Customer service manager jobs in StourbridgeCrear alertas

An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple func

• Blue-chip global construction manufacturer - elite employer - fantastic package, • Commercial construction products selling into sub-contractors / main contractors Area Sales Manager - Roofing / floor & interior solutions Area: North West / South West / Wales & West Country • This is a field based sales role representing a true market leader and global blue-chip manufacturer., • The Area Sales Manager will be tasked with winning and tracking 90% new and 10% refurb projects across exciting commercial build projects across the region - selling a leading range of roofing, flooring solutions and non-structural interior products., • The customer base / route to market is via sub-contractors (roofing contractors, dry-lining contractors, joinery companies) and tier 1 main contractors., • The Area Sales Manager will be in a fortuitous position where nearly all enquires / leads are inbound and, as such, be required to follow up and convert projects. (This is due to their exceptional reputation and support from a world-class marketing team)., • Project order values range from £10K to £500k - therefore, there is a mixture of short and longer sales cycles., • As Area Sales Manager, you will work in a collaborative team and a supportive environment with a company know for their fantastic work culture. The Company hiring an Area Sales Manager Our client are a leading international blue-chip who have nearly 80 year track record in delivering high-quality construction products and solutions to some of the UK's iconic commercial build projects. Known for excellence, specifiers, main contractors and sub-contractors have remained loyal to this manufacturer due to product quality and after sales service which has been fundamental to their sustained growth and market leading status within the industry. With commitment to sustainable manufacturing, state-of-the-art manufacturing capabilities they reliably and efficiently deliver a second-to-none service to clients that has meant of 90% of their sales are repeat business from a loyal customer base. As an employer, this major player have a track record of training and developing their sales talent into senior sales and people management roles facilitating the most ambitious candidates desire to have a career with a business that offer clear paths to progression. The company have a history of retaining staff through downturns which in turn provides peace of mind - knowing your career is secure. The candidate for the Area Sales Manager role • Essential that you have sold into either roofing contractors, dry lining contractors, joinery companies or main contractors., • Dynamic, work ethic, positive attitude, organised and a solid track record of achievements and tenure. The package for the Area Sales Manager • up to £60,000 basic salary, • £24,000 OTE Bonus, • Generous car allowance, • Stakeholder pension options, • 25 days holiday plus bank holidays Ref CPJ1791 Construction Flooring

Element has an opportunity for a Business Development Associate. In this role you will be an inside seller, responsible for establishing and maintaining strong relationships with a defined group of Element clients and prospects. You will expand business with dormant and existing accounts, provide increased touch points for accounts, and is budget responsible for 200+ growth and retention clients. It will be your responsibility to assure customer satisfaction through all stages of the sales process. In addition to client relations, this role will interact with the broader Element Sales Team, General Manager, and lab/technical personnel. The ideal candidate will be action oriented, customer focused and have an entrepreneurial drive. Responsibilities • Establish and proactively maintain a strong professional relationship with key decision makers and influencers within assigned accounts, • Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element, • Identify opportunities early in the sales cycle to ensure maximum share of wallet for Element, • Qualify opportunities with assistance of inbound team / specialists, • Manage relationships and utilise technical support to assist in Sales, • Follow up in a timely manner on quotations for the assigned customer base, • Actively utilise CRM to record activities proactively and accurately, • Actively participate in regular pipeline reviews, ensuring all CRM records are up to date and critical success factors are identified for key opportunities, • Achieve sales goals by converting and penetrating accounts, • Build and maintain a working knowledge of Element’s service offerings; participate in training/coaching opportunities Qualifications • Business Development, Sales or Account Management experience, • Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications, • Ability to write routine reports and correspondence and speak effectively before groups of customers or employees of organisation, • Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry, • Ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form, • A valid drivers licence, with an acceptable driving record under Element’s policy, • Experience in interpreting testing procedures and requirements desired, • Availability, flexibility, and maturity to represent the company at a broad range of events / projects in the community, with customers and within the company, • Good interpersonal skills that foster open upward and downward communication built on mutual respect, • Ability to interface with clients, win new work and determine their requirements; help develop proposals including cost estimates, work plan and T&Cs, • Some overnight travel may be required

