Head of customer experience jobs in HerefordCreate job alerts

Your new company Well established and value-led organisation. Your new role - HRBP, up to £34k pa plus benefits, permanent, Hereford. This is the perfect opportunity for HR professionals who want to work in partnership with the business—not hidden behind the scenes.As an HR Business Partner, you’ll be a trusted advisor delivering practical, solutions-focused support to managers across our organisation and customer base. You’ll play a hands‑on role in shaping how people issues are managed day‑to‑day, while gaining exposure to a rich blend of both operational and strategic HR activity. If you enjoy building strong relationships, influencing outcomes, and using your HR expertise to help managers get the very best from their teams, this is the role for you. What You’ll Be Doing:Working closely with the Head of People and our wider HR team, you’ll help drive organisational success through effective people management and confident, proactive HR support. Your work w ill be varied, meaningful, and high-impact.Key responsibilities include: trusted partnering, building strong, credible relationships with managers and stakeholders at all levels, a go‑to advisor across the full employee lifecycle. What you'll need to succeed If you’re an experienced HR professional who thrives on variety, values partnership working, and wants to shape better outcomes for people and organisations, we’d love to hear from you. This opportunity will suit an experienced HR professional who enjoys working closely with managers and getting involved in the detail, while also developing your broader HR capability. You need to be: • Experienced in working within an HR advisory or business partnering environment, • Confident handling sensitive and complex employee relations matters, • Strong working knowledge of UK employment law and HR best practice, • Experienced in developing or reviewing HR policies and processes, • The ability to influence, challenge and support managers constructively, • Strong communication skills and a practical, solutions-focused approach, • Experience working collaboratively with trade unions What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. I'm a specialist HR Recruiter for the public sector, third sector and education, so I'm particularly keen to hear from experienced HR experience in those areas. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Assistant Manager - Join the Team This Easter! This Easter, why hunt for eggs when you could be stepping up into your next big role? ➡️ We're on the lookout for an Assistant Manager ready to jump in, support the team, and keep the good vibes (and burgers) flowing. If you've got the energy to lift the crew, keep things running smoothly, and make sure every guest leaves happy (and seriously full), we want YOU. No stiff corporate stuff here — just great food, strong teamwork, and a buzzing atmosphere. What You'll Be Doing Support & Lead the Team Help motivate the squad, keep spirits high, and lead from the front — especially when things get a little egg-stra busy. Opening & Closing Support Assist with getting the restaurant ready to shine each day and closing things down safely at night. ⭐ Customer Service Star Make sure every guest has an amazing experience — fast, friendly service and top-notch food every time. Keep Service Flowing Jump in wherever needed to keep things moving and the restaurant buzzing. Problem Solver & Positive Presence Stay cool under pressure, tackle challenges head-on, and keep the team smiling. What You'll Get Tronc Share - extra earnings on top of your pay Free Food Every Shift Real Career Growth - we promote from within ️ Discounted Staff Meals Annual Staff Summer Festival ️ Team Away Days 28 Days Paid Holiday Company Pension Contributions Ready to crack into something new this Easter? ✨ Apply now and help us keep the burgers flying and the vibes high! #MCG1 TPBN1_UKCT

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. You'll be setting the vision and strategic priorities for solutions that serve millions of loyal customers and thou

Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of each. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP str

A dynamic technology firm in Greater London is seeking a Head of Customer Success with over 10 years of experience in the field. This role involves developing strategies for customer success, implementing scalable processes, and building strong relationships with key stakeholders. The ideal candidat

As our Global Head of Diversity, Inclusion & Employee Experience, you’ll be part of the Diversity, Inclusion & Employee Experience team, working closely with brilliant people across the business and reporting into Chief People Officer. The Global Head of Diversity, Inclusion & Employee Experience

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

Reporting to our VP of Customer Success. We are looking for a Head of Support to make this a reality. It is the heartbeat of customer trust, where friction is turned into advocacy and insights are unlocked that make us better at what we do.

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. Required qualifications include over 10 years in the FMCG sector and experience in sustainability and stakeholder engagement. The company offers comprehensive benefits, including mental health supp

Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. You will build the Customer Success function from the ground up for a high‑growth startup. Customer Success with 2+ years in leadership, specifically building or trans

A leading HR technology company in Greater London is looking for a Manager of SMB Customer Success to lead a dynamic team focused on customer adoption and retention. The role requires proficiency in SaaS customer success strategies and a strong analytical mindset. You will drive initiatives using au

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction. This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits.

