Trabajos head of customer experience en WolverhamptonCrear alertas

Role: Sales Ledger and Billing Apprentice Location: Head Office - Bromsgrove Contract: Full-Time, Permanent - 35 hours per week Salary: Relevant apprentice rates Benefits: 30 days' Annual Leave (increasing to 35 days' with length of service) + Bank Holidays, Company Pension Scheme, Life Assurance, Employee Discount Scheme & Free On-Site Parking We are Polaris, one of the UK's largest leading communities of children's service providers. Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Residential, Education and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for every child in our care. We're ambitious for our children and young people, families and staff and believe in their futures. We are looking for a Sales Ledger and Billing Apprentice to assist in all aspects of the Finance Department and, in the process, gain a thorough and well-rounded experience of the whole function. The candidate must be willing to complete the AAT qualification for which full study support will be offered. As a Sales Ledger and Billing Apprentice, you'll be trained to support the team with the following tasks: • Helping to ensure payments are collected on time by communicating with customers, • Contacting local authorities to request updates on outstanding invoices (with support and guidance), • Assisting with raising invoices and credit notes both via an automated system and manual postings, • Posting payments received onto the finance system, • Updating records to show when payments are due or expected, • Supporting the team in reducing overdue debt, • Learning how to maintain accurate sales ledger records, • Helping to resolve customer queries by phone and email, • Supporting the creation of manual invoices for additional services, • Keeping organised notes and records to support audit requirements, • GCSE qualifications are essential, • Basic knowledge of the full Microsoft Suite, including Excel We are an equal opportunities employer. The successful applicant will be subject to a DBS check if successful for the position. We reserve the right to withdraw this advert without notification. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. PandoLogic. Category:General, Keywords:General Labor, Location:Wolverhampton, ENG-WV1 1AD

External Sales Executive- Industrial Products-From £30,000 + Bonus & Company Car -Bilston, WV14/ Hybrid The Role Do you know your bearings, power transmission or engineering consumables inside out and enjoy turning technical knowledge into real sales results? Are you confident building lasting customer relationships while spotting new opportunities across your patch? If so, this External Sales Executive role could be the next step in your career. As an External Sales Executive, you will manage and grow an established customer base across the Midlands while developing new business opportunities. You’ll spend most of your time on the road meeting customers, understanding their challenges, and offering practical solutions that reduce downtime and keep their operations running smoothly. This is a hands-on, field-based role with real autonomy. You’ll plan your own diary, supported by an experienced internal team and strong technical knowledge from head office. If you’re ready to join First Engineering Services, apply today and let’s start the conversation. Key Responsibilities: • Manage and develop existing customer accounts, • Identify and win new business across the region, • Promote bearings, power transmission and engineering consumables, • Prepare quotations and process orders accurately, • Meet and exceed agreed monthly sales targets, • Work closely with internal technical support to provide tailored solutions The Company First Engineering Services has been a trusted distributor for over 37 years. From our Bilston base, we supply reliable engineering products to manufacturing, food production and specialist industries. We are known for our service, knowledge and long-standing customer relationships. When you join us as, you become part of a stable, respected business where people stay and grow. The Benefits • Competitive salary with bonus scheme, • Company car, • Laptop and mobile phone, • All business expenses covered, • Full product training and ongoing support, • Secure, long-term career with a well-established company The Person We’re looking for an External Sales Executive who is practical, organised and confident dealing with customers at all levels. You will have: • Proven external sales experience, ideally within engineering or industrial products, • Strong product or technical understanding, • Excellent communication and negotiation skills, • A self-motivated, target-focused approach, • Full UK driving licence

