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Head of Conversion Rate Optimisation (Head of CRO) Compensation and Benefits: ● Salary Range: £70,000 – £90,000 (depending on experience and capability, reflecting the strategic and hands on nature of this role) ● Performance Bonus: Significant bonus scheme linked to company wide delivery, goal achievement, and operational improvement. ● Growth Share/Equity Potential: Exceptional performers who make a major impact on our success will have the opportunity to share directly in the long term value they help create. We offer a highly competitive package designed to attract an exceptional strategic operator. About Us We are the clear market leader in our sector and one of the fastest growing car buying companies in the world. In the UK we generate over 100,000 customer enquiries each month and facilitate the purchase of thousands of vehicles through our high traffic websites and nationwide operations. We have now launched across the United States, with multiple states already operational and an ambitious plan to expand nationwide. Our rapid expansion and success have been driven by outstanding people, a strong culture, and our ability to lean into the advantages of cutting edge technology. We are not a speculative startup. We have been established for over 15 years, are highly profitable, and have achieved this scale without external funding. That gives us both security and momentum – and yet, despite our size, we have kept the excitement, energy, and ambition of a startup. Our team is collaborative, ambitious, and relentlessly driven to be the best and most exciting place to work in our sector. Our target is bold: we are working towards a billion dollar valuation within the next five years. Along the way, we want our growth to make a positive difference to others. We have already donated over £1 million to various charities, and as we scale, so too will our donations. We offer a great base salary and bonus system, but the real game changer is what comes over the longer term. Because of the huge opportunity for growth in the US, we intend to explore opportunities to provide equity in the business for those who make an exceptional impact in driving this expansion. We want the people who help us achieve our most ambitious goals to share directly in the value they create. This can result in genuinely life changing benefits as the company continues its growth journey. The Role: Owning End to End Conversion Rate Optimisation This is a senior, high impact role for a commercially minded CRO leader who is obsessed with improving conversion at every stage of the customer journey — online and offline. You will own conversion rate optimisation across the entire business, from first website visit through to booked vehicle collection, including all digital, human, and automated touchpoints in between. Your core mandate is to design, implement, and continuously optimise a true end to end conversion strategy. This includes increasing lead generation on site, improving handoff and close rates via our in house sales team, and driving more customers to complete bookings entirely online. You will take full ownership of the customer journey, ensuring every interaction is intentional, measurable, and optimised for conversion. You will be responsible for creating and delivering a seamless omni channel experience for customers, defining how and when we engage across web, phone, SMS, email, WhatsApp, live chat, and any future channels. This role spans strategy and execution — you will define the roadmap, build the experimentation framework, and work hands on with data, design, engineering, marketing, and sales to deliver measurable improvements. This position suits someone who thrives in complexity, loves problem solving across disciplines, and is comfortable operating at the intersection of marketing, sales, data, and technology. We move quickly and expect the same pace and ownership from this role. You will have the autonomy to shape how CRO is done across the business and the accountability for delivering results. Key Responsibilities End to End Conversion Ownership ● Own conversion performance across the full customer lifecycle: initial website visit, lead submission, sales engagement, follow up, booking completion, and post booking experience. ● Identify friction, drop off points, and missed opportunities across both online and offline journeys. Omni Channel Strategy & Execution ● Design and implement a cohesive omni channel engagement strategy across web, phone, SMS, email, WhatsApp, live chat, and emerging channels. ● Define channel roles, timing, sequencing, and messaging to maximise engagement and conversion. ● Continuously test and optimise channel mix and handover points between automation and human interaction. Website & On Site CRO ● Lead all on site CRO initiatives including UX improvements, landing page optimisation, funnel optimisation, and form performance. ● Produce wireframes, user flows, and experiment concepts for developers and designers to build. ● Own and personally run A/B and multivariate testing strategy, execution, and analysis. From hypothesis to implementation to results. Offline Conversion Optimisation ● Optimise sales led conversion processes, including lead routing, call timing, follow up cadences, and messaging. ● Design and implement email and SMS contact strategies to improve response and close rates. ● Work closely with sales leadership to align incentives, scripts, and workflows with CRO insights. Data, Analytics & Experimentation ● Build and maintain a structured CRO experimentation framework, from hypothesis generation to testing and learnings. ● Analyse customer behaviour and performance trends using analytics platforms and direct data access. ● Write SQL queries to interrogate lead, sales, and conversion data, identifying actionable insights. ● Competent at working directly inside CRO and analytics tools (testing platforms, analytics, CRM, data warehouse) without reliance on others to execute. ● Translate data into clear hypotheses, prioritised tests, and measurable outcomes. Cross Functional Leadership ● Act as the central CRO owner working across marketing, sales, product, and engineering. ● Clearly communicate priorities, rationale, and expected outcomes to stakeholders. ● Ensure CRO initiatives are properly scoped, prioritised, and delivered at pace. Technology & Tooling ● Own or influence the CRO tech stack including analytics, testing tools, CRM workflows, communication platforms, and data sources. ● Work with engineering to ensure tracking, attribution, and experimentation infrastructure is robust and scalable. Reporting & Continuous Improvement ● Report clearly and concisely on conversion performance, test outcomes, and business impact. ● Build a culture of continual experimentation, learning, and optimisation across the business. ● Accountable for delivering measurable improvements in lead to booking conversion, sales close rate, and overall revenue impact, not just experimentation volume or activity. What We’re Looking For ● Proven experience owning and improving conversion across complex, multi touchpoint customer journeys. ● Strong understanding of both marketing led and sales led conversion models. ● Experience working closely with developers and technical teams to ship CRO improvements. ● Comfortable operating across online and offline conversion environments. ● Highly commercial mindset — focused on measurable impact, not vanity metrics. ● Self starter with strong ownership, urgency, and the ability to operate autonomously. ● Experience in fast paced, entrepreneurial, or high growth businesses. ● Excellent communicator, able to align multiple teams around conversion priorities. ● Naturally curious, analytical, and relentlessly focused on improving outcomes. Location and Flexibility Our offices are based on the South Coast (Tangmere and Portchester). This is a hybrid role that requires quarterly in person collaboration sessions. Why Join Us? ● Competitive salary and performance based bonus. ● Opportunity for equity participation for exceptional performers. ● Real ownership of the company wide planning and delivery framework. ● A culture that rewards initiative, pace, and performance. ● A growing international footprint across the UK and US markets. Benefits and Perks ● Competitive pension package. ● Comprehensive wellbeing and employee support programme. ● Discounted gym memberships and on demand GP service. ● Retail and leisure discounts across major brands. ● Regular team events, summer and Christmas parties. ● Free food Fridays and fresh fruit available for staff working on site. ● Free on site parking. ● Discounted garage services for vehicle owners. ● Counselling and financial assistance helplines

