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About Whitespace At Whitespace, we’re an AI company for Defence, Government and Regulated Industries. We build the technology, operating model and mission-ready applications needed to move AI from proof-of-concept into real operational use. At the core of our ecosystem is Collective, our sovereign AI operating system. Collective connects governed data, domain context, reasoning and action with full audibility, security and control. It is designed to operate across cloud, edge, on-premise and fully air-gapped environments, including disconnected and classified settings. Whitespace combines this platform with a structured Solutions Engineering approach that ensures AI is delivered safely, quickly and in line with government and defence assurance requirements. Our Applied Intelligence applications, including Operational Learning and Decision Intelligence for optimisation, are deployed in live environments and demonstrate how AI can be trusted, adopted and scaled under real-world constraints. The Role We’re looking for a Product Design Team Lead to drive best-in-class user experience and interaction design. This is a hands-on, player-coach leadership role, responsible for managing, mentoring, and growing our team of Product Designers (currently 4 and growing). You will maintain a strong, hands-on presence while providing crucial leadership and management to the team. The role's primary focus will be on our leading-edge Collective AI Operating System, while maintaining design oversight across our portfolio of platform applications. This is a high-impact role reporting directly into our Head of Product and Design, focused on shaping the design for Collective's AI application builder, orchestration, and natural language interfaces and the design framework for our solutions engineering applications. You will set the design strategy, deliver exceptional user experience, and define how our AI-first products help solve real-world problems for critical industries. Hands-on and customer-facing, you will also own our Springboard design system, shape our design direction, and define our team’s work - choosing the best of next-gen AI-tooling to supercharge our design processes. Highly collaborative, you’ll join a close-knit, cross-functional team of product managers, designers, researchers and engineers who work together to build AI-powered applications for high impact industries. Responsibilities Team Leadership & Growth • Act as a player-coach, providing leadership, direction, and management to a growing team of product designers in a well funded and rapidly growing Series A startup.Drive a healthy and high-quality design culture through hands-on design mentorship and peer review., • Build processes and supporting materials that ensures our design system and guidelines are adopted across all teams, delivering our vision of best-in-class user experience for intent driven, AI rendered user interfaces., • Actively identify and evaluate AI tooling and approaches that improve velocity, quality, and collaboration with product/engineering. Design Ownership & Execution • Lead the user experience and interface design across our flagship Collective Operating System, providing design oversight for the wider portfolio of platform applications., • Own the end-to-end design process—from early discovery and flows to final UI, prototypes, handoff and iteration., • Create clear, user-centred design artefacts including wireframes, flows, journey maps, and interactive prototypes for conversational design and intent-driven UI., • Partner closely with product managers to shape product direction and inform the roadmap., • Balance hands-on delivery with influencing how we make product decisions. Collaboration & Stakeholder Influence • Work closely with our CTO, Heads of, product managers, researchers and engineering to deliver usable, valuable, feasible and compliant solutions., • Run design workshops and partner with discovery researchers to facilitate user research and understand the why., • Support early product framing by translating research, technical insight, and feedback into clear design direction., • Present design decisions clearly to internal stakeholders—both technical and non-technical., • Be willing to travel to customer sites on occasion, if required. Required Experience, Skills And And Attributes • 8+ years of hands-on product design experience, ideally including enterprise, B2B environments and complex data-heavy environments., • Proven experience in line management, mentorship, or leadership of a product design team., • Demonstrable Generative AI and wider AI experience, including working knowledge of the latest AI-first working practices., • Evidence of designing and shipping real, complex digital products used in production., • Comfortable moving across multiple fidelity levels—from conceptual design and structure to detailed UI., • Deep skills in modern design tools and prototyping practices, but with an eagerness and adaptability to identify and use next-gen tooling – No strong allegiance to ways of working or specific tooling, you are motivated by shipping high quality user experiences., • A basic understanding of code and experience using AI tooling to move from concept to prototype is advantageous., • A pragmatic mindset, you bias toward good-enough solutions without compromising user outcomes., • Strong design communication and stakeholder engagement skills., • Experience working in or around regulated industries, Defence, Government, or complex platforms is a plus., • Due to UK Government and Defence customers, it is preferable that applications are willing and eligible to obtain UK Security Clearance (SC), or hold active SC. What We Offer • Work on impactful, cutting-edge products powered by artificial intelligence., • Be part of an agile, close-knit team that values creativity, quality, and continuous learning., • Influence to shape and lead design across our flagship Collective Operating System., • EMI Share Options in a fast growing series A startup, • A flexible working environment, with typically 2 days of hybrid working in our Belfast office, and one of the best work-life balances you’ll find:, • A 4-day week during the holidays - July, August and December, • Early finish every working Friday at 3pm, • 25 days of annual leave, plus all NI bank holidays Join us If you're a designer who loves solving complex problems through thoughtful, validated, hands-on design — and you're ready to lead by doing — drop us a line. Whitespace is committed to creating an inclusive, supportive environment for all team members—we welcome candidates from diverse backgrounds and experiences.

