Head of customer experience jobs in EdinburghCrear alertas

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking for a Luxury Brand Ambassador for our Creed counter in Edinburgh Airport, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 40 hours per week. ✂ Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: ✂ Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fragrance or beauty products is a plus. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Franchise Operations Manager - 9 Month FTC - Edinburgh \n\n Franchise Operations Manager \n Contract : 9 months Maternity Cover \n Reports to : Head of Franchise Operations \n Black Sheep Coffee is seeking a dynamic and experienced Franchise Operations Manager to support us with Maternity Cover. Reporting to the Head of Franchise Operations , you will act as the main point of contact for franchisees, driving sales growth, operational excellence, and brand consistency across your portfolio of franchised locations. \n\n A key aspect of this role is identifying opportunities to support franchisees in expanding their portfolio, helping them discover new and exciting locations to grow their business. You will also monitor performance against critical KPIs, including Brand & Compliance Audits , Google Ratings , Sales , Product Availability , and Customer Wait Times . \n\n Franchisee Support & Business Development \n Act as the primary contact for franchise partners, conducting regular business reviews to support their growth and success. \n Develop tailored plans for each location, focusing on improving performance against KPIs such as Brand & Compliance Audits, Google Ratings, Sales, Product Availability, and Customer Wait Times. \n Ensure all franchised locations adhere to Black Sheep Coffee's operational standards, health & safety policies, and brand guidelines. \n Support franchisees in understanding their P&L and financial reports, providing insights to improve profitability. \n Monitor and analyze performance metrics across your portfolio, providing actionable insights to franchisees and the leadership team. \n Cascade communications and business updates to franchisees, ensuring alignment and clarity. \n\nPromote the use of the Black Sheep Coffee app and loyalty schemes to enhance customer relationships and retention. \n Champion the "One Team, One Dream" culture across the franchise network, fostering collaboration and mutual success. \n\nPartner with the Head of Franchise Operations and other departments to align on campaigns, product launches, and operational improvements. \n Excellent commercial acumen and experience managing P&L responsibilities. \n A proactive problem solver with strong organizational and project management skills. \n At least 2 years of experience in the specialty coffee or hospitality industry is desirable. \n\n About Black Sheep Coffee... \n Join the thriving team at Black Sheep Coffee, the rapidly expanding 4th largest coffee chain in the UK. Since our establishment in 2013, we have captivated coffee lovers with our commitment to quality and innovation. As a testament to our dedication, we have risen to become one of the leading players in the UK coffee scene. \n As a temporary member of our team, you will have the chance to contribute to our upward trajectory and be part of our ambitious journey towards shaping the future of the coffee industry. \n\n We foster a dynamic and collaborative work environment where your ideas are valued, and your professional growth is encouraged. Don't miss the opportunity to be part of a rapidly growing company that values innovation, quality, and the power of exceptional coffee.

Franchise Operations Manager - 9 Month FTC - Edinburgh Job Title: Franchise Operations Manager Contract : 9 months Maternity Cover Location : SE1, London (Southwark) Reports to : Head of Franchise Operations Department : Operations Salary : Up to 42,500 per annum Role Overview Black Sheep Coffee is seeking a dynamic and experienced Franchise Operations Manager to support us with Maternity Cover. Reporting to the Head of Franchise Operations , you will act as the main point of contact for franchisees, driving sales growth, operational excellence, and brand consistency across your portfolio of franchised locations. A key aspect of this role is identifying opportunities to support franchisees in expanding their portfolio, helping them discover new and exciting locations to grow their business. You will also monitor performance against critical KPIs, including Brand & Compliance Audits , Google Ratings , Sales , Product Availability , and Customer Wait Times . Key Responsibilities 1. Franchisee Support & Business Development • Act as the primary contact for franchise partners, conducting regular business reviews to support their growth and success., • Develop tailored plans for each location, focusing on improving performance against KPIs such as Brand & Compliance Audits, Google Ratings, Sales, Product Availability, and Customer Wait Times., • Collaborate with franchisees to identify new and exciting locations to expand their portfolio, supporting them in navigating the expansion process. 2. Operational Excellence • Ensure all franchised locations adhere to Black Sheep Coffee's operational standards, health & safety policies, and brand guidelines., • Conduct regular site visits, including unannounced audits during different trading periods, to maintain high operational standards., • Collaborate with franchisees to implement continuous improvement strategies for their stores. 3. P&L Ownership & Reporting • Support franchisees in understanding their P&L and financial reports, providing insights to improve profitability., • Monitor and analyze performance metrics across your portfolio, providing actionable insights to franchisees and the leadership team., • Cascade communications and business updates to franchisees, ensuring alignment and clarity. 4. Team Engagement & Development • Encourage franchisees to foster team engagement and build strong connections between their teams and customers., • Promote the use of the Black Sheep Coffee app and loyalty schemes to enhance customer relationships and retention., • Champion the "One Team, One Dream" culture across the franchise network, fostering collaboration and mutual success. 5. Collaboration & Support • Partner with the Head of Franchise Operations and other departments to align on campaigns, product launches, and operational improvements., • Support the roll-out of marketing initiatives and ensure franchisees effectively implement localized campaigns., • Provide input and insights to the leadership team to refine strategies and improve franchise operations. About You • Proven experience in a similar role, ideally within the hospitality, retail, or QSR sectors., • Strong leadership and communication skills, with the ability to manage and motivate multiple stakeholders., • Excellent commercial acumen and experience managing P&L responsibilities., • A proactive problem solver with strong organizational and project management skills., • Passionate about delivering exceptional customer experiences, maintaining high operational standards, and driving franchisee growth., • At least 2 years of experience in the specialty coffee or hospitality industry is desirable. About Black Sheep Coffee... Join the thriving team at Black Sheep Coffee, the rapidly expanding 4th largest coffee chain in the UK. With our sights set on further growth, this is an exciting opportunity to be part of our success story. Since our establishment in 2013, we have captivated coffee lovers with our commitment to quality and innovation. As a testament to our dedication, we have risen to become one of the leading players in the UK coffee scene. As a temporary member of our team, you will have the chance to contribute to our upward trajectory and be part of our ambitious journey towards shaping the future of the coffee industry. We foster a dynamic and collaborative work environment where your ideas are valued, and your professional growth is encouraged. With a strong emphasis on teamwork and a passion for excellence, we provide a supportive platform for you to thrive and make a meaningful impact. Don't miss the opportunity to be part of a rapidly growing company that values innovation, quality, and the power of exceptional coffee.

Franchise Operations Manager - 9 Month FTC - Edinburgh \n\n Franchise Operations Manager \n Contract : 9 months Maternity Cover \n Reports to : Head of Franchise Operations \n Black Sheep Coffee is seeking a dynamic and experienced Franchise Operations Manager to support us with Maternity Cover. Reporting to the Head of Franchise Operations , you will act as the main point of contact for franchisees, driving sales growth, operational excellence, and brand consistency across your portfolio of franchised locations. \n\n A key aspect of this role is identifying opportunities to support franchisees in expanding their portfolio, helping them discover new and exciting locations to grow their business. You will also monitor performance against critical KPIs, including Brand & Compliance Audits , Google Ratings , Sales , Product Availability , and Customer Wait Times . \n\n Franchisee Support & Business Development \n Act as the primary contact for franchise partners, conducting regular business reviews to support their growth and success. \n Develop tailored plans for each location, focusing on improving performance against KPIs such as Brand & Compliance Audits, Google Ratings, Sales, Product Availability, and Customer Wait Times. \n Ensure all franchised locations adhere to Black Sheep Coffee's operational standards, health & safety policies, and brand guidelines. \n Support franchisees in understanding their P&L and financial reports, providing insights to improve profitability. \n Monitor and analyze performance metrics across your portfolio, providing actionable insights to franchisees and the leadership team. \n Cascade communications and business updates to franchisees, ensuring alignment and clarity. \n\nPromote the use of the Black Sheep Coffee app and loyalty schemes to enhance customer relationships and retention. \n Champion the "One Team, One Dream" culture across the franchise network, fostering collaboration and mutual success. \n\nPartner with the Head of Franchise Operations and other departments to align on campaigns, product launches, and operational improvements. \n Excellent commercial acumen and experience managing P&L responsibilities. \n A proactive problem solver with strong organizational and project management skills. \n At least 2 years of experience in the specialty coffee or hospitality industry is desirable. \n\n About Black Sheep Coffee... \n Join the thriving team at Black Sheep Coffee, the rapidly expanding 4th largest coffee chain in the UK. Since our establishment in 2013, we have captivated coffee lovers with our commitment to quality and innovation. As a testament to our dedication, we have risen to become one of the leading players in the UK coffee scene. \n As a temporary member of our team, you will have the chance to contribute to our upward trajectory and be part of our ambitious journey towards shaping the future of the coffee industry. \n\n We foster a dynamic and collaborative work environment where your ideas are valued, and your professional growth is encouraged. Don't miss the opportunity to be part of a rapidly growing company that values innovation, quality, and the power of exceptional coffee.

