Head of customer experience jobs in EastbourneCrear alertas

Library & Archives Manager | Full time | 35 hours Full Time Salary: £42,765-£46,051 (further pay award pending) Hours: 35 hours per week Location: National Museums Scotland, Chambers Street, Edinburgh National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world. As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking. We are looking for an enthusiastic and service-driven manager to join our Library and Archives team. Benefits of joining us as our Library & Archives Manager include: • Annually alongside your salary, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme, • A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays., • Free access to national (and international) museums and exhibitions, • A range of wellbeing benefits including Employee Assistance Programme 24/7, • Access to all the above and more from day one of employment. About the Library & Archives Manager role: With the largest museum library collection in Scotland, our library and Archives team supports the research and learning needs of Museum staff, visitors, and the wider external research community with two publicly accessible library spaces - the Research Library in the National Museum of Scotland (our main reading room) and the National War Museum Library. Reporting to the Head of Collections Services, the new post holder will lead the Library & Archives team in the effective management, development, and delivery of library and Archives services to Museum staff and visitors, and online enquirers. As the Library & Archives Manager at National Museums Scotland you will: • Plan, promote and deliver customer-facing library and Archives services for National Museums Scotland, to meet the needs of target audiences., • Develop, manage and catalogue the library collection, including special collections and Archives, implementing strategies to ensure research, business, and public engagement goals are met as appropriate., • Effectively manage library and Archives collections and storage spaces to ensure most effective use of, and access to, resources., • Be responsible for the development and management of National Museums Scotland’s Research Repository working collaboratively with external and internal stakeholders to develop and increase access to the Repository as appropriate. Skills and experience we’re looking for in our Library & Archives Manager: • A degree and / or postgraduate qualification in Library and Information Science, or equivalent, • High level of expertise in the use of electronic and printed information resources, tools and searching methodologies, including Open Access, • Experience of managing and developing a team, including through change, • Experience of managing and developing customer-focused library and Archives services, • Significant experience of managing acquisition budgets, and negotiating and delivering best value contracts with suppliers, • Significant experience of ensuring the delivery of electronic information resources, including the Research Repository Please be sure to view relevant attachments for this role (available on our Careers Portal: careers.nms.ac.uk) for full details of the position. The closing date for this role is 16/02/2026 (16 FEB 2026) The Selection Event is likely to take place 09/03/2026 (9 MAR 2026).

You will lead how customers experience Home Group, driving our customer influence, community development and customer experience strategies and setting a bold new direction. Head of Customer Experience - (26345). Connecting customer experience to create real change, you will ensure our homes and s

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week). This is a fantastic Head of Customer Operations opportunity to work

Head of Franchising (Global Experience). Our client, a leading Education Technology company that operates in over 100 companies and engages with over 600 million users is hiring a senior, commercially minded Head of Franchising to lead the strategic growth and performance of our client’s global fr

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the worlds biggest brands und

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)£100,000 + 15% + BenefitsThis

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a uniqu

A leading travel technology company in Greater London is seeking a Head of Workplace Experience to enhance workplace culture and employee productivity. This role involves strategic leadership across multiple offices and managing projects to ensure a safe and inclusive environment. Ideal candidates w

A leading local government council in England seeks a Director Of Technology & Customer Experience to lead strategic digital transformation. You will be responsible for steering innovation, enhancing customer experience, and ensuring efficient public service delivery. This position offers a competit

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. Drive the development of advanced customer models, including segmentation, propensity models, churn prediction and customer lifetime value. Head of Retail and Customer Insights.

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

A prominent charity organization is seeking an experienced leader for the Supporter Operations and Insights team. This pivotal role involves enhancing supporter experiences, managing operations and data insights, and ensuring compliance.