Join LGPS Central at a pivotal moment — where strong client service capability supports long term investment outcomes. This is a key role, based in Wolverhampton, supporting the wider business to deliver a high-quality service to our Partner Funds. The Client Services Manager will support the Head of Clients in the day-to-day management of LGPS clients within the investment pool. This role is ideal for individuals looking to build a long-term career in stakeholder and business management, with a strong focus on customer service. The Client Services Manager will gain hands-on experience supporting a growing business, meeting the needs of its clients. What you'll be doing: As our Client Services Manager, here's an insight into what you'll be getting up to: • Provide day-to-day support in managing LGPSC relationships, both internally and externally., • Provide excellent levels of client service and support, managing day-to-day relationships externally with our Partner Funds as well as internally across the various departments, acting as the voice of the client., • Ensure all client queries and requests are addressed in full and timely manner., • Ensure all client interactions are recorded internally through the CRM system, taking a lead role in development and roll-out across the business as required., • Play a lead role in the onboarding of any potential new clients, ensuring a smooth transition as move through the next phase of pooling., • Work with the Client Services Officer to maintain internal documentation, such as meeting minutes, project tracking tools, and internal presentations, ensuring information is kept accurate and up to date. About Us LGPS Central (LGPSC) Ltd is the FCA regulated asset manager for eight local authority pension funds across the Midlands. LGPSC is jointly owned on an equal shares basis by those Partner Fund, and it is responsible for managing £45bn+ of their assets. It is one of eight Local Government Pension Scheme (LGPS) asset pools in the UK. LGPS Central's Partner Funds are: • Cheshire Pension Fund, • Derbyshire Pension Fund, • Leicestershire Pension Fund, • Nottinghamshire Pension Fund, • Shropshire Pension Fund, • Staffordshire Pension Fund, • West Midlands Pension Fund, • Worcestershire Pension Fund The Company is committed to responsible investment and has made responsible investment a core part of the investment process in every asset class. LGPS Central offers a friendly and diverse, hybrid working environment with a range of employee benefits. The Company moved to new premises at i9, Wolverhampton Interchange in January 2022, close to local transport links. Our objective is to be a leading investment management company working with and for our Partner Funds. With a focus on value for money and performance we want to aspire to be one of the best because this is how we will deliver the superior investment returns and low costs for our Partner Funds. Requirements • Experience of pensions, investments and financial markets is essential., • Experience of working with Local Government Pension funds is highly desirable., • First class interpersonal, communication and presentation skills., • Must be a proficient user of PowerPoint, Excel, and be familiar with CRM systems, • Experience in building collaborative relationships with a wide range of stakeholders including clients, Pension Committees, actuaries, investment advisors, senior management, and service providers. Qualifications: • Qualified to degree level is a minimum requirement., • A postgraduate or professional qualification is preferred. What do we offer? We are proud to provide our people with a premium and exclusive benefits package and we are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy: • Competitive salary, • An enhanced and generous Pension Scheme, • 30 days' paid holiday plus bank holidays, • 2 days paid volunteering days, • An extra paid Company Day in addition to paid holidays, • Excellent Learning & Development Opportunities, • Welfare and Family friendly policies, • Enhanced pay for new parents, • Access to our Employee Assistance Programme 247 Health & Wellbeing Support, • Vitality Private Medical Insurance, • Hybrid Working, • Company Service Awards, • Cycle to Work Scheme, • Company Electric Vehicle Scheme, • Nominees of the Family Friendly Employer of the Year 2022 Personnel Today Awards 2022, • Winner of the Cultural Awareness Initiative of the Year FT Advisors Diversity in Finance Awards 2023, • Winner of Diversity and Inclusion Award LAPF In Investments Award 2023

