Field Service & PDI Engineer
hace 4 días
Worthing
Reports to: Head of Services Location:Field-Based with regular attendance at Head Office and customer sites asrequired. Job Summary The Field Service & PDI Engineer is responsible for the installation, maintenance, repair, and support of multifunctional print devices, IT-connected office equipment, and related technology solutions. The role combines field-based copier engineering, IT support skills, and Pre-Delivery Inspection (PDI) responsibilities to ensure equipment is prepared, configured, and deployed to the highest standards. Key Responsibilities Field Service Engineering • Install, service, maintain, and repair multifunctional printers, photocopiers, scanners, and associated office technology., • Diagnose and rectify mechanical, electrical, software, and connectivity faults., • Respond to customer service calls within agreed service level agreements (SLAs)., • Complete preventative maintenance visits to maximise equipment reliability and customer satisfaction., • Accurately record service activity, parts usage, and customer interactions using company systems., • Provide technical advice and user guidance to customers where required. IT & Network Support • Configure devices for network environments including TCP/IP, print drivers, scan-to-email, cloud services, and document management solutions., • Troubleshoot network connectivity issues relating to printers and MFDs., • Support integration with Microsoft 365, Active Directory, network folders, and secure print solutions., • Configure and maintain firmware updates and software applications associated with managed print services., • Liaise with customer IT departments and internal technical teams to resolve complex issues. Pre-Delivery Inspection (PDI) • Conduct full pre-delivery inspections on all equipment prior to customer installation., • Build, configure, test, and quality-check devices to ensure readiness for deployment., • Install firmware, software, network settings, and customer-specific configurations., • Prepare delivery documentation and equipment records., • Ensure all assets, accessories, and consumables are correctly allocated and packaged. Operational Support • Assist with equipment refurbishment, upgrades, and reconditioning projects., • Support stock control and parts management activities., • Assist in product demonstrations and technical evaluations when required., • Provide technical support to colleagues and contribute to continuous improvement initiatives. Knowledge, Skills & Experience Essential • Previous experience as a photocopier, printer, or field service engineer., • Good understanding of networking principles including TCP/IP, DNS, DHCP, and Wi-Fi networking., • Experience configuring multifunctional devices in networked environments., • Strong fault-finding and diagnostic skills., • Excellent customer service and communication skills., • Ability to work independently and manage workload effectively., • Full UK driving licence. Desirable • Experience with managed print solutions., • Knowledge of Microsoft 365 environments., • Experience with document management software., • Manufacturer accreditations (e.g. Ricoh, Sharp, Konica Minolta, Canon, Kyocera, Xerox, HP or Epson). Person Specification • Customer-focused and professional, • Organised and detail oriented, • Positive and proactive approach, • Flexible and adaptable, • Team player with strong communication skills JBRP1_UKTJ