Elevating the client journey by continously refining touchpoints, service standards and communication to deliver world-class customer experience. Continuously research what our competitors are doing to enhance client experience, to ensure that we remain relevant and are aware of potential new CX tec

A leading charity organization in the Greater London area is seeking a Head of Public Fundraising to provide leadership and direction to the fundraising team. Empathetic leadership, along with experience in community and events fundraising, is essential. This role offers a competitive salary, hybrid

A leading design company based in Greater London is seeking an experienced Head of Consumer Care to shape and lead a consumer-centric function. The ideal candidate will have proven experience in customer experience functions, excellent leadership skills, and a data-driven mindset. This role is respo

A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints. With a strong background in social housing

Significant experience in B2B SaaS at a senior management level, with extensive experience managing "leaders of leaders" (Directors/Managers). MacBooks for you to do your best & a work from home office budget to spend on setting up your home office. You will identify friction in the customer journey

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

A community-focused housing organization in London is seeking a Head of Operations to lead housing services. This permanent position offers a salary of £70,000 per annum and a chance to make a real impact in the housing sector.

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

A global technology firm in the UK is looking for a Head of Insights to lead their Insights function. This role involves setting standards and developing a team of analysts focused on providing high-quality insights to customers. The ideal candidate will have significant experience in analytics lead

The ideal candidate has over 15 years of experience, excels in leadership, and embodies a culture of creativity and collaboration. A leading brand experience agency in Greater London seeks an Executive Creative Director to set the creative vision and lead groundbreaking campaigns. This hybrid role r

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

A leading recruitment consultancy seeks an experienced Head of Customer Service Operations in Greater London. The successful candidate will oversee global customer support teams, manage operations, and drive continuous improvement initiatives. A hybrid working model is offered, with competitive comp

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

A prominent charity organization in the UK is seeking a Head of Service Operations to lead customer enablement efforts. Responsibilities include managing service delivery, supplier relationships, and continuous improvement while fostering a customer-centric environment. Proven experience in IT servi

A leading facility management company in the United Kingdom is seeking an experienced operations leader to manage diverse teams and ensure high-quality service delivery.

You will ensure exceptional customer experiences and meet financial targets while leading a committed team.

Head of Travel Infrastructure & Business Development (d/w/m). World Championships: Ticket + Flight + Transfer + Hotel) to offer seamless experiences for our athletes. Professionalize and manage the global Staff Travel Program, ensuring cost-efficiency and comfort for our traveling colleagues.

A leading cultural heritage organization is seeking a Senior Visitor Experience Officer to enhance visitor engagement and inclusivity across a diverse property in the UK. Strong leadership, audience engagement experience, and the ability to respond to operational challenges are essential. This role

A leading pension scheme provider in the UK seeks a Head of Customer Value Management to drive their CVM strategy and enhance customer experience. This pivotal role involves regular reporting to executive committees and requires extensive experience in customer value management. The position offers

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. The role is accountable for delivering customer outcomes, adoption, experience, and business value across the region by developing, positioning, and coordinating a high-performing Customer Success

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

A leading financial institution in Greater London seeks a Customer Lifecycle Leader to build and lead its customer lifecycle capability. You will develop CRM strategies, design customer engagement journeys across multiple channels, and lead a high-performing team to drive customer engagement and val

A global professional organization is seeking a Head of Member Engagement and Experience for Europe. The ideal candidate should have extensive experience in member engagement, strong communication and project management skills, and a dedication to public interest.

A leading global consumer products company in Surrey is seeking a Digital Engagement and Brand Experience Lead. The role focuses on owning the strategic ecosystem by managing PR and influencer strategies, developing data-driven experiences, and innovating content creation. Ideal candidates will have

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Head of Customer Success (EMEA). Experienced i

Candidates should have 5+ years in facilities operations, strong leadership skills, and proficiency in Microsoft 365. This position offers agile working conditions and values a collaborative culture.

The role involves managing Customer Success teams and driving customer adoption of solutions. A leading technology company in the United Kingdom is seeking a Manager of Customer Success for the UK, Ireland, and France. Candidates should have over 5 years of experience in technical management roles a

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a uniqu

Support delivery of site patient experience objectives alongside complex complaints handling, representing the Director of Nursing on key Patient Experience initiatives. As a senior member of the Governance Team, you will be responsible for leadership, development and coordination of PALS workforce

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. Good technical knowledge of various trades, including electrical, plumbing, an

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce