Offres Customer Service à WorthingCréer des alertes d'emploi

Account Manager, North UK Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in. We’re looking for an Account Manager to join our team in the North of England, forming strong relationships with venues and promoters, ideally based in Leeds or Manchester. At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of. About the role You’ll join a team focused on building strong partner relationships and driving growth across our network. With your deep understanding of the live entertainment industry and expertise in the music industry across key cities like Leeds, Manchester and Liverpool, you’ll know what makes promoters, festivals and venues thrive. This is an exciting opportunity to make an impact in a growing market—developing meaningful partnerships while driving operational excellence, revenue, engagement and long-term growth. You are collaborative and execution-oriented with a strong marketing sense, and you look for new and expanded ways to help your partners reach fans and drive growth. You will be Building and leading relationships with key partners to drive revenue targets, partner satisfaction and retention. Partnering with Marketing, Field Operations, and Client Success teams to drive operational excellence and manage on-site needs for events. Maximising Partner success by tracking sales performance across systems, surfacing key insights and deploying strategies that optimise marketing and sales strategies. Keeping your finger on the pulse of DICE product developments and industry trends that will evolve Partner event strategy. Acting as the glue connecting the region to central DICE teams, confidently managing Partner expectations and ensuring Partner needs are documented. Engaged in team collaboration to overcome ambiguity and achieve shared success. You are Passionate, humble and resilient. • Self-motivated and a team player. Actively responsible. A fan of music and culture. • Collaborative and confident communicator. Highly collaborative and confident communicator. • An analytical and curious problem solver. Extremely organised, resourceful and efficient in balancing priorities. You'll need • Local knowledge of the live industry across the North of England and based in either Leeds or Manchester. Business and commercial acumen. Strong communication skills. • Exceptional stakeholder management. Proven experience in live events in Account Management, Event Operations or Marketing. • High attention to detail and resourcefulness. An understanding of marketing, social media and analytics. • Excellent knowledge of how festivals, venues and promoters work., • Ticketing experience is a big plus. About DICE DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters. We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more _. Our Benefits Unlimited paid holiday Monthly DICE credits Private health insurance with Vitality with tons of perks Workplace pension with Penfold Coaching and CBT sessions Classpass Summer Fridays Generous parental package Eye Care Vouchers Cycle 2 Work Workplace nursery scheme Season Ticket Loan We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process. Application process Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way. For information on how we use your data, please view our _. We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humans If you would like more information about how your data is processed, please contact us.

Our Client is an innovative, global leader in Enterprise Data Management. You will be responsible to sell software, services and support We are looking for a Strategic Account Manager who will be responsible for overseeing a portfolio of assigned customers, developing new business from existing relationships and actively seeking new sales opportunities. In this role, you will liaise with cross-functional teams to improve the entire customer experience. The successful candidate will have an excellent track record of success and closing deals. A market leading salary will be on offer. Contact: alex.gregory@planetta.co.uk

A leading UK-based food manufacturer is seeking a dynamic and experienced Sales Account Manager to support its continued growth across retail, business, and event channels nationwide. Remote Based Position The company produces and distributes high-quality food products and is expanding its footprint across a range of sectors. This role offers an exciting opportunity for a commercially minded individual to join a fast-growing business and play a key part in its sales strategy. Key Responsibilities: Manage and develop a portfolio of existing accounts across the retail, hospitality, corporate, and event sectors. Identify and secure new business opportunities, with a focus on expanding the company’s presence in target markets. Collaborate with internal teams—including production, marketing, and logistics—to ensure a seamless customer experience. Deliver sales reports, analyse performance, and provide market feedback to support strategic planning. Represent the business at trade shows, industry events, and client meetings throughout the UK. Candidate Profile: Proven experience in sales or account management, ideally within the food or FMCG sector. Strong commercial acumen and a track record of delivering revenue growth. Excellent communication, negotiation, and relationship-building skills. Highly motivated, with the ability to work autonomously and as part of a wider team. Flexibility to travel regularly across the UK.

Mercier Consultancy MD is excited to announce an opportunity for an Irish Speaking Customer Service Agent to join our team, with the added benefit of working in beautiful Bulgaria and receiving paid relocation support. This role is perfect for those passionate about delivering excellent customer service to our Irish-speaking clients in a vibrant and culturally rich environment. • Assist Irish-speaking customers via phone, email, and chat, addressing inquiries related to products and services., • Provide clear information regarding account management, transactions, and product details., • Resolve customer complaints efficiently and professionally to ensure high satisfaction levels., • Accurately document all customer interactions and follow-up actions in our CRM system., • Collaborate with internal teams to enhance product knowledge and customer support processes., • Stay informed about company updates, promotions, and industry trends to better assist clients., • Fluency in Irish (both written and spoken); proficiency in English is required., • Experience in customer service, preferably in a related industry., • Strong interpersonal skills and a commitment to providing excellent customer care., • Aptitude for problem-solving and the ability to manage customer inquiries effectively., • Familiarity with CRM systems and basic computer skills., • Self-driven with the capability to work independently in a remote or hybrid setting., • Willingness to relocate to Bulgaria with relocation expenses covered., • A passion for helping others and a desire to contribute positively to a team environment., • Competitive Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Private Gym, • And Much More....

Customer Support Representative Certain Advantage is hiring for a Customer Support Representative based in Reading. This role is on an initial 1-year contract basis and is hybrid The company: We’re working with a business that’s a global leader in communications, technology, and telematics solutions, providing connectivity, network infrastructure, and innovative digital services to businesses and consumers. In this role, you'll assist customers daily by troubleshooting hardware, installation, and mobile/web platform issues. You'll also keep them informed of progress via phone and email to ensure timely resolution and satisfaction. The role: • Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space, • Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions, • Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders, • Actively work with other departments of the organisation as well as deal with customers and vendors on a daily basis, • Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level The individual: • Experience in a customer-facing role, • Experience with SaaS (Software as a Service) solutions is a plus, • Experience with CRM & ERP systems - Salesforce and SAP would be preferred, • Strong communication and listening skills, • Well-developed time management and prioritisation skills, • Structured “can-do” approach to open matters and tasks in a demanding environment, • Methodical and conscientious documentation skills, • Willingness to develop while identifying opportunities over self-reflection. Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Our client, an Energy Consultancy, is looking for an Account Manager to join their team. This role involves managing the full client lifecycle - from initial account setup through to contract analysis, negotiation, processing and securing agreements. You will manage client queries and ensure a seamless renewal process, while also identifying opportunities to enhance service delivery and increase account profitability. If you have account management experience gained from an energy broker/consultancy, immaculate attention to detail combined with excellent communication and organisational skills - apply today! Key Responsibilities • Preparing client’s account for tendering and identifying the best strategy for pricing, • Liaising with suppliers to ensure efficient and competitive pricing, • Analysing all received offers and preparing a clear and comprehensive analysis for the client, • Managing communication with clients and suppliers to ensure smooth transition and setup, • Managing all client queries to ensure prompt and satisfactory resolution., • Identify ways to add value to client’s portfolio and applying a cross-sell strategy, • Support the growth & development of the team, including training team members Skills and experience required: • Min. 1 year account management experience within the energy industry, • Good knowledge of B2B energy market, • Ability to deal with a conflict in a constructive way, • Good team player but able to work independently, • Provide exceptional service that consistently exceeds client expectations, • Build relationships with empathy and professionalism, • Demonstrate a strong drive for career growth and development Ref: 15066 Title: Account Manager (B2B energy consultancy) Location: Homebased (1 day a month in the South London office) Salary: Competitive DOE

Job title: Customer Service advisor Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ Hours: 42.5 hours a week Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story. **Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. **Great career development opportunities – grow with us. Role Overview: First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers. Key Responsibilities: • Responsible for the reception area, including greeting customers and providing a positive and welcoming experience., • Deliver exceptional customer service., • Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars., • Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines., • Regularly update the customer with progress on their repair., • Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs., • Process payments and issue invoices., • Supporting with handling complaints in line with Company policy., • Adhere to all company policies, procedures, and service level agreements., • Knowledge and compliance with Health and Safety regulations. Skills and experience: • Strong attention to detail., • Ability to deal professionally with the issues that arise., • Excellent communication skills in all areas, including by telephone, email and in face-to-face situations., • Computer literate., • Ability to understand, implement and review complex processes., • Proactive., • Ability to organise time and resources., • Good time management and prioritisation skills., • Handling confidential information. Benefits • 33 days holiday (including bank holidays), • Personal health cash plan – claim back the cost of things like dentist and optical check ups, • Enhanced maternity / paternity / adoption / shared parental pay, • Monthly and Annual Bonus schemes, • Life assurance: three times basic salary, • Free breakfasts and fruit, • Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose: Make someone's bad day better Values: • Make it happen – Be accountable. Take the initiative, work fast, and do a great job., • Strive for better – Be bold. Challenge the norm – make small improvements often., • Win together – Be a team-player. Win together, learn together, respect each other.

