Head of customer experience jobs in BasingstokeCreate job alerts

Sales Executive (Wholesale Accounts & Commercial Support)\n\nAn exciting opportunity for a Sales Executive to join the team of global Beauty Consumer Goods Company located in Basingstoke.\n\n Starting Salary £35,000- £40,000\n\n Hybrid Basingstoke Head office / 3 days in the office 2 WFH\n\n Excellent benefits, stunning offices, exciting brands, and progression opportunities!\n\nThe Sales Executive will play a pivotal role in supporting the growth of my clients Beauty products, through the management of wholesale accounts, commercial administration, and cross-functional project delivery.\n\nThe role will act as a key link between Sales, E-commerce, Marketing, Finance, and external customers, ensuring excellent execution of commercial plans and operational excellence across the business.\n\nThis position offers a blend of account management, commercial administration, and project coordination. Providing an excellent opportunity to develop broad commercial experience within a market-leading beauty business while working closely with senior leadership and key functional teams.\n\n________________________________________\n\nKey Responsibilities\n\nWholesale Account Management\n\n Manage day-to-day relationships with assigned wholesale customers.\n\n Support account growth through effective sales planning and execution.\n\n Monitor sales performance, stock availability, and customer forecasts.\n\n Prepare customer presentations, promotional proposals, and business reviews.\n\n Ensure customer pricing, terms, and product information are accurately maintained.\n\n Identify opportunities to increase distribution, sales, and profitability.\n\nCommercial Administration\n\n Provide administrative support to the Commercial Team.\n\n Maintain sales reports, trackers, and support with forecasting tools.\n\n Coordinate customer promotional calendars and trade plans.\n\n Manage new line forms, product set-up documentation, and customer portals.\n\n Support the preparation of monthly, quarterly, and annual business reviews.\n\n Assist with demand forecasting and stock allocation activities with the Commercial team.\n\nProject Management Support\n\n Work closely with the Commercial Manager, E-Com & Marketing on strategic business projects.\n\n Coordinate cross-functional initiatives to improve processes and performance.\n\n Support new product launches and commercial activation plans.\n\n Track project timelines, actions, and deliverables.\n\n Assist with business analysis and presentation development.\n\nSkills & Experience\n\nEssential\n\n Experience in a sales, account management, or commercial support role.\n\n Strong organisational and administrative skills.\n\n Excellent communication and relationship-building abilities.\n\n Strong numerical and analytical capability.\n\n Advanced Microsoft Excel and PowerPoint skills.\n\n Ability to manage multiple priorities in a fast-paced environment.\n\n Commercial awareness and attention to detail.\n\nDesirable\n\n Experience within consumer goods, beauty, retail or FMCG sectors.\n\n Knowledge of UK wholesale and retail channels.\n\n Experience working with cross-functional teams.\n\n Familiarity with sales reporting and forecasting systems.\n\nPersonal Attributes\n\n Proactive and self-motivated.\n\n Highly organised with excellent attention to detail.\n\n Positive, collaborative team player.\n\n Commercially minded and results focused.\n\n Comfortable working across multiple stakeholders and projects.\n\n* Adaptable and eager to learn.\n\nPlease apply / get in touch to hear more!\n\nTJEXE

Helpdesk Administrator \n\nPertemps are currently recruiting for numerous Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position.\n\nwe have a number of shifts available:\nFull Time:\n\nTuesday-Saturday 06:00-14:30\n\nSunday - Thursday 13:30-22:00\n\nPart Time:\n\nFriday-Monday 13:30-21:00\n\nResponsibilities as a Helpdesk Administrator:\n\nAnswering telephone calls and emails\n\nLogging queries on the companies CRM system\n\nDealing with any live issues and investigating discrepancies\n\nCompleting KPI trackers and performance reports\n\nCollate information and update business system\n\nChase internal teams to find query resolutions\n\nBuilding and maintaining solid relationships with depots and customers\n\nRequirements for this position:\n\nPrevious experience in a customer facing role\n\nConfident speaking over the phone\n\nAnalytical working approach\n\nExperience and knowledge of Microsoft packages\n\nThe Role:\n\n£12.71 per hour \n\nTemp to permanent position\n\nIf you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch

Sales Executive\n\nDepartment: Vehicle Sales (New & Used)\n\nReports To: Sales Manager / Head of Business\n\nRole Purpose\n\nThe Sales Executive is responsible for selling new and used vehicles while delivering an exceptional customer experience. The role focuses on understanding customer needs, presenting suitable vehicle and finance solutions, and achieving volume, margin, and customer satisfaction targets in line with dealership and manufacturer standards.\n\nKey Duties & Responsibilities\n\nSales Performance\n\n \n\n Sell new and used vehicles to private and business customers\n\n \n\n Achieve monthly sales targets for volume, margin, and product penetration\n\n \n\n Promote finance, insurance, and add-on products in line with FCA requirements\n\nCustomer Experience\n\n \n\n Deliver a professional, friendly, and consultative sales experience\n\n \n\n Understand customer needs and recommend suitable vehicles\n\n \n\n Carry out vehicle demonstrations and test drives\n\n \n\n Manage the sales process from initial enquiry through to vehicle handover\n\nLead & CRM Management\n\n \n\n Handle inbound and outbound sales enquiries\n\n \n\n Accurately record customer interactions and progress on the CRM system\n\n \n\n Maintain follow-up activity to maximise conversion and retention\n\nStock & Presentation\n\n \n\n Maintain high standards of vehicle presentation on the forecourt and online\n\n \n\n Support stock management, pricing, and vehicle preparation processes\n\nCompliance & Standards\n\n \n\n Follow dealership sales processes and manufacturer brand standards\n\n \n\n Ensure FCA, Consumer Duty, and data protection compliance\n\n \n\n Complete all sales documentation accurately and on time\n\nTeam Collaboration\n\n \n\n Work closely with Sales Managers, Business Managers, and Aftersales teams\n\n \n\n Support promotions, events, and marketing campaigns\n\nSkills, Knowledge & Experience\n\n \n\n Previous experience in a sales role (motor trade experience preferred)\n\n \n\n Strong communication, negotiation, and relationship-building skills\n\n \n\n Target-driven with a consultative approach\n\n \n\n FCA accreditation (or willingness to complete)\n\n \n\n Full UK driving licence\n\nPersonal Attributes\n\n \n\n Professional, confident, and personable\n\n \n\n Self-motivated and results-driven\n\n \n\n Organised with good time management skills\n\n \n\n Customer-focused and resilient

An exciting opportunity for a Customer Marketing Assistant (Retail / Trade Marketing) to join the team of a well know leading Consumer Goods Company located in Basingstoke.\n\nThe Customer Marketing Assistant will support the execution of customer marketing strategies across key UK retail partners excl. Amazon. Assisting in the planning and execution of trade marketing campaigns across retail channels\n\n Starting Salary £35,000- £40,000\n\n Hybrid Basingstoke Head office / 3 days in the office 2 WFH\n\n Excellent benefits, beautiful offices, exciting brands and progression opportunities!\n\nThis role focuses on optimising retailer website content, enhancing product visibility, and ensuring seamless implementation of trade marketing activities in line with overall Brand Marketing.\n\nThe Customer Marketing Assistant will also work with the UK Marketing Manager and the UK Commercial team on retailer ranging, selections and promotions.\n\nThe position requires strong attention to detail and the ability to manage multiple projects across digital and in-store touchpoints.\n\nKey Responsibilities\n\nRetailer Website Content Management\n\n Own and manage product listings across key retailer websites (e.g. Boots, Argos, JLP, THG etc.)\n\n Ensure product pages are accurate, up-to-date, and aligned with brand guidelines\n\n Optimise product content (titles, descriptions, images, richer content) to improve visibility and conversion\n\n Monitor online execution and identify opportunities to enhance digital shelf presence\n\nProduct Visibility & Digital Merchandising\n\n Support initiatives to improve search rankings, category placement, and on-site visibility\n\n Work with retailers to secure enhanced brand content opportunities (e.g. banners, landing pages)\n\n Analyse performance metrics and recommend improvements to drive sales\n\nTrade Marketing Activity Implementation\n\n Assist in the planning and execution of trade marketing campaigns across retail channels\n\n Coordinate promotional activity including product launches, seasonal campaigns, and in-store activations\n\n Ensure all activity is delivered on time, within budget, and aligned with brand strategy\n\nBriefing Artwork & Assets\n\n Develop clear and concise briefs for creative and design teams\n\n Coordinate the delivery of digital and print assets for retail partners\n\n Ensure all materials meet brand guidelines and retailer specifications\n\n Manage asset approvals and distribution across stakeholders\n\nKey Skills & Experience\n\n 2-3 years' experience in trade marketing, or e-commerce\n\n Experience managing retailer or e-commerce/self-serve platforms is advantageous\n\n Strong organisational and project management skills\n\n Attention to detail with a focus on accuracy in content management\n\n Ability to analyse data and translate insights into actions\n\n* Strong communication skills with the ability to work with multiple teams\n\nPlease apply, get in touch to hear more!\n\nEXEHP

