Head of customer experience jobs in CarlisleCreate job alerts

Role: IT Technician Department: IT (Business Services) Location: Carlisle Reports to: Head of IT Benefits: 30 days holiday plus bank holidays About the Role We are seeking a proactive and customer-focused IT Technician to join our Business Services team. This role provides day-to-day IT support across the organisation, working closely with senior IT colleagues to deliver a comprehensive, efficient and high-quality service that meets business needs. This is an excellent opportunity for someone with early-career IT experience who is looking to develop their technical skills within a professional environment. Key Responsibilities • Provide first-line support for colleagues experiencing issues with computers, network devices and associated systems, • Deliver desktop and basic server support, minimising downtime and disruption, • Install, configure and maintain end-user hardware and software, • Set up and support laptops, desktops, mobile devices and desk phones, • Manage user onboarding and offboarding, including equipment setup and access configuration, • Support office technology including display panels, projectors, AV systems and multifunction devices, • Maintain accurate asset registers and software licensing records, • Ensure compliance with software licensing and dat...

Head of Finance Salary: Up to £91,000 plus £3,000 car allowance Location: Carlisle, Newcastle or Workington Help shape the future of social housing and make a lasting impact on communities across Cumbria and the North East. At CCHA, we are passionately committed to our social purpose and to providing affordable, safe, good quality homes and communities for people to live and thrive in. Owning and managing over 7,400 homes in rural and urban communities across the north of England, we are securely funded, have an ambitious development programme, and are fully compliant with Regulatory Standards. With offices in Carlisle, Newcastle and Workington, and employing 300 staff, we are committed to investing around £30m each year in delivering new homes and improving our existing homes, as well as creating employment and skills opportunities in our local communities. About the role Following an internal promotion, we’re recruiting a Head of Finance to provide inspiring, forward‑looking leadership to our finance team of around 30 colleagues. Reporting to the Executive Director of Finance & Corporate Services, whose remit spans a wide portfolio, you will lead the full breadth of CCHA’s financial operations and safeguard our long‑term financial resilience. It’s a diverse and influential position, shaping organisation‑wide decisions as a key member of our senior leadership team. About you You’ll be a customer‑focused, fully qualified accountant (CCAB or CIMA) with the confidence, resilience and wide‑ranging experience needed for a high‑profile role. You’ll bring a background in regulated, customer‑driven environments, along with a proven ability to develop your team and champion continuous improvement. Strong relationship‑management skills and sound judgement will make you an effective influencer, able to anticipate and manage financial risks. This is a role with considerable scope for impact within CCHA’s team and people‑centred culture. We welcome applications from a diverse range of candidates from all sections of the community. Our culture is highly collaborative, customer-focused and inclusive. If you share our values and social purpose, then please download the candidate pack by clicking the ‘Continue’ button below. If you then require a confidential discussion, please contact our advising consultants at GatenbySanderson: Nick Roberts on 07393 013697 () The closing date for applications is 9am on Monday 13 April 2026.

Job Role: IT Service Desk Lead Location: Barrow In Furness, Cumbria Salary: £35,000 PA + Benefits About the Role: Technology & Risk Recruitment (TRR) is supporting our client in their search for an experienced IT Service Desk Lead. This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network. Key Responsibilities: • Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets., • Plan and provide deskside support for Head Office and branch users., • Serve as the first point of contact for technical assistance via phone or email., • Troubleshoot, diagnose, and resolve hardware and software issues efficiently., • Escalate unresolved issues to the next level of support and follow up to ensure resolution., • Maintain technical documentation and produce management information to track performance., • Contribute to the identification and mitigation of IT risks and compliance with policies, procedures, and regulatory requirements. Skills & Experience:, • Experience in IT support/customer service roles, ideally in an IT environment., • Strong knowledge of Microsoft software (Windows, Outlook, Office)., • Experience with desktop/laptop hardware, printers, peripherals, and general networking concepts., • Basic understanding of IT security concepts (anti-virus, firewalls, patching) is desirable., • Knowledge of Microsoft Cloud technologies such as Azure and MS SQL is desirable but not essential., • Excellent customer service, communication, and prioritisation skills., • Self-motivated, solution-focused, and attention to detail., • Full driving license and willingness to travel occasionally to branch locations. This is a great opportunity for someone looking to develop their IT leadership skills while making a real impact on a busy IT team. JBRP1_UKTJ

Key Responsibilities for the Head of Customer Operations: Oversee and coordinate the daily activity of customer support and service teams, ensuring smooth and efficient operations. Our client, a respected business within the renewable energy industry, is seeking a Head of Customer Operations to lea

