Head of customer experience jobs in Glasgow

Credit Control Advisor / Collections Advisor Glasgow, G4 9UD Monday - Friday 8.30-5pm (no evenings or weekends) £19,760 per annum + uncapped bonus (OTE £23,000) Permanent, Full Time Benefits: Pension - Staff discount - Weekly Pay - Bonus Scheme - Incentives & Rewards - Free Onsite Parking Job description: McQueen’s Dairies is an established and ever-expanding family dairy in the UK, with a proven track record of continued growth. Trading since 1995, our aim is to update the traditional doorstep delivery, bringing great value and great service to our ever growing customer base. We are currently recruiting for a Customer Collection Advisor to join the team at our Head Office which is located just a 12-minute walk from Cowcaddens subway station and free onsite parking is available. The role: Responsible for escalated issues from the Credit Control team. Answer any customer queries regarding disputes with invoices. To monitor and review customer debt – Collection through phone, email and letters. Ability to overcome stalls and objections to come to agreement for debt collection Display a friendly, confident manner, excellent communication skills and a real ability to build a rapport with customers Using your initiative to create original solutions to problems About You: Excellent communication skills Previous telephone experience Previous Customer Service experience is desirable however not essential Previous experience in credit control is desirable however not essential Great problem-solving skills Track record in customer query management Ability to work both a team and as an individual Enthusiastic and passionate member of the team Ability to strive within a busy environment Knowledgeable on MS Office

11 days agoGlasgow Central, Glasgow, Scotland, United Kingdom

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Head of Customer Success / Client Ops & Delivery. Experience in B2B SaaS, Customer Success or client account manageable preferable Personnel management experience including both commercial (sales) and delivery (operations) preferred Experience managing a digital platform or software, preferably ...

Head of Experience Insights. As a Barclays Lead head of experience insights you’ll will be responsible for a high-performing team of Customer Experience (CX) Insights professionals. We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future...

Head of Digital Customer Journey. To enable this for our millions of annual users, we will redesign the current experience for our customers and digitise the remaining offline journeys. Scope of the role: Lead the Discovery-to-Login-to customer onboarding journeys in the maersk business platform...

Head of Global Unified Customer Engagement & Digital Channels (Open to any EU location). Ensure the alignment & connectivity of all internal functions, technical components & channels, and their integration around the customer (also with offline efforts). Global Head of Unified Customer Engageme...

head of customer care. ...

Head of Customer Research & Insight. The purpose of this role is to lead the customer Insight & research centre of excellence, owning insight generation, external research, delivering actionable voice of the customer, putting the customer at the heart of everything we do. We have an exciting opp...

Head of Customer Service – Real Estate - 9 month FTC. Responsible for the delivery of an outstanding personal customer proposition to our broker partners and borrowers, through ownership of the post completion process. Using RCA continually improve the customer journey for loan execution and adm...

23 hours agoGlasgow, Scotland

Customer Service Advisor. You’ll bring your personal style to all customer conversations, provide excellent service and ask the right questions to ensure we offer the best solutions to new and existing customers. At NFU Mutual, we believe our success doesn’t come from products alone — it’s down ...

23 hours agoGlasgow, Scotland

Head of Security Operations and Engineering Lead. Your new roleBuild and resource a security operations function providing leadership and management to a team of security engineers. Maintain effective relationships with suppliers, ensuring value for money and appropriate contractual arrangementW...

30 days agoGlasgow, Scotland

Customer Service Advisor - work from home potential!. Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service. Understanding the customers financial situation, providing options and solutions to help our customers get back to fi...

Deputy Head of Operations - Transitional Protection. Capita Pensions Solutions is looking for a Deputy to the Head of Operations to join their team on a 1 year fixed term contract to support an ongoing project. The opportunity to take a paid day out of the office, volunteering for our charity pa...

Team Leader - Stock flow. Join us as a Team Leader and you’ll be a big part of this. Great stores rely on great teams. Motivating, developing and supporting every member of your team, you’ll provide them with everything they need to give our customers the very best. As part of a great team, you’...

23 hours agoClydebank

OPERATIONS ASSISTANT MANAGER. Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations. OPERATIONS ASSISTANT MANAGER | Dollar Tree. Also assist with the hiring, training and de...

8 days agoScotland

Competitive Gaming Operations Manager. Lead the delivery of Esports tournaments and related operations as part of the Competitive Gaming product. Deliver that strategy through 7 managers and 170 staff – would ideally suit someone with experience in retail or hospitality. ...

Business Analyst / Project Manager (Hybrid). The Business Analyst / PM role will be responsible for refining requirements, which clearly state the project needs and aligning those needs with business processes. In addition of the BA role there may be some responsibility to manage small-medium si...

2 months agoGlasgow, Scotland

Remote Customer Service Team Manager (Fluent German & English Speaker) (f/m/d), Delivery Station Liaison. The team provides support to customers who have experienced a failed delivery and require an urgent reattempt, as well as reducing Customer effort by pre-emptively addressing delivery issues...

Customer Service Manager. Reporting into the Store Manager, you will also: Lead and empower colleagues to always put the customer first and deliver outstanding customer service Listen and respond to our customers feedback and react accordingly Ensure market leading availability across the store....

5 months agoGlasgow, Scotland

Operations Manager. To play an essential role in delivering this we are looking for an Operations Manager to join the Dobbie’s Team. You’ll bring operations expertise with proven experience of retail operations management. Overseeing the centre operations, maximising profitable sales and growth ...

7 days agoCarluke, Scotland

Customer Service Advisor. We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor). But this isn’t just any customer service role – every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in...

Revenue Operations Manager (f/m/d). The Revenue Operations Manager will report to the Sr. Manager, Revenue Operations (EMEA), and will play a critical role in supporting the Field organization helping to improve all infrastructure including systems, structure, and analytics. Assist with day-to-d...

Product Operations Manager. The Product Operations Manager will serve on the Performance and Optimization team within the Product Operations group, helping to support the successful operation of the portfolio of products and solutions that we deliver to the market. As a Product Operations manage...

Marketing Operations Manager. Operational expert, an agile mindset, someone happy to get ‘stuck in’ and develop and implement new processes and drive impact quickly.Manage the portfolio stream of Integrated Business Planning and lead the development of the annual commercial brand planning cycle ...

3 days agoGlasgow, Scotland

Customer Service Advisor. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors on the behalf of our FM client based in Hillington, Glasgow. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors on ...

23 hours agoGlasgow, Scotland