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About Helapet Ltd: Helapet stands as a leading UK manufacturer and distributor of medical and cleanroom consumables. Our range of sterile and non-sterile products are used to support healthcare provision and aseptic production within hospitals, pharmaceutical manufacturing, laboratories, and veterinary practice. We are the part of Clinimed Holdings Limited, a group of companies established in 1982 through the acquisition and formation of various entities within the group. Job Summary: We are looking for a driven Product Manager to lead the strategy, development, and lifecycle management of a specialist product portfolio, including Aseptic Compounding, Oncology, Enteral Feeding, and In-Line Disc Filters. You will act as the voice of the customer, turning clinical needs and market insights into product solutions and marketing strategies that support growth and meet regulatory standards. The role involves close collaboration with healthcare professionals, distributors, and internal teams such as Sales, NPD, and Leadership. Based at Helapet’s Head Office in Houghton Regis, the role requires regular field visits (approx. two days per week) to engage with customers and key stakeholders. Benefits: • Company Car/Car Allowance, • Contributory Pension Scheme (5% employer contribution, increasing to 10% with length of service), • Medical Cash Back Plan (Simply Health), • Life Assurance (4 x Annual Gross), • Annual Performance Bonus, • Annual Pay Review, • Cycle to Work Scheme, • Employee Referral Scheme, • Discounts on Selected Products and Services, • Employee Assistance Programme – Health, • 25 annual holiday days, plus 8 bank holidays and one company day, • Additional Holiday purchase scheme (purchase up to an additional 3-days per holiday year) Job Responsibilities: Product Strategy & Management • Lead and execute product strategies aligned with company goals., • Manage the full product lifecycle from concept to launch and post-market support., • Use data, market insights, and customer feedback to shape product plans and KPIs., • Develop and deliver promotional campaigns across the full marketing mix., • Plan and manage product launches and UK exhibitions., • Build strong relationships with Key Opinion Leaders (KOLs) and customers., • Generate new product ideas through collaboration and industry engagement., • Lead or support New Product Development (NPD) through the stage-gate process., • Promote innovation and process improvements using data-driven insights. Personal Specifications: Essential: • Degree-level education in Life Sciences or Healthcare, • Proven experience in Marketing of Medical Devices., • Strong background in Product Management, including full lifecycle involvement from concept through to commercial launch., • Demonstrated success in building and maintaining product roadmaps aligned with strategic objectives., • Track record of successful product launches and consistent high performance., • Experience conducting market research, competitor analysis, and developing business cases for new medical devices., • Regular engagement with clinical teams, internal sales teams, and end users to inform product direction., • Direct customer interaction, including one-on-one meetings with clinicians, to gather insights and feedback., • Experience collaborating with Key Opinion Leaders (KOLs) and healthcare professionals to shape product strategy and execution Desirable: • Professional qualification from the Chartered Institute of Marketing., • Specific experience in Aseptic Compounding or Oncology is highly beneficial., • Experience working closely with KOLs in the Aseptic or Oncology space., • Proven success in managing medical device products from initial concept through to market launch.

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. The profile we are looking for.

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Experience working in or alongside CRM-led businesses (HubSpot strongly preferred; Salesforce, Dynamics, Pipedrive or similar also relevant).

Head of Customer SuccessWho we are?Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. As a Head of Customer Success </

Berkshire based - hybrid role Please send your CV to me, Martin Warner, and I will get back to you as soon as possibleMy client is is expansion mode and is actively looking to recruit a very strong Client and Customer Manager who will join a hardworking and motivated team of

A leading financial services provider in Greater London seeks a Head of Existing Customer Analytics to lead a team delivering data-driven insights for optimizing customer relationships. This full-time position offers hybrid working with a salary range of £100K–£110K plus benefits. Responsibiliti

We strive and innovate to deliver the best software-defined visual storytelling tools to the world’s storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform. Our custome

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Learn more at About the Role : As the Global Head of Employee Exper

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. The role combine

As Head of Delivery for the Times Customer team, you will lead the delivery function and enable cross-functional software development teams to produce high-quality digital solutions. You will report to the Director of Technology (Customer) and manage a team of direct reports. You will be involved in

Global Head of Customer Success – AI-Driven Fitness Technology. Global Head of Customer Success, you will:. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

A luxury jewelry retailer in the United Kingdom is searching for a Head of Customer Service and Client Care. Ideal candidates will have extensive experience in luxury brands, a strong grasp on customer service technology, and the ability to foster a culture of empathy and excellence in service. The

The Head of Customer Relations will lead BAM FM's customer growth and engagement strategy, strengthening our market presence and driving sustainable expansion across public and private sectors. Number and quality of strategic engagements, industry event participation, volume of opportunities generat

If you want to be part of a team that shapes the future of hospitality in a flagship location, apply now. A global real estate services firm is seeking a Hospitality Lead to oversee operational excellence for events and guest experiences in London. The ideal candidate will maintain high service stan

A client-focused company in Greater London is seeking an experienced Head of Client Operations to lead and enhance their end-to-end client service delivery. With a strong emphasis on operational excellence and team development, this role offers flexible and hybrid working, along with benefits includ

A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints. With a strong background in social housing

As Head of Retail & Customer Insights, you will be at the. Head of Retail & Customer Insights. A deep, human understanding of customer behaviour, needs, and emerging trends.