Field Sales Account Manager, Cumbria & Lake District Up to £37,000 basic + car allowance + uncapped commission (OTE £60,000 year 1) This is an incredible career role with a fast-growing, £1.25 billion turnover company as a Field Sales Account Manager in Cumbria & Lake District working with SMEs. The role combines Account Management, New Business and 'door knocking' the neighbouring businesses within your patch. The role includes training and mentoring from the 2024 sales trainer of the year, and you are supported on a 1:1 basis by the telesales team, who will help generate leads. In Return, as a Field Sales Account Manager, You Will Receive • Competitive basic salary up to £37,000 with uncapped earning potential. Realistic OTE of £60,000 in Year One., • Car allowance, • Comprehensive training and personalised development from an award-winning sales coach., • Rapid career advancement opportunities - become a sales manager within 18 months!, • Car allowance, pension, private healthcare, and more What is Required to Succeed as a Field Sales Account Manager • Proven experience in field sales or account management, • Ideal backgrounds include hygiene services, FM services, Payment Solutions, Security services (physical and electronic), laundry services, consumer goods into independent retailers, office equipment and other roles selling into SME businesses such as pubs, restaurants, hair salons, launderettes, small offices, small industrial, etc., • The sales conviction to make some cold calls. Experience of asking for the names of decision-makers from reception and picking up compliment slips would be perfect., • Strong B2B sales ability., • Excellent communication and negotiation skills, • Self-motivated with a drive to succeed, • As the company is FCA-regulated, you must also be confident of passing background checks, which include adverse credit history, disqualified directors and DBS Checks. Ready to take the next step? To apply, send your CV to This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. 6356563. View our Privacy Policy and Candidate Privacy Notice

Job Title: Account Manager Salary: £38,000 - £48,000 OTE £25,000 - £35,000 Basic plus c.£13K Commission Location: Hertford (Remote) Term: Permanent, Full Time A new role added for Account Manager to this growing tech company. Are you a diligent account manager who loves to train and coach clients to success? This is a fantastic opportunity for a role in tech specialising in the beauty industry, at a growing company with a fantastic culture. You will support existing customers to understand and use their tech to fullest. Be empathetic, adaptable to different client needs and communication styles. You will be driven to maximise customer engagement with the product, thus positively impacting revenue results to the business. The role of Account Manager: • Relationships: salon owners are people people! The role involves building relationships with customers so they come to trust you and see you as a business and industry expert., • Training and retention: A key part of the role is helping customers get maximum value from the platform through training and onboarding, • Existing Features & Usage: They need to ensure their clients don’t suffer in silence. They need to understand what they are trying to achieve and why in order to help., • New Features: they have an exciting roadmap of new features. It is vital that their customers are confident in using these new features so a major part of the role will be increasing awareness of new launches and providing education and training sessions as necessary., • Payment Sales: upsell POS payments to existing customers to maximise revenue opportunity and lock in with their innovative payment and tipping solution., • Churn management: by building up relationships and using live data, you will proactively identify any accounts that are at risk of leaving., • Product expert: your accounts will see you as the product expert. You will need to understand every feature and every benefit they bring to answer questions and to make compelling arguments to encourage feature adoption. You will need to build case studies from other customers to use as reference points and be able to clearly and concisely explain business and consumer benefits., • Salon expert: your accounts will also see you as the industry expert. “What are other salons doing?” “How do they deal with no-shows?”. You will need to understand market and consumer trends to be able to advise salons on their business and how to use the product to grow., • Voice of the customer: alongside the Customer Support team you will represent the Customer in all product and feature development discussions. They rely on you to know what to improve, what to build and what not to build. Your understanding of what their customers want and why they want it is key, • Teamwork: alongside the Customer Support team, you are an integral part of our client's customer-first mindset. It is vital that you collaborate to feedback insights into Management and Product to help them improve and grow. Skills & Experience Required for the Account Manager:, • Sales experience., • Account Management: you have experience managing customers either in-person or over the phone. You can quickly build rapport and trust., • Education & training: you have experience in delivering training sessions and are comfortable in your ability to walk people through products and how to use them., • Industry: experience in the hair and beauty industry is preferable although not mandatory. Love for this industry is a major advantage., • Love products: you will need to get to know their product and be confident in selling its benefits. They will help you with training!, • Get analytical. They have data that will help you analyse opportunities and risks, you will need to use this to excel., • They are a team and they're there to help each other. They are never scared to ask the questions. You will be trained and have a great team around you to learn from. Skills, • Gift of the gab: changing mindsets requires an articulate speaker who can think on their feet to handle objections and open up opportunities. It’s a people's industry and salons love to chat., • Customer-focus: they need you to go the extra mile., • Outbound Confidence: comfortable talking! This is an outbound role where 80% of your time will be on calls chatting with salons., • Resilience: can you deal with customers saying “No, not for me”? Transforming an industry doesn’t happen easily but when it does it’s immensely rewarding., • Hustle. They work to get things done., • Fun: No grey suits here! They are an energetic, dynamic team and it’s a fun, creative industry so they want you to enjoy the adventure and have a good time. The Salary for the Account Manager Role, • £38,000 - £48,000 OTE - £25-£35,000 base salary + £13K Commission, • 25 days + bank holidays annual leave + 1 extra day on your birthday, • Company pension, • Bring your dog to work ??, • Progression. The opportunity to move into sales and education teams., • Remote role or the company has a working space in central London if you'd prefer to work together for up to 2 days a week otherwise you are home based with flexible working policy, • Free breakfast at the office, • Pizza and beers on a Thursday! Apply online today! This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.

Healthcare Account Manager phs Healthcare Location: Hybrid- Home/ National Permanent Full-time Role Overview At phs Group, we place people at the heart of everything we do. We believe in a culture driven by innovation, excellence, and sustainability. As a Healthcare Account Manager in our Healthcare division, you'll be an integral part of a team that lives by these values every day, shaping the future of our services and impacting the industry significantly. In this pivotal role, you will manage and develop our portfolio of accounts in the healthcare sector. Your actions will directly contribute to our purpose - to innovate and excel in providing top-tier hygiene services while upholding our commitment to sustainability. This position demands a proactive approach in understanding the unique challenges and opportunities within this sector. The Healthcare Account Manager will be a commercially focused relationship builder with a passion for delivering exceptional customer experiences. The ideal person will have experience in generating new business and managing accounts, thriving in a fast-paced commercial environment. They will be persistent in their pursuit of new business opportunities and effective account management. What will you be doing as a Healthcare Account Manager? • Establish and maintain strong relationships with Key Opinion Leaders (KOLs) within designated accounts in the healthcare sector to enhance existing revenue and secure new business, achieving new business targets., • Create a strategic plan to protect, expand, and acquire business within a specified group of prospective accounts., • Develop precise forecasts and implement tailored business plans that align with the objectives of both phs Group and its clients, prioritising customised and innovative solutions while meeting new business and retention goals., • Serve as the primary point of contact to cultivate strong, long-lasting relationships with clients by delivering a responsive, customer-centric approach to managing accounts., • Generate and analyse industry-specific reports, including performance and ESG reports, to identify growth opportunities and risks. Communicate these insights to clients, helping them achieve their individual performance and ESG targets., • Collaborate closely with internal teams (including tenders, marketing, commercial, customer service and executive support) to ensure a cohesive and industry-specific approach to account management., • Promote and nurture a positive team culture, demonstrating a collaborative and supportive approach in all interactions with colleagues. Who You Are?, • Exceptional face-to-face and written communication skills, capable of influencing and collaborating effectively across various business areas both internally and externally., • A self-starter. Independent, with strong planning and organisational skills, thriving in a dynamic environment., • A commercially savvy, analytical thinker, • Demonstrable understanding of sales methodologies, • Demonstrable success in managing accounts, preferably within the healthcare sector, alongside a proven track record in prospecting new business opportunities., • A strong knowledge of the healthcare landscape., • A knowledge of waste segregation and HTM07-01., • Has high energy and demonstrates a tenacious and resilient approach., • Thrives in a high-pressure commercial environment. What do phs offer?, • Base salary of £40- 45,000.00 (depending on experience), attractive OTE plus uncapped earnings, • Company car or car allowance, • Phone, laptop, and kit to work effectively from home and on the road, • Pension scheme, • phs perks– savings from over 800 UK retailers, • Access to Digital GP for you and you household, • Buy and sell holiday scheme, • Enhanced maternity and family friendly leave, • Full induction training, • Career Development- A role that will enable you to develop through exposure to an array of healthcare verticals in a company that encourages personal and professional development through our internal learning platform as well as access to external training providers. Who we are? phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites to multi-national restaurant chains, healthcare establishments and small owner-occupied shops. phs Group provides vital workplace services to organisations which improve the well-being of employees and customer. It makes over 3.6 million visits each year, whether it’s disposing of sanitary waste and nappies, installing hand dryers, soap dispensers, consumables and air purifiers or supplying floor mats to prevent slips, trips and falls. You’ll also find phs working within the healthcare industry disposing of clinical, pharmaceutical and dental waste. phs services also include the provision of indoor and outdoor plants, electrical and gas compliance testing services, industrial workwear, and waste compactor and crate rental. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.

French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid Full time Permanent £23,809 per annum J139463 Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for French based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 8am – 4pm The Person: • Fluent or Professional level French is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

We are looking for a delivery consultant working under two directors doing white collar construction - PERM A professional service market, my client has an excellent reputation. They offer Apple mac laptops and full access to an extensive database and LinkedIn recruiter The start date is 1st June - salary around £25k They are looking for two people and I have just filled the first role They are looking for someone who is reliable, level-headed and professional All roles are based in London and the South East - they have PSL status at lots of the main hiring clients and there is no sales involved. You will be responsible for nurturing the relationships, finding and presenting candidates and management of all interviews Here is the best bit - average placement fee is £5k There are NO SPLITS on deals - 0-3k is the threshold (so less than one deal a month) Then you got 15% on everything from 3-10k 10-15k is 20% 15-20k is 25% Over 20k in any month is 30% Expected OTE in a realistic £50-60k in year one Based in City of London - with work from home days as an option

FJA are recruiting for an experienced Client Relationship Manager on behalf of our client to manage a client base across the South of England. You will manage an existing account base, as well as onboarding new clients, ensuring all accounts receive an outstanding customer experience. This is not a Sales based role - you will be managing a very well established account / client base, with a full focus on building and maintaining solid relationships with all clients. This is a remote working role covering clients across the South of England, however there will be occasional travel required to the Head Office based in Greater Manchester, and some site visits to your allocated client base. Benefits in the role of Client Relationship Manager : • Remote working role (covering a Southern client account base), • Company car scheme, • 35 hour working week - Mon - Fri 9am - 5pm, • Private Bupa medical cover and optical / dental schemes, • Generous annual leave with a buy and sell scheme, • Gym and retail discounts, • Plus many more!! Client Relationship Manager role: • Manage, build and maintain customer relationships, delivering an outstanding customer experience, always driving continuous improvement, • Manage an allocated region of existing customers in line with business values, to ensure account retention and growth, • Work closely with all customers, clients and colleagues to identify, analyse and resolve issues, ensuring a satisfactory outcome for all parties, • Striving to continuously improve company products, service and customer experience, • Remain aware of industry changes and developments to ensure legislation compliance, • Take accountability for all customer needs and requirements, including general queries, • Actively engage in project work where required, working closely with in-house technical and development teams to deliver system and process improvements, • Manage customer needs in relation to account compliance and audits, providing accurate reporting and analysis to add value to the customer, business and suppliers, • Produce accurate, regular customer updates for the Operations Team Manager and Directors, • Where appropriate, making recommendations for improvements and changes across products and systems The Client Relationship Manager is a complete 360 role, managing everything from account onboarding, account retention, growth and everything in between. You must have proven experience in a similar role, ideally being able to evidence strong account management and growth across multiple clients. My client has an excellent reputation in the industry and hold many accreditations - they are a 3-star World class best companies to work for, 3rd best company to work for in the Business Services sector, and within the top 25 employers in the Northwest. They are also Gold status Investors in People and We Invest in Wellbeing. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