Head of Assets - Hampshire Rate: Up to £593.30 PAYE - £750.00 Umbrella/LTD (Per Day) Contract: Temporary We are currently working on behalf of a respected Local Authority in Hampshire to appoint an experienced Interim Head of Assets to lead the strategic and operational management of the Council’s Housing Revenue Account (HRA) and General Fund asset portfolio. This is a high-profile leadership opportunity for an accomplished asset management professional with extensive experience across housing assets, property compliance, repairs and maintenance, and long-term investment planning within a local authority or regulated housing environment. Reporting into the senior leadership team, the successful candidate will provide strategic oversight of the Council’s housing and corporate property assets, ensuring the portfolio is maintained, optimised, and fully compliant with all legislative and regulatory requirements, including the Social Housing (Regulation) Act 2023 and ROSH standards. The role will lead the Property and Repairs Service, driving service improvement, asset performance, compliance, customer satisfaction, and long-term financial sustainability across both the HRA and General Fund portfolios. This position will play a critical role in shaping future asset investment decisions, regeneration opportunities, capital programmes, and stock condition strategies to support the Council’s wider organisational objectives and 30-year HRA business plan. Key Responsibilities: Provide strategic and operational leadership for the Property, Repairs, and Asset Management service. Lead the development and delivery of Asset Management Strategies, policies, and long-term investment plans for HRA housing stock and General Fund assets. Ensure compliance with all statutory and regulatory obligations, including building safety and social housing standards. Oversee responsive repairs, planned maintenance, voids management, and capital investment programmes. Analyse stock condition data, lifecycle costs, repair trends, and asset performance to inform strategic decision-making and budget planning. Lead on acquisitions, disposals, remodelling, regeneration opportunities, and changes of use to maximise asset value and reduce operational risk. Manage significant revenue and capital budgets, supporting long-term financial planning and investment strategies. Oversee the management and development of asset management systems and property databases, ensuring robust and accurate asset intelligence. Procure and manage service contracts and frameworks, ideally utilising NEC4 Term Service Contracts. Work collaboratively with senior stakeholders, elected members, contractors, consultants, and wider council services. Support the Council’s sustainability and energy efficiency objectives across its housing and property portfolio. Prepare and present reports, recommendations, and strategic papers to senior leadership, Boards, and Members. Lead and develop a high-performing, customer-focused team, embedding a culture of continuous improvement and accountability.Candidate Requirements: Extensive senior-level experience within asset management, property services, housing, or estates management. Strong understanding of HRA asset management, compliance, repairs, maintenance, and capital investment planning. Detailed knowledge of relevant legislation and regulatory frameworks, including the Social Housing (Regulation) Act 2023. Experience developing and implementing Asset Management Strategies and long-term investment programmes. Strong commercial and financial management capability, including management of significant budgets. Experience using asset management systems, stock condition data, and performance analysis tools to support strategic decisions. Proven leadership experience managing multidisciplinary teams through change and service transformation. Excellent stakeholder engagement and communication skills, including experience presenting to senior leadership teams, Boards, or elected Members. Experience procuring and managing service contracts and external contractors. A relevant property-related degree and Chartered Membership of RICS or another relevant professional body is preferred, although substantial equivalent experience will also be considered. Full UK driving licenceIf interested please contact Josh Hull on (phone number removed) or (url removed)

Managed Care Consultant Home-based - Must be based in Hampshire Full-time - Salary from £32,000+ (DOE) We are seeking a Managed Care Consultant to oversee client services and care delivery across Hampshire. This home-based role involves regular regional travel (typically no more than 90 minutes from your home location) and occasional attendance at the Kent head office (expenses paid) for meetings. The Role You will be responsible for: Managing and reviewing client care packages to ensure high standards and regulatory compliance Conducting client reviews and maintaining accurate, person-centred care plans Supporting new client assessments and service start-ups Acting as a key point of contact for clients and families, ensuring an excellent customer experience Managing, supporting and performance-reviewing care staff within your region Supporting recruitment, training compliance and staff retention Investigating and resolving client or staff concerns professionally and effectively About You Experience in a client-focused role within a regulated environment (healthcare, care, social services, police, housing, or similar) Care sector experience is advantageous but not essential Strong understanding of compliance, quality standards and governance Excellent communication, organisation and time-management skills Confident working independently and managing a varied workload Full, clean UK driving licence and access to your own vehicle Salary & Benefits Salary from £32,000+, depending on experience Company car provided after 6 months (Own vehicle required initially – mileage expensed) 4 weeks’ holiday, rising to 5 weeks after 2 years Health cash plan Workplace pension Bonus scheme Enhanced pay for on-call duties Location & Hours Must be based in Surrey Home-based with regional travel Monday to Friday If you are highly organised, client-focused and experienced in working within a regulated environment, we’d love to hear from you. PlEASE NOTE, DUE TO VOLUME WE ARE UNABLE TO RESPOND TO UNSUCCESSFUL APPLICATIONS

Head of Special Projects Are you ready to take ownership of truly bespoke, high-performance engineering programmes? We're working with a cutting-edge automotive specialist looking for a Head of Special Projects to lead the delivery of ultra-exclusive vehicle builds from concept through to completion. This is a rare opportunity to sit at the heart of a customer-led engineering environment-owning projects, influencing delivery, and working closely with both technical teams and high-profile clients. The Role As Head of Special Projects, you'll be responsible for leading end-to-end delivery of bespoke vehicle programmes. Acting as the central point of coordination, you'll ensure each project is executed to the highest standards-on time, on brief, and exceeding customer expectations. You'll balance technical understanding with strong project leadership, working across engineering, workshop, and customer stakeholders. What You'll Be Doing Leading multiple bespoke vehicle projects from concept through to final build Acting as the primary interface between the customer and internal teams Translating customer requirements into clear technical and delivery plans Managing timelines, risks, and key milestones across each programme Working closely with engineering and workshop teams to ensure seamless execution Providing regular progress updates and representing the project at key review stages Maintaining exceptional attention to detail across all aspects of deliveryWhat We're Looking For Proven experience in automotive, motorsport, or high-performance engineering Strong project or programme management background within complex builds Experience working in a customer-facing technical role Solid understanding of vehicle systems and engineering processes Confident communicator, comfortable dealing with senior stakeholders Highly organised, detail-focused, and able to manage multiple prioritiesWhy Apply? Work on exclusive, low-volume, high-value engineering projects Be part of a tight-knit, specialist environment delivering world-class vehicles Take full ownership of projects with real visibility and impactIf you'd like to hear more, get in touch for a confidential conversation

