Head of customer experience jobs in NorwichCreate job alerts

As Head of Customer Experience and Service you will oversee all aspects of customer interactions across online, telephone, showroom, and installation, ensuring consistency, efficiency and excellence. You will be proven in your ability to design and deliver an exceptional customer experience in a mul

Head of Customer & Building Safety. You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community. As a community housing association based in the East End for nearly 100 ye

As Head of Customer Engineering, you will:. We are recruiting for a Head of Customer Engineering to lead a high-performing technical team at a market-leading technology company specialising in advanced wireless network solutions for mobility, transport, and defence applications. Proven leadership of

As Head of Customer Experience and Service you will oversee all aspects of customer interactions across online, telephone, showroom, and installation, ensuring consistency, efficiency and excellence. You will be proven in your ability to design and deliver an exceptional customer experience in a mul

Key skills and experience for our Head of Customer Operations:. Lead, mentor, and inspire a team of dedicated professionals, fostering a culture of accountability, continuous improvement, and client-first problem-solving. Significant experience leading and scaling customer-facing teams in a B2B SaaS

They are committed to being a truly customer-first business and are currently seeking for a Head of Customer Experience to join their Head Office leadership team in South East England. As Head of Customer Experience, you will focus on embedding CX excellence across all touchpoints, protect revenue b

Own the sales funnel from lead generation to submission of tender proposals and RFPs and activation of contracts. We offer you a competitive salary plus equity participation, and a dynamic & entrepreneurial environment to carve your own goals to shape the future of Medloop and have lasting positive

As the Head of Sales – United Kingdom, you will be the senior sales leader in the region and will play a critical role in scaling Cloud Assess’ footprint across the UK. This role is ideal for someone with proven experience in HR Tech, Learning Management Systems. Define clear goals and KPIs to

Head of Customer Experience | Southampton | up to £100k Basic The Head of Customer Experience & Operations will take ownership of every customer touchpoint; online, in-person, and post-purchase, ensuring every interaction reflects the brand's passion, purpose, and attention to detail.

As Head of Customer Engineering, you will:. We are recruiting for a Head of Customer Engineering to lead a high-performing technical team at a market-leading technology company specialising in advanced wireless network solutions for mobility, transport, and defence applications. Are you a technical

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. As the Global Head of Employee Experience you will be a visionary a

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

You've got solid senior leadership experience in customer experience, and you've worked in a direct-to-consumer market. If the idea of being part of that journey, where you can shape what happens next sounds right, apply today. You're already a Customer Experience leader and you know what great look

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Champion “lessons learned” or similar sessions with relevant teams to deliver continuous improvement and to prevent recurrence of any

Our client is looking for an experienced Head of Customer Experience to oversee all aspects of customer interactions across online, telephone, showroom, and installation touch points, ensuring consistency, efficiency, and excellence. The ideal candidate will bring a deep understanding of delivering

Head of Customer Engineering – South West England | Hybrid Working – Next-Generation Wireless Technology | Global Deployment. Proven leadership of customer-facing technical teams (e. Are you a technical leader who thrives at the intersection of innovation and real-world application? Do you enjoy

The Head of Transformation Partnering Customer and Marketing will oversee initiatives within the Customer and Marketing portfolio, ensuring that change is delivered effectively and programme outcomes are successfully achieved. Aviva is looking for a Head of Transformation Partnering (Customer and Ma

In this new role, you will lead the design and delivery of a comprehensive customer experience strategy that embeds consistency, innovation and service excellence across every touchpoint. Director of Customer Experience. This range is provided by The Royal College of Surgeons of England.

The role of Head of Resident Experience will join Joseph Rowntree Housing Foundation at their offices in the York area. As a member of the leadership team within the Housing and Communities Directorate, work collaboratively with other Heads of Service and key stakeholders to deliver the strategic ob

As the Head of Customer Success, you will be the ultimate advocate for the function, working across all customer segments—from SMB to Enterprise—to ensure the Customer Success is understood and championed internally. Establish and maintain a deep understanding of our customers’ needs across al

Proven experience in a senior engineering leadership role (Head of Engineering, Director of Engineering, or Head of Technology). Head of Engineering - Cloud, IT Infrastructure & Security - (MSP Experience Essential). The Head of Engineering is responsible for providing strategic leadership and techn

Forging strong collaborative relationships with heads of service across the council to design customer journeys and manage demand. Intelligent collection and use of data and analysis, KPIs and performance management. Making optimum use of digital tools and innovation.

Proven experience in a Head of Customer Success or Sales Leadership role, ideally in a related industry. The successful candidate will be an experienced sales and customer success leader with a passion for team development, a structured and proactive approach, and the ability to influence both custo

Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industries. As the Head of Customer Success &

As Head of / VP Customer Success & Expansion, you’ll shape and execute our post‑sale strategy for both SMB and Enterprise customers. You’ll collaborate closely with Sales, Product, Marketing, and Finance, influencing the direction of our platform and the experience of our customers worldwide.

