Head of customer experience jobs in DoncasterCreate job alerts

AR848 - Resident Forklift EngineerLocation: DoncasterSalary: £43,400 - £44,400 + Vehicle & Overtime Shifts: Three week rotation of: / / Overview:First Military Recruitment are currently seeking a Resident Forklift Engineer on behalf of one of our clients.The successful candidate will be responsible for carrying out routine maintenance and repairs to long/short term machines and customers owned equipment. Ensuring best practice with quality and professionalism are met at all times and to maintain customer satisfaction.Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.Duties and Responsibilities: • Servicing and repair of forklift trucks and other lifting equipment., • Carrying out routine maintenance., • Checking oil and fuel levels., • Checking all related hoses and connections., • Steering and brake checks., • Basic electrical checks – brake lights etc., • Liaising with customers regarding their individual requirements., • Submit accurate parts requisition information to Head Office., • A good mechanical engineering background is essential., • Customer focused., • Ability to work as part of a team or on an individual basis where required., • Excellent time management skills, • Excellent communication skills – both verbal and written.

Area Sales Manager East Midlands and South Yorkshire Want to feel valued? This company is looking for a driven and commercially minded Area Sales Manager to grow their presence across the East Midlands and South Yorkshire, working closely with national and regional housebuilders, developers and contractors. They have had exceptional growth and are looking to add an extra head to an already successful team. This is a great opportunity for someone who thrives on relationship-led sales, enjoys being out in the field, and knows how to develop long-term partnerships and produce results. What we’re looking for: • Sales experience – you could be working for a wholesaler and looking for the next step or in field sales selling to wholesalers or contractors., • They will consider field sales experience within the construction industry., • Proactive, confident with the ability to develop long-term relationships., • Results-focused sales person looking to take ownership of a key region. The role: • Manage and develop relationships with regional and national housebuilders, developers, and contractors., • Identify new projects and maintain relationships., • Promote and specify their full range of products into residential developments, • Work closely with internal teams to ensure excellent customer service and project delivery. Why apply? • Established and respected brand within the electrical industry., • Full training and support, you don't need previous housebuilder sales experience., • Exciting opportunity to move into specification sales with no prior experience., • Autonomy to run your territory and make a real impact., • Supportive team and long-term career prospects., • You’ll be part of a company that values long-term relationships. Package: Up to £50,000 Basic, Plus £10-12,000 Bonus, Hybrid Car, Pension Package

Role: Health & Safety Advisor Location: Various locations across Yorkshire & Midlands Hours: 37.5 hours per week, 8:15am - 4:45pm, Monday to Friday The Opportunity As the Health & Safety Advisor, you will have a firm understanding of the construction industry, with the main responsibility of undertaking safety inspections on all active sites on a monthly basis. You will audit against the health and safety policy, relevant legislation, and best practice within the industry. You will be responsible for producing reports and assisting the site teams to close out any actions that have arisen in a timely manner. You will be responsible for continuing to embed the positive Health and Safety culture across our sites, including building strong relationships with the site and operational teams and ensuring compliance through training, coaching and mentoring of colleagues. You will support the Group Head of Health & Safety with any projects which contribute to the overall departmental aims and objectives. Who we are We are a modern family business over 100 years’ experience designing and building quality, contemporary new homes. You’d think being over 100 years old that we’d be set in our ways, always doing what we’ve always done right? Wrong. We are a unique brand synonymous with contemporary design, innovative marketing, and exemplary levels of customer service. From the house type range, the web-driven sales process, to the show home experience and personalisation options coupled with absolute adherence to quality: we are truly focused on exceeding customer expectations. Our team are always looking for ways to improve, innovate, and challenge the norm. You’ll have heard this before, but here you aren’t just a number, and we can prove it. We’re really proud to have been certified as a “Great Place to Work”, ranking #38 in Best Places to work for Wellbeing, #58 in Best Workplaces for Development, #30 in Best Workplaces for Women and #34 in the Best Workplaces list. So it goes without saying, we have something special. You’ll work in a place where your uniqueness is cherished, your development is championed, and you’re given all of the tools you’ll need to flourish. You’ll join a team with a vision to become the market leading customer experience home builder underpinned by our sustainability and social purpose credentials. Responsibilities of the role • Have an in depth knowledge of the companies Health and Safety policies and procedures., • Undertake monthly (or as required) site safety inspections both where Strata are the Principal Contractor and / or Client under the CDM Regulations., • Ensuring the company is legally compliant with all health and safety legislation and keeping up to date with any legislative changes., • Investigate and report (where required) to the Group Head of Health and Safety all potential RIDDOR, accidents, incidents and near misses., • Ensuring the relevant HSE advice, support, guidance and management is communicated to the site teams., • Review Principal Contractors Construction Phase Plans (CPP) where Strata are the client., • Keeping up to date with industry best practice., • Liaising with relevant external regulatory / enforcement authorities (HSE / EA etc)., • Responsibility to ensure that employees receive the relevant training, coaching and mentoring to manage, monitor and improve the health and safety standards in the workplace., • Championing and driving a positive health and safety ethos/attitude throughout the company., • To promote best practice and lessons learnt through the relevant communication channels., • Ensuring active measures are used to prevent ill health throughout the business. What’s in it for you? • Is Laughing Yoga or flower arranging for you? Maybe a climbing wall or fitness classes are more your thing. You’ll find out at our wellbeing mornings, where we all down tools and try new activities as a team in our Support Office. From mocktail making to pottery painting, there’s something for everyone., • A personalised health report annually from our partner Champion Health., • Dedicated time for you to spend on your own development with our personal development days and access to a whole host of content through My Development Portal., • Access to our partner platform Benefex, which gives you access to purchase a whole host of discounted benefit options via salary sacrifice such as dental plans, pension salary sacrifice, PMI, gym memberships, cycle to work schemes plus many more., • Financial support when you are ill, with a generous company sick pay scheme., • Your health needs covered with level 1 Westfield Health cover for you and dependent children., • The encouragement to take a well-earned break with a holiday allowance of 26 days plus the usual public holidays, and the added flexibility to purchase up to 5 extra days each year through our holiday purchase scheme., • A Strata Group Fund pension scheme with a minimum contribution from you of 3% and we’ll contribute 6%. This rises to a member contribution of 4% and we’ll contribute 7% for anyone 40 or over., • Death in service benefit of a minimum 4x basic salary., • The opportunity to work flexibly in a way that works for you (role dependent)., • A whole host of Fundraising, Volunteering and Social events to get involved in Are you the brick to our mortar? Then Join Us!

