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Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates., • Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Opportunities in the North West Region: Oldham Stockport Blackburn Warrington What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates., • Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Opportunities in the North West Region: Oldham Stockport Blackburn Warrington What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

AR841 – Forklift EngineerLocation: BlackburnSalary: £32,000 - £38,000 + Overtime + BenefitsOverview:First Military Recruitment are currently seeking a Forklift Engineer on behalf of one of our clients.The successful candidate will be responsible for carrying out routine maintenance and repairs to long/short term machines and customers owned equipment. Ensuring best practice with quality and professionalism are met at all times and to maintain customer satisfaction.Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.Duties and Responsibilities: • Servicing and repair of forklift trucks and other lifting equipment., • Carrying out routine maintenance., • Checking oil and fuel levels., • Checking all related hoses and connections., • Steering and brake checks., • Basic electrical checks – brake lights etc., • Liaising with customers regarding their individual requirements., • Submit accurate parts requisition information to Head Office., • A good mechanical engineering background is essential., • Customer focused., • Ability to work as part of a team or on an individual basis where required., • Excellent time management skills, • Excellent communication skills – both verbal and written., • Experience with forklift trucks, military, agricultural or plant equipment is highly desirable.

Due to our consistent success Hippo now sells over 800 vehicles a month and we are committed to providing a high level of customer service to every customer. As a result of our Success, Hippo is recruiting for an additional Customer Experience Agent to help us ensure we provide an excellent level of after care service. At Hippo Motor Group we have a close team of driven, enthusiastic and committed Sales executives who develop and maintain excellent relationships with all our customers. Whether it is a small City Car or a Luxury Prestige Car, our team’s aim is to ensure each and every customer achieves first class service. We are able to achieve this because our staff genuinely care about the Company and our Customers. Continual business growth provides opportunities for our employees to develop and exceed within each role. The ideal candidate will have previous experience in a customer care or customer complaints background. Key Responsibilities · Being the central point of contact for customer complaints via Hippo Customer Care Portal and via telephone • Advise customers of our complaints process and ensure the process is followed, • Liaise with customers, warranty provider and garages on phone to co-ordinate vehicle issues, • Respond to or escalate all complaints to relevant managers that cannot be handled solely immediately. I.e. Aftersales related complaints to head of departments, • Accurately log and monitor all complaints via Freshdesk, • Ensure time scales are met by following up outstanding issues and closing complaints off within the specified timescales, • Effectively handle complaints whilst limiting costs spent, • Monitor warranty spend and provide feedback in monthly meetings, • To maintain a work rate and level that falls in line with the company’s objectives · To treat your colleagues and the work place with respect • Previous experience in a complaints handling role, • Good telephone manner essential, • Broad knowledge of mechanical and body shop issues, • The ability to be firm and assertive whilst still providing an excellent level of customer service., • Excellent communication skills with a professional and friendly telephone manner, • Ability to communicate complex information in writing, logically and persuasively in a business-like manner, • Ability to work to your own initiative with minimal supervision whilst working in a close-knit team., • Self-motivated, driven and passionate about your role, • Organization and the ability to manage numerous tasks at one time is vital, • Problem solving skills and the ability to collate and analyze information from various sources to identify key issues and trends

Member Services Lead (Hybrid or Remote with Travel to Preston) Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50+ miles from our offices in Preston. £65k-£70k DOE + benefits - 37 hours a week. A glance at the role: Our Member Services Lead role combines technical experience of the LGPS, Police or Firefighters pension schemes and service delivery experience, to deliver a market-leading pensions administration service. The role holder will be responsible for ensuring client SLAs are delivered, staff are developed, and that member service is key to everything we do. The role holder will lead, motivate and inspire the administration team, whilst working closely with the Head of Member Services to ensure LPPA provide value to our stakeholders. This is a fantastic opportunity to join our fast-paced, collaborative and customer-focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, where you will be supported to reach your full potential. A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UKs leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: • Competitive salary £65k-£70k DOE + inclusion in annual bonus scheme., • 30 days holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to buy and sell leave., • Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions., • Access to Health or Dental Plan., • Access to our Enhanced Employee Assistance Programme for when you might need some support., • The opportunity to earn through our Employee Referral Scheme., • Access to our bespoke Reward Discount Scheme Your Perk Site., • Opportunities to attend Wellbeing webinars and social events., • Daily free fruit and snacks available to you in our office., • Ensure your team of circa 40 administrators and people managers operate effectively to deliver a high-quality service, • Lead by example by setting consistently high standards in every area of administration, • Support the completion of change projects, testing and audit activity, • Inspire staff to develop and meet their career goals, • Liaise with the Head of Planning & Insights to understand how macro factors can impact demand, • Ensure work allocation is effective and cases are processed efficiently, • Enhance the member experience, ensuring members are kept up to date with case progress, • Monitor performance against the forecast daily with the aim of clearing all due work with no backlog carry over, • Re-prioritise as needed throughout the working day to ensure targets are achieved and delivered, • Prepare regular MI, showing the forecast vs actual performance and explain differentials, • Review and improve current processes, systems and ways of working to ensure they are fit for the future, • Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency, • Demonstrate a strong understanding of regulatory requirements within Local Government, Fire and Police pension schemes, ensuring all regulatory and disclosure deadlines are met, • Input into LPPA risk register and, where appropriate, act as risk owner on data risks, helping define the risk appetite on the level of monitoring and compliance risks., • Be pro-active in identifying and embedding ways for reduction in the number of complaints, data breaches and errors, • Forward plan resource requirements to support Value Added Business (VAB) activity as required xrnqpay with the Commercial team, • Attend client meetings and present at the Pension Board / Pension Committee meeting as required, • Consistently achieve member and employee satisfaction scores, • Previous management / senior management experience (minimum 5 years), • Experience of Local Government Pensions Administration (minimum 5 years), • Experience of leading, managing and driving the performance of others (30+ direct / indirect reports), • Experience of client relationship management, • Significant stakeholder management experience with proven ability to engage and influence others to deliver the best outcomes, • Experience managing change in a fast-paced and agile environment, • Ability to interpret and use complex data, • Ability to review and improve end-to-end processes, • Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and provide advice to support LPPA objectives, • Attention to detail and innovative thinking skills, • Working together, • Committed to excellence, • Doing the right thing, • Forward thinking

A leading security company based in Blackburn is seeking a Head of Customer Retention UK to drive performance in customer retention and revenue growth. The role involves owning retention metrics, implementing strategies to reduce churn, and leading a team to improve customer experience. Ideal candid

AR841 – Forklift Engineer Location: Blackburn Salary: £32,000 - £38,000 + Overtime + Benefits Overview: First Military Recruitment are currently seeking a Forklift Engineer on behalf of one of our clients. The successful candidate will be responsible for carrying out routine maintenance and repairs to long/short term machines and customers owned equipment. Ensuring best practice with quality and professionalism are met at all times and to maintain customer satisfaction. Our client strongly encourages applications from ex-military personnel however, all candidates will be considered. Duties and Responsibilities: Servicing and repair of forklift trucks and other lifting equipment. Carrying out routine maintenance. Checking oil and fuel levels. Checking all related hoses and connections. Steering and brake checks. Basic electrical checks – brake lights etc. Liaising with customers regarding their individual requirements. Submit accurate parts requisition information to Head Office. Acting as the face of the company and therefore acting as a brand ambassador. Skills and Qualifications: A good mechanical engineering background is essential. Customer focused. Ability to work as part of a team or on an individual basis where required. Excellent time management skills Excellent communication skills – both verbal and written. Experience with forklift trucks, military, agricultural or plant equipment is highly desirable. Full UK driving licence. Location: Blackburn Salary: £32,000 - £38,000 + Overtime + Benefits

Operational Support Advisor Are you ready to play a key role in supporting Vital Energi’s exciting growth strategy? The Opportunity This role is initially a 6-month fixed-term contract but with the positive potential in line with performance and output against deliverables to move to a permanent position. We're excited to say that we're looking for a number of Operational Support Advisors to join our dynamic E&AM team at our state of‑the‑art Head Office, Blackburn. As an Operational Support Advisor, you will play a key role in ensuring the smooth and efficient running of our Operations and Maintenance (O&M) and residential business functions. You will provide high-quality support to both internal teams and external customers, delivering every interaction with professionalism, diligence and a consistently high standard of service. Tasks will include coordinating with engineers to schedule planned and reactive maintenance activities, ensuring all work is organised, prioritised, and completed efficiently and accurately for customers and clients. To supplement, you will also provide operational support to the E&AM function by assisting with data‑cleansing tasks across existing platforms and ticketing systems, responding to clients/ end users providing a positive and professional level of support to resolve/ address/ manage the service tasks promptly and efficiently. The Role Day to day you will be involved in: • Plan and coordinate daily business operations, including scheduling, logistics, and resource allocation, to support our engineers in the servicing of HIUs (Heat Interface Units) for both residential and commercial clients., • Providing excellent customer service by regularly updating clients on the status of service appointments and maintaining clear, professional communication at all times., • Respond to all incoming calls within SLA targets, ensuring every customer receives exceptional service and a positive experience., • Manage multiple Freshdesk inboxes (reactive, commissioning, and servicing), ensuring all enquiries are responded to within agreed SLA’s, • Support with queries in a timely manner, ensuring appropriate collaboration with team members or other departments when required, • Support the ongoing development and optimisation of business systems that underpin service delivery, with a focus on help desk platforms and maintenance management system administration., • Support the cleansing of a large backlog of customer case data ‘tickets’, • Perform precise data cleansing and data entry tasks, alongside routine system updates, to ensure information remains current and accurate., • Liaise with customers to clarify or update information as part of data quality activities, • Assist with day to day administrative and operational support across the team, • Provide flexible support across the team as required The Person Skills/Experience • Previous experience scheduling engineers, • Successful portfolio in an administration, support or customer service role, • GCSEs (or equivalent) including English and Maths, • Basic IT skills, including experience with Microsoft office suite, • Excellent communication skills (written and verbal)., • Proactive and solution-focused approach. Competencies Customer Focus • Communicates clearly with a friendly, professional approach. Handles customer queries with confidence and is committed to creating a positive experience every time. Attention to Detail • Delivers consistently accurate work, ensuring information is handled correctly and tasks are completed to a high standard. Teamwork • Collaborates well with colleagues, contributes to shared goals and steps in to support the team whenever needed. Problem solving • Demonstrate effective problem‑solving when coordinating engineers, recognising when information or requests appear incorrect or inconsistent. The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements. Applicants must have the unrestricted and ongoing right to work in the UK for the duration of employment, without the need for sponsorship. Due to the nature of this role, we are unable to support visa sponsorship or employ individuals with time‑limited permission or conditions attached to their right to work in the UK Notice to Agency and Search Firm Representatives: Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Lead, Inspire, and Shape the Future of Geography!.

This is an opportunity to shape how customer operations works in a modern energy business and play a central role in building a function that is efficient, resilient and customer-focused. Experience leading and developing operational and/or customer service teams. We’re SQE, and we’re reinventin

My client is looking for a Head of Pensions to lead a specialist team responsible for delivering complex GMP related services to UK Defined Benefit pension scheme clients. This role oversees all aspects of actuarial, reconciliation, equalisation, and rectification project delivery, ensuring excellen

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base. Are you a Customer Success professional with leadership experience looking for your next challenge?.

