Customer Services Representative
5 days ago
Wingrave
Waste & Recycling Advisor Location: Buckinghamshire Employment Type: Full Time Salary: £25-29,000 per annum + performance-based bonus About Us Our client is a specialist waste broker with over 18 years of industry experience and a proud team of 35+ local employees. As their business continues to grow, we’re looking for an ambitious and customer-focused Waste & Recycling Advisor to join the high-performing team. If you’re a confident communicator with a passion for sales, customer service, and closing warm leads, we’d love to hear from you. The Role As a Waste & Recycling Advisor, you’ll be the first point of contact for customers, helping to deliver an outstanding experience while converting inbound enquiries into long-term client relationships. This is a fast-paced, target-driven role ideal for someone with a competitive edge and a consultative sales approach. You’ll handle inbound enquiries from both domestic and corporate customers and will be supported by excellent training and ongoing development to help you succeed. Key Responsibilities Answer incoming calls and respond to customer emails within agreed SLAs and KPIs Make proactive outbound calls to grow sales and nurture customer relationships Listen carefully to customer needs and provide tailored waste management solutions Take ownership of customer enquiries, including escalated issues or complaints Administer customer accounts, including data cleansing, bookings, reports, and invoice queries Communicate effectively across our depot network to resolve customer queries Meet and exceed performance targets for quality, productivity, and sales conversion Essential Requirements Strong written and verbal communication skills Self-motivated with a proactive, can-do attitude Ability to work independently and as part of a team Calm under pressure and able to manage multiple tasks Excellent attention to detail and organisational skills A strong desire to win business and outperform targets The Person We’re Looking For Minimum 1 year’s experience in customer service, outbound sales, or telesales Confident, resilient, and target-driven with a positive mindset Comfortable making and receiving high volumes of calls Able to handle rejection while staying motivated A true team player with a collaborative and creative approach Willingness to learn – waste industry knowledge is an advantage but not essential Remuneration & Benefits Competitive salary plus performance-based bonuses Friendly, high-achieving team environment Ongoing training and development Company pension scheme 28 days’ holiday, inclusive of public holidays (increasing by 1 day per year up to 5 years) How to Apply To be considered, please complete our Situational Judgement Test (SJT) using the link below: (url removed) Candidates whose responses best align with our expectations will be invited to interview