Head of customer experience jobs in Leighton BuzzardCreate job alerts

Job Title: Head Chef Location: Whipsnade Zoo Salary: Up to £55,000 per annum Contract: Permanent, Full-Time, 5 out of 7 days per week As the Head Chef at Whipsnade Zoo, you will be joining this popular visitor attraction, to lead and develop the culinary offering. This role will be responsible for the food offerings in the multi-outlet catering operation based on site, which consists of a mixture of grab & go kiosks and restaurants. This venue is predominantly retail food led, so an individual with experience of high volume and high-quality food delivery would be ideal for this role. Success in this role means that visitors consistently enjoy food sold across all outlets, with the kitchens running efficiently, safely, and profitably. The successful candidate will continue to build on the great relationship we already have with the client, to work with them on continuing to view the catering offer as a key part of the success of Whipsnade Zoo. Responsibilities: • Menu Development & Innovation - Create and adapt menus that appeal to a broad visitor base, including family-friendly options, dietary requirements, and seasonal specials., • Operational Excellence - Oversee all kitchen operations, ensuring compliance with food safety legislation, company policies, and contractual obligations., • Leadership & Team Development - Recruit, train, and inspire a motivated kitchen team, fostering a positive and professional working culture., • Cost Control & Profitability - Manage budgets, control wastage, and achieve GP targets without compromising quality., • Collaboration - Work closely with front-of-house teams, site management, and the client to deliver a consistent and memorable food experience., • Event Catering - Experience in large scale eventing. The Ideal Candidate: • Proven track record as a Head Chef in a high-volume, high-quality environment., • Experience within visitor attractions and contract catering is highly desirable., • Strong leadership and communication skills with the ability to lead by example., • Excellent organisational skills, especially during peak periods., • Sound knowledge of food trends, allergens, and dietary requirements., • Demonstrated ability to achieve financial targets while maintaining high quality., • Good IT and Microsoft Office skills., • Passionate about food and hospitality with a strong customer focus., • Adaptable and resilient in a fast-paced, ever-changing environment., • Creative, commercially aware, and results driven., • Committed to sustainability and responsible sourcing. We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: • Free meals, • Onsite free car parking, • Contributory pension scheme, • Grow your career with our Career Pathways and MyLearning programmes, • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits, • Exclusive travel discounts with TUI, Expedia, Booking.com and many more, • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more, • Up to 44% off cinema tickets to enjoy your favourite blockbuster, • Receive cash rewards every time you spend and use them on a wide range of brands, • Un-wind with us with free wellness, mindfulness and exercise classes, • You can share all discounts and offers with your friends and families About Us: Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com/1410/93179001/52735478/R/SU #RA Venues Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

A leading houseware brand in London seeks an experienced Head of Consumer Care to shape a consumer-centric function. You will lead the team in delivering exceptional experiences and ensure the customer journey exceeds expectations. The ideal candidate has strong leadership skills, a data-driven mind

Act as the internal champion of loyalty and customer value, shaping Domes' global customer engagement strategy. Head of Customer Loyalty & Partnerships. CRM, or comparable commercial roles, with a proven track record of delivering growth, engagement, and customer value.

A local government authority is seeking an experienced Head of Customer Services & Quality to lead the establishment of a new service within Tenancy Services. The role involves delivering transformational change focusing on resident experience, requiring strong project management and housing managem

The Global Head of Bacardi Brand Experience is responsible for shaping, defining and leading the global experiential vision and playbooks that deliver premium, distinctive, and culturally relevant brand moments / platforms to consumers; in an integrated fashion leveraging in and out-of-trade consist

With experience gained in a social housing setting and holding or willing to work towards a Chartered Institute of Housing qualification, you will understand the differing strengths, needs and barriers to accessing services that people living in social housing often experience. We are looking for an

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Learn more at About the Role : As the Global Head of Employee Exper

As Head of Customer Success, you will take the lead in being the voice of our customer base. Strong experience of working from small all the way up to enterprise size customer bases. Experience of managing a small Customer Success or Account Management team.

From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and profe

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. The role requires proven leadership experience in Customer Experience, strong people management skills, and the ability to build effective operational system

Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. With a team of 500+ acr

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Join a fast‑growing B2B SaaS platform with a loyal customer base including major consumer brands. Own and implement the Customer Success strategy, building scalable playbooks and frameworks.

A leading software provider in Greater London is seeking a Head of Customer Support. Candidates should have proven leadership experience in customer support, strong knowledge of support methodologies, and exceptional communication skills. This pivotal role will lead the delivery of support goals whi

Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. We’re hiring a Head of Customer Experience. It's a product of an age of oil and gas, riddled with markups and middlemen.

Manage and support live-in clients and support the Head of Live in People Experience. Experience of working with MAR sheets and medication in a supervisory role. We welcome applications from all members of the community as we strive to reflect the diversity of the neighbourhoods in which we operate.

A leading premium alcohol retailer in the UK is seeking a Head Of Customer Marketing to oversee the development of customer journeys and drive commercial performance. Ideal for candidates passionate about marketing and customer experience. The successful candidate will lead a team, manage marketing

You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Head of RGM & TPM with IT experience. Head of RGM & TPM with IT experi

A dynamic organization in the United Kingdom is looking for a Head of ER & Employee Experience to lead their HR function across a national workforce of about 1,000 colleagues. The role offers significant autonomy and visibility in a high-growth environment, with hybrid working options requiring a mi

As our Head of Customer Experience, you ll help make sure we are meeting the needs of our tenants in Gloucestershire and the surrounding areas. You ll be responsible for implementing our customer experience strategy and our new approach to reasonable adjustments ensuring we are considering the indiv

This is a job that we are recruiting for on behalf of one of our customers. Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence.

