Head of customer experience jobs in KetteringCreate job alerts

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach

Key Account Manager - Total Parking Solutions Ltd (TPS) Location: Hybrid Salary: £40,000 - £45,000 + Car allowance and commission Contract: Full-time, Permanent Company: Total Parking Solutions Ltd, part of the Intelli-Park Group Building a brighter future for parking, for people, and for business. About Us Total Parking Solutions Ltd (TPS) is one of the UK’s leading providers of professional car park management services, supporting clients across retail, healthcare, commercial, residential and leisure sectors. As part of the Intelli-Park Group, we are committed to delivering exceptional service while driving forward the Good to Great journey across the organisation. Our work is guided by Intelli-Park’s VISTA values – Visionary, Intentional, Synergy, Tenacity and Accountability – which shape how we deliver for our clients, how we work together and how we continue to improve. We are now seeking a proactive and well-organised Key Account Manager to join our Customer Success function. The way we use, power and park our vehicles is evolving faster than ever before — and Intelli-Park is not only keeping pace, we’re leading the charge. As one of the UK’s most innovative parking and technology companies, we deliver bespoke, forward-thinking car park management solutions to a wide range of businesses across the UK. Job Summary The Key Account Manager plays an important role in growing our estate value. Managing a high value client portfolio, you will build and develop strong partnerships that enable you to increase revenue across this portfolio. Collaborative, driven and commercial, you will help design, and personally execute, strategic client growth plans to achieve your KPIs. These KPIs will focus on successfully cross-selling new products and services, upselling to secure new business and improving terms on existing contracts. Demonstrating credibility and integrity, you will need to engage and influence different client stakeholder groups. What We’re Looking For – VISTA Values in Action: Visionary – Think Forward • With support from the Head of Customer Strategy, design and execute strategic client growth plans which drive long-term sustainable revenue streams for Intelli-Park whilst increasing client satisfaction., • Build a value proposition for your clients which compels them to stay with Intelli-Park and to give us more of their business., • Stay close to your clients so you can identify and share any emerging risks or threats within the industry or competitor landscape., • Act as the voice of the client internally when discussing service or product improvements; think ahead to understand the impacts on client experience or client processes., • Stay informed about Intelli-Park products, services, and innovations to provide proactive solutions which add value to your clients. Intentional – Act with Purpose • Drive efficiency within the management of your portfolio by identifying opportunities to automate internal tasks and to improve client-facing processes., • Contribute to the design of, and then execute, client contact plans that keep clients engaged and aware of the unique value we provide., • Transform transactional interactions into meaningful relationships and partnerships, with every client., • Investigate any client issues promptly and resolve root cause issues first time. Synergy – Be Brilliant, Together. • Develop a positive personal brand across our business by fully embracing our VISTA values, every day, in every interaction., • Contribute positively within team meetings and wider business meetings, striving to deliver service excellence to our clients and internal stakeholders., • Provide challenge across our wider business to ensure delivery meets client requirements., • Present updates internally to keep account plans on-track. Tenacity – Stay Switched On • Consistently achieve monthly sales and service KPIs including revenue growth, acquisition and CSAT., • Ensure delivery meets contractual SLAs and KPIs., • Negotiate with clients to achieve the best contractual outcomes for Intelli-Park; challenge existing client contracts and identify areas of opportunity and risk., • Maintain resilience and adaptability in a fast-paced, evolving environment. Accountability – Own It • Be innovative and agile when results are below expectation; come up with new ways of working so that KPIs are achieved., • Be proactive in interrogating our reporting tools and systems so that you understand and exploit the resources available to improve site and portfolio performance., • Take responsibility for manging risks within your portfolio by identifying, flagging and resolving any issues, complaints or competitor threats., • Uphold Intelli-Park’s standards of excellence and compliance at all times. Skills, Knowledge and Experience • Astute commercial professional with proven experience as a Key Account Manager (minimum 2 years), • Demonstrable experience of driving revenue growth through a portfolio., • Excellent presentation skills, able to deliver a compelling sales message and influence clients and colleagues., • Proven track-record in achieving challenging commercial KPIs., • Proven track-record in acquisition from existing customer/client bases., • Experience in working with different variation of contract types including MSAs, frameworks and bespoke contracts., • Preferably educated to A-Level or higher; having a qualification in business studies or analytics would be advantageous., • Strong administrative and organisational skills with meticulous attention to detail., • Strong working knowledge of account management principles and motivated to transferring this knowledge to others., • A proactive, professional approach with a positive, can-do attitude., • Confident in Microsoft Office and other digital tools., • Effective time-management and problem-solving skills., • Full UK driving licence. Reporting to: Head of Customer Success Location & Hours: This role is to be based near one of Intelli-Park’s Offices, with client visits expected. Ideally this role will be based in Kettering but we can also consider Sheffield. We operate a hybrid, flexible working policy with opportunities to work from home. Standard hours are Monday – Friday, 9:00am – 5:30pm, though flexibility may be required to meet business and client needs. Why Join Us? • Competitive salary with career progression, • 20 days annual leave increasing with service, • Hybrid working available after probationary period, • Bike2Work Scheme, • Corporate Eyecare, • Regular incentives and social events, • Pension scheme Our Commitment At Intelli-Park, we believe in equal opportunity and inclusivity. We welcome applicants from all backgrounds and celebrate diversity across our teams. Your personal information will be retained only for as long as necessary to fulfil the purpose it was collected for and will be securely destroyed in line with our data retention policy.

