Head of customer experience jobs in BedworthCreate job alerts

Job Title: Supply Chain and Logistics Specialist Duration: Permanent, full-time Location: UK, Coventry Reports to: Head of Supply Chain and Logistics Your core tasks will include: Order fulfilment • Ensure accurate order processing of all new orders within the ERP system, • Coordinate fulfilment and logistical distribution of new orders, from point of receipt of order to delivery to customer, • Customer support and communication Logistics & Customs • Coordination of deliveries from UK and EU sites, • Provide Customs support with imports and exports, • Compliance with UK/EU customs regulations and documentation management Demand, Supply & Inventory planning • Support forecasting of products, • Monitor forecast accuracy levels, • Control of stock and inventory levels Strategy & reporting • Alignment with business strategy and work on strategic initiatives, • Utilise KPI’s to analyse performance data, • Support continuous improvement activities General • Cross-functional collaboration with all departments, • Manage communication from shared mailboxes and channels, • Any other related duties, as required by the Head of Supply Chain and Logistics, and such other duties as are within the scope of the job purpose, the title of the post and its grading. Your profile: Experience • 4+ years of work experience in Supply Chain or Logistics or similar position, • Good knowledge of Customs, regulations & compliance, • Good knowledge of ERP systems and MS 365 (knowledge in JDE or SAP is advantageous), • Knowledge of continuous improvement methodologies is advantageous Skills • Customer-centric approach, • Strong problem solving and analytical skills, • Good teamwork and collaboration skills, • Good communication and stakeholder skills, • Good time management and attention to detail, • Ability to adapt to changing circumstances, work well under pressure and with the ability to manage multiple priorities simultaneously Education • University degree in Supply chain, Logistics or Business or equivalent qualification is desirable You may be required to: • Support wider operational activities from time to time, • Support or take a leading role in local or group-based projects and implementations, • Support other subsidiaries lead projects, • Occasionally travel to other sites

Customer Support Executive The primary purpose of this role will be to manage all customer contact and enquiries throughout the duration of the contract, whilst delivering a professional high standard of customer service. The job holder is required to handle telephone enquiries and to administer all customer requests using an in-house contract management system. The job holder will be expected to use their initiative in identifying robust solutions for customer requirements and to identify renewal opportunities to enhance Leasys revenue. All duties performed respecting Leasys service level objectives whilst maintaining quality standards and customer expectations. Main responsibilities include: • Provide an exceptional telephone service to all customers, ensuring department service levels are met and that a high-quality service is delivered., • The job holder will be expected to understand customer requirements and provide suitable solutions that are consistent with relevant company processes and procedures, whilst focusing on customer retention and identifying renewal opportunities, • Manage all customer requests during the life of the contract using an in-house contract management system, to include complex enquiries such as financial modifications. Individuals will be expected to use their initiative to find solutions that meet the needs of the customer and to recognise when escalation to management is required., • Manage the end of contract process to ensure prompt return of all vehicles and pro-actively identify opportunities for extensions or renewals where appropriate. Develop expertise and knowledge in relation to vehicle condition standards to ensure efficient management of end of contact charges and associated enquiries., • Drive the NPS survey by recommending customers when liaising on the telephone or via email to enable positive promoter feedback., • Manage complex or difficult enquiries both verbally and by providing tailored written responses, ensuring all possible solutions to avoid customer dissatisfaction are considered. Where necessary report and feedback dissatisfaction or complaints respecting relevant company procedures, • Maintain a current and comprehensive knowledge of products, procedures, and systems to act as a centre of expertise for customers, the dealer network, key suppliers, and internal departments. You will need to understand and maintain awareness of compliance and ensure that our regulatory obligations are met by following the procedures in place., • Act on customer feedback by identifying opportunities to improve the overall customer experience, whilst taken into consideration operational efficiencies. Where appropriate identify inadequacies in systems, processes, and internal controls, by providing solutions and recommendations to the Customer Support Manager aimed at improving both customer service and departmental performance., • Contribute to the creation and subsequent implementation of new initiatives with the objective of improving revenue, efficiencies, and customer satisfaction., • Build and maintain relationships with the dealer network, field sales teams and other internal departments, • Optimise the conversion of new business opportunities, by working proactively in order to increase renewal opportunities., • Increase the penetration of additional value adding products / services through effective modelling and presentation of quotations and identifying upselling opportunities., • Undertake regular training to maintain awareness of compliance with various statutory and regulatory requirements, FCA requirements, FOS rules and regulations, Treating Customers Fairly, disclosure of confidential information, money laundering and liaison with various regulatory bodies., • In the absence of team colleagues, provide a seamless customer experience for all customers., • Undertake ad-hoc duties as required by the Leasys Customer Support Manager or Head of Customer Support The ideal candidate will have: • GCSE/AS/A level or equivalent in Maths and English, • Previous experience required (please state if essential or desirable):, • Experience in Customer Services essential and within a call centre environment desirable, • Desirable to have knowledge and experience of administering leasing products., • Excellent communication skills required – ability to communicate both verbally and in writing., • Strong numeric and analytical skills with meticulous attention to detail, • Ability to use Excel at basic level is preferred., • Knowledge of Contract Hire and Leasing industry - Preferred., • Effective communication skills: ability to liaise and communicate with external customers, suppliers, and internal departments at all levels., • Ability to prioritise and multi-task., • Good communication skills, written and verbal., • Ability to use own initiative., • Able to work to deadlines., • A team player. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Senior Product Planner (MC585) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. The Original British Motorcycling Company. At Triumph, we are driven to make the best motorcycles in the world. Building iconic motorcycles that celebrate our past whilst embracing the future - through bold design, original styling, purposeful engineering and a genuine passion for the ride. Job role overview: The Product Planning Team plays a vital role in creating and defining the Triumph motorcycles which will become the icons of the future to sit alongside such historic legends as our Bonnevilles, Rockets, Tigers, Speed and Street Triples. The team needs to have a deep understanding of both the motorcycle market and motorcycle customers. Gaining market and customer insights from multiple sources and combining this with market research techniques the team creates proposals for products which will inspire the Triumph riders of today and in the future. There is a vacancy for an enthusiastic and dedicated individual to use their knowledge, creativity and passion for motorcycles to make a significant contribution to the new product development process. Reporting to the Head of Product - Motorcycles, principal duties will be to support the conception and development of new motorcycle and accessory product specifications. You will be responsible for representing the voice of the customer when collaborating with other departments in the implementation of new motorcycle designs and you will support the marketing team to create a vision of the product which inspires new and existing Triumph customers. Full details of the job description and person specification can be found in the downloadable job files. A variety of competitive benefits, including an enhanced holiday scheme, employee benefits platform and a favourable life assurance scheme. Motorcycle, clothing and accessories are available to purchase at a heavily discounted rate. An iconic place to work; join us for the ride! Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment. TPBN1_UKTJ

