Buscar empleo: 31 ofertas de trabajo de head of customer experience en Brighton (marzo 2026)

Sales Account Manager

hace 4 días

Shoreham-by-Sea

About 67 Degrees 67 Degrees is a dynamic and forward-thinking organisation in the automotive technology industry. We pride ourselves on delivering innovative solutions that transform how businesses operate in our sector. Having achieved remarkable growth year-on-year, we are now at a pivotal moment in our company's journey, poised for expansion into new markets and development of next-generation products and services We’re moving into new headquarters at Brighton City Airport in Shoreham. This exciting milestone marks a pivotal moment in our company’s journey as we continue to grow and expand into new territories. You’ll be joining us in a modern, purpose-designed workspace that reflects where we're heading as a business. It's the kind of environment built for creativity, collaboration, and being the best version of you. About the Role The Sales Account Manager role sits within the Sales team and reports directly to the Head of Sales. This is a blended role combining responsibility for winning new business with managing and growing a portfolio of existing customers. You will represent a portfolio of assigned customers, building strong relationships and enabling account growth through a deep understanding of the industry and each customer’s needs. You will act as a trusted commercial partner, identifying opportunities for value add, expansion and retention while ensuring customers continue to receive a high quality experience. Alongside account management responsibilities, you will also be involved in new business activity, identifying and progressing opportunities that support the wider growth of the business. This may include prospecting, supporting discovery conversations, and converting opportunities into long term customers. You will lead and manage Quarterly Business Reviews for our most engaged customers, act as a point of escalation where required, and take ownership of renewals and retention across your portfolio. Travel may be required to visit customers, attend meetings or represent the business at industry events. This role is ideal for someone who enjoys owning the full customer journey, from first conversation through to long term partnership and growth. What You’ll Be Doing • Managing and developing a portfolio of assigned customer accounts, acting as the primary point of contact, • Building strong long term customer relationships through regular communication and strategic engagement, • Driving account growth through value add and staircase selling opportunities, • Leading and delivering Quarterly Business Reviews for key customers, presenting insights, performance and recommendations, • Managing renewals and retention activity to support recurring revenue and long term customer value, • Acting as a point of escalation for customer issues, coordinating internal teams to ensure timely and effective resolution, • Identifying, researching and progressing new business opportunities within target markets, • Initiating outbound contact with prospective customers via phone, email and social channels, • Qualifying inbound and outbound leads to understand customer needs, budget and suitability, • Booking, leading and supporting discovery meetings with prospects and existing customers, • Building and maintaining a strong and accurate sales pipeline, • Working closely with Client Services, Product and Operations teams to ensure smooth delivery and high customer satisfaction, • Maintaining accurate records of activity, pipeline and forecasts within CRM systems, • Providing regular reporting to the Head of Sales on account performance, risks and growth opportunities, • Representing 67 Degrees professionally with customers, prospects and at industry events, • Travelling to customer sites and meetings as required to support relationship building and growth What We’re Looking For Essential Skills: • Minimum 3 years experience in a sales, account management or commercially focused customer facing role, • Experience managing customer relationships alongside new business or upsell activity, • Strong communication and relationship building skills, • Commercially minded with a clear understanding of revenue, retention and growth, • Confidence leading customer meetings, including Quarterly Business Reviews, • Organised and proactive, with the ability to manage multiple accounts and opportunities, • Comfortable working collaboratively across sales, service and delivery teams, • Confident using CRM systems to manage pipeline and customer data, • Willingness to travel as required and represent the business professionally Desirable Skills (but not entirely essential): • Experience within SaaS, digital or automotive related industries, • Familiarity with consultative or solution led sales approaches, • Experience managing renewals, retention and account expansion, • Strong presentation and reporting skills, • Track record of growing account value and long term customer relationships Why Choose to Work at 67 Degrees? 67 Degrees is a specialist automotive digital agency with a reputation for doing things properly. By that, we mean, technically, creatively, and strategically. We value smart thinking, openness to change, and people who care about doing great work. What You’ll Get: • Competitive salary, • Flexible working arrangements, with a primarily office-based setup, • 25 days annual leave (plus bank holidays), increasing with length of service, • Your birthday off, • Company MacBook, • Modern office workspace at Brighton City Airport with dedicated parking, • Office snacks and drinks, • Regular team days and socials Location & Working Pattern This role is primarily office-based at our Shoreham-by-Sea headquarters in West Sussex, with flexible working available. Due to our office location, please note the following: • There are no public transport links, • Applicants must be able to drive and hold a valid UK driving licence, • A reasonable commuting distance to Shoreham is essential, • A dedicated on-site parking space is included as part of the role As a creative agency with a desire to nurture the talent in our business, we're committed to in-person collaboration and expect team members to attend the office minimum 3 days per week. How to Apply If this sounds like the kind of role you're looking for, we'd love to hear from you. Please send us: • Your CV, • A short cover note explaining why you’re interested in the role, • Contact information Send to: We will review applications on a rolling basis and may close the role early if we find the right person, so early applications are encouraged. Equal opportunities: We're an equal opportunities employer and welcome applications from all suitably qualified candidates. A note to recruitment agencies: We're managing this recruitment internally and kindly ask that recruitment agencies do not contact us about this role. Any unsolicited CVs will not be considered. Thanks for your understanding.

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