Trabajos head of customer experience en StourbridgeCrear alertas

Talentmark are recruiting for a New Product Innovation Manager to join a specialist chemicals manufacturing company at their site based in Dudley, on a full time, permanent basis, for a salary of £60,000 - £70,000, dependent on experience. Our client manufactures and distributes emulsions, waxes and oils internationally. They are looking for a creative New Product Innovation Manager to join their Technical team and collaborate closely with Sales and Marketing, to innovate and develop new and commercially viable products for the company. You will report to the Sales & Marketing Manager and link to R&D Teams within the UK and globally. Location: The New Product Innovation Manager will be based at the company's site in Dudley, easily commutable within the West Midlands. New Product Innovation Manager Role: Your main duties will include: Developing new products for new markets, and managing the new product development process from scale-up to production trials. Developing the product development strategy in collaboration with the Business and Sales & Marketing Managers. Developing long term innovation plans to grow the business. Building strong technical relationships with potential customers and suppliers including by in-person visits. Testing new products and evaluating new and raw materials to support development and innovation. Supervising the Product Development team.Your Background: The ideal candidate for this role will have the following skills and experience: Degree in Chemistry, Materials Science, Polymer science, Physics, Chemical engineering or a related subject. Proven experience of developing and delivering an Innovation pipeline on time. Hands-on and dynamic in development projects. Demonstrable customer-facing experience. Product development experience. Full UK driving licence and access to a car. Ability to easily travel internationally to company sites in Europe.Entitlement to work in the UK is essential. For more information or to apply for this New Product Innovation Manager position, please contact Tehmina Sepai on (phone number removed) or email (url removed). Please quote reference (phone number removed). If this position isn't suitable but you are looking for a new role, or if you are interested in seeing what opportunities are out there, head over to our LinkedIn page ((url removed)) and follow us to see our latest jobs and company news

Sytner BMW Oldbury is delighted to offer a rare opportunity for an outstanding, commercially driven, and people‑focused leader to join us as our Head of Aftersales. As part of the UK’s largest prestige motor retailer, you will be joining a high‑performing team in one of the country’s most respected BMW operations. We are looking for someone who can deliver exceptional customer experiences while driving strong financial performance across Service, Parts, and Workshop teams. About the role As Head of Aftersales, you will: Lead, develop, and inspire a team of Service, Parts, and Workshop professionals Take full ownership of Aftersales performance across customer satisfaction, efficiency, CSI/NPS, and profitability Build strong relationships with BMW UK, customers, and internal teams Ensure outstanding service delivery that reflects both the BMW and Sytner standards Drive innovation and continuous improvement across Aftersales processes Maintain the highest levels of compliance, quality, and operational excellence This role requires a leader who can blend strategic thinking with hands‑on operational oversight, motivating teams to reach and exceed their potential. About you We are looking for an exceptional individual who brings: Proven experience in Aftersales leadership within the automotive sector (premium brand experience desirable) Strong commercial acumen with the ability to analyse performance and drive results A passion for delivering industry‑leading customer experiences Excellent communication, coaching, and people‑management skills The ability to inspire confidence and build positive relationships at every level A forward‑thinking and solutions‑focused mindset If you’re an ambitious leader with the drive to take our Aftersales performance even further, we want to hear from you. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 27 days plus bank holidays Company Car Industry-leading Maternity, Paternity and Adoption Pay Private Medical Insurance Recognition of Long Service every 5 years Discounted Car Schemes Career Development Enhanced Pension Entitlement One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

