Head of customer experience jobs in HitchinCreate job alerts

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Turn HubSpot’s AI and agentic capabilities (eg Breeze and related tooling) into clear, scalable service offerings.

Head of Treasury & Structured Finance - SALARY: Up to £102k pa dependent on experience + ECO car + benefits Milton KeynesHYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the ne

Leading and further developing a team of customer and marketing professionals to deliver exceptional outcomes that align with our corporate mission of Experience First. We are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our dive

As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer‑first culture across the business. What you’ll do as a Head of Customer Care

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Join a fast‑growing B2B SaaS platform with a loyal customer base including major consumer brands. Enjoy significant autonomy and influence, shaping the direction of a critical business area.

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

This role focuses on developing a product strategy for clinical trial operations and enhancing participant experiences through innovative solutions. Successful candidates will possess a Master's degree and substantial experience in digital product management and technology transformation within the

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

A prestigious private hospital in London is seeking a skilled Head of Patient Experience to enhance quality care and drive patient feedback initiatives. The ideal candidate possesses a Professional Registration in Nursing, a strong commitment to patient care, and experience in managing complaints. R

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal c

Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. Roasting hundreds of tonnes of coffee each year, the roastery is the heart of our coffee operation. We’re looking for a se

A major utility company in the UK seeks a Head of Customer Experience to lead transformational initiatives that enhance customer engagements. Candidates should have proven experience in large-scale customer experience improvements and a passion for customer centricity. This strategic role involves c

A leading sleep product company is seeking a Head of Customer Experience to revolutionize their customer interactions and journey. You will lead a dedicated team, embedding new standards and leveraging customer data to enhance retention and drive loyalty. Key responsibilities include implementing au

Global Head of Customer Success. Global Head of Customer Success AI-Driven Fitness Technology. Own global success metrics such as churn expansion revenue net retention customer health scores and customer satisfaction (NPS/CES).

A leading WordPress hosting company is looking for a Head of Customer Success to shape their customer success strategy. This position offers flexible PTO and professional development budgets, making it an exciting opportunity for the right leader. In this remote-friendly role, you'll oversee onboard

As the Head of Customer Value Management, you will be responsible for leading the development of the Nest’s Customer Value Management (uss) strategy and capabilities across Member and non-account managed B2B customers, encouraging them to stay and do more with Nest. Extensive previous experience i

This is a unique moment to shape the future of technology and customer experience in local government. Director of Technology & Customer Experience. You’ll lead change that is strategic, inclusive and sustainable, driving the adoption of cutting-edge technologies and embedding smarter ways of work

By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. Define and embed the Customer Success vision, creating a culture of value and advocacy. Desig

The front-line of problem solving, combining a technical mind with people skills to build customer experiences that delight and scale. Everyone we speak with has talent and a track record; you’ll need to understand that that isn’t enough! You’ll have experience running operations in both a sca

Lead pilot programs for innovative workplace technologies, stay ahead of emerging trends, and champion the adoption of AI within the workplace. Experience leading global teams and managing distributed office portfolios. As Head of Workplace, you will….

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers. Head of Customer Success (EMEA).

A luxury serviced apartment provider in Greater London is seeking a Head of Reservations to lead their Reservations Team. This position offers a competitive salary and various employee benefits, fostering an environment that encourages innovation and leadership. This role ensures that every booking

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. The ideal candidate will possess senior experience in customer success and demonstrate proven capabilities in managing client portfolios effectively. The position of

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. Candidates should have experience in EdTech or higher education, along with strong interpersonal skills. The position requires presence in t

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. We’re hiring a Head of Customer Experience. A traditional ‘head of’ strategy role.

Deliver commercial growth through ownership of senior level customer relationships, commercial and contract negotiations, and the development of a value‑led customer success proposition that maximises ROI. Drive customer success and retention by setting a clear customer success strategy, identifyi

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. Travel to key customers

A leading NHS Trust in Greater London is seeking a Head of Governance for Patient Experience & Engagement to enhance patient care and operational efficiency. Excellent opportunities for professional development are offered. This role requires a strategic leader with extensive experience in managing

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Substantial experience of leading a service desk. Experience of working in an ITIL or ISO certificated environment.

Founder | Delivering Talent Solutions in Real Estate, PropTech & ESG | 🎙️Host of "The Future of the Built Environment" podcast. Senior experience leading Customer Success / Implementation in. Customer adoption, engagement and retention performance.

A marketing consultancy is seeking a Head of Growth to lead its consumer growth program.

Proven experience leading and scaling Customer Success teams in a SaaS or tech-led environment. Strong track record of managing complex client relationships, driving retention and growing existing accounts. Confident communicator who thrives in cross-functional environments and builds trust quickly

A global technology company is seeking a visionary Global Head of Employee Experience to lead a high-performing team focused on enhancing employee engagement and overseeing talent management strategies. The ideal candidate will have over 15 years of progressive experience in HR, preferably in global

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll sp

This position offers the chance to make a real impact on the quality of care for clients. A leading domiciliary care provider in Baldock is seeking a dedicated professional to manage client services.

This role focuses on driving strategy, enhancing profitability, and improving customer experience while mentoring a high-performing team. A leading automotive company in Brentford is seeking an accomplished Head of Sales to shape and develop their sales function. The position offers a competitive OT

The ideal candidate will have over 8 years of experience in Customer Success or Account Management within Capital Markets or B2B SaaS. Key responsibilities include aligning customer initiatives with business goals, implementing effective processes across CRM, fwa championing customer feedback to enh

We’re looking for a high-impact Head of Customer Success to lead a team of 11 CSMs and ensure customers realise the full value from the Dext product suite. The role, what you’ll do as Head of Customer Success:. Strong leadership experience in Customer Success, ideally in SaaS or tech‑led envir

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. As our Direct to Consumer proposition continues to scale, we a

Support delivery of site patient experience objectives alongside complex complaints handling, representing the Director of Nursing on key Patient Experience initiatives. Demonstrated experience and detailed knowledge of all aspects of clinical governance and risk management. You will also take an ac

A modern hospitality group in King's Cross is seeking a Head of Events to oversee operations for their versatile meeting and events space. This position offers a great opportunity to influence the success of events in an exciting environment. The ideal candidate will possess over 3 years’ experien

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.