Aerospace Business Development Manager - Military Electronic Systems UK Remote £60,000 + Car & OTE Drive strategic growth in cutting-edge LED lighting and systems for the global military aerospace sector. This role is perfect for a proven technical BDM who thrives on long, complex sales cycles and high-value programmes. The role As Aerospace Business Development Manager, you will take ownership of sales for Military Air LED Lighting & Systems across the UK, Europe and the rest of the world (excluding the US). You will focus on both new business and strategic account development, driving deeper penetration with tier 1 and sub-tier aerospace customers. Key responsibilities: Lead sales activity into the global Military Aerospace sector for LED lighting and systems. Build, own and execute a clear sales plan with measurable milestones and profitable growth targets. Act as key account manager for major customers, managing relationships end-to-end. Identify and win long-cycle design-in opportunities (typically 2+ years) on military air platforms. Cross-sell complementary electronic / electro-mechanical systems alongside LED solutions. Work closely with international colleagues to share market intelligence and align strategy. Provide accurate forecasts and input into annual budgets and sales planning. Maintain an up-to-date opportunity pipeline using a modern CRM system. Ensure all activities comply with relevant UK export controls and, where applicable, ITAR regulations. About you You are a commercially sharp, technically confident salesperson who understands how to navigate the aerospace ecosystem and defence procurement environments. You are comfortable owning significant responsibility and operating with a high degree of autonomy. Essential experience: Established track record in international technical product sales into aerospace. Experience selling electronic components, lighting, or electro-mechanical systems. Proven success selling to tier 1 and sub-tier aerospace customers. Experience of, or strong exposure to, defence customers (e.g. MoD or other national defence departments). Strong commercial and negotiation skills, particularly around contracts and complex proposals. Comfortable working with CRM tools and managing long, complex sales cycles. Familiarity with export licensing and ITAR practices. Desirable: Degree or equivalent in Mechanical, Electrical or Electronics Engineering. Experience with LED technologies or related electronic systems. Evidence of ongoing professional development through relevant training. Personal attributes We are looking for someone who is: Self-motivated, proactive and target-driven. An excellent communicator and presenter, able to influence at multiple levels. Highly organised with strong planning and time management skills. Confident operating with high levels of responsibility and accountability. A natural relationship builder who can quickly establish trust and rapport. A problem-solver who can interpret complex information and make sound, practical decisions. Work environment The role is UK-based with a blend of home office, head office visits and significant international travel once established. You will be trusted to manage your own diary between customer visits, remote work and time on-site with internal teams to deliver results. How to apply If you are an experienced Aerospace Business Development professional looking to spearhead growth in advanced Military Air LED Lighting & Systems, we would love to hear from you. Please apply with your CV and a brief note outlining your relevant experience and current situation, or get in touch for a confidential conversation. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality

Head of Retail & Customer Insights. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers.

Lead, Inspire, and Shape the Future of Geography! We are looking for a Head of Geography who can combine subject expertise with creativity and leadership, delivering high-quality lessons and fostering a love of Geography, History, and other Humanities disciplines. This is a fantastic opportunity f

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Head of Pipeline

A leading UK wealth management firm is seeking a Head of Wealth Proposition to lead strategic development of client-centric offerings. This pivotal role requires extensive experience in wealth management, regulatory expertise, and proven leadership abilities. You will ensure compliance, enhance clie

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Cross�

Manage the activities of the Venue Hire Coordinator and coordinate within the FBA team for a smooth and successful delivery of the chosen package, especially working closely with the Art Services Manager and the gallery team to plan and manage exhibitions smoothly and the Head of Sales and Marketing

We are looking for an experienced and forward‑thinking Head of Developer Experience (DevEx) to join our Engineering team and help us define and lead the strategy to improve engineering productivity, developer experience, and adoption of AI‑powered tooling across Arbor's product and platform team

A global investment data firm is looking for a Head of Pipeline Operations and Client Experience in London. The successful candidate will oversee the quality of data pipelines, manage global teams, and define a client experience strategy. You should possess senior leadership experience in data opera

By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. From the rollout of new technologies and managing complex legislation affecting the industry,

A software technology firm in the United Kingdom seeks a Head of AI Customer Value & Adoption to lead customer enablement and drive sales adoption of AI solutions. Responsibilities include equipping sales teams with the right messaging, leading customer engagement programs, and collaborating with cr

A luxury hotel chain is seeking a Head of Technology & Data to lead their technology and data strategy. Candidates should have extensive experience in leading IT programmes within the hospitality sector and strong technical expertise in PMS platforms and cloud solutions.