Are you a strategic data leader ready to shape the future of a modern, digitally‑enabled building society? Dudley Building Society is looking for an exceptional Head of Data to lead our enterprise-wide data strategy and transform how data enables insight, innovation, regulatory confidence, and member value. As we continue our multi-year transformation, this role will be pivotal in establishing a trusted, well‑governed, cloud-native data environment built on Microsoft Azure, Microsoft Fabric and Microsoft Purview. You will ensure our data is accurate, secure, high‑quality, and used responsibly across all business functions. What you'll be leading: Strategic Data Leadership Own, develop, and deliver the Society's data strategy-driving quality, trust, governance and value from the organisation's data assets. Partner with senior leaders to embed data into decision-making, customer experience, risk management and operational resilience.Azure, Fabric & Purview Ownership Act as the enterprise owner for our Azure and Fabric data platforms and Microsoft Purview governance environment. Oversee architecture, roadmap and optimisation across Azure Data Lake, Data Factory, Databricks, Synapse, SQL, Fabric Lakehouse and Power BI. Ensure data platforms meet regulatory and best-practice expectations (GDPR, PRA/FCA, DAMA).Data Governance & Compliance Lead the enterprise data governance framework, ensuring strong controls, quality, lineage, metadata and lifecycle management. Oversee Purview as the single source of truth for classification, compliance, lineage and sensitive data management.Data Engineering & Architecture Lead a modern engineering practice delivering secure, scalable data pipelines and lakehouse structures in Azure and Fabric. Own enterprise data architecture, including integration patterns, domains and semantic models, ensuring alignment with key change programmes and third‑party platforms. Analytics, Insights & AI Drive enterprise analytics using Power BI, Fabric workloads, and Azure AI/ML. Enable predictive modelling, operational analytics and responsible AI adoption.Leadership & Influence Build and develop a high-performing, multidisciplinary data team. Champion data literacy across the organisation and represent the Society with partners, auditors and regulators.What you'll bring Essential Proven experience leading data functions in financial services or other regulated environments. Deep technical expertise across the Microsoft Azure data ecosystem, including ADF, Databricks, Synapse, SQL, ADLS, and DevOps CI/CD. Understanding of Microsoft Purview governance, lineage, classification and policy controls. Hands-on leadership across Microsoft Fabric-lakehouse, engineering workloads, and Power BI governance. Strong understanding of regulatory frameworks including FCA/PRA, GDPR, data risk and operational resilience.Desirable Experience with Azure/OpenAI services and responsible AI frameworks. Relevant certifications such as Azure Data Engineer, Azure Solutions Architect, or Purview Specialism.Why join Dudley Building Society? This is an opportunity to join a purpose-led mutual with ambitious transformation plans and a commitment to delivering better outcomes for our members through modern technology, insight and innovation. You'll be influencing change at the highest levels, shaping how the Society uses data for years to come. In return for your expertise we offer: 35 hours a week contract Salary up to £80,000 Basic holiday of 30 days+ Bank holidays Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!) Pension contribution of up to 8% of salary Life assurance 4x salary Full Private Medical Insurance Healthcare plan covering some of those day-to-day health bills like your dental and optical bills Great career opportunities and continuous professional developmentWe're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join. Diversity and Inclusion Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique

Legal Counsel As one of the fastest‑growing building societies in the UK - with a proud heritage and bold ambitions for the future - it's easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step. To support our growth, we've created a brand‑new in‑house legal role. We're looking for someone to join our Legal & Governance team with the passion and skills to make a difference. You'll advise on commercial contracts and other matters that affect our mortgages and savings operations, and partner with colleagues to spot and manage legal, commercial and ethical risks. This is a role with variety, visibility and impact - giving you the chance to influence how we do business in a supportive, purpose‑driven organisation. Main responsibilities You'll work with the General Counsel & Secretary to: draft, review and negotiate a range of commercial and customer agreements, e.g. supplier contracts, intermediary terms of business, software licences and NDAs; design, implement and maintain CLM processes, tools and templates; review and maintain loan documentation e.g. offer letters and security documents; provide general advice across other areas, e.g. mortgages, savings, consumer protection, privacy and data protection; identify legal risks, carry out horizon scanning, and support risk mitigation; work with external counsel where specialist input is needed, ensuring value and quality; develop colleagues' understanding of legal requirements, contracting processes and best practice through training and education; and support with board and committee matters, corporate governance and company secretarial activity, where required.What we're looking for You'll be a qualified solicitor or barrister in England & Wales with post‑qualification experience gained in an in‑house commercial environment. Experience in financial services is desirable. You must be proficient in drafting and reviewing commercial contracts, with a solid grasp of relevant legal principles and the ability to apply your knowledge in given situations. Similarly, proficiency in Microsoft 365, especially Microsoft Word and tracked changes, is critical, as is a desire to adopt legal tech tools to drive continuous improvement. You'll need to be organised with a close attention to detail, and a clear communicator. The role is hands-on and the team is busy, so the ability to manage multiple priorities independently and work flexibly are key. Why join us? This is a brilliant opportunity for someone who's ready to take a step forward in their legal career within financial services. You'll join a supportive team, get exposure to different parts of the business, and play a part in driving meaningful change. If you're ambitious, values‑driven, and excited to grow - we'd love to hear from you. What you'll get in return: £60,000-£80,000 per annum (depending on skills and experience) Intelligent working - split your time between home and our Brierley Hill office; 30 days' holiday + bank holidays + "Moments that Matter" days (birthdays, weddings, getting your house keys, welcoming a grandchild - the moments that count) Up to 8% pension contribution Life assurance at 4× salary Full Private Medical Insurance for you and your family A healthcare plan for everyday essentials like dental and optical Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemesDiversity, Equality and Inclusion We're building a culture where everyone feels respected, supported and valued. Diversity isn't a tick‑box for us - it's a strength we actively champion. Whoever you are, and whatever makes you you, you'll be welcomed here and encouraged to thrive. And there's more… We're a Certified B Corp and officially a Great Place to Work in the UK - and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next

