Head of customer experience jobs in AylesburyCreate job alerts

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 a year and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Role: Depot Manager Location: Aylesbury Contract Type: Permanent Salary: Up to £80,000 per annum Job Purpose Provide senior leadership for all rolling stock maintenance, servicing, and depot operations at Chiltern Railways. Own the strategic direction of the depot, driving a transformational culture shift focused on safety, quality, performance, and operational excellence. Align depot performance with wider business goals while ensuring compliance with legal, regulatory, and company standards Key Accountabilities • Act as the senior-most authority on site, accountable for achieving all safety, performance, quality, and customer service metrics, • Develop and execute the depot strategy in alignment with long-term business and fleet plans, • Provide inspirational leadership, establishing clear expectations, driving accountability, and championing continuous improvement, • Drive a positive culture change program, embedding proactive safety behaviours, engagement, and collaboration, • Lead cultural change to embed proactive safety behaviours and promote a high-performance, engaged workforce, • Ensure safe systems of work are established, maintained, and followed for all depot activities, providing assurance through audits and feedback to individuals, • Investigate and lead audits, inspections, and investigations to drive compliance, learning, and continuous improvement, • Manage depot workload delivery to meet maintenance plans for Chiltern Railways and other customers, ensuring high-quality output and compliance with standards, • Maintain appropriate staffing levels, skill competencies, and training plans to deliver operational needs now and in the future, • Own the full depot budget, including staffing, tooling, facilities, materials, and revenue generation opportunities, • Build strong strategic relationships with internal stakeholders (e.g. Safety Team, HR, Performance, Operations) and external partners (e.g., Network Rail, ROSCOs, contractors, suppliers) to achieve depot and fleet targets, • Oversee contractor compliance, safety practices, and delivery quality, • Maintain accurate asset condition data to support asset management planning and long-term fleet performance, • Support depot improvements by providing input on infrastructure changes from an end-user perspective, • Ensure compliance with all health, safety, environmental, and railway standards by collaborating with relevant team, • Chair and represent the depot for local consultations, influence engagement, and negotiation meetings with staff representatives and trade union, • Undertake general and statutory inspections as required, • Participate in the engineering on-call rota, providing senior support for unplanned events, • Cover other roles in the engineering team, and deputise for Head of Fleet Delivery as required Personal Specification • Essential - ONC NVQ Level 4 or higher, • Desirable - Degree in engineering, management, or a relevant discipline., • Significant experience in managing traction and rolling stock maintenance operations, including budget and team leadership, • Demonstrated success in leading cultural change programs and improving operational maturity, • Strong understanding of railway safety standards and regulatory requirements, • Excellent communication skills for engaging effectively at all levels, both internally and externally, • Analytical skills with the ability to solve complex technical and operational challenges, • Strong experience with union engagement, chairing meetings, consultations, and negotiations, • Proficiency with IT systems relevant to fleet maintenance and depot management, • Commitment to continuous personal and team development

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Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

A national law firm is looking for an experienced Head of Workplaces to lead strategic and operational management across their UK offices. The role involves developing workplace strategies, managing office operations and facilities, ensuring health and safety compliance, and leading a dedicated team

Partner with Sales Directors and customer facing teams to understand the sustainability priorities of strategic customers, identify opportunities, shared initiatives and build joint sustainability plans that deliver mutual growth, including activation towards Reckitt sustainability goals. Oversee th

I have been part of Zen’s phenomenal growth since we launched in 2017, and I am looking for a Head of Customer Operations to help build and scale our customer support function. Head of Customer Operations (UK). You will define the KPIs that matter, and own the unit economics of turning customer su

A leading healthy food company in London is seeking Front of House Team Members who are friendly and enjoy interacting with customers. This role offers part-time or full-time permanent positions with a pay rate of £12. Applicants should have some experience in a restaurant setting and a passion for

A public service organization in Greater London is seeking a Director of Customer Services to lead customer service improvements, drive a customer-first culture, and manage high-performing teams. The ideal candidate will have significant experience in delivering customer services, alongside a strong

A leading tech company is seeking a Head of Experience Design to join their newly formed AI Lab. The role involves shaping future AI-driven digital experiences, managing a cross-functional team, and designing complete customer journeys across various platforms. Ideal candidates should have significa

As Head of Home Experience, you’ll take ownership of the entire move-in journey, ensuring every customer steps into a high-quality home and enjoys a smooth experience and a snag and defect‑free home. If this sounds like an opportunity for you, then please review the full role profile and behavio

Our client is looking for a Head of IT to lead the support of existing and development of new systems and technologies required to support Business development and growth. Excellent team management and leadership skills with experience of managing a department of at least circa 30 staff. Ensure deli

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. You will build the Customer Success function from the ground up for a hig

In this pivotal role, you will oversee the operational delivery of a diverse range of events, ensuring excellence and innovation in every experience. With a focus on creating memorable customer journeys, you will play a key role in shaping the future of the organization’s offerings. An established

Manage the activities of the Venue Hire Coordinator and coordinate within the FBA team for a smooth and successful delivery of the chosen package especially working closely with the Art Services Manager and the gallery team to plan and manage exhibitions smoothly and the Head of Sales and Marketing.