AR848 - Resident Forklift Engineer Location: Doncaster Salary: £43,400 - £44,400 + Vehicle & Overtime Shifts: Three week rotation of: (Apply online only) / (Apply online only) / (Apply online only) Overview: First Military Recruitment are currently seeking a Resident Forklift Engineer on behalf of one of our clients. The successful candidate will be responsible for carrying out routine maintenance and repairs to long/short term machines and customers owned equipment. Ensuring best practice with quality and professionalism are met at all times and to maintain customer satisfaction. Our client strongly encourages applications from ex-military personnel however, all candidates will be considered. Duties and Responsibilities: Servicing and repair of forklift trucks and other lifting equipment. Carrying out routine maintenance. Checking oil and fuel levels. Checking all related hoses and connections. Steering and brake checks. Basic electrical checks – brake lights etc. Liaising with customers regarding their individual requirements. Submit accurate parts requisition information to Head Office. Acting as the face of the company and therefore acting as a brand ambassador. Skills and Qualifications: A good mechanical engineering background is essential. Customer focused. Ability to work as part of a team or on an individual basis where required. Excellent time management skills Excellent communication skills – both verbal and written. Experience with forklift trucks, military, agricultural or plant equipment is highly desirable. Location: Doncaster Salary: £43,400 - £44,400 + Vehicle & Overtime Shifts: Three week rotation of: (Apply online only) / (Apply online only) / (Apply online only)

Engineering Design Manager – Doncaster – up to 65k. Overview: We are inviting applications for this critical appointment from experienced engineering designers with management capabilities who will interpret and challenge our client’s engineering design function, advise on best practice, most appropriate design suites, recognise issues and drive improvements. This business design and install material handling machinery and equipment and the design function needs a capable, professional and motivational leader to ensure continued growth and development and to represent the business at senior management level. The role: Managing a team of engineering cad technicians, ensuring designs are robust, compliant and delivered on time, you will use your excellent knowledge of heavy engineering design and experience of 2D and 3D software and packages, to take ownership, ensuring high-quality, compliant and cost-effective designs are delivered in line with customer and business requirements. Managing changes in complex designs similar to those found within mining, processing and motor driven systems. Reporting to the head of operations and collaborating with all departments to leverage shared resources and expertise for innovation and efficiency. The engineering design manager is a highly communicative position as you will act as a key interface between the design office, production, projects, service and sales teams, supporting manufacturing and installation teams by resolving design queries and technical issues and contributing to project reviews, technical meetings and business planning activities. Requirements: It is essential that applicants have proven experience managing a design team within a heavy Industrial machinery design, manufacturing and engineering environment. Strong working knowledge of engineering design standards and practices and proficiency in relevant CAD systems (e.g. SolidWorks, AutoCAD or similar). It is expected that the post holder will have a degree or HNC/HND in Mechanical or Manufacturing Engineering (or equivalent) along with experience of engineering designing. Benefits: As well as a salary of up to £65k, the engineering design manager, can expect: Hours of work: Monday to Thursday: 8am – 5pm, finishing at 4.30pm on Fridays. Holidays: Up to 34 inc. over 5 years (20 days plus your birthday, plus bank holidays and an additional day for every completed 12 mths of the holiday calendar year, up to a maximum of 25 Days). Extras: Regular company social events, including a summer BBQ, Christmas brunch etc. Access to an Employee Assistance Programme for confidential support and wellbeing advice. Discounted gym memberships to support health and wellbeing. Death in Service cover. Free on-site parking. Travail Employment Group is acting as an employment agency in this instance

Job Title: Passenger Information Controller Location: Doncaster Salary: The salary for this position starts at £25,688, rising to £27,268 once competency has been achieved. Due to the shift pattern, an additional £4,400 per year shift allowance is included. Job Type: Full Time, fixed-term contract for 6 months. We are currently recruiting for a Passenger Information Controller to join our National Rail Communications Centre (NRCC) based at our Head Office in Doncaster on a fixed-term contract for 6 months. The National Rail Communications Centre (NRCC) plays a vital role in keeping rail passengers informed across the UK network. Working closely with the Train Operating Companies and Network Rail, the team communicates the latest travel information via National Rail Enquiries, helping passengers make informed decisions about their journeys. National Rail Enquiries is the main source of customer information for all passenger rail services in England, Wales and Scotland. It is part of the Rail Delivery Group (RDG), which provides key services to the Train Operating Companies. As a Passenger Information Controller, you will help ensure passengers receive clear, accurate and timely travel information. This includes supporting journey planning queries, providing real-time travel updates, and sharing important rail information across a range of digital channels. The NRCC operates 24 hours a day, 7 days a week, and this role will involve working nights and weekends as part of a 12-week rolling roster. What will you be doing? In this role, you will provide clear, accurate and timely information to rail passengers, particularly during times of disruption across the network. Using sources such as National Rail Enquiries, live departure boards, social media feeds and journey planning systems, you will help ensure passengers receive up-to-date information to support their journeys. Key responsibilities will include translating technical railway information into clear, customer-friendly updates, distributing information across multiple digital platforms, and supporting Train Operating Companies during disruption. You will also contribute to planned communications such as engineering work updates, timetable changes, and the introduction of new stations or services. This role required a high level of accuracy and attention to detail, as you will be responsible for responding to customer enquiries, primarily via National Rail Enquiries' social media channels. You will proactively monitor updates from Train Operating Companies and Network Rail to ensure passengers receive the most relevant and timely information. What are we looking for? Excellent written communication skills. Strong team player with a collaborative approach. Ability to manage time-sensitive tasks and deadlines effectively. Ability to work in a fast-paced environment. Adaptable to changes in processes and workflows. Strong customer focus.What matters to you? Here at DB Cargo we offer range of benefits as part of your employment. These will include: Starting salary at £25,688 (training), £27,268 (competent rate) - Plus additional hours - Plus shift allowance 35 hours per week 25-day annual leave + bank holidays Hybrid working between our locations and your home, this is mutually agreeable between the business and employee - role dependant Free on-site parkingPlease click APPLY to send your CV for this role. Candidates with experience of: Customer Information Controller, Station Information Controller, Train Service Controller, Railway Operation Controller, Operational Control Centre Controller, Service Delivery Manager, Information Co-ordinator, Resource Controller - Train Crew, may also be considered for this role

Job Title: Bid Manager Location: Doncaster Salary: £45,000 - £50,000 depending on experience Job Type: Full Time, Permanent Introduction: At DB Cargo UK, we don't just move goods - we keep the UK moving and drive the future of sustainable logistics. As a Bid Manager, you'll play a key role in shaping that future. You'll lead the development of high-quality tender submissions that win new business, strengthen customer partnerships, and support the shift to cleaner, greener transport across the UK. You'll be at the heart of our growth strategy, bringing together expertise from across the organisation to create compelling, customer-focused solutions that showcase the strengths of rail, the innovation within DB Cargo UK and the value we deliver every day. What will you be doing? * You'll take ownership of the end-to-end bid process, ensuring every submission is well structured, compliant, and positioned to win. * You will lead bids across a range of markets including intermodal, automotive, steel, aggregates, energy and specialist flows, translating complex technical and operational detail into clear, engaging proposals. * Managing the full bid lifecycle, you'll ensure submissions are delivered on time and to a high standard, while also enhancing the overall quality and presentation of our proposals. * Working closely with stakeholders across the business, you'll run value proposition and win strategy sessions, encouraging collaboration and innovative thinking to strengthen our approach. * You'll also lead capture activity ahead of tenders - shaping solutions, analysing competitors, testing pricing strategies, and positioning DB Cargo UK for success. * Alongside this, you'll track milestones, manage actions and clarifications, and facilitate cross-functional reviews to keep bids progressing smoothly. * You'll use our CRM system to manage opportunities and support contractual processes, while also contributing to the continuous improvement of our bid tools, processes and ways of working. What are we looking for? * We're looking for someone who is curious, collaborative, and motivated by delivering high-quality work that wins business and moves the industry forward. With opportunities to develop, grow and make a real impact, this is your chance to help shape the future of rail freight and support a more sustainable UK supply chain. * You'll have experience leading bids in complex, multi-stakeholder environments, with the ability to produce clear, persuasive content that resonates with customers. * You're confident engaging and influencing senior stakeholders, and comfortable presenting ideas and guiding discussions. * Highly organised, you'll be able to manage multiple bids, timelines and priorities without losing focus, maintaining a calm and proactive approach under pressure. * You'll also have strong Microsoft Word and PowerPoint skills, with a keen eye for detail and presentation. * Experience within rail, transport, logistics or a similar operational environment would be beneficial, though not essential - we value curiosity, adaptability and a willingness to learn. * Formal bid training such as APMP or Shipley would be an advantage. What matters to you? Here at DB Cargo we offer range of benefits as part of your employment. These will include: * We're offering a salary between £45,000 - £50,000 depending on experience based on a 37 hour working week. * Bonus Scheme - non contractual dependent on business and personal performance up to 20% * 25 days annual leave plus bank holidays * Hybrid working between our locations and your home, this is mutually agreeable between the business and employee. * Defined Contribution pension scheme with generous employer contribution - up to 10% employer contribution * Free on-site parking * EV charging at selected sites * Health Cash Plan Available * Cycle to work Scheme * Charge and Go Scheme * Manager led recognition programme for employees who live our values * Access to DB Learning world * Annual pay reviews * We are dedicated to your continuous professional development. Depending on your role we have specialist training programs, apprenticeships, development plans, courses and qualifications we can support you through. * Access to our employee benefits portal where you can take advantage of discounts for a variety of shops and services as well as accessing our wellbeing content * We take the health and wellbeing of all employees seriously and provide access to an Employee Assistance Programme Please click APPLY to send your CV for this role. Candidates with experience of: Proposal Manager, Tender Manager, Bid & Proposal Manager, Capture Manager, Commercial Manager, Estimating Manager, Contracts Manager, Procurement Manager, Business Development Manager, Head of Bids, may also be considered for this role

The Head of Tour Delivery & Logistics owns the end to end delivery of all tours once sold, ensuring trips are planned, resourced, and delivered safely, efficiently, and to agreed quality standards. Experience Education is a unique collection of brands including Skibound, Travelbound, Edwin Doran, Ma

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Lead, Inspire, and Shape the Future of Geography!.

My client is looking for a Head of Pensions to lead a specialist team responsible for delivering complex GMP related services to UK Defined Benefit pension scheme clients. This role oversees all aspects of actuarial, reconciliation, equalisation, and rectification project delivery, ensuring excellen

Has a strong record of shaping and embedding member experience strategies that operate across an organisation, not just within a single team. Has demonstrable experience leading member-focused functions, with accountability for experience and outcomes. FJWilson Talent Services encourages application

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. Lead, shape, and elevate the customer experien

Experience leading and developing operational and/or customer service teams. This is an opportunity to shape how customer operations works in a modern energy business and play a central role in building a function that is efficient, resilient and customer-focused. We’re SQE, and we’re reinventin

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base. Are you a Customer Success professional with leadership experience looking for your next challenge?.

Job Description:Head of Customer AccountsCompany:Trade MastermindLocation:Orton Southgate, PeterboroughJob Type:Full-time | PermanentWork Location:In PersonAbout Trade MastermindTrade Mastermind is the UKs leading business education and coaching organisation for the construction and trade industry.

Head of Customer ExperienceSalary £75,000 to £80,000 per annum, dependent on experienceFolkestone HybridAt Saga Insurance customer experience isnt just a function - its the heartbeat of everything we do. We are on a mission to deliver brilliantly simple, consistently exceptional experiences for o

Primary ResponsibilitiesDemonstrates role model customer behavioursActs as an inspirational role model across the group in the delivery of great customer serviceDevelops strong working partnerships with colleagues in Customer Service and across functions to support the delivery of best-in-class cust

Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. Proven experience leading ecommerce product and experience in a premium retail or DTC environment * Strong track record of delivering measurable improvements in conversion, AOV

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. You will

The right candidate will have at least 10 years of relevant experience and will lead a global team in a dynamic hybrid working environment. A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

A leading SaaS company in Greater London is seeking a Vice President of Customer Support. Candidates should have 12+ years of SaaS support leadership experience and a proven track record in operational optimisation within Private Equity-backed environments. The role focuses on modernising and optimi

Ideal candidates will have over 8 years of hands-on experience in consumer businesses, particularly in DTC/e-commerce, and possess strong analytical skills. A leading fragrance house in Greater London is seeking an Operations Director to enhance its manufacturing and logistics operations, as well as

The Head of Community and Customer Marketing will lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a cr

A leading consumer intelligence company is seeking a Head of Customer Success for Western Europe focusing on Brand Strategic Analytics. This position offers a flexible working environment with opportunities for personal and professional growth. The role involves managing a team of over 80 people, dr

As Head of Customer Success, you will take the lead in being the voice of our customer base. Experience of managing a small Customer Success or Account Management team. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across C

Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. The ideal candidate has extensive experience in Customer Success or related fields and a passion for technology. This is a remote-first position based in the UK, offering

A leading premium bag brand is seeking a Head of Retail for their flagship store in London. You'll develop systems for future store expansion while ensuring a bespoke customer experience. Join a dynamic team at a brand committed to sustainability, offering benefits like unlimited leave and travel op

Head of Retail & Customer Insights. Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the.

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

Real ownership of a flagship customer experience, with space to grow remit, scope and team as you prove impact. Take end‑to‑end ownership of the in‑app customer journey – from sign‑up and onboarding through billing, service, issues and renewal/cancellation. Calm in messy environments, good

A fast-growing fintech company in Greater London is seeking a Head of Customer Operations on a hybrid basis. Candidates must have senior-level experience in customer operations within a regulated financial services environment, with a strong background in financial crime and operational resilience.

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The opportunity as Head of Customer Experience. You’ll also work closely with our Head of Product (Ben Dowdle), VP E

The Head of Engineering will play a pivotal role in maturing our engineering strategy, strengthening our in-house squads, and building a culture of engineering excellence. We are seeking a dynamic and experienced Head of Engineering – Online Digital (Web & App) to lead our in-house engineering org

A leading global sports streaming service is seeking a Head of Property & Facilities to enhance their workplace strategy. You will manage the global property portfolio, ensuring compliance with regulations and creating attractive office environments. The ideal candidate will have extensive experienc

A leading hospitality organization is looking for a Head of Guest Relations to oversee the guest experience at a luxury estate in Dorset. The ideal candidate will have extensive experience in luxury hospitality, strong leadership abilities, and a passion for outstanding service. Join us in creating

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. Required qualifications include over 10 years in the FMCG sector and experience in sustainability and stakeholder engagement. The company offers comprehensive benefits, including mental health supp

A premium retail brand based in Greater London is seeking a Head of Digital to unify digital, marketing, and trading leadership. Candidates should have strong digital leadership experience and a proven record of online growth in a premium or luxury context.

Pinnacle Group are looking for an exceptional Head of Customer Experience to join our Homes business and to lead the development and strategic direction of our customer engagement and experience function. Lead the creation of the Customer Experience department, ensuring the teams are resourced in ac

A leading technology consultancy based in the UK seeks an experienced Head of Customer Success to lead the customer success function. You will drive long-term value while collaborating across teams to deliver exceptional customer experiences. The ideal candidate has a background in Customer Success,

A luxury hospitality group in Greater London is seeking a Head Host to create exceptional first impressions and ensure smooth guest experiences. Ideal candidates will have 2-3 years of experience in a similar role, proven leadership skills, and an eye for detail. The position offers competitive comp

Global Head of Diversity, Inclusion & Employee Experience. As part of the Diversity, Inclusion & Employee Experience team, you will work closely with people across the business and report to the Chief People Officer. Deep expertise in employee experience design and inclusive practices, with strong k

As a UK based Institute all our roles are based within the UK, so you’ll need to have the right to work in the UK, and be able to provide proof, unfortunately we’re unable to offer any visa sponsorship. Up to £55,000 (dependent on experience). Integrate services into a coherent and accessible s