Job Title CNC Turner Job Type Permanent Salary - £18.50 - £20.00 per hour (DOE) Working Hours: 7.30am 15.30pm Holiday entitlement: 25 days holiday + Bank holidays Additional Benefits: Company pension contribution Profit sharing bonus Life Assurance On-site parking On going training & development Genuine progression opportunities Due to continued growth Next Generation are recruiting for a CNC Turner to work with a well-established engineering company based in Willenhall who specialise in precision engineering for the Aerospace Industry. As the CNC Turner you will be responsible for ensuring all products and handled, Turner and identified within accordance to best practices and procedures. The CNC Turner will also be required to Set and operate Sliding head machines. Duties of the CNC Turner: Setting and Operating of the CNC Multi Axis Lathe (Citizen) processing Titanium and various sized bathes of components whilst maintaining the standards of accuracy and finish. Produce precision components to engineering drawings ensuring all tolerances of the components are met. Ensuring that all products are handled in the most appropriate manner to eliminate any damage, or health hazards, in accordance with Health and Safety regulations. Ensuring full conformance to all the identified order requirements as presented. Ensuring the computer-based stock control system, and all supporting documentation, is fully maintained and accurate at all in accordance with Accura quality and working procedures and practices. Responsible for ensuring all stock being processed is maximised to achieve the best stock utilisation possible in adherence with Accura quality and working procedures and practices. Ensuring all stock and processed products are clearly identified in accordance with both Accura and customer requirements at all times. The successful candidate for the CNC Turners position will have the following experience: 3 5 years experience working as a Sliding Head Setter Operator (Essential) 3 5 years setting and operating fixed head lathes would be considered. Experience using Heidenhain controls (Desirable) Experience machining with exotic materials (Desirable) Ability to read and interpret engineering drawings (Essential) Due to the high number of applications we receive, we are sometimes not able to respond directly to each candidate. If you havent been contacted within 14 days of your application, unfortunately you have been unsuccessful on this occasion. By applying for this role your details will be submitted to Next Generation and the relevant client related to this vacancy. Next Generation work in partnership with businesses across the UK who operate within Manufacturing, Logistics & Commercial sectors. We provide permanent and contract opportunities engaging with talented candidates looking to make their next career move. TPBN1_UKTJ

Do you have experience working in a Pyrometry Calibration role? Are you looking for a new challenge? If so, we have an exciting opportunity for you as a Pyrometry Engineer at our customer embedded site in Wolverhampton. Job Opportunity Joining our team as a Pyrometry Calibration Engineer. Key part to this role is the inspection and validation of certificates (Trescal and third party). Maintaining relevant records of work, data, and results in a traceable and auditable manner. Utilising NADCAP and UKAS to carry out Calibrations and support the customers technical needs. You will be responsible for calibrating measuring instrumentation used in Customer accredited processes in accordance with ISO 9001, Company Procedures, and recognised specifications. Your key responsibilities will also include: Perform calibration of customer equipment using approved procedures and good Metrology practice. Calibrating measuring instrumentation on a customer site to traceable standards. Ensure all certificates and records are completed accurately. Participate in customer surveillance and accreditation audits. Maintain the availability of the Laboratory standards as dictated by the Head of Quality. Perform internal cross comparison audits within the Laboratory as required. Produce and audit calibration procedures for use within the Laboratory for customer calibration. Develop measurement uncertainty budgets for customer calibrations. Conduct all duties in accordance with Company Health and Safety procedures and policies. Provide technical support to colleagues on request in line with capability. Work unsupervised to approved calibration procedures. Understand and utilise calibration procedures and have a good understanding of the importance and application of the AMS2750 standard in calibration. Sign certificates in the agreed area of expertise. Maintain and produce accurate calibration records enabling the production of calibration certificates Additional reasonable duties as required by the role and Career Level. Company Benefits Competitive salary Continuous development and training plan 25 days holiday and the option to buy/sell days Flexible working options Access to the Trescal PerksHub Employee well-being programme Medical Health Cash Plan Pension and Life Assurance Scheme Cycle to work scheme Gym membership discounts Essential Skills Have a technical qualification such as HND, HNC, NVQ/BTEC Level 3 or above. Good understanding of calibration practices and theories. Knowledge of Windows-based and laboratory automation software. Experience of working within a customer focused environment. Good interpersonal and communication skills. Ability to work with the minimum of supervision & manage your own workload Trescal is the global leader in calibration services, offering an array of industries a single source for measurement, repair and asset management across the globe. Starting in 1999, Trescal is an international group with over 6,000 employees across 33+ countries, 630 million Euro turnover servicing over 60,000 customers. We drive environmental sustainability by minimizing our impact on climate, energy and waste. As a service company, we reduce our carbon footprint most notably through environmentally conscious actions at our sites and for our vehicle fleet. We aim to reach carbon neutrality by 2040. TPBN1_UKTJ

Our client has built an unrivalled reputation for delivering high-value business support to leaders across the Black Country and beyond. They are now seeking an enthusiastic, ambitious and highly organised Business Relationship Manager to help us strengthen member relationships and deliver an outstanding customer experience. The Role You will be responsible for high-quality account management, ensuring customers feel valued, supported and fully engaged with the business. This is a relationship-focused role centred on retention, engagement and delivering real value not proactive sales. Key Responsibilities * Manage and nurture relationships with companies/customers to maximise engagement and retention * Conduct regular check-ins and maintain clear engagement plans * Identify and support companies at risk of losing * Ensure customers access the full range of company offerings and services * Host and support business through networking events * Maintain accurate CRM records and track member interactions * Work closely with the Head of Department and wider team to enhance customer experience About You * Excellent communicator with strong relationship-building skills * Self-motivated, organised and driven * A team player who thrives on making a positive difference * Passionate about supporting business growth Our client is committed to personal development and encourages continuous growth through personalised development planning. If youre ready for a challenge and want to make a real impact within a respected business community, wed love to hear from you. TPBN1_UKTJ

About Us MTD Training is a dynamic and innovative company providing Management & Sales Programmes across the UK and globally. We have built a reputation as an award-winning training provider and have an established client base with exceptional levels of customer satisfaction. Our team consists of around 19 full-time staff, with 30 UK and 20 international associate trainers. We offer high-end, interactive, engaging, and creative training programmes, delivered face-to-face or virtually using multiple platforms such as Zoom and Teams. At MTD, we believe in ethical marketing, and our leads come to us via our fantastic marketing strategy and word of mouth/repeat business. Position Overview: The Sales Support Executive is a pivotal role responsible for strengthening MTDs revenue-generating activity by ensuring every inbound enquiry, client interaction and sales process runs with clarity, speed and accuracy. If you thrive in fast paced, SLA driven, ever changing and challenging environments and have a keen interest in sales, we want to hear from you. This role exists to: Protect and enhance conversion rates Improve speed to enquiry and client response times Free up existing sales team members to focus on high-value selling Safeguard data quality, pipeline hygiene and forecasting accuracy Provide consistent, professional support across proposals, contracts, tenders, CRM management and customer experience Role & Responsibilities: Lead & Enquiry Management Manage the shared inbox and inbound phone line as first-line support, ensuring all enquiries are acknowledged and assigned within agreed SLA timescales. Add all enquiries accurately into Salesforce with correct contact details, lead source, product type and follow-up actions. Allocate leads to the appropriate salesperson based on division, product and urgency. Ensure zero leakage of leads and monitor inbox performance daily. CRM & Pipeline Accuracy Maintain data quality in Salesforce including full account, contact and opportunity detail. Produce weekly pipeline and activity reports for the Head of Sales. Support the Head of Sales with auditing of pipelines, closed-lost analysis and documentation completeness. Create dashboard views and reports that improve forecasting accuracy. Proposal & Sales Documentation Support Format and populate branded proposals using AI tools. Produce client terms/agreements and ensure all fee, date and activity information is accurate. Support with tenders, PQQs, quotes, deck formatting, case studies, imagery, brochureware and web copy updates. Ensure all documents follow MTD branding requirements. Client Coordination & Scheduling Book client discovery calls, proposal follow-ups and demos into salesperson diaries. Liaise with trainers to confirm availability, logistics, fees and programme information. Support the scheduling of open course availability, or in-house sessions, when required by Sales or Operations teams. Customer Experience & Account Support Support account management activity by logging touchpoints, updating account notes and preparing renewal or upsell information. Assist with aftercare tasks such as accreditation set-up, learner access or feedback campaigns where needed. Sales Enablement, Reporting & Continuous Improvement Produce weekly/ monthly reports on leads, pipeline health, conversions, shared inbox performance and enquiry patterns. Identify inefficiencies and recommend process improvements (aligned to Better, More, New). Support marketing and sales collaboration activities (e.g., testimonials, case study collation, industry research). Operational Support Manage trainer CPD log collation, insurance reminders or certificates where relevant to client delivery. Support Operations/Finance with booking or billing tasks when directly linked to sales activity. Provide office cover and support when required. Skills & Experience Required: Experience in a sales support, commercial admin or customer-facing coordination role is essential Excellent written communication and attention to detail (GCSE English at C or 5 & above) High speed and accuracy of data input CRM experience (Salesforce preferred) Strong Microsoft Office skills (Word, Excel, PowerPoint, Teams) Ability to work under pressure and prioritise competing tasks Friendly, bubbly and professional phone manner Ability to build rapport and relationships with stakeholders of all levels and backgrounds Process-driven with a continuous improvement mindset Ability to work at pace, meeting tight deadlines A proactive, accountable and commercially aware attitude Adaptable with the ability to think on your feet and find solutions Package Salary: £26-29k dependent on experience and qualifications Bonus: Annual bonus of up to 10% based on company profit and performance Hours: Full time (37.5 hours) based at our HQ in Coventry office based Holidays: 22 days + Bank Holidays. An additional 2 days per year for each full year of service rising to 30 days max Socials: Paid team nights out for employees and families Progression: On-going training, development, and progression opportunities in a rapidly growing business Private Health Care: Private healthcare for yourself after 1 year of service. After 5 years of service this will cover family too. Who We Are We're MTD Training, a multi-award winning training provider. We've worked with over 9,000 different clients from all over the world. Our office culture is relaxed, fun and passionate. Safeguarding As part of MTD Trainings commitment to Safeguarding & promoting the welfare of our learners and we expect all staff, associates, and contractors to share this commitment. All new staff will be expected to complete safeguarding training and agree to a DBS check following any offer of employment (the level will be role dependant). If you wish to disclose any previous criminal history prior to interview, please do so and we will be happy to discuss this with you. References will be sought on shortlisted candidates, where possible prior to interview. A minimum of two references must be obtained, one of which should be from the current or most recent employer. MTD Training welcomes applications from all cultures, types of background and personal life choices. Equality, Diversity & Inclusion MTD Training welcomes applications from all cultures, backgrounds and personal life choices. TPBN1_UKTJ

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week). This is a fantastic Head of Customer Operations opportunity to work

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The Head of Patient Experience will play a pivotal role in shaping how patients experience Montu and Alternaleaf at every touchpoint. As a senior leader, the Head of Patient Experience will build, develop, and inspire a skilled workforce, embedding clear processes, strong governance, and a culture o

This role involves leading a team, ensuring high service standards, and developing innovative food offerings. A competitive salary and various employee benefits are offered, including personal development opportunities and a life assurance scheme.

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Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Head of Customer Success (EMEA). Experienced i

Head of Customer Operations – Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid – 3 days per week). This is a fantastic Head of Customer Operations opportunity t

Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and

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At Lyrebird, we don’t just write code — we help shape the future of the human experience. We’re building a team that reflects the diversity of the people who’ll benefit from our work. This role owns customer delivery across the entire UK.

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. Good technical knowledge of various trades, including electrical, plumbing, an

This role will focus on delivering a 5-star workplace experience, managing a substantial budget, and leading a dynamic team. The ideal candidate will have extensive experience from the hospitality sector, with proven leadership in operational excellence. If you have a passion for providing exception

As Head of Guest Experience & Events you will have overall responsibility for the delivery of exceptional visitor experience and events across a prestigious portfolio of corporate buildings. Develop and maintain SOPs, steps of service, and best practices for the front-of-house experience. You will o

Ideal candidates will have experience in digital marketing and strong analytical skills to drive engagement. This position offers global exposure and the chance to work in a dynamic team environment. A leading global consumer products company in Surrey is seeking a Digital Engagement and Brand Exper

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