Working across a diverse, multi-site estate, you’ll shape a culture of operational brilliance, customer experience, and high-performance development. Head of Product & Experience - Beverage Innovation. Head of Product & Experience – Beverage Innovation.

Lead the implementation and continuous optimisation of customer segmentation, leveraging data-driven insights to deliver hyper-personalised experiences and maximise engagement. Define and drive the end-to-end personalisation and customer engagement strategy, ensuring a customer-centric approach acro

A range of retail discounts and savings. Employee of the Month' rewards and Long Service Awards'. Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.

As Head of Guest Experience, you’ll set the standard for what great looks like. Transform Experiences: Lead the creation of unforgettable guest journeys across the UK’s premier short-term let and nature-based holiday brands. Annual STIP Company-wide Bonus Scheme offering up to an additional 25%

As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. An extremely rewarding role, part of your tim

They are committed to being a truly customer-first business and are currently seeking for a Head of Customer Experience to join their Head Office leadership team in Hertfordshire. As Head of Customer Experience, you will focus on embedding CX excellence across all touchpoints, protect revenue by fix

As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. In the role of Bank Maintenance Assistant, yo

Extensive experience in senior CRM, customer lifecycle, or customer marketing strategy roles within. Head of CRM & Customer Engagement (15M FTC). You’ll play a strategic, cross-functional role, shaping the global customer engagement strategy, driving retention and loyalty initiatives, and ensuring

Previous experience of commercial cleaning and of using cleaning equipment and products is desirable as is understanding the health and safety issues associated with their use. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled,

The Head of First Line Risk and Customer Conduct will ensure seamless delivery of governance and controls, drive proactive risk management, and oversee the operation of controls. We’ve got a fantastic opportunity for an experienced Risk leader to join our Homes Financing (Homes) Leadership team as

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as hire and reward insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records. Onsi

Part-Time Head of Marketing Opportunity! Must have legal experience. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please be aware we receive a lot of applicants for our roles if you have not been contacted within

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as hire and reward insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records. Earni

Proven experience in a Head of Customer Success or Sales Leadership role, ideally in a related industry. The successful candidate will be an experienced sales and customer success leader with a passion for team development, a structured and proactive approach, and the ability to influence both custo

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as hire and reward insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records. With

Director of Product: Core Experience & Customer Lifetime Value. Build, mentor, and coach a team of high-performing product managers; foster a culture of ownership, innovation, and impact. In addition to a competitive salary and bonus, we offer a range of benefits, including:.