Has demonstrable experience leading member-focused functions, with accountability for experience and outcomes. Has a strong record of shaping and embedding member experience strategies that operate across an organisation, not just within a single team. This role will suit someone who can handle comp

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

A global investment data firm is looking for a Head of Pipeline Operations and Client Experience in London. The successful candidate will oversee the quality of data pipelines, manage global teams, and define a client experience strategy. You should possess senior leadership experience in data opera

This remote position requires over 10 years of experience in instructional design and learning development, emphasizing collaboration, leadership, and data-driven decision-making. The role involves leveraging cutting-edge technologies and methodologies to enhance learning experiences while promoting

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. Required qualifications include over 10 years in the FMCG sector and experience in sustainability and stakeholder engagement. The company offers comprehensive benefits, including mental health supp

Ideal candidates will have 2-3 years of experience in a similar role, proven leadership skills, and an eye for detail. A luxury hospitality group in Greater London is seeking a Head Host to create exceptional first impressions and ensure smooth guest experiences. The position offers competitive comp

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

A global security firm based in Blackburn is seeking a Head of Customer Retention to lead initiatives focused on improving customer satisfaction and retention metrics. This position offers a competitive salary along with various benefits including a company car or allowance, private medical care, an

As Head of Customer Success, you will take the lead in being the voice of our customer base. Solid customer facing experience from Customer Success or Account Management within either MSP or SaaS environments. Knowledge of Customer Success innovation, best practices, and ability to leverage internal

A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. The ideal candidate has extensiv

A leading premium bag brand is seeking a Head of Retail for their flagship store in London. You'll develop systems for future store expansion while ensuring a bespoke customer experience. Join a dynamic team at a brand committed to sustainability, offering benefits like unlimited leave and travel op

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

Real ownership of a flagship customer experience, with space to grow remit, scope and team as you prove impact. Take end‑to‑end ownership of the in‑app customer journey – from sign‑up and onboarding through billing, service, issues and renewal/cancellation. Step into a high‑impact role o

A fast-growing fintech company in Greater London is seeking a Head of Customer Operations on a hybrid basis. Candidates must have senior-level experience in customer operations within a regulated financial services environment, with a strong background in financial crime and operational resilience.

A leading SaaS company in Greater London is seeking a Vice President of Customer Support. Candidates should have 12+ years of SaaS support leadership experience and a proven track record in operational optimisation within Private Equity-backed environments. The position offers a chance to impact ent

We are seeking a dynamic and experienced Head of Engineering – Online Digital (Web & App) to lead our in-house engineering organisation supporting our web and mobile platforms. The Head of Engineering will play a pivotal role in maturing our engineering strategy, strengthening our in-house squads,

A leading global sports streaming service is seeking a Head of Property & Facilities to enhance their workplace strategy. You will manage the global property portfolio, ensuring compliance with regulations and creating attractive office environments. The ideal candidate will have extensive experienc

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower B

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. You will

A leading consumer intelligence company is seeking a Head of Customer Success for Western Europe focusing on Brand Strategic Analytics. This position offers a flexible working environment with opportunities for personal and professional growth. The ideal candidate will have extensive experience in c

Pinnacle Group are looking for an exceptional Head of Customer Experience to join our Homes business and to lead the development and strategic direction of our customer engagement and experience function. Lead the creation of the Customer Experience department, ensuring the teams are resourced in ac

Ideal candidates will have over 8 years of hands-on experience in consumer businesses, particularly in DTC/e-commerce, and possess strong analytical skills. A leading fragrance house in Greater London is seeking an Operations Director to enhance its manufacturing and logistics operations, as well as

As Head of Retail & Customer Insights, you will be at the. Head of Retail & Customer Insights. Head of Retail & Customer Insights.

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower

A global tech company is seeking a Head of Platform to lead the evolution of its internal developer platform, essential for driving engineering transformation. Key responsibilities include defining platform strategy, promoting AI integration, and fostering a culture of automation. The ideal candidat

Our client is looking for a Head of IT to lead the support of existing and development of new systems and technologies required to support Business development and growth. Excellent team management and leadership skills with experience of managing a department of at least circa 30 staff. Ensure deli

We are looking for a Head of Experience Design to join On's newly formed AI Lab. Experience working on 0-1 products, new service models, or experiences with emerging technologies. You design complete customer experiences that span physical products, digital touchpoints, retail, and services.