Account Manager – Total Parking Solutions Ltd (TPS) Location: Kettering Contract: Full-time, Permanent Company: Total Parking Solutions Ltd, part of the Intelli-Park Group Salary: £31,000 - £35,000 + commission About Us Total Parking Solutions Ltd (TPS) is one of the UK’s leading providers of professional car park management services, supporting clients across retail, healthcare, commercial, residential and leisure sectors. As part of the Intelli-Park Group, we are committed to delivering exceptional service while driving forward the Good to Great journey across the organisation. Our work is guided by Intelli-Park’s VISTA values – Visionary, Intentional, Synergy, Tenacity and Accountability – which shape how we deliver for our clients, how we work together and how we continue to improve. We are now seeking a proactive and well-organised Account Manager to join our Customer Success function in Kettering. Job Summary As an Account Manager, you will play a vital role supporting the Head of Customer Success in ensuring a smooth, efficient and professional service to TPS clients. You will manage daily client queries, complete key administrative tasks, and help maintain strong long-term client relationships. This is an excellent opportunity for someone with strong communication and administrative skills who thrives in a structured environment and enjoys working collaboratively to deliver consistent, high-quality outcomes. Key Responsibilities Client & Internal Support • Manage day-to-day customer enquiries, ensuring responses are accurate and delivered within agreed SLAs., • Act as a first point of contact for routine client queries and administrative needs., • Being dedicated Account Manager for a set number of clients, assisting elsewhere when required., • Process and complete administrative tasks including TSQ survey requests, review and site meetings and other duties as assigned., • Maintain accurate client records and documentation across internal systems including on the CRM system., • Gather data and information relating to client accounts as directed., • Maintain awareness of all assigned duties and demonstrate strong knowledge of TPS and Intelli-Park products and services., • Provide updates on account status, upcoming tasks and queries to the Head of Customer Success., • Provide cover for Account Managers during planned leave to ensure continuity of service. Key Requirements • Experience in an Account Management, Customer Service or administrative support role., • Strong written and verbal communication skills with the ability to build positive relationships., • High level of accuracy and attention to detail., • Strong organisational skills with the ability to balance competing priorities., • Professional, reliable and committed to delivering a high-quality client experience., • Proficient in Microsoft Office, with the ability to learn new systems quickly., • Full driving licence. Reporting to: Head of Customer Success Location & Hours: This role is based at TPS’s Head Office in Kettering, with occasional client visits expected. We operate a hybrid, flexible working policy with opportunities to work from home. Standard hours are Monday – Friday, 9:00am – 5:15pm, though flexibility may be required to meet business and client needs. What We’re Looking For – VISTA Values in Action: Visionary – Think Forward • With support from the Head of Customer Strategy, design and execute client growth plans which evaluate the financial viability of your sites and drive improved revenue streams for Intelli-Park, whilst increasing client satisfaction., • Act as the voice of the client internally when discussing service or product improvements; think ahead to understand the impacts on client experience or client processes., • Drive efficiency within the management of your portfolio by identifying opportunities to automate internal tasks and to improve client-facing processes., • Contribute to the design of, and then execute, client contact plans that keep clients engaged and aware of the unique value we provide., • Transform transactional interactions into meaningful relationships and partnerships, with every client (where there is growth potential)., • Develop a positive personal brand across our business by fully embracing our VISTA values, every day, in every interaction., • Contribute positively within team meetings and wider business meetings, striving to deliver service excellence to our clients and internal stakeholders., • Provide challenge across our wider business to ensure delivery meets client requirements., • Consistently achieve monthly sales and service KPIs including revenue growth and CSAT., • Ensure delivery meets contractual SLAs and KPIs., • Negotiate with clients to achieve the best contractual outcomes for Intelli-Park; challenge existing client contracts and identify areas of opportunity and risk., • Be innovative and agile when results are below expectation; come up with new ways of working so that KPIs are achieved., • Be proactive in interrogating our reporting tools and systems so that you understand and exploit the resources available to improve site and portfolio performance., • Take responsibility for manging risks within your portfolio by identifying, flagging and resolving any issues, complaints or competitor threats., • Uphold Intelli-Park’s standards of excellence and compliance at all times. Why Join Us? • Competitive salary with career progression, • 20 days annual leave increasing with service, • Hybrid working available after probationary period, • Bike2Work Scheme, • Corporate Eyecare, • Regular incentives and social events, • Pension scheme Additional Information • This is an office-based role in Kettering but occasional travel to see clients may be required., • Applicants must provide proof of identity and eligibility to work in the UK at interview., • Personal data will be stored securely and only for as long as necessary, in accordance with our data retention policy., • We are an equal opportunities employer and welcome applicants from all backgrounds.