Create and run a Voice of Customer program to capture feedback and influence roadmap and service offerings. Proficient with Salesforce (or similar CRM), CPQ, and customer success platforms (e. B2B SaaS or software, including 6+ years leading customer success, account management, or renewals teams.

A leading SaaS provider in the UK is searching for a Head of Customer Success to enhance customer retention and drive strategic growth. The role focuses on fostering long-term relationships and adopting a customer-centric culture throughout the organization.

A leading consumer brand in the UK is looking for a Head of Product Design to lead a hands-on design function during an exciting brand evolution. The role involves overseeing a mobile-first product experience launching in 2026 and requires strong experience in consumer products and eCommerce. This p

A global data management firm in Greater London seeks a Global Head of Pipeline Operations and Client Experience. This role focuses on ensuring operational excellence and a seamless experience for clients across various products. The firm offers a collaborative environment, emphasizing diversity and

This remote position requires over 10 years of experience in instructional design and learning development, emphasizing collaboration, leadership, and data-driven decision-making. The role involves leveraging cutting-edge technologies and methodologies to enhance learning experiences while promoting

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

Ideal candidates will have relevant managerial experience in the hotel sector, strong leadership and communication skills, and a commitment to high customer service standards. A leading hospitality brand in the UK is seeking a Head Housekeeper to oversee housekeeping operations at Hilton York Hotel.

A leading travel technology company in Greater London is seeking a Head of Machine Learning to drive the strategy and delivery of machine learning across their Core Experience product area. You will lead multiple teams, manage a budget, and oversee the adoption of ML technologies to enhance customer

The ideal candidate has over 5 years of experience in hospitality or brand experience management, exceptional execution skills, and organizational prowess. A leading healthtech AI platform in London is seeking an Experience Marketing Lead to manage a world-class events program. You will design and e

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. Experience supporting customers across multiple regions and time zones. Experience supporting technically complex software products.

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Experience leveraging a modern CS tech stack to automate customer health tracking, manage task workflows, and provide clear visibility into the cus

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. The ideal candidate will have extensive experience in housing operations and be skilled in risk management and operational oversight. This is a pe

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Deep understanding of customer service

Head of Revenue & Customer Growth. A global SaaS business is hiring a senior commercial leader to take full ownership of revenue growth across its existing customer base. Experience working with enterprise clients and complex stakeholder environments.

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands‑on, enterprise client management, team leadership and business optimisation/transformation. Experience designing and embedding customer

We are looking for a Global Head of Guest Experience to build and scale Utopia’s luxury guest experience across an international portfolio — from concept and pre‑opening to stable operations. Founded in 2023, our in‑house architectural firm, Utopia Design, is at the heart of our mission to c

This pivotal role focuses on transforming customer service delivery and requires extensive leadership experience in customer experience or contact centre operations. Offering a salary range of £70,000 - £90,000 plus bonuses and flexible hybrid working options. A leading customer solutions provider

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. This full-time position offers a flexible salary depending on experience and includes a car allowance and pension. The ideal candidate will have strong ana

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

Head of Customer Experience & Training Coordinator. Act as the voice of the customer within the organization, providing regular insights and feedback to Product, Marketing, and Operations teams to improve the overall customer experience. Directly manage the day-to-day operations of our Customer Supp

The Head of Customer Resolution is a senior position responsible for leading Peabody's regional resolution services, ensuring resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations

As Head of Visitor Experience, you will lead a large, dynamic on-site team and drive the strategic development of visitor-focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower Bridg

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Good working kno

This role is responsible for enhancing the digital guest experience, optimising online interactions, and managing key relationships with global partners. Ideal candidates will possess a degree in a relevant field, strong leadership experience in digital product development, and excellent communicati

A leading SaaS company in East Midlands seeks a Head of Customer Success to drive customer retention, develop engagement strategies, and lead a focused team. This is a vital role for enhancing customer experiences and driving the company's growth. The role demands a customer-centric mindset, strong

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. This role involves managing cloud solutions, fostering partnerships with customers, and providing thought leadership in a fast-paced environ

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. The profile we are looking for.

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

The ideal candidate will have senior-level experience in customer service and a strong understanding of social housing. This role involves strategic oversight of customer contact and planning operations. This hybrid position requires presence in London for part of the week and offers a competitive s