Advancing People - Multilingual Recruitment Specialists are now recruiting for a French Speaking Customer Service Advisor for their client based in St.Neots, Cambridgeshire. As a French Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the French speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: • Receive incoming calls, • Deliver high quality customer service, • Assist with new customer's enquiries, • Process orders received via the telephone, fax, e-mail or internet, • Be proactive in the area of Customer retention Person Specification: • Fluent in French & English, • Strong customer focus and professional approach, • Excellent communication skills, both oral and written, • Ability to work effectively as part of a team, • Good computer skills, • Positive "can do" attitude This is a full time permanent position offering an annual basic salary of upto £27,000 + attractive company benefits This is a remote / Work from home position. If successful you would need to commute to St.Neots Cambridge 3 time a week. Monday - Friday, 37.5 hours a week Apply now! Advancing People - Multilingual Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Wij zijn een werkgever die gelijke kansen biedt en we verwelkomen sollicitaties van alle geschikte gekwalificeerde personen Bent u op zoek naar een lonende carrière? Heeft u talent voor het opbouwen van relaties met mensen? Dan bent u bij ons aan het juiste adres. Er is een reden dat Teleperformance keer op keer wordt erkend door analisten en experts in de sector. We worden gedreven door een passie om het geweldige te bereiken en een diep verlangen om echte resultaten te leveren voor onze klanten en zijn gecertificeerd als een van de 36 beste werkplekken in het VK. Functieomschrijving – Vloeiend Nederlands Klantenservice Specialist Startdatum: 09 Juni 2025 Salaris: £ 23,809,50 Locatie: THUISWERKEN - Gevestigd in het VK Werkuren: maandag tot en met vrijdag 07:45-16:15 Trainingsperiode: 2 weken, volledige aanwezigheid vereist. Contract: Vast ID: Paspoort of geboorteakte, nationaal verzekeringsnummer en adresbewijs zijn vereist (gedateerd in de afgelopen 3 maanden). Dagelijkse verantwoordelijkheden als klantenservicemedewerker: Je begint je dag door in te loggen op je systemen en ervoor te zorgen dat je klaar bent voor de dag die komen gaat. Je speelt een belangrijke rol bij het bieden van ondersteuning en begeleiding (geen advies) bij het visum- en immigratieproces en het doorverwijzen van klanten naar waar ze zowel online informatie als hulpmiddelen kunnen vinden via een telefoonlijn en door e-mails te beantwoorden. Werk energiek en enthousiast als onderdeel van een goed presterend klantenserviceteam. Je werkt in een snelle, doelgerichte omgeving en streeft ernaar om alle vragen op een beleefde en professionele manier te beantwoorden. Vereiste vaardigheden om klantenservicemedewerker te worden: • Sterke mondelinge en schriftelijke vaardigheden in het Engels en Nederlands met een goed oog voor detail., • Vermogen om samenwerkingsrelaties op te bouwen in een snelle omgeving., • Een goede houding en in staat zijn om met een grote verscheidenheid aan mensen te werken., • Professionele en vriendelijke telefoontoon., • Ervaring met klantenservice., • Ervaring met werken in een doelgerichte omgeving met een hoge standaard., • PC-vaardigheden en het vermogen om eenvoudig door meerdere systemen te navigeren., • Een goede typesnelheid., • Neem eigenaarschap van verschillende situaties met positiviteit, vaardigheid en een toegewijde aanpak om uitstekende service te leveren., • In staat om te werken in een snelle, boeiende omgeving. Wat geven we je? Nou, er is genoeg, waar beginnen we? • Betaalde virtuele klassikale training en nog eens 2 weken in een speciale virtuele ruimte die we "Nesting" noemen., • Nesting is waar de actie plaatsvindt en waar je je eerste live-gesprekken voert. Dit is ook waar de zenuwen toeslaan en fouten kunnen gebeuren, maar maak je geen zorgen, dat verwachten we. We maken het onze verantwoordelijkheid om voor je te zorgen met volledige ondersteuning van ervaren leden van het team die klaar staan ??om te helpen., • De kans om je vaardigheden te laten zien en je carrière te versnellen via ons interne progressiepad., • Winter- en zomerfeesten, meestal gehouden op fantastische locaties. Gratis eten en drinken! Afhankelijk van de locatie Is er nog iets anders dat we te bieden hebben? Altijd, en om er maar een paar te noemen........ • Employee Assistance Programme en Help at hand, • 24/7 toegang tot een vertrouwelijke counseling- en informatielijn, 365 dagen per jaar via de Help@Hand-app, • Toegang tot externe huisartsen met een onbeperkt aantal videoconsulten, elk tot 20 minuten durende sessies, • Toegang tot online geestelijke gezondheidsondersteuning met geregistreerde therapeuten (onder voorbehoud van verwijzing via de telefonische hulplijn), • Online webportaal, met zelfhulpgidsen, webinars en veel nuttige tools en advies over onderwerpen zoals het leven, gezin, financiën en juridische zorgen., • Oogzorgvouchers, • Doelgerichte prikkels en prijzen, • Activiteiten voor werknemersbetrokkenheid, • Extraatjes op het werk WOW-punten #priority

Department: Customer Support Reports to: Customer Support Manager Location: Fully remote for candidates based outside the UK, or UK-based hybrid (within travelling distance of London) Role Type: 3-month contract initially, with the potential to extend or move to a permanent role, depending on business needs. 3-5 days per week depending on your availability. Hours will be Mon-Fri, 9am-5pm UK time About Us At Cambridge Audio, we're a different sort of global audio company, resolutely independent and always authentic. We're on a mission to break down barriers to top-tier sound, so it's not the exception, but the norm. It's what we've been doing for over 50 years, and we're only just getting started. Our award-winning product lineup includes headphones, lifestyle audio, and premium hi-fi. We also own StreamMagic, our own music streaming platform, plus a music venue and bar called Melomania at our London Bridge HQ. Work at Cambridge Audio is more than just a job. We're passionate about what we do, and have fun doing it, developing our skills and careers, plus those of the colleagues around us. Learn more at _ Our Culture A shared love for music and a commitment to exceptional products and customer experience drive us. With strong team spirit across our five global offices, our core values define our work: • Made By Music - Inspired by shared passion and independence., • Pride in our product and service - Obsess over detail, always learning and improving., • Embrace the culture - Integrity, Innovation, Energy, Openness, Teamwork, Diversity, Flexibility, Fun, Music., • Make an impact - See it through. Go the extra mile. About the Role As a Customer Support Agent, you'll be the first point of contact for our customers, helping music lovers around the world get the very best from our award-winning hi-fi products. Whether it's helping someone get the best sound from their CXN100 or resolving a return request with empathy and speed, your role is essential in maintaining the trust and loyalty of our global customer base. This role requires genuine product knowledge. You'll need to understand hi-fi and audio equipment well enough to give customers real technical guidance, not just follow a script. Key Responsibilities Core Support • Respond to customer queries via Zoho Desk, email, live chat, social, and phone in a clear, caring, solution-focused way, • Troubleshoot technical issues with jargon-free guidance that empowers customers, • Handle warranty and return (RMA) requests, including replacements, repairs, and refunds, • Make outbound calls when required to resolve more complex support issues, • Collaborate with our service centres and global teams to keep customers informed, • Ensure every interaction reflects our values of trust, warmth, and respect Ticket Management • Respond to a minimum of 50 support tickets per day (unless otherwise prioritised), • Maintain a Customer Satisfaction Score (CSAT) of 95% or above, • Ensure all tickets are replied to within 24 hours (Mon-Fri) and remain within SLA, • Monitor feeds and channels (AM/PM) to stay on top of all inboxes RMA, Replacements & Refunds • Monitor, respond to, and approve return requests, • Monitor Pending Replacement and Refund queues to ensure timely updates Content & Self-Service Support • Flag content needs and improvements for our Customer Help Centre, • Contribute to Help Centre updates with FAQs, troubleshooting steps, and product info, written in a clear, concise and customer-friendly fashion Team Culture & Collaboration • Champion empathy, excellence, and customer-first thinking in all you do, • Work closely with Product, Marketing, and Operations to share customer insights, • Proactively raise recurring issues to improve service and product experiences, • Embrace continuous improvement in tools, processes, and customer outcomes Requirements • Required: hands-on customer support experience with audio, hi-fi, or consumer electronics products. You should understand how these products work well enough to troubleshoot technical issues, not just handle generic support tickets., • Empathetic communicator who genuinely enjoys helping people, • Strong organisational skills with the ability to manage multiple priorities, • Proactive mindset and collaborative spirit, • Experience with Zendesk, Zoho Desk, or a similar support platform is a plus, • Experienced in the use of and experimentation with AI as a copilot, or at least genuinely receptive and excited to experiment with AI design tools and integrate them into your workflow Personal Profile • A strong passion for helping people and putting the customer first in all that you do, • Calm and solution-focused under pressure, especially during peak periods, • Genuinely curious about audio technology and how products work, • Comfortable working independently in a remote, distributed team Working Pattern & Duration 3-month contract initially, with the potential to extend or move to a permanent role, depending on business needs. 3-5 days per week depending on your availability. Hours will be Mon-Fri, 9am-5pm UK time. Full-time hours required during peak trading periods (e.g. launches, sales events). Compensation Competitive rate, based on experience. Equal Opportunities Cambridge Audio is committed to building a diverse and inclusive team. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion, sex, sexual orientation, or any other protected characteristic. If you need any adjustments to the recruitment process, let us know. How to Apply Complete the form to submit your details with CV and cover letter. All applications will be treated in the strictest confidence.

