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Job Title: Head of Technical Location: South East London Salary: £90,000 - £95,000 + car allowance Ref: AM21411 Are you a Senior Technical professional with experience in food manufacturing? Experienced in supplying the retail market? Looking for a new challenge? Want to join a food business that is growing? If so, we want to hear from you! This is an exciting opportunity for a Head of Technical to join a food manufacturing business that is going through a period of investment and growth. You will be responsible for managing the Technical function for site whilst also developing and implement the technical strategy. The role is part of the Senior Leadership Team and reports into the Technical Director. This role would suit a Senior Technical Manager or Head of Technical with experience of working for a food manufacturer that supplies the retail sector. You must have great communication skills that will enable you to liaise effectively with a customer base as well as excellent leadership skills to develop and drive forward the technical team. Experience of BRC is essential. If this sounds of interest, please apply via the link. Alternatively, for a confidential chat about the role, please contact Alex Marshall on (phone number removed) or email (url removed)

Job title Fire and Security Engineer Function Fire Location Field based Reports to Service Manager (North/South) Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Safety systems maintenance engineer including reactive calls Key tasks Responsible for maintenance as per level 2 and phase 2 reactive calls to sites where customers have called in faulty systems (when senior guy is already on job). Part of the OOH call out rota. To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where service is central to good performance. Managing Risk Awareness of your operational and regulation risks which may impend your operations. Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Conduct any Risk Assessments and Method Statements, compiling reports in line with H&S requirements Liaising with the Head of Compliance to ensure any compliance as part of your role is in line with the framework set. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Good understanding of safety systems Understanding of relevant BS to task Able to fault find and rectify Experience (what you have done) Personal qualities (the way you think and act) Good customer service skills Ability to communicate clearly. Able to use own initiative. Qualifications Asbestos Training FIA Foundation FIA Environmental FIA H&S PAT Testing BFC Extinguishers Part P Electrical FIA Maintenance Unit TPBN1_UKTJ

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. Lead, shape, and elevate the customer experien

Has demonstrable experience leading member-focused functions, with accountability for experience and outcomes. Has a strong record of shaping and embedding member experience strategies that operate across an organisation, not just within a single team. Accommodations are available on request for can

Successful candidates will have 5 years of relevant experience, a track record of process building, and a startup mentality. Fleek is seeking a People Ops & Workspace Manager based in London to take ownership of company operations, ensuring efficient payroll, benefits management, and an inspiring of

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. You will

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

Springer Nature is seeking a Head of Customer Engagement Events & Exhibits, EMEA to enhance customer loyalty among librarians, authors, and researchers. Based in London, Dordrecht or Heidelberg, this role involves planning and executing events and exhibits that showcase Springer Nature's professiona

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Good working kno

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks, to build a team full of real A‑Players. Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscriptio

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of each. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP str

As our first Head of Customer Success, you'll own that experience end-to-end: leading and growing the CSM team with the primary goal of evolving our Success function to be truly world class. Instead, it's a rare opportunity to take the strong foundations of great people, real customer relationships,

Manage, motivate, and support a team of 6 Call Handlers to deliver outstanding customer service. Proven experience in a call centre or customer service management role. We are looking for a proactive and people-focused Call Centre Manager to lead a small team of 6 Call Handlers in our Kingston offic

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Good working kno

This role is crucial in enhancing guest experiences in our unique collection of guesthouses. Chateau Denmark in Greater London is looking for a Head Housekeeper to manage its housekeeping team and maintain exceptional standards across guest accommodations. The ideal candidate should have leadership

We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery. This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business

Report to the Director of Communities & Customer Service and lead the organisation’s customer function across Contact Centre operations, customer engagement, complaints, feedback and insight. Oversee the delivery of an accessible omnichannel service, promote early resolution and learning from comp

VWA (Victoria Wall Associates) is seeking an Office & Facilities Manager to supervise operations in their Central London office. The ideal candidate will have strong organizational and communication skills, previous experience in office management, and the ability to foster a positive work environme

This role offers competitive benefits including up to 28 days of holiday and various health perks, creating a fulfilling work environment where personal expression is encouraged. A leading hospitality group in Greater London is seeking a Head Housekeeper to manage the housekeeping department. The id

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

Operating at the intersection of Customer Success, Product, Engineering, Revenue, and Operations, this role ensures a seamless, data‑driven, and future‑ready post‑sale support experience that drives customer satisfaction, retention, and product adoption. We believe that our diverse teams and s

This role involves supervising front-of-house operations, mentoring the team, and ensuring exceptional customer service. Boparan Restaurant Group is looking for a Front of House Supervisor at Slim Chickens in York. Candidates should have supervisory experience in a fast-paced restaurant environment,

FlightStory is seeking a Head of Memberships in London to enhance and manage their membership product. The role involves defining product offerings, improving retention strategies, and ensuring a high-value experience for members. Candidates should possess a strong ownership mentality over products,

The position emphasizes enhancing workplace experiences and creating strategic partnerships with clients. This role involves managing integrated facilities management services and reception operations, ensuring exceptional visitor experiences. Candidates should have extensive experience in facilitie

Strong experience in customer analytics, advanced SQL skills, and familiarity with tools like Power BI are essential. Harnham is seeking a high-impact Customer Insight leader to shape analytics across the organization. The role involves connecting customer insight with analytics, driving the vision,

This full-time position involves preparing high-quality food, maintaining displays, and providing excellent customer service. Front Of House Assistant in Greater London.

Atisfood is looking for experienced Front of House Team Leaders to enhance the customer experience in a vibrant, healthy food concept in Greater London. Applicants should have leadership experience in a busy restaurant environment and a passion for delivering top service. The role is permanent, offe

Experience in hospitality or a similar field is essential, with proficiency in Microsoft Office Suite. CBRE is looking for a Workplace Experience Manager located in Brighton to lead a team focused on creating exceptional environments. The role requires strong leadership, team management skills, and

Neura Market in Greater London is seeking a Head of Customer Success to build and lead the Customer Success function across EMEA and APAC. This role will involve scaling a team to support strategic international customers and ensuring a consistent customer experience globally. The ideal candidate wi

Providing training, support and guidance to other Divisional functional teams in line with our Customer First priority of ‘putting the customer at the heart of everything we do’. Barratt adopts a hybrid way of working which assumes that where roles allow, our office‑based colleagues divide the

Ideal candidates should have 7-10 years in technology sales, including 3-5 years of management experience. WinsAbove is seeking a Customer Success Manager to lead and develop a high-performing team responsible for strategic relationships. A passion for customer success and effective communication sk

SoSafe, located in Greater London, is seeking an accomplished leader for their Developer Experience function. SoSafe offers flexible work hours, 33 vacation days, and various perks for full-time employees.

White Glove is seeking a Director of Customer Experience in Cambridgeshire to lead a dynamic team of 30-40 professionals. Ideal candidates should have over 7 years of experience in service leadership within fast-growing sectors. This role includes owning KPIs and developing strategic and operational

The role involves developing innovative training strategies, leading a team, and ensuring top-tier educational experiences for customers. Ideal candidates will have proven experience in beauty or premium retail, with a blend of traditional and modern training methodologies. Charlotte Tilbury Beauty

Neve Jewels Group is seeking an IT leader to drive transformational change across its tech initiatives.You will manage diverse technology teams, ensuring alignment with business strategies and fostering high performance.Responsibilities include overseeing change delivery, developing governance frame

Candidates must have a minimum of 3‑5 years’ relevant work experience within pre‑flight, systematic organisation, program/project management, colour consistency and print production quality control, along with demonstrated experience with Prepress computer programs like Adobe Creative Suite an

A leading consumer brand in the UK is looking for a Head of Product Design to lead a hands-on design function during an exciting brand evolution. The role involves overseeing a mobile-first product experience launching in 2026 and requires strong experience in consumer products and eCommerce. This p

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

RELX is seeking a Head of Platform to lead the delivery and evolution of its internal developer platform, which is crucial for engineering transformation. The ideal candidate will have over 15 years of experience in platform or infrastructure engineering and a proven track record in driving cultural

Ealing Council is seeking an experienced Assistant Director of Customer Services to lead initiatives and drive customer-focused strategies in the London Borough of Ealing. As a leader, you will manage a dedicated team, shape strategies to enhance the customer experience, and ensure that services are

If you are excited to join a company redefining the exclusive office experience, we would love to hear from you. Use of AI and technology: We recognise the growing role of AI and emerging technologies in the workplace. You present yourself professionally and courteously, ensuring your communication

Head of Customer ExperienceJob Description: Head of Customer Experience Location: London Department: Operations Reports to: Director of Operations, IG Group Role Overview As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our cust

The Head of Global Customer Retention owns the strategy and execution of how we build lasting relationships with our customers, driving lifetime value, loyalty, and ongoing engagement across the global consumer base. It acts as the owner of always‑on retention, combining data, technology, and crea

A global data management firm in Greater London seeks a Global Head of Pipeline Operations and Client Experience. This role focuses on ensuring operational excellence and a seamless experience for clients across various products. The firm offers a collaborative environment, emphasizing diversity and

A leading restaurant in Greater London is seeking an experienced Head Server to lead the front-of-house team in delivering exceptional guest experiences.