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TPS Parts Sales Executive Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. About the Role What will you be doing? As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre Achieve personal KPI‘s and revenue objectives with target customers Accurately identify parts to meet the customer sales requirements Utilise all product promotions effectively to achieve specific targets set Identify and leverage potential sales opportunities within customer base Maintain own product knowledge and awareness of competitor activity Build strong working relationships with customers through regular contact with them on the phone and via face to face visits Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice Provide timely communication to customer on their credit status Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales Handle incoming calls and customer enquiries within KPI's, using the approved greeting Ensure the proper and accurate use of all systems to search and order parts Complete all required documentation accurately and promptly Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual Requirements What are we looking for? A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment Passion for providing a great customer service experience Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis Excellent attention to detail and accurate record-keeping IT literate, preferably with a good working knowledge of MS Excel A passion for the automotive industry TPBN1_UKTJ

CRM & Contracts Manager Location : Hereford, HR4 7PU Salary : Competitive, DOE + Excellent Benefits! Contract & Hours: Full Time, Permanent Benefits : 25 days holiday (pro rata), Profit Share, Training Budget for All, Summer & Christmas events + more. Drive Growth Through CRM, Data & Customer Relationships Oakwrights is at the forefront of bespoke oak framing, delivering stunning one-of-a-kind homes for clients across the UK. As Oakwrights continues to grow, we're looking for a creative and commercially minded CRM & Contracts Manager to take ownership of our CRM strategy and help drive business growth. You will play a pivotal role in how we attract, convert, and retain customers, using data, insight, and automation to deliver outstanding marketing campaigns and improve the customer experience. Why Join Oakwrights This is an opportunity to make a real impact on business performance, customer experience, and operational efficiency. As our CRM & Contracts Manager, you'll have the freedom to develop new ideas whilst identifying opportunities for improvement across marketing, sales, and wider business operations. You'll work collaboratively with multiple teams, using your expertise in CRM strategy, data analysis, and process optimisation to strengthen customer relationships. As our CRM & Contracts Manager, you will: • Plan, develop, manage, and deliver the overall CRM strategy to attract, engage, and retain target audiences. • Manage and maintain the contracts process across HubSpot, PandaDoc, and Xero, ensuring accuracy and timely completion. • Oversee the issue of contracts, notices of change, and contract addendums. • Work collaboratively with marketing teams to understand customer behaviour through data analysis, audience segmentation, and customer insights. • Maintain accurate CRM data and system hygiene, resolving issues with campaigns, workflows, and automations. • Manage the handover of information from sales through to design, production, and project teams. • Analyse campaign performance across traffic, customer acquisition, conversion, retention, and revenue. • Work closely with the Commercial Manager to optimise business processes through effective automation and improved ways of working. What We're Looking For At Oakwrights, attitude and potential are just as important as experience. We're looking for someone who combines technical CRM knowledge with commercial awareness, creativity, and a proactive approach to problem-solving. You'll bring: • Previous experience in CRM, data marketing, or email marketing. • First-hand experience developing and implementing a successful CRM strategy, with a strong understanding of back-end CRM systems. • Excellent planning, analytical, and project management skills. • Knowledge and understanding of data management and production processes. • Strong written and verbal communication skills. • The ability to anticipate challenges, prioritise effectively, and build positive relationships with internal and external stakeholders. • A creative, solutions-focused mindset, with the initiative to develop new ideas and improve existing processes. It would be great if you had: • Hands-on experience using HubSpot, particularly CRM workflows, automations, reporting, and pipeline management. • Experience working with contract management systems such as PandaDoc and financial platforms such as Xero. • A background in improving customer journeys, marketing campaign performance, and sales conversion rates. • Experience collaborating across marketing, sales, commercial, and operational teams. A Career Where You Can Make a Difference As our CRM & Contracts Manager, you'll have the opportunity to to take ownership, influence strategy, and make a meaningful contribution to business success. Every project is different. Every client is unique. And every day brings new challenges and rewards. Ready to Join Us If you're an experienced CRM professional looking for a role where you can combine strategic development with hands-on delivery, we'd love to hear from you. Bring your ideas and passion for improving customer experiences to a role where your contribution can make a real difference. If this sounds like the opportunity for you, click APPLY now! TPBN1_UKTJ

Franklin Hodge Industries Limited are leaders in the design, manufacture and installation of grain silos, cooling towers and liquid storage systems for the storage of fire sprinkler, high-quality industrial process and drinking (potable) water. From our office in Hereford and manufacturing facility in Birmingham, we supply our products across all industries, locally, nationally and globally. We are looking for an experienced and motivated Contracts Manager to join our Operations team, leading and overseeing the Contracts Team to ensure the successful planning, coordination and delivery of contracts from receipt of order through to completion. This is an excellent opportunity for someone with strong leadership, contract management and commercial experience who is looking to take on a key role within a specialist engineering environment, driving team performance, maintaining customer relationships and ensuring projects are delivered safely, efficiently, on time and within budget. We are looking for an experienced and proactive Contracts Manager to lead and oversee the Contracts Team, ensuring the successful planning, coordination and delivery of contracts from receipt of order through to completion. The successful candidate will be responsible for managing team performance, overseeing contract delivery, maintaining strong customer relationships and ensuring projects are completed safely, efficiently, on time and within agreed budgets. This role requires strong leadership, commercial awareness and organisational skills, alongside a commitment to quality, customer satisfaction and continuous improvement. • Lead, manage and develop the Contracts Team, allocating work, setting priorities and ensuring clear accountability for delivery, • Oversee the portfolio of contracts from order handover through to completion, ensuring appropriate planning, governance and control, • Set team objectives, monitor workload and performance, provide regular feedback and support training, development and succession planning, • Review contract scope, commercial terms, risks and delivery requirements, escalating significant issues and agreeing recovery actions where required, • Ensure contract-specific risk assessments, method statements and other site documentation are completed, suitable and compliant before work starts, • Maintain oversight of programmes, resources and milestones to ensure agreed completion dates, quality standards and customer requirements are achieved, • Monitor contract costs, forecasts, variations and margins, taking timely action to protect profitability and ensure accurate financial reporting, • Provide guidance and approval for supplier and subcontractor selection, quotation evaluation, negotiation, procurement and performance management, • Coordinate with customers, consultants, suppliers, subcontractors and internal departments, including Sales, Drawing Office, Purchasing, Production and Site Operations, • Chair or support contract review meetings and ensure decisions, ??? changes and risks are clearly documented and followed through, • Ensure site visits, surveys, inspections and reports are completed to the required standard, and that direct and subcontract labour is effectively planned, • Resolve escalated customer, contractual, warranty and post-contract issues, protecting the company's commercial position and customer relationships, • Drive consistent processes, management information and continuous improvement across the Contracts Team, • Proven experience in contract management, project management or a similar operational leadership role., • Strong leadership and people management skills, with the ability to motivate, develop and support a team., • Excellent organisational and planning skills, with the ability to manage multiple contracts and competing priorities., • Strong commercial and financial awareness, including experience managing budgets, costs and profit margins., • Excellent communication, negotiation and relationship-building skills., • A proactive and solutions-focused approach, with strong decision-making and problem-solving abilities., • The ability to identify and manage risks, resolve challenges and maintain performance under pressure., • Strong attention to detail and a commitment to delivering high standards of quality and customer satisfaction., • Confidence working collaboratively with customers, suppliers, subcontractors and internal teams., • A commitment to health and safety, compliance and continuous improvement., • Competence in using relevant IT systems for planning, reporting and contract management. #J-18808-Ljbffr

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