Do you have client relationship or sales experience - ideally within the education or public sectors? OR Are you a Bid Coordinator or Bid Manager, with public sector experience? Are you looking for a role working from home but still with great support and team meetings? Are you looking to progress your career, building on your sales or bid experience to date? Do you live within an hour of Bedford, with your own transport? If so, our rapidly expanding client that works within the procurement and education sector is keen to hear from you! The company: Our client has grown significantly in the last 9 years, they provide a unique procurement framework for the public sector which includes providing IT related solutions for Schools, Universities, Colleges, Councils and the NHS. Our client has the ability to take care of all the compliance by streamlining the process, whilst dealing with over 200 pre-approved suppliers for their needs. This can include simple hardware requests through to complex IT Support for a multi-sited trust. The Role: Working remotely, you will be dealing with incoming enquiries from a variety of organisations who have either been recommended or have identified my client offers exactly what they need - IT Hardware, IT Software or IT Services. This is not a hard sales role at all, all incoming enquires are genuine and it is all about building relationships. Following a process, you will be delivering the best IT based solutions, using existing or new suppliers in order to provide what the client needs, whilst recommending any other products or services that may be relevant to the request. Our client offers fantastic training and ongoing support so you will be confident in dealing with the clients' journey through the process, whilst ensuring they get exactly what they need, they are fully compliant and work within their budget. Being able to converse with a variety of clients over the phone and via video calls is key, this role is all about relationships and not hard sales at all. Whilst the role is fully remote there are monthly meetings in Bedford as well as scheduled socials! The Person: The ideal candidate will have 1-3 years sales and customer relationship experience, dealing with business to business sectors, exposure to the Education or Public Sectors will be preferred. Experience of dealing with tenders, mini competitions, bench marking or direct awards. We are looking for a driven and hungry go-getter, full of enthusiasm and ambition to develop their career You will be working within Customer Engagement Team of 9 people with excellent training and support available, from day one! Working hours are flexible, typically 8 hours per day between 8:30am - 5:30pm, Monday to Friday. Our client is offering a great opportunity to grow within their business, their offering is unique in the marketplace and they are a very friendly and caring organisation to work for. The starting salary for this role will be £37,000, annual company bonus which can be as much as £4,000 per annum, plus benefits and genuine career advancement. If you have the client relationship or sales skills we are looking for and live within an hour of Bedford, APPLY NOW in complete confidence or contact Dominic Quirke at Advancing People directly. Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes 💛 What you will do: • Provide exceptional customer support via emails and calls, • Manage partner requests according to assigned tasks, • Handle account services, data updates, identification issues, and account closures, • Maintain clear and structured case documentation, • Collaborate with internal teams to ensure efficient issue resolution, • Meet team KPIs, • Always be up-to-date with cutting-edge technology, • Securely work with customers’ sensitive information, • Apply the latest and greatest customer happiness practices What you need to succeed in this role: • Excellent English and German skills (C1 for both spoken and written), • Experience in customer support, • Analytical and research skills, • Strong attention to detail and reliability when handling sensitive or legal information, • Positive and responsible attitude, • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: • Background in banking or financial services, • Experience with CRM systems Benefits and Perks: • Fixed schedule: Monday–Friday, 9 AM – 6 PM CET, • Opportunity to work fully remote, • Inclusive international environment, • Compensation in USD, • Good bonuses for referring friends, • Paid intensive training and probation, • Work-life balance, • Responsive management interested in your growth and long-lasting cooperation, • Greenhouse conditions for self-development *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: _ DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp _.

Field Sales Account Manager, Liverpool & Wirral Up to £37,000 basic + car allowance + uncapped commission (OTE £60,000 year 1) This is an incredible career role with a fast-growing, £1.25 billion turnover company as a Field Sales Account Manager in Liverpool & Wirral working with SMEs. The role combines Account Management, New Business and 'door knocking' the neighbouring businesses within your patch. The role includes training and mentoring from the 2024 sales trainer of the year, and you are supported on a 1:1 basis by the telesales team, who will help generate leads. In Return, as a Field Sales Account Manager, You Will Receive • Competitive basic salary up to £37,000 with uncapped earning potential. Realistic OTE of £60,000 in Year One., • Car allowance, • Comprehensive training and personalised development from an award-winning sales coach., • Rapid career advancement opportunities - become a sales manager within 18 months!, • Car allowance, pension, private healthcare, and more What is Required to Succeed as a Field Sales Account Manager • Proven experience in field sales or account management, • Ideal backgrounds include hygiene services, FM services, Payment Solutions, Security services (physical and electronic), laundry services, consumer goods into independent retailers, office equipment and other roles selling into SME businesses such as pubs, restaurants, hair salons, launderettes, small offices, small industrial, etc., • The sales conviction to make some cold calls. Experience of asking for the names of decision-makers from reception and picking up compliment slips would be perfect., • Strong B2B sales ability., • Excellent communication and negotiation skills, • Self-motivated with a drive to succeed, • As the company is FCA-regulated, you must also be confident of passing background checks, which include adverse credit history, disqualified directors and DBS Checks. Ready to take the next step? To apply, send your CV to This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. 6356563. View our Privacy Policy and Candidate Privacy Notice

Mercier Consultancy MD is thrilled to offer an opportunity for an Irish Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This unique role invites you to be part of a dynamic team where you will provide top-tier support to Irish-speaking customers while experiencing the vibrant culture of Bulgaria. • Deliver outstanding customer service to Irish-speaking clients via phone, email, and chat, addressing a range of inquiries., • Offer clear guidance on products and services, ensuring customers receive accurate and helpful information., • Resolve customer issues and complaints with professionalism and a solution-oriented approach., • Maintain meticulous records of customer interactions in the CRM system for quality assurance., • Collaborate with colleagues and management to enhance service delivery and customer satisfaction., • Stay informed about company offerings, promotions, and updates to provide insightful service., • Fluency in Irish (both written and spoken); proficiency in English is highly beneficial., • Experience in customer service, preferred in a call center or support environment., • Excellent communication and interpersonal skills with a dedication to customer satisfaction., • Strong problem-solving abilities and a proactive attitude toward addressing challenges., • Proficient in CRM systems and adept with standard office software., • Self-motivated and capable of working independently in a team-oriented environment., • Willingness to relocate to Bulgaria and adapt to a new culture., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Rewards and Benefits on offer: • Working for a blue-chip company with a great team-based culture., • The role is only working Monday to Friday- no weekends!, • Home based position from day one!, • World class training and development opportunities The Company you will be working for: MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Swedish or Nowegian Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need, please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants to do not live local to the company site, however, you will be required to travel to the office every 3 to 4 months for training or meetings. The Role you will be doing: • Handle inbound calls from consumers and distributors, • Address customer enquiries via telephone and email in Swedish or Norwegian and English, • Providing quality advice and information to consumers and distributors., • Resolve queries and keep customers updated on the status of their enquiries., • Process inbound calls accurately and efficiently., • Make effective use of down time, by assisting colleagues with other tasks., • Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service., • Fulfil any other ad-hoc duties., • Working Monday - Friday either 8am - 4pm / 9am - 5pm About you: • Fluent in Swedish or Norwegian and English, • You must have a customer service background, • You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied., • You will be a great team player and you will be motivated by helping solve customers’ problems.

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Home based roleOur need - Immediate startersSalary - £24,600Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Our client, a global energy consultancy, is looking for an experienced Account Manager to join their team. As the Account Manager, you will manage client relationships and service delivery for a portfolio of I&C clients, while also driving upsells, account renewals, and client retention. If you have 4+ years of experience in account management within an energy consultancy or TPI, a great understanding of flexible procurement contracts and a passion for delivering exceptional client service - apply today!! Key responsibilities: • Offering full-service support to high profile, Industrial & Commercial clients, • Acting as the key point of contact, delivering tailored solutions for energy and sustainability needs, • Attending regular client meetings with a focus on upselling services and driving retention, • Ensuring smooth, efficient and on-time service delivery, • Handling and processing contract renewals, • Identifying and presenting value-added opportunities to enhance client outcomes, • Reviewing and refining energy and sustainability strategies for the upcoming year, • Advising clients on energy usage options and sustainability initiatives, • Leading the development and execution of energy procurement strategies, • Coordinating international service projects and ensuring consistent delivery across regions Skills and experience required: • 4+ years account management experience ideally for an energy consultancy/ TPI, • Experience in account management of I&C clients, • Strong client-facing experience with a passion for delivering exceptional service, • Experience of risk managed flexible procurement, non-commodity charges, bureau services etc, • Demonstrated success in upselling, client retention, and contract renewals, • Commercially minded with a strong business-oriented approach, • Excellent communication, interpersonal, and customer relationship skills, • Analytical thinker who enjoys working with data to uncover trends and insights, • Capable of evaluating sustainability and efficiency ROI business cases with accuracy, • Must hold a full, clean UK driving licence Ref: 15050 Role: Account Manager (B2B energy) Location: Homebased (with travel in the Redhill office and client visits) Salary: Competitive + bonus

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Hungarian. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Hungarian based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 8am - 4pm The Person: • Fluent or Professional level Hungarian is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Rewards and Benefits on offer: • Working for a blue-chip company with a great team-based culture., • The role is only working Monday to Friday- no weekends!, • Home based position from day one!, • World class training and development opportunities The Company you will be working for: MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Norwegian Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need, please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants to do not live local to the company site, however, you will be required to travel to the office every 3 to 4 months for training or meetings. The Role you will be doing: • Handle inbound calls from consumers and distributors, • Address customer enquiries via telephone and email in Norwegian and English, • Providing quality advice and information to consumers and distributors., • Resolve queries and keep customers updated on the status of their enquiries., • Process inbound calls accurately and efficiently., • Make effective use of down time, by assisting colleagues with other tasks., • Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service., • Fulfil any other ad-hoc duties., • Working Monday - Friday either 8am - 4pm / 9am - 5pm About you: • Fluent in Norwegian and English, • You must have a customer service background, • You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied., • You will be a great team player and you will be motivated by helping solve customers’ problems.

