Head of customer experience jobs in ChichesterCreate job alerts

About the Role Head of Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution through our Guest Services department. Ownership of the business strategy, ensuring you are reviewing and taking actions around improving the guest experience will be an essential part of the role. This role will ensure it is driving our Clean and Fault Free (CAFF) approach to our accommodation and identifying opportunities for improving our focus on guest feedback and NPS growth. Accountability will also sit with the role for problem resolution through the Guest Services team which is driven predominantly through accommodation complaints and queries. This role will also cover all public venues and areas from a cleaning perspective. The role will drive business strategy by setting clear goals and expectations whilst nurturing an environment that the team can perform at their best. You will hold accountability for all guest accommodation cleaning and all public area cleaning across the resort, along with leadership of our guest services team dealing with all guest services queries that are raised to the resort – most of which will be focused on accommodation. This role will ensure a smooth arrival process by break type, working with proposition and pre-arrival marketing teams to plan and review guests needs. Managing proactive query and complaint resolution where possible and escalation of more complex guest queries. You will be accountable for dealing with complaints and ensuring that our ‘solve on site’ policy is in place working closely with the Resort Director & peers, managing the complaint resolution budgets within their P&L. You will be working closely with the Senior Manager Facilities to log any maintenance and room issues and plan how to resolve any issues by planning and forecasting of units to ensure correct support / requirements of team are met. Time will be spent working closely with allocations and yield team to ensure awareness of arrival numbers and any specific requirements. This will drive a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action. This role covers management of the operational refurbishment processes, working alongside the central support teams and understanding Capex Plans, H&S Compliance for the departments. You will set clear goals and PDPs for direct leaders, providing feedback and clear succession plans, ensuring leaders fulfil the 90 day process for all new team, and they're all allocated a buddy. Monitor engagement levels and work with the people team to identify opportunities to drive engagement and retention. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process. You will hold accountability for all guest accommodation cleaning and all public area cleaning across the resort, along with leadership of our guest services team dealing with all guest services queries that are raised to the resort – most of which will be focused on accommodation. This role will ensure a smooth arrival process by break type, working with proposition and pre-arrival marketing teams to plan and review guests needs. Managing proactive query and complaint resolution where possible and escalation of more complex guest queries. You will be accountable for dealing with complaints and ensuring that our ‘solve on site’ policy is in place working closely with the Resort Director & peers, managing the complaint resolution budgets within their P&L. You will be working closely with the Senior Manager Facilities to log any maintenance and room issues and plan how to resolve any issues by planning and forecasting of units to ensure correct support / requirements of team are met. Time will be spent working closely with allocations and yield team to ensure awareness of arrival numbers and any specific requirements. This will drive a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action. This role covers management of the operational refurbishment processes, working alongside the central support teams and understanding Capex Plans, H&S Compliance for the departments. You will set clear goals and PDPs for direct leaders, providing feedback and clear succession plans, ensuring leaders fulfil the 90 day process for all new team, and they're all allocated a buddy. Monitor engagement levels and work with the people team to identify opportunities to drive engagement and retention. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process. You should hold an excellent level of operational knowledge in cleaning or soft services, have an excellent level of hands-on experience in a guest relations or customer service leader role. You should have experience in leading large teams in fast paced environments with good financial knowledge with the ability to forecast and manage costs in line with budgets. Be able to manage multiple priorities and adapt quickly to changing requirements, have experience in leading a mixture of permanent and temporary teams to deliver excellent standards and hold the ability to effectively lead, coach and motivate team, even in times of high demand. Understanding different communication styles and have the ability to communicate well at all levels should be an asset of yours. At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. Please include portfolio/content showing evidence of your experience across these four areas:. And depending on the role you have

The Head of Customer Care Insights is a pivotal new role responsible for driving transformative improvements across the entire Customer Care division. The primary objective is to gain a deep understanding of operational realities and customer experiences, translating these insights into actionable s

As Head of Customer Service, you’ll lead a luxury, concierge-style service function that protects customer trust, resolves complex situations with empathy and precision, and ensures every client feels genuinely cared for. Excellent knowledge of modern customer service and client care technology, w

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Experience designing and embedding customer jo

Head of Treasury with experience of retail banking - SALARY: Up to £110k pa dependent on experience + ECO car + benefits Milton KeynesHYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected t

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

This is a senior, hands-on leadership role where youll take real ownership of both Customer Experience and Quality Assurance. Im currently partnering with a fantastic, forward-thinking business thats looking to appoint a Head of Quality Assurance. Youll play a key part in ensuring

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

We are looking for an experienced and forward‑thinking Head of Developer Experience (DevEx) to join our Engineering team and help us define and lead the strategy to improve engineering productivity, developer experience, and adoption of AI‑powered tooling across Arbor's product and platform team

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A leading recruitment consultancy is looking for a Head of Customer Service to elevate the client experience for a luxury retail brand. Candidates should have leadership experience in premium retail or hospitality environments, a focus on customer outcomes, and expertise in service technology. The r

A senior customer operations leader with 5+ years’ experience leading Customer Support and/or Operations teams in a SaaS or technology-driven environment. Head of Customer Operations – UKI. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seaml

A leading global events firm based in the UK is seeking a Head of Visitor Strategy to lead its High Value Visitor strategy across the UK Hub. You will be responsible for creating a scalable model that drives value and enhances visitor experiences across the portfolio. This senior leadership role req

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. Each year, our software is used globally to conduct hundreds

A fast-scaling, multi-brand direct-to-consumer eCommerce group is seeking a Head of Customer Experience to take full ownership of the end-to-end customer journey across multiple brands and international markets. As Head of Customer Experience, you'll own and elevate every customer touchpoint, from p

Ideal candidates should have leadership experience in a SaaS environment, expertise in customer lifecycle management, and a passion for coaching talent. A leading data and sales intelligence provider is looking for a Team Manager in Customer Success in Greater London. This hybrid role involves leadi

A leading technology services firm in Greater London is seeking a Head of Experience Design.