Get notified about new Head of Customer Experience jobs in. You've got solid senior leadership experience in customer experience, and you've worked in a direct-to-consumer market. You're already a Customer Experience leader and you know what great looks like.

We are looking for an exceptional and visionary Head of Customer Experience & Resident Support to join a local authority in North London. Creating strong collaborative relationships with Heads of Service to manage demand and design effective customer journeys. We're looking for a strategic and inspi

Head of Customer Experience Southampton up to £100k Basic. The Head of Customer Experience & Operations.

Fiat Republic is looking for our first Head of Customer Success to join the leadership team and own the customer journey end-to‑end. As Head of Customer Success you’ll build the function that ensures our customers stay and grow with us, shaping the mission, solving real client problems, and work

Are you ready to shape the future of travel experiences? We’re partnering with one of the UAE’s leading travel companies to hire a Head of Customer Experience who will redefine how millions of users engage with the brand. Deep understanding of guest experience technologies and omnichannel engage

We are seeking an experienced Head of Customer Service to join a fast‑growing luxury Skin & Beauty brand. As Head of Customer Service, you will oversee all customer touchpoints across ecommerce, retail, and post‑purchase care. Proven leadership experience in Customer Service or Customer Experien

As Head of / VP Customer Success & Expansion, you’ll shape and execute our post‑sale strategy for both SMB and Enterprise customers. You’ll collaborate closely with Sales, Product, Marketing, and Finance, influencing the direction of our platform and the experience of our customers worldwide.

Head of partnerships (NHS experience mandatory). We offer you a competitive salary plus equity participation, and a dynamic & entrepreneurial environment to carve your own goals to shape the future of Medloop and have lasting positive impact in the healthcare environment in Europe. Own the sales fun

This role reports directly to the VP of Engineering where you’ll form part of the senior engineering leadership team alongside the other Heads of Engineering, CTO and senior IC leads. We're looking for a Head of Engineering to lead one of our cross‑functional engineering clusters, driving techni

Lead, mentor, and inspire a team of 11 dedicated professionals, fostering a culture of accountability, continuous improvement, and client-first problem solving. We encourage you to apply immediately to be considered for the Head of Customer Operations role. Significant experience leading and scaling

We are seeking a strategic and commercially minded customer experience professional to lead and evolve the digital service proposition for one of London’s most iconic retail destinations. Get notified about new Head of Customer Service jobs in London Area, United Kingdom. Head of Customer Service

Head of Reservations & Customer Care. Proficient in reservation systems and customer service technologies; experience with Salesforce or similar CRM platforms is preferred. Operate with a high level of autonomy, making decisions on behalf of the team and taking ownership of day‑to‑day operations

Support Business Analyst to understand conversion drivers across customer lifecycle funnel; support Head of RevOps and Director of CS with execution of recommendations. Head of Customer Relationship Management. Join Elliptic as the Head of Customer Relationship Management.

The Royal College of Surgeons of England is a world-leading professional membership body representing tens of thousands of surgeons, dental professionals, trainees and students across the UK and internationally. We are now seeking a Director of Customer Experience to lead this change. In this new ro

Director of Product: Core Experience & Customer Lifetime Value. Deep understanding of customer lifecycle, from activation and adoption to retention and advocacy. Own the strategy and roadmap for the core end-to-end member experience, from onboarding to repeat sits, enabled by an app first experience

Head of Customer Success - High Growth SaaS Scale Up. They're looking for a Head of Customer Success to continue to build, scale and elevate their global CS function. This is a rare chance to step into a high-impact role, own the customer journey end-to-end, and partner with some of the world's lead

Nobul is partnering with an award-winning SaaS company to recruit a Head of Customer Operations. Lead, mentor, and inspire a team of dedicated professionals, fostering accountability, continuous improvement, and client-first problem-solving. Significant experience leading and scaling customer-facing

Valsoft is looking for a Head of Customer Success & Support to join our growing global team in the UK. As the Head of Customer Success & Support, you will be responsible for building, scaling, and leading our Customer Success Managers team and Service Desk team. Valsoft Corporation is a portfolio of

We're excited to share we have a great opportunity for a Head of Business Development and Customer Experience to join the NHS Supply Chain Food team, reporting directly to the Business Director. Job Title: Head of Business Development and Customer Experience. This leadership role will take full acco

As the Head of Sales – United Kingdom, you will be the senior sales leader in the region and will play a critical role in scaling Cloud Assess’ footprint across the UK. Meaningful impact in shaping the future of learning and development across industries. You’ll be responsible for building and

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. Proven experience in customer supply, inventory management, or supply chain leadership, idea

Be the voice of the customer internally. Our platform is replacing legacy tools and enabling a new era of human plus AI collaboration. Experience with complex products.

Sign in to set job alerts for “Head of Customer Success” roles. Head of Customer Advisory - Dynamics 365. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments.