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Senior Mortgage Underwriter Leicestershire/Remote working available Up to £55k DOE Are you an experienced, Senior Mortgage Underwriter, who has a wealth of experience in specialist residential and BTL lending? Our client is a customer focussed, mortgages and savings provider, offering a variety of mortgages to their customers. The nature of their loans are for complex scenarios within the Residential, BTL, Holiday Lets and Bridging space. Due to this, they are seeking an individual who has strong experience and skills within niche, complex lending, which will include exposure to complex self-employed accounts. Being part of the wider mortgage team, as a Senior Underwriter you will not only manually underwriter and process new mortgages but offer support and training to the more junior members of the team. Duties will include: • To assess and make recommendations on cases that are outside of policy, • To liaise with customers, brokers, valuers and solicitors during the processing of their mortgage through to completion ensuring good customer outcomes, • To lead the application process by providing clear guidance to the Mandated Underwriters on the requirements for each case, and to support the Case Managers and Offers & Completions Teams on their requirements, • To be fully competent in the assessment of complex self-employed accounts., • To independently assess and interpret financial accounts including complex group structures to determine affordability, sustainability and credit risk and to identify risk factors., • Review and provide sign off for complex income assessments., • Analyse complex personal and business income, including foreign currency income, trust arrangements, dividend/retained profit flows and self-employed financials, exercising sound judgement when assessing credit risk and income sustainability., • Rapidly review and provide indicative assessments of financial accounts, including group or complex structures, to give brokers certainty on case appetite and guide the direction of applications at an early stage., • Chair the Credit Committee, facilitating thorough discussion, constructive challenge and sound credit decisions aligned to risk appetite and policy. The successful individual will possess: • Strong experience in complex mortgage underwriting within the residential and BTL space., • Previous experience of assessing complex self-employed accounts., • Knowledge of Bridging lending would be desirable, but not essential., • CeMap qualified or be prepared to study and attain within 12 months of employment. Our client offers a hybrid working arrangement across their business. Whilst 40% of your working time in the office would be their preferred, they are happy to consider individuals who can commit to 3 days per month at their head office in Leicestershire Along with a competitive salary, our client offers fantastic benefits such as pension scheme, bonus, Private Healthcare, voluntary days and more! If this sounds like your next move, please apply today

My client is is expansion mode and is actively looking to recruit a very strong Client and Customer Manager who will join a hardworking and motivated team of Client Engagement professionals.

A consumer goods company in London seeks a Head of Consumer Care to lead a team focused on enhancing the customer journey. This position supports a hybrid work model and offers competitive benefits including a salary, bonuses, and a pension contribution.

Sales & Marketing is a core driver for moving our business forwards, and is responsible for a range of requirements across the business – improving our brand, forming new incentives, expanding and refining our offering, designing content, producing magazines, running adverts, acquiring new custome

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. The ideal candidate will have extensive experience in consumer care leadership and a data-driven approach, with expertise in tools like Ze

This strategic yet practical role will oversee the development of a B2B customer success operation, collaborating with mission-driven entities such as non-profits and academic institutions to deliver value through innovative, technology-enabled solutions. Extensive experience leading customer succes

A renowned houseware brand seeks an experienced Head of Consumer Care in Greater London. This role focuses on shaping a consumer-centric experience across all stages of the customer journey. Candidates should have strong leadership abilities, a data-driven mindset, and expertise in customer engageme

As the Head of Cyber Security at PEXA UK you’ll play a key role in protecting the digital backbone of our business. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation customers and our community. Digital Completion UK Limited (

A leading interactive audio platform for kids is seeking a Head of Engineering to lead cross-functional teams and ensure engineering excellence. The role involves fostering an inclusive culture, mentoring managers, and collaborating with Product and Design teams to enhance user experiences.

As the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete, building the customer success function and team from the ground up. As Head of Customer Success you will be expected to work in a hybrid office environment. You will bring knowledge and expertise

A leading procurement firm in the UK is seeking a Head of Business Development and Customer Experience. This role involves overseeing sales functions, driving team performance, and maintaining strong customer relationships. The ideal candidate has a proven sales growth record and experience in the f

A leading motoring organisation in the United Kingdom is seeking a Head of Digital Product to drive digital transformation and enhance user experiences. You will lead interdisciplinary teams to innovate customer journeys and align product roadmaps with commercial objectives. This role offers a hybri

One of our national clients are looking for a Head of Business & Customer experience to join their expanding team. We’re excited to share a great opportunity for a Head of Business Development and Customer Experience to join the NHS Supply Chain Food team, reporting directly to the Business Direct

A leading building maintenance company in the UK is looking for a Head of Customer Experience to lead strategic initiatives in social value and customer engagement. This position offers opportunities for professional growth within a supportive and inclusive environment. You will be responsible for d

EXCLUSIVE: Head of Compliance & MLRO – UK Payments Experience Required. Through application, all candidates signify their acceptance of the above information and confirm that the information they provide is true and accurate to the best of their knowledge. We are exclusively recruiting for our cli

A leading food delivery service in the UK is seeking a strategic Global Head of SMB for Deliveroo for Work to drive customer success and retention. Ideal candidates will have B2B experience, a proven leadership background, and a strong ability to scale customer initiatives. This position offers a co

As the Head of Customer Services, you'll lead and inspire your team to deliver exceptional service and maintain a truly customer-centric culture. Represent the voice of the customer to influence company strategy and ensure a truly customer-first approach. V3 Recruitment are seeking a Head of Custome

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

A housing association is looking for a Head of Customer Experience to ensure a great service for their tenants in Gloucestershire. This senior management role involves overseeing customer service teams, implementing customer-focused strategies, and driving performance through data-driven insights. T

A renewable energy company in the UK is seeking a Head of Customer Experience to drive operational excellence and enhance customer interactions. You will collaborate with Sales, Product, and other domains to elevate customer experiences, embodying a coaching-based leadership style that builds strong

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Substantial experience of leading a service desk. Champion “lessons learned” or similar sessions with relevant teams to deliver contin

Lead your team of skilled Customer Success and Account Managers (and their Line Managers), as you take control of a book of thousands of clients and over $75million ARR! Growth is the name of the game as you work with Senior Leadership to optimise Customer Success and create a highly efficient reven

A global technology company is seeking a visionary Global Head of Employee Experience to lead a high-performing team focused on enhancing employee engagement and overseeing talent management strategies. The ideal candidate will have over 15 years of progressive experience in HR, preferably in global

A leading events company in the East Midlands seeks a Head of Operations to oversee event safety and effectiveness. This position offers attractive perks including discounted event tickets and a comprehensive benefits package.

A leading SaaS recruitment firm is seeking an experienced Customer Success Leader to drive revenue growth for a global client base. Competitive salary of £100k - £120k plus bonuses, with generous benefits including medical care and annual leave.

A prestigious commercial property firm in Central London is seeking a highly capable General Manager to oversee all aspects of building operations and enhance occupier experiences. Competitive salary of £95,000 plus package offered.

Development of plans and strategies for each customer segment, including setting of goals, communications, set up of triggers and measurement approach s, and regular review of progress. Leading the migration plan by cohort will require an analysis of the end-to-end customer experience to minimise an

As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics - Financial Services.

A leading houseware brand in London seeks an experienced Head of Consumer Care to shape a consumer-centric function. You will lead the team in delivering exceptional experiences and ensure the customer journey exceeds expectations. The ideal candidate has strong leadership skills, a data-driven mind

Act as the internal champion of loyalty and customer value, shaping Domes' global customer engagement strategy. Head of Customer Loyalty & Partnerships. CRM, or comparable commercial roles, with a proven track record of delivering growth, engagement, and customer value.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Learn more at About the Role : As the Global Head of Employee Exper

As Head of Customer Success, you will take the lead in being the voice of our customer base. Strong experience of working from small all the way up to enterprise size customer bases. Experience of managing a small Customer Success or Account Management team.

A local government authority is seeking an experienced Head of Customer Services & Quality to lead the establishment of a new service within Tenancy Services. The role involves delivering transformational change focusing on resident experience, requiring strong project management and housing managem

The Global Head of Bacardi Brand Experience is responsible for shaping, defining and leading the global experiential vision and playbooks that deliver premium, distinctive, and culturally relevant brand moments / platforms to consumers; in an integrated fashion leveraging in and out-of-trade consist

With experience gained in a social housing setting and holding or willing to work towards a Chartered Institute of Housing qualification, you will understand the differing strengths, needs and barriers to accessing services that people living in social housing often experience. We are looking for an

From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and profe

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. The role requires proven leadership experience in Customer Experience, strong people management skills, and the ability to build effective operational system

Prior experience as a Head of / VP Customer Service – you’ll have built and managed teams before. You’ll take ownership of the Customer Service function – in time this will most likely be the biggest department in the business! (they’ll likely double headcount this year). Customer Service

We’re looking for a dynamic and experienced Head of Customer Service to join our clients team. You'll also act as the voice of the customer within the business, identifying trends, resolving pain points, and collaborating with cross-functional teams to improve processes and elevate the customer ex

A leading fashion retail brand in Greater London is seeking a Head of Marketing to drive marketing strategies and oversee team performance. This role requires 10+ years of experience in marketing, particularly within the fashion industry, and expertise in digital marketing and CRM strategies. Applic

A leading technology company in the United Kingdom is seeking a Head of Customer Engineering to lead a high-performing technical team specializing in advanced wireless network solutions. The successful candidate will shape the customer journey from pre-sales to deployment, ensuring scalable commerci

Ideal candidates will have strong operational management experience and a commitment to sustainability. This position offers comprehensive benefits including generous leave and health insurance. A leading property development company in Greater London seeks an experienced General Manager to oversee

A leading health and pharmacy company is seeking an experienced Head of Benefits & Wellbeing to innovate and shape the benefits and wellbeing agenda for over 50,000 colleagues. This permanent role involves creating an exciting strategy to enhance colleague experiences, leading a dedicated team, and

Proven strategic experience in public sector, housing, customer experience, and social value delivery, ideally within a contractor or local authority/housing provider setting. Champion social value and customer experience across the Group, influencing decision-making and fostering a culture of socia

Manage and support live-in clients and support the Head of Live in People Experience. Experience of working with MAR sheets and medication in a supervisory role. We welcome applications from all members of the community as we strive to reflect the diversity of the neighbourhoods in which we operate.

A leading premium alcohol retailer in the UK is seeking a Head Of Customer Marketing to oversee the development of customer journeys and drive commercial performance. Ideal for candidates passionate about marketing and customer experience. The successful candidate will lead a team, manage marketing

You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Head of RGM & TPM with IT experience. Head of RGM & TPM with IT experi

A dynamic organization in the United Kingdom is looking for a Head of ER & Employee Experience to lead their HR function across a national workforce of about 1,000 colleagues. The role offers significant autonomy and visibility in a high-growth environment, with hybrid working options requiring a mi