Operations Coordinator
18 hours ago
Brighton
Operations Coordinator (Exhibitor Liaison Executive) – Diversified UK & Europe: Brighton Office, UK Full-time, permanent role Starting from £25,000 per annum The Opportunity We're looking for an Operations Coordinator and Exhibitor Liaison Executive to join our busy, fast-paced operations team at Diversified. This is a role where no two days look the same. You'll be the first point of contact for our exhibitors — handling their calls and queries and making sure they feel supported from the moment they sign up to the moment they walk through the door on show day. Alongside that, you'll be working closely with the wider operations team to keep things running smoothly across our portfolio of events, covering everything from organisation and logistics to general administration. If you're someone who enjoys being at the centre of things, likes variety in their day and takes pride in delivering a great experience for the people they work with, we'd love to hear from you. About Diversified UK & Europe We're a Brighton-based events company, part of the global Diversified Communications group — connecting, educating and strengthening business communities through market-leading trade shows, industry awards, digital products and publications. We organise 20 in-person trade events and 4 industry awards across a range of sectors, creating the kind of valuable business connections that help companies grow. With a team of around 100 people, we're large enough to offer variety and structure, but small enough that individuals make a real difference. We’ve won Employer of the Year two years running (2025 and 2026) — not because we tick boxes, but because we genuinely invest in our people. Flexible working, a collaborative culture, and a leadership team that listens are things we’re proud of, not just things we say. What You’ll Be Doing You'll be supporting the delivery of trade shows and events across the Diversified portfolio, working closely with both our exhibitors and internal show teams. Day to day, that means: • Being the first point of contact for exhibitor calls and queries — confident, helpful and solutions-focused, • Checking and maintaining accurate exhibitor records on our CRM database and operations systems, • Proactively chasing exhibitor forms and keeping everything up to date ahead of each show, • Producing and sending exhibitor manuals, updating them as details change, • Keeping a close eye on floorplans and exhibitor records, flagging anything that needs attention, • Directing queries to the right operations manager or department where needed, • Supporting the team on site at events when required, • Providing general administration support across the operations department What We’re Looking For We’re not after a perfect CV — we’re after the right person. You’ll probably be: • Experienced in a customer service or administration role (a year or more is ideal, but we're open if you can demonstrate the right skills), • A strong communicator — confident on the phone, clear in writing, and comfortable dealing with people at all levels, • Highly organised, with the ability to juggle multiple tasks and deadlines without dropping the ball, • Calm under pressure — the events world gets busy fast, and you'll take that in your stride, • Detail-oriented and thorough, whether you're updating a database or checking a floorplan, • Proactive and self-motivated — you don't wait to be told, you get on with it, • A genuine team player who's happy to pitch in wherever needed, • Computer literate, with a good working knowledge of Excel, • A Spanish speaker would be a bonus, though not essential What’s in It for You We know you have options, so here’s why people enjoy working here: • A role with real ownership — you’ll be trusted to get on with it, not micromanaged, • 25 days holiday plus bank holidays — and we close over Christmas and New Year on top of that, • An employer pension contribution of up to 10% — significantly above the statutory minimum and one of the most generous schemes you’ll find at a company of our size, • A discretionary company bonus scheme — when the business does well, everyone shares in that success, • A comprehensive wellbeing package including a cash health plan, EAP, life insurance, critical illness cover, bereavement support, and a contribution towards gym membership or a wellbeing app, • Flexible start and finish times, so you can work around your life, • Hybrid working — a genuine blend of Brighton office and home, • Cycle to Work scheme and Electric Car Scheme, • Ongoing professional development — in-house training, curated programmes, and dedicated self-directed learning time, • A paid volunteering day to give back to a cause that matters to you, • Genuinely family-friendly policies, including enhanced maternity and paternity leave, • A colleague referral scheme — because the best people often know the best people, • Regular social events — from book clubs and game nights to our annual Star Awards and Christmas party, • A two-time Employer of the Year winner (EN Awards 2025 & 2026) — an accolade that reflects how we actually treat our people