This is a unique moment to shape the future of technology and customer experience in local government. Director Of Technology & Customer Experience. Depth across the portfolio: Modern IT infrastructure, digital platforms and emerging technologies; customer experience design and operations; regulator

The Head of Brand Experience & Market Engagement owns how Vortexa shows up across our most important markets — through events, experiences, analyst engagement, and media relationships. Proven track record of turning events and experiences into commercial outcomes. A team of motivated characters an

A prominent holiday company based in the UK is seeking a Head of Guest Experience to lead the in-stay guest experience across its brands. The position offers a competitive salary and attractive benefits including performance bonuses and generous leave. This role involves managing teams, driving oper

Are you ready to make a bold difference to end homelessness? As the Head of Individual Giving and Supporter Engagement at Crisis, you’ll lead a collaborative team dedicated to growing and nurturing our community of supporters. We particularly welcome applications from people who have lived experie

The ideal candidate will have experience in a B2B SaaS startup, fluency in German, and strong skills in team management and customer relationship building. A leading video communications platform is seeking a Customer Success Manager to build and lead a team focused on driving annual recurring reven

You will set the direction for how customers experience PayPlan at every touchpoint – across digital journeys, automation, telephony, and service delivery – ensuring experiences are simple, supportive, compliant, and designed around real customer needs. With access to a range of employee benefit

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

A leading facility management company in the United Kingdom is seeking an experienced operations leader to manage diverse teams and ensure high-quality service delivery.

As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a critical role in shaping global strategy and execution—helping drive alignment, innovation, and impact across the full marketing portfolio. The Head of Co

This role involves defining and building critical processes for customer and partner satisfaction while ensuring scalable solutions. Compensation starts at £75k+, highlighting the impact of every installation in reducing carbon emissions. A clean energy technology company in Greater London is seeki

This position offers the opportunity to drive impactful design initiatives in a hybrid working environment, fostering a culture of inclusion and creativity. A leading media and entertainment brand is seeking a Lead Product Designer to enhance customer experience in digital platforms. The successful

Ideal candidates will have experience in building iterative roadmaps, strong communication skills, and a deep understanding of market trends. A leading financial institution in the United Kingdom is seeking a Product Manager to drive customer-centric journeys. The company values personal development

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. The role requires proven leadership experience in Customer Experience, strong people management skills, and the ability to build effective operational system

A leading background screening company in the United Kingdom seeks a Head Of Product.

A leading IT solutions provider in the United Kingdom is seeking a Head of End User Experience to enhance their digital workplace and improve employee technology experiences. If you have over 5 years of relevant experience and a strong customer-first mindset, this role offers the opportunity to driv

As Head of Customer Success, you will take the lead in being the voice of our customer base. Solid customer facing experience from Customer Success or Account Management within either MSP or SaaS environments. Knowledge of Customer Success innovation, best practices, and ability to leverage internal

You’ll be accountable for retention, expansion, and customer satisfaction across a substantial international book of business, while leading and developing a geographically distributed team of Customer Success Managers. This is a senior leadership role with full ownership of the Customer Success f

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

The “Head of Customer Experience” will delight customers with insanely great service through a near‑pathological obsession with CX. Opportunity: Head of Customer Experience. We’re a young startup, still in Day 1, and all our work is ahead of us.

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

A leading analytics firm in London is seeking an experienced Head of Existing Customer Analytics to lead a high-impact team focused on data-driven insights. You will be responsible for shaping how the business serves and retains customers, optimizing their value through advanced analytics. This stra

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. Ideal candidates will have 4-7 years of experience in B2B SaaS and a proven track record of scaling teams. This position offers significant autonomy and influence in a rapidly ex

We are looking for an experienced and flexible Head of Patient Experience to support our Director of Patient Safety & Quality Improvement. To consider new innovative ways to continue to gain feedback from patient experience, working closely with Director of Patient Safety, Chief Nursing Officer, Hea

A leading charity based in Greater London is seeking a Head of Individual Giving and Supporter Engagement to lead a collaborative team in expanding its community of supporters. The role offers a competitive salary, flexible working, and rich employee benefits.

A fast-growing fintech company is seeking a Head of Customer Success to lead a team in enhancing customer engagement and ensuring the value from the product suite. The ideal candidate should have strong leadership experience in the tech sector and a proven track record in customer success management

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. Ideal candidates have 7+ years in Customer Success, including leadership experience in hotel technology. The role offers remote work flexibility and is part of a cu

A leading global real estate firm is seeking a Hospitality Lead to maintain operational excellence across several high-profile events in London. You will deliver world-class guest experiences while leading and developing hospitality teams. The role demands exceptional communication, customer-centric

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t