Head of customer experience jobs in Market Harborough - Page 2Create job alerts

We welcome applications from all members of the community as we strive to reflect the diversity of the neighbourhoods in which we operate. Home Instead is dedicated to safeguarding and promoting the welfare of adults and we expect all team members to uphold this commitment. Recruitment and/or care s

I'm working with a high-growth business to secure their Head of Customer Insight & Activation to lead a major shift towards a truly customer-centric growth model. Head of Customer Insight & Activation. Defining and embedding customer value metrics such as LTV, churn, retention uplift, and segment pr

Working knowledge of IT systems including Microsoft Office or Google Suite databases and virtual communication platforms. Responsible for managing all aspects of client services to ensure a consistently high-quality person-centred care experience. Maintain the accuracy and integrity of data across a

Head of Marketing Strategy & Customer Experience – International. As Head of Marketing Strategy & Customer Experience, you’ll play a pivotal role in transforming how the business engages its clients and markets internationally. Background in customer experience, market insight, go‑to‑market

Manage and support live-in clients and support the Head of Live in People Experience. Experience of working with MAR sheets and medication in a supervisory role. We welcome applications from all members of the community as we strive to reflect the diversity of the neighbourhoods in which we operate.

As we continue to adapt to evolving customer needs and regulatory expectations we are seeking a strategic and customer-focused Head of Customer Services & Engagement to lead our approach to service delivery complaints handling and customer engagement across all contact channels. This role has be

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West

We're looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. Head of Customer Retention – Motor Location: Flexible working (travel to Manchester, Peterborough & London required) Lead the strategy. This high impact role

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Experience of working in an ITIL or ISO certificated environment. Substantial experience of leading a service desk.

The ideal candidate has extensive experience in customer engagement and a track record of transforming customer success operations. A leading tech advisory firm is seeking a Customer Success Leader to enhance digital customer experiences in B2B SaaS. You will drive product adoption and retention whi

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

A leading global consumer products company in Surrey is seeking a Digital Engagement and Brand Experience Lead. The role focuses on owning the strategic ecosystem by managing PR and influencer strategies, developing data-driven experiences, and innovating content creation. Ideal candidates will have

A recruitment partner is seeking a Head of Customer Success to lead a strategic team in a remote-first environment in the United Kingdom. Candidates should have at least 5 years of experience in client-facing roles, with a focus on e-commerce operations. The role involves overseeing the entire custo

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. Ideal candidates will have over 5 years of D2C experience, a passion for metrics, and a track record in high-growth environments. In this role, you wil

A leading media and entertainment brand in the UK is looking for a Lead Product Designer to create world-class customer experiences for the My Sky app. The position offers a hybrid working model, with 3 days in the office per week, allowing for a flexible work environment. The ideal candidate should

Head of Content & Customer Advocacy. Take ownership of the customer contact program to engage our three targets persona segments: C-level, Line of Business owners and users. Take ownership of the ambassador program (VoC) to connect our happiest customers to advocacy opportunities, such as speaking s

A leading technology company in Greater London seeks a Head of Customer Engineering to lead teams and facilitate cloud transformation for clients. The role requires extensive experience in cloud engineering and managing customer-facing technical teams. Responsibilities include providing thought lead

Meaningful experience in customer-facing technical roles such as Solutions Engineering, Technical Account Management, Implementation, or Customer Engineering. You’ll have defined a clear operating model across Technical Account Management and Careers Site Support, built a strong understanding of t

The Head of Community and Customer Marketing will lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a cr

A mission-driven startup in Greater London seeks a Customer Team Leader to drive the development of a high-volume, phone-based team. Ideal candidates will have experience in B2C environments and the ability to build structure while maintaining connections with customers. In this impactful position,

A leading investment platform company in the UK is seeking a Head of Customer Acquisition to drive and evolve their customer acquisition strategy. The position offers a competitive salary, a hybrid working model, and an array of benefits including extensive holiday entitlement and health plans. Cand

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Plan the operation of the theatre and customer experience team t

Experience opening new offices. Lead major workplace projects, including the design and opening of new offices. Free catering in the office and an in‑house coffee bar with high‑quality drinks and a health bar stocked with nutritious snacks.

We're looking for a proactive, strategic and people‑centred Head of Enterprise and Visitor Experience (HOEVE) to shape the theatre’s public‑facing experience, ensuring that all visitors, from families and schools to artists and colleagues, feel welcome, safe, and valued. You will bring profess

Support the Head of Governance and Controls on execution of the overall G&C Strategy and annual plans, giving clarity as to the expectations of QA and CR, as well as constructively challenge and supporting other G&C teams. The Customer Relations Team and the QA Teams are at the heart of not only ide

The post supports the delivery of the sites patient experience objectives alongside complex complaints handling, representing our director of nursing on key Patient Experience initiatives supporting the delivery of key objectives, driving quality assurance and improvement. As a senior member of the

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing th

The role requires a high-profile leader with experience in stadium settings, strong financial and operational skills, and a passion for guest experience. The ideal candidate will thrive in a dynamic environment, deliver memorable experiences, and lead a diverse team. Competitive salary and benefits

Plan the operation of the theatre and customer experience team to ensure the security and wellbeing of staff, customers, assets and resources. As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through

Guaranteed Tenants Ltd is looking for a Head of Existing Customer Analytics to lead a high-impact team delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with its customer base. Head of Existing Customer Analytics - Financial Servi

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. Interest in h

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Experienced in customer success / full ownersh

A prominent charity organization is seeking an experienced leader for the Supporter Operations and Insights team. This pivotal role involves enhancing supporter experiences, managing operations and data insights, and ensuring compliance.

A global EdTech company in London is seeking a Head of Customer Success (EMEA) to lead the implementation of their platform in UK universities. Ideal candidates will have experience in higher education or EdTech, skill in managing customer success, and enthusiasm for delivering training.

A sustainable pet food company in the UK is looking for a Head of Customer Love Foundations to enhance customer experiences across markets. You will need to be an engaging leader with strong analytical skills, manage international stakeholders effectively, and support diverse customer needs in a hyb

We are looking for a Head of Customer Success to play a pivotal role in shaping how Definely delivers value to customers as the business continues to scale. Significant experience leading or building Customer Success functions in B2B SaaS, with a clear track record of scaling through systems, data,

This role offers various employee benefits and is part of a friendly, energetic environment. Responsibilities include providing excellent customer service, maintaining hygiene standards, and assisting the Restaurant Manager. The ideal candidate will have previous experience in catering/retail superv

We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational content. You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing the content to drive revenue growth, deepen prod

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

Elevating the client journey by continously refining touchpoints, service standards and communication to deliver world-class customer experience. Work closely with TSCs to develop and enhance the sales process through standardisation and speed of documentation, quality control of documentation, repo

Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - using customer insight, strong creative vision and analytical rigour to deliver innovation which has a measurable impact on customer love and revenue growth. Accou

We are searching for an outgoing, proactive, Head of Customer Love Foundations who cares passionately about the experience that our customers receive. This position reports into the Customer Love Director and is one of the most important roles in the Customer Love Leadership Team. Manage and take ow

A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. The ideal candidate has extensiv

They do this through the effective communication of the value of our brands content and products to individual consumers and convert casual readers into loyal customers by developing personalised customer experiences at scale which build deeper, longer lasting relationships in turn driving revenue f

A leading hotel chain in Greater London is seeking an experienced Housekeeping Manager to lead a dedicated team, ensure the highest standards of cleanliness, and enhance guest satisfaction. The ideal candidate will have 3-5 years of experience in a similar role, possess strong leadership abilities,

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Head of Customer Enginee