A prominent sports technology company in Belfast is seeking a Head of Marketing to drive brand growth and customer acquisition. This executive role requires a strategic leader with at least 5 years of experience in senior marketing positions, particularly in a SaaS environment. The candidate will ma

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex or time-critical major incidents, support team members during high-severity events, and ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. At Capita, we live by our values: Customer First, Always; ‍ Fearless Innovation; ? Achieve Together; Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results. What You'll Be Doing Leading and supporting the Major Incident Management team. Ensuring all incidents progress through to resolution within SLAs. Managing escalations when required. Delivering executive summaries during P1 incidents. Producing weekly and monthly MI reporting. Updating and maintaining process documentation. Driving continuous improvement across the MIM function. Providing leadership, mentoring, and coaching. Collaborating with cross-functional teams. Escalating issues to the Head of Major Incident Management. Managing team performance and reporting quality. Identifying future skills requirements. Expanding knowledge across Capita services. Essential Skills & Experience Significant experience managing major incidents in complex environments. Competent in delivering executive summaries during P1 incidents. Strong background in ITIL-aligned Incident Management. Experience supporting both public-sector and private-sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. ITIL awareness. You Will Also Have Strong documentation and communication skills. Ability to stay calm and make decisions under pressure. Strong leadership and people-management. Excellent stakeholder engagement. Analytical problem-solving skills. Continuous-improvement mindset. How This Role Demonstrates Capita's Values Customer First Always Ensuring timely resolution of incidents within SLA. Providing clear executive summaries during P1s. Improving processes impacting customer outcomes. Fearless Innovation Driving continuous improvement. Enhancing process documentation. Achieve Together Leading, mentoring, and coaching the team. Collaborating with other business teams. Supporting colleagues during high-pressure incidents. Everyone is Valued Managing performance with fairness and transparency. Supporting knowledge sharing and development. Creating a supportive environment during critical incidents. Join Capita - Where Innovation Meets Opportunity Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognized organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors-government, healthcare, education, and finance-offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website What's in it for you? Office based Belfast Competitive Salary - on call allowance 23 days' holiday , rising to 27 (pro rata) - plus the option to buy more after qualifying period ?? Paid volunteering day with a charity of your choice Generous family leave policies • including 15 weeks' fully paid maternity, adoption, and shared parental leave ‍?? Cycle2Work scheme , pension, life assurance, and more Customer first, always ‍ Fearless innovation ? Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. TPBN1_UKTJ

Regional Business Manager – Northern Ireland Location: Northern Ireland base location with field travel (Head Office is in the UK) Package: £50,000–£55,000 plus quarterly bonus up to 30%, competitive benefits including 25 days holiday+BH and early finish every Friday. About the Company Hawk3 talent solutions are recruiting for our client who is a leading manufacturer of cable containment and support systems for the mechanical and electrical services sector. Recognised for innovation and quality, their solutions are installed across a variety of industrial, commercial, and infrastructure projects. With a strong market presence throughout the UK, Ireland, and Europe, this is a unique opportunity to join a business where your impact will be visible from day one. This level of role doesn’t come around often in this business and is due to retirement. The Role This is a pivotal role within the Cable Management Division. You will take ownership of regional growth, strengthening relationships with distributors and their contractor networks while driving new project opportunities across Northern Ireland, the Republic of Ireland, and Europe. You’ll be the face of the business in your territory, ensuring that customers experience excellent service and technical expertise. Key Responsibilities: Own your assigned regions and drive performance against agreed objectives. Build and maintain strong relationships with distributors, contractors, and other key stakeholders. Support project identification and specification activity, including site visits and follow-ups. Provide technical support, training, and product demonstrations when required. Gather market intelligence, track competitor activity, and identify emerging opportunities. Report on activities and attend internal meetings to ensure alignment with divisional goals. Travel: You will be based in Northern Ireland but will visit contractor sites across the UK, Ireland, and Europe. There will also be monthly travel to the Head Office in the UK. The Ideal Candidate Proven track record in developing customer relationships and growing business in the construction or M&E sector. Technical understanding of cable management is a bonus; candidates with M&E experience are encouraged to apply. Self-motivated, organised, and capable of working independently while contributing to a small team. Strong communication skills, both face-to-face and over the phone. Familiarity with Microsoft Office packages. Full UK driving licence and ability to travel across Ireland, the UK, and Europe. Eligible to work in the UK (no sponsorship provided). Team & Structure You will be part of a focused team of four: Sales Director, South Manager, North Manager, and yourself, supported by an internal sales team. This role offers a high level of autonomy while providing access to a supportive management team. Package & Benefits Salary: £50,000–£55,000 plus quarterly bonus up to 30% (typical payout 3–25%) Company car, laptop, phone, pension Additional Benefits: Health cash plan, life assurance, 33 days holiday, discounted gym membership, cycle-to-work scheme, employee assistance programme Application Process: Initial screening call with us and then a Two-stage process: Teams interview followed by a face-to-face with the Sales Director. Closing date 14.07.26 If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. Hawk 3 Talent Solutions is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our