About The Role HomeServe are now recruiting for directly employed Plumbing Engineers to join our team! • Location - Northampton, • Full Time - 40 hours per week. This includes some weekend, evening and bank holiday work, • Salary - £40,720 - £44,120 (salary dependent upon experience, includes £4k location allowance). Plus a £3000 guaranteed bonus in your first yearHomeServe offers an industry leading reward package to attract the best in our field:, • Additional paid overtime, • Fantastic pension scheme including Income Protection Cover, • 33 days days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week, • Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months, • Free HomeServe Cover 8 policy, • Employee assistance programme looking out for you and your family, • Company van with fuel card, • Use of company tools, uniform and PPE, • Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development, • Learning and development opportunities, • Level 2 in Plumbing (if successful, copies of your certificates must be provided), • 1st and 2nd fix plumbing experience, • Experience working as a plumber in domestic housing, • Full UK Driving Licence with no more than 6 penalty points, • Excellent customer service, • Proactive, 'can do' attitude, • Week 1 -You will attend our Head Office in Walsall Monday - Friday, where we will coverall things HomeServe, health and safety and provide you with your tools and equipment JBRP1_UKTJ

IT Helpdesk Technician - 6 Month FTC Our Opportunity Are you a knowledgeable, customer-service focused IT Technician looking for your next career step? Do you want to work as part of a collaborative, positive team within a growing, multi-disciplinary consultancy? Are you passionate about expanding your skill set, and working for a company that prioritises progression? Pick Everard are searching for an IT Technician to join our engaging and collaborative team on a 6 month fixed term contract, operating from our central Leicester head office. As an IT Technician, you will provide an excellent standard of I.T. support which maintains Pick Everards digital platform and the I.T. provision for all members of staff. Some of the duties include: t roubleshooting, resolving and assisting with incidents, service requests and changes on a day-to-day basis. You will be i nstalling hardware, software and building machines ready for deployment and providing on-site I.T. assistance at other Pick Everard Offices. This role forms a key part of the operational success of the IT team and the wider business of Pick Everard. This is a great opportunity to develop your skills, and progress on your career journey within the world of IT. Find out what it is like to work at Pick Everard here: Life at Pick Everard - Pick Everard Please note: Hybrid working is available for this role, however you will predominantly be based out of our Leicester office due to the nature of the role. Regular national site visits will also be required, however they will be on a rota basis which is shared across other team members. About You Our ideal IT Technician must have: Proficiency in the Microsoft Suite or equivalent competence Great customer orientated skills (Excellent Verbal/Written Communication Skills) Fantastic team working skills A proven background in an IT related profession, demonstrating hands-on experience with systems, troubleshooting, and industry best practices It would be nice for you to have: Experience in the configuration and implementation of: SCCM Current Microsoft Windows Server versions and Active Directory, Group policy, DNS & DHCP experience Microsoft Exchange configuration, housekeeping & troubleshooting experience About Us Our nationwide multidisciplinary team of 650+ work collaboratively to deliver outstanding places and spaces that create lasting value for local communities. Through our remarkable history we have established the sound principles of success, and we have the vision and ambition to be even better. We’re committed to creating sustainable communities where everyone feels safe, cared for and valued. We achieve that by encouraging a diverse, welcoming workplace for our people, clients and colleagues. We care about our people and improving our society and that means supporting your ambitions and interests at every level. We will provide you with an inspiring environment in which you will be able to drive real