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Trabajos head of customer experience en SouthallCrear alertas

  • Waiter / Waitress
    Waiter / Waitress
    hace 1 día
    £17 por hora
    Jornada completa
    Richmond

    Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a dedicated and service-oriented individual to join our team as a Waiter. As a Waiter at our restaurant, you will be an integral part of delivering an outstanding dining experience. If you have a passion for hospitality, possess fine dining expertise, and are committed to providing exceptional service, we invite you to bring your skills to the renowned setting we call home. Key Responsibilities: • Greet guests in a professional and friendly manner., • Take and relay accurate food and beverage orders to the kitchen and bar., • Provide detailed information about menu items, specials, and wine selections., • Collaborate with kitchen and bar staff to maintain a smooth workflow., • Handle guest inquiries, concerns, and special requests with tact and professionalism., • Uphold the highest standards of cleanliness and hygiene in the dining area. Requirements: • Proven experience as a Waiter/Waitress in a high-end restaurant or similar establishment., • Exceptional customer service and communication skills., • Knowledge of fine dining etiquette and service standards., • Ability to multitask in a fast-paced environment., • Attention to detail and a passion for delivering an outstanding guest experience. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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  • Cafe Manager
    Cafe Manager
    hace 9 días
    £13–£15 por hora
    Jornada completa
    Hounslow

    We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: • Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues., • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth., • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability., • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team., • Organize and coordinate special events, promotions, and marketing initiatives to drive customer engagement and increase sales., • Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team. Requirements: • Previous experience in the specialty coffee industry or a similar managerial role is essential, demonstrating a deep understanding of specialty coffee and its culture., • Passion for specialty coffee with a strong knowledge of brewing techniques, coffee origins, and flavour profiles., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable demeanour., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under pressure., • Knowledge of inventory management, point-of-sale systems, and business operations., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.

    ¡Incorporación inmediata!
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  • Operations Supervisor
    Operations Supervisor
    hace 23 días
    £3800–£4800 mensual
    Jornada completa
    Southall

    About J&T Express UK J&T Express is a leading global logistics and express delivery company operating across Asia, the Middle East, Latin America and Europe. As part of our continued expansion in the UK, we are looking for a detail-oriented Exception Handling Operative to join our growing operations team. Role Purpose The Operations Supervisor is responsible for overseeing the day-to-day warehouse and parcel processing activities within the hub, ensuring operational efficiency, service quality, safety compliance and team performance. The role will lead frontline operational teams, monitor performance against KPIs and support the Hub Manager in delivering a safe, productive and customer-focused operation. Key Responsibilities Operational Management • Supervise daily hub operations, including inbound, sorting, outbound and parcel handling activities., • Ensure parcels are processed accurately and within operational service level targets., • Monitor workflow and allocate resources to meet operational demand., • Support volume planning during peak and off-peak periods., • Identify operational bottlenecks and implement corrective actions. Team Management • Lead, motivate and support Team Leaders and operational employees., • Manage attendance, punctuality and workforce productivity., • Conduct team briefings and communicate operational priorities., • Provide coaching and on-the-job training to employees., • Support recruitment, onboarding and performance management activities. Performance & KPI Management • Monitor operational KPIs including:, • Throughput, • Productivity, • Scan Compliance, • Sort Accuracy, • Service Performance, • Damaged Parcels, • Exception Volumes, • Health & Safety Metrics, • Investigate performance issues and implement improvement plans., • Produce operational reports and performance updates. Quality & Compliance • Ensure compliance with all company operational procedures., • Promote and maintain a strong Health & Safety culture., • Support accident investigations and corrective actions., • Ensure operational audits and compliance checks are completed., • Monitor parcel exception handling and quality standards. Stakeholder Collaboration • Work closely with Transport, Customer Service, Quality and Administration teams., • Support communication between operational departments., • Escalate operational risks and service issues where necessary. Candidate Requirements Essential • Previous experience in logistics, parcel, warehouse or distribution operations., • Experience supervising operational teams in a fast-paced environment., • Strong leadership and people management skills., • Good problem-solving and decision-making ability., • Experience managing operational KPIs., • Good communication and organisational skills., • Ability to work under pressure and meet deadlines. Desirable • Experience within parcel delivery, courier or express logistics operations., • Knowledge of warehouse management systems and handheld scanning devices., • Health & Safety awareness within warehouse operations., • Experience leading shift operations within a distribution centre.

    Inscripción fácil
  • Field Sales Representative
    Field Sales Representative
    hace 23 días
    £28000–£35000 anual
    Jornada completa
    Wembley

    We are looking for a candidate to cover the already mature sales area of Greater London and its surrounding areas. Position Overview: We are seeking a dynamic and results-driven Field Sales Representative to join our expanding team in the Greater London region. The successful candidate will play a crucial role in establishing and growing our customer base, representing our brand with professionalism and enthusiasm. Candidates should be I.T. competent with a willingness to self-learn and the ability to problem solve. Responsibilities: • Field based prospecting, pitch, and secure new business with plumbing merchants, builders merchants, and DIY stores covering Greater London and surrounding areas including Slough, Luton, & Hartfordshire., • Build and maintain strong relationships with clients, understanding their needs and providing effective solutions, managing client accounts & orders., • Show motivation, efficiency, initiative and the use of CRM reporting., • Account and credit management for customer accounts, • Utilise your own vehicle for travel within the region, ensuring timely and efficient coverage., • Collaborate with the existing sales team and head office to ensure cohesive strategies and brand representation. Requirements: • Reside within the Greater London region., • Possess a personal mobile phone for job-related communication., • Hold a valid driving license and have full access to a vehicle in good working order for work-related travel., • Must have previous sales experience, particularly in dealing with plumbing/builders merchants and DIY stores., • Ability to maintain CRM systems & process orders on web-based order processing system., • Proven ability to work independently and meet sales targets. Compensation: £28,000 - £35,000 The role provides benefit of; car allowance, car maintenance allowance, mobile phone allowance and commission for sales generated within your region. 20 days annual leave + 8 days bank holidays + company paid Christmas closure (approximately 8-10 days). Application Process: Interested candidates are required to submit their resume along with a cover letter highlighting relevant experience. Shortlisted applicants will be required to pass an initial phone interview followed by a competency test as part of the selection process. Join Krobahn and be a key player in expanding our presence in the Greater London region. Apply now to be part of our growing success!