The Marketing Executive will work as part of a creative team; you will work closely with our Head of Marketing to craft and execute engaging marketing campaigns. From inception to delivery, you will contribute in everything from design to analysis, covering channels like email, SMS, social media, and more. You will help to create engaging campaigns with audiences and boosting customer retention through innovative campaigns. Main Duties Get hands-on with crafting multi-channel campaigns that engage B2B audiences and keep customers coming back for more. Design and manage a range of marketing materials that stand out at point of sale and support the sales team. Own organic social media strategy, from planning content to analysing performance. Content creation for blogs, case studies, and social media. Monitor campaign performance, crunching numbers to optimise future strategies. Collaborate with SEO specialist to boost our online presence through blog content and website management. Skills and Knowledge 1-2 years marketing executive or marketing assistant experience Fast learner Strong attention to detail Enjoys working as part of a team in a collaborative environment Salary and other details £27K 6-month maternity cover contract 8.30am – 4.30pm – office based On site parking

Description The Role An exciting opportunity for a talented Account Manager, or an experienced Account Executive ready to step up, to join the Non-Retail Sales Team at Barfoots. The role focuses on delivering strong customer service and driving profitable growth by building relationships, spotting opportunities, and making Barfoots a key partner to customers. You’ll be part of a business with a clear mission to deliver great-tasting vegetable products that are good for you, good for the environment, and easy to use. This is anautonomous role with support, suited to proactive individuals comfortable working in a fast-paced environment. Reporting to the Head of Non-Retail Sales, you’ll manage your own accounts while working closely with internal teams. You’ll need to be well organised with good attention to detail, supporting high service levels, managing budgets, tracking performance against forecasts, and sharing clear commercial information to support decision-making. This role suits an ambitious Account Executive or early-career Account Manager looking to step up and take greater commercial ownership, initially managing customers within the box schemes sector of non-retail, with scope to take on wider responsibility over time. Key Responsibilities * Build and deliver account plans to grow sales and profitability * Use market, customer, and consumer insight to support commercial decisions and new product ideas * Deliver a high level of customer service and support account growth * Build strong working relationships with internal and external stakeholders * Provide accurate information to support planning, forecasting, and performance tracking * Proactively manage customers and organise customer visits and reviews * Manage costing and pricing for existing and new product opportunities * Negotiate pricing and commercial terms * Handle day-to-day account administration Requirements Required Knowledge, Skills & Experience * Experience managing customer relationships * Comfortable working independently and as part of a team * Proactive, organised, and self-motivated * Able to work at pace in a dynamic environment * Strong written and verbal communication skills * Good commercial awareness * Confident negotiator * At least 2 years’ experience in FMCG or food / produce preferred * Experience with meal-kit or box scheme customers such as HelloFresh or Gousto is highly desirable * Confident using MS Office; Outlook, PowerPoint, Teams, Excel Benefits Why Work for Barfoots? * Investors In People Silver Award status. * Company pension scheme * 24/7 Online GP access * Life Assurance * Employee Assistance Program * Benefits Platform * Development opportunities * Discounted leisure membership * Discounted vegetable box scheme * Cycle to work scheme * Free onsite parking * Approved training centre for Highfield qualifications * Committed to Sustainability