This executive governance role is responsible for the oversight, delivery, and commercial performance of the EANI EdIS contract, ensuring Bromcom meets all contractual obligations, service commitments, and governance standards. The role covers contract management, customer relationship leadership, service management support, and the executive oversight of delivery teams. You will be accountable for the contract’s financial performance—including reporting, compliance, cost control, and margin protection—supported by the Bromcom finance team. As Bromcom’s largest contract to date, this role requires an experienced governance leader with a strong background in large-scale service delivery, public-sector contracting, and enterprise-level customer engagement. The successful candidate will bring proven experience in contract governance, service assurance, customer management, and programme oversight. Key Responsibilities Leadership & Governance Provide executive leadership for all Bromcom teams supporting the EANI contract, ensuring consistent performance, alignment, and accountability. Line manage the Principal Education Consultant, Head of Client Services, and Head of EANI Operations & Success. Ensure all delivery functions are equipped, motivated, and structured to meet challenging contractual and service delivery objectives. Develop, embed, and continuously refine governance processes across the programme to ensure service quality, compliance, and transparency. Contract Management Own all aspects of contract governance, including SLA monitoring, contractual adherence, KPI performance, milestone achievement, and change management. Oversee contractual escalations and work with EANI to resolve issues rapidly and constructively. Lead the creation and delivery of all mandated reporting (weekly, monthly, milestone and audit reports), ensuring complete accuracy and compliance with contractual templates and expectations. Manage the contract change process—authoring, assessing, and coordinating all variations—and ensuring commercial impacts are fully understood. Collaborate closely with legal colleagues to ensure the contract is effectively governed, risks are identified early, and compliance is maintained. Customer Relationship Management Act as the executive point of contact for EANI, building a strong and trusted partnership at senior levels. Provide leadership oversight to ensure Bromcom delivers an outstanding customer experience to EANI and all 1,500 schools. Work with the Chief Operations Officer to ensure seamless service delivery, high satisfaction, and consistent operational performance. Support Customer Services and Success teams in managing customer escalations, service-level commitments, and quality improvements. Programme & Service Management Support Provide governance oversight across the full programme lifecycle, ensuring delivery against all contract milestones. Work with programme and project management resources to maintain a robust delivery plan that reflects EANI dependencies, operational constraints, and evolving priorities. Oversee the monitoring of migrations, onboarding, training delivery, service readiness, and customer support performance. Ensure CRM D365 is maintained as the single source of truth for programme documentation, reporting, status tracking, and governance records. Skills & Experience Proven experience establishing and leading teams through large-scale change or new programme setup. Strong background in contract governance, contract management, and service delivery assurance in large public-sector or enterprise environments. Skilled in managing KPIs, SLAs, and contract performance, with the ability to analyse and interpret complex programme and service data. Experience engaging with senior customer stakeholders within public authorities or large organisations. Strong resource management capabilities, including planning, forecasting, and performance tracking. Proficiency in programme reporting and analysis—experience with MS Project and MS Dynamics is advantageous. Excellent communication, issue-resolution, and conflict-management skills. Experience with MIS systems and the education sector is highly desirable. Key Relationships Build and maintain a strong, collaborative relationship with EANI at operational, programme, and executive levels. Partner with internal Bromcom leaders, particularly the Chief Operations Officer, to maintain delivery cohesion. Engage with the Chief Technical Officer to align technology and service innovations with contractual expectations. Provide regular governance updates and strategic insights to the Managing Director. Governance Responsibilities Chair weekly internal governance meetings with senior leads, ensuring alignment on risks, actions, and forward planning. Own and manage the programme’s risk, issue, action, and dependency (RAID) framework with full transparency. Attend all EANI governance and programme forums, representing Bromcom at senior level and contributing proactively to strategic discussions. * Ensure full audit readiness and adherence to all compliance expectations across the contract. Travel Expectations Travel to EANI locations in Northern Ireland approximately two days per month. Travel to Bromcom offices twice per month for executive and operational meetings. Headline KPIs 1. Contract & Service Performance: Ensure full delivery of all contractual milestones, SLAs, KPIs, and reporting commitments, resulting in acceptance and approval by EANI. 2. Financial Performance: Ensure timely payment of all contract milestones (within <60 working days) and support financial performance through strong governance and cost control. 3. Customer Relationship Health: Maintain high confidence and trust from EANI through proactive relationship management, transparent reporting, and effective issue resolution. 4. Governance & Compliance: Maintain accurate governance records, ensure adherence to all contractual processes, and avoid any compliance breaches or adverse audit findings. Bromcom is an equal opportunities employer

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In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. As Head o

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Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making. At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. Our Island is made up

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