Job Title: Compliance & Facilities Management Administrator Location: Kingswinford, Dudley Working Pattern: 4 days per week (32 hours) Working Arrangement: Office-based Pay Rate: £14.89 – £15.00 per hour Department: Facilities Management Role Purpose The Compliance & Facilities Management Administrator will support the Head of Facilities Management with compliance and administrative activities, particularly within Health & Safety and statutory compliance. The role focuses on ensuring documentation, inspections, and remedial actions are tracked and completed, while supporting the wider FM team with administrative tasks and projects across the Midlands, North England and Scotland regions. Key Responsibilities Risk Assessments Upload Health & Safety, Fire Risk Assessments, Asbestos and Legionella reports to the correct systems and file locations Schedule re-inspections and maintain accurate records Health & Safety / Compliance Review risk assessments and identify remedial actions Obtain quotes from approved suppliers and instruct works within a £500 repair limit Maintain regional quote logs and update statutory compliance trackers Statutory Compliance Services Monitor compliance schedules to ensure deadlines are met Upload and review contractor reports, flagging non-compliance where necessary Request quotes for remedial works and seek approval for costs over £500 Provide feedback during contractor review meetings Additional Support Assist with ad-hoc administrative duties, including team projects, meeting coordination, and clerical tasks Provide cover for team members during annual leave Support Facilities Management projects as required Person Specification Skills and Experience Previous experience in an administrative role Basic knowledge or experience of Health & Safety procedures Strong organisational and time management skills Proficient in Microsoft Office Clear communication skills and ability to work as part of a team Customer service experience preferred Proactive and detail-oriented approach Desirable N/B Experience in Facilities Management or Compliance environments