    Inscripción fácil
  • Pub Assistant Manager
    Pub Assistant Manager
    hace 1 mes
    Jornada completa
    Richmond

    Location: The Greyhound Kew, Kew, London Start Date: 01/06/2026 Salary: Competitive, based on experience About Us The Greyhound Kew is a beloved local pub that, a year into its exciting new chapter, has firmly re-established itself in the heart of the community. Blending traditional charm with fresh, modern energy, we are proud of what we have built so far and are focused on continuing to grow. We are looking for a passionate, hands-on Assistant Manager to join our established team at this exciting milestone and help lead the venue into its next phase of success. The Role As the Assistant Manager of The Greyhound Kew, you’ll work closely with the management team and ownership to keep the pub growing and running seamlessly. You’ll be a key presence on the floor, motivating the team, running busy shifts, and ensuring every guest leaves happy. This is a brilliant opportunity for a dedicated hospitality professional looking to take ownership of daily operations, develop their leadership skills, and maintain a venue that is a true hub for the local community. Key Responsibilities • Run day-to-day shifts with high energy, taking full responsibility for the pub in the manager's absence., • Help recruit, train, and mentor a dynamic, welcoming front-of-house and bar team., • Maintain exceptionally high standards of customer service, cleanliness, and health and safety compliance., • Assist with back-of-house administration, including stock control, ordering, and line cleaning., • Support the planning and execution of events, match-day promotions, and social media initiatives., • Lead by example on the floor, bringing positivity and professionalism to every service. Requirements • Previous supervisory or assistant management experience in a busy pub, bar, or restaurant environment., • A natural motivator with strong communication skills and a hands-on approach to leadership., • Confident running busy floor and bar services under pressure., • Must be local to Kew or the surrounding areas for easy travel., • Excellent organizational skills and a keen eye for detail., • Holding a Personal Licence is highly desirable (or a willingness to obtain one quickly). Why Join Us? • Be a key part of an established pub hitting its stride and looking toward future growth., • Great opportunity to develop your career with room for future growth into a General Manager role., • Work alongside supportive, enthusiastic ownership., • Competitive pay and a rewarding, collaborative work environment.

    Inscripción fácil
  • Nail Technician
    Nail Technician
    hace 1 mes
    £12.7–£14 por hora
    Jornada completa
    Ickenham

    Nail Technician – Full Time / Part Time Orane Ickenham – Luxury Nails, Lashes & Spa Location: 87 High Road, Ickenham, UB10 8LH Transport: Free parking available | Only 2 minutes' walk from West Ruislip Station About Us Orane Ickenham is a luxury beauty salon offering premium nail, lash, beauty and Japanese Head Spa services in a modern, welcoming environment. We are passionate about delivering exceptional customer experiences and maintaining the highest professional standards. As our salon continues to grow, we are looking for a talented and enthusiastic Nail Technician to join our team on either a full-time or part-time basis. Key Responsibilities You will be expected to perform a wide range of nail services to a high professional standard, including: • Acrylic nail extensions and infills, • BIAB (Builder in a Bottle) applications and maintenance, • Builder Gel extensions and overlays, • Gel polish / Shellac applications, • Nail art and bespoke nail designs, • Manicures and luxury manicure treatments, • Pedicures and luxury pedicure treatments, • Nail preparation, shaping and cuticle work, • Maintaining excellent hygiene and salon cleanliness standards, • Delivering outstanding customer service and client care, • Recommending suitable treatments and aftercare products Essential Requirements • Minimum NVQ Level 2 in Nail Services (or equivalent recognised qualification), • Proven experience performing Acrylic, BIAB and Builder Gel treatments, • Competent in manicure and pedicure services, • Strong nail art skills and attention to detail, • Excellent customer service and communication skills, • Professional appearance and positive attitude, • Reliable, punctual and team-oriented Preferred Qualifications • VTCT Level 3 Diploma in Nail Technology (preferred), • Previous experience working within a luxury salon environment, • Additional beauty qualifications would be advantageous What We Offer • Competitive salary (depending on experience), • Free on-site parking, • Excellent transport links (2-minute walk from West Ruislip Station), • Luxury salon environment with premium clientele, • Ongoing training and development opportunities, • Career progression within a growing business, • Supportive and friendly team culture, • Opportunities to learn additional services and expand your skill set Working Hours Full-Time and Part-Time positions available Flexibility to work weekends and late appointments may be required. How to Apply If you are passionate about nails, beauty and delivering exceptional client experiences, we would love to hear from you. Please send your CV, qualification details and examples of your work/Instagram portfolio to apply. Orane Ickenham

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