Head of customer experience jobs in CarlisleCreate job alerts

Aon Corporation is seeking a Head of Client Management - Employee Experience in London. Candidates should have substantial experience in client management or related roles within professional services and a strong understanding of Human Capital topics. This position offers the opportunity to work co

The ideal candidate will have a strong SaaS background, experience with hardware deployments, and a passion for improving customer experiences in the hospitality sector. Annapurna is seeking a Customer Success Director in Greater London to lead the global customer success function and maximize value

Dangote Industries Limited is seeking a Director of Engineering based in London.

As Head of Customer Success, International at Anthropic, you'll build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs who help our most strategic international customers realize the full value of Claude. This is a foundational leadership role: you'll

PARTECH PARTNERS is seeking a Head of Customer Success for the EMEA region. In this leadership role, you will mentor and inspire a team of Customer Success Managers to enhance customer retention and expansion. You will drive customer growth by fostering deep relationships and identifying opportuniti

A global data management firm in Greater London seeks a Global Head of Pipeline Operations and Client Experience. This role focuses on ensuring operational excellence and a seamless experience for clients across various products. The firm offers a collaborative environment, emphasizing diversity and

At Lyrebird, we don’t just write code — we help shape the future of the human experience. Establish customer engagement standards across demos, training, go live and support. History of successful deployments recognised as reference accounts.

Thyme is seeking an experienced Head of Customer Success to lead a thriving Customer Success function. The successful candidate will have over 5 years of experience in a customer-facing leadership role within a B2B SaaS environment, excellent analytical skills, and a proven track record in managing

Reward Gateway in London is looking for a Head of Engineering for Client Experience to lead the engineering strategy across teams focused on client administration and onboarding. The ideal candidate will have significant experience in B2B SaaS, API development, and managing large teams. The position

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. Operating at the intersection of Customer Success, Product, Engineerin

CX/CRM & loyalty leadership experience: Proven track record leading customer experience and/or CRM for digital consumer products, ideally including loyalty or membership programmes. Customer‑first mindset: Passion for understanding audiences and championing simple, inclusive and accessible experie

AlphaSense is looking for a Senior Director, Customer Success in Greater London to lead its global customer success strategy. The ideal candidate will have over 10 years of experience in client-facing SaaS roles, particularly in leadership. Join AlphaSense and be part of a dynamic team focused on em

Postman is seeking a Customer Success leader to define regional strategies and build a high-performance organization focused on API collaboration and customer value realization. The role demands extensive experience in SaaS and leadership in customer success. Responsibilities include driving custome

The ideal candidate will have 8-12+ years of experience in customer or commercial excellence roles within the pharmaceutical sector, along with a strong understanding of CRM and marketing automation. Novartis UK is seeking a Customer Excellence Head to lead omnichannel content activation and custome

Drive the adoption of technology and new ways of working to create seamless, future‑ready customer journeys across stores,. Curious, resilient, and future‑focused‑always looking ahead and pushing boundaries to raise the bar for customer experience. Working at M&S means being part of something

As a member of our LCS team, you’ll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market‑shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google. Head of

AI is looking for a Head of Cloud Hosting & Developer Platform Engineering to lead strategic initiatives and engineering teams across AWS, Azure, and Kubernetes. The role focuses on reducing friction for approximately 3000 engineers while ensuring the reliability and security of cloud platforms.

White Glove is seeking a Director of Customer Experience in Cambridgeshire to lead a dynamic team of 30-40 professionals. Ideal candidates should have over 7 years of experience in service leadership within fast-growing sectors. This role includes owning KPIs and developing strategic and operational

As our Head of Engineering for Client Experience, you will lead the engineering strategy across all teams within our Client Experience cluster. Interview with the VP of Engineering & Director of Product for Client Experience. Strong technical expertise in API development, coupled with a deep underst

Neura Market in Greater London is seeking a Head of Customer Success to build and lead the Customer Success function across EMEA and APAC. This role will involve scaling a team to support strategic international customers and ensuring a consistent customer experience globally. The ideal candidate wi

The ideal candidate will have a minimum of 8 years of IT leadership experience, particularly in a fast-paced environment. Tripledot Studios, based in Greater London, is seeking a Senior Manager of Service Ops to lead and scale their global Service Operations team.