Commercial Operations Manager A fast-paced FMCG business is seeking a Commercial Operations Manager to lead and optimise end-to-end supply chain operations. Reporting to the Head of Commercial Operations, this role is responsible for planning, logistics, inventory, supplier performance, and service delivery across a complex supply network. Benefits: Salary £45-50k doe Discretionary bonus 25 days holiday Key Responsibilities: Supply & Demand Planning; lead demand planning, forecasting, risks and mitigation Customer Service & Orders; Manage customer orders and delivery schedules, maintain SKU data, communicate Stock Management; Own and report on stock strategy, investigate discrepancies Suppliers, Procurement & Production; Liaise with suppliers, Support sourcing, capacity planning, NPD launches Logistics; Oversee inbound and outbound logistics end-to-end Operational Excellence; Lead S&OP and supply chain reporting People Leadership; Lead, coach, and develop the Commercial Operations team About You: Strong FMCG supply chain or commercial operations leadership experience Expert in planning, inventory, logistics, and supplier management Analytical, organised, and solutions-focused Confident people leader and cross-functional collaborator WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent jobs UK wide. WR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

The Marketing Executive will work as part of a creative team; you will work closely with our Head of Marketing to craft and execute engaging marketing campaigns. From inception to delivery, you will contribute in everything from design to analysis, covering channels like email, SMS, social media, and more. You will help to create engaging campaigns with audiences and boosting customer retention through innovative campaigns. Main Duties Get hands-on with crafting multi-channel campaigns that engage B2B audiences and keep customers coming back for more. Design and manage a range of marketing materials that stand out at point of sale and support the sales team. Own organic social media strategy, from planning content to analysing performance. Content creation for blogs, case studies, and social media. Monitor campaign performance, crunching numbers to optimise future strategies. Collaborate with SEO specialist to boost our online presence through blog content and website management. Skills and Knowledge 1-2 years marketing executive or marketing assistant experience Fast learner Strong attention to detail Enjoys working as part of a team in a collaborative environment Salary and other details £27K 6-month maternity cover contract 8.30am - 4.30pm - office based On site parking TPBN1_UKTJ

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our

It’s a Director-level opportunity to take full ownership of a customer function at the centre of a. You will lead the full customer experience function, managing a team of. Customer Experience here is far broader than “support”.

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

Were looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five-star homeowner experience from the moment our customers receive their keys. Regional Head of Customer CareAt Gleeson, we

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the worlds biggest brands und

The ideal candidate will own customer experience and service standards while leading a dedicated team to ensure customer satisfaction and retention. With a salary range of £54,000 – £58,000 plus a bonus, this permanent, hybrid role offers an opportunity to shape service operations in a growing c

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Substantial experience in managing customer facing technical teams. Experience of working in an ITIL or ISO certificated environment.

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. The role is accountable for delivering customer outcomes, adoption, experience, and business value across the region by developing, positioning, and coordinating a high-performing Customer Success

Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - using customer insight, strong creative vision and analytical rigour to deliver innovation which has a measurable impact on customer love and revenue growth. Accou

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll sp

A technology company in the United Kingdom seeks a Manager, Customer Experience to lead the Customer Support and Success teams. With a background in SaaS operations and a strong focus on customer education, this role is crucial for driving customer satisfaction and partnership value. The ideal candi

A marketing consultancy is seeking a Head of Growth to lead its consumer growth program.

