Are you a business? Hire head of customer experience candidates in Glasgow
Job Summary Hi Glasgow, we are a soon-to-open cafe in the southside of Glasgow looking for a breakfast chef, mainly dealing with brunch, takeaway sandwiches and soup. We are looking for someone creative who is passionate about being in the kitchen, and we are happy to collaborate on the menu with you! As a Chef at our cafe, you will be responsible for overseeing the kitchen operations, food preparation, and ensuring high-quality food. Your leadership and culinary expertise will play a vital role in delivering great dining experiences to our guests. Duties - Lead food production and service - Create innovative and appealing menu items - Ensure compliance with food safety standards and regulations - Oversee inventory management and ordering of supplies - Maintain a clean and organised kitchen environment - Collaborate with front-of-house/baristas to meet customer needs Experience - Previous experience as a Chef or in a similar culinary role - Proficiency in food preparation techniques and culinary skills - Strong knowledge of hospitality industry standards - Ability to work in a fast-paced restaurant environment - Excellent team management and communication skills Join our team as a Chef to experiment with your creativity, connect with the community and be the backbone of a developing independent business Job Types: Full-time, Permanent Pay: £12.00-£12.50 per hour Expected hours: 36 per week Additional pay: Tips Benefits: Company pension Discounted or free food Employee discount Schedule: Day shift Every weekend Monday to Friday Work Location: In person
Key Responsibilities: • Operational Management: Plan, organize, direct, and coordinate store operations to maximize business performance and achieve financial objectives. • Staff Leadership: Recruit, assign tasks, monitor, and evaluate staff performance, fostering a positive and productive work environment. • Customer Engagement: Collaborate with staff to inform customers about our offerings, special promotions, and services, ensuring a high level of customer satisfaction. • Inventory Control: Maintain adequate stock levels, oversee efficient stock-keeping practices, and ensure product quality standards are met. • Customer Service: Address and resolve customer complaints and inquiries regarding sales and services promptly and professionally. • Financial Oversight: Manage financial records, authorize payments for supplies, set pricing, determine discount rates, and establish credit terms. • Marketing and Merchandising: Utilize advertising and display facilities effectively to enhance product visibility and drive sales. • Compliance and Safety: Ensure adherence to safety regulations and maintain security arrangements for the premises. Qualifications and Experience: • Industry Experience: Previous experience in grocery or departmental store sectors is essential; experience in off-license retail is highly desirable. • Technical Proficiency: Familiarity with point-of-sale (POS) systems, inventory management software, and other retail operation tools. • Communication Skills: Excellent verbal and written communication abilities to interact with customers and staff effectively. • Financial Acumen: Proficiency in handling cash registers, processing payments accurately, and managing financial transactions securely. • Leadership Abilities: Demonstrated capability to lead a team, manage performance, and foster a collaborative work environment.