If you’re a confident, client facing travel professional who fancies a step into Account Management, we could have the ideal role for you! We’re really pleased to be recruiting for a fantastic Travel Management Company who are looking to expand their Account Management team to help with their continuing growth plans. This Account Management Executive position is an entry level Account Manager however we do need you to know and understand how a corporate travel company works. It’s a brilliant opportunity to work for a company that’s recently secured a "Great Place to Work" accolade and who values their staff as individuals with clear development plans, support and empathy. What will your role as an Account Management Executive comprise? • Managing a portfolio of corporate clients ranging in business travel spend, ensuring the service they are receiving reflects the company ethos at all times., • Working closely with the Business Development, Reservations and Technology teams to maintain and oversee a seamless service across all departments for your clients., • Conducting regular client Teams calls reviews and in person visits., • Being a point of contact for any queries or issues and resolving them by working with the wider business., • Promoting the companies tech stack and identifying areas of growth for your client. The details: • Monday - Friday, • Home based (but we’re looking for someone within an easy commute to London & Buckinghamshire as there will be the requirement to attend client meetings in person)., • Excellent benefits including 25 days annual leave plus bank holidays, wellness and mental health schemes and much more!, • Salary is inline with a Junior Account Manager, please note this isn’t a senior role. This is an ideal position for someone from the travel sector who would love the opportunity to work within account management and the SME market. We’re looking for: • Knowledge of business travel- this could be from a TMC or a supplier., • Experience of handling corporate clients in a professional capacity., • Client facing experience (essential - could be in person or via Teams), • Excellent communication skills, • Thorough attention to detail, • A team player, • Passion for the industry with high service levels We’d love to hear from you if you think you match the criteria we’re looking for! Don’t hesitate to apply and we’ll contact you for an initial chat about the company before your CV is sent over.

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 💻 Hybrid working – for those out of training & performing well, you can WFH 2 days.🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Central London (Oxford Circus)Our need - Immediate startersSalary - £28,000Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit _. We're looking for a Technical Account Manager who is a true Identity Security Practitioner—someone who lives and breathes identity security, not just manages accounts. This isn't just about support; it's about being the technical vanguard for our most strategic clients, guiding them through complex identity transformations, anticipating their needs, and ensuring their Saviynt platform becomes an indispensable pillar of their security posture. You'll bridge the gap between deep technical expertise and strategic client partnership, driving successful implementations and ensuring long-term value. • Be the Identity Security Guru: Serve as the primary technical authority for assigned clients, providing high-level technical guidance and strategic direction throughout their Saviynt journey., • Architect and Define Solutions: Lead the technical definition, scoping, and design of complex identity security solutions, translating intricate client requirements into robust, scalable Saviynt deployments. This includes comprehensive RFP responses, detailed professional services estimates, project plans, Rough Order of Magnitude (ROMs), and Statements of Work (SOWs)., • Own the Technical Delivery: Take full ownership of the technical execution of SOWs, orchestrating the successful delivery of professional services. This involves hands-on oversight, troubleshooting, and acting as the primary escalation point for all project-related technical challenges., • Strategic Client Engagement: Conduct regular, in-depth technical reviews with customers, proactively identifying potential issues, optimizing their Saviynt environment, and ensuring maximum platform utilization and value realization., • Proactive Problem Solving: Monitor support requests and client environments to identify recurring technical patterns, championing product enhancements or process improvements within Saviynt to address systemic issues., • Drive Expansion & Adoption: Partner with account teams to identify and cultivate up-sell, cross-sell, and expansion opportunities by demonstrating how Saviynt can solve evolving identity security challenges and improve business outcomes., • Technical Enablement: Develop and deliver advanced technical demonstrations and training sessions for clients, ensuring they can independently leverage the full power of the Saviynt platform., • Internal Collaboration: Act as a critical liaison between clients, our Customer Professional Services (CPS) team, Engineering, and Product Management, ensuring client feedback drives product innovation and technical excellence., • Operational Excellence: Assist with regional services resourcing and forecasting, and manage timesheet and invoicing approvals, ensuring seamless operational flow., • Extensive Identity Security Experience (10–15 years): Proven history of delivering enterprise-class Identity Governance and Administration (IGA) and/or Identity and Access Management (IAM) solutions, including hands-on engineering, architecture, and complex technical problem-solving., • Proven Project Leadership (10+ years): Demonstrated success leading the scoping, planning, and delivery of large-scale, high-stakes identity security projects for enterprise clients, from initiation through post-go-live optimization., • Client-Facing Acumen: Exceptional skill in building trusted advisor relationships with senior-level clients and partners, combining technical credibility with strategic insight., • Complex Project Management Mastery: Expert ability to manage multiple concurrent, technically complex identity projects, balancing timelines, budgets, and stakeholder expectations., • Comprehensive Project Lifecycle Expertise: Deep knowledge of project planning, resource management, scope definition, schedule management, status reporting, and the production of meticulous technical documentation. Technical Stack Proficiency: Familiarity or direct experience with: • Core Web Technologies: XML, SPML/SOAP, Web and Application Servers, HTML., • Database Management: Oracle, Sybase, MSSQL, MySQL., • Directory Services: LDAP, Active Directory., • Enterprise HR Systems: SAP, PeopleSoft., • Programming Languages: Java, .NET, or C++., • Identity Management Provisioning Systems: (e.g., legacy Sun, Oracle, IBM, Novell, or similar modern platforms)., • Security Software/IT Audit: A strong understanding of broader security principles and practices, or experience in internal IT audit. Security Domain Knowledge • Mandatory IGA Experience: Must have substantial Identity Governance and Administration (IGA) experience., • PAM Knowledge (Desirable): Familiarity with Privileged Access Management (PAM) is a plus., • Integration Technology: Experience with integration technologies such as REST, LDAP, and database connectors., • Directory Services: Knowledge of directory services including LDAP, Active Directory, and Azure AD., • SaaS Platform Expertise: Must have experience working with SaaS security platforms., • Security Frameworks (Desirable): Understanding of security frameworks like Zero Trust, NIST, and ISO27001 is a strong advantage. IGA Product Experience • Core IGA Platforms: Must have experience working with one or more of the following IGA products: SailPoint, Okta, Oracle OIM, or Saviynt., • Other Security Products (Nice to have): Experience with Pathlock, CyberArk, BeyondTrust, or Delinea is beneficial., • Access Management (Nice to know): Familiarity with Access Management, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) concepts. Management & Client Engagement • Stakeholder Management: Proven experience in managing stakeholders, including leading Program Boards and interacting with senior management., • RFP & Contract Management: Experience responding to Service RFPs, scoping projects, estimating, and producing Service Contracts/SOWs. £75,000 - £95,000 a yearIf required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Local Account Manager phs Hygiene- North London We have an exciting opportunity for a Hygiene Local Account Manager covering the North London territory, postcodes include AL, CB, EN, HA, HP, LU, MK, N, NN, NW, OX, PE, SG, WD. Your role will be to manage and support our Key Account customers at site level within the PHS Hygiene division. You will be responsible for mobilisation of new sites, retention, growth, and new business delivery within your territory, working closely with our Senior Key Account Managers and Key Account Managers ensuring we meet the strategic goals of our largest customers. Key Tasks: • Achievement of annual new business target (Territory & Personal) from portfolio of Key Account sites within your designated territory., • Regular contact & dialogue with Senior Key Account Managers/Key Account Managers/Key Account Support teams, Managed Accounts, Operations Centres., • Mostly customer facing with regular daily meetings and calls, • Present and gain agreement from the customers within the territory that ensures the customer sees this approach as added value from their current relationship with PHS, that it supports both customer and PHS commercial requirements and supports the customer with continuous improvement and innovation., • Proactively identify and develop all levels of contacts within the specific territory to support retention., • Proactively identify non-compliant sites and develop future new business opportunities., • Work with the wider team to ensure that the customer experiences the best and most appropriate level of support and service that to the customer reflects a single joined up team approach., • On ‘owned’ accounts, work with the Tenders team to product final bids and documents to the customers., • Generate timely management reports as required that will include pipelines, identifying risks and opportunities with action plan to support., • Work proactively within your territory with a planned schedule of visits, to keep the customer up to date, ensuring that you get the most from your visits and calls., • Working with the network of service personnel within PHS to deliver a best-in-class customer experience. Knowledge and Experience Required: • A proven sales professional with both an account management and growth/new business track record in a B2B sales/service environment (service or consumables)., • Strong knowledge of PHS’s marketplaces and competitors or experience of similar markets., • Highly developed selling skills with excellent communication skills both F2F and written, with the interpersonal skills to influence other parts of the business., • IT literate, with an emphasis on using technology to be effective and productive., • High levels of energy, commitment, and tenacity with a strong understanding of the sales/service process., • Ability to work autonomously, with effective diary and journey planning skills., • Enhanced DBS (CRB) will be checked on offer of employment due to the areas visited, • A full clean Driving Licence is required for this role The Rewards: • An annual salary of £30,000 0TE £47,000., • Company car or car allowance., • Phone, laptop, and kit to work effectively from home and on the road., • Pension scheme., • 24-hour wellbeing helpline & access to virtual GP for you and your household., • 23 days annual leave plus bank holidays., • Discounts at thousands of UK retailers with PHS Perks., • Buy and sell holiday scheme (after 6 months in the business)., • Ongoing career and development opportunities. If you want a career with a well-established company, where you will be appreciated for the quality of your work, we would love to hear from you. Apply now. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain, and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business. Our businesses include Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

• Role: Assistant Accountant, • Type: Fully remote (though preference/priority would be for the candidate to be based in ROI or NI), • Full time/Permanent, • Salary: €40,000-50,000 Atkinson Moss Finance have ben engaged by a dynamic, high-growth international organisation with ambitious expansion plans across the UK and Europe, who now seek a new Accounts Assistant. Our client, a well-established global business with strong financial backing, is seeking an Assistant Accountant to join and support their growing Republic of Ireland finance team. This exciting opportunity offers flexibility, autonomy, and the chance to be part of a forward-thinking, results-driven environment. Key Responsibilities: Working closely with the Financial Controller, your role will involve a wide range of duties including: • Ensuring compliance with financial regulations and reporting standards, • Business partnering with senior leadership and cross-functional teams, • Managing intercompany transactions across multiple entities, • Handling vendor relationships and overseeing the accounts payable process, • Identifying and implementing process improvements to drive efficiency, • Prompt resolution of reconciling items, • Liaising with external payment providers to investigate and resolve discrepancies, • Producing weekly BACs payments and cheque refunds, • Assisting with ad hoc financial reporting and projects, • Managing purchase ledger invoices and payments, • Issuing sales invoices and processing customer receipts, • Conducting bank reconciliations and maintaining accurate financial records, • Organising and managing accounts documentation, • Reconciling ledger accounts as needed, • Handling queries from internal and external stakeholders, • Managing miscellaneous purchasing tasks Experience with international operations and multi-entity environments is highly desirable. What We’re Looking For: This role is perfect for a proactive individual with strong transactional accounting experience who enjoys working with a high level of independence. The ideal candidate will thrive in a fast-paced environment and bring a collaborative mindset to the team. In the first instance, click apply.