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as hire and reward insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records. With

We are seeking a dedicated and dynamic Head of Customer Experience to lead the delivery of our Customer Experience approach across our housing & support services. Are you passionate about customer experiences and delivering high-quality housing & support services?.

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as hire and reward insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records. With

Head of Customer Engagement (15-month FTC). Extensive experience in senior CRM, Customer Lifecycle, or Customer Marketing roles within DTC, retail, or CPG sectors. We are a dynamic, high-growth company offering exciting career opportunities.

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as hire and reward insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records. Onsi

Discussion with your team: A discussion with Amara Patel (Customer Experience Manager), Emily Moreton (Clinical Services Manager) and Martha Barron (Operations Associate), focusing on ways of working and experience. As our Head of Patient Experience you'll play an integral role in our growing compan

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as hire and reward insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records. Join

Head of Product & Experience - Beverage Innovation. Working across a diverse, multi-site estate, you’ll shape a culture of operational brilliance, customer experience, and high-performance development. Head of Product & Experience – Beverage Innovation.

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as hire and reward insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records. Earni

Proficiency in Microsoft Office applications is required for administrative tasks, and due to the nature of the role, a high level of physical fitness and a full, valid driving licence are essential. The ideal candidate will have a minimum of five years’ experience in zoological animal management,

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as hire and reward insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records. With

Deliver an optimal Customer Experience measured via KPIs such as customer satisfaction, first contact resolution, cost per contact, and response times. You’ll operate in a fast-paced and dynamic environment, overseeing all customer service operations for all customer segments, from Consumers to Co

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as hire and reward insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records. With

Head of Customer Advisory - Dynamics 365. Sign in to set job alerts for “Head of Customer Success” roles. Stora is a self storage software platform at the forefront of a technology-led revolution in the industry.

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as hire and reward insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records. With

We’re looking for a Head of Engineering to lead the teams building Yoto’s digital shopping experience - powering our global store and ensuring a fast, seamless and inspiring journey for customers everywhere. After 4 years of service, you are also eligible for our sabbatical policy offering up to

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as hire and reward insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records. Earni

We are seeking a dedicated and dynamic Head of Customer Experience to lead the delivery of our Customer Experience approach across our housing & support services. If you are ready to make a significant impact on the lives of our customers and lead a team dedicated to excellence, we want to hear from

As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and friendly environment. The role of Receptionist with

As the Head of Customer Management, you will be responsible for implementing and executing our sales strategy to expand our market presence and drive the revenue growth within existing enterprise customers in the vertical Construction, Building, Metal, Steel and Emerging industries. And regardless o

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as hire and reward insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records. Onsi

Ensuring a consistent, high-quality customer experience. Leading and scaling our customer service function.

To join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities.

Ciptex, a leader in bespoke cloud communication platforms, is seeking an experienced and inspiring Head of Customer Delivery to oversee the successful delivery of innovative software solutions while guiding and developing our talented technical team. You will play a key role in aligning technical ex

You should have an understanding of the rights and responsibilities of people with support needs, the ability to listen effectively and communicate clearly and the ability to work as part of a team. This post is subject to membership of the Protecting Vulnerable Groups (PVG) Scheme in respect of reg

Concentrating on supply chain development efforts in building partnership engagement with assigned customers through joint strategy development, workshops to understand the customer ambitions and needs, as well as the development of tailored value propositions for selling the full range of freight a

We’re looking for a motivated and reliable Cleaner to join our Facilities (Soft FM) team in one of our local schools. Are you someone who takes pride in creating safe, welcoming spaces for others? Do you want to be part of a supportive, professional team that helps schools thrive? If so, we’d lo

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Substantial experience in managing customer-facing technical teams. Experience in service management and/or customer service reviews.

You should have an understanding of the rights and responsibilities of people with support needs, the ability to listen effectively and communicate clearly and the ability to work as part of a team. It is vital you read the job description and person specification, in your experience statement pleas