Candidates should have experience in category management, strong negotiation skills, and the drive to enhance supplier performance. This position offers hybrid work arrangements and various employee benefits, making it an exciting opportunity to grow your career.

A leading recruitment agency is seeking a Member Experience Manager to lead a front of house team in Greater London.

TheHead of Customer Operationsis responsible forensuring an exceptionalin lifecustomer experience by leading the teams that supportour softwareand manage our servicefor clients. Headquartered in London, with regional offices in California and Singapore, Lendscape is home to a team of over 180 talent

A monthly product allowance and comprehensive wellbeing resources are part of the offer. The role requires a dynamic leader who is customer-focused and commercially sharp, with a proven background in retail supervision. As a supervisor, you will enhance the in-store experience while managing day-to-

A leading subscription brand in Greater London is seeking a Head of Product to take ownership of the customer journey. The successful candidate will lead a small team focused on improving the customer experience through structured experiments and collaboration across departments. Candidates should p

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Id

A leading technology provider is seeking a Head of Customer Operations to oversee customer support and operational delivery. This high-impact leadership role involves managing teams and ensuring a responsive service for customers. The ideal candidate will have a strong background in customer operati

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal c

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

A leading wellness retailer is looking for a Head of Engineering – Online Digital to elevate their web and app platforms. This strategic role focuses on transforming their engineering strategy, fostering a culture of excellence, and ensuring technology aligns with business goals.

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. Stay ahead of regulatory, privacy, and payment

The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional level of service across implementation, education, support, adoption and advocacy. The company already has an outstanding reputation for customer service and satisfaction, and they

Head of AI Customer Value & Adoption. This role will drive customer awareness, sales readiness, and adoption outcomes, ensuring our AI value proposition is clearly articulated, confidently positioned, and consistently demonstrated across the customer lifecycle. By embracing and understanding our dif

A dedicated housing association in Greater London seeks an experienced Assistant Director of Customer Support to lead operational services and enhance the customer experience. This position offers the opportunity to make a meaningful impact on customer service and operational efficiency. You will be

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. You’ll be a

A global real estate services leader is seeking a Workplace Experience Lead to manage the delivery of exceptional services across its flagship UK headquarters. The ideal candidate will have at least 10 years of experience in facilities management, strong leadership skills, and a proven track record

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

Manage the activities of the Venue Hire Coordinator and coordinate within the FBA team for a smooth and successful delivery of the chosen package especially working closely with the Art Services Manager and the gallery team to plan and manage exhibitions smoothly and the Head of Sales and Marketing.

The role requires a focus on efficiency, high levels of customer service, and team management. The position offers an opportunity to lead improvements in transaction processing and participate in a collaborative environment focused on best practices.

Un AI Venture Builder sta cercando un Head of Product Experience per guidare la creazione di startup innovative. Si offre un compenso competitivo tra €55.

Since 2014, we’ve grown into a market‑leading, low‑cost broker with our headquarters in London and offices across Europe, South Africa, Asia‑Pacific, and key offshore regions including the Caribbean and Indian Ocean. Experience running offline production (OOH, print, events) alongside digita

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. Required qualifications include over 10 years in the FMCG sector and experience in sustainability and stakeholder engagement. The company offers comprehensive benefits, including mental health supp

A leading online fashion retailer in Greater London seeks a Head of Engineering, Customer Experience, to lead a team of ~40 engineers. This role involves defining the technology strategy, mentoring engineers, and enhancing customer journeys through innovative digital experiences. The ideal candidate

Oversee the management of the Customer Sustainability Playbook and Dashboard, equipping key account management teams with latest sustainability information to better service customers at a local level. Build strong relationships with customer counterparts, leading the management of external customer

Ideal candidates will have over 8 years of hands-on experience in consumer businesses, particularly in DTC/e-commerce, and possess strong analytical skills. This role offers a unique opportunity to shape a best-in-class operations function in a luxury business. A leading fragrance house in Greater L

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. The right candidate will have at least 10 years of relevant experience and will lead a global team in a dynamic hybrid working environment. This

A leading banking institution is seeking a Senior Complaint Handler to support the customer care team. The successful candidate will manage customer needs and requests through effective communication and attention to detail. Essential skills include previous banking experience, strong written commun

A leading digital health company in the UK is seeking a Head of Patient Experience to enhance patient interactions across platforms. This role requires a strong leader with over 7 years of experience in healthcare operations, including a minimum of 3 years in a leadership position. This position off