As a Senior Estimator within the Multi Utilities department, you will play a critical role in the successful execution of multi-utility infrastructure projects, including water, gas, electricity, and telecoms. Your primary responsibility will be to manage and produce accurate cost estimates for a variety of projects, ensuring that bids are competitive while maintaining profitability and compliance with the project's scope and regulations. Client Details This position is with a well-established, medium-sized organisation within the Civil Engineering industry. The company specialises in delivering high-quality construction projects and is known for its commitment to excellence and innovation in the sector. Description Daily • Evaluate project scope, risk and pricing strategy for all work types, ensuring all information is correct, accurate, and within the required SLA's., • Produce accurate and comprehensive estimates and submission documents for all works, within a timely and efficient manner., • Produce estimates from first principles using RIB CCS Candy iTWO software and company master libraries, ensuring estimates are accurate and completed in a timely manner and within required SLA's., • Manage multiple estimates and tenders simultaneously, ensuring all work is completed as requested and within specified time frames., • Produce draft design, estimate and prepare complete proposals to the business and customer expectations for all utility works., • Create and maintain correct and accurate quantities and thorough project launches from plans received of works to be completed., • Produce draft design sketches using PDF Xchange Editor for design and build projects where no design is available., • Prepare sign off and commercial documents for peer review and approval with the Head of Estimating and Directors., • Liaise and support the business development function in all work-winning activities, to ensure all estimating is completed thoroughly and accurately, within required time frames., • Support the estimating coordinator on the handling, processing and preparation of tender and pricing documents, ensuring all information is accurate and completed within specified time frames., • Arrange and lead tender meetings with operations to produce construction programmes as part of the tendering process, ensuring all information is collated and communicated accurately and effectively., • Arrange and lead estimating handover meetings, prepare handover documents accurately and in a timely manner, sharing all relevant project information necessary for operations to take ownership and begin project delivery., • Liaise with operations to establish scope of works and prepare variation costs as required providing support to stakeholders throughout the project lifecycle., • Liaise with construction and operations team to inform technical and operational aspects of a tender, ensuring information is accurate and completed within a timely manner. Adhoc • As and when required, provide training support to estimating trainees and implement and manage training plans, to ensure their success., • Attend and participate as required in client facing meetings to provide technical advice and support regarding estimating for works required for completion., • Actively stay abreast and informed of industry matters and technical bulletins, to ensure best practices are continually being reviewed and implemented., • Prepare reports as requested and line with requirements at regular intervals to be specified by the business., • Carry out diligent and thorough self-reviews prior to peer reviews and approval request's, ensuring stretch targets are set, to support with the success of the department and the wider business., • Continually improve, develop systems and capabilities within the department, to ensure the success of the department., • Attend and participate within all team meetings as and when required., • Collaborate with the wider business, and share information, as and when required, to drive success for the Company., • Work to achieve business unit, group targets, and own KPIs., • Attend mandatory training courses as defined within the company training matrix., • Keep up to date with legislation and record 'Continued Professional Development' (CPD). Profile A successful Multi-Utilities Senior Estimator should have: • Extensive experience within same role, or similar within the civil engineering sector., • Self-driven, results-oriented, with a 'can do' attitude without compromising safety and/or compliance., • Ability to work collaboratively with various stakeholders, including employees, management, regulatory agencies, and the community., • Problem-Solving Skills, • Excellent verbal and written communication Skills, • Confident, with strong interpersonal skills and the ability to liaise with managers at all levels within a business., • Administration experience., • Ability to be proactive, always., • Excellent attention to detail., • Time management skills., • Interpersonal skills., • Ability to adapt to a fast-paced environment., • Organisation skills. Job Offer Highly competitive salary DOE Company car/car allowance Private medical insurance. Generous pension scheme. Opportunity to work in a thriving environment.This is an excellent opportunity for an experienced Multi-Utilities Senior Estimator to advance their career in the Civil Engineering sector. Apply now to join a reputable company and make a significant impact in the construction industry

Experience Education is a unique collection of brands including Skibound, Travelbound, Edwin Doran, Masterclass, World Challenge and JCA Adventure, leading the way in global educational travel across the UK, Europe, North America, Aisa and the Middle East and we’re on a mission to create the most

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. Please include portfolio/content showing evidence of your experience across these four areas:. And depending on the role you have

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week). This is a fantastic Head of Customer Operations opportunity to work

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Lead, shape, and elevate the customer experien

Head of Customer Success – High-Growth Cyber / Data Protection SaaS. If you are an experienced Customer Success leader who enjoys. Customer Success organisation while defining the strategy for how the business engages with customers post-sale.

With a focus on continuous improvement, the Head of Customer Operations will drive operational maturity through automation, standardisation, and data-led insights, ensuring proactive issue resolution, first-contact efficiency, and consistent customer experience, while acting as a credible, customer-

Each year, our software is used globally to conduct hundreds of thousands of on‑screen tests and to mark millions of paper‑based scripts. The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value re

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational

We are looking for a Global Head of Guest Experience to build and scale. Proven track record of building hospitality experience/operations from scratch (pre-opening, SOPs, training, quality routines). A rare build-from-zero challenge: the opportunity to create a category-defining luxury guest experi

A leading UK wealth management firm is seeking a Head of Wealth Proposition to lead strategic development of client-centric offerings. You will ensure compliance, enhance client experiences, and drive innovation in financial services. The firm offers a hybrid working environment and a comprehensive

Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks, to build a team full of real A‑Players. Act as the voice of the customer within the organization, providing regular insights and feedback to Product, Marketing, and Operation

Ideal candidates should have 6+ years of experience with enterprise customers and familiarity with the carbon markets. A climate technology firm in London seeks a Lead Customer Success Manager to develop global strategy and manage strategic enterprise relationships.

The Head of Donor Experience (DX) Governance is accountable for setting, leading, and assuring the DX governance, risk, and assurance strategy for NHS Blood and Transplant, ensuring that robust, forward‑looking governance underpins every stage of donor experience, engagement, and management. A sen

A dynamic guest services company based in Wood Green, London, is seeking a Head of Guest Care to elevate the guest experience and lead a growing team. The ideal candidate will have proven leadership in guest experience, a results-oriented mindset, and the ability to optimize processes for efficiency

We’re looking for a Head of Customer Support Operations to own and scale how Customer Support runs at Bolt globally. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork. Operational Leadership Experience: 10+

A historic charity in London, providing a unique visitor experience, seeks a Head of Commercial Operations. This role requires leading the operations team, ensuring high standards of visitor care, and maximizing income generation across various channels. The ideal candidate will possess strong leade

A leading retail organization in the UK is seeking a Head of Customer & Strategy Insight. This role will lead the understanding of customers and markets while transforming insights into actionable strategies. The successful candidate will focus on customer-centric decision-making across various depa

As Head of Talent Experience, you will own the end-to-end employee journey, from employer brand through onboarding, development, performance, and retention. Proven track record of scaling from 0 to 1 and 1 to 100+ headcount. Partner with the Head of Talent Acquisition to build an employer brand that

Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

Manage the activities of the Venue Hire Coordinator and coordinate within the FBA team for a smooth and successful delivery of the chosen package especially working closely with the Art Services Manager and the gallery team to plan and manage exhibitions smoothly and the Head of Sales and Marketing.

The ideal candidate will have over 10 years of leadership experience in high-end furnishings or luxury retail.

As Head of Engineering, Customer Experience, you’ll operate at a Senior Leader level, owning a critical pillar of our customer-facing technology and playing a key role in shaping how engineering enables our commercial and brand ambitions. You will be responsible for the delivery and ongoing evolut

Booker Group is recruiting for a Head of Customer & Strategy Insight to lead the organisation's understanding of customers, markets, and emerging trends. Translate external trends into strategic implications for Retail, Product, and Customer Experience teams. Ensure qualitative insight complements q

TheHead of Customer Operationsis responsible forensuring an exceptionalin lifecustomer experience by leading the teams that supportour softwareand manage our servicefor clients. We are looking for a Head of Customer Operations to play a critical role in shaping how we support and partner with our cu

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Turn HubSpot’s AI and agentic capabilities (eg Breeze and related tooling) into clear, scalable service offerings.

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. Head of Customer Service - 3 month Fixed Term Contract. If you are interested

You will develop CRM strategies, design customer engagement journeys across multiple channels, and lead a high-performing team to drive customer engagement and value. The role requires strong leadership experience in CRM, strategic thinking, and a proven track record of transforming capabilities. A

We are excited to welcome a Head of Customer Retention to our dynamic team in Wolverhampton! In this pivotal role, you will spearhead our customer retention strategy and oversee its seamless execution. As the Head of Customer Retention, youll harness the power of data to identify potential risks,

A housing organization is seeking a Head of Home Experience in Greater London to manage the move-in journey for customers. The role requires a strong focus on customer experience and the ability to lead large teams. Responsibilities include ensuring homes meet quality standards and driving improveme

The position demands a proven record of leadership, understanding of customer lifecycle, and the ability to analyze performance data. In this hybrid role, you will lead a team of specialists, ensuring effective delivery and adoption of solutions. A leading health tech company is seeking a Team Manag

Strong communication and organizational skills are essential along with a passion for fostering a sense of community among team members. Experience in hospitality or culture-focused roles is preferred.

Elevating the client journey by continously refining touchpoints, service standards and communication to deliver world-class customer experience. Continuously research what our competitors are doing to enhance client experience, to ensure that we remain relevant and are aware of potential new CX tec

A leading housing organization is looking for a Head of Home Experience. This hybrid position focuses on ensuring every customer has a high-quality home experience. Ideal candidates will have experience in customer service excellence and managing large teams in a new-build context.

Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. You will build the Customer Success function from the ground up for a high-growth startup. Customer Success with 2+ years in leadership, specifically building or transfo

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. If you’re excited by complexity, imperfect starting points, and the chance to shape how millions of custome

The role involves overseeing a mobile-first product experience launching in 2026 and requires strong experience in consumer products and eCommerce. A leading consumer brand in the UK is looking for a Head of Product Design to lead a hands-on design function during an exciting brand evolution. This p