Candidates should have 3-5 years of relevant experience, preferably in hospitality or luxury environments. A luxury commercial property company in Greater London is looking for an experienced Operations Manager. The position requires effective team management skills and a commitment to operational e

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. The ideal candidate will possess senior experience in customer success and demonstrate proven capabilities in managing client portfolios effectively. This senior rol

A major European low-cost airline is looking for a Head of Product - Inflight Experience to lead the vision and roadmap for enhancing customer experience. The role involves collaborating across departments to ensure an engaging customer experience and utilizing data-driven insights for improvements.

Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Strong people le

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. Champion Our Customer:

A public service organization in Greater London is seeking a Director of Customer Services to lead customer service improvements, drive a customer-first culture, and manage high-performing teams. The ideal candidate will have significant experience in delivering customer services, alongside a strong

A leading eyewear company in Greater London is seeking a passionate Head of Retail to lead 18 stores and create a customer-centric culture. This full-time role emphasizes customer experience and requires strong leadership and communication skills. Benefits include generous employee discounts, compli

In this pivotal role, you will oversee the operational delivery of a diverse range of events, ensuring excellence and innovation in every experience. With a focus on creating memorable customer journeys, you will play a key role in shaping the future of the organization’s offerings. An established

As Head of Customer Experience, you will own the end-to-end design and delivery of processes that ensure customers and partners get the best possible experience. Head of Customer Experience, London, COR7455. If you’re excited by the challenge of building world-class customer experiences in a fast-

A growing accommodation provider in North London is seeking a Head of Guest Care to enhance guest experiences and lead a dynamic team. This office-based role emphasizes leadership and operational efficiency while ensuring exceptional service from check-in to check-out. The ideal candidate will have

Organisation Management: Work in collaboration with related Head Office departments for regular reporting of commercial performance, evolution of the competitive landscape, market intelligence, plans for capacity amendments, development of new tools and of new product features. Define and submit rev

A leading transportation company in London seeks a Director of Customer Experience to oversee and enhance the customer journey. Ideal candidates will have at least 5 years in a senior customer experience role, preferably in sectors like transport or hospitality. This role will lead initiatives acros

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational

A prominent educational institution in East Midlands is seeking a Head of Student Experience to enhance both student and employee experience. The position offers a competitive salary alongside generous leave and professional development opportunities, ensuring a supportive workplace environment wher

A fashion and lifestyle brand in the United Kingdom is seeking a Head of Product to oversee the entire product output and lead the Product Department. Candidates should have over 10 years in fashion leadership, including experience with multi-category products, and a strong background in global supp

Our client is looking for a Head of IT to lead the support of existing and development of new systems and technologies required to support Business development and growth. Excellent team management and leadership skills with experience of managing a department of at least circa 30 staff. Ensure deli

A leading AI platform company in Greater London is seeking a Head of Customer Success for EMEA to lead the team and drive customer engagement and value realization. Ideal candidates will have a proven track record in B2B SaaS customer success, strong operational rigor, and excellent communication sk

A leading SaaS recruitment firm in the UK is looking for a dynamic leader to enhance customer experience within their operations. The ideal candidate will have extensive experience in customer success and leadership, along with a drive for transformation. This pivotal role will focus on optimizing c

You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing the content to drive revenue growth, deepen product adoption, and strengthen long-term customer loyalty. We’re looking for the Head of Customer Education Content that is responsi

Experience of a software engineering / developer experience transformation programme for a large bank or highly regulated organisation. We are creating a new Head of Experience Research role to establish user research as a strategic capability within the organization. Experience direction, prioritis

A leading recruitment agency is seeking a Head of Customer Experience to oversee the customer journey across multiple brands. This senior role combines strategic ownership with operational execution, using data and AI to enhance customer experience. The successful candidate will lead a remote custom

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

A premium eCommerce brand is seeking a Head of CRM & Customer Economics to lead email and loyalty strategies. The ideal candidate will possess extensive experience with Klaviyo, Shopify, and customer data management, focusing on AI-driven customer lifecycle enhancements. Responsibilities include dev

A leading global real estate firm in England is seeking an experienced Workplace Experience Lead to oversee exceptional workplace experience services across their flagship headquarters. The ideal candidate has over 5 years of management experience in hospitality or facilities management and is fluen

A leading educational technology provider in the UK is seeking a Head of Customer Success to lead strategic customer engagement for their assessment platforms. The position offers competitive compensation, hybrid working arrangements, and a focus on building an inclusive work environment.

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Proven experience leading