Head of Neighbourhood & Environment Hampshire Local Authority Contract: Initial 6-Month Interim Assignment Rate: £600 - £650 per day (Umbrella) Location: Hampshire (Hybrid Working Available) A Hampshire Local Authority is seeking an experienced and dynamic Head of Neighbourhood & Environment to lead a broad portfolio of frontline environmental and neighbourhood services. This is a high-profile leadership role responsible for delivering many of the council's most visible and customer-facing services, ensuring residents experience clean, safe and well-maintained communities. Reporting to a senior director, you will provide strategic leadership, operational oversight and service improvement across a diverse range of functions, driving performance, customer satisfaction and value for money. Key Responsibilities You will lead and manage a wide-ranging portfolio including: Waste collection and recycling services Street cleansing and environmental maintenance Fly-tipping prevention and response Parks, open spaces and grounds maintenance Environmental health and public protection services Licensing and regulatory services Enforcement and anti-social behaviour (ASB) response Community safety and neighbourhood management initiativesYou will be responsible for ensuring services are delivered efficiently, meet statutory obligations and support the council's wider environmental and community objectives. About You We are looking for a proven local government leader with: Significant experience managing environmental, neighbourhood or place-based services within a local authority setting A strong track record of leading large operational teams and complex service portfolios Experience driving service transformation, performance improvement and organisational change Excellent stakeholder management skills, including working with elected members, senior leadership teams, partners and community groups Strong commercial and financial management capability, including budget responsibility and contract management experience A collaborative leadership style with the ability to motivate teams and deliver outcomes in a politically sensitive environmentWhat's on Offer? Initial 6-month contract with potential for extension Competitive daily rate of £600 - £650 per day Hybrid working arrangement offering flexibility between home and office-based working Opportunity to make a visible impact across key frontline services Senior leadership role within a progressive Hampshire local authorityIf you have the leadership experience and operational expertise to drive high-performing neighbourhood and environmental services, we would welcome your application. Please apply online or contact Shaye at Park Avenue for more information. (url removed) (phone number removed)

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Events Manager, Learning Manager, Retail Manager, Visitor Experience Manager Archivist and Curator, Assistant Retail Manager, Visitor Experience Officers x3, Visitor Experience Assistants x23, Shop Supervisors x5, Events Assistants and c. Head of Visitor Experience (maternity cover) 12- month fixed

The ideal candidate will have experience in large-scale events, strong leadership skills, and a focus on client satisfaction with an array of benefits including flexible working and health perks.

Principal Accountabilities Customer Acquisition Strategy and Growth Own and deliver the overall customer acquisition strategy across all channels Drive demand generation to meet business targets and clinician capacity * Identify and unlock new growth opportunities through testing new channels an

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Id

The Basics: Salary: Competitive salary Hours: Full‑time, August start date and flexibility to work around studio peak hours (early, evening and weekend) Location: Multiple London locations Reporting to: Founder The Role: The Head of Customer Experience will act as the voice of the customer

Strong understanding of customer experience, ideally in healthcare or insurance. Head of Customer Strategy and Transformation Delivery – London (Permanent, Full Time). We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and will provide r

White Glove is seeking a Director of Customer Experience in Cambridgeshire to lead a dynamic team of 30-40 professionals. Ideal candidates should have over 7 years of experience in service leadership within fast-growing sectors. The position offers a salary between £110k-£120k and a hybrid working

Customer Experience, Customer Success, or Support organizations. Ensure a seamless, proactive experience across all customer touchpoints. Establish clear ownership of customer outcomes across the lifecycle.

A global data management firm in Greater London seeks a Global Head of Pipeline Operations and Client Experience. The firm offers a collaborative environment, emphasizing diversity and inclusion in its workplace culture with attractive employee perks. This role focuses on ensuring operational excell

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Good working kno

As our first Head of Customer Success, you'll own that experience end-to-end: leading and growing the CSM team with the primary goal of evolving our Success function to be truly world class. Instead, it's a rare opportunity to take the strong foundations of great people, real customer relationships,

Senior Director, Customer Success to lead the global strategy and execution of their customer success organization. The successful candidate will possess over 10 years of experience in client-facing SaaS roles and will be responsible for building a high-performing team while driving measurable outco

The Head of Client Management - Employee Experience is the functional leader responsible for defining, embedding, and continuously improving the client management and client success discipline across Aon’s Employee Experience business. Head of Client Management - Employee Experience. Deep understa

As our Head of Engineering for Client Experience, you will lead the engineering strategy across all teams within our Client Experience cluster. Interview with the VP of Engineering & Director of Product for Client Experience. Head of Engineering – Client Experience.

Bupa UK seeks a Head of Customer Strategy and Transformation Delivery to lead their global initiatives, enhancing customer experiences across all markets. This position offers a hybrid working model and a salary of approximately £110,000, including a comprehensive benefits package, emphasizing Bupa

You achieve as a team with sellers, shape the future of advertising in the AI‑era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront o

Our Group Customer team sits at the heart of that transformation, shaping how we deliver meaningful, consistent and high-quality experiences for our customers across all our markets. As our Head of Customer Strategy and Transformation Delivery, you’ll play a key role in bringing this purpose to li

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set

Working closely with Sales, Product, Marketing, Revenue Operations, and Customer Experience teams, you'll help shape the future of the customer lifecycle and customer-centric growth. As Head of Customer Success, you'll be responsible for leading the post-sale customer journey, ensuring customers max

A deep understanding of financial instruments and strong leadership experience are crucial for this role, along with the ability to translate complex concepts for diverse audiences. P2P is seeking a Director of Developer Relations to lead a team focused on developers building applications on the XRP

Neura Market in Greater London is seeking a Head of Customer Success to build and lead the Customer Success function across EMEA and APAC. This role will involve scaling a team to support strategic international customers and ensuring a consistent customer experience globally. The ideal candidate wi

The ideal candidate will have a minimum of 8 years of IT leadership experience, particularly in a fast-paced environment. Tripledot Studios, based in Greater London, is seeking a Senior Manager of Service Ops to lead and scale their global Service Operations team.

Reward Gateway in London is looking for a Head of Engineering for Client Experience to lead the engineering strategy across teams focused on client administration and onboarding. The ideal candidate will have significant experience in B2B SaaS, API development, and managing large teams. The position

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Curious, resilient, and future‑focused‑always looking ahead and pushing boundaries to raise the bar for customer experience. Drive the adoption of technology an

Thyme is seeking an experienced Head of Customer Success to lead a thriving Customer Success function. The successful candidate will have over 5 years of experience in a customer-facing leadership role within a B2B SaaS environment, excellent analytical skills, and a proven track record in managing

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set

Rewardgateway in London is looking for a Head of Engineering for Client Experience to lead engineering strategies across client administration and onboarding. The position offers a hybrid work model, allowing flexibility, and includes numerous employee benefits such as up to 40 days of holiday, a We

The role demands extensive experience in SaaS and leadership in customer success. Postman is seeking a Customer Success leader to define regional strategies and build a high-performance organization focused on API collaboration and customer value realization. Responsibilities include driving custome

The ideal candidate will have 8-12+ years of experience in customer or commercial excellence roles within the pharmaceutical sector, along with a strong understanding of CRM and marketing automation. Novartis UK is seeking a Customer Excellence Head to lead omnichannel content activation and custome

Manufacturer of category-leading products, with strong brand equity and ambitious expansion plans, looking to appoint a visionary customer experience champion to transform their UK and European customer service and supply chain operations. Lead the development and execution of a bold, customer exper

A leading travel technology company in Greater London is seeking a Head of Machine Learning to drive the strategy and delivery of machine learning across their Core Experience product area. You will lead multiple teams, manage a budget, and oversee the adoption of ML technologies to enhance customer

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. We are seeking a Global Head of Customer Support to lead, harmonize, a

The ideal candidate will have a strong SaaS background, experience with hardware deployments, and a passion for improving customer experiences in the hospitality sector. Annapurna is seeking a Customer Success Director in Greater London to lead the global customer success function and maximize value

As Head of Customer Success, International at Anthropic, you'll build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs who help our most strategic international customers realize the full value of Claude. Currently, we expect all staff to be in one of

CX/CRM & loyalty leadership experience: Proven track record leading customer experience and/or CRM for digital consumer products, ideally including loyalty or membership programmes. Sitting in the Consumer Growth team and reporting to the Director, Consumer Product, you’ll lead a team of four, ove

The ideal candidate will have over 10 years of experience in client-facing SaaS roles, particularly in leadership. Join AlphaSense and be part of a dynamic team focused on empowering professionals with AI-driven market intelligence. AlphaSense is looking for a Senior Director, Customer Success in Gr

Limelight Health is seeking an exceptional leader to drive world-class customer care for Wise's highest-value customers in the UK. The ideal candidate will have extensive experience in leadership, data analytics, and performance management, with a customer-centric mindset in a fast-paced environment

Experience Design Vice President in Greater London to shape and enhance the employee experience. Key responsibilities include executing design strategies, mentorship of junior designers, and collaboration across teams to drive user-centered solutions.

As a member of our LCS team, you’ll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market‑shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google. Head of