Head of customer experience jobs in ColchesterCrear alertas

Technical Writer High-pressure air & gas systems | UK projects | Engineering projects team If you’re a technically strong engineer who likes owning projects end-to-end, this will land. This role suits someone who wants responsibility, visibility, and to be trusted as the technical authority on real, high-value engineering projects, not someone who wants to sit in the background producing drawings in isolation. Why this role exists The business is growing and delivering multiple high-profile projects in the UK market. That means more complexity, tighter deadlines, and higher technical scrutiny. They need a Technical Engineer who can take technical ownership from contract kick-off through to final customer handover, someone who keeps projects technically on track and acts as the go-to point for customers and suppliers. What’s genuinely different • You own the technical delivery of projects, not just a slice of it, • Direct exposure to customers, suppliers and senior stakeholders, • Close collaboration with Project Managers and Design Engineers, • Involvement in technical risk, reviews, audits and improvement, not just documentation The reality of the role Day to day, you’ll be: • Taking full technical responsibility for assigned projects, • Producing and managing technical documentation to contract requirements, • Acting as the technical point of contact for customers and suppliers, • Chairing and contributing to technical review meetings, • Managing technical risks and opportunities using structured registers, • Supporting sales with P&IDs and associated technical input, • Reporting progress clearly and regularly to the Head of Engineering Projects There’s travel involved, including visits to customers and occasional trips to head office in Germany. This is part of the role, not an exception. What they’re looking for This will suit an engineer who is organised, credible and comfortable taking responsibility. You’ll need: • Experience in a technical engineering role, • A formal engineering qualification, • Strong mechanical understanding, • Confidence dealing with customers and suppliers, • Comfort working with documentation, processes and deadlines You’ll also need: • A full UK driving licence and passport, • The ability to obtain SC clearance Who this role suits (and who it won’t) This suits someone who: • Likes structure and accountability, • Enjoys being the technical reference point, • Can balance detail with delivery pressure Next step If you want a role where your technical judgement carries weight and you can see projects through from start to finish, lets have a chat.

Property Manager position at PMS Managing Estates Location Hybrid/Colchester Working Hours 09:00 17:00 Monday - Friday Salary Competitive About PMS: PMS Managing Estates Ltd is an award-winning Property Management Company across the East of England, managing leasehold and freehold properties. Based in our head office in Colchester, our close-knit team work together in a dynamic atmosphere and share the same passion for delivering quality customer service and adherence to industry regulations. If you are looking for a new opportunity in a customer focused role, and wish to be part of a thriving workplace, with opportunities to develop and grow, and be valued for your individual contributions, then this vacancy may be for you. Benefits: We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits: 24 days annual leave + Bank Holidays. Perkbox (which offers a range of discounts for shopping and services). EAP (Employee Assistance Programme) Confidential Helpline that helps you navigate life challenges, adverse events, stress, and other issues that may impact your life. Flexible working opportunities. Family friendly environment. Financial support towards personal development / training. Real opportunities to grow and progress. Recognition incentives. Free parking. Time in lieu policy. Employee Referral Scheme Job Description: The role of Property Manager is responsible for the day to day management of an allocated portfolio of developments, providing efficient and accurate administration, and overseeing both contracted and cyclical maintenance. Key responsibilities and tasks include: Providing outstanding levels of customer service, corresponding with directors, lessees, tenants, contractors and other professionals verbally and in writing. Ensuring delivery of Property Management Services in accordance with Management Agreements, the Lease, ARMA standards and industry best practice. Chair regular AGM and Directors meetings, presenting to directors and residents confidently and informatively, recording thorough and formal minutes to issue and action. Produce service charge annual budgets, managing expenditure against budget throughout the financial year, for single schedule, multi-scheduled and mixed use buildings. Ensure Health & Safety compliance is adhered to, implementing any general or fire risk assessment recommendations. Process work orders through the property management system. Develop effective Planned Preventative Maintenance (PPE) programmes as specified by the lease. Carry out regular property inspections, attending site as and when circumstances require. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: Residential service charge block management experience (desirable). ATPI or equivalent industry recognised qualification (desirable). Excellent administration and organisation skills. Strong IT (Excel), numeracy and literacy skills. Excellent verbal and written communication. A methodical approach, taking responsibility for own work, while working as part of a team. Excellent attention to detail. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit PMS on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number #LI-EJ1. TPBN1_UKTJ

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week). This is a fantastic Head of Customer Operations opportunity to work

Head of Franchising (Global Experience). Our client, a leading Education Technology company that operates in over 100 companies and engages with over 600 million users is hiring a senior, commercially minded Head of Franchising to lead the strategic growth and performance of our client’s global fr

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the worlds biggest brands und

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)£100,000 + 15% + BenefitsThis

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. If you are interested in the Head of Customer Service please apply via the lin

Significant experience working within a UK local authority in a senior customer service, customer experience, or customer access role. If this opportunity aligns with your experience and you're ready to lead a high-profile customer service function within a forward-thinking council, we'd love to hea

A leading housing organization in the UK seeks a Director of Customer Service to lead the transformation of customer engagement. This role involves managing a large remote team, improving customer service processes, and championing a culture of inclusiveness and responsiveness. Candidates should hav

A prominent restaurant group in Central London is seeking a Head of Reservations & Guest Relations. The ideal candidate is an experienced SevenRooms user with strong leadership skills, a commercial mindset, and a passion for delivering memorable guest experiences. This full-time role offers competit

With a focus on creating memorable customer journeys, you will play a key role in shaping the future of the organization’s offerings. In this pivotal role, you will oversee the operational delivery of a diverse range of events, ensuring excellence and innovation in every experience. An established

A leading subscription management platform in the UK is seeking a Manager of Customer Solution Engineering. This hybrid role requires leading sales strategy and technical engagement with clients, focusing on retention and growth of the customer portfolio. The company offers competitive compensation,

Provide full support to the Global People Experience Head and Global Customer Hubs Head including diary, travel & meeting management across all time zones, travel planning, processing expenses, meeting agenda management, visitor, and internal/external event management. Initiative to think proactivel

Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment. You combine strong consumer product craft, deep experimentation experie

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. Lead and scale the entire Customer Success function, transforming it into a g

The Head of Onsite Experience will play a pivotal role in shaping and delivering a premium, seamless, and personalised customer experience across our Direct-to-Consumer (D2C) channels in Europe. Join us in building a sustainable D2C growth model that focuses on customer experience, personalisation,

A leading utilities provider located in Greater London is searching for a Head of Product to drive the digital customer experience. The ideal candidate will have extensive experience in improving high-adoption consumer products and strong A/B testing skills. This role involves transforming the digit

Head of Customer Success (Operations & Enablement). We enable teams to build powerful mobile and web apps without traditional development effort — combining the speed of no-code with the flexibility of enterprise-grade configuration. Experience with service-day / consulting / professional services

A global technology leader in the United Kingdom is seeking a Head of Customer Engineering to lead teams responsible for cloud transformation outcomes. The ideal candidate will have extensive experience in cloud native architecture, strong technical leadership skills, and a background in customer en

Head of Customer Contact - Repairs. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes. Familiarity with managing customer expectations across varied contact channels, with an understanding of digital t

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. The role combine

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. Travel to key customers

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

A leading facility management company in the United Kingdom is seeking an experienced operations leader to manage diverse teams and ensure high-quality service delivery.

If you’re excited by complexity, imperfect starting points, and the chance to shape how millions of customers experience a modern digital bank — we'd love to hear from you!. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are pr

Significant experience in B2B SaaS at a senior management level, with extensive experience managing "leaders of leaders" (Directors/Managers). Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. At least 10 years of experience in customer operations, 3 of which in a similar position. You will be responsible for leading a team of customer operations executi

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

A prominent charity organization is seeking an experienced leader for the Supporter Operations and Insights team. This pivotal role involves enhancing supporter experiences, managing operations and data insights, and ensuring compliance.

A leading charity organization in the Greater London area is seeking a Head of Public Fundraising to provide leadership and direction to the fundraising team. Empathetic leadership, along with experience in community and events fundraising, is essential. This role offers a competitive salary, hybrid

A leading design company based in Greater London is seeking an experienced Head of Consumer Care to shape and lead a consumer-centric function. The ideal candidate will have proven experience in customer experience functions, excellent leadership skills, and a data-driven mindset. This role is respo

A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints. With a strong background in social housing

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

A global technology firm in the UK is looking for a Head of Insights to lead their Insights function. This role involves setting standards and developing a team of analysts focused on providing high-quality insights to customers. The ideal candidate will have significant experience in analytics lead

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. Head of Retail and Customer Insights. Drive the development of advanced customer models, including segmentation, propensity models, churn prediction and customer lifetime value.

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

A community-focused housing organization in London is seeking a Head of Operations to lead housing services. This permanent position offers a salary of £70,000 per annum and a chance to make a real impact in the housing sector.

Work closely with TSCs to develop and enhance the sales process through standardisation and speed of documentation, quality control of documentation, reporting on and monitoring confirmation documentation outstanding, and producing a balances outstanding report. Elevating the client journey by conti

A leading pension scheme provider in the UK seeks a Head of Customer Value Management to drive their CVM strategy and enhance customer experience. This pivotal role involves regular reporting to executive committees and requires extensive experience in customer value management. The position offers

A leading recruitment consultancy seeks an experienced Head of Customer Service Operations in Greater London. The successful candidate will oversee global customer support teams, manage operations, and drive continuous improvement initiatives. A hybrid working model is offered, with competitive comp

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

You will ensure exceptional customer experiences and meet financial targets while leading a committed team.

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

A leading local government council in England seeks a Director Of Technology & Customer Experience to lead strategic digital transformation. You will be responsible for steering innovation, enhancing customer experience, and ensuring efficient public service delivery. This position offers a competit

A prominent charity organization in the UK is seeking a Head of Service Operations to lead customer enablement efforts. Responsibilities include managing service delivery, supplier relationships, and continuous improvement while fostering a customer-centric environment. Proven experience in IT servi

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.