Service Manager/Advisor
26 days ago
Aylesbury
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment.Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday–Friday 08:00–17:00 with optional overtime/Saturdays.Key ResponsibilitiesReception & Customer Experience\n\n • Act as the first point of contact for customers, in person, by phone, and via email\n, • Manage front desk operations, bookings, vehicle drop-offs, and collections\n, • Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times\nSales, Upselling & Cross-Selling\n\n, • Proactively identify and deliver upselling and cross-selling opportunities\n, • Explain recommended work, service options, and costs clearly\n, • Convert enquiries into bookings and maximise workshop utilisation\nCustomer Satisfaction & Relationship Management\n\n, • Take ownership of customer satisfaction, retention, and feedback\n, • Handle concerns and complaints professionally and efficiently\n, • Encourage repeat business and positive online reviews\nGarage & Operational Management\n\n, • Oversee daily garage and front-of-house operations\n, • Coordinate technicians and workshop staff to manage workload and priorities\n, • Ensure health & safety, quality, and professional standards are consistently met\n, • Monitor job progress, turnaround times, and workmanship quality\nWarranty Claims & Aftercare\n\n, • Manage warranty claims, liaising with suppliers, manufacturers, and customers\n, • Ensure accurate documentation and timely resolution of warranty issues\nInnovation & Continuous Improvement\n\n, • Bring new ideas and processes to improve efficiency, customer experience, and profitability\nAdministration & Financial Control\n\n, • Maintain accurate job cards, customer records, and service histories\n, • Prepare invoices, process payments, and manage financial transactions\n, • Support stock control, parts ordering, and supplier relationships\nAbout You\n\n, • Motor trade experience is essential\n, • Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar\n, • Qualified/experienced vehicle technician\n, • Strong customer service and communication skills\n, • Confident in upselling and cross-selling\n, • Organised, commercially aware, and comfortable managing a busy garage\n, • Proactive and solutions-focused\n, • MOT Tester qualification is an advantage but not essential\nWhat We Offer\n\n, • Competitive salary based on experience\n, • 22 days holiday + bank holidays\n, • Pension\n, • Bonus scheme\nAbout MD Autocare We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job — a career where effort is recognised, development is encouraged, and teamwork is valued.Why Join Us?\n\n, • Excellent customer ratings and a strong, established reputation\n, • Stable, long-term role with a growing business\n, • Friendly, supportive team culture\n, • Ongoing training and development opportunities\nREF-229 202