Proven experience leading and scaling Customer Success teams in a SaaS or tech-led environment. Strong track record of managing complex client relationships, driving retention and growing existing accounts. Confident communicator who thrives in cross-functional environments and builds trust quickly

This position offers the opportunity to drive impactful design initiatives in a hybrid working environment, fostering a culture of inclusion and creativity. A leading media and entertainment brand is seeking a Lead Product Designer to enhance customer experience in digital platforms. The successful

A global technology company is seeking a visionary Global Head of Employee Experience to lead a high-performing team focused on enhancing employee engagement and overseeing talent management strategies. The ideal candidate will have over 15 years of progressive experience in HR, preferably in global

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. This includes full ownership of order management, customer fulfilment, domestic transport, third-party logistics (3PL) relationships, and customer s

Head of Customer Success - Data & Insights. Lead and develop a Customer Success function of ~11 people, supporting a growing customer base and multi-location team structure. Act as a true agent of change: raise standards, challenge legacy ways of working, and create a culture of ownership and perfor

We are looking for a Head of Customer Success to play a pivotal role in shaping how Definely delivers value to customers as the business continues to scale. Partner closely with future Account Management in a split model, designing clear ownership, handoffs, building joint account plans and shared i

Candidates should have 5+ years in facilities operations, strong leadership skills, and proficiency in Microsoft 365. This position offers agile working conditions and values a collaborative culture.

A leading technology company in Greater London seeks a Head of Workplace Experience to develop strategies for workplace improvement and ensure an optimal working environment. With at least 5 years in senior management, you will lead a team to enhance the daily experience of employees, backed by comp

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. As our Direct to Consumer proposition continues to scale, we a

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

An innovative educational institution in the East Midlands is seeking a Head of Customer Experience & Operations to enhance visitor experiences and drive commercial growth. The position offers opportunities for professional growth and supports the values of the institution. Ideal candidates should h

A leading trading platform in London is seeking a Head of Customer Success to manage their global success teams. Candidates should have proven experience in customer success within the financial spread betting industry. This position offers a competitive salary and a range of benefits, including pri

A leading conversion platform is seeking a Head of Customer Success located in the UK, Finland, or Sweden. Candidates should have experience in customer success leadership, coaching teams, and driving commercial conversations. The successful candidate will work closely with senior leadership to impl

Support delivery of site patient experience objectives alongside complex complaints handling, representing the Director of Nursing on key Patient Experience initiatives. Experience of patient experience improvement workstreams. As a senior member of the Governance Team, you will be responsible for l

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Experience working in or alongside CRM‑led businesses (HubSpot strongly preferred; Salesforce, Dynamics, Pipedrive or similar also relevant).

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams who are located in Sydney, Kuala Lumpur, Lisbon, and London. Proficiency in using HubSpot or similar customer success platforms. Maintaining a strong customer focus and in-depth knowledge

A well-established consumer experiences company in Greater London seeks a Customer & Sales Director for a newly created executive position. This role involves taking ownership of the customer journey, enhancing conversion, and leading cross-functional teams. Candidates should have senior leadership

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Proven experience leading

A leading toy manufacturer is seeking a Head of Experience Test Engineering in the Greater London area. This role focuses on developing automated testing strategies for embedded systems and managing a team of test engineers. Candidates should have extensive experience in consumer electronics enginee

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. Thats why we offer a hybrid working model, where you’ll spend

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams located in Sydney, Kuala Lumpur, Lisbon, and London. Ability to analyse and utilise customer data to drive improvements and enhance the client experience. Proficiency in using HubSpot or s

Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - using customer insight, strong creative vision and analytical rigour to deliver innovation which has a measurable impact on customer love and revenue growth. Accou

A leading technology firm in London is seeking a Head of Customer Success to revolutionize customer engagement as they scale. In this senior role, you will own critical customer outcomes, design a scalable success model, and define customer health metrics. Ideal candidates possess B2B SaaS experienc

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

A major governmental body is seeking a Senior Manager, Fan Festivals to lead the planning and delivery of fan experiences for UEFA EURO 2028 in London. This position calls for a leader who is resilient under pressure and excels in high-profile environments. Apply now to contribute to an unforgettabl

A leading facility management company in the United Kingdom is seeking an experienced operations leader to manage diverse teams and ensure high-quality service delivery.

Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. You will design

A leading healthcare organization in the UK is seeking an experienced professional to enhance employee experience through human-centered design. The role offers various benefits including a pension plan, health insurance, and generous holiday allowance, making it an exciting opportunity for those pa

A leading financial services firm in the UK is seeking a Global Head – Client Experience Products, Managing Director. The ideal candidate will have a proven track record in asset management and the ability to drive product innovation and client experience strategies. This role offers a dynamic wor

A prominent holiday company based in the UK is seeking a Head of Guest Experience to lead the in-stay guest experience across its brands. This role involves managing teams, driving operational excellence, and shaping the experience strategy, while ensuring high service standards. The ideal candidate