A leader in delivery services is seeking a Head of Customer for its Newstrade Commercial team in Edinburgh. This role involves leading customer strategy, managing key account relationships, and driving customer success initiatives. The ideal candidate will have experience in customer success leaders

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. The profile we are looking for.

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Experience working in or alongside CRM-led businesses (HubSpot strongly preferred; Salesforce, Dynamics, Pipedrive or similar also relevant).

Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. Head of Customer Operations – UKI. A senior customer operations leader with 5+ years’ experience leading Customer Support and/or Operations teams in a Sa

A leading technology firm in the UK is seeking a Head of Customer Success to enhance customer engagement and reduce churn. This role involves leadership and coaching of Account Managers, focusing on building a value-led customer management approach. Successful candidates will have a track record in

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. Ideal candidates will have over 5 years of D2C experience, a passion for metrics, and a track record in high-growth environments. This position offers

The position offers a hybrid working model, with 3 days in the office per week, allowing for a flexible work environment. A leading media and entertainment brand in the UK is looking for a Lead Product Designer to create world-class customer experiences for the My Sky app. The ideal candidate should

Reporting directly to the Director of Customer Excellence and working closely with NGED’s President’s office and Operational Directors, you’ll be the voice and leader of Customer Experience for the entire NGED business. We’re offering an exceptional opportunity for a dynamic Head of Customer

We are looking for a Head of Customer Success to lead the next phase of Customer Success at Leadoo. Leadoo is part of the SALESmanago Group, one of Europe’s fastest-growing Customer Engagement and Marketing Automation companies, with over 2,500 customers across 50 countries and ~€35m ARR. This i

This position offers a competitive salary, potential bonuses, and a range of benefits, including discounts and professional development opportunities. A leading hospitality organization in the UK is looking for a dynamic Head of Food & Beverage to oversee the F&B department. Candidates should have e

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The opportunity as Head of Customer Experience. Primary KPI = Bolt UK + Fella UK Reorder Rate (Of customers whose chec

Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. We’re hiring a Head of Customer Experience. Commercial judgement: connects customer experience to retention, renewal, and long‑term value.

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. With a focus on scaling customer services effectively, the candidate will thrive in a fast-paced, metric-driven environment, ensuring all team members delive

We are looking for an experienced and forward‑thinking Head of Developer Experience (DevEx) to join our Engineering team and help us define and lead the strategy to improve engineering productivity, developer experience, and adoption of AI‑powered tooling across Arbor's product and platform team

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers

A leading event hospitality provider in the United Kingdom is looking for a Senior Hospitality Leader to manage service delivery, oversee budgets, and enhance guest experiences.

This position offers hybrid work arrangements and various employee benefits, making it an exciting opportunity to grow your career. Candidates should have experience in category management, strong negotiation skills, and the drive to enhance supplier performance.

The Head of Customer will lead the strategy, performance, and long-term success of our customer facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as

This role requires a minimum of one year of professional experience with children. Applicants should have substantial staff management experience, knowledge of health and safety regulations, and the ability to lead diverse sports and activities. Competitive pay and potential for residential accommod

The “Head of Customer Experience” will delight customers with insanely great service through a near‑pathological obsession with CX. Opportunity: Head of Customer Experience. We’re a young startup, still in Day 1, and all our work is ahead of us.

Global Head of Customer Success – AI-Driven Fitness Technology. Global Head of Customer Success, you will:. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal c

As Head of Customer Success, you will take the lead in being the voice of our customer base. Solid customer facing experience from Customer Success or Account Management within either MSP or SaaS environments. Knowledge of Customer Success innovation, best practices, and ability to leverage internal

A leading IT solutions provider in the United Kingdom is seeking a Head of End User Experience to enhance their digital workplace and improve employee technology experiences. If you have over 5 years of relevant experience and a strong customer-first mindset, this role offers the opportunity to driv

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. Ideal candidates have 7+ years in Customer Success, including leadership experience in hotel technology. The role offers remote work flexibility and is part of a cu

A leading background screening company in the United Kingdom seeks a Head Of Product.

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. The role requires proven leadership experience in Customer Experience, strong people management skills, and the ability to build effective operational system

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Opportunity to shape a high‑profile AI agenda within a respected HubSpot‑led organisation.