We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider. Responsibilities: • Maintain high customer services levels in line with company KPIs, • Build effective relationships with clients and assist the team in service delivery, • Preparation of documentation for assignees, • Responsible for data integrity for assignee records, • Filing and uploading relevant assignment documentation to the system, • Assist with regular and miscellaneous reporting, • Serve as the coordinator and owner of the relocation process for assignees, • Administration of mobility policy & logistical support, • Provide support to the team in ad-hoc duties, • Training and support will be provided Key requirements: • 2+ years’ experience in a customer service / coordination position, • Excellent customer service, organisation and multi-tasking skills, • Experience in the Relocation, Global Mobility or related industry is preferred but is not essential, • Experience travelling and living abroad preferred, • Ability to work with own initiative as well as part of a team, • Excellent analytical skills and attention to detail and thrives in a fast-paced working environment, • Strong organisational skills, proactive approach, • Ability to prioritise workload and meet deadlines, • Enthusiastic, keen to learn and adaptable to new administrative processes, • Competent IT user of Microsoft Office, particularly Excel and Word, • Fluent English & German required

Mercier Consultancy is excited to announce an opportunity for an Italian Speaking Customer Service Representative for our Client's Real Estate Platform. In this vital Junior role, you will provide exceptional service to our Italian-speaking customers, assisting them with inquiries related to property listings, buying, selling, and renting real estate. Your fluency in Italian will enable you to effectively communicate with clients, guiding them through the intricacies of the real estate process and providing valuable information about available properties and services. Your role will be essential in enhancing customer satisfaction and facilitating smooth transactions on our platform. • Deliver outstanding customer service in Italian through phone, email, and chat regarding real estate inquiries, • Assist customers with property searches, booking viewings, and understanding the buying or renting process, • Resolve customer issues and complaints efficiently and professionally, • Document customer interactions and maintain accurate records in our CRM system, • Collaborate with real estate agents and internal teams to ensure timely responses and effective resolution of inquiries, • Gather customer feedback to help enhance service offerings and platform usability, • Stay informed about real estate market trends and property listings, • Fluent in both Italian and English, with excellent communication skills, • Strong customer service orientation and problem-solving capabilities, • Previous experience in customer service, particularly in real estate, property management, or related fields, is preferred, • Able to manage multiple customer inquiries effectively, • Detail-oriented with strong organizational abilities, • Interest in real estate and helping customers achieve their housing goals, • Familiarity with customer support software and CRM systems is a plus, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

About the company: Alexander Lloyd is partnered with one of the UK's leading pension consultancies. Our client focuses on building long-term partnerships with clients, and scheme members ensuring compliance efficiency, and high-quality outcomes across as aspects of pensions administration and consultancy services. If you want to work for a business that put people first, where diverse talents are supported to grow and thrive, then this is a great opportunity for you! About the role: This is remote position, with ad-hoc travel required to the Middlesbrough office. We're looking for an experienced Pensions Client Relationship Manager to take the lead on Public Sector pensions administration. You'll be the trusted partner for clients, working with pension boards, committees, and scheme members to ensure outstanding service delivery. You'll also play a key role in new business tenders, representing administration services. Key responsibilities include: • Leading the delivery of pension administration services for a portfolio of Public Sector Clients., • Managing client relationships and acting as the main point of contact., • Preparing and presenting for client meetings., • Handling complex pension queries and offering consultative support., • Managing projects and ensuring compliance with legislation., • Leading on tenders and new business presentations. Keys skills and experience required: • Extensive experience in Client Relationship Management and Public Sector pensions administration., • Experience of working within a third-party pensions administration environment., • Strong technical knowledge of DB schemes and pensions legislation., • Confidence in managing complex queries and client relationships., • Excellent communication skills - written, verbal, and presentation. Apply now to take your next step in your pensions career!

Job Opportunity: German-Speaking Customer Support & Content Moderation Roles Work from Home (Portugal, Greece, or Bulgaria) We are currently hiring German-speaking professionals for fully remote positions based in Portugal, Greece, or Bulgaria. This is an excellent opportunity to launch or grow your international career with full relocation support, a stable income, and great working conditions all from the comfort of your home. Key Details: • Languages: German (C1+ or higher) and English (B2+), • Location: Anywhere in Portugal, Greece, or Bulgaria (EU passport required), • Work Type: Permanent, full-time remote contract, • Monthly Salary: 1,700-2,400euro net (12-month salary), • Relocation Support: Includes flight, hotel accommodation for 46 weeks, and assistance with securing long-term housing, • Home Office Setup: Computer and Wi-Fi connection provided, • Housing Costs: A fully furnished 40 m² apartment costs approx. 250400/month depending on the location, • Additional Option: Some roles offer fully paid accommodation (including utilities) Benefits: • Paid training, • Medical and personal insurance, • International work environment, • Opportunities for career development Open Roles: • Content Moderator: Monitor and ensure safe, high-quality online content, • Customer Support & Marketing: Help customers via phone, email, or chat Important: These roles are available only to EU passport holders. Interested? Contact me for more details or to apply: _ WhatsApp: +39 334 619 6398

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Swedish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Swedish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday either, 8am - 4pm / 9am - 5pm. The Person: • Fluent or Professional level Swedish is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Take charge of a £2M territory and grow your sales career with uncapped earnings and full control of UK accounts. You'll decide the strategy, plan your own visits and shape customer relationships with your expertise. With 4 days a week in the field, you'll have the freedom to focus on high-value accounts while a strong internal sales team backs you from the office. There's also an industry-leading technical team ready to join you on-site, where specialist knowledge can close bigger deals. Monthly commission and an annual bonus scheme mean your sales success will directly boost your take-home pay by up to £10,000. You'll also get a choice of company car or car allowance, including Electric Vehicle options, plus an iPhone and laptop to stay connected. Standard hours, 25 days' holiday and optional healthcare plans give you structure and peace of mind, while regular appraisals and targeted development plans keep your career moving forward. Whether it's online training or instructor-led workshops, you'll have everything to sharpen your skills and increase your impact. What you'll do Manage and grow a customer base across Coventry and Milton Keynes, building strong relationships and increasing product range adoption. You'll identify new opportunities, follow up on marketing leads and use your networking to expand your territory. You'll work closely with internal and technical teams to deliver the right solutions, becoming a trusted advisor to customers in the industrial automation and control sector. What you'll need • Experience in technical sales, ideally in automation or control solutions, • Strong communication and relationship-building skills, • A track record of meeting or exceeding sales targets About the company You'll be joining one of the UK's leading distributors of industrial automation and control products, with over 250 associates across the UK. The business is always moving forward, encouraging development and progression for both individuals and the company. Acquisitions and growth help strengthen the team's skills and offerings, ensuring you'll be part of a company that supports your career advancement. Please click the Apply button. Don't worry if your resumé isn't up to date. Just send what you have, and we'll deal with that later. Just make a note of where you are and your job title in the cover letter free text. You can also connect with me, Mark Hopkins, at Thomas Lee Recruitment, on LinkedIn (or find my website - all comms lead to me). Every application receives a response.

Job Title: Account Manager / Contract Manager / Customer Account Manager - Field Based - East Anglia Salary: £38,000 - £42,000 + Bonus + Company Car + Benefits Location: East Anglia & Surrounding Areas - Norwich, Ipswich, Bury St Edmunds, King's Lynn, Colchester, Great Yarmouth The Role We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months. This field-based role covers customer sites across Norfolk & Suffolk ensuring exceptional service delivery, operational efficiency, and contract performance. Key Responsibilities - Account Manager / Contract Manager / Customer Account Manager Contract Management Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs. Build and maintain long-term relationships with senior client contacts. Identify and secure opportunities to upsell additional products and services. Represent the business at client meetings, service reviews and user groups. Maintain consistent communication at all levels of the customer organisation. Operational Management Lead and organise the Contract Delivery Team (CDT) to meet daily service schedules. Liaise with Customer Services to ensure requirements are met in full. Recruit, train, and develop team members to deliver excellent service. Monitor performance, address service issues, and drive improvements. Manage urgent deliveries, holiday cover, and resource allocation. Ensure all deliveries have accurate, compliant paperwork. Quality & Compliance Promote a quality-first culture across all contracts. Work with operational teams to improve processes and reduce inefficiencies. Conduct internal audits and maintain compliance with company procedures. Collaborate with Customer Services to resolve customer issues quickly. Performance & Reporting Set and monitor KPIs and service level agreements. Produce accurate daily, weekly, and monthly performance reports. Monitor budgets and report any cost variances. Use company systems to track contract performance and service delivery. Skills & Experience Required Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management. Strong client relationship management and stakeholder engagement skills. Excellent organisational skills and ability to manage multiple contracts. Leadership experience, with a proven track record in team management. IT literate with strong reporting and analytical skills. Full UK driving licence - field-based role covering East Anglia. Benefits £38k - £42k basic salary (DOE) Annual bonus scheme Company car Pension scheme Career progression opportunities in a growing business If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field-based role in East Anglia, apply today. Mandeville is acting as an Employment Agency in relation to this vacancy.

Technical Account Manager London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organisation to transform raw behavioural data into governed, high-fidelity fuel for AI-powered applications—including advanced analytics, real-time personalisation engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader, Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviours, hyper-personalise customer experiences, and detect fraud in real time. The Opportunity The Technical Account Manager (TAM) sits within our Technical Services team and reports to the Technical Account Management Lead. This customer-facing role blends technical expertise with consultative support, helping customers solve problems and get value from their data using Snowplow. We view customer activation as key to retention and success. TAMs work closely with clients to understand their data goals and design tailored implementations that drive business outcomes. We’re looking for a technically savvy, data-driven individual who thrives in a fast-paced environment and enjoys working with data teams to co-design solutions, implement use cases, and demonstrate impact. The role involves close collaboration with cross-functional teams—Engineering, Product, Sales, Support, and Marketing—to optimise customer strategies and expand use cases. What you'll be doing: ● Partner with various Snowplow team members to support customer accounts, collaborating with them to deliver value within their unique and complex organisations.● Provide consultation and advisory support to customers regarding solutions and use case development, by providing actionable execution of success criteria and solutioning complex problems.● Work with customers to identify, diagnose and resolve technical challenges with their Snowplow solution – including front-end implementation, data modelling, real-time data processing, and more.● Educate and enable our customers through tailored workshops and advisory sessions.● Collaborate with our Solution Architects, to develop and evolve technical assets such as data models, implementation strategies, architectures, and supporting code to bring value to our customers as well as our internal teams.● Develop domain expertise in key verticals through deep customer collaborations, general research and industry events/conferences.● Work closely with the Customer Success and Strategic Account Management teams to develop long-term strategies and roadmaps for activation and adoption of Snowplow’s products. ● Continue learning and staying current with our products and related technologies, to assist and train both customers and other team members We’d Love to Hear From You If Have: ● A solid understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies in the modern data stack.● Experience working either client-side or agency-side as an analyst, analytics engineer, data engineer, data consultant, or data scientist.● SQL and data modelling experience, and proficiency at manipulating data.● Experience with direct management of a customer portfolio for continual successPrevious experience designing and implementing complex software solutions, including gathering/developing requirements and interacting with senior technical stakeholders (e.g. CTO, VP, Tech Lead). ● Previous experience of using Snowplow, (either BDP or open source) is ideal but not required What We Offer You in Return: 💰 A competitive package, including share options🧘 Flexible working🏖 A generous holiday allowance no matter where you are in the world💻 MacBook and home office equipment allowance👪 Enhanced maternity, paternity, shared parental and adoption leave Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.

Life is short. Work somewhere awesome. Flare is a breakout cybersecurity Software-as-a-Service (SaaS) company with a mission to empower organizations to take control of their data and protect their customers, employees and brand by shedding light on external threats. We enable cybersecurity teams to proactively detect high-risk external exposure across the dark and clear web, before threat actors have a chance to leverage it. We unify the core functionalities of cyber threat intelligence and external attack surface management into a single, intuitive platform. TL;DR: We are a bunch of geeks who help protect our clients' data (and people in their network) by locating cyber risks. As our Channel Account Manager for UKI & DACH, you will play a pivotal role in building and scaling Flare's indirect revenue engine across two of our most strategic territories, with additional reach into Central & Eastern Europe through our existing distributor relationship. Based in the United Kingdom, with significant travel into the DACH region, you will own the partner and distributor relationships that drive meaningful, scalable revenue growth. With a clear focus on VARs in UKI and MSSPs and VARs in DACH, you will bring existing relationships, deep channel expertise, and a start-up mentality to a role that sits at the heart of Flare's go-to-market strategy. You will manage established distributor relationships, identify and develop new strategic distribution partnerships, and work collaboratively alongside existing partners to accelerate growth without disruption. If you thrive in fast-paced, high-growth environments where no two days look the same and your impact is immediately visible, this is the role for you. Your purpose and impact Your mission, should you choose to accept it, is to own and grow Flare's indirect sales motion across UKI and DACH, building a partner and distributor ecosystem that delivers consistent, scalable revenue growth while establishing Flare as the partner of choice in the cybersecurity channel. You will: • Own end-to-end VAR recruitment and development across the UKI, identifying and activating the right partners to build a high-performing, revenue-generating reseller community, • Own end-to-end VAR and MSSP recruitment and development across DACH, building a robust and scalable partner ecosystem that reflects the distinct commercial dynamics of the German-speaking market, • Own and execute Flare's DACH distributor strategy, ensuring the right commercial frameworks, enablement programs, and joint go-to-market plans are in place to drive sustainable, scalable growth, • Work alongside Softprom to support and accelerate partner recruitment, enablement, and pipeline generation across Central & Eastern Europe, acting as a collaborative partner to Softprom rather than a replacement, and leveraging their deep in-market expertise to extend Flare's reach across the region, • Develop and execute a comprehensive indirect revenue strategy across UKI and DACH territories that meets or exceeds assigned quotas, with a primary focus on VARs in UKI and MSSPs and VARs in DACH, • Leverage and expand existing relationships within the UKI VAR community and the DACH MSSP and VAR communities to accelerate partner recruitment, activation, and revenue growth, • Establish clear priorities among partner segments and specific partners in support of the overall indirect revenue strategy, recognizing the distinct partner dynamics between UKI and DACH markets, • Own the revenue growth strategy with specific partners, ensuring that both Flare and the partner derive measurable value from the relationship, • Team closely with regional Account Executives across UKI and DACH to align on territory plans, co-selling opportunities, and joint pipeline development, ensuring seamless collaboration between direct and indirect motions, • Partner with Flare Customer Success to ensure smooth onboarding and ongoing enablement for every new partner and distributor, • Collaborate with Partner Marketing to create turnkey marketing programs with a focus on lead generation, brand awareness, and product adoption, tailored to VAR audiences in UKI and MSSP and VAR audiences in DACH, • Work with Partner Marketing to establish pipeline objectives in support of company revenue targets, and execute pipeline generation efforts focused on relevant partner segments in each region, • Design repeatable and scalable campaign infrastructure tailored to different partner segments within your geography, • Represent Flare as a subject matter expert on our partner program and value proposition, delivering compelling presentations and business cases to prospective and existing partners and distributors across all territories, • Travel regularly to DACH markets — approximately 50% of the time — to meet with priority MSSP and VAR partners, distributor stakeholders, attend regional industry events, and strengthen in-market relationships, • Adapt quickly to an evolving product, competitive landscape, and internal priorities, bringing a start-up mindset to every challenge and opportunity You'll be a perfect fit if • You have 8+ years of experience in channel management and/or alliances roles, with demonstrated progression in scope and responsibility, • You have 5+ years of experience in cybersecurity, • You bring strong, existing relationships within the UKI VAR community and the DACH MSSP and VAR communities, and can leverage these from day one, • You have a proven track record of successfully building and executing selling motions with various partner types, including MSSPs, GSIs, VARs, CSPs, and Technology Alliances, • You have demonstrable expertise in managing VAR-led motions in UKI and MSSP and VAR-led motions in DACH, with a clear understanding of the commercial and operational differences between these partner types, • You have proven experience managing and developing distributor relationships, including working with established distributors and identifying and onboarding new strategic distribution partners, • You are comfortable owning a distributor strategy end-to-end, from partner identification and commercial negotiation through to enablement, joint planning, and pipeline accountability, • You have experience working collaboratively alongside existing distribution partners, with the ability to add value and accelerate growth without disrupting established relationships — as demonstrated by the collaborative model with Softprom across Central & Eastern Europe, • You have prior experience in a start-up or early-stage company environment and genuinely thrive in fast-paced, high-growth, and often ambiguous conditions, • You are a self-starter who can build structure where little exists, move quickly, and make sound decisions without always having full information, • You are resilient and adaptable, with a positive attitude towards change and a hunger to grow alongside the business, • You hold a Bachelor's degree in Business, Technology, or a related field Mandatory Requirements • You are a native German speaker (written and spoken), with the ability to engage partners and conduct business fully in German across the DACH region, • You have native or near-native English language skills (written and spoken), • You are comfortable operating in a UK-based role while managing a multi-territory remit that requires approximately 50% travel to the DACH region Bonus points if • You have experience working with threat intelligence, dark web monitoring, or broader cybersecurity SaaS platforms, • You have familiarity with MSSP commercial models, including white-labeling, resell, and referral structures, • You have existing relationships with or visibility into the Distology partner community, • You have existing network and visibility within key DACH cybersecurity events and communities, • You have experience working with or alongside distributors operating across Central & Eastern Europe, • You have experience scaling a channel function through multiple stages of company growth What it's like to be part of Flare You will find a people-first company where work-life balance is valued. You'll receive: • Competitive salary, • Uncapped sales commissions, • Stock options, • Health coverage/insurance and pension plan, • Generous holiday allowance, • Travel budget to support approximately 50% travel across the DACH region, • Fun company events; "Flamping", curling, rock climbing and many others, • You will join a high-growth, innovative start-up where you'll see your impact immediately and be empowered to take on challenges for your personal and professional growth, • You will be a key part of Flare's growth story at an exciting stage in the company's journey, with the autonomy to shape and build a best-in-class channel function across two of our most strategic markets, • You will work with an inspiring and award-winning team who are passionate about what they do and the clients we serve, whose work has been referenced in leading academic journals and international media Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Flare we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We're hiring a Global Account Manager to join a high-performing team at the forefront of virtual healthcare. This role is ideal for someone who thrives in managing strategic, high-value relationships across international markets-particularly with global insurers or multinational corporates. As the key point of contact for a portfolio of large international private medical insurers (IPMI) and corporate clients, you'll take full ownership of relationship management, service delivery, and account growth. You'll work closely with cross-functional internal teams to ensure smooth onboarding, performance tracking, contract renewals, and delivery of top-tier virtual healthcare services. This is a client-facing role that requires strong commercial acumen, outstanding communication skills, and the ability to navigate complex client needs across multiple geographies. You'll need to be confident managing contract discussions, solving issues proactively, and delivering strategic account plans backed by data and insights. You'll also play a vital role in driving account growth by identifying upsell opportunities, presenting market and product developments, and ensuring the client experience aligns with SLAs and commercial commitments. What we're looking for: • Proven experience in global account management or client-facing roles-ideally within virtual health, insurance, or related sectors., • Solid understanding of international healthcare or insurance dynamics., • Skilled at managing large, complex accounts and navigating matrixed client organizations., • Strong presentation, communication, and reporting skills., • Data-literate, organised, and comfortable balancing multiple priorities. ACS are recruiting for a Global Account Manager. If you feel that you have the skills and experience required in this advertisement to be a Global Account Managersubmit your CV including an outline of your experience as a Global Account Manager. It is always a good idea to include a covering letter outlining your experience as a Global Account Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Global Account Managerrole you desire.

Are you fluent in Danish and ready for an exciting opportunity that includes relocation to Greece? At Mercier Consultancy MD, we are looking for a dedicated and friendly Danish Speaking Customer Representative to join our dynamic team! This role not only offers the chance to provide exceptional customer service but also the incredible benefit of living in the beautiful surroundings of Greece, with all relocation costs covered! Your Role: • Deliver outstanding customer support to Danish-speaking clients, ensuring their inquiries are handled with care and professionalism., • Communicate via various channels, including phone, email, and chat, to assist customers effectively., • Become skilled in our client systems to provide fast and high-quality service., • Collaborate with team members to ensure timely resolutions of customer issues., • Fluency in Danish (both written and spoken) is essential for effective communication with clients., • Strong communication skills with a focus on customer satisfaction., • Eager to learn new tools and technologies appropriate for remote work., • Self-motivated and proactive, thriving in a dynamic environment., • Willingness to relocate to Greece for this fantastic opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • 2 Extra Monthly Salaries, • Health Insurance, • And Much More...

Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis. As a German Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the German speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: • Receive incoming calls, • Deliver high quality customer service, • Assist with new customer's enquiries, • Process orders received via the telephone, fax, e-mail or internet, • Be proactive in the area of Customer retention Person Specification: • Fluent in German & English, • Strong customer focus and professional approach, • Excellent communication skills, both oral and written, • Ability to work effectively as part of a team, • Good computer skills, • Positive "can do" attitude This is a full time permanent position offering an annual salary of £26,500 + attractive company benefits This is a remote / Work from home position. If successful you would need to commute to St.Neots, Cambridge once a month. Apply now! Advancing People - Multilingual Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Germany. Fluent German Speaker. Remote, • German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in Germany. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Job Title: Senior Account Manager - Digital Marketing (Hybrid, UK) Why Join Us? • Work in a dynamic and collaborative environment at the forefront of digital marketing., • Flexible hybrid working model with opportunities for professional development., • Engage with a diverse client base across multiple industries., • Be part of a company that values innovation, efficiency, and team empowerment., • Attractive salary package with performance-based commissions. Key Role Responsibilities • Manage client relationships and act as the primary liaison between internal teams and clients., • Coordinate digital marketing projects, ensuring timely delivery and quality outcomes., • Translate client goals into actionable plans for SEO, PPC, Web, Social, and Content teams., • Drive client satisfaction, manage budgets, and identify upselling opportunities., • Produce campaign performance reports and suggest optimisation strategies. Key Attributes Required • 4-5 years’ experience in digital marketing account management., • Strong knowledge of SEO, PPC, social media, and web development., • Excellent communication and negotiation skills., • Proven ability to manage budgets and meet KPIs., • Proficiency in project management tools and methodologies.

Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for an experienced TPI Account Manager to join their team. In this role, you will oversee a portfolio of B2B customers across Energy and Water, building strong relationships and delivering outstanding account management. Key responsibilities include managing daily inquiries such as onboarding, billing, and metering, procuring MOP/DA/DC contracts, and providing in-depth analysis reports. If you have extensive experience in the energy sector, exceptional analytical abilities, and a proven track record of fostering strong client relationships with a proactive, collaborative approach—apply today! Key responsibilities for the TPI Account Manager: • Managing and building strong relationships for portfolio of B2B clients, • Procurement of energy and water contracts (fixed and flex), • Management of billing issues & queries on behalf of clients, • Managing and procuring MOP / DA / DC contracts, • Prepare consumption, CCA, SECR, Flex & TCR analysis reports, • Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan, • Analyse and interpret consumption data, performance and reports and provide insight, • Manage client complaints/queries ensuring meeting agreed SLA’s, • Provide support in client meetings and present market overviews and trends to stakeholders Skills and experience required for the TPI Account Manager: • Good knowledge of the UK Energy Industry, its operations across both power and gas, • Strong communication skills, able to influence stakeholders and build long term relationships, • Strong analytical skills in relation to tariffs, the energy sector and legislative requirements, • Competent in Excel (intermediate to advanced level), • Strong communication skills, able to influence stakeholders and build long term relationships, • Solid admin / organisation, can manage high volume workflows without comprising quality, • Degree level education or equivalent industry experience Ref: 14990 Role: TPI Account Manager Location: Hybrid - Cumbernauld, Glasgow Salary: 35K-45K DOE plus bonus Benefits: Private healthcare + pension + flex working + investment in personal and professional development.

Are you an experienced Key Account Manager? Do you have extensive experience with sales into large international chains and distributors within the Automotive sector? I want to talk to you! I am looking for an experienced Key Account Manager to join a manufacturer to manage customers in trade and online distribution sectors as well as direct customers within the manufacturing industry. This position will be responsible for managing and maximising existing and new customer relationships across the south of the UK and achieving revenue target through the selling of products and services. Key Account Manager Permanent Days Position Salary + bonus + Car Remote role with travel (South UK) Key Account Manager Job Description • Customer Engagement: visiting industrial clients to develop and maintain long-term relationships based on the company’s Go-To-Market (GTM) strategy. • Strategic Relationship Building: Focus on nurturing customer relationships through regular meetings, creating tailored strategies for each key client to align with their unique goals, and identifying new opportunities for growth and satisfaction. • Sales and Business Development: Meet revenue targets by actively promoting products and services, leveraging cross-selling and up-selling opportunities across regions, and negotiating favourable contracts and terms. • Analysis, Reporting, and Collaboration: Conduct customer data analysis to refine strategies, report on sales performance and market trends, and work closely with internal teams like product development, logistics, and marketing to fulfil client needs. • Industry Expertise and Travel: Build deep knowledge of client industries to deliver relevant solutions and commit to extensive travel for client meetings, sales offices, HQ visits, and industry events. Key Account Manager Essential Experience/Skills/Qualifications • Automotive Background, • Account management of distributors/customers, • Able to travel Key Account Manager Company Benefits • Car Allowance, • Bonus, • Pension, • Health benefits

The Technical Account Managers (TAM) are dedicated to a select pool of our existing and largest global strategic partners. This customer group contains some of the worlds largest banks, acquirers, gateways and card schemes, making them key to the lifeblood of Token.io. The successful applicant will serve as a central technical resolution point for a selection of these customers, once they have completed their original technical implementation and are in to a live production environment. This will be working across Tokens market-leading Open Payments proposition, encompassing engagement with opportunities and activities throughout Europe. As a trusted advisor, facilitator and problem-solver, this role must ensure that customers achieve their technical goals and realise value from their use of Tokens Open Banking products and services. This is ultimately visible through the increase in transactional volumes through their existing engagement, but also the expansion of new and additional services and extended capabilities. The TAM will build and maintain positive relationships by engaging directly with their relevant technical counterparts, whilst ensuring they maintain excellent traceability of issues through existing support platforms. It is essential for the success of this role within Token.io that any perceived technical challenges that may impact adoption and volume increase are clearly identified, communicated internally and mitigation plans are created. • Primary point of ownership for any technical / functional queries from specific customers, once they have completed their initial technical implementation, • Initially focusing on a relatively small group of our most strategic, large international customers, • Leading, driving and owning client-specific technical investigations, • Managing and driving to conclusion connection requests for new banks, • Oversight and management of new TPP (Third Party Provider) on-boarding requests, • Close interaction with the existing Level 1 customer support team (whose focus is on the remaining customer base), • Drive to set an efficient framework for the success for this role and its expansion to work with other customers across the organisation, • Provide trainings and coaching to Level 1 customer support team on our products, • Coordinate work of internal teams where needed to resolve issues and to deliver fixes, • Wickedly smart entrepreneurial professional who loves technology and who lives to innovate and deliver disruptive technologies into the market, • Truly customer-centred thinking with a passion to deliver the best possible technical standards to customers, • Highly professional approach and great communication skills with an ability to think on your feet, • Highly collaborative people who understand and value the power of working together as a team, • Passion for understanding our market, product and technology, • Ability to find innovative and pragmatic solutions, • Confident in making decisions during investigation and delivery activities, • 2+ years of experience in technical support, implementation or technical account management roles working within Fintech, software, banking businesses or payments industry., • Technical, • Familiarity with REST API is a must, • Knowledge of banking security, authentication technologies and identity management solutions would be a significant plus, • Familiarity with ISO20022 would be a plus, • Industry Solutions, • Prior experience supporting implementation of payments applications or extensive knowledge of the payments marketplace is a must., • Prior knowledge or exposure to Open Banking ecosystem would be a plus, • Knowledge of banking security, authentication technologies and identity management solutions, • Service Delivery and Support, • Truly passionate about customer delivery and support - with high levels of resilience, • Previous project management / account management experience with proven ability to prioritize and multitask in a dynamic, fast-paced environment is highly beneficial for this role, • Experience of delivering and supporting mission-critical, high availability systems and solutions, • General, • Extraordinary organisational, communication (written and verbal) and interpersonal skills, • Must have a strong work ethic and desire to succeed; tenacity, passion, persistence and integrity are all strongly desired character traits, • Excellent presentation skillsOpen to allToken is building an open future for everyone. We don’t just accept different points of view, lived experiences and new ways of thinking — we search them out. They help us make better products, better decisions, and a better place for everyone to work. So, come as you are. We acknowledge and embrace different backgrounds, identities and abilities. Respect is our default, and empathy is our baseline. No one succeeds until we all do.

A quick look at the role The Regional Account Manager is responsible for the commercial relationship between Biffa and its major clients in Scotland. The role will cover growth and development of the portfolio of customers, financially and sustainably, contractual negotiations, meeting the relevant KPI’s and SLA’s, compliance, customer satisfaction and retention and adherence to health & safety. . Your core responsibilities • Ensure all portfolios have account plans set up for the year, achievement objectives are set around growth, development, profitability, sustainability, contract compliance and pricing negotiations., • Retention of Major clients, through positive relationships, reliability of service provision to ensure the achievement of budgeted profit, and volume growth for the year., • Lead all Tender processes and facilitate professional and timely responses in conjunction with the Bid Management team., • Identify new development opportunities to deliver profitable growth whilst supporting customers in exploring opportunities to reuse and reduce waste., • Conduct regular customer review meetings with relevant stakeholders., • Prepare and present monthly reporting information to customers using Power BI., • Conduct regular site and waste audits to make improvements to support customer sustainability objectives and targets., • Support customers with staff training in waste management behaviours to make sustainability improvements., • Prepare and negotiate contractual agreements with customers., • Assist local depots and customer service teams to resolve customer issues around collection services, health and safety, container changes or the introduction of alternative services., • Ensure customer debt position is maintained in line with contractual commitments consulting regularly with the Credit Control team. . Our essential requirements • 3 years’ experience maintaining and developing customer relationships., • Confident using business software and Microsoft Office Suite including Excel and PowerPoint, • Well organised with excellent attention to detail and the ability to prioritise work effectively, • Strong financial awareness with an understanding of customer profit modelling and internal P&L analysis, • Charismatic and confident with the ability to influence and negotiate at all levels . Biffa – we’re changing the way people think about waste At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn