Head of customer experience jobs in Bishop AucklandCrear alertas

Proven experience in senior customer service/experience, service design, or customer strategy role. Develop and lead the customer experience strategy aligned with business goals, driving service excellence, customer satisfaction, and commercial impact. We have an excellent opportunity for the succes

Job Introduction: Are you passionate about managing a high performing, customer-focussed on site construction team and genuinely care about building affordable quality homes, where they are needed for the people who need them the most? If you are Passionate about what we do here at Gleeson and are considering a new challenge, we have a great opportunity for an experienced Site Manager to join our Construction team, managing the onsite team, working with external partners and subcontractors whilst working collaboratively with our onsite Sales team. To be considered for this role you will share our Gleeson Values of being Passionate, Collaborative and Respectful along with having previous experience as a Site Manager working on high volume new build housing developments. Main Responsibilities: We're looking for proactive people who genuinely believe in what we're doing, building homes, changing lives. Collaborative leaders, who positively influence teams, who can strongly communicate across departments, on and offsite. You'd reinforce directions set out by the Contracts manager and Construction Director, helping deliver the development safely, and on schedule - we need people who lead by example. The role includes: Managing the development to maintain and deliver the build programme in accordance with budgets and forecasts. Ensuring that the final product is to Gleeson Homes standard Full responsibility and control of all site staff and sub-contractors including labour only groundworkers/contractors , ensuring that all employees comply with our Health and Safety standards Liaison with head office, NHBC and local authority departments Timely ordering of materials ensuring the build programme can be achieved Ensure all NHBC inspections are carried out as required Carry out hand over inspection of properties to the customers in accordance with our customer care procedures Complete as soon as practicably possible any customer care defects raised in conjunction with our customer care team Actively encourage a philosophy of safety, progress, quality and innovation The Ideal Candidate: Previous experiences as a Site Manager working on high volume new build housing development. Must have extensive knowledge and experience of managing labour only groundworkers/contractors . Full UK driving licence Excellent knowledge of construction build programmes Strong commercial awareness Comprehensive knowledge of construction processes Experience of successfully achieving customer service requirements Awareness of codes of practice that impact on Construction matters e.g. NHBC, Building Regs, etc. It is mandatory that you are able to use Zutec and Digital plot books Qualifications & Training: SMSTS Qualification CSCS Card First Aid Fire Marshall Scaffolding Please note, we will ask you to bring your qualifications to the interview stage so please ensure you have evidence prepared. Benefits: Generous holiday entitlement of 26 days per annum + bank holidays Choice of company car/ car allowance Discretionary Bonus Scheme Holiday Buy Back Scheme Company Pension Scheme Private Medical Insurance Scheme Healthshield membership Life Assurance Scheme Share Purchase Plan Highstreet/ Store Discounts TPBN1_UKTJ

Job Introduction: Are you passionate about managing a high performing, customer-focussed on site construction team and genuinely care about building affordable quality homes, where they are needed for the people who need them the most? If you are Passionate about what we do here at Gleeson and are considering a new challenge, we have a great opportunity for an experienced Site Manager to join our Construction team, managing the onsite team, working with external partners and subcontractors whilst working collaboratively with our onsite Sales team. To be considered for this role you will share our Gleeson Values of being Passionate, Collaborative and Respectful along with having previous experience as a Site Manager working on high volume new build housing developments. Main Responsibilities: We're looking for proactive people who genuinely believe in what we're doing, building homes, changing lives. Collaborative leaders, who positively influence teams, who can strongly communicate across departments, on and offsite. You'd reinforce directions set out by the Contracts manager and Construction Director, helping deliver the development safely, and on schedule - we need people who lead by example. The role includes: Managing the development to maintain and deliver the build programme in accordance with budgets and forecasts. Ensuring that the final product is to Gleeson Homes standard Full responsibility and control of all site staff and sub-contractors including labour only groundworkers/contractors , ensuring that all employees comply with our Health and Safety standards Liaison with head office, NHBC and local authority departments Timely ordering of materials ensuring the build programme can be achieved Ensure all NHBC inspections are carried out as required Carry out hand over inspection of properties to the customers in accordance with our customer care procedures Complete as soon as practicably possible any customer care defects raised in conjunction with our customer care team Actively encourage a philosophy of safety, progress, quality and innovation The Ideal Candidate: Previous experiences as a Site Manager working on high volume new build housing development. Must have extensive knowledge and experience of managing labour only groundworkers/contractors . Full UK driving licence Excellent knowledge of construction build programmes Strong commercial awareness Comprehensive knowledge of construction processes Experience of successfully achieving customer service requirements Awareness of codes of practice that impact on Construction matters e.g. NHBC, Building Regs, etc. It is mandatory that you are able to use Zutec and Digital plot books Qualifications & Training: SMSTS Qualification CSCS Card First Aid Fire Marshall Scaffolding Please note, we will ask you to bring your qualifications to the interview stage so please ensure you have evidence prepared. Benefits: Generous holiday entitlement of 26 days per annum + bank holidays Choice of company car/ car allowance Discretionary Bonus Scheme Holiday Buy Back Scheme Company Pension Scheme Private Medical Insurance Scheme Healthshield membership Life Assurance Scheme Share Purchase Plan Highstreet/ Store Discounts TPBN1_UKTJ

The Group Head of Customer Experience will design and implement scalable processes, systems, and technologies (including AI) to enhance service quality, reduce operational costs, and support business growth. Develop and lead the customer experience strategy aligned with business goals, driving servi

Head of Treasury & Structured Finance - SALARY: Up to £102k pa dependent on experience + ECO car + benefits Milton KeynesHYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the ne

Head of Colleague Experience - Leeds/HybridDo you want to be at the centre of evolving our culture toward agility, collaboration and high performance? Can you lead cross-charity programmes that modernise workplace experience, strengthen engagement and embed inclusive practices? Are you driven b

Head of Customer Services - Brunswick Court, Milton Keynes, BuckinghamshireAbout The RoleSALARY: Up to £90,000 pa dependent on experienceLOCATION: Brunswick Court, Milton Keynes, BuckinghamshireHYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be bas

Head of Client Experience Delivery - Leeds/HybridReady for a role where client experience isn’t an afterthought, but a strategic priority you’ll lead? And are you driven by creating journeys that give people a better, clearer and more supportive experience when it matters most? Do you w

Newent, GloucestershireFull-TimePermanentCome and make a real difference as our new Assistant Director of Customer Experience!Were looking for a senior leader who cares deeply about delivering a great customer experience for our tena

Head of Client Experience Delivery - Leeds/Hybrid Ready for a role where client experience isn’t an afterthought, but a strategic priority you’ll lead? And are you driven by creating

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine. Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in a

Head of Client Experience Delivery - Leeds/Hybrid Ready for a role where client experience isn’t an afterthought, but a strategic priority you’ll lead? And are you driven by creating

We are looking for an experienced and inspiring leader to join our team as Head of Customer Experience on an interim basis. Head of Customer Experience – six‑month fixed term. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do n

Head of Colleague Experience - Leeds/Hybrid Do you want to be at the centre of evolving our culture toward agility, collaboration and high performance? Can you lead cr

Head of Client Experience Delivery - Leeds/Hybrid Ready for a role where client experience isn’t an afterthought, but a strategic priority you’ll lead? And are you driven by creating

A leading travel technology company in Greater London is seeking a Head of Workplace Experience to enhance workplace culture and employee productivity. This role involves strategic leadership across multiple offices and managing projects to ensure a safe and inclusive environment. Ideal candidates w

Head of Colleague Experience - Leeds/Hybrid Do you want to be at the centre of evolving our culture toward agility, collaboration and high performance? Can you lead cr

You will ensure exceptional customer experiences and meet financial targets while leading a committed team.

Head of Colleague Experience - Leeds/Hybrid Do you want to be at the centre of evolving our culture toward agility, collaboration and high performance? Can you lead cr

A leading casual dining restaurant group in Greater London is seeking a Director of Projects and People Experience to drive strategic initiatives enhancing business effectiveness and employee experience. The ideal candidate will have experience in fast-paced environments and demonstrate high integri

Head of Colleague Experience - Leeds/Hybrid Do you want to be at the centre of evolving our culture toward agility, collaboration and high performance? Can you lead cr

Head of Experience Test Engineering page is loaded## Head of Experience Test Engineeringlocations: Billund Project Houseposted on: Posted Yesterdayjob requisition id: 0000029191Job DescriptionThen join the LEGO Group’s Creative Play Lab and contribute to inventing ground-breaking new pla

Head of Colleague Experience - Leeds/Hybrid Do you want to be at the centre of evolving our culture toward agility, collaboration and high performance? Can you lead cr

A leading analytics firm in London is seeking an experienced Head of Existing Customer Analytics to lead a high-impact team focused on data-driven insights. You will be responsible for shaping how the business serves and retains customers, optimizing their value through advanced analytics. This stra

Head of Client Experience Delivery - Leeds/Hybrid Ready for a role where client experience isn’t an afterthought, but a strategic priority you’ll lead? And are you driven by creating

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

Head of Colleague Experience - Leeds/Hybrid Do you want to be at the centre of evolving our culture toward agility, collaboration and high performance? Can you lead cr

Deliver operational plans, SLA targets, and customer satisfaction goals Act as a senior escalation point for executive-level complaints and media inquiries Skills & Experience: </

Head of Client Experience Delivery - Leeds/Hybrid Ready for a role where client experience isn’t an afterthought, but a strategic priority you’ll lead? And are you driven by creating

We are currently looking for a Global Head of Customer Success. In this role, you will lead and scale the global Customer Success organization, focusing on maximizing retention, expansion, and customer satisfaction. Define and execute a world-class customer success strategy that maximises retention,

Head of Colleague Experience - Leeds/Hybrid Do you want to be at the centre of evolving our culture toward agility, collaboration and high performance? Can you lead cr

The Economist is seeking an experienced and strategic Head of Customer Retention to lead our efforts in retaining and renewing our B2B subscriber base. The successful candidate will report to the Global Head of Sales and play a vital role in influencing revenue stability and customer lifetime value.

Head of Client Experience Delivery - Leeds/Hybrid Ready for a role where client experience isn’t an afterthought, but a strategic priority you’ll lead? And are you driven by creating

We are looking for an experienced and flexible Head of Patient Experience to support our Director of Patient Safety & Quality Improvement. To consider new innovative ways to continue to gain feedback from patient experience, working closely with Director of Patient Safety, Chief Nursing Officer, Hea

Head of Client Experience Delivery - Leeds/Hybrid Ready for a role where client experience isn’t an afterthought, but a strategic priority you’ll lead? And are you driven by creating

A leading delivery service provider in Greater London is seeking a Head of Customer to lead the customer strategy and enhance the customer experience. Ideal applicants should have proven experience in a senior customer-success role, excellent communication skills, and a strong understanding of B2B c

A leading logistics company in the United Kingdom is seeking a Head of Customer to lead customer strategy and performance across their Newstrade division. The ideal candidate will be responsible for account management, building strategic relationships with key customers, and ensuring exceptional cus

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. The ideal candidate will have extensive experience in consumer care leadership and a data-driven approach, with expertise in tools like Ze

We are seeking an experienced, highly motivated and customer focused sales manager to lead and develop a team that are tasked with retaining and growing a dedicated set of customer accounts. Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain s

To consider new innovative ways to continue to gain feedback from patient experience, working closely with Director of Patient Safety, Chief Nursing Officer, Heads of Departments, Marketing and Survey Providers. We are looking for an experienced and flexible Head of Patient Experience to support our

A healthcare technology company is seeking an experienced Head of Customer Success to lead their function in the UK. The successful candidate will leverage their leadership skills and data-driven approach to enhance customer experiences and contribute to the company's growth objectives. This role in

As the Head of Cyber Security at PEXA UK you’ll play a key role in protecting the digital backbone of our business. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation customers and our community. Digital Completion UK Limited (

A leading financial services organization in London is seeking a strategic Director of Communications, Customer and Culture to drive impactful communications aligned with customer-centric goals. This hybrid position offers a unique opportunity to shape the bank's communication direction. Applicants

A top-managed hosting company in Greater London is seeking a Head of Customer Success to lead its customer success strategy. This role involves overseeing customer satisfaction initiatives, driving customer retention, and managing a cross-functional team to ensure customer happiness. The ideal candi

A leading financial services company in the UK is looking for an experienced Head of Service Performance Support to join their Client Services leadership team. Candidates should have substantial experience in senior leadership and a thorough understanding of service performance management. The posit

Deliver operational plans, SLA targets, and customer satisfaction goals Act as a senior escalation point for executive-level complaints and media inquiries Skills & Experience: </

As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics - Financial Services.

The role requires a high-profile leader with experience in stadium settings, strong financial and operational skills, and a passion for guest experience. The ideal candidate will thrive in a dynamic environment, deliver memorable experiences, and lead a diverse team. Competitive salary and benefits