Financial Crime Investigations Manager Northampton, UK Duration: 6 months Role Overview The BP Risk Assessment Unit Manager is responsible for managing and executing the financial crime risk and control framework within Barclaycard Payments. This role operates in the first line of defence, working closely with business and functional teams to ensure that financial crime risks including sanctions, anti-money laundering (AML), anti-bribery and corruption, and customer due diligence (CDD)are identified, assessed, and managed in line with business strategy and risk appetite. Key responsibilities include overseeing high-risk customer reviews, conducting quality control on KYC/CDD files, managing politically exposed person (PEP) reviews, leading complex investigations, handling AML trigger event reviews, and supporting sanctions reviews and investigations. The manager also acts as a point of escalation for intelligence referrals and complex case management, representing Barclaycard Payments in relevant financial crime meetings, and maintaining risk, process, and control documentation for regulatory and attestation purposes. Key Responsibilities * Risk Management: Oversee high-risk customer reviews and conduct quality control on KYC/CDD files. * Investigations: Lead complex investigations, manage politically exposed person (PEP) reviews, and handle AML trigger event reviews. * Compliance Support: Support sanctions reviews and investigations while maintaining risk, process, and control documentation for regulatory and attestation purposes. * Escalation & Representation: Act as a point of escalation for intelligence referrals and complex case management, representing Barclaycard Payments in relevant financial crime meetings. * Stakeholder Engagement: Form strong relationships across the organization, including operational, technology, advisory, audit, and controls teams. Skills and Qualifications * Essential: Experience in financial crime risk management, analytical ability to interpret complex regulatory requirements, and excellent communication skills. * Preferred: Recognized financial crime certifications and a deep understanding of payments and high-risk industries. * Values: A mindset focused on empowerment, challenge, and drive, underpinned by Barclays’ values of respect, integrity, service, excellence, and stewardship. About Barclays Barclays is a British universal bank, diversified by business, by customer type, and by geography. Its businesses include consumer banking and payments operations worldwide, as well as a top-tier global corporate and investment bank, all supported by its service company which provides technology, operations, and functional services across the Group. Our Values Everything Barclays does is shaped by five values: Respect, Integrity, Service, Excellence, and Stewardship. These values underpin how Barclays builds trust with clients, delivers results, and measures success – not just by what is achieved, but by how it is achieved. Diversity Barclays is committed to building an inclusive culture where colleagues of all backgrounds feel confident bringing their whole selves to work. Diversity of thought, talent, and experience drives the bank’s ability to deliver excellence. Hybrid Working This role is based in London, Southampton, Northampton, Glasgow, UK Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Key Responsibilities of the Deputy Manager Support the Deputy Manager in delivering KPIs: sales, shrinkage and wage control Drive exceptional customer service and team engagement Oversee stock control, merchandising and compliance standards Ensure Health & Safety procedures are always followed Anal

Job Title: IB KYC Advisory Location: Birmingham (Hybrid – 3 days in office) Contract: 6 Months Hours: 35 hours Contract Type: PAYE only About the Role Join Barclays’ Financial Crime Compliance function in a high-impact role as an AVP within the specialized KYC Advisory team. This position is a crucial second line of defence role where you will support and challenge the business to ensure robust compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), and wider financial crime regulations. We are seeking a candidate with proven Compliance Advisory experience to integrate into our small, focused KYC Advisory team. You will work collaboratively with various internal stakeholders across the bank, including sanctions teams, screening, product leads, and the policies team. Skills & Experience Required * Significant experience in a financial crime advisory or compliance role within a UK or global banking environment, preferably within Corporate and Investment Banking. * Deep knowledge of UK KYC and AML regulations, including practical experience with JMLSG guidance and other relevant industry standards. * Proven ability to interpret regulatory requirements and internal policies, providing clear, practical advice on their implementation. * Excellent communication skills with the ability to draft clear, concise, and confident guidance and correspondence. * Strong stakeholder management skills with a proven ability to influence and collaborate effectively across multiple teams and seniority levels. * Highly organised, proactive, and comfortable managing multiple priorities in a fast-paced, highly regulated environment. * Experience in second line of defence compliance roles, providing advisory and oversight support to business functions. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full-service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations, and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence, and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to Barclays’ vision and goals. Hybrid At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there are discounts at a wide range of high street shops, restaurants, and entertainment venues — from Asda to Zizzi Italian restaurants.