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. Passion for delivering outstanding customer experience in a fast-paced, purpose-led environm

Head of Customer Engineering | South West England | Hybrid Working - Next-Generation Wireless Technology | Global Deployment. We are recruiting for a Head of Customer Engineering to lead a high‑performing technical team at a market‑leading technology company specialising in advanced wireless net

A leading relationship bank in the UK is seeking a Head of Digital to oversee its digital product practice. This role involves creating efficient digital products that enhance customer satisfaction and operational efficiency while promoting an agile working environment.

A charitable organization in the United Kingdom is seeking a Head of Volunteering, Training and Wellbeing to lead the development of key areas supporting its strategic objectives. The ideal candidate will have experience in managing volunteering programs, be approachable, organized, and passionate a

Development of plans and strategies for each customer segment, including setting of goals, communications, set up of triggers and measurement approaches, and regular review of progress. Leading the migration plan by cohort will require an analysis of the end-to-end customer experience to minimise an

With experience gained in a social housing setting and holding or willing to work towards a Chartered Institute of Housing qualification, you will understand the differing strengths, needs and barriers to accessing services that people living in social housing often experience. We are looking for an

A leading interactive audio platform for kids is seeking a Head of Engineering to lead cross-functional teams and ensure engineering excellence. The role involves fostering an inclusive culture, mentoring managers, and collaborating with Product and Design teams to enhance user experiences.

A local government council in Greater London seeks an experienced Head of Customer Services & Quality to establish and lead a new service within Tenancy Services. The role involves setting direction for a responsive customer service, ensuring quality assurance, and implementing transformational chan

As the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete, building the customer success function and team from the ground up. As Head of Customer Success you will be expected to work in a hybrid office environment. You will bring knowledge and expertise

A leading procurement firm in the UK is seeking a Head of Business Development and Customer Experience. This role involves overseeing sales functions, driving team performance, and maintaining strong customer relationships. The ideal candidate has a proven sales growth record and experience in the f

A leading building maintenance company in the UK is looking for a Head of Customer Experience to lead strategic initiatives in social value and customer engagement. This position offers opportunities for professional growth within a supportive and inclusive environment. You will be responsible for d

One of our national clients are looking for a Head of Business & Customer experience to join their expanding team. Head of Business Development & Customer Experience. We’re excited to share a great opportunity for a Head of Business Development and Customer Experience to join the NHS Supply Chain

A leading motoring organisation in the United Kingdom is seeking a Head of Digital Product to drive digital transformation and enhance user experiences. You will lead interdisciplinary teams to innovate customer journeys and align product roadmaps with commercial objectives. This role offers a hybri

As the Head of Customer Services, you'll lead and inspire your team to deliver exceptional service and maintain a truly customer-centric culture. Represent the voice of the customer to influence company strategy and ensure a truly customer-first approach. V3 Recruitment are seeking a Head of Custome

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

Lead your team of skilled Customer Success and Account Managers (and their Line Managers), as you take control of a book of thousands of clients and over $75million ARR! Growth is the name of the game as you work with Senior Leadership to optimise Customer Success and create a highly efficient reven

A renewable energy company in the UK is seeking a Head of Customer Experience to drive operational excellence and enhance customer interactions. You will collaborate with Sales, Product, and other domains to elevate customer experiences, embodying a coaching-based leadership style that builds strong

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Substantial experience of leading a service desk. Champion “lessons learned” or similar sessions with relevant teams to deliver contin

A housing association is looking for a Head of Customer Experience to ensure a great service for their tenants in Gloucestershire. This senior management role involves overseeing customer service teams, implementing customer-focused strategies, and driving performance through data-driven insights. T

A global technology company is seeking a visionary Global Head of Employee Experience to lead a high-performing team focused on enhancing employee engagement and overseeing talent management strategies. The ideal candidate will have over 15 years of progressive experience in HR, preferably in global

A leading events company in the East Midlands seeks a Head of Operations to oversee event safety and effectiveness. This position offers attractive perks including discounted event tickets and a comprehensive benefits package.

A leading SaaS recruitment firm is seeking an experienced Customer Success Leader to drive revenue growth for a global client base. Competitive salary of £100k - £120k plus bonuses, with generous benefits including medical care and annual leave.

Development of plans and strategies for each customer segment, including setting of goals, communications, set up of triggers and measurement approach s, and regular review of progress. Leading the migration plan by cohort will require an analysis of the end-to-end customer experience to minimise an

As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics - Financial Services.

A prestigious commercial property firm in Central London is seeking a highly capable General Manager to oversee all aspects of building operations and enhance occupier experiences. Competitive salary of £95,000 plus package offered.

Prior experience as a Head of / VP Customer Service – you’ll have built and managed teams before. You’ll take ownership of the Customer Service function – in time this will most likely be the biggest department in the business! (they’ll likely double headcount this year). Customer Service

A leading technology company in the United Kingdom is seeking a Head of Customer Engineering to lead a high-performing technical team specializing in advanced wireless network solutions. The successful candidate will shape the customer journey from pre-sales to deployment, ensuring scalable commerci

We’re looking for a dynamic and experienced Head of Customer Service to join our clients team. You'll also act as the voice of the customer within the business, identifying trends, resolving pain points, and collaborating with cross-functional teams to improve processes and elevate the customer ex