Account Manager
22 hours ago
Haddenham
Account Manager As an Account Manager, you’ll join a collaborative commercial team supporting the factory. You’ll manage day-to-day communications and commercial relationships with a portfolio of key customers - ensuring exceptional service, efficient order management, and ongoing business growth. This is a customer-facing, factory-based role where you’ll take ownership of accounts, oversee production scheduling, coordinate with internal teams, and drive customer satisfaction and profitability. Key Responsibilities • Act as the main point of contact for allocated customers, ensuring their needs are met., • Manage orders from placement through to delivery, liaising closely with production, engineering, and quality teams., • Handle purchase orders and support material planning with buyers., • Prepare and attend Quarterly Business Reviews (QBRs)., • Monitor commercial performance and present KPIs to the senior team., • Support negotiations for new business and continuous improvement projects., • Maintain strong, proactive relationships with customers, promoting growth and efficiency. About You • Proven experience managing customer accounts within a manufacturing environment (electronics preferred)., • Strong communication, negotiation, and relationship-building skills., • Commercially astute, with understanding of revenue and margin impact., • Confident using MRP systems and handling complex data with accuracy., • Able to thrive in a fast-paced, hands-on manufacturing setting., • Full UK driving licence and willingness to travel (mostly UK-based). What’s on Offer • Competitive salary (dependent on skills and experience), • 37-hour working week (Mon–Thurs 08:00–16:30, Fri 08:00–13:30), • 22 days holiday + Bank Holidays + up to 3 additional long-service days, • Company pension, • Free parking, modern facilities, and complimentary refreshment