A reputable repair and MOT centre in Dudley is looking for a full-time MOT/Manager.

Deputy Manager | Retail | Big Box | Worcester | Up to £33,000 plus bonus Are you an ambitious retail professional ready to take the next step in your career? We're looking for a driven Deputy Manager to join one of the UK's fastest-growing retailers. With a reputation for unbeatable customer service, career progression xrnqpay and store expansion, now's the time to be part of something big. You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. About the Deput...

A leading discount food retailer in Dudley is seeking a Store Manager to lead and inspire a team while delivering outstanding customer service.

A family-run outdoor products company in Dudley is seeking a Branch Manager to oversee operations, manage staff, and ensure top-notch customer service.

As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks t

A rare and exciting opportunity has become available at Stourbridge as a Used Car Sales Manager. As Used Car Sales Manager, you will act as a role model for customer service excellence for the team, always leading by example. Eyecare vouchers to help cover vision care needs.

Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience. Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service. Upselling to existing customers.

From a Bradford market stall to the UKs fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

In this pivotal role, you'll drive profitability through effective sales activities and exceptional customer service. A leading retail company is seeking a Store Manager for their Derby branch.

A leading financial services company in the United Kingdom seeks an experienced Assistant Store Manager to ensure outstanding customer service and manage cash handling duties. The ideal candidate will have at least one year of experience in sales or customer service and a high school diploma or GED.

A leading networking solutions provider in the United Kingdom is seeking a Service Manager to oversee the end-to-end customer experience and ensure service levels meet expectations. Candidates should have a degree and extensive experience in service management, preferably with ITIL qualifications. T

Account Manager (Salles and Customer service). Account Manager (Salles and Customer service). One of our prestigious clients in Bedford is recruiting for an account Manager to join their team.

A leading consumer finance company in the UK seeks a Customer Account Manager. You will engage customers directly, assess their loan needs, and guide them through the loan process. The ideal candidate should possess excellent communication skills and customer focus.

This role, starting immediately, focuses on delivering excellent customer service and driving sales. A retail company is seeking a Department Manager for their Menswear Department in South Kesteven.

Seeking an experienced Customer Service Manager to lead our customer service department. Are you experienced in customer service and seeking a highly rewarding role? NextStreamServers has the perfect opportunity for you! We are currently hiring a Customer Service Manager to join our dynamic team. Re

The Role - Customer Service Case Manager:. We are looking for a Customer Services Case Manager to join a highly skilled team. Contribute to the overall performance of the Customer Service Technical team.

A leading beverage manufacturer in Wolverhampton is seeking a Customer Service Centre Manager to lead a high-performing team. You will be responsible for delivering excellent customer experiences across all channels while enhancing team collaboration and efficiency. The ideal candidate will have pro

A leading UK motorway service operator is seeking a Supervisor to lead a team and ensure excellent customer service. Ideal candidates will have prior retail or catering experience, a passion for customer service, and a drive to advance their management career. Benefits include flexible hours, employ

A leading financial services company in the United Kingdom seeks an experienced Assistant Store Manager to ensure outstanding customer service and manage cash handling duties. The ideal candidate will have at least one year of experience in sales or customer service and a high school diploma or GED.

As the Customer Service Team Leader you will be responsible for overseeing our customer service operations, ensuring that our customers receive the highest level of support. We are passionate about helping our customers lead healthier lives and are looking for a dynamic Customer Service Team Leader/

In this pivotal role, you'll drive profitability through effective sales activities and exceptional customer service. A leading retail company is seeking a Store Manager for their Derby branch.