The role requires a focus on efficiency, high levels of customer service, and team management. The position offers an opportunity to lead improvements in transaction processing and participate in a collaborative environment focused on best practices.

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a uniqu

Since 2014, we’ve grown into a market‑leading, low‑cost broker with our headquarters in London and offices across Europe, South Africa, Asia‑Pacific, and key offshore regions including the Caribbean and Indian Ocean. Experience running offline production (OOH, print, events) alongside digita

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. Required qualifications include over 10 years in the FMCG sector and experience in sustainability and stakeholder engagement. The company offers comprehensive benefits, including mental health supp

Un AI Venture Builder sta cercando un Head of Product Experience per guidare la creazione di startup innovative. Si offre un compenso competitivo tra €55.

This full-time permanent position is based in the Isle of Man, with applications closing soon. A leading banking institution is seeking a Senior Complaint Handler to support the customer care team. The successful candidate will manage customer needs and requests through effective communication and a

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The opportunity as Head of Customer Experience. Every action taken by each member of your team increases customer sati

Ideal candidates will have over 8 years of hands-on experience in consumer businesses, particularly in DTC/e-commerce, and possess strong analytical skills. A leading fragrance house in Greater London is seeking an Operations Director to enhance its manufacturing and logistics operations, as well as

Head of Customer Acquisition – Exhibition Stands, York. Every qualified opportunity you create will be passed to our experienced sales professionals to close. Your performance will be measured on the quality and value of contracts won — not activity metrics.

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This position focuses on customer retention and governance, offering a central role in a growing organization. Ideal candidates will have senior experience in Custome

This role requires a bachelor's degree and 3–5 years of experience in ticketing operations. A competitive salary of £65,000 - £80,000 plus bonuses is offered. A leading consulting firm in Greater London is seeking a Director of Premium Ticket Sales & Operations to oversee ticketing operations an

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The

We are seeking a dynamic and experienced Head of Engineering – Online Digital (Web & App) to lead our in-house engineering organisation supporting our web and mobile platforms. The Head of Engineering will play a pivotal role in maturing our engineering strategy, strengthening our in-house squads,

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. You will

A leading premium bag brand is seeking a Head of Retail for their flagship store in London. You'll develop systems for future store expansion while ensuring a bespoke customer experience. Join a dynamic team at a brand committed to sustainability, offering benefits like unlimited leave and travel op

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc.

A leading digital health company in the UK is seeking a Head of Patient Experience to enhance patient interactions across platforms. This role requires a strong leader with over 7 years of experience in healthcare operations, including a minimum of 3 years in a leadership position. This position off

A leading online fashion retailer in Greater London seeks a Head of Engineering, Customer Experience, to lead a team of ~40 engineers. This role involves defining the technology strategy, mentoring engineers, and enhancing customer journeys through innovative digital experiences. The ideal candidate

A key part of the role will be advancing the agency’s use of emerging AI tools and workflows to enhance creative ideation, content development, design and audience experiences. Head of Creative / Executive Creative Director. Strong background delivering large-scale B2B or employee-facing experienc

As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a critical role in shaping global strategy and execution—helping drive alignment, innovation, and impact across the full marketing portfolio. The Head of Co

Real ownership of a flagship customer experience, with space to grow remit, scope and team as you prove impact. Step into a high‑impact role owning the digital journey for a multi‑service subscription brand, and turn a well‑loved but legacy experience into a product customers actually rely on

As Head of Customer Success, you will take the lead in being the voice of our customer base. Experience of managing a small Customer Success or Account Management team. Solid customer facing experience from Customer Success or Account Management within either MSP or SaaS environments.

A leading email security solution provider is seeking a Head of Customer Success to drive customer outcomes and maximize retention. Ideal candidates will have over 7 years of experience in Customer Success in a B2B SaaS environment, with a strong focus on customer adoption, retention metrics, and te

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. The right candidate will have at least 10 years of relevant experience and will lead a global team in a dynamic hybrid working environment. This

A reputable software firm in the United Kingdom is seeking a Head of Customer Success to lead their Customer Success team. The successful candidate will be responsible for driving exceptional customer experiences, increasing customer retention, and managing B2B software relationships. A competitive

Head of Retail & Customer Insights. Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the.

A leading technology consultancy based in the UK seeks an experienced Head of Customer Success to lead the customer success function. The ideal candidate has a background in Customer Success, strong communication skills, and experience with CRM tools. You will drive long-term value while collaborati

A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. The ideal candidate has extensiv

A growing HR software company in Greater London is seeking a Manager for their SMB Customer Success team. Competitive compensation and a variety of benefits are offered to support your well-being and success. In this role, you will lead a team focused on driving trust and engagement while ensuring c

This is a technical leadership role requiring mastery of the full packaging lifecycle of printing on various substrates (Flexo/Offset), management of plate‑making processes, and direct customer consultation to ensure design feasibility. Experience: Minimum 5–7 years of experience in packaging de