Aptean is seeking a Head of AI Customer Value & Adoption to accelerate the rollout of AI capabilities across the international region. This role will be pivotal in customer awareness, sales readiness, and ensuring successful adoption. The candidate will closely work with Sales Leadership, Product Ma

Sona is seeking a Head of Customer Success to lead and develop the CSM team and drive customer engagement. Your role will involve managing enterprise accounts and evolving the customer success model with a focus on AI integration. We offer a competitive salary between £90,000 and £115,000, along w

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Curious, resilient, and future‑focused‑always looking ahead and pushing boundaries to raise the bar for customer experience. Act as the voice of the customer ac

A leading travel technology company in Greater London is seeking a Head of Machine Learning to drive the strategy and delivery of machine learning across their Core Experience product area. You will lead multiple teams, manage a budget, and oversee the adoption of ML technologies to enhance customer

As our first Head of Customer Success, you'll own that experience end-to-end: leading and growing the CSM team with the primary goal of evolving our Success function to be truly world class. Instead, it's a rare opportunity to take the strong foundations of great people, real customer relationships,

The ideal candidate will possess extensive experience in marketing and sales, leadership capabilities, and exceptional communication skills, collaborating with clients to drive tangible business results. You'll focus on transitioning customers to demand-driven models through AI solutions and lead a

Experience Design Vice President in Greater London to shape and enhance the employee experience. Key responsibilities include executing design strategies, mentorship of junior designers, and collaboration across teams to drive user-centered solutions.

Limelight Health is seeking an exceptional leader to drive world-class customer care for Wise's highest-value customers in the UK. The ideal candidate will have extensive experience in leadership, data analytics, and performance management, with a customer-centric mindset in a fast-paced environment

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. Extensive Leadership Experience: 10+ years in customer service, customer operations, or customer success, including at least 5 years in senior leadership roles overseeing large‑

The ideal candidate will have 15+ years of leadership experience and the ability to build high-performing teams while ensuring customer satisfaction and retention. S&P Global is seeking a leader for their global customer organization, responsible for managing the entire post-sale customer lifecycle.

Rewardgateway in London is looking for a Head of Engineering for Client Experience to lead engineering strategies across client administration and onboarding. The position offers a hybrid work model, allowing flexibility, and includes numerous employee benefits such as up to 40 days of holiday, a We

AlphaSense is looking for a Senior Director, Customer Success in Greater London to lead its global customer success strategy. The ideal candidate will have over 10 years of experience in client-facing SaaS roles, particularly in leadership. Join AlphaSense and be part of a dynamic team focused on em

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set

Own the end‑to‑end customer lifecycle, lead all post‑sale functions—including customer onboarding, support, success, and lifecycle management—and ensure a seamless, proactive experience across all customer touchpoints. Drive customer & revenue outcomes, improving key metrics such as custom

A leading travel technology company is seeking a Head of Machine Learning to define and lead the strategy within its Core Experience product area. Candidates should have significant ML leadership experience, budget management skills, and a strong ability to drive operational excellence.

Senior Director, Customer Success to lead the global strategy and execution of their customer success organization. The successful candidate will possess over 10 years of experience in client-facing SaaS roles and will be responsible for building a high-performing team while driving measurable outco

AXA UK is seeking a Customer Director to lead the end-to-end customer strategy, ensuring a customer-centric culture and driving sustainable growth. The role requires strong stakeholder management and the ability to drive initiatives that improve customer experience. A minimum of 40% of your time wil

Working closely with Sales, Product, Marketing, Revenue Operations, and Customer Experience teams, you'll help shape the future of the customer lifecycle and customer-centric growth. As Head of Customer Success, you'll be responsible for leading the post-sale customer journey, ensuring customers max

As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market‑shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google. You achiev

As our Head of Engineering for Client Experience, you will lead the engineering strategy across all teams within our Client Experience cluster. Head of Engineering – Client Experience. Interview with the VP of Engineering & Director of Product for Client Experience.

A deep understanding of financial instruments and strong leadership experience are crucial for this role, along with the ability to translate complex concepts for diverse audiences. P2P is seeking a Director of Developer Relations to lead a team focused on developers building applications on the XRP

IG Index Limited seeks a Head of Customer Experience to drive transformation in customer service globally. The ideal candidate possesses 10+ years in customer service, demonstrated expertise in digital and AI integration, and the ability to lead change in a dynamic environment. You'll define a custo

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

The Head of Client Management - Employee Experience is the functional leader responsible for defining, embedding, and continuously improving the client management and client success discipline across Aon’s Employee Experience business. Head of Client Management - Employee Experience. Deep understa

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. The position involves cross-functional

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Good working kno