Head of customer experience jobs in BridgwaterCreate job alerts

Description \n We are currently supporting our client seeking a skilled Fire Risk Assessor to join the talented service team, a well-established company with a Head office in Hereford however this role will be based at Hinckley Point C. As a Fire Risk Assessor, you will be joining a company that offer fire extinguishers, temporary alarms and monitoring across the fire safety sector. \n The successful candidate will play a crucial role in conducting high quality fire risk assessments on a range of customer sites across the construction industry. \n Key duties and responsibilities of a Fire Risk Assessor... \n\n • Conduct fire risk assessments on customer sites.\n, • Completing all risk assessment documentation on time and to a high standard.\n, • Maintaining a good understanding of the relevant British Standards and fire safety legislation.\n, • Point of contact for customer technical queries.\n, • Maintaining industry knowledge of fire alarm / emergency lighting / signage design specifications.\n, • Attending customer facing meetings when required.\n, • Working remotely under your own autonomy.\n, • Manage own diary in line with customer requirements\n\n \n Requirements \n\n \n • Level 3 and NEBOSH/IOSH\n, • Level 4 (L4) Fire Risk Assessment Qualification essential\n \n, • Strong communication skills both verbally and written.\n, • As this is a field-based role, travelling will be required to and from site\n, • Health and Safety (IOSH/NEBOSH)\n, • Relevant fire/safety training (FIA/FPA etc.)\n, • Industry knowledge of fire alarm/ emergency lighting/ signage design/ specifications.\n, • Proficient in Microsoft Office suite (Outlook, Excel, Word)\n\n \n Working hours: Monday to Friday 8am-4pm (3 days on site, 2 days working from home) \n \n Benefits \n\n • Salary: £65,000 per annum (negotiable depending on experience)\n, • Bonus scheme based on financial and individual performance\n, • Company vehicle\n, • Hybrid working\n, • 25 days holiday + 8 bank holidays\n, • Additional day annual leave for your birthday\n, • Additional buy/sell holiday scheme up to 5 days\n, • Competitive salary\n, • Training provided\n, • A friendly supportive team\n\n \n IND25 \n Requirements \n

Quality Manager \n Up to £55,000 DOE \n Yolk Recruitment is proud to be supporting a well-established, precision manufacturing business in the search for an experienced Quality Manager to take ownership of quality operations and drive standards across their Bridgwater site. This is an excellent opportunity for a quality professional from a highly regulated sector such as aerospace, medical devices, or advanced manufacturing to play a key role in shaping quality performance, improving processes, and ensuring the delivery of world-class products to a global customer base. \n Working within a technically advanced manufacturing environment, you'll be responsible for maintaining and enhancing the company's quality management systems, leading continuous improvement activity, and ensuring the highest standards of compliance are embedded throughout the operation. This is a hands-on role where your expertise will directly influence customer satisfaction, operational performance, and the future growth of the site. \n Reporting directly to the Head of Operations, you'll work closely with Production, Engineering, and wider operational teams. You'll act as a key point of contact for customers and external auditors, while supporting the business with quality improvements and day-to-day Health & Safety responsibilities. \n Key responsibilities: \n\n • Lead and manage all quality activities across the site, driving improvements in standards, processes, and performance.\n, • Maintain and enhance compliance with customer, industry, and regulatory quality requirements.\n, • Ensure the site continues to meet required certifications, accreditations, and audit expectations.\n, • Act as the main point of contact for quality-related matters with customers, auditors, suppliers, and internal stakeholders.\n, • Manage non-conformances, root cause investigations, corrective actions, and continuous improvement initiatives.\n, • Develop, implement, and maintain quality procedures, documentation, and systems.\n, • Support Health & Safety activities, including risk assessments, safe systems of work, incident investigations, and promoting a positive safety culture.\n, • Work collaboratively with production teams to improve efficiency, reduce waste, and embed quality throughout the manufacturing process.\n, • Analyse quality performance data and apply tools such as SPC, PFMEA, PPAP, 8D, Pareto analysis, and root cause techniques.\n, • Support internal training and development to ensure teams understand and maintain required quality and safety standards.\n\n This is what you'll need: \n\n • Proven experience in a senior quality role within a fast-paced, regulated manufacturing environment.\n, • Experience working within Aerospace or Medical is advantageous.\n, • Experience using quality tools.\n\n And this what you'll get: \n\n • Competitive salary.\n, • Private medical insurance.\n, • Travel insurance.\n, • Life insurance + many more!\n

Quality Manager Up to £55,000 DOE Yolk Recruitment is proud to be supporting a well-established, precision manufacturing business in the search for an experienced Quality Manager to take ownership of quality operations and drive standards across their Bridgwater site. This is an excellent opportunity for a quality professional from a highly regulated sector such as aerospace, medical devices, or advanced manufacturing to play a key role in shaping quality performance, improving processes, and ensuring the delivery of world-class products to a global customer base. Working within a technically advanced manufacturing environment, you'll be responsible for maintaining and enhancing the company's quality management systems, leading continuous improvement activity, and ensuring the highest standards of compliance are embedded throughout the operation. This is a hands-on role where your expertise will directly influence customer satisfaction, operational performance, and the future growth of the site. Reporting directly to the Head of Operations, you'll work closely with Production, Engineering, and wider operational teams. You'll act as a key point of contact for customers and external auditors, while supporting the business with quality improvements and day-to-day Health & Safety responsibilities. Key responsibilities: Lead and manage all quality activities across the site, driving improvements in standards, processes, and performance. Maintain and enhance compliance with customer, industry, and regulatory quality requirements. Ensure the site continues to meet required certifications, accreditations, and audit expectations. Act as the main point of contact for quality-related matters with customers, auditors, suppliers, and internal stakeholders. Manage non-conformances, root cause investigations, corrective actions, and continuous improvement initiatives. Develop, implement, and maintain quality procedures, documentation, and systems. Support Health & Safety activities, including risk assessments, safe systems of work, incident investigations, and promoting a positive safety culture. Work collaboratively with production teams to improve efficiency, reduce waste, and embed quality throughout the manufacturing process. Analyse quality performance data and apply tools such as SPC, PFMEA, PPAP, 8D, Pareto analysis, and root cause techniques. Support internal training and development to ensure teams understand and maintain required quality and safety standards. This is what you'll need: Proven experience in a senior quality role within a fast-paced, regulated manufacturing environment. Experience working within Aerospace or Medical is advantageous. Experience using quality tools. And this what you'll get: Competitive salary. Private medical insurance. Travel insurance. Life insurance + many more! TPBN1_UKTJ

Company description: Refresco UK Job description: This is a fantastic opportunity for a hands-on HSE Manager who enjoys turning strategy into results. The HSE roadmap is already in place Refresco needs someone who can get out onto the factory floor, work alongside operational teams, influence behaviours, and drive a strong safety culture across the Bridgwater site. You'll lead the site's HSE improvement agenda, ensuring compliance, strengthening management systems, engaging with regulators including the Environment Agency, and partnering with both the leadership and operations teams to deliver measurable improvements. Health, Safety and Environmental Manager H17 Bridgwater Monday Friday 38 hours Reward & Benefits Annual bonus and regular pay reviews An enhanced company pension contribution Early Friday finish to kick-start your weekend 28 days of annual leave plus bank holidays Option to purchase additional leave, increasing your allowance to 31 days plus bank holidays Life assurance coverage Personal healthcare cover, including 24/7 virtual GP access for your family Free eye-care vouchers and discounted glasses Employee referral scheme with bonuses for successful referrals GroceryAid support services offering financial, legal, wellbeing and practical guidance Cheers benefits platform providing discounts, free perks, and wellbeing tools Free onsite parking and discounted products About the Role: The HSE Manager will provide full support to the operations team to ensure leadership and management of the safety programme with the utlimate aim of delivering the UKs HSE improvement agenda. To drive a consistent approach across all HSE activities on the Refresco site. Driving forward the HSE management systems by influencing the management team, whilst working with the operations team to ensure compliance. To liaise with other HSE Expert teams and the Head of Health, Safety and Enviroment for the UK to ensure consistency and best practise between sites. You will be required to compile complaince reports and laise with regulators such as the Enviromental Agency As the HSE Manager here are your key areas of focus: Support and improve site Health, Safety and Environmental (HSE) systems and compliance. Provide practical HSE guidance and support to managers and employees. Promote a proactive safety culture through audits, risk assessments and safety initiatives. Lead incident investigations and support continuous improvement activities. Manage HSE reporting, KPIs, audits, emergency preparedness and PPE compliance. Work with site teams and HR to support environmental and occupational health objectives Were looking for: The ideal candidate will have a NEBOSH Diploma in Occupational Health and Safety (or equivalent), a minimum of five years' experience in an HSE Officer or similar role within a busy manufacturing or engineering environment, and a proven track record of empowering others to achieve excellent HSE performance through the design and implementation of effective safety initiatives across both blue- and white-collar workforce Ultimately, we encourage everyone to role model our core values of agility, responsibility, passion, excellence, and entrepreneurship as we believe these are what has made Refresco successful so far. Find out more about the Refresco Values here:https://www.refresco.co.uk/uk/about/our-values If you fit this profile and are excited by this opportunity, we would be delighted to hear from you! About Refresco: Refresco is the global independent beverage solutions provider for Global, National and Emerging brands, and retailers with production in Europe, North America, and Australia. Refresco offers an extensive range of product and packaging combinations from juices to carbonated soft drinks and mineral waters in carton, PET, Aseptic PET, cans, and glass. Refresco continuously searches for new and alternative ways to improve the quality of its products and packaging combinations in line with consumer and customer demand, environmental responsibilities, and market demand Refresco is headquartered in Rotterdam, the Netherlands and has more than 13,500 employees. www.refresco.com. Our drinks on every table. That's the Refresco vision. Were a global business and currently produce 12 billion litres of soft drinks from 64 manufacturing plants in 12 countries and were only just getting started. Were the proud owners of six drinks manufacturing sites within the UK. Our UK business provides a great place to work for over 1,800 employees, who produce private label soft drinks and fruit juices for all the leading retailers. Whether its packed in cartons, bottles or cans, we ensure that our products are made to the highest quality standards. Our products get where they need to be when they need to get there to meet the needs of our high-profile customers. TPBN1_UKTJ

