking to grow sales with our existing accounts by developing new business through identification of new opportunities, cross-selling and upselling., • Assist in identifying thriving market sectors, undiscovered/underperforming opportunities and areas for sales growth/improvement within Smile Plastics structures., • Proactively visit customers as required., • Develop, create and close lucrative sales opportunities with new and existing customer sectors., • Negotiate repeat sales contracts to deliver excellent sales performance in order to exceed sales targets., • Manage the customer journey through our CRM, order book and accounting systems. Compiling quotations, advise on technical details and work with the Technical team in the creation of CNC cutting files in Rhino (CAD), order confirmations, invoices and activity statements as required., • Utilise data and systems to provide monthly and annual sales forecasts of Key Account growth and new Key Account opportunities., • Support in compiling strategic proposals and business case studies for new market sectors that present undeniable relevance to Smile Materials and will result in revenue growth., • Work with the Head of Sales, production teams and clients to ensure capacity for large contracts are optimised and customer requirements are fulfilled., • Collaborate with clients to understand their long term goals and objectives., • Stock Management: liaise with the production team to ensure stock is available for sales fulfilment from the order book and sales forecasts. Who are we looking for • Educated to Bachelors Degree level or equivalent in Business, Marketing or related field, • You’ll have a number of years experience in Key Account Management / Business Development within a relevant industry, architecture, interior design, design, plastics manufacturing etc, and a clear interest in our products and materials. Any knowledge or interest in sustainability is also highly desirable., • Previous experience of working in a Sales role centred around new business growth within the specification and fit-out sales sector., • Great interpersonal abilities supported by professional oral and written communication skills., • Confidence in building customer relationships face to face, over the phone, email and social media – maintaining a positive, patient & friendly rapport in line with our TOV., • The ability to communicate technical detail in a confident and straightforward manner., • Attention to detail and accuracy in all work is important – we make exceptional products, and we like to provide our customers with the best we can., • You must love problem-solving and be proactive – taking the initiative to find solutions., • Ability to work to tight timescales and deadlines. We work fast around here!, • Ideally, we’d love you to have other languages spoken and written., • You must be flexible and adaptable, willing to perform other duties as and when required – we’re small and not defined by our job titles. Computer literacy: • Excellent MS 365 (Word, Excel and Outlook), • Excellent CRM experience, • Desirable: Adobe Creative Suite, experience in CAD (Rhino), working with technical drawings or other technical design software, Online Customer Relationship Management software, Online accounting packages for raising invoices At Smile Materials, you’ll be part of a passionate team that’s redefining how the world sees and uses recycled materials. This is your chance to play a pivotal role in a growing company with global ambition, where creativity, sustainability, and innovation go hand in hand. If you’re driven, hands-on, and ready to make an impact, we’d love to hear from you. What We Offer: Opportunity to work for a unique, eco-driven company committed to repurposing waste materials for sustainable solutions. Competitive salary: £45,000 to £50,000 per annum depending on experience. Bonus Scheme Company Share Option EMI Scheme Company pension contribution Full-time hours: 37.5 hours per week, Monday to Friday – Flexible start and finish times Small, friendly work environment fostering growth and development. Emphasis on multi-skilling and personal growth; employees are encouraged to explore various roles and responsibilities beyond their job titles.

This role in summary Reporting to the Head of Currys, the National Account Manager (NAM) will be responsible for managing and developing Beko Europe’s business across an assigned set of product categories within the Currys account. You will own the full commercial relationship — driving profitable sales growth, managing joint business plans, delivering category objectives and ensuring flawless execution across the customer journey. This is a high-impact role within one of our most strategically important accounts. Your responsibilities will include • Manage and grow sales performance across assigned Major Domestic Appliance (MDA) categories within the Currys account., • Develop and deliver Joint Business Plans aligning customer and company objectives., • Drive volume, revenue, and profitability targets in line with annual budgets., • Lead range reviews, promotional planning and product launches in collaboration with marketing, supply chain and category teams., • Analyse market data, sales trends and competitor activity to identify growth opportunities., • Work closely with internal teams (finance, marketing, demand planning) to ensure seamless execution and account service., • Create bespoke promotional plans for your categories which will not only drive results for Currys but will waterfall down to the rest of the business., • Build strong cross-functional relationships within Currys — particularly with buying, merchandising, and category teams., • Provide accurate forecasts and business updates to the Head of Currys and wider sales leadership., • Represent Beko Europe professionally at customer meetings, trade shows and business reviews. Minimum requirements • Proven experience as a National Account Manager or Key Account Manager within the Major Domestic Appliance, Consumer Electronics or FMCG sector., • Strong commercial acumen and a track record of delivering growth with major UK retailers (ideally Currys or other national electrical retailers)., • Excellent negotiation and influencing skills., • Strong analytical skills with the ability to interpret data and drive actionable insight., • Confident communicator and relationship builder at all levels., • Highly organised, results-driven and comfortable managing multiple priorities., • Proficient use of excel., • Degree-level education (or equivalent professional experience). Why Join Beko Europe • Work with a leading global brand with a reputation for quality and innovation., • Be part of a collaborative, high-performing commercial team., • Competitive salary, bonus, company car/car allowance and excellent benefits., • Real opportunities for career progression within a global organisation.