progress and impact in your career. What we offer Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive an attractive salary, and amongst other benefits you can also expect: Agile working 26 days’ annual leave + Bank Holidays + option to buy up to 5 days’ additional leave Private healthcare, life assurance and healthcare cash plan Professional subscriptions Wellbeing support and Employee Assistance Programme Stakeholder pension As an equal opportunities’ employer, Pick Everard is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us on our journey. We are committed to building and nurturing great relationships with our agency partners. However, this role is being recruited for directly and therefore we are not seeking support at this time. Any unsolicited CV Introductions will not be accepted. #LI-Hybrid #LI-JJ1

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

Lead, Inspire, and Shape the Future of Geography! We are looking for a Head of Geography who can combine subject expertise with creativity and leadership, delivering high-quality lessons and fostering a love of Geography, History, and other Humanities disciplines. This is a fantastic opportunity f

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. With

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Experience designing and embedding customer jo

You will take ownership of the. Employee engagement and experience strategy. Senior HR leadership experience within.

Croydon or Sittingbourne hybrid working available Southern Housingis looking for a dynamic and experiencedHead of Customer Accountsto lead our income collection service, drive customer-focused improvements, and support tenancy sustainment across our diverse resident base. Reporting to theDirector o

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. And depending on the

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base. Are you a Customer Success professional with leadership experience looking for your next challenge?.

A leading food service provider in Greater London is seeking a Head of Events Operations to oversee the delivery of premium catering experiences. Competitive salary of £65,000 per annum along with a comprehensive benefits package is offered.

Our client is looking for a Head of IT to lead the support of existing and development of new systems and technologies required to support Business development and growth. Excellent team management and leadership skills with experience of managing a department of at least circa 30 staff. Ensure deli

As Head of Home Experience, you’ll take ownership of the entire move-in journey, ensuring every customer steps into a high-quality home and enjoys a smooth experience and a snag and defect‑free home. If this sounds like an opportunity for you, then please review the full role profile and behavio

A leading tech company is seeking a Head of Experience Design to join their newly formed AI Lab. The role involves shaping future AI-driven digital experiences, managing a cross-functional team, and designing complete customer journeys across various platforms. Ideal candidates should have significa

An established training organization in Greater London is seeking a Director of Customer Experience to lead the design and delivery of an integrated and memorable customer journey across multiple service points. Candidates should have over 5 years of experience in senior roles within customer experi

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational

The ideal candidate will have at least 5 years of management experience, particularly in Customer Service within SaaS. You will be responsible for managing the customer success organization, ensuring customer satisfaction and loyalty while identifying growth opportunities. A leading financial techno

In this pivotal role, you will oversee the operational delivery of a diverse range of events, ensuring excellence and innovation in every experience. With a focus on creating memorable customer journeys, you will play a key role in shaping the future of the organization’s offerings. An established

A leading low-cost airline in the UK seeks a Head of Product - Inflight Experience to define and enhance the customer journey. Key responsibilities include developing a vision for the in-flight customer experience, leading cross-functional teams, and driving improvements based on insights. This role

An education technology company located in London is seeking a Head of Customer Operations to enhance their customer support function. You will transform customer support into a strategic function, define key performance indicators, and lead a team of six. Ideal candidates are analytically rigorous

The position demands a proven record of leadership, understanding of customer lifecycle, and the ability to analyze performance data. In this hybrid role, you will lead a team of specialists, ensuring effective delivery and adoption of solutions. A leading health tech company is seeking a Team Manag

A leading insurance company in the United Kingdom is seeking an experienced operational leader to oversee its Commercial Motor Claims Customer function. The role demands expertise in motor insurance, proven leadership in directing large teams, and the ability to drive operational excellence while en

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Experience implementing technology, processes, and scalable programs to expand the reach and impact of Custom

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

As a senior leader, the Head of Patient Experience will build, develop, and inspire a skilled workforce, embedding clear processes, strong governance, and a culture of accountability, collaboration, and continuous improvement. The Head of Patient Experience will play a pivotal role in shaping how pa

The Head of Customer Experience leads the development and delivery of the UK customer journey, ensuring a consistent and distinctive brand experience across retail, digital, wholesale and partner channels. The role aligns customer experience with the heritage and DNA of the brand ensuring these are

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

A leading consumer brand in the UK is looking for a Head of Product Design to lead a hands-on design function during an exciting brand evolution. The role involves overseeing a mobile-first product experience launching in 2026 and requires strong experience in consumer products and eCommerce. This p

You will ensure exceptional customer experiences and meet financial targets while leading a committed team.

Professional Demeanour: You present yourself professionally and courteously, ensuring your communication and approach align perfectly with our elegant centres and premium client experience. We are driven by a desire to create the finest workspace experience for our clients, combining iconic addresse

A leading financial services organization in Greater London is seeking an experienced Head of Experience Research. The ideal candidate will have over 10 years of experience in product design and a strong understanding of research ethics within regulated environments. Your expertise in leading resear

Stay ahead of regulatory, privacy, and payments landscape changes and proactively translate them into platform and experience improvements. Identify and remove operational bottlenecks that limit growth, time-to-market, or customer experience. Partner closely with Fraud, Legal, and Privacy teams to b

Elevating the client journey by continously refining touchpoints, service standards and communication to deliver world-class customer experience. Continuously research what our competitors are doing to enhance client experience, to ensure that we remain relevant and are aware of potential new CX tec

A public service organization in the UK is seeking a Director of Customer Services to lead and enhance customer experiences. This role involves overseeing complaints handling and customer relationship activities while driving a customer-first culture across the organization. The ideal candidate will

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

This role involves setting product vision and strategy for colleague experience, improving usability, and collaborating across various departments. The ideal candidate will have proven experience in multi-platform environments, excellent stakeholder engagement skills, and a data-driven approach to d

We are looking for a Head of Experience Design to join On's newly formed AI Lab. Senior experience design leadership • Significant track record defining customer experiences and problem spaces, not just documenting them. You will be part of a small cross-functional team of senior strategic practit

We are seeking an exceptional and experienced leader to take up the position of Head of Patient Experience, a new Group-wide role at Band 8c. Provide strategic leadership and professional oversight for all aspects of Patient Experience across the UHN Group. As Head of Patient Experience, you will ov

Candidates must have a minimum of 3–5 years’ relevant work experience within pre‑flight, systematic organisation, program/project management, colour consistency and print production quality control, along with demonstrated experience with Prepress computer programs like Adobe Creative Suite an

Join a dynamic team and help shape the future of customer experience at the company. This role involves inspiring a team to create intuitive customer experiences across web and app platforms. The ideal candidate will have a track record in delivering customer-centered digital products, expert-level

Head of Travel Infrastructure & Business Development (d/w/m). World Championships: Ticket + Flight + Transfer + Hotel) to offer seamless experiences for our athletes. Entrepreneurial thinking with a customer‑first mindset.

A leading housing organization is looking for a Head of Home Experience. This hybrid position focuses on ensuring every customer has a high-quality home experience. Ideal candidates will have experience in customer service excellence and managing large teams in a new-build context.