Description We are currently supporting our client seeking a skilled Fire Risk Assessor to join the talented service team, a well-established company with a Head office in Hereford however this role will be based at Hinckley Point C. As a Fire Risk Assessor, you will be joining a company that offer fire extinguishers, temporary alarms and monitoring across the fire safety sector. The successful candidate will play a crucial role in conducting high quality fire risk assessments on a range of customer sites across the construction industry. Key duties and responsibilities of a Fire Risk Assessor... Conduct fire risk assessments on customer sites. Completing all risk assessment documentation on time and to a high standard. Maintaining a good understanding of the relevant British Standards and fire safety legislation. Point of contact for customer technical queries. Maintaining industry knowledge of fire alarm / emergency lighting / signage design specifications. Attending customer facing meetings when required. Working remotely under your own autonomy. Manage own diary in line with customer requirementsRequirements Level 3 and NEBOSH/IOSH Level 4 (L4) Fire Risk Assessment Qualification essential Strong communication skills both verbally and written. As this is a field-based role, travelling will be required to and from site Health and Safety (IOSH/NEBOSH) Relevant fire/safety training (FIA/FPA etc.) Industry knowledge of fire alarm/ emergency lighting/ signage design/ specifications. Proficient in Microsoft Office suite (Outlook, Excel, Word)Working hours: Monday to Friday 8am-4pm (3 days on site, 2 days working from home) Benefits Salary: £65,000 per annum (negotiable depending on experience) Bonus scheme based on financial and individual performance Company vehicle Hybrid working 25 days holiday + 8 bank holidays Additional day annual leave for your birthday Additional buy/sell holiday scheme up to 5 days Competitive salary Training provided A friendly supportive teamIND25 Requirements

Over time, you will turn that work into the operating system for Customer Success at RevenueCat: account plans, customer tiers, health signals, review cadences, handoff rules, playbooks, hiring profiles, enablement loops, and scaled programs that help us serve more customers without becoming bloated

You will own metrics like GRR, NRR, customer health, and satisfaction while shaping the Voice of the Customer to influence product direction and strategy. Aveni is seeking a Head of Customer Success to lead and scale a team in a remote-first UK setup. You will own the CS operating model, drive custo

RevenueCat is seeking a Head of Customer Success to define and scale the post-sales motion. You will partner with TAM, Support, Sales, Product, and Growth Advisory to drive measurable customer outcomes, revenue impact, and product feedback.

Fourth LTD in London is seeking a Head of Customer Adoption, EMEA, a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success acro

State Street is seeking a Global Head of Client Engineering, Managing Director to establish and lead a new Client Engineering team within GLFX. This leadership role demands deep FX or fintech experience and a proven ability to deliver.

You lead the Customer Success function and are accountable for three connected pillars of scope: client onboarding from post-sale to go-live; management of the client-delivery vendors who perform subcontracted work on our behalf; and Client Portal customer onboarding and support. At GoGlobal, the He

What you'll bring to the team** Deep UX design experience, with at least 5 years in senior or leadership roles within enterprise software environments A track record of defining and executing UX strategy for a broad product built by multiple teams* Experience partnering closely with Product and En

GoGlobal is seeking a commercially minded Head of Customer Success to own the client journey from post-sale through steady-state delivery. You will lead onboarding, manage global delivery vendors, and ensure a joined-up client experience across CS, onboarding, and delivery teams.

The role offers a competitive package with bonus potential and a range of benefits. Metro Bank is seeking a Director of Loyalty and Programme Design for a 6-month FTC. You willDefine loyalty strategy, design customer value exchanges, develop partnerships and build data foundations for an insight-led

Fourth is seeking a Head of Customer Adoption, EMEA to own Independent and SMB segments of Fourth's customer base — about 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybr

We are currently seeking an experienced professional to join our team in the role of Head of D2C (Direct to Consumer) Wealth Customer Proposition. The Head of Direct-to-Consumer (D2C) Wealth Proposition is responsible for defining and delivering the long-term proposition strategy for HBUK’s D2C re

The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from te

An experienced marketing leader with a strong understanding of digital assets and financial markets. With teams across multiple international markets, the business is entering an exciting phase of growth as institutional adoption of digital assets accelerates. Lead the evolution of the company's br

Alfa is seeking a Head of User Experience to define and own the UX vision across its enterprise software suite. You will lead the ongoing evolution of Alfa's design system, build a UX community of practice, and partner with Product and Engineering to translate complex workflows into intuitive experi

OneDome Group is expanding its HomeBuyer Service and seeks a Head of Sales Progression to lead a high-performing PMA team, guiding clients from mortgage approval to completion. The role combines operations leadership, customer experience ownership and commercial performance management, with a focus

The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from te

Head of Visitor Operations / Visitor Experience Manager. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. W

They're looking for someone with the credibility and gravitas to become the senior Customer Success voice in the room when it matters most, leading strategic customer conversations, supporting complex accounts and setting the standard for commercial Customer Success. A Customer organisation of 40+ p

An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successful charitable leisure trust operating a portfolio of community leisure centres across South Gloucestershire. Reporting as part of the senior leadership team, you'll take ownership of the entire custome

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Experience working in or alongside CRM‑led businesses (HubSpot strongly preferred; Salesforce, Dynamics, Pipedrive or similar also relevant).

Leisure Recruitment Ltd is partnering with a charitable leisure trust operating community centres across South Gloucestershire to recruit a Head of Sales & Experience. You will own the customer journey from membership recruitment to retention and service excellence, shaping strategy and influencing

Are you an experienced supply chain leader who thrives at the intersection of operational excellence and strategic customer partnerships? A global leader in the FMCG space is looking for a Head of Customer Supply Chain & Service</st

The Opportunity:Taking the lead for the Scaled Customer Success function, youll define how a modern scaled CS organisation operates, leading two Customer Success Managers whilst remaining a highly visible, customer-facing leader. Theyre looking for someone with the

UKCBC is seeking an experienced and student focused Head of Student Support and Experience to lead the development and delivery of outstanding support services that enable students to thrive, succeed and progress. The Head of Student Support and Experience will provide strategic and operational lead

A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. They're looking for someone with the credibility and gravitas to become the senior Customer Success voice in the room when it matters most, leading strategic customer conversations,

You have a comprehensive knowledge of UK regulatory laws and FCA Regulations with previous experience in Online Broking and a willingness to lead and mentor a small dedicated team of compliance professionals, ideally with some previous staff management experience. This position offers an excellent o

This is about leading the customer growth strategy, shaping commercial strategies and championing the voice of the customer which ul leads to customers choosing Krispy Kreme again and again…. Weekly doughnuts on us, plus 50% off doughnuts, 30% off drinks and 25% off Merch across our UK & Ireland K

Head of Visitor Operations / Visitor Experience Manager. You'll become a visible presence across the estate, working closely with operational teams to deliver a safe, engaging and memorable experience for every visitor. Participate in a weekend management duty rota (approximately two weekends per mo

Significant leadership experience within Customer Intelligence, Customer Experience, Voice of Customer, Customer Insight or a related discipline. Albany Beck is seeking an experienced Head of Data & Customer Intelligence to work on a long-term deployment in the Commercial Banking division of our lea

Travel Requirement - Up to 40% travel domestic and international Requirements Required Qualifications 10–15+ years of progressive leadership experience in Customer Support or Technical Support within multiple SaaS organizations Proven success leading global, multi-product, multi-tier support organ

Evidence of continuous professional development (CPD) in campus experience, student services, safety or leadership Relevant professional qualification in leadership, student services, safety or operations management, or willingness to work towards one Skills and Abilities Ability to think strategica

How to make an impact Leadership & People Management Lead, coach, and develop Customer Success managers and team leads Build a strong leadership layer with clear accountability and ownership Set clear expectations, objectives, and performance standards across the function Own workforce planning, rec

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Head of Customer Success to join our Newstrade Commercial team! The InPost Newstrade division specialises in fin

Fractional Chief AI Officer to define and lead AI roadmap for a HubSpot agency, focusing on commercial outcomes and service offerings.

Lead customer experience operations, building processes and teams to deliver exceptional outcomes for partners and customers.

Lead customer account management and support teams to enhance the customer journey, focusing on satisfaction, retention, and account growth.

Head of ComplianceApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR100575Head of Compliance | London*Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations. Job O

Proven track record of improving customer experience and delivering measurable commercial outcomes, including customer retention, revenue protection, cash collection, and cost-to-serve reduction;. Reporting into senior leadership, this role will lead the strategic and operational performance of cust

All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council. Any information that is disclosed