Head of customer experience jobs in Market HarboroughCrear alertas

It’s a Director-level opportunity to take full ownership of a customer function at the centre of a. You will lead the full customer experience function, managing a team of. Customer Experience here is far broader than “support”.

Head of Marketing Strategy & Customer Experience – International. As Head of Marketing Strategy & Customer Experience, you’ll play a pivotal role in transforming how the business engages its clients and markets internationally. Background in customer experience, market insight, go‑to‑market

I'm working with a high-growth business to secure their Head of Customer Insight & Activation to lead a major shift towards a truly customer-centric growth model. Head of Customer Insight & Activation. Deep understanding of customer lifecycle management, LTV, churn, and value optimisation.

We're looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. Head of Customer Retention – Motor Location: Flexible working (travel to Manchester, Peterborough & London required) Lead the strategy. This high impact role

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

A leading local government council in England seeks a Director Of Technology & Customer Experience to lead strategic digital transformation. You will be responsible for steering innovation, enhancing customer experience, and ensuring efficient public service delivery. This position offers a competit

They do this through the effective communication of the value of our brands content and products to individual consumers and convert casual readers into loyal customers by developing personalised customer experiences at scale which build deeper, longer lasting relationships in turn driving revenue f

A leading hotel chain in Greater London is seeking an experienced Housekeeping Manager to lead a dedicated team, ensure the highest standards of cleanliness, and enhance guest satisfaction. The ideal candidate will have 3-5 years of experience in a similar role, possess strong leadership abilities,

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Head of Customer Enginee

A leading software company is seeking a Head of UK & Ireland Customer Success to lead their customer success strategy. Ideal candidates will have substantial experience in leadership roles and a commitment to fostering inclusive environments. You will be responsible for the customer adoption lifecyc

Drive customer success and retention by setting a clear customer success strategy, identifying and mitigating risk, and embedding best practice to deliver consistent, high value customer experiences. Act as the voice of the customer, building strong relationships with enterprise stakeholders and usi

The role involves managing Customer Success teams and driving customer adoption of solutions. A leading technology company in the United Kingdom is seeking a Manager of Customer Success for the UK, Ireland, and France. Candidates should have over 5 years of experience in technical management roles a

The ideal candidate has over 15 years of experience, excels in leadership, and embodies a culture of creativity and collaboration. A leading brand experience agency in Greater London seeks an Executive Creative Director to set the creative vision and lead groundbreaking campaigns. This hybrid role r

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners. As well as your office base, you can spend

With a minimum of 10 years in customer operations, the ideal candidate will have strong leadership skills and be capable of building stakeholder relationships. A leading travel experiences firm in Greater London is seeking a Service Delivery Director to define and lead customer service strategy. Thi

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR).

A leading ERP SaaS provider seeks a Service Delivery / Customer Support Manager to enhance customer experience and lead the support team. The position offers a competitive salary of £54,000 - £58,000 with bonus potential and flexible hybrid working arrangements. Located in Grantham, this role emph

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. As our Direct to Consumer proposition continues to scale, we are l

You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Job Title: Head of RGM & TPM with IT experience. Technology touches ev

A global professional organization is seeking a Head of Member Engagement and Experience for Europe. The ideal candidate should have extensive experience in member engagement, strong communication and project management skills, and a dedication to public interest.

A leading software company in the UK seeks a Head of Professional Services to drive customer success. The ideal candidate will have proven leadership experience in a SaaS environment and a strong commitment to customer satisfaction. This pivotal role involves leading a dynamic team, forming strategi

Identify and build product offering that adequately meets needs of our clients and their customers. Detailed knowledge of B2B discipline, outgoing client manager professional, solid B2B Sales experience and third party distribution channel management. Head of Sales or Director of Sales.

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

A leading retail tech company is seeking a Head of Storefront for its UK/EU market. This position requires being onsite in London for four days a week to drive the digital presence of the company and ensure quality customer engagement. This role focuses on optimizing the customer journey through eff

A leading housing organization in the UK seeks a Director of Customer Service to lead the transformation of customer engagement. This role involves managing a large remote team, improving customer service processes, and championing a culture of inclusiveness and responsiveness. Candidates should hav

A national charity for homeless support is seeking a Head of Individual Giving and Supporter Engagement to lead a team focused on growing and nurturing their community of supporters. The ideal candidate should have extensive experience in fundraising and a passion for creating equitable change in a

A leading digital experience agency in Greater London is seeking a VP Experience & Optimisation to drive content, experience, and channel strategies. The ideal candidate will have extensive experience in managing high-value projects, excellent communication skills, and a passion for digital transfor

This role involves leading a team, ensuring high service standards, and developing innovative food offerings. A competitive salary and various employee benefits are offered, including personal development opportunities and a life assurance scheme.

A leading healthy recipe box service in London seeks a Head of Product to define and drive the product strategy. Responsibilities include leading market positioning and fostering customer understanding, while championing a compelling product vision. This role offers a competitive package, hybrid wor

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. Passion for delivering outstanding customer experience in a fast-paced, purpose-led environm

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

A leading design company based in Greater London is seeking an experienced Head of Consumer Care to shape and lead a consumer-centric function. The ideal candidate will have proven experience in customer experience functions, excellent leadership skills, and a data-driven mindset. This role is respo

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Id

A financial services company based in London is seeking a Head of Customer Success to manage global teams and ensure exceptional client support. This role requires a proven background in customer success, strong leadership, and the ability to analyse customer data effectively. The ideal candidate wi

The ideal candidate has extensive experience in customer engagement and a track record of transforming customer success operations. A leading tech advisory firm is seeking a Customer Success Leader to enhance digital customer experiences in B2B SaaS. You will drive product adoption and retention whi

A global technology leader in the United Kingdom is seeking a Head of Customer Engineering to lead teams responsible for cloud transformation outcomes. The ideal candidate will have extensive experience in cloud native architecture, strong technical leadership skills, and a background in customer en

A leading tech company in the UK is seeking a Head of Customer Engineering to lead teams and guide customer technical engagements. This role focuses on delivering cloud transformation outcomes and requires extensive experience in cloud native architecture, team leadership, and customer-facing soluti

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Login with your LinkedIn profile. Own and implement the Customer Success strategy, building scalable playbooks and frameworks.

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. We are looking for a Head of Customer Supply Chain – EU to join the team. This includes full ownership of order management, customer fulfilment, d

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

The Head of Guest Experience leads the in‑stay guest experience for Forest Holidays and shapes the group‑wide experience strategy across Forge Holiday Group, including Regional Brands and the wider Sykes business. Engagement with industry benchmarks or professional bodies, such as the Institute

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal c

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and ente

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. We want our people to have the best of both worlds - time working at home, as well as time in the office. Inspire a team of design

The position offers a competitive salary with a comprehensive benefits package including training, life assurance, and health support.