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK's fastest-growing retailers, and take your career to the next level. We're recruiting for a Customer Service Manager to lead the

A local governmental body is seeking a Customer Services Manager to lead a dynamic team in Liverpool. You will oversee a busy contact center and develop strategies to enhance customer experience. The ideal candidate should have experience in managing multi-channel contact services and knowledge of d

We are seeking a dynamic and results‑driven Customer Care Manager to develop and lead a resident liaison service across the North Regeneration region. Based in our Doncaster office, the role covers sites from Nottingham to Yorkshire and involves working on‑site with teams, visiting customers, an

As Customer Service Centre Manager you will lead and develop a high performing Customer Service Team managing Sales Service & Operations. Job Title : Customer Service Centre Manager. Support and lead the Customer Service Team implementing regular check ins, provide personal development plans and coa

A leading networking solutions provider in the United Kingdom is seeking a Service Manager to oversee the end-to-end customer experience and ensure service levels meet expectations. The role involves managing customer relationships, resolving issues efficiently, and collaborating with operational te

A leading UK retailer is seeking a Customer Service Manager for their Brislington Retail Park store. Ideal candidates should have prior retail or hospitality management experience, strong numeracy skills, and a passion for exceptional customer service. This role involves leading the checkout and cas

We're recruiting a Customer Service Executive (Team Lead / Manager level) to join a growing manufacturing business and take ownership of key customer relationships while leading a small customer service team. You’ll lead a small team of customer service professionals while managing customer accoun

GLOBAL CUSTOMER SERVICE MANAGER. Work closely with Global Quality Manager working on both Customer Service and Technical Support procedures for ISO9001 both internal and annual audits. Working as a critical part of the OK International European Internal Sales team you will have a varied role includi

Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience. Above all, you’ll be key to ensuring all our customers only ever receive a truly world‑class service. Passion: looking after our diverse pros

Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery. Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service. Manage

A leading customer service provider in the UK is seeking an experienced Customer Service Team Manager. Ideal candidates will have proven experience in managing customer service teams and strong stakeholder management skills. In this role, you will lead a team, focus on performance against KPIs, and

A leading automotive retailer in the UK is seeking a Service Manager to lead their Teesside Volkswagen service team. The successful candidate will develop customer relationships, manage departmental operations, and ensure high standards of service delivery. Ideal for an experienced manager looking t

We have a fantastic new job opportunity for aCustomer Service Team Managerwho has previous experience managing and leading a high-performing customer service team, delivering exceptional service. Working as the Customer Service Team Manager you will lead and inspire your dedicated Customer Service T

A prominent service management company in Greater Manchester is seeking a Service Manager to lead customer success initiatives. The ideal candidate has proven customer service experience and strong communication skills. This is a unique opportunity to advance in service management and positively imp

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level. We're recruiting for a Customer Service Manager to lead th

With an online rating of just under 5 stars from almost 10,000 customer reviews, their focus is very firmly on maintaining the best possible customer service levels to their B2C customers. As the leader of the customer service function, you will guide process improvements, monitor ticket trends, and

A leading UK retailer is seeking a Customer Service Manager for their Peterborough store. Ideal candidates should have experience managing teams in retail or hospitality, strong problem-solving skills, and a passion for customer service. In this role, you will lead the checkout and cash office teams

Get notified about new Customer Service Manager jobs in. Managing Director | People Manager | Recruitment Manager | Head of Recruitment. Customer Success Manager, Enterprise (Translation & Localization industry experience required - Expression of Interest).

Ensure strict adherence to Service Level Agreements (SLAs) within both merchant and customer services, ensuring timely and efficient issue resolution. Make strategic decisions to optimize customer satisfaction and service quality based on insights gained from data analysis. Join the Wowcher Team - �

The Service Manager will act as the customer’s advocate, engage with operational teams, and ensure high levels of service delivery, fulfilling customer needs effectively. A leading networking services provider in the UK is seeking a Service Manager to oversee the end-to-end customer experience. Th

Monitor and assess customer service performance metrics. Oversee daily operations of the customer service department. Provide training and support to customer service representatives.